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Kingfisher School of Business and Finance
Roles are the positions that we adopt when we communicate.
Roles can be characterized:◦ In terms of the type of action we are doing◦ In terms of our relationship to our audience
Managerial Roles:◦ Leader◦ Facilitator◦ Coach◦ Liaison◦ Idea Generator◦ Mediator
Communicative roles:◦ Speaker◦ Listener◦ Reader◦ Writer
Roles can be characterized by the type of action that we do:
Roles depending on our status in an organization:◦ Executive◦ Subordinate◦ Peers/Coworkers
This is sometimes called “writing up” or “writing down” depending on one’s position on the corporate ladder.
The relationships between speaker/listener or reader/writer or the managerial role being played determine what type of communication is most appropriate.◦ Levels of formality◦ Choice of genres◦ Use of appeals
What role am I playing as communicator and as manager?
What is my relationship to my audience? Am I “writing up” or “writing down” within a
company? If I’m writing to people outside the
company, what relationship do we have?