| March 26, 2013

National Summit on Integrating Energy Efficiency & Smart Grid

HEMS and Smart Meter Integration

| Oct 15, 2013

Demand Response- HAN Demand response using HAN resources allows end-use customers to reduce their electricity usage in a given time period, or shift that usage to another time period, in response to a price signal, a financial incentive, or utility reliability need.Robust customer engagement tools and flexibility increases program success and customer satisfaction.Utilities leveraging smart grid investments beyond automated meter readings and outage management to improve operational efficiencies

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3 | Oct 15, 2013

Demand-Side Management by providing real time meter data direct to users and the cloud

Use of Programmable Control Thermostats (PCT) increasing as consumers embrace technology.

Customer portals allowing for PCT ease of use and tools to manage energy usage

Current Approach: Utility Owned Devices

Traditional utility model that supports DLC or Demand Response

4 | Oct 15, 2013

Future Approach: Customer owned devices

Use of Programmable Control Thermostats easily purchased at local stores

Distributed intelligence learns customer behavior and provides additional savings

Technology enables customer engagement through ease of use and convenience.

Mashable Apps allowing utility to leverage community of developers for open source content

5 | Oct 15, 2013

Customer Engagement:

Use of Programmable Control Thermostats easily purchased at local stores

Distributed intelligence learns customer behavior and provides additional savings

Technology enables customer engagement through ease of use and convenience.

advanced data analytics to give customers the robust personalized insights they need to slash their peak-time usage.

6 | March 26, 2013

Analytics Roles

• Billing Operations• Integration Hub• Business Process Management• Operational Analytics Extensions

Meter Data Management

• Revenue / Load Forecasting• Revenue Protection• Revenue Reporting• Meter Asset Management• Prepay Tracking

Utility Customer Analytics

• Load Research• Advanced EE/DR• Monitoring and Evaluation• Load Disaggregation• Data overlays for Segmentation• Customer Behavior

Customer AnalyticsRevenue Analytics

• Distribution System State Estimation,• Automated Outage Restoration support• Performance Optimization of the

Distribution Grid.

Grid Management

Distribution Grid Analytics

• Transformer Load Analysis• Distribution Mgmt (DMS)• Predictive Asset Mgmt/Maint• Renewable and MicroGrid

Monitoring• Load Forecasting

7 | Oct 15, 2013

Conclusion

The traditional utility DLC or Demand Response model is changing. Utilities need to sell these programs to maximize potential.

Customer engagement tools will provide information to manage energy usage and avoid end of month high bill surprises.

Alerts and data-driven analytics will enable utilities to better manage customer relationship and provide additional operational benefit for grid hardening and reliability.

8 | March 26, 2013

Thank you

Glenn PurcellLandis+Gyr