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First Call service co-ordinatorJob profileSalary band EP2S Reference N5 - FCsc

Area / DepartmentLincolnshireIndependent living

Territory / Division Northern 2.5

Work location rantha! Reports to Service !anager

Role duration Per!anent Last updated "ctober 2#$%

Scale and scope of role

Direct reports Five pro&ect 'or(ers Indirect reports )ppro*i!atel+ ,#volnteers

Budgetaryresponsibility /accountability

nilAccountability foroter resources

nil

Reac and impact

) range of dties across Lincolnshire 'hich 'ill involvei!!ediate short ter! spport to individals accessing the /edCross and its services.0his 'ill be done b+ 'or(ing collaborativel+ 'ith e*isting and ne'Staff and 1olnteers potential service sers and other agencies

in the provision of service deliver+ develop!ent and pro!otion.

!onte"t

0he ritish /ed Cross helps !illions of people in the 34 and arond the 'orld to prepare for

respond to and recover fro! e!ergencies disasters and conflicts.

"r volnteers and staff help people in crisis to live independentl+ b+ providing spport at ho!e

!obilit+ aids and transport. e also teach first aid s(ills. e are part of the global /ed Cross

and /ed Crescent h!anitarian net'or(.

0he first call service offers short-ter! practical and e!otional spport at ho!e for p to $2

'ee(s to help people regain their independence.

0he service helps b+ providing co!panionship and social visits b+ staff and volnteers

spport 'ith practical tas(s inclding shopping and signposting to other organisations for

additional spport.

)fter the $2 'ee(s if+o the+re6ire an+ frther spport the service tea! 'ill help the!

access this 'or(ing 'ith other organisations.

#verall purpose of te role

0o co-ordinate and !anage the first call service and ensre the effective provision of spport

services tailored to individal need. 0o provide spport to the staff tea! and volnteers

delivering the service b+ ensring a clear indction progra! is in place for staff and volnteers

'or(ing 'ithin the service !a(ing sre that all receive initial and on-going training.

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0he sccessfl candidate 'ill be e*pected to attend the relevant events for net'or(ing and

pro!otion of the service 'ithin Lincolnshire.

$ain responsibilities and duties

eneric to &ob t+pe7

%& 0o assist pro&ect 'or(ers and volnteers in the deliver+ of the service

'& 0o attend 'or(shops and conferences in line 'ith polic+ and gidelines

(& 0o assist 'ith the recrit!ent of volnteers ensring that the+ receive satisfactor+and on-going training

)& 0o !aintain records statistics and !onitoring of the sche!e

*& Ensre an+ concerns isses co!plaints are reported as soon as possible to the

line !anager 8 nderstand correct reporting procedre+& 0o ensre specific relevant polic+ and procedres are in place and adhered to

,& 0o nderta(e training relevant to the post agreed 'ith the line !anager bothe*ternal and internal

-& Spporting the e!ergenc+ call ot procedre in line 'ith ritish /ed Crosse!ergenc+ response

.& 3pholding the Fnda!ental Principles of the /ed Cross and /ed Crescent!ove!ent and to 'or( 'ithin the organisation9s e6al opportnities polic+

%& 3nderta(e an+ other relevant dties that !a+ be re6ired fro! ti!e to ti!e

Specific to &ob specialis! fnction or depart!ent7

%%& 0o accept referrals fro! health care professionals and individals in line 'ithagreed procedres

0 0o ensre referrals received are for'arded on to the appropriate pro&ect'or(er

0 3nderta(e ris( assess!ents on service ser environ!ent and volnteer

0 0o 'or( 'ith the pro&ect 'or(ers to plan a pac(age of spport for thebeneficiar+ 'ithin their acco!!odation 'or(ing alongside agencies ifnecessar+

0 0o receive reports fro! pro&ect 'or(ers and alert other agencies of an+change in the service ser9s condition

0 0o spport the inpt that is provided b+ the service ser9s fa!il+ friendsneighbors health and social services and other volntar+ agencies

0 0o decline the service or signpost on if the referral is inappropriate

%'& 0o pblicise the sche!e to hospitals co!!nit+ health local athorit+ andvolntar+ sector personnel to ensre that the sche!e is sed to the fll and that

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appropriate referrals are !ade according to agreed procedres

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1erson specification Re2uirements

3ducation and

training

eneric to &ob t+pe 0 Edcated to CSE level or e6ivalent b+

e*perience::

3"perience eneric to &ob t+pe 0 E*perience of !anaging a tea! of staff andvolnteers

0 E*perience of 'or(ing 'ith or as a volnteer

0 E*perience of or abilit+ to 'or( 'ithin an agreedbdget::

Skills andkno4ledge

eneric to &ob t+pe 0 4no'ledge and nderstanding of e6alopportnities and confidentialit+ particlarl+ in

relation to service deliver+::

Specialis!;fnction ;dept specific

0 4no'ledge of the area served b+ the sche!e

0 4no'ledge of services provided b+ SocialServices and .

0 Ensre anti-discri!inator+ practice and pro!ote

diversit+

Specialis!;fnction ;dept specific

0 illing and able to travel throghot thecatch!ent area::

0 illing to 'or( nsocial hors as part of an on calldt+ rota::

0

Documents

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