| Building the Effective Enterprise Enhancing Customer Collaboration With QAD’s Managed EDI Carlos García – Global EDI Services Director, QAD Ewan Friend

| Building the Effective Enterprise Enhancing Customer Collaboration With QADs Managed EDI Carlos Garca Global EDI Services Director, QAD Ewan Friend Managing Director, Data Interchange Additional Title Text

| Building the Effective Enterprise 2 The following is intended to outline QADs general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QADs products remains at the sole discretion of QAD. Safe Harbor Statement Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise 3 Get a basic understanding of What is QAD Managed EDI High level architecture Solution components New available functionality Delivery model Introduce Partnership with Data Interchange Product demonstration The value proposition Session Objectives Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise 4 Background QAD Managed EDI What is QAD Managed EDI High level architecture Solution components New available functionality Delivery model Introduce Partnership with Data Interchange Product demonstration The value proposition Summary Agenda Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise Background Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise 6 Today EDI is a key customer requirement Used in all QAD verticals Business critical From an strategic point of view, QAD wanted to Complement EDI eCommerce Provide a complete EDI solution Provide an on demand EDI solution Background Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise QAD Managed EDI Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise 8 A complete set of services that complement and expand QADs current EDI solution to provide a complete end-to-end EDI solution Standard QAD EDI offering for QAD On Demand QAD On Premise QAD Managed EDI is composed of An EDI Translation and Communication Service Complemented with Application Managed Services for EDI eCommerce What is QAD Managed EDI? Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise 9 Basic EDI Architecture Enhancing Customer Collaboration With QADs Managed EDI ERP Integration QAD EDI eCommerce AMS for EDI eC On Premise / On Demand On Demand VAN Direct QAD EDI Station EDI SNF CommunicationTranslation TP QME Base Support Service

| Building the Effective Enterprise 10 QAD Managed is provided by QAD Global EDI Services Is the single point of contact for the customer Initial Implementation On-going support services QAD takes full responsibility for all the EDI aspects (End-to- End) A partnership with Data Interchange Provides supporting software in the background Completes integrated service delivery Integrated with QAD Incident reporting through the QAD Support Portal Delivery Model Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise 11 Team of experienced professionals Up to 20 years of experience Located in the US and EMEA EDI Competence Center located in Barcelona 40 EDI Professionals With deep field expertise Deep knowledge of QAD Applications Languages covered English, French, Dutch, Spanish, Portuguese, German, Italian The QAD EDI Services Team Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise 12 Service availability during 2012 Availability for 99.9982% Down time less than 62 minutes during the last 12 months Service monitored 24x7 EPIC errors (including file processing errors) EPIC system monitoring (hardware) Communications availability Service Security & Availability (I) Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise 13 Application errors are analyzed and routed Previously found non critical mail alert Previously found critical mobile alert Not previously found critical mobile alert Hosting infrastructure Non-critical mail alert Critical mobile alert Communications channel Monitored every 5 minutes from the outside On failure is placed on retry After a period routed through mobile alert Service Security & Availability (II) Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise 14 Thousands of connections available No VAN interconnection costs DINET, Sterling Commerce, Covisint, IBM, GXS, Inovis, Indra, Intesa, Easylink (AT&T), BT Infonet, Map, BT EDI*NET, T-Systems, EDS, Telefonica, EDIServ, Multilateral Direct connections to any partner supporting AS2 (http and https) OFTP and OFTP2 over ISDN and TCP/IP X400 (P1/P2 connections) SMTP (Outbound) ENX and ANX TCP/IP Connectivity Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise 15 Thousands of connections available ANSI X12 EDIFACT VDA ODETTE EANCOM TRADACOM Other non-EDI formats supported XML CSV Flat files Translation capabilities Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise 16 QAD Managed EDI has been piloted With 22 different QAD customers Covering EMEA and NA Covering the following verticals Automotive Foods & Beverage Life Sciences QAD Managed EDI to date Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise 17 Enhancing Customer Collaboration With QADs Managed EDI Trading Partners Connected

| Building the Effective Enterprise 18 Supplier on boarding Application Managed Services for EDI eCommerce Proactive monitoring Additional Services Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise 19 The QME Dashboard Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise Partnership with Data Interchange Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise 21 Introduction Data Interchange - Introduction

| Building the Effective Enterprise 22 Its time to get going Data Interchange - Its now time to get going www.DataInterchange.com www.datainterchange.com

| Building the Effective Enterprise Product Demonstration Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise The Value Proposition Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise End to End Solution One Step Shop Concept Fully integrated with QAD Applications Completes QADs On Demand offering Allows customers to Increase focus on core business Limit the effect of limited internal resources bandwidth. Minimize backlog of high-priority IT Projects Benefit from EDI without requiring any EDI knowledge Improve the effectiveness of existing EDI links with customers and suppliers Standardize a global approach for EDI deployment and support The Value Proposition Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise 26 Summary Full Session Title

| Building the Effective Enterprise 27 Completes EDI eCommerce to an End to End EDI solution Available for On Demand and On Premise customers Fully integrated with QAD Applications One step shop concept Summary Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise 28 Carlos Garca: [email protected]@qad.com Ewan Friend: [email protected] [email protected] Questions & Answers Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise 29 For further information contact: your QAD account manager [email protected] Next Steps Enhancing Customer Collaboration With QADs Managed EDI

| Building the Effective Enterprise www.qad.com QAD Inc. 2013 30

Documents

| Building the Effective Enterprise Enhancing Customer Collaboration With QAD’s Managed EDI Carlos García – Global EDI Services Director, QAD Ewan Friend