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clear expression attentive listening
sender message receiver feedback
speaking writing drawing sign language body movement
soft or garbled speech incomplete messages noisy environment lack of fluency or knowledge
focus on content use your eyes be open-minded overlook distractions choose to be interested ask questions
prevents problems clarifies messages exposes weak arguments reveals changed opinions
be patient explain verify understanding
usually physical tone of voice some are universal many are culture-specific include rituals sometimes environmental
appearance behavior restraint attitude
acknowledge accept adapt
if you get it if you have to give it
small group Working toward a common goal
respect learn be reliable carry your weight be positive
unsolicited advice different standards speed vs. quality Team Communication
honesty respect
promises fraud
acting ethically dealing with harassment
need to control others power struggle muddled confrontation
speak with restraint consider letting it go respect the other person watch the body language negotiate a solution stay calm
don’t gossip respect the other party take a time-out use chain of command focus on the issue, not the person no abuse
These standards of conduct and communication shouldn’t be new to you, but they’re always good to be mindful of. Does anyone have any comments about this section?