www.bsnl.co.in

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1. INTRODUCTION About My BSNL App

2. EXPLORE MY BSNL APP Download and Install Registration

3. BASIC OPERATIONS Landline Bill Payment Postpaid

GSM Bill Payment CDMA Bill Payment WiMAX Bill Payment

Prepaid

TopUp Special Tariff Voucher Plan /Migration Voucher

4. Manage Accounts

5. History

6. Help

7. Go Green Initiative from BSNL

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1. Introduction

BSNL introduces a new mobile

application for Android /

Windows mobile phone users.

With increasing penetration of

smart phones, this simple and

smart App will enable customers

to pay Postpaid bills and do

Prepaid TopUp from anywhere

and anytime.

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About My BSNL App The objective of this App is to enable

the customers to pay Postpaid bills and Prepaid Topup online through Mobiles. In the present scenario of accessing e-services offered by BSNL, it is essential to visit http://portal.bsnl.in through Desktop. In order to improve the reach of e-services to BSNL customers, it is planned to launch Mobile application. This Mobile based access to the online payment gateway breaks the barriers and limitation of sticking on to a location with PC and gives flexibility to pay, enables BSNL to reach the nook and corner of India with easier penetration.

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BSNL considers this mobile application is important to reach customers proactively in facilitating bill payments in Landline/Wireless (GSM/CDMA/WiMAX –Postpaid /PrePaid) segments. BSNL’s goal with this mobile application is to provide Mobile users a visually appealing, user-friendly application which facilitates a hassle free payment mechanism.

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2. Explore My BSNL App.

Download and Install:

Download My BSNL App from App

Store i.e, Google Play / Windows

Store and get Installed.

Registration:

Accept the Terms & Conditions.

Enter Contact Details : Mobile

Number and email ID.

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3. Basic Operations.

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After Successful installation, BSNL icon will appear on the screen.

Accept the Terms & Conditions.

Enter the Contact Details.

Click on BSNL icon to explore My BSNL App.

Postpaid (Landline / GSM/CDMA/ WiMAX):

To Check your outstanding bill amount

To Pay Bills

To get Payment receipt to your contact details mentioned in profile.

Prepaid(GSM):

To Check your balance

To Topup any BSNL Mobile Number.

To load STV, Plan / Migration Voucher.

To get Payment receipt to your contact details mentioned in profile.

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Landline Bill Payment:

a) Click on Landline icon in Home screen.

b) Enter the Phone number and Account number and click on ‘Submit’.

c) The billing details will be displayed on the screen.

d) Click on ‘Pay Now’ for Payment.

e) Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/Pay through IMPS.

f) Complete the Payment in the Bank’s website.

g) A receipt for successful payment will be displayed on screen and a confirmation issued through SMS.

h) A receipt in PDF format also will be sent through email.

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Postpaid:

GSM Bill Payment

a) Click on Mobile icon in Home screen.

b) Select the service as ‘Mobile’.

c) Enter the Postpaid Mobile number, Account number and click on ‘Submit’.

d) The billing details will be displayed on the screen.

e) Click on ‘Pay Now’ for Payment.

f) Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/Pay through IMPS.

g) Complete the Payment in the Bank’s website.

h) A receipt for successful payment will be displayed on screen and a confirmation issued through SMS.

i) A receipt in PDF format also will be sent through email.

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CDMA Bill Payment

a) Click on Mobile Icon in Home screen.

b) Select the service as ‘CDMA’.

c) Enter the CDMA number and Account number and click on ‘Submit’.

d) The billing details will be displayed on the screen.

e) Click on ‘Pay Now’ for Payment.

f) Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/Pay through IMPS.

g) Complete the Payment in the Bank’s website.

h) A receipt for successful payment will be displayed on screen and a confirmation issued through SMS.

i) A receipt in PDF format also will be sent through email.

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Wi MAX Bill Payment

a) Click on Mobile Icon in Home screen.

b) Select the service as ‘WiMAX’.

c) Enter the WiMAX User ID and Account number and click on ‘Submit’.

d) The billing details will be displayed on the screen.

e) Click on ‘Pay Now’ for Payment.

f) Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/Pay through IMPS.

g) Complete the Payment in the Bank’s website.

h) A receipt for successful payment will be displayed on screen and a confirmation issued through SMS.

i) A receipt in PDF format also will be sent through email.

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Prepaid: Talk time TopUp

a) Click on Prepaid Icon in Home screen.

b) Enter the BSNL Prepaid mobile number.

c) Select the General TopUP / Flexi TopUp option.

d) Enter / select the required amount (Minimum of Rs.50 and Maximum of Rs.5000 in multiples of Rs.10).

e) Displays Account details like Validity, Balance and selected voucher.

f) Click on ‘Proceed for Payment’

g) Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/Pay through IMPS.

h) Complete the Payment in the Bank’s website.

i) A receipt for successful payment will be displayed on screen and a confirmation issued through SMS.

j) A receipt in PDF format also will be sent through email.

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Special Tariff Voucher

a) Click on Prepaid Icon in Home screen.

b) Click on ‘STV’ tab.

c) Select the desired option among 1.Data 2.Voice 3.ISD 4.SMS 5.Others.

d) Scroll down and Select the required Voucher.

e) Click on ‘Submit’.

f) Displays Account Details like Validity, Balance and selected voucher.

g) Click on ‘Proceed for Payment’.

h) Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/Pay through IMPS.

i) Complete the Payment in the Bank’s website.

j) A receipt for successful payment will be displayed on screen and a confirmation issued through SMS.

k) A receipt in PDF format also will be sent through email.

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Plan / Migration Voucher

a) Click on Prepaid Icon in Home screen.

b) Click on ‘PLAN’ tab.

c) Select the desired option among 1. Validity Extension 2.Migration.

d) Scroll down and Select the required Voucher.

e) Click on ‘Submit’.

f) Displays Account Details like Validity, Balance and selected voucher.

g) Click on ‘Proceed for Payment’.

h) Select the desired payment option i.e., Credit/Debit/Cash cards/Net banking/Pay through IMPS.

i) Complete the Payment in the Bank’s website.

j) A receipt for successful payment will be displayed on screen and a confirmation issued through SMS.

k) A receipt in PDF format also will be sent through email.

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4. Manage Accounts.

a) You can Add / Delete an account related

to Landline / Mobile.

b) Simply click on the available account

under the service, to view the bill details

instantaneously.

c) Click on ‘Pay Now’ for payment.

d) Also the App remembers all the successful

bill enquiries; hence no need to enter the

details subsequently.

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5. Payment History. You can view payment history of last Ten

transactions.6. Help. 1. What is My BSNL App? The My BSNL App is a native application that

can be downloaded on Mobile/Tablet. This application can currently be downloaded on the compatible devices. This application enables you to pay Postpaid bills and Prepaid Topup, Plan / Migration Voucher loading through your Mobile/Tablet.

2. How to download the My BSNL App? The My BSNL App can be down loaded from

App Store i.e., Google Play or Windows Store.

3. Is there any cost for downloading the My BSNL App?

There is no cost for downloading the "My BSNL App" from any of the sources. However, usual download charges as per the data connection you are using will apply for downloading the application as well as accessing the same.

4. Can I use this My BSNL App in my non BSNL mobile?

Yes. This application works across all

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operators. However, in case you are using the application on a non BSNL mobile, that mobile number must be a registered at the time of installation and can be modified later.

5. What type of services I can avail through My BSNL APP?

Presently, the App supports Postpaid (Landline / GSM/CDMA/WiMAX):

To Check your outstanding bill amount, Pay Bills, get Payment receipt to your contact details mentioned in profile.

Prepaid(GSM): To Check your balance, Top up / STV/Plan Voucher to any BSNL Mobile number, get Payment receipt to your contact details mentioned in profile.

6. How can I Topup my prepaid mobile? Click on ‘BSNL’Select prepaid Enter

the prepaid BSNL mobile Number Select Top up option select/enter denomination Click on ‘Submit’ Displays Account DetailsClick on Proceed for Payment Complete the payment in Bank’s web site The mobile Number will be recharged and you will receive the SMS/email accordingly.

7. How can I avail STVs/Plan Vouchers? Procedure is same as in case of Topup.

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8. How do I avail the special offers for my Prepaid mobile?

You can avail special offers as and when BSNL announces.

9. How can I know all about various 3G/2G data packs for my Prepaid mobile?

All 2G/3G data packs will be available in STVs under Prepaid STV DATA.

10. How can I get the refund in case of Prepaid transaction failure?

In case Topup / loading Special Tariff Voucher is not successful, amount will be refunded into same account from which payment was made. This refund will appear in bank statement typically in 5-7 working days. Refund will be made for only Prepaid Topup / STV / Plan voucher

11. How can I pay GSM Postpaid bills using My BSNL App?

Click on ‘BSNL’ iconSelect Mobile Select option Mobile Enter the Postpaid BSNL mobile Number and Account Number Click on ‘Submit’ Bill Details will be displayed Click on ‘Proceed to Pay’ Select the desired payment option Complete the payment in Bank’s web site A receipt for successful payment will

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be issued through SMS and E-mail to the registered one.

12. How can I view the outstanding bill amount for my post paid mobile?

Click on ‘BSNL’ iconSelect Mobile Select option Mobile Enter the Postpaid BSNL mobile Number and Account Number Click on ‘Submit’ Bill Details will be displayed. Also You may choose exiting numbers by simply selecting them , no need to enter details for subsequent bill payment.

13. How can I pay Landline/Broadband bills using this app?

Click on ‘BSNL’ iconSelect Landline Enter BSNL Landline Number and Account Number Click on ‘Submit’ Bill Details will be displayed Click on ‘Proceed to Pay’ Select the desired payment option Complete the payment in Bank’s web site A receipt for successful payment will be issued through SMS and E-mail to the registered one. Also You may choose exiting numbers by simply selecting them, no need to enter details for subsequent bill payment.

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14. How can I view my outstanding Landline bill amount?

Click on BSNL’ iconSelect Landline Enter BSNL Landline Number and Account Number Click on ‘Submit’ Bill Details will be displayed.

15. How to edit my profile? Click on ‘Profile’ Icon in the menu bar

Profile page will be displayed Click on ‘Edit’ Enter your contact details Click on Save.

16. What Mobile devices in which the My BSNL App will work?

BSNL App will function on all Android / Windows Mobiles/Tablets.

17. How do I uninstall the BSNL App? Go to Menu Settings Applications

Manage Applications My BSNL App Uninstall.

18. How can I register a complaint? Yes, you can register a complaint on

portalquerry@bsnl.co.in or there is a provision for registering a complaint in www.portal.bsnl.in. Also by contacting the respective Customer service Numbers. For Land Line-1500; Broad Band-1504; Mobile-1503.

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GO-GREEN INITIATIVE BY

BSNL

Reduce Reuse Recycle

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GO GREEN INITIATIVE FROM BSNL

10 loyalty reward points will be given to BSNL LL/BB customers who opt for getting their bill thro’ “E- mail Only" option .

Hassel free immediate receipt of telephone bill through “EMAIL” .

Scheme will be effective from 01.10.2013

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GO GREEN INITIATIVE FROM BSNL ADVANTAGES

A small step by BSNL to support environment by promotion of E-Bill instead of the printed paper bills thereby reducing the paper consumption.

Advantage for customer -Immediate receipt of telephone bill through “EMAIL” .

Advantage for BSNL -Saving on account of printing /dispatching of bills and less compliant about non receipt of telephone bills.

Advantage for society - Healthy and sustainable environment by reducing paper usage and so avoiding damage to eco system.

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HOW TO GET LL/BB TELEPHONE BILL ON EMAIL

Customer can log in to web self care portal and place their a request for getting telephone bill on “Email only “option www.bsnl.co.in >customer care >account management .

Customer can approach Customer Service Center and give request for “Email only “ option

Customer can approach BSNL Call Center by dialing 1500 and register number for e-bill.

Help Line:Landline : 1500

Mobile/CDMA/WiMAX: 1503Broadband: 1504.

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