Thesis ProgressPresentation

İnanç Arın

09/02/2015

Extracting meaningful information from massive amount of data.

Designing a framework for◦ Streaming data (Twitter Java API)◦ Storing and accessing the data efficiently

(Elasticsearch)◦ Analyzation (Text Analytics, Classification

Algorithms, Sentiment Analysis...)◦ Visualization of data (Kibana, Highcharts...)

Big Data

Politics (parties, elections...)

Telco (turkcell, vodafone, avea, ttnet...)

Social Incidents (Gezi Parkı, Soma)

Others (finance, universities...)

Domains

Politics

◦ Call Center DataTelco (Churn analysis)

likel

y-to

chur

n

price

-sen

sitiv

e

tarif

e ar

aştır

ıyor N/S

CE660n660ral

CE660n660ral

CE660n660ral

Süper Kamu Tarifesi

likel

y-to

chur

n

price

-sen

sitiv

e

tarif

e ar

aştır

ıyor N/S

CE660n660ral

CE660n660ral

CE660n660ral

NOTACTIVE Yeni Nesil 500 Tarife

CHURN NON-CHURN

fatura iyi

yok tarife

kapatıyorum öğrenebilir

kapattırmak tekrar

arıza kampanya

pahalı almak

yüksek uygun

◦ Twitter Data

◦ http://somatech.sabanciuniv.edu/operatorResults

◦ Customer Journey

Telco (Churn analysis)

“Soma” vs “Gezi Parkı”

Discovering patterns, graph analysis

Social Incidents

Thanks