02_acs_check_in_ia

Training Guide Sabre Sonic Check-In – Check-In

Interact

Software version 2010

Document Edition 1.0

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property of the Sabre Airline Solution® business. Any unauthorized

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display of this document or software represented by this

document, without the express written permission of Sabre Airline

Solutions is strictly prohibited.

[Sabre Airline Solutions, the Sabre Airline Solutions logo, Sabre

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© 2010 Sabre Inc. All rights reserved. 02_2010

Sabre Airline Solutions Training Documentation Table of Contents 21 November 2011 iii Confidential and Proprietary Sabre Airline Solutions

Table of Contents

C h e c k - I n F u n c t i o n s

P r i n t e r F u n c t i o n s ( C T R L + P ) Designate Hardcopy Printer................................................................................................................................. 3 Designate Ticket Printer ...................................................................................................................................... 3 Double Date Ticket Printer .................................................................................................................................. 4 Dummy Printer ..................................................................................................................................................... 4 Bag Tag Printer ................................................................................................................................................... 4 Boarding Pass Printer .......................................................................................................................................... 4

Save Printer Addresses ........................................................................................................................... 6 The Check-In Process ........................................................................................................................................ 7

Features used during the check-in process ............................................................................................. 7 Seat Request ................................................................................................................................. 7 Boardpoint / Off point codes ........................................................................................................... 8 Passenger Edits ............................................................................................................................. 8 Priority Classification Code ............................................................................................................ 8 Seniority Date................................................................................................................................. 8 Upgrade ......................................................................................................................................... 9 Frequent Traveler Number ............................................................................................................. 9 Multiple Passengers ....................................................................................................................... 9 Placing Passengers on a Priority List ............................................................................................. 9 NO REC Passenger ..................................................................................................................... 10 Passenger Accommodation Process ........................................................................................... 10 Boarding Pass Issuance and Information ..................................................................................... 10 Baggage ....................................................................................................................................... 11 Excess Baggage .......................................................................................................................... 11

Ticket Search at Time of Check-in ..................................................................................................................... 12 SSR Facts and SabreSonic® Check-In airport check-in system .................................................................... 12

C h e c k - I n ( S h i f t + F 1 ) Selecting / Dedicating the Flight ........................................................................................................................ 14 Flight Summary ................................................................................................................................................. 15 Graphical Seat Map ........................................................................................................................................... 15 More Info ........................................................................................................................................................... 16 Check-In Window .............................................................................................................................................. 17

Check-in Standby / Staff ........................................................................................................................ 18 Check-in Passenger List ........................................................................................................................ 19

Need Special Bag Tags ..................................................................................................................................... 20 Add Edits ........................................................................................................................................................... 24

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Additional Information .................................................................................................................. 25 IR Edit .................................................................................................................................................... 26

Check-In By Name ............................................................................................................................................ 27 If your carrier uses mandatory Gender ................................................................................................... 29

Already Checked In ........................................................................................................................................... 30 Check-In and Upgrade ...................................................................................................................................... 31 Select VCR from Psgr List ................................................................................................................................. 33 Add Passive Segment to a PNR for the Purpose of Checking Bags ................................................................. 34 Create a Meal Listing PNR for Employee Travel ............................................................................................... 37 Check-In Passengers with Connection Flight .................................................................................................... 37 Check In Extra Seat or Cabin Baggage ............................................................................................................. 38 Gender Check-In ............................................................................................................................................... 42

General Information about Gender Edits ................................................................................................ 42 Check-in with gender ............................................................................................................................. 43 Add Gender Edit..................................................................................................................................... 44

Auto Return Check-In ........................................................................................................................................ 45

P s g r L i s t s ( S h i f t + F 2 ) Display by Flight Information ............................................................................................................................. 48 Display by Passenger Last Name ...................................................................................................................... 50 Display by List Type and Edits........................................................................................................................... 51

Only show selected on seatmap ............................................................................................................ 52 Print Passenger Lists ......................................................................................................................................... 54 Passenger List Display ...................................................................................................................................... 55 Check-In from Passenger List ........................................................................................................................... 59 Check In Infant with Electronic Ticket ................................................................................................................ 60

Add Infant Edit at Check-In .................................................................................................................... 62 Soft Block Seats next to Adult with Infant ............................................................................................... 63

Passenger Details or Enhanced Passenger Processing ................................................................................... 64 Name Not on List ............................................................................................................................................... 66

If you use Gender Check-In ................................................................................................................... 69 Meal List a Non Revenue Employee Passenger for the Flight ............................................................... 71 Passenger Record Exists ....................................................................................................................... 74

Group Check-In ................................................................................................................................................. 75 Bag Tags ........................................................................................................................................................... 77 Board Pass - Reprint Individual Boarding Pass ................................................................................................. 79 Board Pass – Reprint Multiple Boarding Passes for Unhonored Seats ............................................................. 79

Guidelines: ............................................................................................................................................. 81 Off Load ............................................................................................................................................................. 82 Freq Flyer .......................................................................................................................................................... 83 Chg Seat (Change Seat within Cabin) ............................................................................................................... 84 Travel Docs (DOCS / DOCA / DOCO / DOCV) ................................................................................................. 85

To add travel document information: ...................................................................................................... 87 DOCA/DOCR – Address and Residence Information ............................................................................ 88

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DOCV / DCVI – Validate Travel Documents .......................................................................................... 89 Reservation ....................................................................................................................................................... 91 Add / Remove Edits ........................................................................................................................................... 92 VCR ................................................................................................................................................................... 93 Select VCR from Psgr List ................................................................................................................................. 94 New List ............................................................................................................................................................. 95

P a s s e n g e r D e t a i l s ( S h i f t + F 3 ) View Passenger Details by Seat........................................................................................................................ 97 View Passenger Details by Line ........................................................................................................................ 98 View Passenger Details by Name ..................................................................................................................... 99 Add Edit by Seat .............................................................................................................................................. 100 Remove Edit by Seat ....................................................................................................................................... 101

U p g r a d e / D o w n g r a d e ( S h i f t + F 4 )

B o a r d i n g P a s s ( S h i f t + F 5 ) Overview ......................................................................................................................................................... 104 Unseat / Seat from PALL ................................................................................................................................. 105

Onload and Accommodate ................................................................................................................... 106 Offload ................................................................................................................................................. 106

Reissue Boarding Pass ................................................................................................................................... 107 Gate Pass ........................................................................................................................................................ 110

S t a n d b y ( S h i f t + F 6 ) Overview ......................................................................................................................................................... 114 Place On Standby ............................................................................................................................................ 115 Alternate Space ............................................................................................................................................... 115

Alternate Space – Standby for a later flight .......................................................................................... 115 Alternate Space - Standby for an earlier flight ...................................................................................... 118 How ESV (Enhanced Synchronization of VCRs) works with a DS segment ........................................ 121 DS segment – No ESV ......................................................................................................................... 123 Placing Employee Travelers on the Standby List ................................................................................. 123 The traveler does NOT have a reservation yet. ................................................................................... 123 The employee traveler has a reservation ............................................................................................. 126

Display Complete Standby List (Priority List) ................................................................................................... 127 Countdown Clock ................................................................................................................................. 129

Accommodate from the Priority List ................................................................................................................. 129 Return by Line from the Priority List ................................................................................................................ 131 Transfer the Priority List .................................................................................................................................. 132 Return by Seat from the Priority List ................................................................................................................ 133 Display Complete Standby List (with History) .................................................................................................. 135 Display Unaccommodated Standby List .......................................................................................................... 136

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B a g T a g s ( S h i f t + F 7 ) Overview ......................................................................................................................................................... 137

Two Types of Bag Tags and their corresponding characteristics: ........................................................ 137 Access Bag Tag Functions .............................................................................................................................. 138 Print Existing Bag Tags ................................................................................................................................... 139

Print Existing Bag Tags for Passengers with KS Edit........................................................................... 141 Issue Automated Bag Tags ............................................................................................................................. 142 Add Manual Bag Tags ..................................................................................................................................... 144 Add Rush Bag Tag(s) ...................................................................................................................................... 147 Add Crew Bag Tag(s) ...................................................................................................................................... 148 Short Check Bag ............................................................................................................................................. 149 Remove Crew Bag Tag(s) ............................................................................................................................... 151 Change Manual Bag Tags ............................................................................................................................... 152 Remove Rush Bag Tag(s) ............................................................................................................................... 155 Remove Bag Tags ........................................................................................................................................... 156

To remove all bag tags ......................................................................................................................... 158 To remove selective bag tags .............................................................................................................. 159

Change Total Bag Weight ............................................................................................................................... 160

E D I F A C T ( S h i f t + F 8 ) Overview – EDIFACT / EDIFACT Through Check-In (ETCI) ........................................................................... 162

What is EDIFACT? ............................................................................................................................... 162 What is EDIFACT Through Check-in? ................................................................................................. 162

When to Use EDIFACT (Shift + F8) Functions ................................................................................................ 162 Access EDIFACT (Shift + F8) Functions ......................................................................................................... 163 Check-In by Name ........................................................................................................................................... 164

Notes: ......................................................................................................................................... 164 Check-In by Passenger List ............................................................................................................................. 165

Additional Information .......................................................................................................................... 165 For Carriers who opt in on the Gender Check-In project ...................................................................... 166

Display Seat Map (of EDIFACT Partner) ......................................................................................................... 166 Change Seat.................................................................................................................................................... 167 Return Seats by Seat Number, Line Number or by Name. .............................................................................. 168 Reissue Boarding Pass ................................................................................................................................... 171 Display Passenger Details ............................................................................................................................... 174 Edit Passenger Details .................................................................................................................................... 176

M a s k S e l e c t i o n ( S h i f t + F 9 )

C u s t o m e r S e r v i c e A u t h o r i z a t i o n – C S A ( S h i f t + F 1 0 )

C h e c k - I n H i s t o r y ( S h i f t + F 1 1 ) Entire Detail ..................................................................................................................................................... 181

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Agent Sine ....................................................................................................................................................... 182 Line IATA ......................................................................................................................................................... 183 Passenger Name ............................................................................................................................................. 184 Seat Number ................................................................................................................................................... 186

F l i g h t D e t a i l s ( S h i f t + F 1 2 )

A P I S Q u i c k Q u e r y - A Q Q

W a t c h l i s t C l e a r a n c e Additional Information .......................................................................................................................... 189

A p p e n d i x A Passenger Edits from the Passenger List Display ........................................................................................... 191

Sabre Airline Solutions Training Documentation Objectives 21 November 2011 viii Confidential and Proprietary Sabre Airline Solutions

Objectives

Item Description

Objectives By the end of the module, participants will be able to:

• Assign Printers

• Display Passenger Lists

o Display Passenger List by Edit Code/Characteristic

o Display Passenger by Line Number, PNR or Redisplay

o Display and Edit Comments for a Passenger

o Display a Priority List

• Check-in a Passenger

o Check-in and Issue Bag Tags (combined)

o Check-in Passenger with Edits

o Check-in and Upgrade a Passenger

o Check-in NRSA and PS Passengers

o Place Passenger on List Using No-Rec

• Print / reprint boarding passes

• Issue Bag Tags

o Automated Bag Tags

o Manual Bag Tag

o Issue on Demand Bag Tag Only

o Return On Demand Bag Tag

• Offload Seats

EPR Duty code: 4, 5, and 8

Keyword: GDSPLY. DIENBR, MUL375, and SELECT

UAT Keyword: CONTRL or FNLBDG

Sabre Airline Solutions Training Documentation Objectives 21 November 2011 ix Confidential and Proprietary Sabre Airline Solutions

Item Description

Preparation To prepare for teaching this module:

• PNRS created and ticketed prior to class in order for the participants to complete

the check-in module

• Verify the printer is in working order

• Ensure paper is available and correctly aligned

• Determine the specific command to print to hardcopy printer according to the type

of hardware

o Some printers may use the <Print Enter> key

o Others may use a combination of keys, usually the <ALT> command keys

• Determine LNIATA address(es) for

o Hardcopy Printer

o Ticket Printer

o Boarding Pass Printer

o Bag Tag Printer

• Identify Ticket Print Routine for the host carrier

o Upgrades: Unless the host carrier has upgrade capability, OMIT the

Upgrade/Downgrade section in this document.

Reference For more information, refer to FOCUS.

Sabre Airline Solutions Training Documentation Objectives 21 November 2011 1 Confidential and Proprietary Sabre Airline Solutions

Check-In Functions

The Check-in tab dedicates your computer to a flight and permits the check-in of passengers on a flight

and a variety of actions required for the boarding of the flight.

To access the Check-in functions, select the Check-in tab <F2>

The following sub-navigation labels appear on screen:


Printer Functions (CTRL + P)

Printers must be designated to print tickets, boarding passes, hard copies of lists and paperwork, and to

issue bag tags. There are two options available to you to easily assign printers:

1. Select Sign In/Out on the main menu tool bar <Alt+S>, select Sign In then Designate Printer

box OR

2. Select hotkey <Ctrl + P> to display Printer Options pop-up window which is shown here:

(previously discussed in Printer Functions module)

The printer Functions pop-up window displays:

3. Select Option: Use the Down Arrow Key to select from the drop down menu

4. Select Designate Printer(s)


Designate Hardcopy Printer

1. Tab to Hardcopy Printer Address then use the <Space bar> to place a check in the box

• An additional input field immediately displays:

2. Fill in the printer LNIATA address. Requires 6 character alphanumeric

Designate Ticket Printer

1. Tab to Ticket Printer Address then use the <Space bar> to place a check in the box

New input fields immediately display as shown here:

2. Input the printer LNIATA address. Requires 6 character alphanumeric

3. Input Type of Ticket Print Routine- 2 character alphanumeric

4. Input Station Number- 8 character numeric

For Airport Ticketing on ATB ticket stock, the print routine is 2A

Note Note: The Boarding Pass printer address is the same as the ticket printer ONLY if utilizing

Automated Ticket and boarding pass stock (ATB).


Double Date Ticket Printer

Tab then Press <Space bar> to designate Double Date Ticket Printer (if applicable)

• Those users who are working double-dated shifts “must” select this ticket printer option to allow

for the creation of a single Automated Ticket Agent Checkout Function (ATAC) detail record

• By doing so, you can still access the same ATAC detail record they had opened prior to the date

change, once the date change has occurred

Dummy Printer

Tab then Press <Space bar> to designate Dummy Printer (if applicable)

A Dummy Printer allows access to ATAC detail without having a printer assigned

Bag Tag Printer

5. Tab to Bag Tag Printer Address then use the <Space bar> to place a check in the box

An additional input field immediately displays:

6. Fill in the printer LNIATA address- 6 character alphanumeric

Boarding Pass Printer

1. Tab to Boarding Pass Printer Address then use the <Space bar> to place a check in the box

An additional input field immediately displays:

– Fill in the

boarding pass printer LNIATA address- 6 character alphanumeric

2. Select OK


The response appears in display on screen:

PTR/B86345*

PRINTER DESIGNATED IN AREA A

W*2AB8634401716433/DD

OK MDWTR

GABTB86341

BAG TAG PRINTER B86341 ASSIGNED

Following is an explanation of the information contained in the example:

PTR/B86345

Sabre command to designate hardcopy printer.

PRINTER DESIGNATED IN AREA A

Work area the hard copy printer is designated.

W*2AB8634401716433/DD

Sabre command to designate the print routine, ticket and/or boarding printer, and the station

number. The /DD will appear if the “Double Date” option is selection.

OK MDWTR

Confirms city and printer is assigned.

GABTB86341

Shows Sabre format to designate bag tag printer- Go Assign Bag Tag

BAG TAG PRINTER B86341 ASSIGNED

Confirms which bag tag printer is assigned

The printer numbers shown in the above examples are for training purposes only and should not be used

for realtime transactions.


Save Printer Addresses

If you select the button Save values as defaults once you have designated your printers, the system will

remember the printer addresses which you saved and redisplay them on subsequent CTRL P to designate

the printers.


The Check-In Process

The purpose of the Check-in tab on the menu bar is to check-in passengers for a flight using different

criteria such as:

• Passenger name

• Class of service

• Boardpoint only, and specific seat request

• Boardpoint and offpoint

• Future date within the check-in period

• Group code

• Different surnames and request specific seats

• By line numbers from a similar name list or passenger list

• Revenue standby passenger using alternate space

Features used during the check-in process

Seat Request

• If you request a specific seat in the initial check-in, the seat characteristics (aisle or non-

smoking) are also requested for downline seat assignments.

• If you do not request a seat in the initial check-in, a generic seat is requested in the flight

leg’s default seat zone.

• If you are checking in more than one passenger, all passengers must have the same type of

seat request (all specific or all generic).

• If you are checking in a passenger with pre-reserved seats, the pre-reserved seat takes

precedence over seat requests included in the initial check-in.

• If a requested seat cannot be accommodated, a seat map is displayed. You can request

another seat, split the party, unblock and assign the original seat requested, or place the

passenger on the priority list.


Boardpoint / Off point codes

• Check thru to the passenger’s final destination. If you include the boardpoint and offpoint

codes, the passenger is checked in to the specified destination only.

Passenger Edits

• You can enter any passenger edit from a list of similar names, or from a passenger list display

Priority Classification Code

• Priority classification is required when you are checking in positive space or non-revenue

space available passengers. Otherwise, Sabre returns an error message and terminates the

check-in. The maximum number of characters for priority code is five.

• You can indicate a “thru” (through) passenger by placing a T in the last character of the

priority code. For example, D2T for a D2 through passenger

• The flight’s priority classification restrictions determine if a passenger is placed directly on

the priority list or if seat assignment is first attempted and a boarding pass is issued

• If the positive space classification code is designated in the PNR, the classification may not

change during the check-in process

• If the passenger holds alternate space, you must include the flight number of the original

reservation in the check-in entry. This will update the PNR with the appropriate action at

post-departure

Seniority Date

• If your carrier chooses to require a seniority date for processing non-revenue passengers, a

seniority date must be entered with the priority classification code.

• Use the following guidelines when entering the seniority date:

o Year only (YY). The month defaults to January and the day of the month defaults to

one (1).

o Month, and Year (MMMYY). The day defaults to one (1).

o Date, Month, and Year (DDMMMYY)

o Length of Service (MMYY)


Upgrade

• There are two ways to upgrade a passenger:

o Upgrade a passenger’s class of service by inputting the flight number, current seat

number and new class of service. If accommodation cannot be completed in the

class requested, a seat map is displayed with an error message. You must then select

a seat from the seat map

o The passenger can be placed on the priority list for an upgrade using a specific

priority code that will be processed if the seat is available in the desired class of

service

Frequent Traveler Number

• A frequent traveler number may be entered as an edit code

Multiple Passengers

• If you are checking in multiple passengers, the following guidelines are applicable:

o All passengers must have the same flight destination and be in the same cabin

o All passengers must be eligible for accommodation, or all must be placed on the

priority list

o All passengers must request either all generic or all specific seats

Placing Passengers on a Priority List

• Passengers are placed on the priority list based on the booked or meal-listed class of service

in their PNR, unless a change in the class of service is requested

• If the passenger is placed on the priority list for a boardpoint, no action is taken on other

board points in the itinerary until they are accommodated

• If the boardpoint requires a standby boarding pass for security reasons, one is issued for the

passenger

• If a specific seat is requested and the agent has the proper authority, an override of the seat

blocks may be done

• You can check-in passengers as a group, even though booked separately, provided that the

number of names entered or selected satisfies the number in party being checked-in.


NO REC Passenger

• A passenger is defined as NO-REC when a booking record cannot be found for the flight they

are checking in. You can place a NO-REC passenger on the priority list in by using the

Create Record and Check-in command pop-up window.

Passenger Accommodation Process

• The accommodation process includes determining the seat request, assigning a seat and/or

placing the passenger on the priority list, issuing the boarding pass, and updating passenger

counts and flight information.

• After completing the accommodation process at the boardpoint, validation and

accommodation of the passenger’s next downline flight is processed. If the next downline

flight is on another carrier with whom an EDIFACT agreement exists, EDIFACT is activated

through check-in.

Boarding Pass Issuance and Information

• When a passenger is checked in, seats are assigned and boarding passes are issued

• Each passenger can have single or multiple boarding passes

• Multiple boarding passes are issued when:

o There is a change of aircraft for the flight segment

o A change in seat assignment between flight legs is necessary

• Passenger name, flight segment, and flight leg information are retrieved from the PNR

• If the flight is being checked in as open seating, no-seat-boarding passes are issued

• Information remarks appear on boarding passes and can contain one of the following items:

EXIT Printed if the seat is on an exit row

CHG ACFT Printed on the boarding pass if the passenger is a thru passenger at the change of

gauge city

CN Ck-In Printed any time a boarding pass is issued for a downline flight

• The passenger information field on a boarding pass can contain one of the following items

INF Printed if the passenger is traveling with an infant

CHD Printed if the boarding pass is for a child or for an unaccompanied minor


Baggage

There are three baggage options your carrier may select to use. The ASA (Airline Serving Airport) table

for each airport specifies the default baggage requirement for that airport. You can change the option for

a particular flight and date, but you must do so before any passenger checks in on that flight. Once check-

in has begun on a flight, you may not change the baggage requirement.

The options are:

• Pieces only – P

• Pieces and Weight of checked bags – PW

• Pieces and Weight of checked bags as well as Carry-on weight – PWC

Based on your carrier’s default, the necessary options for baggage will automatically display when you

check-in.

Note The maximum number of bags checked per passenger is 10. Upon request for activation, you

may increase the limit of bags per passenger to 99.

Excess Baggage

The Automated Excess Baggage mask pops up when the baggage you check-in exceeds the free baggage

allowance, as determined by your airline. Upon collection of the excess baggage fee, check-in continues

successfully.

If your airline prefers that the check-in personnel not be involved in collection of fees, you can select to

not use the Automated Excess Baggage mask.

You may request activation of an alternative functionality that would trigger the system to send a prompt

to alert the check-in agent when the passenger has gone over the free baggage allotment. The prompt will

provide the agent the possibility to either verify the baggage amounts or to accept the amounts that have

been entered.

In the event that the amounts entered did exceed the free allotment, the passenger would need to show

proof of payment before check-in can continue.

This alternative functionality has the advantage of freeing the check-in personnel from collecting fees.

For activation, please contact Customer Care.


Ticket Search at Time of Check-in

At time of check-in, ticket collection must occur whether paper or electronic tickets are involved. When

the system is unable to locate a ticket for the passenger, the response depends upon the airline’s settings:

• The system automatically issues a “coupon required” boarding pass.

-OR-

• If TKT Edit functionality is active for the airline, the system displays the following pop-up

window:

Indicate the action you want to take. If you select “Search for VCR”, provide the ticket number if

known.

Contact the Sabre Reservations help desk for information on activating the TKT Edit functionality.

SSR Facts and SabreSonic® Check-In

airport check-in system

Carriers may choose to activate the ability to pass free text data from an SSR to the SabreSonic® Check-

In airport check-in system as related data. Free text entered into a PNR with applicable SSR codes will be

carried into SabreSonic Check-In, to be accessible on SabreSonic Check-In secondary passenger displays

such as:

• List of SSR Codes

• List by Specific SSR Code

• List by Name

• Passenger Detail display

To activate this free text option, authorized airline personnel may contact Customer Care.

The SabreSonic Check-In database will store free text data on SSR codes such as:


• LANG - language

• MAAS - meet and assist

• MEDA - medical

• PETC - pet in cabin

• UMNR - unaccompanied minor

• WCHR - wheelchair (required for distance)

• WCHS - wheelchair (required for stairs)

• WCHC - wheelchair

• WCOB - onboard wheelchair needed

If a specific SSR code is passed to SabreSonic Check-In more than once with the same name and segment

association, the text from the new item will overlay the text for the old item.


Check-In (Shift + F1)

Selecting / Dedicating the Flight

Begin the check-in process by selecting the flight. Once you select the flight, your computer will default

to that flight and auto-populate flight / date fields within the various check-in pop-up windows.

Note Dedicating your set to a flight is not a mandatory step for check-in. If you must work many

different flights at the same time, you may choose not to dedicate and manually enter flight details

when displaying the check-in window or the passenger list.

1. Select Check-In (Shift + F1).

The Select Flight window displays:

2. Input Flight

3. Input Origin

4. Input Dest

5. Select Display Seatmap if desired. It will appear in Trip Summary area

6. Date- defaults to today’s date

7. Carrier: input if other than host carrier


8. Indicate if you want to also display the Seatmap, and select OK. Your computer is now

dedicated to the flight.

Flight Summary

Since your computer is now “dedicated or selected” to work a specific flight, the Flight Summary

window displays at the top of your screen.

Explanation of example Flight Summary:

Current Flight The flight number your set is dedicated to

From-(To) Departure-destination

Date Assumes today’s date

Gate Departure Gate will appear here when assigned

Est Dep: Estimated Departure Time

Y (second column) Economy Class Cabin If your aircraft has different cabins this column would be the forward cabin, such as F or C.

Seats Main cabin holds 136

Booked Number of passengers booked on the flight

Avail 164 seats available in economy

Meals None- no meal service on the flight

Restrict If there is a restriction code in this column, it means passengers who fall

under that classification cannot be processed. In this example, the restriction

code is 1AT.

The word NONE means - No boarding restrictions. All passengers can be

processed regardless of classification.

Jump W is Cockpit jumpseat – there are two available, none assigned X is cabin jumpseat – there is one available, not assigned

Y (third column) Economy Class Cabin

Thru Check Number of passengers who are thru-checked

Lcl Check Number of passengers who are checked in locally

Thru On Number of Thru passengers who are on-board

Lcl On Number of local passengers who have boarded

TLOB Total number of Thru Check and Local Check passengers

OTLD Other Load-such as Cabin Baggage, Extra Seat

UNOC Number of unoccupied seats left

ETD, STD, ETA, STA The estimated and scheduled departure and arrival times

Status Flight is open for check-in

Graphical Seat Map

When you select Display Seat Map, the seat map appears in the Trip Summary area as shown here:


More Info

The option for More Info displays in the lower right hand corner of the screen.

When selected, additional details on the flight appear as shown below:


Check-In Window

The final response is the Check-in window, which displays below the Flight Summary.

Note If you have already dedicated to a specific flight, selecting Check-in (Shift+F1) from F2-

(Check-In) will display the window below immediately, without asking you to select a flight. The

flight number with board – and off-points pre-populate in the mask.

Explanation:

The first line is auto-populated with information from the Select Flight pop-up window.

• Check-In By: offers 3 options

– Name

– Standby/Staff

– Passenger List

• Input Class – unless one class cabin, then Sabre will auto-populate the cabin with Y

• Upgrade- If customer wishes to upgrade, select this box – the new class may be a mandatory

field, if your airline wishes to activate this functionality.

• Last Name(s) – Input Customers’ last name

• Number of Psgrs- Input number of psgrs you are checking in with same last name

• Number of Bags- Input number of bags to check for the customer

• Seat Type- Defaults to N for non-smoking OR


• Specific Seats- customer requests specific seat numbers

• Totals – Number of passengers and bags are automatically totaled

• Need Special Bag Tags – See next section for explanation.

• Check-In to Final Destination – Check this option to issue through boarding passes.

If your airline has EDIFACT through check-in activated, you must have this option checked to

issue the boarding passes on your EDIFACT partner at the same time you issue your boarding

pass. If the boarding passes for your partner carrier does not process, use the EDIFACT

(Shift+F8) label to process.

• Select OK

Note When you select Add Edits, a new window displays and is discussed later in this module.

Check-in Standby / Staff

When you select Standby/Staff, the box “Direct to Standby” becomes an option. This box will display by

default, but if your airline chooses not to see it, you can request that it be turned off through a change in

your airline configuration STAR setting.

Checking-in a revenue passenger wishing to standby for an earlier flight on the same day – or alternate

space check-in – through this window is an alternative to using the option Place on Standby List from

the label Standby (Shift + F6).

The box “Orig Flt” is meant for the original flight the passenger holds a reservation for. The date

defaults to today.

For more information on Alternate Space check-in, refer to the Label Standby (Shift + F6).


Check-in Passenger List

When you select Passenger List from the Check-in window, a pop-up displays and asks for the

passenger’s last name. Once you have entered the information, the system will take you to the

Passenger List


Need Special Bag Tags

If the <Need Special Bag Tags> option is selected, the Check-in Bags window displays. The

passenger’s last name and total number of bags will carry over from the Check In window.

Need Special Bag Tags- allows for Short Check, Damaged, Voluntary Separation, Pets and Selectee to

be identified in the system:

1. Last Name- auto-populated

2. Total Bags – auto-populated

3. Nbr Bags – Type the number of bags for the first Bag type. You can select up to three bag types.

4. Select Type – Place a check here. A drop down menu appears and allows you to select the

applicable bag type.

5. Select OK

Response: If excess bags are involved, the following warning displays:

6. Select OK

The Excess Bag Segments Screen displays.

Note See a list of possible masks from Mask Selection (Shift+F9).


7. The passenger’s ticket number auto populates

8. The flight information auto populates.

9. When you select OK, the Excess Bag Charges screen displays:

10. Indicate the number and type of excess bags


11. Select OK.

The Cost Summary Screen displays:

12. Select OK to continue with the transaction.

The Form of Payment screen displays:

13. Indicate the form of payment.


14. Select OK.

Example response:


Add Edits

When Add Edits is selected, the Add Edits window displays as shown here.

1. Last Name Auto-populates passengers’ last name

2. To name 1 Select box. Defaults to name 1

After you make your selection, the Add / Remove Passenger Details window displays:


3. Select one or more edits. To select multiple edits, press the CTRL key while you select each edit

using your mouse or the space bar. See the example below:

4. Select OK.

Some edits require additional information and another window displays.

5. Provide any addition information and select OK.

The system responses by showing the edit beside the passenger’s name on the passenger list:

Additional Information

• SabreSonic Check-In automatically adds the CHD (child) passenger edit if a CHLD SSR

message exists in the PNR. However, the addition of a CHD edit does not place the SSR in

the PNR.

• The edit code CHD is automatically applied to a passenger if the passenger name in the PNR

has an associated SSR INFT OS (Infant Occupying Seat).


IR Edit

If your airline uses the Enhanced Synchronization of VCRs functionality (or ESV), you have the edit IR

from the list of edits that can be added or removed for a specific passenger.

IR means Irregular Operations – you can choose to apply the edit IR to a passenger whose VCR is out of

sync, and the check-in is inhibited because of it. With the edit IR, you are overriding the check-in inhibit.

Note The IR edit is restricted to users with the EPR keyword SELECT. You can further restrict it to

personnel with duty code 7. Please contact Customer Care for activation.

Select the edit IR and Add

When you select OK, the drop down menu prompts you for the reason of the IR


Example of a successful transaction

And the passenger list also shows the added edit

Note The IR edit will cascade to downline connecting segments.

For more information on ESV, please refer to the module ESV on the community portal.

Check-In By Name

Follow these steps to complete check-in by using the passenger name:

1. Make sure you have selected the flight.

a. Select Check-In <F2> from the main menu bar

b. Select Check-In (Shift + F1) from the sub-navigation label

c. Complete the Select Flight window with the flight details.

d. Select OK


The first line of the Check-in window is auto-populated with information from the Select

Flight window.

2. Last Name(s) – Input Customers’ last name

3. Number of Psgrs- Input number of passengers you are checking in with same last name

4. Number of Bags- Input number of bags to check for the customer

5. Seat Type- Defaults to N for non-smoking OR

6. Specific Seats- customer requests specific seat numbers

7. Totals – Number of passengers and bags are automatically totaled

8. Select Need Special Bag Tags – if applicable

9. Select Check-in to Final Destination

10. Select OK

The response appears on screen.


If your carrier uses mandatory Gender

Once you input the passenger names to the Check-in by name window, the system will ask you for the

gender of the passengers


• The gender edit that you enter in this window will overwrite any existing gender codes,

except for passengers designated as R (Stretcher) or Z (Cabin baggage or Extra Seat). You

cannot override genders R or Z.

• The total gender counts in the window must match the number of passenger being checked-

in.

Already Checked In

If the system shows that a boarding pass has been previously printed, another boarding pass will not be

issued. The Already Checked In pop-up window will display.

The following Sabre response will be displayed.

Note : The process to reissue a boarding pass will be discussed later in this module. “Passenger

already checked-in- Use GRB


Check-In and Upgrade

You can use the Check-in window to check-in and upgrade a passenger in one step. If availability exists,

the system re-books the PNR, checks the passenger in and issues a boarding pass with the new seat

assignment.

Note If your airline does not use upgrade functionality or has one cabin aircraft, continue with the

following section: Check-in Psgr Lists


The top line auto-populates the data for Flight, From, To, Date

1. Check-in By: Select Name (default), Standby/Staff, or Passenger List

2. Select Upgrade if applicable.

3. Requested Class: Input Desired Class

4. Input Last Name(s)

5. Tab to Number of Psgrs- to be checked in

6. Tab to Number of Bags

7. Seats: Select Seat Type (defaults to non-smoking) OR Input Specific Seats

8. Select <Enter>


Select VCR from Psgr List

When more than one VCR is present, the Select VCR from Passenger from List pop-up window will

appear on screen. In addition, the Sabre response appears as shown here:

GB-4Y13AUGHNL-IRELAND1/2@F/N-ISLANDS/1@F/N

MULTIPLE VCRS FOUND THIS FLIGHT

IRELAND/KILLARNEY

1 1732107254113 1 OK HNL/ LAX TT

2 1732107254115 1 OK HNL/ LAX TT

ISLANDS/CANARY

3 1732107254114 1 OK HNL/ LAX TT

4 1732107254116 1 OK HNL/ LAX TT

USE GV- ENTRY TO SELECT VCRS TO USE

1. Input Line Numbers or Line Number Range

2. Select OK.

The response appears:


Add Passive Segment to a PNR for the Purpose of Checking Bags

There may be times when a passenger holds multiple reservations to travel from origin to destination. In

one reservation the passenger is traveling on your airline, and in a separate reservation, he continues to his

final destination on another airline.

At the check-in counter at departure, the bag will check automatically to the destination that is in the first

reservation. If you wish to check the bag to the final destination on the other carrier, you need to add a

passive segment into the first reservation and then check-in the passenger with the bag. Your airline must

have a baggage agreement with the other carrier for a successful through check of the baggage.

Follow the steps below to add a passive segment to a reservation for the purpose of checking bags though.

1. Display the original reservation or display the reservation from the passenger list and select Add

under Itinerary


2. Select Specific Flight

3. Add the other airline flight details, with airline code, flight number, class of service, origin and

destination and from the drop down menu of Select Sell Option, select the code HK.


4. The itinerary portion of the PNR reflects the new passive segment with HK status

5. Check the baggage to the final destination of the passenger.


Create a Meal Listing PNR for Employee Travel

To Meal List a non-revenue passenger for a flight, see the steps as described under Psgr Lists (Shift +

F2), Name Not On List in this module.

Check-In Passengers with Connection Flight

When you check-in a connecting passenger, for example LAX-DEN-DFW, Interact attempts to assign the

same seat on both legs of the travel.

Should the same seat not be available on the second leg, the seat map for the connecting flight will

display simultaneously with a Seat Not Available pop-up.

Select the seat on the connecting flight – the Check-In Successful response will show for the connecting

flight, while the boarding pass printer will print both boarding passes.


Check In Extra Seat or Cabin Baggage

A passenger has the choice to book an extra seat when traveling. The Extra seat can accommodate either

an overweight person, or also act as a seat for a cabin baggage, such as a big music instrument or any

other bulky article that does not belong in the regular baggage compartment.

The reservation for the passenger and the Extra seat should show the SSR code EXST or CBBG

associated to the extra seat or cabin baggage.

At the airport, you need to add the corresponding gender to the Extra seat or cabin baggage. Select the

extra seat from the passenger list and add the edit:


Select the edit Z and add it to the selected name on the passenger list.

In the example below you have three passengers with the edit Z, indicating they are either EXST or

CBBG.

Check the passenger and the accompanying EXST or CBBG as you would normally.

At boarding time, you ON them as you would normally.


When you display the Passenger Counts, the EXST or CBBG will display under the column OTLD

Example response:

G*248/10FEBLGB

B6 248 10FEB LGB GATE 1030A 320 150 OPENCI

Y

AUTH 150 JUMPSEATS

BOOKED 7 ACTUAL W-2 X-3

AVAIL 143 IN USE W- X-

THRU RV 0 NR 0 ASSIGN Y

LCL RV 4 NR 0 RESTRICT DHD

LCL ON* 4 TK 4 MEALS NONE

TTL ON* 4 ET 0 SETUPS

TLOB 4

OTLD 3 TK 3

ET 0

UNOC 143

PLAN *

In this example, the number of regular Revenue passenger displays as 4, and the extra seats are 3 under

OTLD.


When you display the Detail Gender Counts from the label Counts (Shift + F7) under F1- Flights,

The response shows only “real” passengers, in this example 4. The number of EXST or CBBG does not

appear in this table.


Gender Check-In

Check-in with Gender is an option that needs activation from Customer Care.

If you use Gender Check-in, every check-in transaction requires the gender information about the traveler.

The information will be passed to the weight and balance systems for correct load and weight

management.

General Information about Gender Edits

• Common titles added to the PNR such as Mr. Mstr. Sr. Jr. (male) and Mrs. Miss Ms. (female) will

automatically update check-in.

o Other titles that translate to gender are:

Title Gender

Brother M

Father M

Jr M

Madame F

Miss F

Mlle F

Mr M

Mrs F

Ms F

Mstr M

Sir M

Sister F

Sr M

Sra F

Srita F

• Mandatory gender check-in requires activation.

• Gender edits are M (male), F (female), C (child), U (unknown), R (stretcher), and Z (extra seat or

cabin baggage).

• You can add a missing gender edit before or during check-in.

• You cannot remove a gender that has already been applied to a passenger. You can only replace

it with the correct one.

• The gender edit always displays as the first edit in the Edits column.

• Edits R and Z must come over from the PNR and cannot be added.


• Checking-in, transferring, reaccommodating, offloading, onboarding, or offboarding of R or Z

passengers must always be in the same transaction.

Note SabreSonic Check-In Gender Check-in requires activation from Customer Care.

The following information applies only to carriers using Gender check-in. If your carrier does not use

Gender check-in, you may skip this section.

Check-in with gender

From the Passenger List display, select the passenger and Check-in

In the check-in window, the column Gender requires you to select the appropriate gender:

Type in the baggage information as requested by your airline.

If the passenger needs a priority code and/or a seniority date(DDMMMYY), you can add that information

to the corresponding boxes on the Additional Options pop-up window.

Check-in is complete when all mandatory elements are present.


The gender edit (M) displays on the screen and also in the Edits column when you display the passenger

list.

Note The gender edit is always the first edit in a list of multiple edits.

Add Gender Edit

If the reservation does not have the gender information, you have the option to add the gender edit to the

passenger before check-in.

From the passenger list, select the passenger and select the button Add / Rm Edits at the bottom

The list of edits displays on the screen – select the gender, Add and OK:


Auto Return Check-In

Auto Return check in is a functionality that requires host activation. If your carrier is interested in Auto

Return Check-In, please contact Customer Care and request the activation.

• Auto Return check-in allows the issuance of a return boarding pass when the passenger’s

return travel is within a pre-defined time and applies to F passenger types only (Full revenue).

• The itinerary may not include any OA space. It must be online flights only.

• The time value calculation will be based on the STA (Scheduled Time of Arrival) of the

origin and the STD (Scheduled Time of Departure) of the return flight.

• The passenger can check baggage on the outbound flight. The system will issue the return

boarding pass, but the baggage for the return needs to be checked-in at the return airport.

• Multiple name check-in is permitted, provided the same data is valid for all names being

checked-in.

• Automatic Return Check-In does not process for a passenger traveling to or from an APP,

AQQ country.

• If passports are required for the destination, the DOCV will also be appended to the return

flight to issue the boarding pass.

1. Display the passenger list of the flight, and select the RT edit


2. The passenger list shows passengers with the edit RT

3. Check-in the regular way. Example of a successful return check-in response:


Psgr Lists (Shift + F2)

The preferred method to check-in is to display the Passenger List and check-in from that display. We

recommend the display of the passenger list because the list gives you an overview of all edits that apply

to the passenger you want to check-in.

Select Psgr Lists with Shift + F2.

Response: The Display Passenger List pop-up window displays on screen:


Display by Flight Information

The flight information pre-populates with the flight number, the departure date and the departure city.

• Leaving out the information under To, the seat map will default to Origin to Destination and

the passenger list will display all passengers.

• For a multi-destination flight

o Leaving out the To information will default to a seat map from origin to final

destination with a passenger list of passengers to both arrival cities. In this example,

the intermediate arrival city is DEN and the final destination is LAX.


o Fill in From departure to Final destination and the seat map will refresh and show

that segment with a passenger list of passengers booked to the final destination

(LAX).

o Fill in From Intermediate city (DEN) to Final destination (LAX) and the seat map

refreshes to show that specific segment with a passenger list of passengers booked

from origin to final destination as well as from intermediate city to final destination.


Display by Passenger Last Name

You can select to display passengers by last name, up to three names in one request. The names can be

the first three characters – example: MOR for MORTIMER.

The example response is


Display by List Type and Edits

There are ten list types as presented below, and in addition to them, you can select any number of edits to

further refine the display you wish to see.

The edits appear in two columns.

The first drop-down menu with options is detailed below, also called Inclusive Edits.

The second drop-down menu is the opposite of the first menu depending on what you need, also

called Exclusive Edits.

This example is to display a list of passenger with boarding pass but Not at airport yet.


Note The BT – BAG Tag option displays/prints the weight of the bag with the tag number on the

passenger list. Example:

There is the option to request display of the total bag weight by destination city, up to a maximum of

six downline cities. Contact Customer Care for activation of this additional option.

Only show selected on seatmap

The option “Only show selected on seatmap” displays once you have requested a list, using edits to

refine it. In the following example, we want to display a passenger list with the edit CHD, or Child. If

we select the option “Only show selected on seat map”, the system will display the seatmap with only

the passengers who correspond to your search, in this case the Child


.

Example response of the seatmap as requested –

All seats are grayed out, and the CHD displays with an icon :


Print Passenger Lists

Check the box Print List if you wish to print the selected list to a hardcopy printer.

In this example, you want to print a list of all passengers with outbound connections.

Note Another possibility to print a list is on the Passenger List Display itself.


Passenger List Display

Once you have entered all specific options, select OK.

The Passenger List displays:

Each button at the top and bottom of the passenger list indicates a display option or an action you may

take for the selected passenger. Type the line number of the passenger in the box Line(s), or select the

passenger from the list. To activate the options for the selected passenger, either click on the button or

use the keyboard combination of Alt + the underlined letter in the button. For example, to access Check-

In, select Alt + H.


At the top of the display, the Passenger List window has the following options:

Button Function and Shortcut

Check-In Alt + H

Passenger Details Alt + P

Name Not on List Alt + M

Group CheckIn Alt + G

Bag Tags Alt + T

Board Pass Alt + B

Off Load Alt + F

Freq Flyer Alt + Q

Chg Seat Alt + S

Travel Docs Alt + D

At the bottom of the display, the buttons are:

Button Function and Shortcut

Reservations Alt + R

Add/Rm Edits Alt + A

VCR Alt + V

New List Alt + L

Print- Alt + - (hyphen)

Cancel Alt + C


The column headers of the Passenger List are:

Column Header Definition

Nbr Number assigned to the passenger on the list

Last Name Passenger’s last name

A ‡ in front of the last name indicates a Thru (through) passenger.

First Name Passenger’s first name

Grp Group code assigned to each group check-in

To Destination city

C Booking / Inventory Class

Seat Seat number assigned

BI Boarding pass indicator

• * means Boarding pass has been issued

• – (hyphen) means BP has been issued and passenger has

boarded

Bgs Number of bags checked-in – NB means No Bag

Edits Any applicable edits for the passenger – The gender edit will always be the first edit in this column.

PT Passenger type

• F means Full fare

• S means Standby

• P means Positive Space passenger

• E means Employee or Non Revenue passenger

Sq Sequence number of check-in (used by some carriers to identify who checked-in first, in the event of involuntary bumping of passengers, etc.)


The column headers coincide with the options you can sort the passenger list display by:

Above the columns is the indicator for passenger counts.

The count is the total number of passengers for the type of passenger list you have selected to display.

The types of list are:

In the above examples, the first display shows the count for All passengers, and the second display shows

the count for passengers with seats or boarding pass but not onboard (BX List).

If you have selected a list type for which there is no passenger, the system returns an error


Check-In from Passenger List

1. Select line numbers from the displayed passenger list.

2. Select Check-In or Alt + H

3. Press ENTER.

Type the baggage information, and gender (if applicable) and press ENTER.

4. Example response:

Note The ability to perform check-in from the passenger list requires activation. Contact Customer

Care for more information.


Check In Infant with Electronic Ticket

Use these steps to check-in an electronically ticketed infant passenger.

• SabreSonic Check-In uses the I/ name field and SSR INFT at flight initialization to link the

infant to the adult.

• When the flight initializes, the following occurs:

o The infant information is located in the adult passenger item.

o The infant name, age, and ticket number are present and linked to the adult.

o The INF edit is automatically set on the adult passenger item.

• At check-in, both the adult and infant VCR coupons are updated to CKIN.

• A separate boarding pass will be issued for the infant for international flights.

Your airline can activate issuing a separate boarding pass for domestic flights. Contact Customer

Care for assistance.

1. Display adult associated with the infant on the Passenger List.

You can see the IFET infant electronic ticket edit in the display.


2. If applicable, add Travel Doc information for the adult and the infant.

3. Perform check-in for the adult.


4. Select Passenger Details button (covered in the next section).

Here you can see that the status for the adult and infant VCR has been changed to CKIN.

Note If you check in the adult without the INF edit, and then try to add the edit later, you will see a

response to re-check the adult.

Add Infant Edit at Check-In

There may be times the infant is not in the reservation and you need to add the infant at check-in time.

1. Display the passenger by name

2. Select Add/Rm Edits and select INFANT

3. Check-in the passenger.


Soft Block Seats next to Adult with Infant

Your carrier may request activation of the functionality to “soft block” the seat next to an infant.

On aircraft that offer more than one cabin, it is possible to have a visual indicator of where a passenger is

seated with an Infant along with the adjacent seat blocked. The seat next to the infant shows as “locked”,

but the airport can use the seat if necessary.

Example:

Passenger checks-in at the airport with an infant.

Seat 8A shows “Used” and seat 8B shows as “locked”. The equipment is a two-cabin aircraft,

with cabins J and Y.

Note If the passenger holds a PRS (Pre-Reserved Seat) on the flight, the seat with Infant will also

show as above with the pacifier icon, but with a lighter color, with the adjacent seat as “locked”.


Passenger Details or Enhanced Passenger Processing

You can access the Passenger Details page when you select the button Passenger Details from the

Passenger List display.

Use this option to add specific customer information, comments, and passenger edits.

1. Input Line Number desired

2. Select Passenger Details or Alt + P

3. Select OK

The Passenger Detail pop-up window displays:

4. Add the passenger information you wish in the spaces provided.

The same Passenger Details page can be accessed by gate agents, using a handheld scanner and

scanning a boarding pass. This Enhanced Passenger Processing takes you to the Passenger Details page

directly where you can make any necessary changes for the passenger such as add a Frequent Traveler

Number, a Primary Contact, change seats or add a comment.


If you want to add an edit, do the following:

a. Select Add

The Add / Remove Passenger Details pop-up window displays:

b. Select the applicable edits. To add multiple edits, hold the CTRL key and select each one

using your mouse or space bar.

c. Select OK.

The Update Passenger Detail Display pop-up window displays. :


d. Select OK again.

The Passenger List redisplays with the edit applied.

Name Not on List

A passenger walks up to the counter and you cannot find the reservation in the system.

Use the option Name Not on List to create a reservation and check-in the passenger.

1. Single click on Name Not on List or use the keyboard combination Alt + N.

2. The Passenger Check-In pop-up window displays:

Two options are displayed:

• Create Record and Check-In- defaults to this option OR

• Passenger Record Exists

1. Select first option and then select OK


The Create Record and Check-in pop-up window displays as shown below:

1. The first line is auto-populated from the Check-In window

2. Type Last Name

3. Type First Name

4. Select Option: Status Code (previously discussed in detail in New Reservations Module)

5. Received from: Input name of passenger

6. Input Phone Number

7. Select OK


8. The system displays a pop up called Secure Flight – Document Details – You add the Gender and

Date of Birth information of the passenger and select OK.

Note If the flight qualifies for Secure Flight, the next window for Secure Flight Document Details will

pop up. Secure Flight gathers information such as Name, Gender and Date of Birth of a passenger

and transmits the information to the Transportation Security Administration or TSA.


9. The Sabre system responses by booking the passenger and displaying the Check-in by Name

window:

Continue with the check-in as was presented in the Check-In by Name section of this document.

If you use Gender Check-In

Add the mandatory gender edit.

1. Select Add Edits and enter the gender information. The system acknowledges the edit

2. If the passenger is also traveling with an infant, you need to add the Infant in a new transaction.

Select the button Infant and type in the information about the baby’s name and date of birth

3. The system acknowledges the infant


4. Select OK back on the check-in window

5. The last step is to add the gender information in the Gender Counts window

6. The check-in is successful


Meal List a Non Revenue Employee Passenger for the Flight

To meal list an employee or non revenue passenger for the flight, the steps are the same as in the section

“Name not on list”, with the difference that you must select the status MM from the drop down menu.


Fill in the information for Gender and Date of Birth and select OK.

The system takes you to the check-in window. Place the passenger to the standby list.

The passenger is put on the priority list:



Passenger Record Exists

If the passenger has a booking on another flight and you select the option Passenger Record Exists, you

will see the window below.

If you select the box Direct to Standby, the revenue standby passenger will not automatically get a seat

when placed on the PALL list, even though seats may be available.


Group Check-In

A group is more than one passenger booked in the same reservation. The group code assigned to a group

is always two letters, followed by the number of passengers – example: AB3 means group code AB with

3 passengers.

1. Display the passenger by name and take note of the group code.

2. If all travelers are present and want to check-in at the same time, display the group by using the

group code.

o 2a. The passenger list will display the group and the travelers’ names.

o 2b. Select the names and select check-in.


o 2c. Finish the check-in transaction with bag (and gender information if applicable).

Note When checking in bags for a group, remember that in the event of positive bag match, each

passenger in a group must have a bag edit.

Note At the moment we are recommending not to use the button Group Check-in.

3. If the group members check-in separately at different times and at different check-in counters,

display the passenger by name and check-in by line number.


Bag Tags

Usually, you indicate the number of bag and baggage weight at the time of check-in and the system issues

automatically the bag tag(s).

However, there may be instances when a passenger approaches the check-in counter after the initial

check-in and requests that you add a bag – maybe security did not allow a bag to go as onboard baggage

and it now needs to be checked-in.

Use the function Bag Tags when you need to work only with bags. There are many options under Bag

Tags.

1. Display the passenger

Note You may select one passenger at a time when working with Bag Tags.

2. Select the passenger by line number

3. Select Bag Tags (or Alt + T)

The Bag Tags window displays:


All options under Bag Tags are fully explained in the Bag Tags (Shift + F7) section of this training

document.


Board Pass - Reprint Individual Boarding Pass

Use this function from the Passenger List window to reprint a boarding pass.

When you select Board Pass (Alt + B), the system issues a new boarding pass with the original seat

number and the following pop-up window displays - example:

Board Pass – Reprint Multiple Boarding Passes for Unhonored Seats

Use the Board Pass function to reprint the boarding passes for unaccommodated passengers on the

Unhonored Seats list.

There are two passenger lists you can display:

• Unhonored Seats List - A list of passengers whose seat assignment(s) are different or were

displaced due to a change of aircraft equipment on their scheduled flight

• Unhonored Seats History - Contains the passenger’s original and new seat numbers

In order to reprint ALL boarding passes at once for affected passengers you must display the Unhonored

Seats History.

Follow the steps below to reprint boarding passes for all passengers appearing on this list.


1. Display the Unhonored Seats History from the Display Passenger Lists (Shift + F2) function:

The Unhonored Seats History list displays similar to the following:

G*L0/USH«

AS 2239 25APR SEA 400P CNA US LIST Y10

1 PRERESERVE A AB10 Y PDX 4A* *WAS 7A

2 PRERESERVE B AB10 Y PDX 2A- *WAS 7B

3 BOARDINGPA C AB10 Y PDX 2B- *WAS 5A*

4 BOARDINGPA D AB10 Y PDX 4B* *WAS 15B*

UNACCOMMODATED

5 BOARDINGPA A AB10 Y PDX 5D* *WAS 5D*

6 BOARDINGPA B AB10 Y PDX 5E* *WAS 5E*

• The last column indicates the seat assigned before a change of equipment – example 7A –

this could indicate a pre-reserved seat, with no boarding pass issued.

• The asterisk next to the seat number – example 5D* - means a boarding pass was issued for

that seat.

• The column after the destination (in this example the destination is PDX) indicates the new

seat assigned after a change of equipment.

o An asterisk next to the seat – example 5D* - indicates a boarding pass has been

issued but the passenger has not boarded the aircraft yet

o A dash or hyphen next to the seat – example 2A- indicates a boarding pass has been

issued and the passenger has boarded the aircraft


2. Select Board Pass.

The following pop-up displays:

3. Select one of the following:

• All Passengers in List

• Selected Passengers from List

Guidelines:

• There is no limit to the number of boarding passes you can print using this function.

• Only boarding passes for the current flight in process will be issued. Downline boarding

passes will not be issued.

Note Ensure your boarding pass printer is fully loaded before you reprint many boarding passes at the

same time.


Off Load

Use this function to offload confirmed or standby passengers. Several options are offered under Offload.

1. Display the passenger list

2. Select the line number of the passenger(s) being offloaded

3. Select Offload either with a single click or using the keyboard combination Alt + F.

4. The Offload pop up displays and the selected line number will auto-populate:

5. Select the option that applies:

• Remove Passenger from Priority List

• Offload and Return all Seats Downline

• Retain Seats Override – offload or Remove from Priority List Only

• Checked Bag(s) Still Onboard aircraft

6. When you select OK, the passenger will be offloaded and the updated Passenger List redisplays.


Freq Flyer

Use the Freq Flyer function to add or search for a frequent flyer number.


2. Select the line number of the passenger(s)

3. Select Freq Flyer either with a single click or using the keyboard combination Alt + Q.

The Frequent Flyer Number pop up display:

Add a Frequent Flyer number to the passenger. Input the carrier code only if the number is with another

carrier that has a Frequent Flyer joint program with yours.


Chg Seat (Change Seat within Cabin)

Use the Chg Seat function to change a passenger’s seat within the same cabin.



3. Select Chg Seat either with a single click or using the keyboard combination Alt + S.

Before you begin, make sure the seat map is displayed in the Trip Summary Area.

4. Select a seat available on the seat map, in the same class of service


5. Input the current seat and the desired new seat.

6. Select OK.

7. The graphical seat map will update automatically to show the new seat as assigned and the

current seat as available.

Note The current seat cannot be a Pre-Reserved seat. It must be the physical seat assigned to the

passenger at the airport.

Example system response with an updated graphical seat map:

Travel Docs (DOCS / DOCA / DOCO / DOCV)

Use this function to add the travel document information for a passenger during check-in.



3. Select Travel Docs either with a single click or using the keyboard combination Alt + D.


4. The Travel Documents window displays- type in the passport information and Residence address

if necessary:

The travel document information you enter here is sent in the Customs List or APIS message, when

required, at Post Departure Control (PDC).

There are four main areas to this window you can check or uncheck:

• Add Main (Passport) – Adds DOCS SSR to the PNR. You can also display a passenger list with

the DOCS display edit code. You can add passport information to one passenger at a time.

• Add/ Modify Address – Adds DOCA SSR and enables DOCA passenger list display code. If

several passengers share the same residence or address, you can add that information to all

passengers in one transaction.

• Add/Modify Document – Adds DOCO SSR to the PNR and enables DOCO as a passenger list

display code. The types of Other Documents are

o Visa

o Redress Number and Known Traveler number are only applicable for certain

individuals under Secure Flight on flights within the U.S. or entering the U.S.


To add travel document information:

1. Check the applicable area or areas of the travel document window. As you check the section, the

items you need to complete for that section become active.

2. To add infant information, select Infant.

3. To add contact information, select Psgr Contact

4. Select OK when complete.

The travel document passenger edits is added to the passenger name on the passenger list:

The SSR field of the PNR is updated:

You can display the passenger list for these specific passengers by selecting the edits DOCS or DOCA.


DOCA/DOCR – Address and Residence Information

You can add DOCA and DOCR to passengers booked in one PNR and having the same information with

one entry.

Note You can make the Residence / Destination information mandatory. Contact Customer Care for

activation. If you activate this option, the system will check this information when you perform the

Verify Documents (edit DOCV or DCVI) transaction.



3. Select Add/Rm Edits

4. Add edit DOCA.

5. Fill out the information once for address and residence


6. Upon selecting OK, the edit is applied to all passengers in the PNR

DOCV / DCVI – Validate Travel Documents

There are times when you need to manually validate or verify the travel documents, comparing the

physical document with the information that has been entered in the computer.

Validating the travel documents results in the edit DOCV (for adults) and DCVI (for infants).

Note Your carrier has the option to activate the edit DOCV and make it mandatory for all check-in

transactions on an international flight. For activation, contact Customer Care.

During check-in:

1. SabreSonic Check-In determines if APIS documentation is required based on itinerary.

2. When APIS documentation is required, SabreSonic Check-In determines if the DOCx data exists.

3. If your carrier requires Documents Verified (DOCV) and the edit is not present, SabreSonic

Check-In returns an error message notifying of the DOCV requirement: “Document Verification

Required for Check In”


4. Go back to Travel Docs and add Passport information.

5. Once DOCV is present, the check-in process automatically continues.

To set the DOCV / DCVI edit:

1. Select the passenger from the Check-In (Shift+F1) or Passenger List (Shift+F2).

2. Select Add Edits

3. Select DOCV or DCVI edits as applicable

4. Select OK.


Reservation

With the Reservation function, you can access a passenger’s reservation quickly.



3. Select Travel Docs either with a single click or using the keyboard combination Alt + R.

When you select Reservation from the Passenger List window (Alt + R), the PNR displays in a window:


Add / Remove Edits

Use this function to add or remove passenger edits (Alt + A).

This is the same function that has already been discussed in the Check-in (Shift + F1) label.

1. When you select Add/Rm Edits, the following window displays:

2. Select the Edits

3. Ensure you have the correct action – either Add or Remove

4. Select OK..


VCR

Use this function to display a passenger VCR from the passenger list.



3. Select VCR either with a single click or using the keyboard combination Alt + V.

When you select VCR (Alt + V), a window with a partial VCR displays:


Select VCR from Psgr List

When more than one VCR is present, the Select VCR from Passenger from List pop-up window will

appear on screen. In addition, the Sabre response appears as shown here:

GB-4Y13AUGHNL-IRELAND1/2@F/N-ISLANDS/1@F/N

MULTIPLE VCRS FOUND THIS FLIGHT

IRELAND/KILLARNEY

1 1732107254113 1 OK HNL/ LAX TT

2 1732107254115 1 OK HNL/ LAX TT

ISLANDS/CANARY

3 1732107254114 1 OK HNL/ LAX TT

4 1732107254116 1 OK HNL/ LAX TT

USE GV- ENTRY TO SELECT VCRS TO USE

4. Input Line Numbers or Line Number Range

5. Select OK.

The response appears:


New List

Use this function to select and view a different passenger list.

When you select this option (Alt + L), the Display Passenger Lists window re-displays so that you can

select a different list.


Passenger Details (Shift + F3)

Use the Psgr Details label to either display passenger information by seat number, by name, or by line

number from a list, or to add or remove an edit by seat number.

To access the Psgr Details, select (Shift + F3)

The Passenger Details window displays on screen:

You can select from the following options:

• View Passenger Details by Seat (default)

• View Passenger Details by Line

• View Passenger Details by Name

• Add Edit by Seat

• Remove Edit by Seat

Each of these options is explained on the following pages.


View Passenger Details by Seat

1. Select View Passenger Details by Seat (the default)

2. Input Flight Number

3. Input Date- 2-digit followed by 3-letter month

4. Input Seat number

5. Select OK

The familiar Passenger Detail for specified passenger displays on screen.

6. Select box to Add Psgr Contact, Frequent Traveler Information or Documentation to the

Passenger Detail

7. Input desired information

8. Select OK


View Passenger Details by Line

View Passenger Details by Line allows you to display passenger details by line number from a

passenger list displayed on screen.

When selected, Seat Number changes to Line Number as shown here:

1. Flight Number- auto-populates from Passenger List display

2. Date- auto-populates from Passenger List display

3. When you tab to the Line Number box, Interact displays the passenger list.

Input Line number from the list

4. <Enter>

The response is the Passenger Detail screen for the passenger you selected.


View Passenger Details by Name

View Passenger Details by Name allows you to display passenger details by passenger name.

When selected, Seat Number changes to Last Name as shown here:



3. Input Last Name of passenger.

4. <Enter>

The response is the Passenger Detail screen for the passenger you selected.


Add Edit by Seat

Add Edit by Seat allows you to edit passenger details by seat number from a passenger list displayed on

screen.



3. Input Seat Number

4. <Enter>

The Add/Remove Passenger Details pop-up window displays:


5. Select one or more types and ENTER edit codes manually separated by spaces

6. <Enter>

The response displays on screen:

Remove Edit by Seat

Remove Edit by Seat allows you to display passenger details by seat number from a passenger list

displayed on screen and remove the edit code.

When selected, Edit Code appears on screen as shown here:



3. Input Seat number

4. Input Edit Code to be removed

5. <Enter>

The response on screen indicates the edit code is removed, similar to Add Edit Code response.


Upgrade / Downgrade (Shift + F4)

Note Disregard this section if your airline does not have upgrade capability on your flights. Continue

to the next section on Boarding Pass (Shift+F3).

The purpose of the Up/Downgrade label is to upgrade or downgrade a passenger on a specific flight. In

addition, it will also update the booked count in the passenger counts flight display.

Process:

• If availability exists, the system rebooks the passenger in the new desired class, and issues a

boarding pass for the new seat assignment

• If the passenger holds a pre-reserved seat or a boarding pass, the system performs a seat change

and issues a new boarding pass.

1. To access the Upgrade/Downgrade window, select (Shift + F4).

When selected, the Add collect may apply for upgrade pop-up window immediately displays on

screen:

2. Select OK.


3. The Update / Downgrade pop-up window displays:

4. Fill in the information – the fields with a red * are mandatory.

5. Select OK

The upgrade entry and response display on screen, placing the passenger on the priority list for

the class desired, as shown in the following example:

At the same time, the following pop-up window displays:

If you select No, Sabre completes the upgrade.

If you select Yes, the MISC Sales Mask will be launched to complete the process to collect any

additional funds.


Boarding Pass (Shift + F5)

Overview

Use the Boarding Pass label to reissue a boarding pass for a specific flight segment.

The system will issue the boarding pass to the destination city as booked in the PNR. On multi-leg

flights, you can specify the board and off points if desired, and the system generates the boarding pass

between these cities.

When you select Boarding Pass (Shift + F5), the Change, Reissue, or Swap pop-up window displays:

This pop-up is also available from the Chg / Reissue (Shift + F2) label on the Seats Tab and is fully

covered in the Interact: SabreSonic Check-In Seats training document.

In this module we will cover the options Unseat/Seat from PALL, Reissue Boarding Pass and Gate Pass.


Unseat / Seat from PALL

This function allows you to

• Offload seats of passengers who are on the standby list (such as Non Revs) without having to

first display the standby list

• Onload and give seat assignments to passengers on the standby list without having to display

the list first.

1. Select Unseat/Seat from PALL.

2. Select OK


Onload and Accommodate

• The top of the window shows the priority list with standby passengers

• To Onload and Accommodate passengers from the priority list, select the line numbers (from

the list) and assign the desired seats. The fields “Line number(s)” and “Seat number(s)” are

mandatory for onloading purposes. In this example, the line numbers are 3 and 4, and the

seats are 16A and 16B

Note Even though the field “Seat Number(s) to Return” is marked with a red asterisk, it does not apply

to Onloading.

Offload

• The top of the window shows the priority list with standby passengers

• Type in the seat numbers you are returning in the field “Seat Number(s) to Return”, which

is marked with the red asterisk. In this example you are returning seats 16A and 16B

• Select “Checked Bags On Board” and input a reason in the box next to it, if you wish to

keep the bags of the offloaded passengers on board the flight.

Note If you do not select the “Checked bags on board” option, the system assumes bags are being

removed and adds a BT/NOTON to the end of the entry, indicating bags have been removed.


The above screen response shows that the passengers have been removed and the B text field has been

updated.

Reissue Boarding Pass

The Reissue Boarding Pass option permits reprinting of a boarding pass for a specific passenger.

1. Enter the exact Origin and Destination in the Change, Reissue, Swap pop-up window if the

passenger itinerary includes more than one segment. This will ensure the passenger has all of the

boarding passes required to reach the final destination


2. Select Option: Reissue Boarding Pass

3. Select OK

The Reissue Boarding Pass pop-up window displays:

4. Select the applicable option:

Specific Seat Number (default)

Passenger Last Name


Line Number(s) of List Display

5. Select OK

Example system response:

The reissue process is recorded in Airport Flight and Passenger history, but not in the passenger’s

PNR history.


Gate Pass

There may be times when a non-traveling person needs to accompany a passenger to the gate, for example

a parent accompanying a minor, or a person accompanying a VIP or a disabled passenger.

Note You must have the code GATE added to your PRC table in order to use Gate Pass in Interact.

Follow these steps to issue a Gate Pass.

1. Dedicate the Gate Pass pseudo flight (the city code for a pseudo flight is often GTP or similar

code)

2. Access the Gate Pass pop up, either through Boarding Pass (Shift F5) and select the option Gate

Pass

OR use the shortcut CTRL+ALT+G


3. Fill in the passenger’s last and first name.

4. De-select the box Pos Space Time Limit , then select it a second time.

5. When you activate the box Pos Space Time Limit a second time, the boxes on the right hand side

will become active – with the priority code GATE and the Preferred Class pre-populating the

boxes.


6. Once you select OK, the Secure Flight window displays- fill in the necessary information on the

passenger’s gender and Date of Birth, then Enter.


7. The information is sent to the DHS (Department of Homeland Security)

8. Upon successful clearance from the DHS, the system issues a Gate Pass

Note For carriers requiring Gender check-in, the Gate Pass passenger will have the gender edit type U.


Standby (Shift + F6)

Use the Standby (Shift + F6) label for all activities related to Standby, such as

• Place a full revenue passenger on the standby list of another flight – this functionality is also

known as Alternate Space a passenger.

• Place an employee traveler on the standby list of your flight

You can access the Standby label from F3 – Boarding, but also from F2 – Check-In.

Overview

One of the benefits SabreSonic Check-In presents you is the Alternate Space functionality.

Alternate Space indicates revenue passengers who are standing by for an earlier flight, or have missed

their original flight and are standing by for the next flight on the same day. Once you have

accommodated the passengers standing by for an earlier flight, the system automatically utilizes and

updates the original PNR at End Transaction time.

Use the option Place on Standby from the label Standby for any Alternate Space activity.

1. To begin, select Standby (Shift + F6).

The Standby window displays:

You can select from the following options:


• Place on Standby List

• Display Complete Standby List

• Display Complete Standby List (with History)

• Display Unaccommodated Standby List

Each option will be discussed on the following pages.

Place On Standby

Access the Standby label with Shift + F6.

The first option is Place on Standby List.

The airline code, the flight number, and the date of departure auto populate to the flight that you have

dedicated your set to.

When necessary, edit the flight number to the one you are working on.

Alternate Space

Alternate Space – Standby for a later flight

Scenario: the passenger has missed the original flight he was booked on and is asking to be put on

standby for the next available flight of the day, going to the same destination.

Note The illustrations below are for example purposes only.


Follow these steps to put the passenger on the standby list for the later flight.

1. Check that the later flight has seats available.

2. Display passengers’ PNR – the segment that was originally booked is gone since the flight has

departed. Book a segment on the later flight, using the segment status code SB, then end PNR.

Example of itinerary display:

3. Place the passenger on the standby list of the later flight.


4. Fill out the Place on Standby window with class of service, passenger name, number in party, and

priority code. Add baggage information as necessary.

5. Once you select OK, the system will check the passenger in on the priority list of the later flight

and issue a boarding pass with Standby status to allow the passenger to proceed through security

and to the boarding gate.


Note Should your airline request a fee for the change to later flight you can do so here.

Alternate Space - Standby for an earlier flight

Scenario: the passenger wishes to standby for an earlier flight than the one he has originally booked.

Follow these steps to put the passenger on the standby list for the earlier flight.

1. Check that the earlier flight has seats available and is still in open status for check-in.

2. Place the passenger on the standby list of the earlier flight.


3. Fill in the necessary information in the Place on Standby window – class of service, flight, name,

number in party, priority code, and any baggage details. The most important part in this window

is to enter the Original Flight number, i.e. the one the passenger is confirmed on.

4. Upon selecting OK, the system will display the passenger list of the original flight.


5. Select the passenger from the list and select Check-in.

6. The system puts the passenger on the priority list of the earlier flight.

7. At the same time, the system has added the new flight segment into the PNR with the status code

DS. After the flight has gone through Post Departure Control – PDC – the DS segment will drop

out of the PNR if the passenger does not get accommodated on the earlier flight, and the

reservation is intact. If the passenger did make the earlier flight, the DS segment will change into

the status SB, and the system will cancel the original HK segment in the PNR.


Note It is also possible to check-in a passenger for an earlier flight by using the Check-In mask

<Shift + F1> under the Check-In F2 tab. See the module Check-in for more details for this method.

How ESV (Enhanced Synchronization of VCRs) works with a DS segment

When the system adds the DS segment to the PNR, it will cause the PNR to go out of sync and you would

usually need to do an exchange to put the PNR back into sync.

If your airline uses ESV, you have two options to work with.

• Option 1 – Use the edit code IR (Irregular Operations)

o If the DS segment is not in the ESV table as an exception rule, when the passenger’s

original flight passenger list is displayed with that passenger’s name, you need to add

the IR edit code to the passenger. Select the reason for the IR code and add it to the

IR window. The IR edit will cause the system to ignore the PNR going out of sync

and will allow you to check-in the passenger to the priority list of the earlier flight.



• Option 2- Add the DS segment to the ESV table as an exception

o If the DS segment is in the ESV table as an exception rule, then the system will

automatically bypass the need for the IR edit code and check the passenger into the

priority list of the earlier flight, and leave the VCR in sync.

Note For more information on ESV please see the module SabreSonic Check-In tables and SabreSonic

Check-In Enhanced Synchronized VCR.

DS segment – No ESV

Without the possibility of an IR edit and the ESV exception table, the addition of the DS segment

to a PNR will necessitate an exchange before you can proceed with checking the passenger in to

the priority list of the earlier flight.

Placing Employee Travelers on the Standby List

When placing a revenue passenger or employee traveler, you must know the corresponding Priority code

and add it to the Standby – Place on Standby List window.

Use these steps to place an employee traveler on the Standby List

The traveler does NOT have a reservation yet.

1. Flight – auto populates from Select Flight pop-up window

2. Date – auto-populates

3. Select OK

The Place on Standby List pop-up window displays:

4. Input the following information:


• Class – input desired class of service in cabin

• From – auto populates

• To – input three-letter destination code

• Last Name

• Number of Passengers

• Priority Code

• Seniority Date – if applicable

• Number of Bags

5. Select OK.

The next window asks for the gender information of the passenger:

Note This window only appears if you work with gender check-in.

6. If the standby passenger does not have a reservation yet, the system will return the pop-up


7. Create the record, and select the option MM for a non-revenue passenger

8. You are back on the Check-in mask- select Standby/Staff, activate the option Direct to Standby,

type in the priority code and select OK

9. You will need to add gender information upon OK, and the passenger is put on the Standby list


The employee traveler has a reservation

1. Display the passenger by name

2. Select the line number, and select Standby

3. Place on Standby

4. You will walk through the same pop- up windows except you do not need to create a new record

in order to check-in.


Display Complete Standby List (Priority List)

To display the complete standby list, complete the following steps:

1. Select Standby (Shift + F6).

The Standby pop-up window appears:

2. Select Display Complete Standby List

3. Select OK

The Priority List window displays:


The Priority List contains the list of standby, oversales, upgraded passengers, and any passenger

standing by for a jumpseat. The Priority codes and the order of display are determined by your airline

and will vary between airlines according to the following criteria:

Date

Time of check-in

Priority Classification Code

Seniority

The line numbers down the left side of the priority list display always remain in sequential order.

Each time the list is displayed, the numbers are updated based on names added or removed from the list.

You can access the Priority List from two locations on the Check-In functions:

• Psgr Lists (Shift + F2), then select List Type: Priority List (PALL)

• Standby (Shift + F6), then select Display Complete Standby List

There are four functions within the Priority List window:

• Accommodate

• Return by Line

• Transfer

• Return by Seat

These functions are explained on the following pages.


Countdown Clock

At the top right corner of the Priority List pop up window, a clock will indicate the countdown to the

estimated time of departure (ETD):

At ten minutes before ETD, the clock turns yellow and the time starts flashing:

At ETD time, the numbers turn to red and the time shows in negative amounts, indicating the number of

minutes and seconds that are past ETD: - in this example it is 4 minutes and 50 seconds

past ETD.

Accommodate from the Priority List

To accommodate passengers on the Priority List:

1. Select Accommodate (the default)

2. Enter desired line numbers separated by commas, OR you can select All Passengers

3. Indicate Seat numbers if desired, or leave blank for the system to automatically assign seats

Note A jumpseat is either 1W (for cockpit) or 1X (for cabin). Cockpit (W) and cabin jumpseats (X)

show as boarded automatically when they are checked-in.

Your airline may wish to activate a functionality that inhibits the automatic ON of such seats. Once

the functionality has been activated, cockpit or jumpseat passengers will need to be onloaded as any

regular passenger. Board a jumseat passenger by specific seat number, using either seta 1W or 1X.

If a jumpseat rider subsequently deplanes, the jumpseat may be XON’d.

4. Select OK

Example response using line numbers and a seat:


The host response displays in a screen, and also in the background. Additionally, the system displays the

rest of the priority list.

Example response if you select All Passengers:

The host response is in its own window. It repeats itself in the background. In addition, the

system tells you ALL PASSENGERS ACCOMMODATED as a confirmation


Return by Line from the Priority List

Use the Return by Line option to return a passenger’s seat by selecting the Line Number from the

Priority List.

1. Select Return by Line

2. Select OK

The Offload pop-up window displays:

3. Indicate the Line Number or Numbers

4. Select Remove Passenger from Priority List

5. Select OK


Example response with selected option “Remove Passenger from Priority List”:

Transfer the Priority List

Use the Priority List: Transfer option to transfer passengers to other flights.

1. Select Transfer

2. Select OK.

3. The Standby Options: Transfer window displays:


Fill in the necessary information to transfer the passenger.

Return by Seat from the Priority List

Use the Priority List: Return by Seat option to return the seat and/or offload the passenger from the

priority list.

1. Select Return by Seat

2. Select OK

The Offload and Return Seats by Seat Number displays on screen:


3. Provide the flight number

4. Indicate the seats to be off loaded

5. Select one of the following options:

o Remove Passenger from Priority List

o Offload and Return All Seats Downline

o Retain Seats Override – Offload or Remove from Priority List Only

o Specify Oversale Compensation

Below is an example when “Remove Passenger from Priority List” was selected:


Display Complete Standby List (with History)

1. Select Display Complete Standby List (with History)

2. The Standby List shows the history of the date and time that the passenger was originally listed,

along with the agent’s home station and sign:


Display Unaccommodated Standby List

Follow these steps to display the Unaccommodated Standby List. At PDC time, the system will send you

a warning message if there are passengers who are not accommodated from the standby list.

Note For staff standby passengers, it is important that you transfer them BEFORE before you PDC

your flight to ensure they will keep the priority criteria such as time of check-in, seniority, etc.

1. Select Display Unaccommodated Standby List

The response is the priority list with passengers who have not been accommodated.

2. From here you can accommodate the passengers, or transfer them to another flight.


Bag Tags (Shift + F7)

Overview

Use the Bag Tags label to:

• Print Existing Bag Tags (option to be turned ON if desired)

• Add manual or On Demand Bag Tag (ODBT) bag tag number(s)

• Change manually added bag tag(s)

• Add the NO BAG edit to the passenger item

When complete, the system shows the following:

• The PNR is updated automatically with the bag tag information

• The number of bags checked or NB displays in the Passenger Item

Two Types of Bag Tags and their corresponding characteristics:

On demand Bag Tags (ODBT)

• ODBT are printed and given sequential numbers by Sabre system

• They contain specific passenger information including

– Routing

– Tag Number

– Optional information such as Pet, Voluntary Separation, Damaged Bag

– Sine of the Issuing Agent

Manual Bag Tags

• May be either pre-printed or generic tags – you must manually write the routing of the bag on

the tags

• Once you add a manual bag tag, the system creates the applicable passenger edit, indicating

the tag number associated with the specific passenger


Access Bag Tag Functions

To access the Bag Tag functions, select Shift + F7.

The Bag Tags window displays:

You have nine options to select from:

• Print Existing Bag Tags

• Issue Automated Bag Tags

• Add Manual Bag Tags

• Change Manual Bag Tags

• Remove Bag Tags

• Add Crew Bag Tag(s)

• Add Rush Bag Tag(s)

• Remove Crew Bag Tag(s)


• Remove Rush Bag Tag(s)

• Short Check Bag

Each of these options is explained on the following pages.

Print Existing Bag Tags

Print Existing Bag Tags is an option viewable only if your airline selects to have it activated.

To have the option turned on, please contact Customer Care.

Note To use this option you must have the EPR keyword ACSRBT

Use the option Print Existing Bag Tags for the purpose of printing one or more bag tags which a

passenger may have received through check-in on the web or other devices.

There are two ways to print the existing bag tags.

• With the button Bag Tag


• Or from the Passenger’s List, select Passenger Details, then Bag Tags:


The Bag Tag window displays, with the passenger’s name pre-populated:

Select OK.

The system acknowledges successful printing of the bag, with the tag number:

Note You can print existing bag tags for one passenger at a time only.

Print Existing Bag Tags for Passengers with KS Edit

Your airline may wish to restrict the re-printing of existing bag tags only to those passengers who

checked in via Kiosk and displaying the edit KS. Once activated, only passengers with KS edit will be

able to re-print the bag tags. For others, the option Print will not display. Please contact Customer Care

to have this option activated.


Issue Automated Bag Tags

1. Select Issue Automated Bag Tags (the default)

2. Flight number auto-populates

3. Date- auto-populates

4. Input Last Name OR Leave Blank for Last List display

5. Indicate Number of Passengers.

6. Select OK

7. The On Demand Bag Tag Input window displays:


8. Input Bag Count: If no bags, input 0

9. Input Weight, if applicable

10. Select Bag Type: If applicable

11. Select OK

The passenger list displays along with the Passenger Line Number window:

12. Input Line Number- of passenger

13. Select OK


Example system response:

Add Manual Bag Tags

1. Select Option: Add Manual Bag Tag(s)

2. Flight number auto-populates

3. Date- auto-populates

4. Input Last Name OR Leave Blank for Last List display

5. Select OK

The Sabre system response is explained on the following page.


A list of all passengers with the last name indicated displays (or all passengers if no last name

provided). Also the Select Passenger pop-up window displays:

6. Input Line Number

7. Select OK

The response is below:

8. Bag Tag Number- Manually add Passenger’s bag tag number(s) or NB for No Bags

9. To – Add bag destination within passenger’s line of flight.

10. Bag Weight- Manually input bag weight in LBS (Pounds)

11. Bag Type- if you select this option, you will get the list of Special Bag Tag Types


12. If applicable, select Other Airline Code- Input 2-letter code

13. Select OK

Example response below:

Entry Explanation

G1/ Sabre command to display Item 2

/BT Slash separator and Bag Tag

/123456 Slash separator, Bag Tag Number

AR 1288 EZE 04DEC09 Airline, Flt number, Departure City, Date

FORSYTH DEBOR Y SCL 1 Last Name, first 5 letters from First Name, Class Of Service, Destination, Number of Bags Checked

0KG ADDED TAGS AR SCL

123456

Bag Weight, Confirm Bag Tag(s) added, Airline Code, Destination, Manual Tag Number

Note You can update a maximum of 3 downline flights. Should the addition of the manual bag mean

excess baggage, the prompt “Total Bags Checked Exceed Free Allowance” will display, followed by

the miscellaneous mask for excess baggage fee.


Add Rush Bag Tag(s)

Use the Add Rush Bag Tag option to print tags for bags that have been separated from the passenger and

are now being forwarded. There is no associated PNR.

1. Select Add Rush Bag Tags.

2. If not already pre-populated, add flight information.

Note You have a maximum of four itinerary segments available.

3. Add the last name of passenger whose bags you are forwarding.

4. Add the number of bags.

5. Press OK. Example response:


Add Crew Bag Tag(s)

Use this option to add bag tags for working crew members with no PNR. The bag tag prints with the

word CREW.

1. Select Add Crew Bag Tag option.

2. If not already pre-populated, add flight information.

Note You have a maximum of four itinerary segments available.

3. Add the last name of crew member.

4. Add the number of bags.

5. Press OK. Example response:


Short Check Bag

Use this option if the passenger wishes the bag to be short-checked.

1. Select the option Short Check Bag

2. Upon selecting OK, you see the next pop-up, where you can add the bag count, weight and if

necessary, the bag tag type.

If you have similar names, the system displays the similar name list


3. Upon selecting the passenger, the system confirms the segment you are short-checking the bag to

4. Once you select OK, you have the system response


Remove Crew Bag Tag(s)

Use this option to remove a previously added Crew Bag Tag.

1. Select Remove Crew Bag Tags.

2. The following pop-up window displays:

3. Type the Offpoint and the Bag Tag Number.

4. Select OK. Example response.


Change Manual Bag Tags

1. Select Option: Change Manual Bag Tag(s)

2. Flight – auto-populates

3. Date – auto-populates

4. Input Last Name: OR Leave Blank for Last List Display and select from the list

5. Select OK

If there is more than one passenger with the same name or similar name, a passenger list displays

along with a pop-up window to choose which passenger line number the agent is going to change.

There are two responses that appear on screen.

The top response is as follows:


Explanation:

Entry Explanation

G2 Sabre command to display Item 2

1 APPLE MARY PASSENGER ITEM Line Number, Last Name, 6 letters of First Name, Passenger Item

1 TZ4967 W 28FEB MDWDFW F

1

Airline and Flt Number, Inventory Code, Date DDMMM, City Pair, Passenger Type, 1 Bag Checked Pounds

BT- TZ DFW 622198 Bag Tag, Airline, Destination, Tag Number

BT- 18 lb BagTag- Weight 25 lb

The second response is the Bag Tags Change pop-up window:

1. Input Current Bag Tag number

2. Tab then input New Bag Tag number

3. Select Other Airline Code (if applicable)

4. Select OK

Example response:


5. Select the passenger from the list and OK.

Example response:

Explanation:

• The passenger list displays

• Bag Tag number are cancelled

• New Bag Tag Numbers are added to Passenger Item

• PNR is updated


Remove Rush Bag Tag(s)

Use this option to remove a previously added Rush Bag Tag.

1. Select Remove Rush Bag Tags.

The following pop-up window displays:

2. Type the Offpoint and the Bag Tag Number.

3. Select OK. Example response:


Remove Bag Tags

Use the Remove Bag Tag(s) option to return a previously issued ODBT (automated bag tag) which was

issued in error, OR when the passenger is no longer traveling on the flight.

1. Select Option: Remove Bag Tag(s)

2. Flight: auto-populates

3. Date: auto-populates

4. The last name is mandatory and auto populates if you have selected the name from the passenger

list display

5. Select OK.

Note If there are multiple passengers with the same last name, a window displays so that you can

select the correct passenger. Example:


Type in the line number and select OK.

6. The passenger bag tags and Bag Tags: Remove pop-up window displays:

You can remove all Bag Tags, or specific bag tags:


To remove all bag tags

Check the box. The pop up displays the text “ Total Weight Cleared – Remove these Bagtags”

Select OK- the next prompt will ask you for confirmation:

When you select Yes, the response shows the bag tag numbers cancelled:


To remove selective bag tags

1. Select the passenger from the passenger list display

2. Select Bag Tags

3. Select Remove Bag Tags - The automated bag tag numbers pre-populate in the pop-up window.

4. Important: only input the bag tags which must be removed

5. The checked-in bag tags automatically pre-populate in the boxes under “Remove the Bagtags”.

It is important that you only show the Bagtags that must be removed, and NOT the ones you want

to retain. In this example, if you wish to retain bag tag 096147, you must remove it from the pop

up before you select OK.

6. In the box Reduce Total Weight by, enter the weight of the bag you are removing.

7. Select OK.

The passenger details of the passenger will confirm that the bag tag you wanted to retain is indeed

retained.


Change Total Bag Weight

The Change Total Weight box needs to reflect the new total weight – subtract the weight of the removed

bags from the original total weight and input the remaining weight here.

1. Select Change Total Bag Weight. Provide Flight, Date, and passenger Last Name.

2. Select OK.


The background shows the baggage weight that was input.

The pop-up displays to let you change the bag weight:

3. Indicate the new weight.

4. Select OK.


EDIFACT (Shift + F8)

This section applies to Sabre hosted airlines that use EDIFACT Through Check-In (ETCI).

Overview – EDIFACT / EDIFACT Through Check-In (ETCI)

What is EDIFACT?

EDIFACT is the acronym for = Electronic Data Interchange For Administration, Commerce, and

Transportation

EDIFACT communications are IATA-sanctioned, specifically formatted data transmissions between

computer reservations systems. Airlines who have partnership with each other can exchange information

electronically, using EDIFACT messages.

What is EDIFACT Through Check-in?

EDIFACT Through Check-In (or ETCI) is a product that allows you to interactively initiate check-in

related functions in the Sabre system for a connecting flight on a partner airline, booked in the other

airline’s system. Agents of a partner airline can also interactively perform check-in related functions for

connecting flights on your airline, while remaining in their system.

Partner airlines can be Sabre or non Sabre carriers.

The EDIFACT functions you can use in the SabreSonic Check-In system allow you to process passengers

whose itineraries include travel on your airline and other airlines with whom you have an EDIFACT

agreement.

When to Use EDIFACT (Shift + F8) Functions

Complete all EDIFACT check-in using the normal procedures on the label Check-In (Shift + F1),

making sure the option “Check-In to Final Destination” is checked”.

When the above option is checked, the system performs check-in for your flight as well as for your

EDIFACT partner’s downline flight.

Note Use the EDIFACT (Shift + F8) function ONLY if the check in does not process for the

EDIFACT partner. The EDIFACT functions in Interact are intended to be a secondary function only.


Access EDIFACT (Shift + F8) Functions

Use the following steps to access the EDIFACT check-in functions.

Note Before using the EDIFACT functions, the passenger MUST already be checked-in to your

airline’s flight.

1. Select EDIFACT (Shift + F8) from the Check-in Functions label.

The EDIFACT window displays:

2. Select the applicable Option.

3. If not already populated, provide the requested information on YOUR flight (HOST Flight).

The flight number is mandatory.

4. Select OK.

Each of the EDIFACT options lists are explained on the following pages.


Check-In by Name

When you select Check-In by Name, Interact displays the passenger list and the following window:

1. If not already populated, provide the flight information for the HOST flight (your flight).

2. Provide the Last Name of the passenger or passengers you are checking in. You can only check-

in one surname at a time.

3. Indicate the number of passengers.

4. Provide desired seats if known. Leave blank for the other airlines system to assign the seat.

5. Select OK.

A Check-In Successful response means the EDIFACT messages have gone through.

Notes:

• Host check-in must be completed before this function is processed otherwise the following

error message displays:


Check-In by Passenger List

When you select this function, a passenger list displays in the background and the Select Passenger

From List window displays underneath.

1. Select the line number for the passengers you are checking in. Remember you can check-in only

one surname at a time with EDIFACT check-in.

2. Select OK.

3. A Check-In Successful response means the EDIFACT messages have gone through. There is

not a way to display the EDIFACT messages.


• Host check-in must be completed before this function is processed otherwise the following

error message displays:


For Carriers who opt in on the Gender Check-In project

Passengers with the STCR edit code (Stretcher) or an R gender will not be allowed to be through-checked

on their OA connection.

Following the details of successful check-in on the host flight, the following error message will display:

‡NOT ALLOWED TO CHECK-IN THE CONNECTING FLIGHT – STCR

Display Seat Map (of EDIFACT Partner)

Use the Display Seat Map option to view the seat map of your EDIFACT partner carrier.

When selected, the Display Seatmap pop-up window displays:

1. Provide the following information about the other airline (OA) flight:

• OA Carrier Code

• OA Flight Number

• Date

• Board Point (of OA flight)

• Off Point (of OA flight)

• Compartment


2. Select OK.

An example response is on the following page.

Your EDIFACT partner’s seat map displays in the main window while your flight’s seat map remains

active in the Trip Summary:

Change Seat

Use this function to change the seat assignment on your EDIFACT partner’s flight.

Note Before using this function you must know what seats are available on your partner carrier’s

flight. To view the available seats select the Display Seat Map option (previously explained) to

display the OA seat map.

1. Select Change Seat.

The lists displays with the current seats on your airline.


2. Provide the Current Host Seats (seats on your flight).

3. Provide the New OA Seat desired.

4. Select OK.

Example response:

Return Seats by Seat Number, Line Number or by Name.

Use this function to return seats or offload a passenger who has been checked-in on your EDIFACT

partner’s flight.

1. Select Return Seats.

The Return / Release Seats window displays:


Select the applicable option. Each one is explained below.

• Return By Seat Number: (the list is displayed so you know what the passenger’s host seat

number is)

Example response:

• Return by Line Number (the list is displayed so you know what the passenger’s host seat

number is)


Example response:

• Return By Passenger Name (the list is displayed so you know what the passenger’s host

seat number is)

Example response:


Reissue Boarding Pass

Use this function to reissue a boarding pass for your EDIFACT partner’s flight.

1. Select Reissue Boarding Pass.

The following window displays along with the passenger list from your flight:

2. Select the applicable option. Each one is explained below.

• Specific Host flight Seat Number

Provide the seat number as shown above and select OK.

Example response:


• Passenger Last Name

5. Provide the last name of the passenger whose boarding pass you are going to reissue.

6. Select OK.

If there are multiple passengers with that last name you will see the following window:

7. Provide the line number and select OK.


• Line Number of Host Flight List Display

i. Provide the line number from the list display above.

ii. Select OK.

Example response:


Display Passenger Details

Use this function to display the passenger details on your EDIFACT partner carrier’s flight.

1. Select Display Passenger Details.

The EDIFACT: Display Passenger Detail window displays, along with the passenger list from

your flight:

2. Type the last name of the passenger you want to display from the list above.

If there are multiple passengers with the same last name, you will see a window to indicate which

passenger to display.

Example response:


3. An ETCI checked-thru message will display in the Passenger Details page in host:


Edit Passenger Details

Use this function to edit passenger detail items on your EDIFACT partner carrier’s flight.

Allowable edits (those with a specific EDIFACT format) are:

• Blind (BLND)

• Deaf (DEAF)

• Frequent Traveler Number (FQTV)

• Infant (INF)

• Meet and Assist (MAAS)

• Pet in Cabin (PETC)

• Traveling Without Visa (TWO)

• Unaccompanied Minor (UMNR)

• Requires Aisle Chair (WCHC)

• Wheelchair Required (WCHR)

• Need Stair Assistance (WCHS)

1. Select Edit Passenger Details.

The EDIFACT: Edit Passenger Details window displays along with the passenger list from your

flight.


2. Provide the seat number for the passenger on YOUR FLIGHT.

Note: If the seat shows as OPN on the passenger list, you will have to provide the actual seat

number the passenger holds on your flight.

3. Select the applicable action:

• Add Edit

• Delete Edit

4. Select the Edit and OK.

Example response :


Mask Selection (Shift + F9)

To access the Mask Selection functions select Shift + F9.

The Masks pop-up widow displays:

There is a multitude of masks that can be accessed in Interact.

For a full explanation of each type of masks, refer to the Ticketing for Interact section and peruse through

the selection of masks that are applicable to your airline.


Customer Service Authorization – CSA (Shift +

F10)

To access the Customer Service Authorization (CSA) functions, select Shift + F10.

Customer Service Authorization (CSA) is a mask driven function that allows airline staff with duty codes

4 or 5 to issue an automated amenities voucher to inconvenienced passengers. This voucher can provide

hotel, meal/snack, and ground transportation appropriate to customers during off-schedule operations.

The Customer Service Authorization mask operates from vendor information set up previously in the

CSA Database. The database contains information such as hotel, car and ground transportation

companies and their rates, as well as rates allowed for meals. Default data exists that applies to all

stations, however, each station may make modifications to the database.

CSA Database updaters must be signed into their station as a 7, 8 or # duty code and have the CSA

authorization keyword CSADBF in their EPR.

For more information on this mask, refer to the Customer Service Authorization module.


Check-In History (Shift + F11)

Use the label Check-In History to display the history and information on passengers of a specific fight.

Note If you are looking for the History of a flight, such as equipment change, Flight status entries, etc,

please refer to the option Flight History, under F1-Flights, Flight Details (Shift + F4).

The options of display are by

• Entire detail

• Agent Sine

• Line IATA

• Passenger Name

• Seat Number

1. Select Check-In History - Shift + F11

The Passenger History window displays:

2. The Flight data and date auto-populate if you have dedicated your set to a specific flight.

3. If you have not dedicated to a flight, you must enter the flight number, date and origin of flight.

4. Select which option you wish to look at.

5. Select OK.

The selected history display appears on screen.


Entire Detail

Use the option Entire Detail to display the history for the entire flight including PNR Record Locator,

Passenger Name, Destination, Seat Number and edit codes.

1. Select Entire Detail

2. Select OK

A partial response appears on screen:

G*H/951/30APRYZF

CITY AGT DATE TIME LNIATA HISTORY ITEM

YEG /HDQ ¥H,O 30APR 1119 4F47E5 GI951/30APR

HBBJUY LEWIS KARL YRT 0 F ES

HBBJUY LEWIS EXST YRT 0 F ES Z

HBBJMA FERRIER RONNI YRT 0 F ES Z

LBTVYS DAVIS KAREN YRT 0 F ES Z INF

DOCS

LBTWZV BOWEN DENIS YRT 0 F ES Z INF

DOCS

LBTWZV BOWEN BRAD YRT 0 F ES Z INF

DOCS M

HDQ /HDQ 5H1U 30APR 1146 557984 RES AMEND:NEW-PNR

HBDKIW COOPER SAM YRT 0

HDQ /HDQ 5H1U 30APR 1228 557984 RES AMEND:PRS-UPDATED/AFAX-UPD

ATED

HBDKIW COOPER SAM YRT 0 ETI

HDQ /HDQ 5H1U 30APR 1246 557984 RES AMEND:PRS-UPDATED/AFAX-UPD

ATED

LBTVYS DAVIS KAREN YRT 0 F INF IFET DOCS¥

Note Use the Page up / Page down function to view the entire display. The system may divide the

history display into parts. If this is the case, use the “page” option to indicate which part you want to

display. History can be continued to part 2, 3, 4, etc.


Agent Sine

Use this option to display the history of all entries made by a specific agent sine for a specific flight

during the Airport period.

1. Input Flight

2. Input Date

3. Input Origin

4. Select Option: Agent Sine

5. Indicate the agent sine and home station code

6. Select OK.

The history display for the select agent displays:


Line IATA

The purpose of the Line IATA function is to view the history of all data made at a specific Line Address.

1. Input Flight

2. Input Date

3. Input Origin

4. Select Option: Line IATA

5. When selected, a new input box displays for IATA address

6. Select OK.


G*HL/951/30APRYZF/AEFF88


YZF /HDQ 5MPH 30APR 1252 AEFF88 RES AMEND:PRS-UPDATED/AFAX-UPD

ATED

HBBJMA FERRIER RONNI YRT 0 ETI

YZF /HDQ 5MPH 30APR 1326 AEFF88 G4/BT/NO BAGS

LBTVYS DAVIS KAREN YRT NB F INF IFET DOCS

ETI

YZF /HDQ 5MPH 30APR 1326 AEFF88 G-4::G*L951/30APRYZF¥XON/ON

LBTVYS DAVIS KAREN YRT 20A* NB F ET INF IFET

DOCS ETI

YZF /HDQ 5MPH 30APR 1331 AEFF88 G4/INF/JONATHAN,030509

HBBJMA FERRIER RONNI YRT 0 INF ETI


HBBJMA FERRIER RONNI YRT NB INF ETI


Note To find your Line IATA, go to Help

Select LNIATA

Passenger Name

Use the option Passenger Name to display the history of any edits, changes or cancellations of a

passenger for a specific flight during the airport period.

1. Input Flight

2. Input Date

3. Input Origin

4. Select Option: Passenger Name

5. Tab to new box to input Passenger’s Last Name


6. Select OK.


G*HN/951/30APRYZF/FERRIER


YEG /HDQ ¥H,O 30APR 1119 4F47E5 GI951/30APR

HBBJMA FERRIER RONNI YRT 0 F ES Z

YZF /HDQ 5MPH 30APR 1252 AEFF88 RES AMEND:PRS-UPDATED/AFAX-UPD

ATED

HBBJMA FERRIER RONNI YRT 0 ETI

YZF /HDQ 5MPH 30APR 1331 AEFF88 G4/INF/JONATHAN,030509

HBBJMA FERRIER RONNI YRT 0 INF ETI





YZF /HDQ 5MPH 30APR 1434 AEFF88 G2/M

HBBJMA FERRIER RONNI YRT NB M INF ETI

YZF /HDQ 5MPH 30APR 1434 AEFF88 GB-2/1::G*L951/30APRYZF¥XON/ON

HBBJMA FERRIER RONNI YRT 19A* 1 M ET INF ETI


Seat Number

Use the option Seat Number to view the history and details by specifying a seat number on the flight.

1. Input Flight

2. Input Date

3. Input Origin

4. Select Option: Seat Number

5. Tab to new box to input seat number.

6. Select OK.


G*HS/951/30APRYZF/20A


YZF /HDQ 5MPH 30APR 1326 AEFF88 G-4::G*L951/30APRYZF¥XON/ON

LBTVYS DAVIS KAREN YRT 20A* NB F ET INF IFET

DOCS ETI


Flight Details (Shift + F12)

To access Flight Details, select (Shift + F12).

The Flight / Gate Details window displays:

This pop-up and all its functions are fully covered in the SabreSonic Check-In Flights module.


APIS Quick Query - AQQ

APIS Quick Query functionality applies only if your carrier operates flights into and out of the United

States of America.

AQQ provides interactive customer and flight information to the US Department of Homeland Security

(DHS) for security screening purposes.

Upon successful certification with the DHS, your carrier can request activation of AQQ functionality.

For full details on how AQQ works, consult the module U.S. Trans-Border Security.


Watchlist Clearance

There may be times you will get a system response upon checking in which says that the check-in is not

permitted or inhibited. The reason is that behind the scenes, the system is matching the passenger’s name

to names on the Watchlist .

Please follow your airline’s internal business processes when performing watchlist clearance.

A supervisor or agent with the EPR keyword SERCLR has the authority to clear the passenger from the

watchlist.

Note Should one person in a group PNR receive the watchlist response, you cannot check-in anybody

else of the group until the watchlist clearance has been approved.

Below is a list of example system responses:

CHECK-IN INHIBITED – CONTACT AUTHORIZED PERSONNEL FOR VERIFICATION

CHECKIN NOT PERMITTED-CONTACT SUPVSR FOR VERIFICATION


THROUGH CHECK-IN FAILED ON YY


Note YY is the two-letter code of the airline

PASSENGER STATUS CONFLICT CHECKIN FAILED


• The Watchlist check is performed not only at check-in, but also at Boarding time. This

second check facilitates flagging a passenger whose name was added to the Watchlist after

the initial successful check-in.

• If a passenger is placed on the Watchlist after having received a boarding pass, you will not

be able to change the seat for that passenger.

• When any bag issuance or check-in results in the “Inhibited” response, a message is placed

on queue RSXW. The person working the queue can remove the message manually.

Follow these steps to clear a passenger from the Watchlist.


Note Your EPR must have the keyword SERCLR.

1. Highlight passenger from passenger list

2. From the menu under Tools, select Watchlist

3. The Watchlist Clearance window displays:

Selecting Yes will send a message to the TSA.


Appendix A

Passenger Edits from the Passenger List Display

This is the alphabetical list of the edit codes you may see from the Passenger List Display window.

Some codes may be specific only to your airlines. Others will not appear on the list if your airline elects

not to use them.

Code Definition

AA Passengers at Airport

AC Add Collect

APP Advance Passenger Processing

ARMD Traveling with Weapon

ATTD Personal Attendant

AVIH Animal in Hold

BERV Bereavement Travel

BP With Boarding Pass

BT Bag Tag issued

CF Change Fee

CHD Child

CM Comments

CPI Connecting Passenger Information

CS CodeShare Passengers

CSP CAPPS Selectee Passenger List

DEPA Accompanied Deportee

DEPU Unaccompanied Deportee

DG Downgraded Passengers

DHS AdHoc Vetting Request

DHS Cleared Passenger List

DHSI DHS Inhibited Passenger List

DHSE DHS Error Passenger List

DHSR DHS Restricted Passenger List


Code Definition

DHSS DHS Selectee Passenger List

DOCA Address Document

DOCO Other Travel Document

DOCS Travel Document

DOCV Validated travel Documents

ES Passenger requesting an Extra Seat – you cannot manually add this edit as it comes from the name field of the passenger when the PNR is created.

ESCT Security Escorted Passenger

ESTA ESTA On File

ESTB No ESTA Application On File

ESTC US Visa Required

ESTX Insufficient Data

ESTZ ESTA Not Applicable

EST1 ESTA Inhibited

ET Ticketless

ETI Electronic Coupon in Synch

For more details see the module Enhanced Synchronization of VCR’s on the portal

ETO Electronic Coupon Out-of-Synch

For more details see the module Enhanced Synchronization of VCR’s on the portal

F Female Gender

FF Frequent Flyer

FQTV Frequent Traveler OA

HAND Handcuffed Passenger

IB Inbound Connections

IFET Infant Electronic Ticket

INF Traveling with Infant

IR Irregular Operations

Only applies to carriers with ESV (Enhanced Synchronization of VCR’s)

M Male Gender

MEDA Medical


Code Definition

MILT Military

NR No Record

NS No Show

OB Outbound Connection

ON Onboard

OTHS Other Request

OS Oversale

OXYG Requires additional Oxygen

P Unaccommodated Priority List

PALL*H Priority List History

PC Advanced Boarding Pass

PBU Previous BPPR Used Passenger List

PF Selectee Prior to Check-In

PR Pre-Reserved Seats

PULL Pull List

PUN Unticketed

R Stretcher

RV Confirmed Revenue

RV*N Revenue Confirmed by Name

RV*S Revenue Confirmed by Seat

RWL Revert to Watchlist Passenger List

SC Security Check

SM Special Meal

SP Selectee Passenger (Profile)

SS Special Services


Code Definition

TKT Ticketed

The edit TKT can be applied to multiple passengers by selecting line numbers or seat numbers.

TT Ticketless

TWOV Traveling Without Visa

TX Through Passengers

U Unknown Gender

UG Upgraded

UMNR Unaccompanied Minor

UPID Unique Passenger ID

US Unhonored Seat

USH Unhonored Seat History

WB Web Check-In

WBBK Web Booked

WCHR Wheelchair

WSP Watchlist Selectee Passenger List

XM Inbound Misconnect

XT Cancelled Bag Tags

Upon activation at your request, you can use the XT code to display a list of passengers with canceled bag tags, including associated canceled bag tag numbers.

Z Extra Seat, Cabin Baggage