01 Leadership Pill #16AA7A - TrainingABC · commitment of your team. You will enhance your ability to boost morale and increase loyalty while also driving productivity, performance,

The Leadership Pill™

T H E M O V I E

Authors Marc Muchnick and Ken Blanchard on the set of The Leadership Pill video

Leader Guide

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THE MOVIE

Leader Guide

Based on the best-selling book by

Ken Blanchard

Marc Muchnick

© 2004 The Blanchard Family Partnership. All rights reserved. Do not duplicate. V061604

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The Leadership Pill™ THE MOVIE—Leader Guide

© 2004 The Blanchard Family Partnership. All rights reserved. Do not duplicate. Item # 15831 • V061604 iii

AUTHORS

Ken Blanchard

Marc Muchnick

PROJECT MANAGER

Mark Guth

LAYOUT AND PRODUCTION

Creative Producers Group

Chris Wisherd

PROOFREADERS

Barbara Akers

Briana Kimmel

These materials have been designed to develop specifi c knowledge and skills and have been thoroughly tested

to ensure their effectiveness. They represent the proprietary intellectual property of The Ken Blanchard

Companies� and are protected under international copyright law. These materials may not be reproduced in

whole or in part in any form without the prior written permission of The Ken Blanchard Companies.

If you desire to customize or adapt these materials for your organization or to discuss a licensing agreement,

please contact your Blanchard representative at 800 728-6000. The Ken Blanchard Companies maintains a

staff with extensive capabilities to assist you in meeting your needs.

All changes, adaptations, or licensing rights to these materials must be requested and approved through The

Ken Blanchard Companies in writing.

Thank you!

125 State Place, Escondido, CA 92029

San Diego 760 489-5005 • 800 728-6000 • Fax 760 489-8407

London 44 208 540 5404 Toronto 905 568-2678 • 800 665-5023

www.kenblanchard.com

Item # 15831

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iv © 2004 The Blanchard Family Partnership. All rights reserved. Do not duplicate. Item # 15831 • V061604

Table of Contents

Preparation and Training Materials

Introduction ..................................................................................................... 1

Training Session Checklist.................................................................................. 2

Tips to Transfer Learnings................................................................................... 3

Possible Session Agendas.................................................................................. 4

Personalized Session Agenda ............................................................................. 5

Invitation to Participants...................................................................................... 6

Training

Session Introduction ......................................................................................... 7

Show the Video and Review It.............................................................................. 8

Foundations of Leadership™: Integrity .................................................................. 9

Foundations of Leadership™: Partnership ........................................................... 10

Foundations of Leadership™: Affi rmation ............................................................ 11

Summary of Learnings ..................................................................................... 12

Follow-up Note to Participants ........................................................................... 13

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© 2004 The Blanchard Family Partnership. All rights reserved. Do not duplicate. Item # 15831 • V061604 1

Introduction

In their book The Leadership Pill™, Ken Blanchard and Marc Muchnick inspire us through an

engaging story to take a closer look at ourselves as leaders and to assess how well we walk our

talk in relation to the core values of effective leadership. This video is designed to complement

the book by depicting the relationship between a director and his troupe of actors as they are

making a movie based on the story of The Leadership Pill.

Participants attending this training session will learn how to build a solid leadership foundation

based on the core values addressed in The Leadership Pill™:

• Integrity

• Partnership

• Affi rmation

By putting these values into practice, participants will get both results and the commitment

of their team. They will boost morale and increase loyalty while also enhancing productivity,

performance, and profi t.

Before facilitating this training session, please view the video The Leadership Pill™ THE MOVIE

and read this Leader Guide at least twice so that you will be familiar with the material. The more

prepared you are as a facilitator, the more your participants will gain from the session.

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2 © 2004 The Blanchard Family Partnership. All rights reserved. Do not duplicate. Item # 15831 • V061604

Training Session Checklist

Use this checklist to ensure that you will have everything you need to create a productive

training session and positive learning experience for the participants.

Session Preparation • Determine your training goals and objectives.

• Assess how you will customize the session to fi t your objectives.

• Create a game plan for how you will ensure the transfer of learning from the session to

direct application on the job.

Session Prework • Have participants read The Leadership Pill book.

• (Optional) Administer the online self-assessment or the 360-degree

feedback Foundations of Leadership™ Assessment.

For more information regarding the assessment, go to

http://www.kenblanchard.com/areas/fl a.cfm.

Session Location • Create a relaxed environment.

• Make sure all participants have a good view of the visual aids.

• Make sure that there is enough light so that participants can take notes while the video

is playing.

• Provide an adequate writing surface for the participants.

• Verify that your room is accessible for participants who have disabilities.

Session Equipment • Make sure that the VCR or DVD player is connected to the monitor.

• Test the VCR or DVD player and check the monitor for proper picture, color, and

volume.

• If using a VCR, make sure that the tape is rewound and ready to play before beginning

your session.

• Check all other equipment for proper operation.

Session Materials • This leader guide

• The Leadership Pill THE MOVIE video

• Participant Workbooks

• Paper and either pens or pencils

• Flip chart and colored markers

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Tips to Transfer Learnings

Keep the following tips in mind when conducting the training. You may wish to review these tips

and incorporate them into your session planning.

1. Adults learn when they feel they need to learn.Show the participants how this session will benefi t them in their jobs and at home.

2. Adults learn through practical application.Use the exercises found in this Leader Guide so that the participants can apply the concepts

in a practical context. Also, provide reinforcement tools such as the book The Leadership

Pill™ and the participant workbook to enhance learning from this session. Consider using the

online self assessment or the 360-degree feedback version of the Foundations of Leadership

Assessment as session prework (go to http://www.kenblanchard.com/areas/fl a.cfm for

information).

3. Adults learn by solving realistic problems.Analyze real work situations during the session to create participant buy in and engagement.

People will learn more, and more easily, if the content is relevant to their work.

4. Adults learn in an informal environment.Design your training room to be informal, if possible. Try to avoid classroom-style seating.

If appropriate, encourage participants to wear casual clothing. Encourage discussion and

interaction that will allow participants to feel comfortable.

5. Adults learn by different training methods.Vary your training methods: combine discussions, roleplaying, case studies, self-evaluations,

and action planning in your training session. By using a variety of methods, you will reinforce

your message and promote participant involvement.

6. Transfer of learning can be determined by follow-up.Follow-up methods are crucial when determining the success of training. Feedback from your

participants’ managers, surveys, or follow-up training sessions can help you evaluate the extent

to which the key learnings have been transferred and are being used on the job.

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Possible Session Agendas

Two session agendas have been provided to help guide you through The Leadership Pill

training session. You may modify these agendas to meet the needs of your participants. A blank

agenda sheet is also provided should you wish to create your own agenda.

90-Minute Session

Activity Time

Session Introduction 5 minutes

Show the Video 20 minutes

Video Discussion Questions 10 minutes

Integrity Activity and Worksheet 15 minutes

Partnership Activity and Worksheet 15 minutes

Affi rmation Activity and Worksheet 15 minutes

Summary of Learnings 10 minutes

3-Hour Session

Activity Time

Session Introduction 10 minutes

Show the Video 20 minutes

Video Discussion Questions 15 minutes

Integrity Activity and Worksheet 35 minutes

Break 10 minutes

Partnership Activity and Worksheet 35 minutes

Affi rmation Activity and Worksheet 35 minutes

Summary of Learnings 20 minutes

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Personalized Session Agenda

You may want to plan a session that is different than the two sample agendas. Below is a blank

agenda to assist you in outlining your session.

Activity Time Page

1.

2.

3.

4.

5.

6.

7.

8.

Total Session Run Time:

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Invitation to Participants

Send this invitation to your participants one to two weeks prior to your training session. Modify

the invitation to fi t your needs.

TO: (Participant’s Name)

FROM: (Trainer’s or Manager’s Name)

DATE: (Today’s Date)

RE: The Leadership Pill™ Training Session

Now, more than ever, there is a need for leaders to take inventory of what they stand for as

leaders and examine how well their behaviors match up to their values and beliefs about

leadership. In their book The Leadership Pill™, Ken Blanchard and Marc Muchnick address

these issues head-on. Through an engaging story, they inspire us to take a closer look at

ourselves as leaders and to assess how well we walk our talk in relation to the core values of

effective leadership. You are invited to attend a video training session based on the key learning

points of the book. The session information is as follows:

Date:

Time:

Location:

This training session is designed to complement the book by depicting the relationship between

a director and his troupe of actors as they are making a movie based on the story of The

Leadership Pill. During the session, you will learn how to build a solid leadership foundation

based on the core values addressed in The Leadership Pill:

• Integrity

• Partnership

• Affi rmation

By putting these values into practice, you will be more effective at getting both results and the

commitment of your team. You will enhance your ability to boost morale and increase loyalty

while also driving productivity, performance, and profi t.

Please mark your calendar for this important training event and be sure to read the book The

Leadership Pill prior to the session.

Thanks!

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Session Introduction

Time Required:

• 5–10 minutes

Materials Needed:

• Flip chart

• Colored markers

Objective:

• To review the purpose and agenda of the training session and get participants thinking

about the defi nition of effective leadership

1. Ask the participants to briefl y introduce themselves and to describe their respective

leadership roles.

2. Then, introduce yourself and explain the purpose and agenda of the training session. Be

sure to include the following in your comments:

During this session, we will focus on the three core leadership values described in Ken

Blanchard and Marc Muchnick’s book The Leadership Pill, which you read as prework.

Our goal today is to take a closer look at ourselves as leaders and to assess how well we

walk our talk in relation to the core values of effective leadership:

• Integrity

• Partnership

• Affi rmation

By putting these values into practice, you will be more effective at getting both results

and the commitment of your team. You will enhance your ability to boost morale and

increase loyalty while also driving productivity, performance, and profi t.

3. Refer the participants to a fl ip chart with the heading: What is an effective leader? Ask the

participants to name fi ve or more descriptors that fi t under this heading. Then say:

Defi ning what an effective leader embodies is the fi rst step to becoming one. Look at the

behaviors you listed. What values come to mind? Let’s watch The Leadership Pill video to

gain insight into what effective leadership means and learn more about the foundations

of values-based leadership.

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Show the Video and Review It

Time Required:

• 20 minutes for the video

• 10–15 minutes for review and discussion

Materials Needed:

• The Leadership Pill™ video

• Participant workbooks

Objective:

• To show video and discuss it as a group

1. Distribute The Leadership Pill Participant Workbooks.

2. View The Leadership Pill video.

3. Encourage the participants to take notes on the last page of their workbooks.

4. After viewing the video, discuss the following questions and refer the participants to page 2

of their workbooks:

• What does it mean to be an effective leader? In the video, what are the movie

director’s key leadership challenges with his troupe of actors?

• How does the movie director’s view of leadership differ from that of the CEO of

Leadership Pill Industries?

• How does the director attempt to earn the actors’ trust and respect? To what extent is

he successful?

• How does the director attempt to harvest the potential of his team and achieve results

by working together? To what extent is he successful?

• How does the director attempt to let his troupe know that what they do is important and

appreciated? To what extent is he successful?

• How does the director’s relationship with his troupe change during the video? What

are some specifi c examples?

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Foundations of Leadership™: Integrity

Time Required:

• 15–35 minutes (optional: take a 10-minute break after this module)

Materials Needed:

• Flip chart

• Colored markers


Objective:

• To discuss the examples of Integrity in action that are seen in the video; to complete and discuss the Integrity activity and the Integrity Worksheet

1. Refer the participants to page 3 of their workbooks and review the following:

Integrity lays the foundation for trust and respect.

• Leading with Integrity means being the person you want others to be.

• Trust is what happens when values and behaviors match up.

• People are more apt to trust and respect you when what you say and what you do

are one and the same.

2. Ask the participants:

Where in the video did you see Integrity in action?

Use a fl ip chart to record participants’ responses and briefl y discuss.

3. Say to the participants:

Please turn to pages 4 and 5 in your workbooks. Complete the Integrity activity and be prepared to report to the group.

If time permits, split your group into subgroups and have them discuss and report their conclusions to the group.

4. Based on the time you have allotted, give the participants a timeframe in which they must

complete the activity and have them report out and discuss at the end.


Now please turn to page 6 in your workbooks. Complete the Integrity Worksheet and be prepared to report to the group.

If time permits, have participants spend additional time on the action planning question, focusing on accountability.


complete the activity and have them report and discuss at the end.

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Foundations of Leadership™: Partnership

Time Required: • 15–35 minutes

Materials Needed:

• Flip chart

• Colored markers


Objective:

• To discuss the examples of Partnership in action that are seen in the video; to complete and discuss the Partnership activity and the Partnership Worksheet


Partnership harvests the potential of the team.

• The key to effective leadership is the relationship you build with your team.

• Sharing the big picture puts everyone on the same page.

• It is easier to get up the hill when you climb it together.


Where in the video did you see Partnership in action?



Please turn to pages 8 and 9 in your workbooks. Complete the Partnership activity and be prepared to report to the group.





Now please turn to page 10 in your workbooks. Complete the Partnership Worksheet and be prepared to report to the group.

If time permits, have the participants spend additional time on the action planning question, focusing on accountability.



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Foundations of Leadership™: Affi rmation

Time Required: • 15–35 minutes

Materials Needed:• Flip chart

• Colored markers


Objective:

• To discuss the examples of Affi rmation in action that are seen in the video; to complete and discuss the Affi rmation activity and the Affi rmation Worksheet


Affi rmation lets people know that what they do is important.

• Praise is the easiest way to let people know they are appreciated.

• Each of us has the power to recognize the goodness in others.

• You will go a lot further if you stop to refuel.


Where in the video did you see Affi rmation in action?



Please turn to pages 12 and 13 in your workbooks. Complete the Affi rmation activity and be prepared to report to the group.



complete the activity and have them report out and discuss at the end.

5. Say to participants:

Now please turn to page 14 in your workbooks. Complete the Affi rmation Worksheet and be prepared to report to the group.

If time permits, have the participants spend additional time on the action planning question,

focusing on accountability.



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Summary of Learnings

Time Required:

• 10–20 minutes

Material Needed:

• Flip chart

• Colored markers


Objective:

• To review the Foundations of Leadership key points and group ahas

1. Refer participants to page 15 of their workbooks and present the three key points of the

Foundations of Leadership:

Integrity



• People are more apt to trust and respect you when what you say and what you do are

one and the same.

Partnership




Affi rmation



• You will go a lot further if you stop to refuel.

Putting It All Together

• People will think for themselves when you quit doing it for them.

• Leadership is the process of getting everyone to the place they are supposed to go.

• The highest achievement as a leader is winning the respect and trust of your team.

2. Thank the participants and ask each to share an aha from the session.

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Follow-up Note to Participants

Personalize this follow-up note and send it to each participant within a week after the

training session. By following up in this manner, you will provide the participants with the

opportunity to review and utilize what they have learned.

TO: (Participant’s Name)

FROM: (Trainer’s or Manager’s Name)

DATE: (Today’s Date)

RE: Follow-up to The Leadership Pill™ Training Session

Thanks again for attending The Leadership Pill™ training session in which we talked about

what it takes to be an effective leader and deepened our awareness of the Foundations of

Leadership™ core values:

• Integrity

• Partnership

• Affi rmation

If you would like to continue your own study and development regarding this topic, or would like

to share with other people The Leadership Pill book and video, you are welcome to contact me

or (insert name and/or department) for use of the video or to obtain additional copies. There are

products and services that build on our training session, such as the Foundations of Leadership

one-day workshop and the Foundations of Leadership™ Assessment, which comes in an online

self assessment or 360-degree feedback version, as well as a printed self-scored booklet. For

more information on the assessments, go to

http://www.kenblanchard.com/areas/fl a.cfm.

I hope that you are already putting into action the values of Integrity, Partnership, and Affi rmation

as you continue your quest to lead at a higher level and to be more effective as a leader. If you

have any questions, please contact me at (insert contact info here).

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Notes

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

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THE MOVIE

Participant Workbook

Based on the best selling book by

Ken Blanchard

Marc Muchnick

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The Leadership Pill™ THE MOVIE–Participant Workbook

iv © 2004 The Blanchard Family Partnership. All rights reserved. Do not duplicate. Item # 15832 • V061604

Table of Contents

Introduction ..................................................................................................... 1

Video Discussion Questions ............................................................................... 2

Foundations of Leadership™: Integrity .................................................................. 3

Integrity Activity................................................................................................. 4

Integrity Worksheet ........................................................................................... 6

Foundations of Leadership™: Partnership ............................................................. 7

Partnership Activity ............................................................................................ 8

Partnership Worksheet..................................................................................... 10

Foundations of Leadership™: Affi rmation ............................................................ 11

Affi rmation Activity ........................................................................................... 12

Affi rmation Worksheet...................................................................................... 14

Summary: Foundations of Leadership™ Key Points .............................................. 15

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Introduction

In their book The Leadership Pill™, Ken Blanchard and Marc Muchnick inspire us through an

engaging story to take a closer look at ourselves as leaders and to assess how well we walk our

talk in relation to the core values of effective leadership. This video is designed to complement

the book by depicting the relationship between a director and his troupe of actors as they are

making a movie based on the story of The Leadership Pill.

You will learn how to build a solid leadership foundation based on the core values addressed in

The Leadership Pill

• Integrity

• Partnership

• Affi rmation

By putting these values into practice, you will see results and earn the commitment of your team.

You will boost morale and increase loyalty while also enhancing productivity, performance, and

profi t.

This workbook is designed to help you understand the key learning points of The

Leadership Pill and to provide thought-provoking activities and worksheets for each of

the core values. The leadership development benefi ts obtained from this session will last

forever. Congratulations on your participation.

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Video Discussion Questions

After you watch The Leadership Pill video, you will be asked to respond to some questions

about what you just saw.

1. What does it mean to be an effective leader? In the video, what are the movie director’s

key leadership challenges with his team?

2. How does the movie director’s view of leadership differ from that of the CEO of

Leadership Pill Industries?

3. How does the director attempt to earn the actors’ trust and respect? To what extent is he

successful?

4. How does the director attempt to harvest the potential of his team and achieve results by

working together? To what extent is he successful?

5. How does the director attempt to let his troupe know that what they do is important and

appreciated? To what extent is he successful?

6. How does the director’s relationship with his troupe change during in the video? What are

some specifi c examples?

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Foundations of Leadership™: Integrity

Integrity lays the foundation for trust and respect.




one and the same.

Integrity

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Integrity Activity

List three current events where failure to demonstrate leadership Integrity is a key theme or

issue. Be sure to include at least one event that is business-related.

Example: Company X’s president was found guilty of cheating shareholders.

1. ___________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

2. ___________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

3. ___________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

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Integrity Activity (continued)

List three current events where success in demonstrating leadership Integrity is a key theme or

issue. Be sure to include at least one event that is business-related.

Example: A company that markets itself as “socially conscious” takes a lower profi t margin

on sales in order to ensure that its products will be in compliance with environment-friendly

standards and practices.

1. ___________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

2. ___________________________________________________________________

____________________________________________________________________

_____________________________________________________________________

3. ___________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

Which are more diffi cult to fi nd: examples of success—or failure—in demonstrating leadership

integrity? Why?

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

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Integrity Worksheet

1. What is the best example of a leader demonstrating integrity that you have experienced or

observed? What about in your current organization?

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

2. To what extent do you lead with Integrity? What would others that know you well say?

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

3. What three steps will you take over the next 30 days to improve in leading with Integrity? How

will you hold yourself accountable?

a. __________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

b. ___________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

c. ___________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

Foundations of Leadership™: Partnership

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Partnership harvests the potential of the team.




Partnership

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Partnership Activity

Describe and provide examples of how you can build Partnership as a leader in the following

situations:

1. Conducting a performance review

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

2. Communicating a major change

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

3. Developing a strategic plan

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

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Partnership Activity, continued

4. Running a staff meeting

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

5. Coaching others to improve their performance

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

6. Putting together a major project or report

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

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Partnership Worksheet

1. What is the best example of a leader building Partnership that you have experienced

or observed?

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

2. To what extent do you build Partnership as a leader? What would others that know

you well say?

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

3. What three steps will you take over the next 30 days to build Partnership as a leader?

How will you hold yourself accountable?

a. __________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

b. ___________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

c. ___________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

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Foundations of Leadership™: Affi rmation

Affi rmation lets people know that what they do is important.



• You will go a lot farther if you stop to refuel.

Affirmation

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Affi rmation Activity

Think about the people in your life who give you affi rmation—it could be your boss, coworker,

direct report, spouse, child, friend, etc. What specifi cally do they do to make you feel affi rmed?

What is the impact of their behavior?

1. Who: _____________________________________________________________

Affi rms me by: _________________________________________________________

_____________________________________________________________________

Impact on me: _________________________________________________________

_____________________________________________________________________

2. Who: _____________________________________________________________

Affi rms me by: _________________________________________________________

_____________________________________________________________________

Impact on me: _________________________________________________________

_____________________________________________________________________

3. Who: _____________________________________________________________

Affi rms me by: _________________________________________________________

_____________________________________________________________________

Impact on me: _________________________________________________________

_____________________________________________________________________

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Affi rmation Activity, continued

Think about the people in your life whom you affi rm—it could be your boss, coworker, direct

report, spouse, child, friend, etc. What specifi cally do you do to make them feel affi rmed? What

is the impact of your behavior?

1. Who: _____________________________________________________________

I affi rm him or her by: ___________________________________________________

_____________________________________________________________________

Impact on him or her: ____________________________________________________

_____________________________________________________________________

2. Who: _____________________________________________________________


_____________________________________________________________________

Impact on him or her: ____________________________________________________

_____________________________________________________________________

3. Who: _____________________________________________________________


_____________________________________________________________________

Impact on him or her: ___________________________________________________

_____________________________________________________________________

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Affi rmation Worksheet

1. What is the best example of a leader affi rming others that you have experienced

or observed?

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

2. To what extent do you lead by Affi rmation? What would others that know you well say?

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

3. What three steps will you take over the next 30 days to lead by Affi rmation? How will

you hold yourself accountable?

a. __________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

b. ___________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

c. ___________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

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Summary: Foundations of Leadership™ Key Points

Integrity




one and the same.

Partnership




Affi rmation



• You will go a lot farther if you stop to refuel.

Putting It All Together

• People will think for themselves when you quit doing it for them.

• Leadership is the process of getting everyone to the place they are supposed to go.

• The highest achievement as a leader is winning the respect and trust of your team.

125 State Place, Escondido, CA 92029 USASan Diego 760 489-5005 • 800 728-6000 • Fax 760 489-8407

London 44 208 540 5404 Toronto 905 568-2678 • 800 665-5023www.kenblanchard.com

Documents

01 Leadership Pill #16AA7A - TrainingABC · commitment of your team. You will enhance your ability to boost morale and increase loyalty while also driving productivity, performance,