®

Thank you for joining!To listen to the webinar, please follow these

instructions:• On a touch tone phone, please dial 866-516-5393 • Enter access code 55930639 and press #• Once connected, please use the mute feature on your

phone, if one is available.Asking questions: • Use the "Question” box in the GoToWebinar toolbox to the

right, to type questions throughout the presentation. Please include your name and library.

• Your questions will be answered at the end of the Webinar.• If you type a technical question we will reply to you right

away in the Question box.• If you cannot find the Question box, please e-mail your

question to: gyip@tutor.com

®

LiveLiveHomewHomeworkorkHelpHelp

You’ve Got Homework.We’ve Got Help.

®

Help hundreds Help hundreds of teens in of teens in your your community community without without additional additional resources.resources.

An online tutoring

program for grades 4-12.

An on-demandhomework assistance program.

One-to-one live connections with certified

tutors.

Help in Math, Science, Social

Studies and English.

Program hours available every

day. Select 35 weekly hours

from2:00 PM-1:00 AM EST.

Spanish-speaking service

available in Math and Science.

Always anonymous. Students can ask “dumb” questions.

Link at home, or in the library,

from a Mac or PC.

A resource for early college

students, adults going

back to school, and parents.

Live Homework Help: Live Homework Help: What Is It?What Is It?

®

Helping Helping students?students?Live Live Homework Homework Help Help is the is the perfect perfect program program for your for your library!library!

At A Glance: At A Glance: Facts & FiguresFacts & Figures

Alabama, Kansas, & AlaskaAlabama, Kansas, & AlaskaStates with Live Homework Help

statewide programs.Projects pending in other states.

94%94%of respondents say they are glad their library offers it, and would

recommend the service to friends.

3,000,000+3,000,000+Live Homework Help sessions. 1,000,000 projected for the 2008

school year!

More than 1600More than 1600public libraries across the U.S. and

Canada offer Live Homework Help.

53%53%Of Live Homework Help users

take our exit survey.

100,000100,000Average number of students served by Live Homework

Help every month!

®

Tutor.com’s Tutor.com’s tutors are tutors are online online experts experts who provide who provide help—not help—not answers—in answers—in a safe online a safe online environment.environment.

Our Tutors: Our Tutors: Who Are They?Who Are They?

Safety First: COPPA compliant sessions are anonymous,

recorded, and reviewed regularly

Specific guidance in online tutoring means the highest quality

of sessions for students

Mentors review sessions, guide tutors, and offer continuous

professional support

Our tutors are: teachers, professors, graduate students,

professional tutors, other professionals, and subject experts

All tutors complete a thorough application, screening, and

certification process

Tutors receive constant communications and

professional development

®

Place the Place the

Live Live

Homework Homework

Help link on Help link on

your library your library

homepage.homepage.

How It Works: How It Works: Getting StartedGetting Started

HomepagHomepage Icone IconPlacement is key. Ensure easy access and program success.

®

How It Works: How It Works: The Cobrand PageThe Cobrand PageAdd Add

program program

hours, logos, hours, logos,

graphics, graphics,

and any and any

special info special info

you need, you need,

to your to your

co-branded co-branded

start page.start page.

Step 2Step 2Select the subject you need help with.

Step 1Step 1Select your grade level.

Step 3Step 3Click “Connect”!You are connected to the next available tutor for your subject and grade level in a minute or two.

®

How It Works: How It Works: The Online ClassroomThe Online Classroom

Both Both

student and student and

tutor use tutor use

all of the all of the

Online Online

Classroom Classroom

tools.tools.

Session Info & Session Info & HelpHelpTechnical help is always a click away.

WhiteboardWhiteboardFull array of text and drawing tools. Tutors can add more boards as necessary.

Real-Time Real-Time ChatChatInstant-messaging- style communication.

®

How It Works: How It Works: Utilizing Utilizing the Webthe Web

Student and Student and

tutor can tutor can

share useful share useful

webpages webpages

and browse and browse

web-based web-based

resources.resources.

Sharing Sharing WebpagesWebpagesEither party can type a URL to open a page within the session.

Browser Browser HomepageHomepageDefault to library homepage (or any page you choose).Emphasize webpage content or build awareness for events and services.

http://www.rainforestweb.org

Web Web ResourcesResourcesUse online or library resources together to further learning.

®

How It Works: How It Works: Document Document SharingSharing

We protect privacy by sharing documents within the Online Classroom.Sessions can be printed for future reference and study.

Acceptable Acceptable TypesTypesShare Word, Excel, PDF, PowerPoint and other common files.

Browse for Browse for FilesFilesEither party can select files from their computer to share.

Virus Virus ProtectionProtectionFor safety, only non-executable files are acceptable.After being scanned for viruses, files appear here for easy reference.

®

Results: Results: Making A DifferenceMaking A Difference53% of 53% of

users users

complete complete

the exit the exit

survey.survey.

Results are Results are

added to added to

your your

monthly monthly

report.report.

Students Students Report Report ImprovementImprovementIn grades, confidence and completing work.

Satisfied Satisfied StudentsStudents93% recommend the service to friends!

Student Student CommentsCommentsReveal the true value and impact of the service every day.

®

Your Customers: Your Customers: What They’re SayingWhat They’re Saying

Students, Students,

parents, parents,

and and

teachers teachers

are raving are raving

about Live about Live

Homework Homework

Help!Help!

I have been waiting a long time for something

like this to come. My kids and I thank ya’ll from the

bottom of our hearts.Parent of 4th Grader

Wow! I’m in shock…for once I actually

understand my chemistry homework! If it weren’t for these tutors, I would

be failing.9th Grader

What a nice service. I didn’t have to take my

child to the libraryat 8 PM on a school night.

A parents dream.Parent of 6th Grader

Thank goodness for this site. I’m the mom and I

didn’t know the answer to the 5th grade math

problem. It helped my daughter with her math, and I learned something

new too!Parent of 5th Grader

Wow—what an amazing tutor.

I’m speechless…my selfesteem has increased due

to this experience. 12th Grader

I like how they don’t giveyou the answer until you

figure it out yourself.6th Grader

I entered the service to see

how it worked before I told my kids about it I

really like it…did a great job of walking me through my questions

andtried to help me

understandwhat I was doing wrong.

Teacher

I have gone from D’s in math to A’s. Thanks for all

the help.5th Grader

Its better than a real classroom cause you are

not afraid to ask them questions!

10th Grader

®

Detailed Detailed

monthly monthly

reports are reports are

e-mailed e-mailed

to you to you

each each

month.month.

Results: Results: Reporting on Students ServedReporting on Students ServedSession Session InformationInformationOverall number and session length.Grade and Grade and SubjectSubjectBreakdown of usage.Review Review SatisfactionSatisfactionPost-session survey results and student comments.Branch Branch BreakdownBreakdownAll of the data abovelisted by branch.

®

Live Homework Help Live Homework Help atat

PawtucketPawtucket Public Public LibraryLibrary

Presented by Robin LensingTeen Librarian

December 13, 2007

®

At A Glance: At A Glance: Today’s SessionToday’s Session

Background Demographics Live Online Homework Help Challenges Funding Promoting LHH Benefits

®

PawtucketPawtucket Public LibraryPublic Library : : BackgroundBackground

Population 72,000 City size approximately 9 square miles According to the 2000 US Census

Bureau, 13.9% of Pawtucket’s total population is Latino or Mexican

®

PawtucketPawtucket Public LibraryPublic Library : : DemographicsDemographics

Population = 72,000

Library Cardholders = 28,073

Teen Library Card Holders (2007) = 4,492

®

PawtucketPawtucket Public LibraryPublic Library : : Homework HelpHomework Help

Great Demand for Homework Assistance Parents and students Limited tutoring outside of school No affordable tutoring service in

the community

®

PawtucketPawtucket Public LibraryPublic Library : : Homework Homework HelpHelp

From Our Surveys Students Say…

88.54% Were glad we offer the service 87.48% Would recommend this service to a friend

Live Homework Help has served 3,398 this year alone! 27% of sessions served were students in 7th, 8th and 9th grade.

®

PawtucketPawtucket Public LibraryPublic Library : : Homework HelpHomework Help

Tutor.com’s Live Homework Help provides Trained tutors Greater range of hours Anonymity Remote access with library card

®

PawtucketPawtucket Public LibraryPublic Library : : ChallengesChallenges

Challenge: Funding Challenge: Spreading the word

Keeping staff informed Training Providing resources

Promoting service in schools

®

PawtucketPawtucket Public LibraryPublic Library : : Promoting LHHPromoting LHH Staff Involvement

Outreach Schools After-school programs Book Mobile

MySpace http://www.myspace.com/pawtucketlibrary

In-library Posters Bookmarks Presentations

http://web.provlib.org/pawlib/

®

PawtucketPawtucket Public LibraryPublic Library : : Benefits of LHHBenefits of LHH

Drives traffic to library website and online programs Raises library’s profile in the community Provides opportunities for school partnerships Increases awareness of other library programming Levels playing field for kids with access to tutors, regardless of geography/class.

®

Tutor.com: Tutor.com: Marketing Marketing

Program Cards Program Cards & Bookmarks& Bookmarks available as digital files so you can print as many as you need!

New Posters & New Posters & FlyersFlyerscustomizable for any library promotion

Templates are available at

http://http://clients.tutor.comclients.tutor.com

http://pawtucketlib.org

http://pawtucketlib.org

®

Tutor.com: Tutor.com: Best PracticesBest Practices

®

PawtucketPawtucket Public LibraryPublic Library :: In Their WordsIn Their Words

“it was so great my tutor was so nice i want to come in this all the time and tell all of my friends about this website!!!!!!!!!! this was the best tutor i have

ever got” – 4th Grader

“sometimes i feel like i can never figure out a problem on my homework which brings down my confidence. this helps me allot!” - 6th Grader

“It was fun and i now have more confidence to talk about the subject that we are studying in class.” – 9th Grader

“I love how the tutors treat us!! its like they care about if we get help or not!! there so nice and caring!! I love this site NEVER GET RID OF IT!!! :) and

tell Susan f she is a awesome tutor!!!” – 10th Grader

“This was my first time using this service I really appreciated it. It has helped me and I will be using the service more often!” – 12th Grader

®

If you have questions that you would like to ask offline, you

can contact me at:

Robin LensingTeen Librarian

PawtucketPawtucket Public LibraryPublic Libraryrlensing@pawtucketlibrary.org

Any Questions?Any Questions?

®

Contact Us Today!

If you have any questions or want to speak with your sales

representative please contact:

Mary Ann Young at myoung@tutor.com or at

888.888.6726 ext.284