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bertha-griffith
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Evolution of the Business Office: Oregon
October 19, 1987…
New Programs
New Legislation
New Environment
New People
New Expectations
Nearly 27 Years Later…
Some Change is Constant
Commercial Registry v. Business Services
Public vs. Private dynamic
Truth is extraneous
The Customer is Responsible
“More with less and faster”
Technology is the key
New Paradigm!
Then Now
Protect the Public (Regulation-centric)
Gatekeeper
A place businesses have to go to
Help Businesses Succeed
(Customer-centric)
Enabler
A place businesses want to go to
Workforce is shrinking. Knowledge is retiring. Demands are changing. Change is faster.
.Getting ahead of the curve
Reacting to demands tomorrow will be too late.
We have to prepare NOW.
New Services oSmall Business Assistance o License DirectoryoMaking ConnectionsoMore Free Info
New Focuso Web serviceso Assistance, not production
Oregon Re-Alignment
Cross-trainedNew trainingNew Focus:Production workers
Staff
Problem solvers
HomeCall Center/Counter• Rotating Workstations• Job carts?• Hoteling?• Single sign-on?
Really home?
Environment
Browser-based Back OfficeCloud Services Data analyticsDocument Management SystemCustomer Relationship Management
SystemKnowledge Management System
Technologies
Applications Social media Legacy storage Certificates Statistics
Everything Else
In 5-10 yrs. Partner, not barrier Information ‘R Us New toolsNew Goal: Enable Business Success Through
Information – Public AND Private
The Next Generation