APXTM TWO-WAY RADIOSNORTH AMERICA REGION

MotorolaSolutions.com/Services

With Advanced Services, our qualified technicians perform initial radio provisioning, programming and preventive maintenance. We also provide onsite training.

ONSITE RADIO MANAGEMENT TRAININGMaking sure your radios are fully operational is a high priority. We provide you with radio management training to help you provision, program and maintain your radios. This enables you to configure your own radio channels, talk groups, site access, users IDs, priority codes and other required functions that meet your business needs.

MINIMIZE DOWNTIMEONSITE SUPPORT. When required, our field technicians are dispatched to your location to address issues affecting your radios or assist with radio problems that cannot be diagnosed or resolved remotely.

TECHNICAL SUPPORT. Our experienced technologists are available to help isolate and resolve any issues you may have with your radios.These dedicated professionals have access to documented and repeatable solutions and test environments to recreate your conditions for more effective troubleshooting and faster resolution. They are available 24x7x365 for hardware repair and 8x5X5 for software-related issues.

COMPREHENSIVE HARDWARE REPAIR. Our radios are built for superior performance, but accidents happen. In addition to normal wear and tear, we provide you with protection against accidental breakage and coverage for chemical, liquid and physical damage. Using state-of-the-art diagnostics equipment, repair tools and replacement parts, factory-trained and certified repair technicians troubleshoot, analyze, test and repair your radios within three days. All radios are

PROTECT YOUR INVESTMENTPREVENTIVE MAINTENANCE. Our certified technicians conduct annual maintenance checks to help extend the useful life of your radios, reducing repair and replacement costs. The services performed include:

• Physical inspection and cleaning of all your radios to remove build-up and to make sure the buttons, knobs and external antenna are functioning according to specifications.

• Electronic tuning verification with adjustments made as necessary.

• Firmware and talkgroup verification to confirm each radio has the latest firmware and is correctly configured to assigned talkgroups.

EXPEDITE DEPLOYMENTINITIAL PROVISIONING AND PROGRAMMING. Rely on our expert technicians to perform initial radio provisioning to ensure your radios are fully operational as soon as possible. With our onboarding process, your entire radio inventory is provisioned and programmed to your specifications, providing a seamless transition for ongoing device management support.

returned to factory specifications and updated with the latest firmware before being expedited back to you.

FIRMWARE UPDATES. We will provide you the latest security and software updates to improve performance and protect your radios from any known cyber threats. Updates are pre-tested in our dedicated system test lab to avoid any disruption when installed. Once updates are validated by us, you can download and install at your convenience.

ADVANCED SERVICESACCELERATE DEPLOYMENT AND IMPROVE CONTINUITY

MYVIEW PORTAL: ACTIONABLE INSIGHTS INTO DEVICE PERFORMANCEMyView Portal is a web-based platform that gives you a transparent, single source view of your radio management information and service delivery status from your desktop, laptop or tablet web browser.

Our Advanced Service package provides access to MyView Portal to see your radio data, service case history, firmware and software status and preventive maintenance information—giving you the flexibility to make smarter, faster and more proactive decisions.

SERVICES ADVANCEDOnsite Support

Annual Preventive Maintenance

Initial Programming and Provisioning

Radio Management Software & Programming Training

Self-installed Firmware Updates

8x5x5 Software Technical Support

24x7x365 Hardware Technical Support

Comprehensive Hardware Repair

AT-A-GLANCE

MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. ©2016 Motorola Solutions, Inc. All rights reserved. 11-2016

Providing a continuum of expert services, each package provides a higher level of support, transferring more of the risk and responsibility to Motorola Solutions.