1. Management can achieve its goals by coordinating what four types of resources?a. Financial, material, organizational, and operational

b. Informational, human, controllable, and tangiblec. Tangible, intangible, human, and financial d. Human, material, financial, and intangiblee. Material, informational, human, and financial

2. McDonalds prides itself on its efficiency and value in delivering a product in a very short time. These

characteristics can best be defined as McDonalds’a. objectives.

b. mission.c. resources.d. opportunities.e. core competencies.

3. A plan that outlines alternative courses of action is called a(n) _____plan. a. objectiveb. tactical c. strategicd. contingency e. operational

4. Those who are responsible for facilitating the exchange of products between the organization and its customers or clients are managers.a. financialb. operationsc. administrative

d. ma

rketinge. accounting

5. A manager with skills has the ability to deal effectively with people inside and outside the organization.

a. functionalb. diagnostic

c. conceptuald. interp

ersonal e. technical

6. Although Frank is not in top management, he is charismatic and well-liked by others in his organization. Other employees often look to Frank to see how he reacts to new policies implemented by top management, and they follow his lead. Frank has leadership in his organization.a. personal

b. formalc. info

rmational d. unofficiale. informal

7. O. Sawyer discovered problems in coordinating the work flow going from her department to marketing. To solve the problem, she identified some situations that needed correction and asked employees to submit their suggestions for improvement. After their suggestions were summarized, the employees selected one for implementation. Next, a supervisor was given responsibility and authority to oversee implementation and to keep Sawyer informed. Sawyer's actions exhibit the leadership style.a. laissez-faire

b. hands

-offc. existentiald. authoritarian

e. democratic

8. If Southwest Airlines closely evaluates the products and processes of United Airlines with the intent of improving quality among their own products and practices, Southwest is usinga. SWOT analysis.

b. long-term strategy.

c. partnering strategy.

d. benchmarking.e. goal establishment.

9. Distinguishing between positions with direct authority and those that are support positions establishes an organization'sa. chain of command.b. span of management.c. degree of centralization or decentralization.

d. nature and degree of departmentalization.e. degree of specialization.

10. The various tasks in IBM's manufacturing plant are arranged so that one worker draws the wiring, another strengthens the wires, a third cuts them, a fourth inserts them, and a fifth seals them together. This is an example of joba. rotation.

b

. redesign.c. specialization. d. enrichment.e. enlargement.

11. Employees at a chemical factory are systematically moved every two weeks among three different departments in the organization. This is calleda. job trading.b. specialization.c. departmentalization by function.

d. job enlargement.e. job rotation.

12. The Morgan Company, a small furniture manufacturer, divides its organization into marketing, human resources, accounting, and production departments. This is an example of departmentalization bya. location.

b. specialty.

c. prod

uct.

d. taste.e. function.

13. A common characteristic of a centralized organization is a. democratic decision making.b. decision making by a few top-level managers.

c. a flat span of management.d. placing decision making near the workplace. e. authority placed at lower levels.

14. The head of the marketing department at CBS Environmental, Inc. supervises twelve people in her department.

This represents hera. chain of command.b. degree of specialization.

c. level of authority.d. span of management.e. nature and degree of departmentalization.

15. The two types of corporate culture that have low levels of sociability among employees are

a. networked and communal.b. fragmented and

networked.

c. family and communal.d. mercenary and networked. e. fragmented and mercenary.

16. When a lumber company takes timber and converts it into lumber, cardboard, and other paper products, the company is usinga. an analytical process.b. extraction manufacturing.

c. a synthetic process.d. an operations process. e. raw processing.

17. If a good or service satisfies a human need, it has

a. value.b. focus.c. magnitude.

d. form.e. utility.

18. . Services differ from manufactured goods in all of the following ways excepta. services are consumed immediately.b. when compared to manufactured goods, customers will not travel as far to purchase services.

c. the creation of services is usually labor-intensive.d. services can be stored, and manufactured goods cannot be stored.e. services are intangible, and it is therefore more difficult to measure customer satisfaction.

19. Needles, Inc. has five of its ten products at the end of the product life cycle. To maintain its market share, the firm must at least find ways toa. reduce the cost of marketing its products.

b. cut manufacturing costs.c. extend or refine the want-satisfying capability of its products. d. reduce the number of employees.e. increase the price of the product.

20. When Panasonic improves the sound, clarity, and ease of operation offered by its DVD player, it is a. shortening its product life cycle.b. extending its basic research.

c. redistributing its product.d. refining its existing product.e. reducing the DVD player's functionality.

21. A group of similar products that differ only in relatively minor characteristics is called a. inventory.b. a product line.

c. product design.

d. design planning.

e. inventory control.

22. The amount of products or services an organization can produce in a given time is known as

a. a product line.b. design planning.

c. production.d. lead time. e. capacity.

23. A situation in which people do most of the work is called a. a quality circle.b. quality

control.

c. design planning.d. a labor-intensive technology.e. a capital-intensive technology.

24. Technology that is characterized by high initial costs and low operating costs is termed a. a quality circle.b. capital-intensive.c. an industrial installation.

d. labor-intensive.e. a process layout.

25. In a shoe manufacturing plant, all shoes undergo the same operations in the same sequence. The shoes flow from one workstation to the next. This is a(n) layout.a. outputb. fixed-position

c. productd.

processe. work-cell

26. A Boeing factory in Everett, Washington, manufactures 787 Dreamliner jet aircrafts. What type of layout is most likely in this factory?a. Outputb. Fixed-position

c. Productd. Proc

esse. Cell-rotation

27. If the Colgate-Palmolive Company were to develop a replacement chart, the chart would show a. key personnel along with possible replacements within the firm.b. those key personnel who are scheduled to be replaced because of poor performance reviews.

c. the skills and experience of key personnel.d. the time between purchase and replacement of each Colgate product, such as toothpaste. e. the key items of capital equipment due for replacement within the fiscal year.

28. A computerized data bank containing information on the skills and experience of all employees is called

a. a replacement chart.b. a skills inventory.c. a compensation survey.d. management development.e. a human resources inventory.

29. Workplace diversity refers to the differences among people in a workforce due to

a. social background, ethnicity, and race.b. race, ethnicity, and gender.

c. gender, race, and education.d. race, religion, and sexual orientation. e. education, ethnicity, and gender.

30. When Foot Locker, a retailer of athletic shoes, wanted to study the various elements and requirements of the positions needed to staff a store in a large mall, it most likely began bya. instituting a job analysis procedure.b. recruiting with ads in a local newspaper.c. having prospective employees complete application forms.d. asking its personnel department to provide a listing of all current salespeople.

e. analyzing new applicants for their potential job skills.

31. The process of attracting qualified job applicants is called a. development.b. orientation.

c. selection.d. training.e. recruiting.

32. The interview is part of

a. recruiting.b. orientation.

c. selection.d. training.e. HRM development.

33. New employees at Disney World in Orlando spend their first several days learning what it means to be a "cast member" by studying the traditions that are Disney. This is called

a. pre-employment testing.

b. recruitment.c. internal recruitment.d. an orientation process.

e. compensation.

34. ___________ is the pay that employees receive in return for their labor. a. Merit payb. Incentive payc. Comparable worth

d. Commissione. Compensation

35. Nathan discovers that his mortgage company's employees are working very slowly because they are afraid that, if they finish the loans they are currently processing, they will run out of work and lose their jobs. Nathan's employees area. displaying laziness.

b. soldiering.c. suffering from low morale. d. inexperienced.e. unqualified for their jobs.

36. If Berkeley Shirtmakers ties compensation directly to output by paying an employee a certain amount for each unit of output produced, it is using

a. the soldiering system.

b. an illegal system.c. the Mayo system.d. a piece-rate system.e. a system that reduces the pay of most manufacturing employees.

37. When Mary Smith accepted a position with Xerox Corporation in San Francisco, she knew little about what to expect. However, all her fears soon dissolved. One week before she began, she received a thorough orientation to the company, was introduced to her co-workers, was invited to lunch daily, and was encouraged to join a company- sponsored employees' club. Xerox seems to be satisfying Mary's needs.a. esteemb. self-actualization

c. physiologicald. social e.

safety

38. Job security, health insurance, and safe working conditions are all characteristics of which needs level?

a. Self-actualization

b. Esteemc. Safetyd. Physiological

e. Social

39. Lisa loves her work and feels that she is well recognized by her peers and superiors for the work that she does.

These motivation factors are a. satisfiersb. encouragers

c. rewards

d. bonusese. social fulfillment

40. If Dow Chemical were to emphasize achievement, recognition, responsibility, and advancement for its employees, it would be emphasizinga. the soldiering method.b. Theory X over Theory Y.

c. motivation factors.d. mainly dissatisfiers. e. hygiene factors.

41. All of the following are examples of hygiene factors that can cause dissatisfaction excepta. supervision.

b. pa

y.

c. job security.

d. achievement.

e. both A and D

42. According to Theory X by McGregor, managers assume that employees a. do not naturally dislike work.b. will work toward goals they are committed to.

c. dislike work and need to be controlled.d. have the potential to accomplish organizational goals. e. seek out and accept responsibility.

43. After graduating with a marketing degree, James Smith was hired by a well-known public relations (PR) firm offering the opportunity to do PR work for large and small companies. According to Theory Y, James' supervisor would expect him toa. ask how early he can leave each day.

b. avoid working too hard.c. delegate most of his work to others.d. seek to generate clientele and contacts for present and future public relations assignments.

e. spend most of his time reviewing the company's early retirement package.