The Global Scorecard

• Standing Tall

– IBM

– GE

– Focus: HOPE

• Fallen Angels

• The Difference

– Leadership at all levels

– The Teachable Point of View

• Fallen Angels

– GM

– Apple

– Kodak

– Westinghouse

– AT&T

– American Express

of View

• Ideas

• Values

• Emotional Energy and Edge

• Ref: The Leadership Engine - Tichy and Cohen

The Global Context

• Jack Welch

– Crotonville

• Larry Bossidy

– Honeywell

• Roger Enrico

• Lou Gerstner

– IBM

• Sam Walton

– Bentonville

• Bill Gates• Roger Enrico

– Cayman Islands

• Bob Nardelli

– Home Depot

• Bill Gates

– Puzzledom

• HLL

– Gulita / Nalanda

– The BLT program

Larry Bossidy “At the end of the day, you bet on you bet on

people, not on strategies.”

My experience

BLT - 2001/2

MP

Dapada

Bangalore

Jamunmadla

Djakarta

Cribs - Top 5

• No clarity on deliverables

– No written brief

• Projects on immediate needs

– No focus on learning objectives– No focus on learning objectives

• No contacts from tutor

– Tutor was very busy

• No periodic feedback

– Disagreement on final ratings

• No personal touch / relationship

– Failure to engage with the tutor

If you sort these out...

You would make a good tutor…

The trainee will be happier.

The trainee will be less stressed out.

“ Some tutors are better than

other tutors.”

” Some tutors are a helluva lota helluva lot

better than other tutors.”

or

On Tutoring

Musings based on

3 S&M

3 Commercial

2 Technical

1 IT

Trainees in KNSA

A simple proposal

Lets think of it as COACHING rather than TUTORINGrather than TUTORING

1. Tutoring is incremental

2. Tutoring assumes competence

3. Tutoring is discrete

Myth: We coach primarily to help others

Reality: There are many tangible, selfish and acceptable reasons for selfish and acceptable reasons for one to become a great coach

More time, Stronger organization, More fun, stronger following

Myth: Focus on the coachee

Reality: Know Thyself

Self awareness, Overcome one’s own blocks

Myth: Coaching equals feedback

Reality: There are many other important coaching tools and important coaching tools and

habits

Insightful feedback, Effective questioning, GROW, Motivation

techniques

Myth: Coaching requires a lot of time

Reality: The best coaching comes in small dosesin small doses

5 minutes, A quick phone call, A short note, A little book

Myth: Coaching is about work

Reality: Good coaching will spread to other areas of lifeto other areas of life

Friends, Partners, Children

Coaching as a LIFE SKILL

Myths on COACHING

We coach primarily to help others

Focus on the coachee

Coaching equals feedback

Coaching requires a lot of time

Coaching is about work

Coaching

In totally screwed up times

Coaches Are …

Optimists.Optimists.

Hackneyed but none the less

true: COACHES SEE CUPS AS “HALF CUPS AS “HALF

FULL.”

The Kotler Doctrine:

1965-1980: R.A.F.(Ready.Aim.Fire.)

1980-1995: R.F.A.1980-1995: R.F.A.(Ready.Fire!Aim.)

1995-????: F.F.F.(Fire!Fire!Fire!)

“If things seem under control, you’re just not you’re just not

goingfast enough.”

Mario Andretti

minutes

Love is the Killer AppIf you want to fix the future, start by fixing

yourself.

… to be a high impact coach you need to help other you need to help other people grow and be as openly human as you can be and find the courage to express genuine emotion in the harried, pressure filled world of work.

"A good coach will make his players see what they can be what they can be

rather than what they are.” - Ara Parasheghian

Coaches Know:

ENTHUSIASMENTHUSIASMBEGETS

ENTHUSIASM!

Jack Welch: “I am a …

Dispenser of Dispenser of Enthusiasm!

”

Coaches Focus on

the SOFT the SOFT STUFF!

“Here’s the artist’s conception of your proposed smile.”

“Soft” Is “Hard“Hard”

- Tom Peters

Coaches Say

“Well “Well Done.”

“The two most powerful things

in existence: a kind word and a thoughtful thoughtful gesture.”

Ken Langone, CEO, Invemed Associates [from Ronna Lichtenberg, It’s Not Business, It’s Personal]

Coaches…Are The Coaches…Are The

Brand

Coaches… Have a

GREATGREATHEART!

The “Job” of Coaching.Coaching.

In summary.

• Demystify yourself

– Coaching is a selfish act

• Be optimistic

– Concentrate on the strengths– Concentrate on the strengths

• Make time

– 5 minutes / @

• Soft is Hard

– Connect / Emote / Share

• Reassure ad nauseum

HAVE FUN

Pub / Quiz

Movies / Music

Chai / Books

Scrabble / Crossword

Trek / Holiday

Fun is a pervasive spirit that captures an organization and allows it to think

positive and be productive

Coach From the the

Heart!The fundamental task of leaders is to prime good

feelings in those they lead…

Finally, coaching, like parenthood will never be an exact science. But neither

should it be a complete mystery to those who practice it. A mixture of the knowledge it. A mixture of the knowledge

of what it takes to be a successful and effective coach

and the conventional ‘gut feeling’ usually delivers the

best results.

My Coachees

Sailesh / Jaspal / Gaurav / Suman

Pranav / Pradeep / Afsal / Bharat

Mihir / Kashyap / Datta / Aditya

COACHEE COACHEE COACHEE COACHEE COACHEE COACHEE COACHEE COACHEE 1979 1979 1979 1979 1979 1979 1979 1979 –––––––– 2004 2004 2004 2004 2004 2004 2004 2004

HE WOULDA DONE SOME HE WOULDA DONE SOME HE WOULDA DONE SOME HE WOULDA DONE SOME HE WOULDA DONE SOME HE WOULDA DONE SOME HE WOULDA DONE SOME HE WOULDA DONE SOME

REALLY COOL STUFF REALLY COOL STUFF REALLY COOL STUFF REALLY COOL STUFF REALLY COOL STUFF REALLY COOL STUFF REALLY COOL STUFF REALLY COOL STUFF

BUT …BUT …BUT …BUT …BUT …BUT …BUT …BUT …

HIS TUTOR WOULDN’T LET HIS TUTOR WOULDN’T LET HIS TUTOR WOULDN’T LET HIS TUTOR WOULDN’T LET HIS TUTOR WOULDN’T LET HIS TUTOR WOULDN’T LET HIS TUTOR WOULDN’T LET HIS TUTOR WOULDN’T LET

HIM!HIM!HIM!HIM!HIM!HIM!HIM!HIM!

5 Answers

• The high point of my BLT Stint

• The low point of my BLT Stint

• The best thing my tutor ever did

• The worst thing my tutor ever did• The worst thing my tutor ever did

• What will I do differently when I am a tutor

Open House

Ask all the questions...

Thank You

“You must bethe change you wish to see in wish to see in the world.”

Gandhi

G.R.O.W

Goal

•Agree topic for discussion•Set aim if appropriate

Responsibility

•Invite Self Assessment•Check assumptions

•Discard irrelevant history

•Options

•Cover full range of possibilities•Invite suggestions from coachee

•Offer suggestions carefully•Ensure choices are made

Wrap

•Commit to Action•Identify possible obstacles•Define timing•Agree support

GROW