A

Program InformationProgram Information (IR Office)

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative

Program Name: Medical Assisting CIP Code: 510801Program Coordinator: Dr. Miriam Diamond Akwuba Program Prefix: MATDivision: Health Services Technologies Division Chair: Dr. Tracie Carter

B

Award InformationAward Information (Division Secretary) (College Catalog)

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative

AATCERSTC

Award Title Credit Hours Semester Contact Hours

Award 1 AAT Medical Assisting 71 1,584Award 2 STC Medical Assisting 22 608Award 3 STC Medical Billing and Coding 29 656

C

Enrollment InformationEnrollment Information – Unduplicated Headcount/Fall Semester of Review Year (IR/ITOffices) (RGTES)

Trenholm State Community College Page 1 / 40

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative

Total Enrollment STC CERT AAT

FA2014 188

Fall Semester Enrollment Trends (Unduplicated) (IR/IT Offices) Fall 2014 Fall 2013 Fall 2012 Fall 2011

New Students 65 69 74 87Program Enrollment 188 210 240 285Program Graduates 10 15 13 4

Credit Hours Produced 1834.00 116.831 2,290.000 2,812.000Exit Students 19 27 27 24Student FTE 117 126 155 193

Fall Semester Review Year Enrollment Demographics (IR/IT Offices)

Gender/Status Total Male Female Full­Time Part­TimeHeadcount 188 18 170 82 106 Program % 100% 10% 90% 44% 56%

Race White Black Hispanic NativeAmerican Asian Multi­race Unknown Other

Headcount 60 127 0 0 1 0 0 0 Program % 32% 67.5% 0% 0% 0.5% 0% 0% 0%

<18 18­19 20­21 22­24 25­29 30­34 35­39 40­49 50­64 65+

1 39 40 42 25 8 15 11 7 0

(SHUHC)

D

Trenholm State Community College Page 2 / 40

Program Performance TrendsProgram Performance Trends (IR/IT Offices) (COE Report)

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative

Award 2011 2012 2013Completion Rate STC 100 100 100 AAT 67.57 70.30 61.00Placement Rate STC 71.43 69.20 84.00 AAT 72.00 88.50 71.00Licensure Rate STC N/A N/A N/A AAT N/A N/A N/ARetention Rate 36.26% 44.29% 56%Fall FTE Students 193 155 126

2011 2012 2013Fall FTE Faculty 4 4 4Fall Student/TeacherRatio 49 to 1 39 to 1 32 to 1

Fall Total Credit Hours 2,812.00 2,290.00 116.831Fall Credit Hours/FTE Faculty 703 572.5 29.2

Completions (IPEDS) SU10­SPR11 SU11­SPR12 SU12­SPR13

STC ­ 5AAT ­ 17

STC ­ 8AAT ­ 24

STC ­ 13AAT ­ 13

E

Program Satisfaction TrendsE. Program Satisfaction Trends (IR Office/Program Coordinator)

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative

Trenholm State Community College Page 3 / 40

2009­10 2010­11 2011­12 2012­13 2013­14

EmployerSatisfaction

Excellent­66.7%

Very Good­16.7%Good­16.7%

No dataavailable

No dataavailable

No dataavailable

Survey notadministered

Student Satisfaction(ACT StudentOpinion)What is your overallimpression of the quality ofeducationat this 2­yearcollege?

Excellent­26.3%

Good­50%Average­23.7%

Excellent­27.4%

Good­35.5%Average­33.9%Below

Average­1.6%

Blank­1.6%

Excellent­21.9%

Good­41.7%Average­25.0%Below

Average­6.3%Very

Inadequate­2.1%

Blank­3.1%

Excellent­20%

Good­55%Average­

17%Below

Average­8%

Survey notadministered

AlumniSatisfaction

Excellent­33.3%

Very Good­33.3%Good­33.3%

Excellent­75%

Very Good­25%

Excellent­42.1%

Very Good­31.6%

Good­26.3%

No dataavailable

Excellent­50%Very Good­50%

Completer SatisfactionOverall, I amsatisfied with the education receivedat Trenholm

Yes­100% Yes­100% No dataavailable Yes­100% Yes­100%

AdvisoryCommittee Satisfaction

Excellent­83.3%Good­16.7%

Excellent­50%

Good­50%

Excellent­75%

Good­25%

Excellent­30.4%Good­69.6%

Survey notadministered

Program coordinators should describe how they plan to address the issuesexpressed in surveys, if necessary. Program Rectification:1. Program Coordinator will improve and maintaincommunication with employers to ensure that the Employer Satisfaction data isavailable.

2. Program Coordinator will ensure more Students, Completer and Alumniparticipation in the Surveys.

3. Program Coordinator plans to have smaller class sizes to improve the learningatmosphere, thereby facilitating student learning and increasing Studentsatisfaction.

Trenholm State Community College Page 4 / 40

F

Program Cost/Investment TrendsF. Program Cost/Investment Trends (Business Office/Program Coordinators)

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative

2009­10 2010­11 2011­12 2012­13 2013­14

Instructional Cost*356,025.95 363,656.66 289,956.04 273,783.06 248,495.59

EquipmentMaintenance/Replacement

0 0 0 0 0

New Equipment (not replacement of non­repairable equipment)

0 0 0 0 0

*Includes salary, benefits and other expenses.

Equipment Description. List equipment either replaced or purchased. (ProgramCoordinators)

Description 2009­10 2010­11 2011­12 2012­13 2013­14Equipment

Replacement

NA NA NA NA NA

New Equipment (not replacement of non­repairable equipment)

NA NA NA NA NA

Trenholm State Community College Page 5 / 40

NOTE: If equipment was donated by another source, you must note it here.

G

Program Opportunities/Industry TrendsProgram Opportunities/Industry Trends

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative Hourly Wage Rates (IE Office/Department of Industrial Relations Labor Market Info­http://www2.labor.alabama.gov/OES/Wage/wagesbyalpha.aspx)

OccupationalCode

Occupational

Title

Avg.Estimated Employment

EntryLevel Hourly Wage

Entry Annual

Salary

Avg. Hourly Wage

Avg. Annual Salary

Experienced

HourlyWage

319092 MedicalAssistants 550 $11.80 $24,539 $9.27 $19,277 $13.06

292011

Medical andClinical

LaboratoryTechnologists

160 $25.42 $52,876 $20.13 $41,877 $28.06

319097 Phlebotomists 130 13.13 $27,311 $10.09 $20,987 $14.65

Occupational Employment Projections (IE Office/ALDIR Labor Market Information ­ http://www2.labor.alabama.gov/Projections/Occupational/Proj2020/Statewide/Architecture.aspx

Trenholm State Community College Page 6 / 40

ProjectedEmployment

2020

GrowthRate

Total AnnualOpenings Growth Replacement

OccupationalTitle State Local State Local State Local State Local State Local

Medical andClinical Lab 2,720 220 0.89 0.47 70 5 25 0 50 5

MedicalAssistant 9,130 950 3.04 3.10 240 35 235 25 105 10

Industry Partner Job Opening Projections (Program Coordinator)Industry 12­18 Months 2­5 Years 10 Years Medical Assisting 10­15 25­45 90­100

Anticipated Industry Trends That Will Affect Changes in Curriculum and/orEquipment (Program Coordinator) Description of Anticipated Change Timeframe in Which Changes Will Be Needed Electronic Health Records 0­2 years

H

Program Goals and ObjectivesProgram Goals and Objectives

Trenholm State Community College Page 7 / 40

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative

Program

Performance Results

CollegeWide

Previousyear (IR

Office)

ProgramPrevious Year (IR Office)

Objective Next Year (Program Faculty)

EnrollmentPercent Change(Previous FallTerm 2013 to FallTerm 2014)

­1.48% FA2014 ­ 184FA2013 ­ 210

­12% Increase enrollment by 10%

Completion Rate 76% STC ­ 100%AAT ­ 61%

To increase the completion rate ofAAT to 80%

Placement Rate 90% STC ­ 84%AAT ­ 71% To increase placement to 90%

LicensurePassage Rate 83% 50% To increase Licensure passage rate to90%

Retention Rate 50% 56% To increase retention rate to 80%.

(This will be possible with theaddition of AAS by Fall 2015.

Student/TeacherRatio 13:1 32:1 To decrease the student/teacher

ratio to 25:1 by hiring more Faculty. CreditHours/FTEFaculty

192 29.2 To decrease this 20.1 by hiring moreFull time Faculty.

% of ProgramsAchievingViability Criteria

2011­12 through2013­14

52%

MAT programdoes meetviability

standard

To continue meeting the Viabilitystandard.

Program Viability Data* 3­Year Average SU11­SPR12 SU12­SPR13 SU13­SPR14 MAT 18.6 13 15 28

*Based on ACHE Criteria for Program Viability: Program must have a minimum average of 7.5graduates during a three­year period, with the viability being calculated for each award levelseparately. Only long certificates and associate degrees are used in the calculations. Source:IPEDS Completions

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Program EnhancementGoals Goal Statement (Program Faculty)

Curriculum Revisions To continue to review the curriculum to accommodaterecent trends in Medical Assisting.

Accreditation/Certification To maintain accreditation with MAERB. To ensureFaculty continuation of Certification.

Professional Development Faculty to attend conferences and professionaldevelopment activities. EquipmentAdditions/Upgrades To add and update equipment as needed.

Co­Op EducationOpportunities

American Family Care Clinics, Lab Corp, Other doctorsoffices.

Sources

licensure passage rate 2014

Licensure passage rate

I

Uniqueness of program (Program Faculty)Note any factors that serve to make this program unique and possibly worthy of continuationeven though it may have low enrollment and or high program costs. Unique programs arethose with special characteristics, special populations, a special market niche, including, butnot limited to, singular program type in a geographical area or section of the state, highpassing rates of graduates on licensure examinations, high placement of graduates in theworld of work, high student GPA performance upon transfer to four­year institutions, uniqueinstructional methodology employed, special qualities in faculty personnel, special studentspopulation, local, state or national emphasis, public relations value, and other factors.

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative The Medical Assisting Program is unique in several ways. First, it offers three choices forstudents to enroll in. It offers the Associate Degree, a Short Term Certificate in Phlebotomyand a Short Term Certificate in Medical Billing and Coding.

Trenholm State Community College Page 9 / 40

Secondly, the MAT program provides students a hands­on learning environment with aplethora of lab and clinical instruments.

Third, the students towards the completion of their studies do their Preceptorship, which allowthe students to experience and practice all the skills learned in school, at a Doctor's office oran appropriate job site. This Preceptorship/ Practicum experience leaves the students jobready and many students are subsequently hired at the sites where they do theirPreceptorship.

Fourth, the MAT program furnishes the Community with a supply of the much needed MedicalAssistants that do almost everything at the Doctors' clinics.

J.A

Schedule A. Instructional Performance/Student LearningBased upon the Program Review, comment on this program's strengths andchallenges utilizing the headings listed below. If appropriate, list any suggestedplan of action you have that will address strengths or challenges. (See attachedSchedules A, B, C, D, E, and F). Program Coordinators are required to complete allschedules and provide appropriate documentation to support these performancemeasures.

Schedule A. Instructional Performance/Student Learning

Performance Indicators:Student Progress (pre­ & post­test differences, percent continuing to next course,percent receiving passing grade, percent withdrawal/drop)Learner­Centered Teaching (use of variety of teaching methods multi­mediapresentation, web delivery techniques [such as email, listerve, and discussion groups],web­based research projects, group projects, peer­assisted learning, use of learningstyle assessments, and independent research assignments)Instructor Credentials (percent of faculty meeting SACS standards, percent of facultymeeting Postsecondary standards, number of years of industry­related experience)Student Satisfaction (classroom engagement, adherence to syllabus, regular feedbackon student performance, supportive of student needs)Adherence to Policy (class starts on time, no­show reports completed on time, pro­active intervention occurs on regular basis, office hours maintained, deadlines regularlymet)

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative STRENGTHS:The Medical Assisting Program has qualified and dedicated Faculty, upTrenholm State Community College Page 10 / 40

to date laboratory,clinical, and classroom equipment to offer an excellent learningatmosphere for the students. The use of technology and hands­on learning is heavilyembedded in the Program.

Student Progress­ At least 80% of the students in most classes receive a passing grade of Cor higher, ( please see attachments...SAMPLE GRADES). The percent withdrawal/drop willdecrease substantially when the AAS is implemented in the Fall'15 and students who reallywant to study Diagnostic Medical Sonography and Medical Radiologic Technology will nothave to declare Medical Assisting their major. The Program is viable with graduating morethan seven graduates over a three year period.

Learner­Centered Teaching – The Faculty employ a lot of teaching methods and testing tocover the Cognitive, Psychomotor and Affective domains for each course. Multi­ mediapresentation,web based research projects, research assignments are incorporated. Practicaland Clinical proficiency are emphasized and students cannot pass the class if they do not passthese aspects.

Instructor Credentials –About 75% of Faculty meet SACSCOC and Post SecondaryStandards. Each faculty has at least five years of Clinical and/or teaching experience.AllFaculty have either a Medical Assisting Certification or RN license.

Student Satisfaction­ Student evaluation is done by the College. The students arevery satisfied with the Program. The Completer Satisfaction survey 2009 ­ 2014,when administered, remained at 100%.(See attached file.)

Adherence to Policy –All classes start on time. The Faculty provide pro­active intervention ona regular basis. Office hours are maintained and are posted outside the office doors.

CHALLENGES: The major challenge to this Program is lack of Faculty. The student tofaculty ratio is very high. Due to lack of Faculty, class sizes have sometimes beenincreased to accommodate more students. Students also have had to wait becauseall classes cannot be offered due lack of faculty. A second challenge is that students pursuing degrees in Ultrasound,Radiography,and sometimes Nursing have to declare Medical Assisting as a Major inorder to do their pre­requisites. This shows as a False increased enrollment, thenwhen these students drop out to continue with their original majors, it shows up as afalse high drop out rate.A third challenge is that since Medical Assisting Certification is not a requirement towork as a Medical Assistant, the cost of the Certification is not added to the tuition.Students are then required to pay for the Certification exams out of pocket. Studentsfind it very hard to pay for this Certification exam in their last semester, preferringto wait. This accounts for the low number of students taking the Certification, andthe high failure rate, because they are out of academic environment.

SUGGESTED PLAN OF ACTION:1. To hire more Full time and adjunct faculty.

2. The introduction of the AAS degree in Fall 2015, will solve the problem of studentsfalsely declaring Medical Assisting as a major.

3. Counselling of the students and explaining the importance of Certification willhelp.

Trenholm State Community College Page 11 / 40

Sources

Completer Satisfaction Survey

SAMPLE GRADES

Completer Satisfaction Survey

SAMPLE GRADES

J.B

Schedule B. Curriculum and Course(s) of StudyBased upon the Program Review, comment on this program's strengths andchallenges utilizing the headings listed below. If appropriate, list any suggestedplan of action you have that will address strengths or challenges. (See attachedSchedules A, B, C, D, E, and F). Program Coordinators are required to complete allschedules and provide appropriate documentation to support these performancemeasures.

Schedule B. Curriculum and Course(s) of Study

Performance Indicators:Program Enrollment LevelsEnrollment Growth Rate (new student enrollment)Program Advisory Committee Recommendations (attach minutes for current academic year)Industry Surveys (expected trends in curriculum needs)Trade Journal Articles (forecasts of future industry needs)Labor Market Data: Employment Projections (expected curriculum needs)Employer Satisfaction Survey (relevance of program competency emphases)Alumni Satisfaction Survey (relevance of courses and topics covered)

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative STRENGTHS:The Medical Assisting Program has very high approval ratings fromemployers,alumni, completers, and the Advisory Committee.( See attached) Manystudents currently get employed at their Preceptorship site. This indicatessatisfaction with the program.

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Program Enrollment Levels : Program enrollment for new students Fall 2014 was 65.The total program enrollment in Fall 2014 was 188. While this shows a decline fromprevious years, the enrollment is still strong.

Enrollment Growth Rate: Enrollment has been on the decline.(see attachedEnrollment file) Fall 2011­ 87; Fall 2012 ­74; Fall 2013­69; Fall 2014­65; for newstudents.

Program Advisory Committee Recommendations: The Committee had norecommendation at this time. See attached Advisory Committee Minutes.

Industry Surveys:Industry needs include Medical Assistants that are Certified,graduates that are conversant with EHR­ Electronic Health Records.

Trade Journal Articles:Please see attachment ..Article, for need for Electronic HealthRecords(EHR)

Labor Market Data: This shows strong growth for the Medical Assistant. Seeattached Labor market data.

Employer Satisfaction Survey: Employer Satisfaction Survey administered in 2009­2010 shows that Employers are happy with the Program. Hiring of the students attheir Preceptorship sites also show satisfaction with the quality of Trenholmgraduates. See attachment ... Completer SatisfactionSurveys

Alumni Satisfaction Survey:Alumni are very satisfied with the program See attachedSurveys.

CHALLENGES: Getting students to take the Certification exam is difficult since it isnot required for employment.The Surveys were not available for all the years. SUGGESTED PLAN OF ACTION: Program Coordinator will work on getting Certificationfees included in the Tuition.(See attached). Program Coordinator will work with students and Institutional Research to find waysof getting more participation in the surveys.

Sources

Advisory Committee Minutes

Article

Certification fees.

Completer Satisfaction Survey

Enrollment

Labor market dataTrenholm State Community College Page 13 / 40

J.C

Schedule C. Facilities, Equipment, and ResourcesBased upon the Program Review, comment on this program's strengths andchallenges utilizing the headings listed below. If appropriate, list any suggestedplan of action you have that will address strengths or challenges. (See attachedSchedules A, B, C, D, E, and F). Program Coordinators are required to complete allschedules and provide appropriate documentation to support these performancemeasures.

Schedule C. Facilities, Equipment, and Resources

Performance Indicators:Adequacy of Space (determined by Program Advisory Committee, Space Utilization Report,and Student Satisfaction Survey) Environment Conducive to Learning (Student Satisfaction Survey, Completer Exit Survey,Graduate Satisfaction Survey) Adequacy of Resources (Student Satisfaction Survey, Completer Exit Survey, GraduateSatisfaction Survey, Student/Teacher Ratio, Credit Hours/FTE Instructor) Operation of Equipment (Student Satisfaction Survey, Completer Exit Survey, GraduateSatisfaction Survey) Relevance of Equipment (Program Advisory Committee, Alumni Satisfaction Survey)

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative STRENGTHS:The Medical Assisting Program is equipped with adequate classrooms,laboratories and space to ensure conducive learning atmosphere. The program isalso endowed a lot of equipment and instruments that enrich the learning process.

Adequacy of Space:The space is adequate for the number of students.. There are four classroomsavailable for the program. In addition, there is a clinical room and a lab.

Environment Conducive to Learning: From the surveys, students graduates and completers are very pleased with theProgram.

Trenholm State Community College Page 14 / 40

Adequacy of Resources: There are adequate material resources for the Program, butinadequate human resources. The Student/teacher ratio is very high, currently 47:1;the credit hours/FTE Instructor ratio is also very high, currently 37:1 .

Operation of Equipment:From the surveys, students, gradutes and completers are satisfiedwith the operation of equipment. Relevance of Equipment: From the survey, the Advisory Committee and alumni aresatisfied with the program.

CHALLENGES: There is inadequate faculty for the Program.

SUGGESTED PLAN OF ACTION: Employ more Faculty.

J.D

Schedule D. Quality of Student ExperienceBased upon the Program Review, comment on this program's strengths andchallenges utilizing the headings listed below. If appropriate, list any suggestedplan of action you have that will address strengths or challenges. (See attachedSchedules A, B, C, D, E, and F). Program Coordinators are required to complete allschedules and provide appropriate documentation to support these performancemeasures.

Schedule D. Quality of Student ExperiencePerformance Indicators:

Student Satisfaction (Overall level of satisfaction, specific high and low points)Completer Satisfaction (Overall level of satisfaction, specific high and low points)Alumni Satisfaction (Overall level of satisfaction, specific high and low points)Student Advising Experience (problems encountered, student satisfaction)Student Development and Student Services (instructor interventions, referralsmade, appointments kept)Assessment and Placement Policies Followed (number of exceptions allowed)

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative STRENGTHS: The Medical Assisting Program has very strong positive reviews.

Trenholm State Community College Page 15 / 40

Students, completers, and alumni consistently show satisfaction with the program.This is evidenced by the surveys.

Student Satisfaction: Student satisfaction done in 2013 shows 75% of students think theprogram is good or better. Improvement can be made to to satisfy the 25% who think theschool is average or below average. Completer Satisfaction:Overall, the completers are very satisfied with the educationreceived at Trenholm. All respondents are either satisfied or very satisfied with allthe processes going on at Trenholm. The dissatisfied and very dissatisfied columnsare 0%. However, there is room for improvement. Under the survey item,preparation for employment, 71% are satisfied while 28% are very satisfied; so thiscan be improved on. The highest points are with admission and registrationprocesses. Please see Completer Exit Survey file.

Alumni Satisfaction: Alumni satisfaction overall for 2014 was very positive, with 50%stating the level of education/training is very good and the other 50% stating thetraining/education is excellent. The high points include appropriate lab equipment for trainingand adequate curriculum to prepare student for entry level employment.(See attachmentAlumni 2.) The low points are indicated by the comments section withclass nonavailability being the main problem.(See attachment Alumni 3).

Student Advising Experience: Problems encountered with student advising includeadvising students who really want to do Ultrasonography or X­ray technology buthave to declare Medical Assisting as a major in order to do their pre­requisites.Another problem is the situation where some students want to take very fewclasses to accommodate work and/or family. This makes them lag behind andunable to complete their education in due course.

Student Development and Student Services: Students are referred to Students' Servicesfor tutoring, career development. Students are also recommended as tutors.Assessment and Placement Policies Followed: Students are placed in the career centeror the success center depending on the need, or type of financial aid received.

CHALLENGES: The challenges include the advisement of students made to declareMedical Assisting as major.Secondly, the employment of Medical Assistants in their area of study canbe greatly improved. The third challenge is the inability to provide more classes dueto inadequate faculty.

SUGGESTED PLAN OF ACTION:1. With the coming of the AAS degree in Fall 2015, thisproblem of having of non Medical Assisting students will be eradicated.2. Program Coordinator will improve communication with employers, alumni andcompleters to facilitate the hiring of students in the Medical Assisting field.3.Employment of more faculty will lead to the provision of more classes. Trenholm State Community College Page 16 / 40

Sources

Alumni 2

alumni3

Completer Exit Survey by Program

J.E

Schedule E. Institutional SupportBased upon the Program Review, comment on this program's strengths andchallenges utilizing the headings listed below. If appropriate, list any suggestedplan of action you have that will address strengths or challenges. (See attachedSchedules A, B, C, D, E, and F). Program Coordinators are required to complete allschedules and provide appropriate documentation to support these performancemeasures.

SCHEDULE E: Institutional Support

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative STRENGTHS:The Institutional support is excellent. Surveys are administered whendue. Training is also done in time.

CHALLENGES: The Participation of Students in Surveys can be better. Students arenot motivated enough to take appropriate surveys.

SUGGESTED PLAN OF ACTION: Explain the importance of surveys/feedback to thestudents. Program Coordinator will discuss with Institutional Research aboutthe possibility of administering some surveys here at the Program to ensure moreparticipation.

J.F

Trenholm State Community College Page 17 / 40

Schedule F. Overall Quality of ProgramBased upon the Program Review, comment on this program's strengths and challengesutilizing the headings listed below. If appropriate, list any suggested plan of action youhave that will address strengths or challenges. (See attached Schedules A, B, C, D, E, andF). Program Coordinators are required to complete all schedules and provide appropriatedocumentation to support these performance measures.

Schedule F: Overall Program Quality

Performance Indicators:Employer Satisfaction (overall level of satisfaction)Alumni Satisfaction (overall level of satisfaction)Completer Satisfaction (overall level of satisfaction)Student Satisfaction (overall level of satisfaction)Completion Rate (versus prior years, versus institutional average)Enrollment Level/Growth Rate (versus prior years, versus institutional average, program coordinators should explain increase and/or decrease in enrollments)Retention Rate (versus prior years, versus institutional average)Attrition Rate (versus prior years, versus institutional average)Placement Rate (versus prior years, versus institutional average)Licensure/Certification Rate (versus prior years, versus institutional average)Advisory Committee Satisfaction (versus prior years, versus institutional average)

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative STRENGTHS: The Medical Assisting Program has continued to have satisfaction withemployers, graduates, students and the advisory committee. The growing additionand support from the Preceptorship sites have given the students training andimproved job opportunities.

Employer Satisfaction: Overall the employers are very impressed with the graduatesfrom the Program. Clinic managers and doctors continually contact the ProgramCoordinator for Trenholm graduates to fill their vacancies.

Alumni Satisfaction:The overall level of Satisfaction for alumni is very high. See attachedalumni rating for 2014 Completer Satisfaction: Overall level of satisfaction for completers based on Survey donein May 2014 is 100%. See attached Completer Exit Survey by Program. Student Satisfaction:Only 8% of students in the Survey administered in 2013 aredissatisfied with the Program. 16% think the program is average and the rest are satisfied with the Program. Trenholm State Community College Page 18 / 40

Completion Rate: The completion rate does not represent the true picture as many entrantsdrop out and go into Ultrasonography or other majors. Enrollment Level/Growth Rate: The enrollment is good, even though enrollment hasbeen dropping gradually over the years. See attachment Enrollment.

Retention Rate: The retention rate in 2013 was 56%. This was better than that for 2012­44.29%the institutional average for 2013 was 56%. See Attachment... Placement et al. Attrition Rate: The Program will get stronger with the introduction of the AAS degreein Fall 2015.

Placement Rate:The placement rate in 2013 was 71% for the AAT . This was 17% lower than2012. There is a decline in placement. Institutional average for placement for 2013 was 90%.See attachment ..Placement et al. Licensure/Certification Rate: Licensure Rate was 50% in 2013­2014 for the MedicalAssisting Program, which is low compared to Institutional average of 83%. Advisory Committee Satisfaction: 100% of the Advisory Committee are satisfied with thetraining given to students by this Program. Attachment..Advisory Commiittee.

CHALLENGES: The Certification rate is low. it is lower than the Institutional average.Medical Assistants do not need to be certified to get employment. It is also notcurrently included in their tuition. This results in poor participation from completers. SUGGESTED PLAN OF ACTION: Include the cost of certification with the tuition.

Sources

Advisory committee

alumni rating 2014

Completer Exit Survey by Program

Enrollment

Placement et al

Trenholm State Community College Page 19 / 40

K.1

Program AttachmentsIn addition to completion of the INSTRUCTIONAL PROGRAM REVIEW EXECUTIVESUMMARY: 1. Include the following as program attachments:

a. Program description and course descriptions (copy from current college catalog)

b. Degree plan/Program(s) of Study

c. Syllabi of courses with embedded speech and computer skills development (may not beapplicable to all programs) Associate Degree only!

d. Submit four additional syllabi. (If appropriate, two from 100 level courses and two from 200level courses). (One year) certificate programs are to submit two syllabi. Specializedemphasis course submit one. All syllabi must indicate requirements for students to utilizecollege learning resources.

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative Program attachment 1 contains the Program descriptions. It also contains the Programs ofStudy and the Degree plan.

Program attachment 2 shows the syllabus from MAT 101, Medical Terminology. This is a 100level course.

Program attachment 3 contains MAT 102 syllabus, a 100 level course.MAT 102 is Medicaltheory 1.

Program attachment 4 contains MAT 228 syllabus, Medical Assisting Review Course. this is a200 level course.

Program attachment 5 is MAT 220 ­ Medical Office Insurance, a 200 level course.

Sources

Program Attachment 1

Program attachment 2

Program attachment 3Trenholm State Community College Page 20 / 40

Program attachment 3

Program attachment 4

Program attachment 5

K.2

Student Learning OutcomesIn addition to completion of the INSTRUCTIONAL PROGRAM REVIEW EXECUTIVESUMMARY:

List student learning outcomes for the program: (“When the student completes the programhe/she will be able to...”)

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative When the student completes the Program, he/she will be able to...

­ have proficient mastery of medical terminology and basic human anatomy and physiology.

­ perform administrative functions which include scheduling appointments, billing, coding,maintenance of paper and electronic health records, and financial management.

­ understand and apply HIPAA with respect to patient confidentiality and release of patient health records.

­ perform a variety of clinical functions like patient screening, measurement of vital signs ­blood pressure, pulse, temperature and respiration, performing EKG and pulmonary functiontests.

­ understand and practice within the Medical Assistant's scope of practice.

­ display professional interpersonal, oral and written communication skills.

­ understand the routes of drug administration with the attending merits and demerits of eachroute.

­perform drug dosages and other mathematical calculations in the medical office.

­display professional conduct and apply legal,social and ethical responsibilities in thehealthcare industry. Trenholm State Community College Page 21 / 40

healthcare industry.

­ understand the principle of sepsis and asepsis, infection control, and methods of antisepsisand sterilization.

­ properly collect and process different lab specimens,perform CLIA­waived tests, performphlebotomy and be able to properly manage a Physician Office Laboratory.

K.3

Graduate Student SurveysIn addition to completion of the INSTRUCTIONAL PROGRAM REVIEW EXECUTIVESUMMARY:

Discuss results of graduate student surveys and indicate how you have modified yourcurriculum for program improvement based on the surveys. Attach copies of surveys andresults.

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative The Completer Exit Surveys for 2014, 2013,2011 were evaluated.(See attachment).

Program coordinator observed that in 2011, the survey showed that about 38% of studentswere dissatisfied with the availability and convenience of courses. The institution is makingefforts to hire more faculty to teach the much needed classes. The program also is offeringmore classes at night to accommodate those working in the day.

In 2013, about 5% were very dissatisfied with the instructional equipment. Since then theinstructional equipment has been updated.

In 2014, only 28.6% of graduates were employed. Program Coordinator has broadened thePreceptorship horizon, thus facilitating the employment of more completers at theirPreceptorship site, immediately after their Preceptorship.

Sources

Completer Exit Surveys,2014, 2013, 2011.

Trenholm State Community College Page 22 / 40

K.4

Employer SurveysIn addition to completion of the INSTRUCTIONAL PROGRAM REVIEW EXECUTIVESUMMARY:

Discuss results of employer surveys and the level of satisfaction among business and industryclients with Trenholm­trained employees.

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative The Employer Satisfaction Survey, though not recent shows that 66.7 % of respondentsagreed that the Medical Assistants were excellent. This is higher than the College wideaverage of 40% excellent rating.

Recently, the Preceptorship sites offer the graduates employment, and this is also a goodindication of Employer satisfaction.

Sources

Employer Satisfaction 2

K.5

Program Advisory CommitteeIn addition to completion of the INSTRUCTIONAL PROGRAM REVIEW EXECUTIVESUMMARY:

Discuss changes/improvements you have made in your program/curriculum as a result ofProgram Advisory Committee recommendations and feedback. Attach copies of meetingminutes.

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Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative The Program's Advisory Committee adds tremendous value to the Program as all communitiesof interest are represented.In the meeting on November 15, 2013, through the agreement and recommendation of theCommittee, Tb skin test which screens for Tuberculosis exposure and infection, was requiredof the students only during their Preceptorship. Before then, it was required yearly, making itcumbersome to keep up with, while also being unnecessary.

The Preceptorship hours were reduced to 180 hours from 200 hours. This was also afteragreement and recommendation from the Advisory Committee. The Accrediting body for theprogram, MAERB stipulates a minimum of 160 hours, so 180 hours are sufficient forPreceptorship. This 180 hours were adopted because the 200 hours were difficult to completewithin one semester.

In November 2012, the Committee reached an action for all MAT Faculty to be involved inhelping the students find jobs. This helps with the numbers of Completers finding jobs in theirfields.

Sources

Advisory Committee Minutes , April 2013; 3

Advisory Committee Minutes, April 2012

Advisory Committee Minutes, December 2011

Advisory Committee Minutes, Feb,27,2015

Advisory Committee Minutes, Nov 2012.

Advisory Committee Minutes,Nov 2013

K.6

Outcome AssessmentIn addition to completion of the INSTRUCTIONAL PROGRAM REVIEW EXECUTIVESUMMARY:

Discuss changes/improvements you have made in your program/curriculum as a result ofoutcome assessment as documented through institutional effectiveness. Attach copies of theTrenholm State Community College Page 24 / 40

program’s outcome assessment information located in the institutional effectivenessdocuments.

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative From the Unit Plan,five MAT students were successfully employed by Summer 2014. Five MAT students have taken the certification exam.

Sources

Unit plan

K.7

Previous Program ReviewIn addition to completion of the INSTRUCTIONAL PROGRAM REVIEW EXECUTIVESUMMARY:

Discuss progress and changes made based on recommendations from the last programreview.

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative From the recommendation of the last Program Review, additional equipment has been addedto the program to increase the quality of training .

From Fall 2015, the AAS degree will eliminate the problem of students that want to enroll inother Health programs that require pre­requisites from declaring Medical Assisting as theirmajor. This will increase the retention rate and the completion rate.

Certification is not a requirement for employment in Medical Assisting, so this had not beencovered by the tuition and financial aid. This causes some students to put off taking theCertification exam upon graduation with the excuse of lack of funds. The result is low numberof completers taking the Certification exams. Another result is accompanying low Certificationpassage rate since some students eventually take the Certification exams years afterTrenholm State Community College Page 25 / 40

passage rate since some students eventually take the Certification exams years aftergraduation, after they have been out of touch with the academic environment. Plans are underway to include the testing fees with the tuition( see attachment E­mail) andthis will increase the Certification exam numbers and the passage rate.

Sources

E­mail

K.8

Other DocumentationIn addition to completion of the INSTRUCTIONAL PROGRAM REVIEW EXECUTIVESUMMARY:

Discuss and or/attach other supporting documentation (memos, letters of support, etc.)related to the program.

Program Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)

Narrative The Medical Assisting Program is very viable, and provides the much needed workforce forambulatory health centers. Trenholm is fully equipped infrastructure wise. The provision ofmore Faculty will increase the equality of education at the Program. It will decrease theStudent: teacher ratio, leading to better student­teacher interaction and fostering learning.

Checklist

Checklist Instructions: Check “Yes” if the data is complete and “No” if the data isincomplete. Missing or incomplete items should be addressed with the program coordinator,who will then be given opportunity to complete the data before the summary portion of thisform is completed.

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YES NO PROGRAM REVIEWITEM COMMENTS

X A. ProgramInformation

X B. Award Information

X C. EnrollmentInformation

X C. Enrollment Trends

X C. EnrollmentDemographics

X D. ProgramPerformance Trends Did the fall credit hours drop or is that a misprint?

X E. ProgramSatisfaction Trends

Follow up needed to see if the program rectification listedis followed through with (improve survey response rates).

X F. ProgramCost/InvestmentTrends

X G. ProgramOpportunities – HourlyWage Rates

X G. OccupationalEmploymentProjections

X G. Industry Partner JobOpening Projections

X G. Anticipated IndustryTrends

X H. Program Goals andObjectives Very good program goals!

X I. Uniqueness ofprogram

Checklist Instructions: Check “Yes” if the data is complete and “No” if the data isincomplete. Missing or incomplete items should be addressed with the program coordinator,who will then be given opportunity to complete the data before the summary portion of thisform is completed.

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YES NO PROGRAM REVIEWITEM COMMENTS

X

J. Schedule A –InstructionalPerformance/StudentLearning

X J. Schedule B –Curriculum and Course(s)of Study

X J. Schedule C – Facilities,Equipment, and Resources

X J. Schedule D – Quality ofStudent Experience

X J. Schedule E –Institutional Support

X J. Schedule F – OverallQuality of Program

X K. Overall ProgramSummary andRecommendations

X Attachments – Programdescription and coursedescriptions

X Attachments – Degreeplans

X

Attachments – Syllabi ofcourses with embeddedspeech and

computer skills

X Attachments – Fouradditional syllabi

X Attachment – Studentoutcomes for program

X Attachment – Discussionof results of graduatesurveys

X Attachment – Discussionof results of employersurveys

X

Attachment – Discussionof changes/improvementsmade to program

based on AdvisoryCommitteerecommendations

I did not see any advisory committee minutes for2014. As they are supposed to meet two times a year,just curious if we are missing these?

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recommendations

X

Attachment – Discussionof changes/improvementsmade

to program as a result ofassessment

X

Attachment ­­ Discussionof progress/changes madeas a result of

last program review

X Attachments – Othersupporting documentationrelated to program

Program Coordinator to revise discrepancies noted by the Program ReviewEvaluators

within 30 days from notification.

Date Notified:

Summary

Summary Instructions: Based upon the information in the Comprehensive Program Review,comment on the following areas concerning the program.

STRENGTHS OF THE PROGRAM:

CHALLENGES OF THE PROGRAM:

RECOMMENDATIONS FOR PROGRAM IMPROVEMENT:Trenholm State Community College Page 29 / 40

OVERALL PROGRAM RECOMMENDATION:(Place an "X" next to your recommendation)

Continued for the next five­year cycle with the expectation of increasing enrollments.

Continued for the next five­year cycle with the expectation of maintaining currentenrollments.

Continued for the next five­year cycle with the expectation of decreasing enrollments. Closely monitored and considered for phase­out during the next five­year cycle.

Program Terminated Immediately (If this item is checked, a rationale should beincluded)

COMMENDATIONS (Complete this section if the subcommittee found that this program is oneof the Trenholm Tech's exceptional programs.):

On­Site Peer Visit Checklist

Name & Title of Evaluator:

Date of Visit:

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Date of Visit:

ITEM YES NO NOTAPPLICABLE

1. All instructional supplies and equipment meet appropriateand required safety standards. X

2. Safety signs are appropriately placed and visible bystudents and employees. X

3. Emergency Exit signs are appropriately placed and visibleby students and employees. X

4. Material Safety Data Sheets are completed and available forreview. X

5. Fire extinguisher is available and has undergone therequired preventative maintenance checks. X

6. Shop, classroom, and/or lab are clean and free of debris. X 7. First aid supplies are readily available. X

8. Preventative maintenance services are provided to ensurecontinued operation of the facility. X

9. Access to library services is readily available to students. X 10. Access to student services is readily available to students. X

11. Custodial services are available to provide routine care andmaintenance to facility. X

Identify any needed preventative maintenance, equipment needs, etc.:

Fire extinguishers need maintenance (last check was Oct. 2014)

Evaluator Rubric

Date of Review: Evaluator Committee:

Trenholm State Community College Page 31 / 40

CATEGORY EXEMPLARY (3) MEETS EXPECTATIONS(2)

BELOWEXPECTATIONS

(1)SCORE

ProgramSatisfactionTrends

Well­written plan toaddress deficienciesidentified by programsatisfaction trends isprovided. If nodeficiencies exist, a planis provided to maintainexemplary status.

An adequate response todeficient programsatisfaction trends isprovided.

Section partiallyor not completed 2

ProgramCost /InvestmentTrends

Program Coordinatorthoroughly describedequipment replaced orpurchased, if applicable.

Program Coordinatorcompleted this section, ifapplicable.

Section partiallyor not completed 3

ProgramOpportunities/ IndustryTrends

Program Coordinatorprovided sufficient datato indicate the jobopenings in the followingcategories: 12­18months, 2­5 years, 10years based onoccupationalemployment dataprovided and input fromindustry partners.

Program Coordinatorpartially completed thissection; however, anexplanation was given asto why this data wasmissing

Section partiallyor not completed 3

ProgramGoals andObjectives

Program Coordinatorindicated objectivesfor the next yearbased on the dataprovided. Program Coordinatoralso indicatedstrategies on howthey plan to achievethe next yearobjectives, whichshowed percentageincreases. Program Coordinatorprovided well­writtenand obtainableprogramenhancement goals.

Program Coordinatorpartially completed thissection; however, anexplanation was given asto why this data wasmissing

Section partiallyor not completed 3

CATEGORY EXEMPLARY (3) MEETS EXPECTATIONS(2)

BELOWEXPECTATIONS

(1)SCORE

Program Coordinatorprovided a well­writtenTrenholm State Community College Page 32 / 40

Uniquenessof Program

provided a well­writtendescription of theprogram, specificallydescribing theuniqueness of theprogram.

Program coordinatorindicated at least twounique characteristics ofthe program.

Section partiallyor not completed 3

InstructionalPerformance/ StudentLearning

Program Coordinatorprovided a well­written response toall 5 performanceindicators andcompleted theStrengths,Challenges, andSuggestion Plan ofAction sections. Substantialdocumentation wasprovided to supportresponses.

Program Coordinatorresponded to at least 3of the 5 performanceindicators and completedthe Strengths,Challenges, andSuggestion Plan of Actionsections.

Documentation wasprovided to supportresponses.

ProgramCoordinatorresponded toless than 2 ofthe performanceindicators.

2

CurriculumandCourse(s) ofStudy

Program Coordinatorprovided a well­written and detailedresponse to all 8performanceindicators andcompleted theStrengths,Challenges, andSuggestion Plan ofAction sections. Program Coordinatorprovided substantialdocumentation tosupport responses.

Program Coordinatorresponded to at least4 of the 8performanceindicators andcompleted theStrengths,Challenges, andSuggestion Plan ofAction sections. Program Coordinatorprovideddocumentation.

ProgramCoordinatorresponded toless than 2 ofthe performanceindicators.

3

Program Coordinator

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Facilities,EquipmentandResources

Program Coordinatorprovided a well­writtenresponse to all 5performance indicatorsand completed theStrengths, Challenges,and Suggestion Plan ofAction sections.

Substantialdocumentation wasprovided to supportresponses.

Program Coordinatorresponded to at least3 of the 5performanceindicators andcompleted theStrengths,Challenges, andSuggestion Plan ofAction sections. Program Coordinatorprovideddocumentation.

ProgramCoordinatorresponded toless than 2 ofthe performanceindicators.

3

CATEGORY EXEMPLARY (3) MEETS EXPECTATIONS(2)

BELOWEXPECTATIONS

(1)SCORE

Quality ofStudentExperience

Program Coordinatorprovided a well­written response toall 6 performanceindicators andcompleted theStrengths,Challenges, andSuggestion Plan ofAction sections. Substantialdocumentation wasprovided to supportresponses.

Program Coordinatorresponded to at least3 of the 6performanceindicators andcompleted theStrengths,Challenges, andSuggestion Plan ofAction sections. Program Coordinatorprovideddocumentation

ProgramCoordinatorresponded toless than 2 ofthe performanceindicators.

3

InstitutionalSupport

Program Coordinatorprovided a well­writtenand detailed response toinstitutional supportprovided by the College.All three categories,Strengths, Challenges,and Suggested Plan ofAction, were thoroughlydescribed.

Program Coordinatorprovided responses to allcategories of Strengths,Challenges andSuggested Plan of Actionfor this section.

Section partiallyor not completed 3

Program Coordinator

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OverallQuality ofProgram

Program Coordinatorprovided a well­written response toall 11 performanceindicators andcompleted theStrengths,Challenges, andSuggestion Plan ofAction sections. Substantialdocumentation wasprovided to supportresponses.

Program Coordinatorresponded to at least 5of the 11 performanceindicators and completedthe Strengths,Challenges, andSuggestion Plan of Actionsections.

Program Coordinatorprovideddocumentation.

Section partiallyor not completed 3

ProgramReviewAttachments

Program coordinatorattached the following:

Program descriptionand coursedescriptions; DegreePlan/Program ofStudy Syllabi ofcourses withembedded speechand computer skillsdevelopment (AATonly); 4 additional syllabi(two each from 100and 200 levels ­must contain use ofcollege library); and Student LearningOutcomes. ­Syllabisubmitted followcollege guidelinesand are student­friendly. Responses areprovided for items 3­8 and are well­written and detailed.If data is missing,program coordinatordescribes a plan toensure data iscollected in thefuture. Documentation isattached.

Program coordinatorattached the following:

Program descriptionand coursedescriptions; DegreePlan/Program ofStudy; Syllabi of courseswith embeddedspeech and computerskills development(AAT only); 4 additional syllabi(two each from 100and 200 levels ­ mustcontain use of collegelibrary); and Student LearningOutcomes. Items 3­8 arecompleted with theappropriatedocumentationattached.

Section partiallyor not completed 3

Trenholm State Community College Page 35 / 40

OverallQuality ofInformationProvided in ProgramReview

Program Coordinatorcompleted all sectionsof the program reviewand responded to eachsection thoroughly withappropriatedocumentation.

Program Coordinatorcompleted 10 of the 12major categories of theprogram review andattached appropriatedocumentation

Responses inprogram revieware poorlywritten.Documentationis limited.5 or more of“MeetsExpectationsindicators” arenot met.

3

MAT Program Review Rubric

Please complete the rubric below. Name of Dean: Dr. Tracie M. CarterDate of Review: 10­7­15

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CATEGORY Compliant Non­Compliant

NotApplicable

Has the program clearly articulated its programmission, program goals and student learningoutcomes?

X

Is the current curriculum content and designappropriate to enable students to develop theskills and attain the outcomes needed forgraduates of this program?

X

Does the program have adequate facilities,equipment, resources, staff and support services? X

Has the program been successful in its studentrecruitment, retention, placement, andcompletion/graduation goals?

X

Are faculty competencies/credentials appropriatefor the discipline and degree? X

Is faculty adequately supported and engaged inongoing professional development necessary forstaying current in their field and continuouslyupdating their courses and curriculum?

X

Does the program assessment plan clearlyarticulate student learning outcomes, assessmenttools, procedures for gathering evidence ofstudent learning?

X

How are the assessment results used to improvethe program and in strategic planning? X

Dean's Narrative

NOTE: The narrative should include recommendations and commendations on thePROGRAM, STUDENTS, FACULTY, and ASSESSMENT AND PLANNING. Given the existing strengths and challenges of the program, recommendationsshould be made to improve the efficiency and effectiveness of the program. How could the curriculum of this program be improved over the next five years? Discussions are continuing among the program coordinators for MAT programs in oursystem to possibly decrease the time that it takes to complete the program. Also,during these discussions, courses are being analyzed and revamped to lean moreTrenholm State Community College Page 37 / 40

during these discussions, courses are being analyzed and revamped to lean moretowards clinical application. What actions would be required to accomplish the improvement given current levelof resources (faculty, staff, facilities, equipment, etc.) FACULTY and a definite increase in the program budget. Provide recommendations and commendations regarding program improvement anddevelopment. Recommendations : The program is currently functioning with only one full­time instructorwho serves as the interim program coordinator/clinical coordinator. Most semesters thisprogram has upwards of 200 students enrolled and it can not be appropriately managed withone full time instructor and 3 adjuncts. Also, the program normally operates on a budget thatis significantly less than other programs at this college which does not allow for expansion andimprovement. Commendations: The program has recently received re­accreditation for an 8 year period.

Discuss the overall health of the program? Although the program has managed to survive, I think that the health of it willdeteriorate if the faculty, budget, and lack of secretarial support issues are notresolved. Comment on any program specific concerns (i.e., professional accreditationconcerns).Although the program has recently been awarded re­accreditation, I am very concerned aboutresolving the faculty, low budget and the lack of a designated secretary (part­time) to handlethe huge amount of documents that must be kept on the students. These were things thatwere recommended that we correct by the CAHEEP site visitors. Please make any comments regarding aspects of this program not covered in thisreview which you think should be described. Trenholm State Community College Page 38 / 40

Provide general recommendations and commendations.It is my recommendation that this program be continued for the next five year cycle with theexpectation of increasing and/or maintaining current enrollment.

President's Cabinet Action

President's Cabinet ActionSelect One Conclusions and Recommendations

President's Cabinet recommends that the College continue theprogram for the next five yearsPresident's Cabinet recommends that the College discontinue theprogram based on poor performance

President's Cabinet Recommendations

RECOMMENDATIONS 1.

2015 Medical Assisting Program Review

2015 Medical Assisting Program Review Dr. Miriam Diamond,Program Coordinator

President's Cabinet Action SelectOne Conclusions and Recommendations

X President's Cabinet recommends that the College continue the programfor the next five years

President's Cabinet recommends that the College discontinue theprogram based on poor performance

President’s Cabinet Recommendations ACTION PLAN

1. Ensure advisory committee is comprised of industry and other engagedpartners

2. Develop a written plan to address the downward trend in enrollment forthis program

3. Develop a written plan to increase completion and retention rates for thisprogram

4. Consider hiring another full­time medical assisting instructor to teach andperform some of the clinical coordinator’s duties

Judgment Exemplary (3) Meets Expectations (2) Below Expectations (1)Trenholm State Community College Page 39 / 40

Narrative

Trenholm State Community College Page 40 / 40