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© Maybo Ltd 2006
1
Violence
Risk Reduction
IOSH 2013
Bill Fox, Maybo
© Maybo Ltd 2006
2
Agenda
Work related violence A brief history Key learning
The elements of a successful strategy
Securing better workplace outcomes
Cost effective approaches to training
© Maybo Ltd 2006
3
Work related violence
A brief history…
Life according to Brian
A brief history…
Life according to Brian
© Maybo Ltd 2006
4
Work related violence: Brief History
1990’s
We have a problem Houston!
1990’s
We have a problem Houston!
© Maybo Ltd 2006
5
Work related violence: Brief History
2000 - 2005National Occupational Standards
‘Zero Tolerance’Regulatory CM training for NHS & Security
Qualifications
2000 - 2005National Occupational Standards
‘Zero Tolerance’Regulatory CM training for NHS & Security
Qualifications
© Maybo Ltd 2006
6
Work related violence: Brief History
2005 – 2012Organisational ‘multi element strategy’
Public Health ModelViolence Reduction Degree!
Technology ‘solutions’Case Law
2005 – 2012Organisational ‘multi element strategy’
Public Health ModelViolence Reduction Degree!
Technology ‘solutions’Case Law
© Maybo Ltd 2006
7
What did the Romans do for us?
Key
© Maybo Ltd 2006
8
Remember ‘Zero Tolerance’
Oops!
© Maybo Ltd 2006
9
Key Learning
It isn’t that easy….
Work related violence is a complex risk area influenced by many factors
- not all within our control!
It isn’t that easy….
Work related violence is a complex risk area influenced by many factors
- not all within our control!
© Maybo Ltd 2006
10
Key Learning
Policy
Risk Assessment
Technology / PPE
Training….
© Maybo Ltd 2006
11
Training
Training is one of the first control measures organisations are expected to put in place to address risks
It will improve matters if done well but can be costly and deliver little tangible change
Organisations therefore need to be clear about its purpose and their desired outcomes
© Maybo Ltd 2006
12
The desired outcome
Quality Training?
Current State
© Maybo Ltd 2006
13
Safer Environment?
= Fewer incidents & assaults
= Less Restraints etc.
Training etc.
The desired outcome
Current State
© Maybo Ltd 2006
14
The Real Challenge
To help deliver:
Fewer and less severe incidents
More confident and capable staff
A safe and positive experience for customers/service users
Reduced risk for the organisation
© Maybo Ltd 2006
15
Positive Outcomes
Require an
organisational commitment where training forms part of a
Multi-element strategy
© Maybo Ltd 2006
16
Tertiary
Secondary
Primary
PRO
-AC
TIVE
REA
CTI
VE
A Strategy Operating at 3 levels
© Maybo Ltd 2006
17
An Effective Training Model =
For training to deliver operational outcomes it must address proactive and reactive strategies and be:
Fit for Purpose
Delivered well
Transferred to the workplace
Maintained and supported
© Maybo Ltd 2006
18
8 Core Elements of Strategy Current State
Safer Workplace
Leadership
Service & Engagement
Staffing &
Supervision
Environment
Learning Culture
Data AnalysisTraining
Working Practices
Delivered as part of a wider strategy
© Maybo Ltd 2006
19
Current StateCurrent State
Safer WorkplaceSafer Workplace
Needs Review
& Design
Delivery
Transfer
MaintenanceTraining
Maybo Effective Training Partnership Model
© Maybo Ltd 2006
20
Current StateCurrent State
Safer WorkplaceSafer Workplace
Leadership
Service & Engagement
Staffing
Environment
Culture
Data Analysis
Needs Review
& Design
Delivery
Transfer
Maintenance
Working Practices
Training
Interdependent Elements
© Maybo Ltd 2006
21
Current StateCurrent State
Safer Workplace?Safer Workplace?
1. Needs Review
& Design
2. Delivery
3. Transfer
4. Maintenance
Output 1:
Fit for Purpose Training
Output 2:
High Quality Delivery
Output 3:
Workplace Integration
Output 4:
Sustained Change & Results
Kirkpatrick
L1 & L2
L3 & L4
Output Focussed & Evaluated
© Maybo Ltd 2006
22
Cost Effective Training Approaches
Blended Learning
Risk Based – Prioritised – Relevant
= Fit for Purpose!
© Maybo Ltd 2006
23
Our Purpose
Maybo helps organisations create
safe, positive environments for service users and staff through
effective training & partnership
© Maybo Ltd 2006
24
If we can help….
Bill Fox
www.maybo.com
01580 881346
© Maybo Ltd 2006
25
Notes/appendices
© Maybo Ltd 2006
26
Maybo’s ‘8 Steps’ to Positive Outcomes
FEATURES
1 Leadership Commitment: A priority led from ‘top‘Clear values, policy, goals & strategy
Clear responsibilities at each levelMonitoring, systematic checks/audit
2 Staffing & Supervision
Recruiting the right staff (& trainers)Sufficiently qualified and competent
Adequate staffing levels Effective workplace supervision
3 Training Core role competencies metRelevant & prevention focused
Transfer to workplace & supportMaintenance & Evaluation
4 Environment Design & layout = fit for purposePositive experience for service users
Reduced triggersAdequate Security Measures
5 Service & Engagement
High standards of service deliveryConsulting with service users & staff
Positive Person Centred approachCommunicating with stakeholders
6 Working Practices
Awareness of risks and controlsEmbedding training & safe practices
Following guidance & proceduresGenerating ideas & improvements
7 Data Analysis Quality data & analysis (hard & soft)Identify successes & target concerns
‘Positively competitive’ measuresInforms practice & strategy
8 Learning Culture
Recognises and values progressDrives workplace learning & support
Debrief incidents & learn ‘no blame’Learn together with our clients