01480 484 826 • I would drive a Pagani Huayra and to be honest if I was driving this car I don’t think it would matter where I was. nicky.pidduck@ lancasterinsurance.co.uk 01480

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MG Insurance Services Ltd was formed as the insurance division for the MG Owners Club in 1984 and specialised in providing MG insurance for their club members.

In 1989 as the popularity and demand for classic car insurance grew, the then owner, Roche Bentley, decided to arrange insurance for a wider variety of classic cars. He had a passion not only for classics, but for airborne beauties as well, which meant the MG Insurance division was reborn as Lancaster Insurance Services Ltd.

Our client base was continually increasing, providing a great opportunity to promote other insurance services and by 1996, a comprehensive suite of general insurance services were also available.

In 2000, we launched an online quotation system which allowed classic car owners to generate a quote and insure their vehicles via our website. Our product was classic but our approach was modern.

In 2013 Lancaster Insurance Services Ltd was acquired by the Markerstudy Group of Companies and we haven’t looked back since. We remain fully committed to maintaining our expertise and service excellence. Being part of Markerstudy allows us to enhance the value we offer in all areas of our business.

It has been a busy and exciting 30 years and here’s to the next 30!

W H E R E I T A L L B E G A N . . .ContentsA welcome from Richard Morley 3

Meet the Lancaster team 4 - 5

Event showcase 6

A passion for classics 7

What Lancaster can offer car clubs 8 - 9

Restoration stories 10 - 11

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Born out of a passion for classic cars, Lancaster Insurance Services Ltd is proud to be at the heart of the industry, specialising in arranging classic car insurance, in addition to a range of other general insurance products.

We live and breathe classics and this is evidenced by our sponsorship of the UK’s largest classic car event again in 2014, the Lancaster Insurance Classic Motor Show.

Using our carefully selected panel of insurers, and network of car clubs, we strive to create the best schemes, to provide our customers with the perfect policy.

This year we celebrated our 30th birthday and our desire for giving our customers the right cover is as strong as the day we started. We like to think of ourselves as a bit of a classic, and look forward to the next 30 years, nurturing relationships and building our brand to be the best it can possibly be.

The team here at Lancaster Insurance are not only classic fanatics, they are passionate about our business and we hope that our commitment shines through. We truly understand our customers’ needs and expectations.

I look forward to talking to you soon.

Richard Morley, Operations Director, Lancaster Insurance Services Limited

W H E R E I T A L L B E G A N . . . Welcome

T E A M

R I C H A R D M O R L E Y O P E R AT I O N S D I R E C T O R

Richard started his career with Adrian Flux, working in the Classic Car and Motorbike teams before moving to Direct Choice in 1997, and taking on the role of Call Centre Manager in 2006. In 2009 Richard joined Sureterm Direct as Call Centre Manager and became Head of Operations for Lancaster and Sureterm in 2012. Markerstudy acquired Lancaster and Sureterm in 2013 and Richard was promoted to Operations Director in May 2014.

What is your dream classic car? A 1984 Lotus Esprit Turbo.

What is your dream drive? I would love to drive the San Bernadino Pass.

A N D R E W E VA N S O N O P E R AT I O N S M A N A G E R

Andrew started his career in 1997 at a small family brokers, K Burton & Son, in Spalding. It was here that he really learnt his trade. Working for a small company allowed him to get involved in all aspects of the business from end to end. In March 2001, Andrew joined Sureterm Direct working primarily with classics, 4x4s, kit cars and motorhomes, being promoted to Sales and Renewals Manager in 2007. In 2012 he became Project Manager for Lancaster and Sureterm Direct and progressed to his current role of Operations Manager in 2014.

What is your dream classic car? A Mercedes-Benz Gullwings in silver.

What is your dream drive? I would drive my Mercedes through the Swiss Alps.

A N D R E W MISSELDINE C A R C L U B R E L AT I O N S H I P M A N A G E R

Andrew started working for Lancaster Insurance in 1995 in the Renewals department. For the next six years, Andrew held a number of positions with the sales and claims departments, before becoming the Valuations Officer for Lancaster and the MG Owners Club.

In 2001, he joined Sureterm Direct, progressing through the sales, renewals and customer service teams before becoming a Sales Team Manager in 2011. In 2012 Andrew became Testing Team Manager and progressed in 2014 to Car Club Manager.

What is your dream classic car? I have a soft spot for classic American muscle cars and performance Fords of the 70’s and 80’s.

What is your dream drive? I would take an Aston Martin Vanquish through the famous tunnel at Monaco, just to hear the sound of the V12 reverberating off the walls.

r ichard.morley@ lancaster insurance .co.uk

01480 220 171

andrew.evanson@ lancaster insurance .co.uk

01480 220 068

andrew.misse ld ine@lancaster insurance .co.uk

01480 220 065

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Meet the

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L I S E ALEXANDER S M I T H U N D E R W R I T I N G M A N A G E R

Lise started working as a Technical Motor Underwriter for Pearl Assurance in 1989 before moving to the Churchill Group in 2001 as a Senior Technical Underwriter where she specialised in non-standard risks.

In 2004, Lise moved to NIG in a promotion to Senior Technical Underwriter, joining Lancaster Insurance in June 2013 as the Motor Underwriting Manager, Lise currently looks after a small team of classic car expert underwriters and develops scheme propositions and insurer relationships.

What is your dream classic car? An Aston Martin DB5 convertible.

What is your dream drive? I would love to take the Aston Martin on a tour around Europe.

l i se .a lexander-smith@lancaster insurance .co.uk

01480 400 835

M A R K JA C K S O N S E N I O R C O M P L I A N C E A DV I S O R

Mark started his career in 1982 with de Maine Consultants, St Ives, working as an Insurance Clerk before moving to Alexander Stuart & Co, St Ives, in 1986 taking on the role of General Insurance Manager. In 1993 Mark joined Taylor Price, which later became Direct Choice, and took on the role of Customer Services Manager.

In 2004 Mark joined as Compliance Manager at Sureterm Direct and in 2010 continued in the compliance team as part of the Compliance Group for Capita. Markerstudy acquired Lancaster and Sureterm Direct in 2013 and Mark was appointed as a Senior Compliance Advisor.

What is your dream classic car? A Jensen Interceptor III 7.2.

What is your dream drive? To get my kicks on Route 66.

mark. jackson@ lancaster insurance .co.uk

01480 400 844

N I C K P I D D U C K S A L E S & R E N E WA L S M A N A G E R

Nick started work for Sureterm Direct in 2009 as a Sales Advisor with ten years of sales experience including roles at Lloyds TSB, General Electric and time spent as a self-employed salesman. Nick was promoted to Team Leader in 2011 after the Lancaster and Sureterm Direct brands were merged, later becoming Sales and Renewals Manager in 2013. His current responsibilities include managing and motivating the sales and renewals advisors to perform to the best of their abilities and to ensure Lancaster explore every option available to offer customers the most suitable products to meet their needs.

What is your dream classic car? My ideal car would be a 1967 Ford Mustang GT500 or ‘Eleanor’ as it is better known!

What is your dream drive? I would drive a Pagani Huayra and to be honest if I was driving this car I don’t think it would matter where I was.

nicky.p idduck@ lancaster insurance .co.uk

01480 220 067

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mark.webster@ lancaster insurance .co.uk

01480 220 064

MARK WEBSTER C U S T O M E R S E R V I C E M A N A G E R

Mark started his insurance career with RAC Insurance as an Office Junior, progressing to Team Manager in 1994. In 1999 Mark moved to Newmarket based Direct Choice and was soon promoted to the role of Renewals and Administration Manager. In August 2009 Mark joined Sureterm Direct as the Administration Manager, becoming Customer Service Manager for Lancaster and Sureterm Direct when the companies were acquired by the Markerstudy Group of Companies in 2013.

What is your dream classic car? A Ford Escort Mexico.

What is your

dream drive? It would be a drive through the Italian Alps as seen in the Michael Caine classic the Italian Job.

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E V E N T

At Lancaster, we love to support classic car events and try to get involved as much as possible. 2014 has been an incredible year and we want to share with you some of our highlights. Whether it is through sponsorship, or attending the events, we are keen to keep our fingers on the pulse.

Lancaster Insurance Classic Motor Show

As headline sponsors for the second year running, we went all out with the ‘Big Screen’ theme, bringing you iconic cars such as Ecto-1 from Ghostbusters, K.I.T.T. from Knightrider and Back to the Future’s DeLorean. “ The company was born in 1984, when great films like Beverly Hills Cop, Indiana Jones and Ghostbusters were topping the billboards. To celebrate our 30th anniversary, it only seemed right that our stand should be inspired by the ‘80s. The ‘Big Screen’ evokes images of escapism, splendour and glamour, and our stand provided visitors with the perfect opportunity to embrace their ‘star quality’, with a Hollywood premiere style red carpet, complete with ‘paps’. ” Richard Morley, Operations Director for Lancaster Insurance. As headline sponsor, we also had a ‘mini adventure’ with the addition of a 1990 ‘H’ reg Mini called ‘Henry’ and two tiny Peels (the world’s smallest car!) on the stand. Remember to keep tweeting your #miniselfie to @Lancaster_Ins The show was a great opportunity for us to showcase our offering, share stories and engage with our customers and car clubs. It is an honour to be able to sponsor such a prestigious event again.

On 28th September 2014, MG owners were out in force for the Swansea MG Enthusiasts’ annual Brecon Beacons Road Run, travelling 100 miles across the Brecon Beacons National Park to raise money for the Alzheimer’s Support Group in Swansea. Lancaster Insurance went back to its roots and sponsored the rally boards and goody bags and the day was a huge success, raising £1,700 for the charity.


Showcase

We’re very pleased to have supported this event. It gets more successful every year and offers people a wonderful opportunity to enjoy driving their MGs for a great cause. We are proud to have been working with car clubs for the past 30 years and hope that all that took part had a fantastic time. Andrew Misseldine, Lancaster Car Club Relationship Manager.

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Swansea MG Enthusiast Club Brecon Beacons Road Run

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C L A S S I C SOur passion for classics runs deep and we try to support owners of classics in all their ventures, whether it be a restoration project or the road trip of a life time.

Friends Reunited

Staff at Lancaster Insurance were delighted to be able to help one of their customers surprise her husband for their wedding anniversary by reuniting him with the car that they had used on their wedding day.

Zoe Snell was desperate to track down the MG Midget that carried her and her husband, Terry, to and from the ceremony almost 40 years ago. With the help of Lise Alexander-Smith, Underwriting Manager at Lancaster Insurance, Zoe managed to contact the current owner, Graham Bird, and secretly arranged to reunite her husband with the 1966 classic which still holds so many memories for them both. The meet took place on Saturday 30th August, and Zoe had her husband Terry completely fooled until the last minute.

“ My husband Terry has always wondered what happened to the car and has been desperately trying to track it down himself for years. It was really exciting covertly arranging it all and surprising him. We are so happy it has been in the same hands for such a long time, and without a doubt, respected and loved. I want to offer my thanks to Graham for making it all possible; it was lovely to see it again, we had a wonderful day. ” Zoe Snell

“ Zoe’s appeal really pulled at our heart strings and we’re so happy to have been able to help. It’s great to see that the car has been dearly loved by Graham and amazing to see the memories this MG Midget still evokes in people years down the line. We’re delighted that Zoe and Terry enjoyed their day. ” Richard Morley, Operations Director for Lancaster Insurance.


Les, who has suffered from the disease for the past five years, battled long days and searing heat to complete the 4,080 mile journey with his wife, Therese and grandson, Daniel. The trip began on 3rd August 2014 and took 14 days to complete, driving an average of 314 miles per day and using over 398 gallons of fuel.

Les said “It’s the most amazing, surreal thing I’ve ever done. I can’t explain why it’s such a buzz to drive that route. I’m so relieved that we completed it but we’re all completely exhausted. I’m so pleased that even at this stage of Parkinson’s disease, I still managed it. I couldn’t have done it without the incredible support of Therese, Daniel, family and friends.”

Lancaster Insurance’s Car Club Relationship Manager, Andrew Misseldine, said:

Les is a fellow classic car enthusiast, and we’re proud to have been able to help him towards his target - it’s such a fantastic cause. The team at Lancaster are thrilled that Les completed his trip and raised so much money. We wish him and his family all the best for the future.

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Then...and now!

Lancaster help customer towards target for USA charity road trip

Staff from Lancaster Insurance clubbed together to raise £275 for customer Les Durrant, from Chester, who embarked on a charity road trip across America. The fundraising took place on the 27th June, at the Lancaster offices in St Ives, Cambridge, where activities included a Where’s Wally quiz, raffle, 1980’s fancy dress, a ‘bake off ’ plus Space Invaders and Pacman themed games.

Staff at Lancaster Insurance offered their congratulations to Les after he completed the charity road trip along Route 66 in a classic Ford Mustang, raising over £12,500 for Parkinson’s disease.

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S U P P O R T I N G C A R C L U B SLancaster Insurance has enjoyed three decades of working with classic car clubs and arranging insurance for members. We share a strong affinity with the clubs and truly appreciate the enthusiasm they generate for all makes and models of classic cars. Car clubs bring people together from all walks of life to share a common passion.

Meet our Car Club relationship Manager, Andrew.

What was your first car? An 1984 Austin Metro in white.

Your dream car as a teenager? This has to be the Lamborghini Countach LP500S.

Ever broken down? Yes - snapped a cambelt on my Triumph Acclaim whilst doing 70mph. Luckily the engine was still in one piece afterwards.

Most memorable road trip you have taken? Check out my roadtrip story on www.lovemyclassic.com, this is how I really got in to cars. Also driving down the Pacific Coast Road in America was one to remember.

You can only have one brand of car for the rest of your life, what would it be and why? If money was no object, Aston Martin as they represent everything that is great about British sports cars. They are classy, stylish and sound amazing. If money was a consideration, Ford as I’m a massive retro performance Ford fan.

Sunday driver or rally racer? Both – I love retro performance cars and especially the road going homologations of the Group B Rally cars such as the Lancia Delta Integrale, Audi Quattro Sport and the Metro 6R4. However, certain cars are made for cruising!

We believe it is so important to support the very clubs who keep the classic car industry alive and have developed a package that we believe will provide revenue for the club, as well as significant benefits for its members.

Our dedicated Car Club Manager, Andrew Misseldine, is passionate about classics and has a wealth of knowledge that he is eager to share.

We welcome all club enquiries and the opportunity to discuss ways in which we can work with and support your club and its members to our mutual benefit.

If you would like a copy of the Lancaster Club Proposal pack or would just like to talk classics, drop Andrew a line at [email protected] or phone 01480 220 065


Car Clubs

Andrew with his f irst car

“My f irst classic!”

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S U P P O R T I N G C A R C L U B S J O I N T H E C L U B

Being a member of a car club can mean so much more than an annual subscription and a monthly magazine. People from all walks of life are drawn together with one thing in common – a love of classic cars. Some clubs are formed as a thriving business, others as a charitable organisation and many are run by individuals working from home in their spare time. There can be as many as 30,000 club members and as few as a dozen; size really doesn’t matter providing there is enthusiasm and passion.

The classic car club can be where you find that elusive component you need for your car, where you establish its value, and where you seek a solution to that annoying technical problem. There is a real sense of belonging when club members get together for a rally and nothing is quite as impressive as a whole convoy of classic cars making their way through the countryside. It’s nostalgia, it’s memories and it’s an experience that’s great fun to share.

With 30 years of working with classic car clubs under our belt, we not only recognise the importance of being a club member, we encourage it. We know what members are likely to require, understand their insurance needs and offer significant benefits.

for car club members!

O N Y O U RP O L I C Y

U P T O

25%DISCOUNT


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T H E S O C I A L S I T E B U I LT F O R C L A S S I C C A R E N T H U S I A S T SWe love classics, whether rusty barn-finds in need of some TLC or immaculate showstoppers ready for an epic road trip. We know that your classic is your pride and joy, so we are pleased to launch our new blog, Love My Classic. A ‘haven’ for classic fanatics, owners and restorers alike. Head over to our website and check out some of our restoration stories in our ‘Renovate’ section.

Find out how owner, Peter Childs, transformed his rusty wreck of an MG into a real beauty, passing its MOT with flying colours...

...AFTER

BEFORE...

Do you have a restoration story to share? If so, we would love to hear from you, find us at:

www.lovemyclassic.com

Go to lovemyclassic.

com for the incredible

tales of rescue and perseverance.


LOVE MY

CLASSIC

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V W B E E T L E 1 3 0 3 C A B R I O L E T

After years locked up in a garage, this VW Beetle 1303 Cabriolet was rescued by owner, Leyton Thomas, and in 12 months has been restored to its former glory. We reveal the true cost of restoration.

It has taken 18 months of tinkering, but now this 1934 BSA is really turning heads. When the owner bought her, he promised to restore her only for fun and not as a money-making venture. Read the story of her transformation.

...AFTER

BEFORE...

For top tips and more information on how to restore your classic, go to:

www.lancasterinsurance.co.uk/news


1 9 3 4 B S ABEFORE...

...AFTER

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Call us today:01480 220 114

www.lancasterinsurance.co.uk

Proud sponsors of

B E N E F I T S

Agreed valuation • Up to 25% discount for car club members • Limited mileage discount • European cover • Cover for track days, charity events and wedding use • Use of your no claims discount •

UK and European breakdown cover • Up to £100k legal expenses • Multi-Car Policies • Salvage RetentionPolicy benefits, features and discounts offered may vary between insurance schemes or cover selected and are subject to underwriting criteria.

Lancaster Insurance Services Ltd are authorised and regulated by the Financial Conduct Authority (No. 306514). For mutual security, calls are recorded and may be monitored for training purposes.

“ W H AT S U N D AY S W E R E M A D E F O R ”

To enjoy that Sunday drive* and receive £15 off your classic car insurance call us on 01480 220 114Our dedicated classics team will ensure you have the right insurance cover to keep you both protected and enjoying the drive.*Other days of the week are available, but nothing beats a Sunday morning.

Documents

01480 484 826 • I would drive a Pagani Huayra and to be honest if I was driving this car I don’t think it would matter where I was. nicky.pidduck@ lancasterinsurance.co.uk 01480