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Work Experience With Mitie
10 June 2015 - 8 July 2015 By Nishtha Srivastava
8 July 2015
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Agenda
• Introduction
• Experience Overview
• Key Learnings
• Highlights
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•Introduction • Experience Overview
• Key Learnings
• Highlights
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• A revenue of £2.3 Billion
• 70,000+ Employees
• FTSE 250 Business
• Market Leader in UK Facilities Management
• Growth of FM revenue by over 50% in the past 5 years
• Prestigious client base
Mitie with..
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How does Mitie do this and what makes them
different ?
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1. Its PEOPLE
Their PASSION
CLIENT Centricity
MISSION
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• Introduction
•Experience Overview • Key Learnings
• Highlights
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Mitie Group PLC Business Divisions
Mitie Group PLC
Technical Facilities
Management
North South/ London
NMS Utilyx Functions
Finance
People
Operational Solutions
Facilities Management
Property Management
Health Care
Group Finance & Treasury
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Understanding a Strategic Cycle
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Operations
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Learnt the meaning of new technical words used mainly in MTFM -P2/ PPM -P6/ Reactive/ Call-outs -SLA - Comprehensive
PPM’s – Regular checks & repairs performed by engineers allocated by the Ops team, as a part of the contract negotiated between Mitie and the Client
Reactive Jobs – 1) Clients call the help desk in Leeds to log P6 jobs- done on Vision 2) The help desks pass on the jobs to the service desks where the jobs are assigned to engineers Vision Maximo WAPPR APPR
Operations
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Operations (Reactive Jobs Work Flow) JOB
ENGINEER (BOB)
CAN BOB CARRY OUT WORK?
Meet Bob YES NO
Is a specialist engineer needed instead of Bob
Does Bob need additional materials
Bob gets a quote which enables Mitie to raise a PO or undergo a
WAS approval (over £1000)
JOB COMPLE-
TED!
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Apart from the above, the service desk also run various reports –
Approve To Pay report
RAG reports
Breach report
PDA report
PPM Compliance Certificate report Sometimes, they might have to ‘supervene events’ on Maximo when we go over the SLA due to issues out of their hand
Operations
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Once the jobs have been completed, the engineers also fill out Work record sheets and Time sheets/ Overtime claim forms
Admin process these time sheets on Oracle which enables Mitie to pay engineers
The use of PDA’s automates and minimises paper work
Administration
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Transactions
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1) Accounts Payable - Process invoices - Manual payment - Process expenses and mileage claims - Vendor maintenance - WIP allocation/ Batch reports - DAC reports - Pay runs
2) Cash - Manage bank accounts for MTFM - Responsible for all the cash flow - AP Payments
Transactions
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3) WIP - Once the job in Maximo is with an APPR status - Fabric - Comprehensive element sits in M&E - Up to £3000 its is comp unless you have an ER code - Above £3000, there could be a comp element - Above £5000 the jobs are always chargeable - Capex jobs - Managed Budget P6’s
Transactions
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- For costs < £750; if chargeable all you need is an ER - For costs > £750; if chargeable, its is triggering the operations team to get a Ready Reckoner (RR) - RR contains all the details about the job & is sent to the WAS team for approval before which a PO cannot be raised
Transactions (WIP cont.)
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Fabric or M&E?
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- However is it always difficult for the WIP team (third party) to decide whether a job is comp or not - Very inefficient - Solutions Training the engineers Technology - This is where the Full Potential team come into play - They process improvement programmes making Mitie’s business run more efficiently & more effectively - Scheduler Project - MoJ Pilot
Transactions
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Scheduling Project
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• Statutory & management accounts
• Budgeting and forecasting for TFS
• VAT reporting & tax packs
• Hyperion Reporting
• Sales reporting
• Preparation of cost centre reports for stakeholders
• Working capital report
Central Finance
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• Annual reports and accounts
• Produce monthly set of management accounts
• Produce Group and Subsidiary accounts
• External Audit (Deloitte)
• Managing internal auditors
• Keep shareholders updated
• Group Treasury
• Company Secretary
Group Finance
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• Introduction
• Experience Overview
•Key Learnings • Highlights
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What am I taking back from this experience?
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• Commercial awareness
• Discovered my interests
• Gained knowledge on different software
• Analysing financial reports
• Improved on IT skills – VLOOKUP & Pivot tables
• Interpersonal skills
Skills Gained
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Highlights
• Board Meeting
• P&L Meeting
• D&I Meeting
• On- site Warner Brother visit
• Meeting inspiring people
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Thank You
