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© by NetSupport GmbH
NetInstall 5.0
Stefan Rehberger
wants you to wake up with it
perfect software-management
© by NetSupport GmbH
agenda
company: NetSupport
main product: NetInstall
positioning and definition
unique concepts and technologies
secrets of success
questions / discussion
© by NetSupport GmbH
company: NetSupport GmbH
founded in Febr. ´95
network-consulting & software
30 employees in 2 locations:Stuttgart (Ostfildern) and Munich
turnover ´98 expected DM 5.6 million
MS Solution Provider - SMS specialist
Mission: building intelligent solutions to reduce network management costs
© by NetSupport GmbH
positioning and definition
network management areas
security
configuration & administration
problem-management
operations
backup & recovery
software-distribution
performance-management
© by NetSupport GmbH
positioning and definition
frameworks and platforms
support some areas
use central database
provide interfaces for integration
offers strategy, not a solution
there is no system covering all areas, but ...
... there are integrated point-solutions
© by NetSupport GmbH
positioning and definition
areas covered by NetInstall- an integrated point-solution
software-distribution complete support (perfectly)
configuration & change- and configuration-administration management, user-administration
security security-administration
© by NetSupport GmbH
unique concepts and technologiesNetInstall 4.x - client-management
travelling user support
software on demand
local security handling
flexible and powerful scripting-language
easy to learn and use
MS logo compliant installation engine
features, features, features, ...
© by NetSupport GmbH
unique concepts and technologiesNetInstall 5.x - huge and spread environs
load-balancing and high availability with sites
administration of areas and departmentswith multi-database-support
support for laptops and remote PCs
more ease of use with service on demand
extended reporting and integration (e.g. MS SMS)
features, features, features, ...
© by NetSupport GmbH
3. step:
analysis of windows- environment again
2. step:
workstation-setup and customizing locally
1. step:
analysis of windows-environment
5. step:
distribute software like a
- software-station -
4. step:
create installation script and provide necessary files at project folder
© by NetSupport GmbH
Travelling User Support (TUS) - perfect solution with two techniquesbased on NT-feature
user-desktop with roaming profiles
completed by NetInstall
installation of user- and machine-parts
interactive
login
after boot-process
start of program
Software On Demand
© by NetSupport GmbH
Software on Demand (SOD)
dynamic software-installation
not with login (installation jam)
checked upon program start
if needed with user inquiry
minimizes network traffic
© by NetSupport GmbH
Local Security Handling (LSH)
problem: installation on locked down NT-PCs
user-account with limited rights
rights for registry and NTFS (e.g. WinSysDir)
rights for services and device-driver
user-privileges (e.g. change of time)
transparency of rights
need for admin-rights !
© by NetSupport GmbH
Local Security Handling
traditional way (of other tools)
divided installation-scripts for admin- and user-part
special NT-service for admin-part
problems
synchronisation between admin- and user-part
unknown workstation-names for distribution
no user- or group-related installation possible
main reason: no communication between user- and service-installer
© by NetSupport GmbH
installation with local security
user-level
user-account
installationprogram
• personal desktop• mru• startmenu• temporary internet files• local groups• HKEY_CURRENT_USER
machine-level
admin-account
installationservice
• system files• application files• hardware settings• global groups• HKEY_USERS• HKEY_LOCAL_MACHINE
communication
NetInstallinstaller
NetInstallservice
© by NetSupport GmbH
Service on Demand byservice-installation-service (SIS)
NetInstall Share
1.
installation event
2.
3.5.
NI SIS4.
NI SIS
© by NetSupport GmbH
NetInstall 5.0 - huge and spread environs
special requirements
big amount of servers and locations
laptops and home-PCs (WAN)
load balancing
high availability
decentralized administration (hierarchical)
need for site-concept
© by NetSupport GmbH
site-concept (like NDS, AD)
depends on physical and logical (!) structure
objects: O, OU, Site, Server, Database
site-types: LAN, WAN, Offline
flexible site-assignment of clients
decentralized, hierarchical administration:several rights, inherited properties
provides replication, compression, installation by CD-ROM
© by NetSupport GmbH
high availability and load balancing - „in site“
ORG - CERN
OU - DESY Hamburg
SITE - backoffice
SERVER - group A1
SERVER - group A2
© by NetSupport GmbH
high availability - „out site“ORG - CERN
OU - DESY Hamburg
OU - DESY Zeuthen
SITE - backoffice
SITE - development
SERVER - group A
SERVER - group B
© by NetSupport GmbH
replication
configuration by assistant
provides cascaded replication
no limits in levels
no limits of replication-services
sending and receiving streams
bandwidth and time-slots definable
uses compression
© by NetSupport GmbH
... and nearly unlimited features
AutoUnInstall
Time To Live (application durability)
FastInstall
AppRepair
Machine-Replacement
UnInstall by control-panel
... (time to stop here!)
© by NetSupport GmbH
summarising
perfect software-mangement based on
requirements in practice
full integration in network-os and frameworks
special and unique technologies
TUS, SOD, LSH, SIS, ...
support of standards: SNMP, SMTP
ease of use and effortless distribution
save time with fast distribution and installation
© by NetSupport GmbH
secrets of success
first of all: close relationship with lots of customers and partners
customers in all branches: e.g. Allianz AG, Bayer AG, Deutsche Bank AG, DESY, Lonza AG, Porsche AG, Siemens AG, STIHL AG, ...
special consulting-services limited tosoftware-management
partnerships: huge (HP, Compaq, debis, ...) and specialised (4-Net, GFB, ...) companies
© by NetSupport GmbH
secrets of successpartnership with SAP
SAPGUI-Frontend-Installation
SAPAdmin and SAPSetup are already based on NetInstall 5.0-kernel