04_RH79_SM_ssi

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1255 (RH-79) Service Software Instructions

Page 2 © 2006 Nokia Corporation Company Confidential Issue 1 02/2006

Contents Page

Introduction............................................................................................................... 4

Hardware and Operating System Requirements ...............................................4

Installation .........................................................................................................4

Uninstall........................................................................................................... 11

1255 Service Software ........................................................................................... 15

Before You Begin.............................................................................................15

Initial Session with 1255 Service Software and Scanning for a Product..........15

Using Components..........................................................................................16

Login....................................................................................................................... 17

Login Account..................................................................................................17

SPC verification...............................................................................................17

Use..................................................................................................................17

Phone Information.................................................................................................. 20

Use..................................................................................................................20

Flashing.................................................................................................................. 22

Use..................................................................................................................22

Bundle Flashing...................................................................................................... 25

Use..................................................................................................................25

User data transfer................................................................................................... 27

Use..................................................................................................................27

Load Default ........................................................................................................... 29

Use..................................................................................................................29

Service Programming............................................................................................. 30

Use..................................................................................................................30

Setting Items ...................................................................................................31

CDMA1 Items..................................................................................................32

CDMA2 Items..................................................................................................33

Flexible graphics and tones.................................................................................... 35

Use..................................................................................................................35

SID.......................................................................................................................... 39

Use..................................................................................................................39

Testing.................................................................................................................... 41

Use..................................................................................................................41

Self Tests.........................................................................................................41

Display ............................................................................................................42

Keypad ............................................................................................................42

Stereo Audio/Vibrator ......................................................................................42

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1255 (RH-79) Nokia Customer Care Service Software Instructions

Issue 1 02/2006 © 2006 Nokia Corporation Company Confidential Page 3

Path Loss ........................................................................................................44

RF Calibration .................................................................................................45

RF Tool ............................................................................................................47

Call Test...........................................................................................................51 Label Printing.......................................................................................................... 54

Use..................................................................................................................54

Appendix A. Procedure of reviving a dead phone.................................................. 56

Appendix B. Procedure of multi-flashing................................................................ 57

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Introduction

Please find the released zip file RH79CCS12RXXX.zip for level 1 and 2 or

RH79CCS3RXXX.zip for level 3 (X represents version number). Unzip all files to onefolder and save it in any directory of your computer. Open the folder and open the

executable file (Setup.exe). Double click it to start installing or uninstalling service

software.

Hardware and Operating System Requirements

Refer to Table1 for minimum hardware requirement.

Operating System Requirements: Windows 2000, Windows XP

Hardware Minimum Value

Processor 700MHz

RAM 256M

Required Disk space 100M

Interface ports USB

Table 1: Minimum Hardware Requirements

Installation

Please follow the detailed instructions of each step for installing 1255 servicesoftware.

1. Click on “Next” button.

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2. License Agreement of 1255 Service Software. Click on “Yes” button.

3. Choose Destination Location. Browse to identify one folder in your PC, or click on

“Next” button to place setup files in default location.

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4. Waiting for installing.

5. Then there is another install shield invoked – NI-VISA. It’s necessary for running RF

related testing function. Click on “Next” button.

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6. License Agreement. Click on “Agree” button.

7. Choose Destination Location. Browse to identify one folder in your PC, or click on

“Next” button to place setup files in default location.

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8. Select Installation Type. Select “Complete” and click on “Next” button.

9. Click “Next” button.

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10. Waiting for installing.

11. NI-VISA has been successfully installed. Click on “Finish” button.

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12. Waiting for auto-installing dongle key driver.

13. 1255 service software has been successfully installed. Click on “Finish” button.

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Uninstall

Please follow the detailed instructions of each step for installing 1255 service

software.

1. Select “Remove” and click on “Next” button.

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2. Click on “Remove All” to uninstall NI-VISA.

3. Click on “Next” button.

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4. Click on “Next” to start uninstall dongle key driver.

5. Select “Remove” and click on “Next” button.

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6. Click on “NO” button. Because there are other uninstall processes behind.

7. Click on “Finish” button to finish uninstalling 1255 service software.

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1255 Service Software

Before You BeginBefore using 1255 Service Software, level 1 and 2 users first acquire the

username and password, while level 3 users first acquire the specific dongle key. The

authentication information is required when you login to the system. Service software will

provide different components based on your login account.

Initial Session with 1255 Service Software and Scanning for a Product

Service software will automatically capture all connections to which 1255 mobile

terminal is connected. You can start connecting to a mobile terminal by selecting a COM

port identified on the screen.

Follow the steps below to select a port:

1. Click Connect button on the toolbar as shown in the first figure. Or Open

the File menu, and click Connect as shown in the second figure.

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2. Click Select an active mobile terminal and select one from the list below:

3. In the Connect dialog box, click the OK button.

Using Components

1255 Service Software tasks are managed by specific software components. Use

the main menu to select the component you want to make use of. Or select the tab that

is consistent to the main menu. When the new component is selected, 1255 Service

Software will open an associated dialog with component-specific UI.

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Login

Login Account

To start using component, level 1 and 2 users have to login by entering a pair ofuser name and password, and level 3 users have to plug-in a specific dongle key to PC.

1255 Service Software will provide appropriate functions according to the log in

information. If level 1 and 2 users want to log in via different username and password,

please log out first. We define two pairs of username and password based on different

security levels. See Table 2 for details.

SPC verification

Because many features included in 1255 Service Software need to check service

programming code, there will be another popup dialog for SPC edit purpose after

connection dialog appears. 1255 Service Software will remember this SPC value and

help send SPC request automatically if needed. If users ignore this step, 1255 Service

Software will not remember the SPC used in this connection.

Use

z Three ways to access login screen:

Initiating 1255 Service Software (double click RH79CCS12RXXX.exe or

RH79CCS3RXXX.exe)

or

Or click on login icon

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Or select Login from File menu

z Login screen appears (level 1 and 2 only):

z Two ways to logout:

Click on logout icon.

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Or select Logout from File menu.

z SPC dialog screen appears right after you login. If you click “Ignore” button, certain

functions such as User Data Transfer, Flex Graphics and Tones will not be available.

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Phone Information

z Users can acquire phone information from the selected connections, including:

z

Product Codez PSN

z ESN

z SIM ID

z Hardware ID

z Warranty Date

z ESN Date

z RF/Baseband Module Code

z Basic Product Code

z Custom Product Code

z Firmware Version: Boot Code, Application Code, Language Pack and File System

Use

z How to access Phone Info screen:

Click Phone Info tab.

Or select Phone Info from Phone menu.

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z Phone Info screen:

z Refresh Phone Info screen:

Press Refresh button.

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Flashing

Boot code mode only accesses the flashing feature, which is used for software

upgrade. 1255 Service Software will download the phone image file (*.hex) from PC tothe mobile terminal. Phone images include Boot Code, Application Code, Language

Pack and File System. Users can select the images needed to be upgraded and need

not to download all images every time. The program will prevent users from selecting

erroneous phone images. For example, users cannot feed a language pack image to an

application code image. Users can use the progress bar to check the flashing status and

the completed downloading percentage.

Use

z Two ways to access the Flashing screen:

Click Flashing tab.

Or select Flashing from the Phone menu.

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z Flashing screen:

z Select image files:

Click the four buttons on the right to browse image file for each feature in your PC.

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z Decide which images needed to be upgraded:

Check (upgrade) or uncheck (no upgrade) the boxes in front of the image texts.

z Start to upgrade:

Click Update button.

z Upgrading:

Status bar shows the current status.

z Upgrade succeeded:

Pop up a message box indicating successful upgrade.

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Bundle Flashing

This feature is for easy bundle management of flashing file by selecting only one

packed image hex file. After 1255 Service Software recognizing the images included inthe packed file, you can select which part needs to be updated (like flashing does).

Use

z Two ways to access the Bundle Flashing screen:

Click Bundle Flashing button.

Or select Bundle Flashing from the Phone menu.

z Select bundle image:

z Selected bundle file information:

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z Start to flash:

Click on Update button -

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User data transfer

You may not want to delete user data, such as contact, short message, call register

and organizer records or game setting after the flashing feature is done. Users also wantto back up data instead of having them replaced or deleted. 1255 Service Software

provides user with data transfer feature that fulfills these requests, i.e. user data backup

and restoration.

Use

z How to access User Data screen:

Click User Data tab.

Or select User Data from the Phone menu.

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z User Data screen appears:

z Select user data placement folder path:

Click “…” button on the middle right of this window to start the folder browser.

z Select backup or restore user data:

z Click “Run” button to do action:

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Load Default

This function is used to reformat the user data.

Use

z How to access Load Default screen:

Click Load Default tab.

Or select Load Default from the Phone menu.

z Load Default

screen

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Service Programming

1255 Service Software provides this function for service programming. With this

feature, users can easily check reading/writing setting data from mobile terminal or files.There are three tabs – Setting, CDMA1 and CDMA2. We describe each of them in the

following section.

Use

z How to access Service Programming screen:

Click Service Programming tab.

Or select Service Programming from the Phone menu.

z Click on buttons on the bottom to do read/write actions:

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Setting Items

Product part:

Edit Product code – Character string. Maximum length is 15

Edit ESN – Number string. Maximum length is 11 (The ESN can be entered only

once. It cannot be rewritten.)

Edit HW ID – Number string. Maximum length is 6

Edit CPC (Custom Product Code) – Character string. Maximum length is 7

Codes part:

Edit service programming code (SPC) - Number string. Maximum length is 6

Edit one time subsidy lock – Number string. Maximum length is 6

General part:

Choose slot cycle index – value 0 ~ 7

Choose SCM – value 0 ~ 255 (After writing to phone and system reboot, its value will

be reset to default value.)

Choose current NAM – NAM1 or NAM2

Choose RC Pref – RC1 ~ RC5

Enable/Disable auto NAM

Enable/Disable SPC change enabled

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Security part:

Choose mode – RUIM or None RUIM

CDMA1 Items

NAM Setting:

Choose NAM – NAM1 or NAM2 (This item decides which NAM number of all CDMA1

setting items needs to be read or written)

Edit NAM name – Character string, maximum length is 15

Edit dir number – Number string, maximum length is 10

Edit A-key – Number string, maximum length is 20

Edit access overload class – Number string, maximum length is 2 (Read-only in

RUIM mode)

Phone number and True IMSI part: (Read-only in RUIM mode)

Enable/Disable class 1

Edit MCC – Number string, maximum length is 3

Edit 11_12 – Number string, maximum length is 2

Edit IMSI_S – Number string, maximum length is 10

Edit IMSI – Number string, maximum length is 14

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Terminated Registration and Channel part:

Enable/Disable home SID

Enable/Disable foreign SID

Enable/Disable foreign NID

Edit primary CDMA channel A and B

Edit secondary CDMA channel A and B

EVRC Service Options part:

Enable/Disable EVRC enable

Choose home page service option

Choose home origination service option

Choose roam origination service option

CDMA2 Items

NAM Setting:

Choose NAM – NAM1 or NAM2 (This item decides which NAM number of all CDMA2

setting items needs to be read or written)

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System part:

Edit home SID NID pairs

Choose preferred mode

Choose band preference

Choose roam preference

Preferred roaming part: (Read-only in RUIM mode)

Choose a .prl file by clicking on “…” button to read or write.

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Flexible graphics and tones

Default graphics and tones files in the mobile terminal could be different in order to

satisfy the different settings and requirements of each country or area. Because theabove files will be changed to accommodate to different settings during manufacture,

they need to be designed for easy and dynamic configuration. 1255 Service Software

provides flexible graphics and tones features such as default data writing, that are able

to satisfy these requirements. Users can easily drag and drop directories and files

between the mobile terminal’s default directory and the PC file system. Furthermore, it

can create a directory or delete files and directories in the mobile terminal.

Use

z How to access the Flexible Graphics/Tones screen:

Click Flex Graphics/Tones tab.

Or select Flex Graphics/Tones from the Phone menu.

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z Flex Graphics/Tones screen:

z Backup default data:

Press and hold the mouse’s left button on either of the directories or files at the right

window, e.g. default directory. And move the mouse to the disk or directory that you

want the backup data to be stored at the left window, e.g. D:\. Then release the

mouse’s left button and it will start copying files from the mobile terminal to the PC.

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z Writing default data:

Press and hold the mouse’s left button on either the directories or files at the left

window, e.g. D:\default\screen directory. And then move the mouse to the right

window. You can open a new directory and name it, e.g. default. Then release themouse’s left button and it will start copying files from the PC to the mobile terminal.

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z Create a directory in the mobile terminal:

Select one directory from the mobile terminal, and press mouse’s right button. Then

select New Directory and enter the name for the new directory.

z Delete a directory or a file from the mobile terminal:

Select a directory or file in mobile terminal, and press mouse’s right button. Then

select Delete to start deleting.

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SID

This feature is for user to edit the 50 SID lock numbers, with the value ranging from

0 to 65535. Users can read and write from mobile terminal or file. If user chooses “Writeto File”, the file content is encrypted.

Use

z How to access the SID screen:

Click SID tab.

Or select SID from the Phone menu.

z Enable/Disable SID Lock:

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z Edit SID lock number:

z Click on buttons in the bottom to do read/write actions:

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Testing

This feature is for checking and diagnosing the basic function of mobile terminal. It’s

useful to quickly find out which part of the mobile terminal functions normal or abnormally.There are six tabs – Self Tests, Display, Keypad, Stereo Audio/Vibra, RF Calibration and

RF Tool. We describe each of them in the following section.

Use

z How to access the Testing screen:

Click Testing tab.

Self Tests

Test items: Detection of headset, Test headset switch status and charger status.

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Display

Test screen pixels – check if full screen is filled with black color.

Test backlight – check if backlight turned on.

Keypad

Test keypad – check if each key is changed to red color.

Stereo Audio/Vibrator

Test speaker – check if speaker plays the power-on sound.

Test receiver (earpiece) – talk to receiver (earpiece) (earpiece) and check if echo

voice received from speaker.

Test headset – talk to microphone and check if echo voice received from earpiece.

Test vibrator – check if vibrator turns on.

Test microphone – there are three test cases –

1. Talk to receiver (earpiece) and check if echo voice received from speaker.

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2. Talk to microphone and check if echo voice received from earpiece.

3. Talk to microphone and check if echo voice received from speaker.

Test Buzzer/IHF’s - there are two test cases –

1. Speaker sounds beeping twice, one is low frequency level and the other ishigh frequency level.

2. Speaker sounds beeping twice, one is low volume level and the other is high

volume level.

Test Mic Bias – there are two test cases –

1. Microphone on. Talk to receiver (earpiece) and check if echo voice received

from speaker.

2. Microphone off. Talk to receiver (earpiece) and check if echo voice is turned

off.

Test Tx Gain – there are two test cases –

1. Adjust tx gain to low level. Talk to receiver (earpiece) and check if echo voice

with low volume is received from speaker.

2. Adjust tx gain to high level. Talk to receiver (earpiece) and check if echo

voice with large volume received from speaker.

Test Rx Gain – there are two test cases –

1. Adjust rx gain to low level. Talk to receiver (earpiece) and check if echo voice

with low volume is received from speaker.

2. Adjust rx gain to high level. Talk to receiver (earpiece) and check if echo

voice with large volume is received from speaker.

Test IHF – there are two test cases –

1. IHF on. Check if speaker sounds the power-on sound.

2. IHF off. Check if speaker stops sounding the power-on sound.

Test Speaker audio amplifier – there are three test cases –

1. Speaker audio amplifier on. Check if speaker sounds the power-on sound.

2. Speaker audio amplifier off. Check if speaker stops sounding the power-on

sound.

3. Speaker audio amplifier on. Check if speaker sounds the remaining

power-on sound.

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Path Loss

Path Loss is a tool for automatically calibrating the RF path loss between a handset

and the call box.

z How to access the Path Loss screen:

Click on the middle button of Path Loss tab.

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z Path Loss screen:

Set COM port and Input the maximum output power of the golden phone in dBm.

Then, click “Start” button to run program.

After the program is done, the path loss will be shown on the screen and recorded

for the RF calibration and Call Test program. Click “Quit” for closing this program.

RF Calibration

RF calibration is a tool for automatically tuning the RF values of target.

z How to access the RF Calibration screen:

Click on the middle button of RF Calibration tab.

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z RF Calibration screen:

Set Loss and COM port and click “Start” button to run program.

Click “Save” to save the log to a text file.

Click “Quit” for closing this program.

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z Error Message Table

Error Message Upper Limit Lower Limit Debug

FAIL:TESTER Check your GPIB connection.FAIL:COMPORT Check your COM connection.FAIL:DVGA 3000 1700 Possible reason:

Default NV table could bewrong.File system is not exist.Image version inconsistent.

FAIL:LNA0 150 100 Check Rx/Tx path componentsFAIL:LNA1 250 150 Check Rx/Tx path componentsFAIL:LNA2 410 300 Check Rx/Tx path componentsFAIL:LNA3 560 430 Check Rx/Tx path componentsFAIL:LOW_GAIN 25 dBm 5 dBm Synthesizer unlock

FAIL:HIGH_GAIN 27 dBm 5 dBm Synthesizer unlockFAIL:HDET 210 120 Check Rx/Tx path components

RF Tool

RF tool allows users to check some RF values for diagnosing.

z How to access the RF Tool screen:

Click on the middle button of RF Tool tab.

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After clicking this button, if the COM connection is

successful, this button becomes dimmed.

Always skip this function, since your CDMA

phone’s battery ID pin is connected to a resistor

(<10k Ohm). The other end of the resistor is

connected to the ground.

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Click the functions according to the to the order of numbers to verify the performance

of the CDMA phone.

1. Set the RF Band of the CDMA phone

2. Set the Transmitter/Receiver channel.

3. Read the ADC value of the selected channel.

4. Set the waveform generated by transmitter

5. Set the dynamic range of the Power Amplifier. Set “OFF” to have low gain range.

Set “ON” to have high gain range.

6. Set “OFF” to turn off the transmitter output power. Set “ON” to turn on the

transmitter power.

7. Set the Tx ADC value in the range 0~511. Set 511 makes the transmitter

1

2

3 4

5

6

7

8

9

10

11

12

13

14

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generates the minimum output power. Set 0 makes the transmitter generates the

maximum output power.

8. Set “ON” makes the transmitter sweep the output power.

9. Read the HDET value of selected channel.10. Set the LNA range.

11. Read the DVGA value while LNA Range is 0.

12. Set the DVGA offset with the value derived by “11”.

13. Read the LNA Offset value.

14. Read IM2 value.

The “Set Online” function is no longer needed since the “Test Mode” and “Online mode

“is no longer switched manually. The mode is switched by connect the Batter ID pin to

resistor of different value.

Test Mode : Battery ID Pin Æ Resistor (4<R<10 K Ohm)Æ Ground

Online Mode : Battery ID PinÆ Resistor (10<R<140 K Ohm) Æ Ground

Call Test

Setup:

Connect your PC and Agilent 8960 with GPIB cable.

Connect your CDMA phone and the Agilent 8960 with the RF cable (Murata car kit).

z How to access the Call Test screen:

Click on the middle button of Call Tests tab.

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z Call Test screen:

Click “Start” to perform the test.

Click “Save” to save the log to a text file.

Click “Quit” for closing this program.

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z Error Message Table

Error Message Upper Limit Lower Limit DebugFAIL:MAX POWER 25 23 Make sure the RF cable loss is

correct.FAIL:FER CONF 0 ----------------- Configure the count to zero.FAIL:FER 0.5 ----------------- Channel interference occurred.

Shielding box should be used inthis test.

FAIL:WAVQ RHO 0.985 ----------------- Check Rx/Tx path componentsFAIL:WAVQ FREQ 150 Hz -150 Hz Check Rx/Tx path components"FAIL:WAVQ TIME 1 us -1 us Check Rx/Tx path componentsFAIL:ACPR -885 -44 ----------------- Check Rx/Tx path componentsFAIL:ACPR +885 -44 ----------------- Check Rx/Tx path componentsFAIL:ACPR -1980 -56 ----------------- Check Rx/Tx path componentsFAIL:ACPR +1980 -56 ----------------- Check Rx/Tx path components

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Label Printing

This tool provides a preview for label printing. Users can make sure its label layout

by setting offset for x-axis or y-axis, and choose printers before printing. Note that alllabel layout bases on 600-dpi resolution, so printer driver should adjust to 600-dpi for

printing label in appropriate size.

Use

z How to access the Label Printing screen:

Select Label Printing from the Label menu.

z Label Printing screen:

z Setting offset for x-axis and y-axis position (base on 600-dpi):

z Choose label type (country):

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z Choose printer name:

z Click “Print” button to start printing:

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Appendix A. Procedure of reviving a dead phone

1255 Service Software provides a simple way for reviving a dead phone. Note that

we mention a dead phone is in state which can’t power on normally. And if the boot codeis not crashed, we can follow this procedure to re-flash phone images. This procedure

can only revive a phone which crashed by software issues.

1. Press ‘ * ‘ + ‘ 5 ’ + ‘ Power key ‘ to enter boot code.

2. Run 1255 Service Software and log in.

3. It should show the boot code mode of connected phone.

4. Click “OK” and then show “Flashing” tab.

5. Click “Update” to start re-flashing.

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Appendix B. Procedure of multi-flashing

1255 Service Software supports the flashing of multiple phones at the same time.

This functionality will be very convenient when larger quantities of phones have to beupgraded. Please follow the steps as described below.

1. Prepare a USB hub and ensure all phones are connected to the USB hub.

2. Run 1255 Service Software and log in.

3. It should show all connected phone, COM5 and COM7.

4. Select COM5 and click OK.

5. Press “Connect” icon and it should show other remaining connected phone, e.g.

COM7.

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6. Select COM7 and click OK.

7. Then, you can flash phone by each connected phone at the same time just like

one phone does. Please refer to Flashing and Bundle Flashing section for

detailed flashing instructions.

Documents

04_RH79_SM_ssi