>> Supply Chain Solutions that Deliver.

For Internal Use Only v052504

Our Clear Commitment:

NextLeapThe Journey after

8 Quarters

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2- UTi CONFIDENTIAL -

NextLeap

FIRST LEAP

The Journey is under way …… but the road ahead is steep

Growth

Today

1993 2004

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Int’l Carriers

Passenger Airlines

Air Cargo

Truckers

Ocean

Freight Forwarding Warehousing

Brokers

Software Companies

APS

ERP

Consulting

Contract Manufacturers

OEMs

Packaging Companies Manufacturers’

Extension

Distribution

Integrators

We have a tremendous opportunity …… and the space is wide open

Global Integrated Logistics

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The Journey continues …… as we add solutions to our core services

Global

Local

FIRST LEAP

February 2002

1993

Global Integrated Logistics

Range of Services and Solutions

Total Outsourced

Solution

Freight Forwarding

Services

Customs/ Compliance

Services

OrderMgmt.

Services

Contract Logistics Services

Integrated Supply-Chain

Solutions

Specialized Industry Solutions

. . . . .

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There is much to be done in our Journey … … towards Global Integrated Logistics

Global

Local

FIRST LEAP

February 2002

1993

Global Integrated Logistics

UniservSouth Africa

UnionAir Transport

TranstecOcean Express

Continental

Range of Services and Solutions

Total Outsourced

Solution

Freight Forwarding

Services

Customs/ Compliance

Services

OrderMgmt.

Services

Contract Logistics Services

Integrated Supply-Chain

Solutions

Specialized Industry Solutions

. . . . .

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What does Global Integrated Logistics mean?

Integration

Stand AloneServices

Customer

Our Integration Triangle connects our Customer with …

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… our Stand Alone Services.

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Our Integration Triangle has 3 elements …… Acct Mgmt, Visibility & Customized Solutions

Customer

Fre

igh

t F

orw

ard

ing

Bro

kera

ge/

Co

mp

lian

ce

Co

ntr

act

Lo

gis

tics

Dis

trib

uti

on

These 3 integration elements deliver for the customer a common global experience …

… while we continue to operate our services on a stand alone basis.

AccountManagement

Visibility

Customized Solutions

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1st Integration Element …… Account Management

AMP

SSP

PSS

PSS = Professional Selling SkillsSSP = Solution Selling ProcessAMP = Account Management Process

Our sales processes help strengthen customer relationships at all levels.

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2nd Integration Element …... Visibility through eMpower5

Track & trace at the SKU level anywhere, anytime on a real-time basis whether product is at "rest" or in "motion."

Supplier

ERP System

Manufacturer

ERP System

Customer

ERP System

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3rd Integration Element …… Customized Solutions deliver value

RecipeSpaghettiDinner

Solution

IndividualIngredients

Stand AloneServices

Individual ingredients are combined to make a spaghetti dinner. Greatest value is captured when it is served at a restaurant.

RestaurantDinner

CustomizedSolution

Menu

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Stand Alone Services Level of Integration

Basic Services

Lev

el o

f S

pec

iali

zati

on

Customer Demand

Customer Demand

Highly Specialized Solutions

Highly Integrated Solutions

Customers

Potential Strategic PLPs

Cu

sto

mer

De

man

d

Why Global Integrated Logistics?

Customer Demand is driving us toward highly Integrated and Specialized Solutions.

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Our key customers demand Integrated & Specialized Solutions in their Industries

Apparel, Fashion & Textiles

Pharma, Health & Beauty

Auto & Assembly

Chemicals

Hi-TechElectronics

Others

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Constantly Create Higher Customer Value

Passionately Focus

on Customers

Stand Alone Services Level of Integration

Basic Services

Lev

el o

f S

pec

iali

zati

on

Highly Specialized Solutions

Highly Integrated Solutions

How should we respond to this customer demand for solutions?

Qu

ickl

y A

ct o

n

New

Id

eas

Continuously Improve Quality

We must strengthen our Core Services and expand to offer Solutions which deliver greater value to customers

Core Services

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What does Our Clear Commitment mean?

So what’s our progress after 8 quarters?

Our Clear Commitment

To deliver Global Integrated Logistics, we have given our

Clear Commitment to achieve our NextLeap Target.

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1 6 11 16

2 7 12 17

3 8 13 18

4 9 14 19

5 10 15 20

First 20: Progress after 8 quarters …… customers being considered as S-20 PLPs

20 Strategic Customers

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Second 20: Progress after 8 quarters …… we are running ahead!

13 %

Prior 5 Years 5 Years of NextLeap

Revenue

NextLeap Actual Net Revenue Growth

NextLeap 20% Annual Target

20% Annual Revenue Growth

33%

47%

20 %

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Third 20: Progress after 8 quarters …… clearly lots of work to do in Freight Forwarding!

14%

20%

OperatingMarginPercent

20% Operating Ratio

5 Years of NextLeap

16% 16%

Pri

or

Yea

r B

asel

ine

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Freight ForwardingOperating Ratio NextLeap Annual Objective

NextLeap Actual Result

Freight Forwarding(incl. Customs Brokerage)

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Third 20: Progress after 8 quarters …… lots more work to do in Contract Logistics!

7%

10%

OperatingMarginPercent

20% Operating Ratio

5 Years of NextLeap

7%6%

Pri

or

Yea

r B

asel

ine

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Contract Logistics Operating Ratio

NextLeap Annual Objective

NextLeap Actual Result

Contract Logistics(incl. Distribution)

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Fourth 20: We have created 3 dashboards …… but need to improve tools for measurement

20 Performance Metrics

Company

Freight Forwarding Contract Logistics

Air Yield

Ocean Yield

On TimePerformance

Return on Invested Capital

CustomerProfitability

CustomerSatisfaction

# PLPs …

…Billing

AccuracyProductivity

RatioSpace

UtilizationPick

Accuracy…Safety

DSOFCF

RevenueGrowth

OperatingRatio

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Fifth 20: Great progress but …… need to step up Local Deployment & Initiatives

Time

Deliverab

les

Feb 2002

8 quarters completed

12 quartersleft to go

20 Quarters of Deliverables

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The Five 20s add up to a single NextLeap Target

20 Strategic Customers

20% Annual Revenue Growth Rate

20% Operating Ratio

20 Performance Metrics

20 Quarters of Deliverables

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When we reach the NextLeap Target …… we will stand on The Podium as a winning team

… Global Integrated Logistics

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Steps to the NextLeap Target remain unchanged

Our Aim

Core Initiatives

Projects

Strategy Foundation

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The First Step: Each customer’s success remains at the core of Our Purpose

Strategy Foundation

We Deliver Competitive Advantage

to our Customer's Global Supply Chain

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Guiding Strategies underpin NextLeap’s foundation

G LOBALGrowth

PREDICTABLEPerformanceI

Intelligent NFORMATION

HUSTLE

SSupply Chain OLUTIONS

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Strategy Foundation

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Our Principles set the rules by which our team will play the game

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Strategy Foundation

I nte

gri

ty

Tra

nsp

are

ncy

Fre

ed

om

of

Exp

ressi o

n

Accou

nta

bi li t

y t

hro

ug

hEm

pow

erm

en

t

Safe

gu

ard

s

Corp

ora

te C

iti z

en

sh

i p

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Agility

Passion

By living these Differentiators each day, we separate ourselves from all competitors

What makes us Different?

Customized Solutions

Quantified Value

Integration

Global Reach

Deployment

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Strategy Foundation

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The Second Step: Our Aim describes who we want to be at the end of NextLeap

We are an agile, competent, disciplined and innovative team driving growth, performance and quantified value as the Primary Logistics Partner (PLP) to our global and local customers.

We cherish long term relationships.

We integrate our people, enterprise-wide processes and e-Business technology, with our partners, to deliver customized supply chain solutions, services, and information…worldwide.

Our Aim

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Long term relationships … What does it mean to be a Primary Logistics Partner?

Logistics – We deliver customized supply chain solutions, services and information through our worldwide network, by integrating our core services of freight forwarding, customs brokerage, order management, contract logistics and distribution.

Primary – We aim to be the customer’s first choice and largest source of integrated logistics services and solutions, always in a direct relationship.

Partner – We cherish intimate, long-term integrated relationships that drive mutual benefit.

Integration

Stand AloneServices

Customer

When we are successful with a PLP relationship, the customer is …

“In the Triangle”

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The Third and Transforming Step: Core Initiatives …updated after 8 quarters, and accelerating!

Core Initiatives

Transformation

Strategic Acquisitions

Primary Logistics Partner

Processes & Execution

Identity, People & Org.

I.T. Architecture

Services, Solutions & Markets

Original

Business and

Organization

Our Aim

Val

ue

Cre

atio

n

Quarters 1-8 Quarters 9-15 Quarters 16-20

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The Fourth & Action Step: Enterprise Projects, Local Deployment & Local Initiatives deliver change

Projects

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NextLeap’s Enterprise Projects AND Local Deployment AND Local Initiatives Transform UTi’s Practices and Profile over 20 Quarters

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Enterprise Projects completed during the first 8 quarters

Enterprise Projects Core Initiatives

Vertical Markets Primary Logistics Partner

20 PLP’s Primary Logistics Partner

Customer SOP Processes & Execution

Yield Management I Processes & Execution

Deploy uOrder Services, Solutions & Markets

Management Incentive Plan Identity, People & Organization

IT Architecture Proof of Concept IT Architecture

Inzalo IT Architecture

Supply Chain Visibility Services, Solutions & Markets

Acquire Contract Logistics Capabilities Strategic Acquisitions

Acquisition Criteria Strategic Acquisitions

uBase Expansion IT Architecture

Projects

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Active Enterprise Projects … … to be completed over the next several quarters

Enterprise Projects Core Initiatives Target Completion

Effective Controls Processes & Execution Quarter 13

Corporate Governance Processes & Execution Quarter 10

People Strategy Identity, People & Organization Quarter 10

NextGen IT Architecture IT Architecture Quarter 9

Supply Chain Visibility Deployment Services, Solutions & Markets Quarter 14

Customer Management System Primary Logistics Partner Quarter 12

Business Intelligence Primary Logistics Partner Quarter 11

uBase Deployment Process & Execution Quarter 12

ProjectsPending Enterprise Projects FY05 Core Initiatives

Common Global Processes(for Freight Forwarding)

Processes & Execution

Yield Management II Processes & Execution

Data Quality IT Architecture

Strategic Procurement Processes & Execution

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Our Clear Commitment to the NextLeap Target … …and to stand on The Podium as a Winning Team

Our Aim

Core Initiatives

Projects

Strategy Foundation

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Without help from anyone, what can we do as a team locally to reach the NextLeap Target?

… on The Podium

1. ____________________________

2. ____________________________

3. ____________________________

4. ____________________________

5. ____________________________

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