Learn - About the technical, financial, and environmental decisions involved with offering electronic billing and websites for consumers to monitor their usage. 

How utilities are making services available to their customers through the web.

Customer Presentment

2

Presenter

Michael HydeManager, CIS/ITNorthern Neck Electric CooperativeWarsaw VA

Northern Neck Electric Cooperative

Warsaw, VA

18,000 meters 6 Counties 1,900 miles of line 20 Substations 30% Residential

Systems

To the Coop -

Provide Cooperative employees the tools and technology to help them perform their job more efficiently and safely

To the Members -

Provide members with tools to help them reduce energy consumption, save money and preserve the environment

NNEC IT Mission Statement

“If you cannot measure it, you cannot improve it.”

-- Lord Kelvin

eMail Web site IHD (In-Home-Displays) Text Messaging Phone call (IVR) Internet (Twitter, Facebook…)

Member Notification Methods

Daily Usage Monthly Usage (Sent out weekly) Hourly Usage High Usage Comparative Usage

eMail Notifications

August 2007 Very Basic information

Provided reading Calculated usage

Sent to:

Employees

Board Members

Daily Usage eMail Notifications

March 2009 Added information

Provided readingCalculated usageDollar valueHi/low tempEnergy Tip

Data pulled from CIS

Daily Usage eMail Notifications

30 days prior usage Hi/Low temp Data pulled from CIS 2008

Weekly Usage eMail Notifications

Hour-by-hour usage Pulled from TWACS 2008

Hourly Usage eMail Notifications

•Hour-by-hour usage•Pulled from TWACS•2008

Hourly Usage eMail Notifications

An alert sent if usage exceeds 100 kWh in a single day.

High Usage eMail Notifications

Usages (Hourly, Daily, Monthly, Comparative) Configure Alerts

Website

April 2009 Monthly Bills Monthly Usages Daily Usages (on-hold) Hourly Usages (on-hold) Data pulled from CIS

E-biz Website

Monthly Usages Average daily temps AMR Data from TWACS

(Multispeak) Plans for Hourly Data

(Pending Multispeak 4.0

MyUsage.com

MyUsage.com information provided by Jonna Buck of OKEC. Average daily temps

Alert History

MyUsage.com

MyUsage.com information provided by Jonna Buck of OKEC.

Google Powermeter

Outage Alerting Demand Response Smart Home Anomaly Detection Trend Analysis MultiSpeak

What's in the Future?

Questions??

Michael Hydemhyde@nnec.coop