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The SaaS ModelSoftware as a Service (SaaS) is a software delivery model, in which software function is delivered over the internet, managed by a vendor, and paid for on a subscription basis.

Perpetual License ModelPerpetual License Model Software as a ServiceSoftware as a Service

Integration

Pre-packaged

Provider supports multiple application codes, multiple application versions or a customized code for each customer.

Customer must support entire stack

One-to-many model to all contracted customers

Pay-for-use or subscription model

Customer can typically redirect resources for DB, system, and network admins to other projects

Customer makes buying decisions and is integrator and maintainer of all components

of the IT value stack

Customer makes application buying decisions. Provider makes decisions on components of the

IT value stack

Application

Services

Middleware

Operating System

Servers, Storage

Network Infrastructure

Application

Services

Middleware

Operating System

Servers, Storage

Network Infrastructure

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What’s included with Maximo SaaS?

Core Maximo Asset Management– Includes Maximo Everyplace (part of platform, no charge)– Contains IT asset management functions (supports OT use cases)

• Users can track the IT aspects of their enterprise assets (software, bios, firmware, etc.)

– Uses SCCD UI Skin (look, feel, left-hand nav bar, etc.)– Maximo Scheduler - only add-on product available

Delivered on IBM SoftLayer cloud infrastructure– Provisioned as single tenant instances

Subscription based license model– Per user/per month/minimum 1 year contract

Core Maximo Asset Management– Includes Maximo Everyplace (part of platform, no charge)– Contains IT asset management functions (supports OT use cases)

• Users can track the IT aspects of their enterprise assets (software, bios, firmware, etc.)

– Uses SCCD UI Skin (look, feel, left-hand nav bar, etc.)– Maximo Scheduler - only add-on product available

Delivered on IBM SoftLayer cloud infrastructure– Provisioned as single tenant instances

Subscription based license model– Per user/per month/minimum 1 year contract

No Industry Solutions or other add-on products available for SaaS

Implementation Services – separate statement of work (bp, gbs)‒ Configurations (app designer, db config, automation scripts, workflows)‒ No custom coding (java)

No Industry Solutions or other add-on products available for SaaS

Implementation Services – separate statement of work (bp, gbs)‒ Configurations (app designer, db config, automation scripts, workflows)‒ No custom coding (java)

What’s not….?

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Maximo Solutions

Add-on Solutions

MaximoService Provider

MaximoScheduler

MaximoMobile

MaximoCalibration

MaximoLinear Asset

Manager

MaximoAsset

Configuration Manager

MaximoEveryplace

MaximoArchiving

MaximoHealth, Safety &Environment Mgr

MaximoAdapter for SAP

MaximoSpatial

Mobile Solutions

MaximoAdapter for Oracle

Maximo Asset Management

Essentials

Core SolutionsStand-alone solutions for asset, facility and real estate management.

Stand-alone solutions for asset, facility and real estate management.

Maximofor

Transportation

Maximofor Utilities

Maximofor Life Sciences

Maximofor Nuclear

Maximofor Oil & Gas

Industry Solutions Industry-specific capabilities for the unique requirements of asset-intensive industries.Industry-specific capabilities for the unique requirements of asset-intensive industries.

Additional options, used with core or industry solutions, provide deeper functionality for specific needs.Additional options, used with core or industry solutions, provide deeper functionality for specific needs.

Spatial HS&ECal Cal

MaximoAnywhere

MaximoAsset

Management

Everyplace

Maximo SaaS, includes Maximo,Everyplace (free) – with optional Scheduler as an add-on

We’re evaluating future releases with Industry Solutions and additional add-on’s

Maximo SaaS, includes Maximo,Everyplace (free) – with optional Scheduler as an add-on

We’re evaluating future releases with Industry Solutions and additional add-on’s

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Maximo SaaS will Be in SoftLayer Data Centers

• Hosted in state-of-the-art IBM SoftLayer data centers

• Active Data Centers– United States

•Dallas

•Houston

•San Jose

•Seattle

•Washington

– Amsterdam– Singapore

Points of Presence accelerate performance and appear to be local

Note: Point of Presence is a physical location that houses servers and communication equipment to provide access points to the internet

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What is Included and Not Included in Maximo SaaS Offering?

Included in Standard Offering: One production instance One non-production instance (if required)* Maximo Everyplace VPN, LDAP, and e-mail for integrations to

other tools and systems (if required) Daily backups of data and configurations Systems admin., patching, maintenance Access to current release function 99.8% Availability Service Level Objective 99.8% Availability SLA (no charge)* 24 X 7 support for Sev 1 / Forum e-mail

support for Sev 2-4

Optional in Standard Offering: Additional non-production instances Expansion of non-production instances

Requires Separate Services Contract (SOW):

Implementation services– Application/Workflows configuration– VPN configuration– LDAP configuration– Integrations– Data transformation and migration

Application administration services– Managing users, security groups, etc.

Managed services (BP’s, GBS/GTS) Release Upgrade (under review)

Requires L0 Approval or Special Bid: Deployments over 600 concurrent users or

under 30 named/10 concurrent users (L0) Availability SLA > 99.8% Other non-standard hosting or support

requirements or terms of use

Included in Standard Offering Not Included in Standard Offering

*These items are no additional charge, but must be selected in PPA

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DevOps: Roles and Responsibilities

24 x 7 Incident ManagementManage and Resolve Tickets

Problem ManagementManage and Resolve Recurring Problems

Server Services (OS/VM)Compliance, Health Checks and Patching

Security ComplianceITCS 104 and Middleware

Database ServicesManaging HADR, Backup, Performance

Application ServicesManaging app server/web server (Applying IFIX)Customer ProvisioningOff-boarding

OthersChange ManagementContinuous Delivery and Automated Provisioning

Customer Support Representative (CSR)• Initial contact• Reviews tickets

• determines if environment• or if Application specific• Routes to appropriate team