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第第第 Maturity Level 3: Managed Process Areas 南南南南南南 南南南 南南南 南南南 南

第四章 Maturity Level 3: Managed Process Areas

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第四章 Maturity Level 3: Managed Process Areas. 南台科技大學 資管系 陳炳文、吳敏南 編. Table of Contents. 需求發展 (RD) 技術解決方案 (TS) 產品整合 (PI) 驗證 (VER) 確認 (VAL) 組織流程專注 (OPF) 組織流程定義 (OPD). Table of Contents (2). 組織訓練 (OT) 整合的專案管理 (IPM) 風險管理 (RSKM) 整合團隊合作 (IT) 整合的供應商管理 (ISM) 決策分析與解決方案 (DAR) 適於整合之組織環境 (OEI) - PowerPoint PPT Presentation

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  • Maturity Level 3:Managed Process Areas

  • Table of Contents (RD)(TS)(PI)(VER)(VAL)(OPF)(OPD)

  • Table of Contents (2)(OT)(IPM)(RSKM)(IT)(ISM)(DAR)(OEI)Q&A

  • Requirement Development

  • (RD)

  • Where Does RD Stand?

  • Why is RD Important?Produce and analyze customer, product, and product component requirements.RD Includes customer requirements rather than only product-level requirementsCustomer may also provide specific design requirementsProduct/Product Component requirementRefined from customer requirementsDerived from design solution

  • (RD)(specific goal, SG)SG 1 SG 2 SG 3

  • SG 1 ()

  • SG 1 (specific practice, SP)SP 1.1 SP 1.2

  • RD Context of SG1

  • SP 1.1

  • SP 1.1 (2)

  • SP 1.1 (3)(patterns)(use cases)()

  • Working with Difficult CustomersProtect yourself!Manage the risk of the customer-supplier interface.Document commitments both ways:Communicate.Manage expectations so there are no surprises.Be willing to teach and ready to learn:If your partner is not willing to listen, be prepared to fine a new partner (or be ready to live with the consequences).

  • SP 1.2

  • SP 1.2 (2)1. 2. (verification)3. (validation)1. 2.

  • SG 2

  • SG 2 (specific practice, SP)SP 2.1 SP 2.2 SP 2.3

  • RD Context of SG2

  • SP 2.1

  • SP 2.1 (2)1. 2. 3. 1. 2. 3.

  • SP 2.2

  • SP 2.2 (2)1. 2. 3. 4. 5. 1. 2. 3. 4.

  • (Derived Requirements) Derived requirements (Not in the customer requirements) consideration the following:Requirements that are not explicitly stated in the customer requirements.From contextual requirements e.g. applicable standards, law, policies, common practices and management decision.From requirements needed to specify a product component. Derived requirements can also arise during analysis and design of components of product or system.

  • SP 2.3

  • SP 2.3 (2)1. 2.

  • SG 3

  • SG 3 (specific practice, SP)SP 3.1 SP 3.2 SP 3.3 SP 3.4 SP 3.5

  • RD Context of SG3

  • SP 3.1

  • SP 3.1 (2)1. 2. 3. 4. (use cases)5. 6. 1. 2. 3. 4.

  • SP 3.2

  • SP 3.2 (2)1. 2. 3. 1. 2. ()3. ()4. 5. 6.

  • SP 3.3 (necessary)(sufficient)

  • SP 3.3 (2)1. 2. 3. 4. 1. 2. 3. 4. 5. 6.

  • SP 3.4

  • SP 3.4 (2)1. 2. 3.

  • SP 3.5

  • SP 3.5 (2)1. 2. ()3.

  • GG3 GG3

  • GG3 (2)(generic practice, GP)GP 2.1 (CO 1) GP 3.1 (AB 1) GP 2.2 (AB 2) GP 2.3 (AB 3) GP 2.4 (AB 4) GP 2.5 (AB 5) GP 2.6 (DI 1) GP 2.7 (DI 2) GP 2.8 (DI 3) GP 3.2 (DI 4) GP 2.9 (VE 1) GP 2.10 (VE 2) GPCMMI

  • RM (Requirement Management) managing customers and product requirement, obtaining the agreement with the requirements providers, commitments with stakeholder, maintaining traceabilityTS (Technical Solution)outputs of requirements are used, development of alternatives solution and design used in refining and deriving requirementsPI (Product Integration) interface requirements and interface managementVER (Verification)verify resulting product meet the requirementsVAL (Validation) validated against the customer needsCM (Configuration Management)ensure that key work products are controlled and managedRisk M (Risk Management) managed risk that are related requirements

  • RD: Requirements DevelopmentTS: Technical SolutionPI: Product IntegrationVer: VerificationVal: Validation

  • Technical Solution

  • (TS)

  • (TS)SG 1 SG 2 SG 3

  • SG 1 SP 1.1 SP 1.2 SP 1.3

  • SP 1.1

    1. 2. 3. 4. 1. 2. 3. 4. 5. 6.

  • SP 1.2 1. ()2. 3. 1. 2.

  • SP 1.3 1. 2. 3. 1. /2. 3. 4. 5. 6. 7.

  • SG 2 SP 2.1 SP 2.2 SP 2.3 SP 2.4

  • SP 2.1 1. 2. 1. 2. 3. 4. 5.

  • SP 2.1 ()(E-R models)()

  • SP 2.2 1. 2. 3. 4. ()5.

  • SP 2.3 1. 2. 3. 4. 1. 2. 3.

  • SP 2.4 1. 2. 3. 1. 2. 3. ()

  • SG 3 SP 3.1 SP 3.2

  • SP 3.1 1. 2. 3. 4. 5.

  • SP 3.2 1. 2. 3. 4. 5. 1. 2. 3. 4. 5. 6.

  • SP 3.2 ()

  • (PI)

  • 4.3 (PI)

  • 4.3 (PI)SG 1 SG 2 SG 3

  • SG 1 SP 1.1 SP 1.2 SP 1.3

  • SP 1.1 1. 2. 1. 2. 3. 4. 5. 6.

  • SP 1.2

    1. 2. 1. 2. 3. 4. 5. 6.

  • SP 1.3

    1. 2. 1. 2. 3.

  • SP 1.3 () //

  • SG 2 SP 2.1 SP 2.2

  • SP 2.1 1. 2. 3. 1. 2. 3.

  • SP 2.2 1. ()2. 3. 4. 5. 6. (API)7. 1. 2. 3.

  • SG 3 SP 3.1 SP 3.2 SP 3.3 SP 3.4

  • SP 3.1 1. 2. 3. 4. 5. 1. 2. 3. 4. 5. 6. ()

  • SP 3.2 1. 2. 3.

  • SP 3.3 1. 2. 3. 1. 2.

  • SP 3.4 1. 2. 1. 2. 3. 4. 5. 6.

  • (VER)

  • (VER)

  • (VER)SG 1 SG 2 SG 3

  • SG 1 SP 1.1 SP 1.2 SP 1.3

  • SP 1.1 1. 2. 1. 2. 3. 4. 5.

  • SP 1.2 1. 2. 3. 4.

  • SP 1.3 1. 2. 1. 2. 3. 4.

  • SP 1.3 ()

  • SG 2 SP 2.1 SP 2.2 SP 2.3

  • SP 2.1 1. 2. 3. 4. 5. 6. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

  • SP 2.1 ()

  • SP 2.2 1. 2. 3. 1. 2. 3. 4. 5. 6. 7.

  • SP 2.3 1. 2. 1. 2. 3. 4.

  • SG 3 SP 3.1 SP 3.2

  • SP 3.1 1. 2. 3. 4. 1. 2. 3. 4.

  • SP 3.2 1. ()2. 3. 4. ()1. 2. 3. 4. 5. 6. ()

  • (VAL)

  • (VAL)

  • (VAL)SG 1 SG 2

  • SG 1 SP 1.1 SP 1.2 SP 1.3

  • SP 1.1 1. 2. 3. 4. 1. 2. ()3. 4. 5.

  • SP 1.2 1. 2. 3. 4. 5. 6.

  • SP 1.3 1. 2. 3. 1. 2. 3.

  • SG 2 SP 2.1 SP 2.2

  • SP 2.1 1. 2. 3. 4. 5.

  • SP 2.2 1. 2. 3. 1. 2. ()3. 4. 5.

  • (OPF)

  • (OPF)

  • (OPF)SG 1 SG 2

  • Basic Process Management PAs

  • SG 1 SP 1.1 SP 1.2 SP 1.3

  • SP 1.1 1. 2. 3. 4. 5. 6.

  • SP 1.2 1. 2. 3. 1. 2. 3. 4. 5. 6.

  • SP 1.3 1. 2. 1. 2. 3. 4.

  • SG 2 SP 2.1 SP 2.2 SP 2.3 SP 2.4

  • SP 2.1 1. 2. 3. 4. 5.

  • SP 2.1 ()

  • SP 2.2 1. 2. 3. 1. 2. 3. 4. 5. 6. 7. 8.

  • SP 2.3 1. 2. 3. 4. 1. 2. 3. 4.

  • SP 2.4 1. 2. 3. 4. 5. 6. 1. 2. 3. 4. 5. 6. 7. 8. 9.

  • (OPD)

  • (OPD)

  • (OPD)SG 1

  • SG 1 SP 1.1 SP 1.2 SP 1.3 SP 1.4 SP 1.5

  • SP 1.1 1. 2. 3. 4. 5. 6. 7. 8. 9.

  • SP 1.1 () ()

  • SP 1.2 1. 2. 3. 4.

  • SP 1.3 1. 2. 3. 4. 5. 6.

  • SP 1.4 1. 2. 3. ()4. 1. 2. 3. 4. 5. 6. 7. 8.

  • SP 1.5 1. 2. 3. 4. 1. 2. 3. 4. 5. 6. 7.

  • (OT)

  • (OT)

  • (OT)SG 1 SG 2

  • SG 1 SP 1.1 SP 1.2 SP 1.3 SP 1.4

  • SP 1.1 1. 2. 1. 2. 3. 4. 5.

  • SP 1.2

    1. 2. 1. 2. 3.

  • SP 1.3 1. 2. 3.

  • SP 1.3 ()

  • SP 1.4 1. 2. 3. 4. 5. 6.

  • SP 1.4 ()

  • SG 2 SP 2.1 SP 2.2 SP 2.3

  • SP 2.1 1. 2. ()3. 4.

  • SP 2.2 1. 2. 1. 2. 3. 4.

  • SP 2.3 1. 2. 3. 4. 1. 2. 3.

  • (IPM)

  • (IPM)

  • (IPM)SG 1 SG 2 SG 3 IPPD SG 4 IPPD

  • SG 1 SP 1.1 SP 1.2 SP 1.3 SP 1.4 SP 1.5

  • SP 1.1 1. 2. 3. 4. 5. 6. 7.

  • SP 1.2 1. 2. 1. 2.

  • SP 1.2 ()

  • SP 1.3 1. 2. 3. 4. 5. 6. 7. (WBS)8. 9.

  • SP 1.3 ()

  • SP 1.4 1. 2. ()3. 4. 1. 2. 3. 4. 5.

  • SP 1.5 1. 2. 3. ()1. 2. 3. 4.

  • SP 1.5 ()

  • SG 2 SP 2.1 SP 2.2 SP 2.3

  • SP 2.1 1. 2. ()3. 1. 2. 3.

  • SP 2.2 1. 2. 3. 4. 1. 2. 3. 4. 5. 6.

  • SP 2.3 1. 2. 1. 2. 3. 4. 5. 6.

  • SG 3 IPPD SP 3.1 SP 3.2

  • SP 3.1 1. 2. 3. 4. 5. 1. 2. 3.

  • SP 3.2 1. 2. 3. 4. 5. 6. 7. ()1. 2. 3. 4. 5. 6.

  • SP 3.2 () () ()

  • SG 4 IPPD SP 4.1 SP 4.2 SP 4.3

  • SP 4.1 1. 2. WBS 3. 4. 1. 2. 3. 4. 5. 6. 7.

  • SP 4.2 1. 2. ()1. 2. 3. 4.

  • SP 4.3 1. 2. 3. 4. 5. 6. 7. 8. 1. 2. 3. 4. 5. 6. 7. 8.

  • (RSKM)

  • (RSKM)

  • (RSKM)SG 1 SG 2 SG 3

  • SG 1 SP 1.1 SP 1.2 SP 1.3

  • SP 1.1 1. ()2. 1. 2.

  • SP 1.1 ()()(/)

  • SP 1.2 1. 2. ()1. 2. 3.

  • SP 1.3

  • SG 2 SP 2.1 SP 2.2

  • SP 2.1 1. 2. 3. 4. 5. 6.

  • SP 2.1 ()

  • SP 2.2 1. 2. 3.

  • SG 3 SP 3.1 SP 3.2

  • SP 3.1 1. 2. 3. 4. 1. 2. 3. 4. 5.

  • SP 3.2 1. 2. 3. 4. 5. 1. 2. 3. 4. 5. 6.

  • (IT)

  • (IT)

  • (IT)SG 1 SG 2

  • SG 1 SP 1.1 SP 1.2 SP 1.3

  • SP 1.1 1. 2. 1. 2.

  • SP 1.2 1. 2. 3. 1. 2. 3. 4.

  • SP 1.3 1. 2. 3. 4. 1. 2. 3. 4.

  • SP 1.3 ()

  • SG 2 SP 2.1 SP 2.2 SP 2.3 SP 2.4 SP 2.5

  • SP 2.1 1. 2. 3. 1. 2. 3. 4. 5. 6.

  • SP 2.2 1. 2. 3. 4. 1. 2. 3. 4. 5.

  • SP 2.3 1. 2. 3. 1. 2.

  • SP 2.3 ()

  • SP 2.4 1. 2. 1. 2. 3.

  • SP 2.5 1. 2. 3. 4. 1. 2. 3.

  • (ISM)

  • (ISM)

  • (ISM)SG 1 SG 2

  • SG 1 SP 1.1 SP 1.2

  • SP 1.1 1. 2. 3. 4. 1. 2. 3.

  • SP 1.2 1. 2. 1. 2. 3.

  • SP 1.2 ()/

  • SG 2

    SP 2.1 SP 2.2 SP 2.3

  • SP 2.1 1. 2. 3. 4. 5. 1. 2. 3.

  • SP 2.2 1. 2. 3. 1. 2. 3.

  • SP 2.3 1. 2. 1. 2. 3. 4. 5. 6.

  • (DAR)

  • (DAR)

  • (DAR)SG 1

  • SG 1 SP 1.1 SP 1.2 SP 1.3 SP 1.4 SP 1.5 SP 1.6

  • SP 1.1 1. 2.

  • SP 1.1 ()

  • SP 1.2 1. 2. 1. 2. 3. 4. 5. 6.

  • SP 1.3 1. 2. 3.

  • SP 1.4 1. 2. 3.

  • SP 1.5 1. 2. 3. 4. 5. 6.

  • SP 1.6 1. 2.

  • (OEI)

  • (OEI)(IPPD)

  • (OEI)SG 1 IPPD SG 2 IPPD

  • SG 1 IPPD SP 1.1 SP 1.2 IPPDSP 1.3 IPPD IPPD

  • SP 1.1 1. 2. 3. 1. 2. 3. 4. 5. 6.

  • SP 1.2 1. 2. 3. 1. 2. 3. 4. 5. 6. 7.

  • SP 1.2 () (e-mail) ()

  • SP 1.3 IPPD 1. IPPD 2. IPPD 1. IPPD 2. IPPD

  • SG 2 SP 2.1 SP 2.2 SP 2.3

  • SP 2.1 1. 2. 3. 1. 2. 3. 4.

  • SP 2.2 1. 2. 1. IPPD 2. 3. 4.

  • SP 2.3 1. 2. 1. 2. 3.

  • Q&A