© Allstate Northern Ireland Proprietary and Confidential Allstate NI – Employee Wellbeing Dwyer Gorman Training Manager

© Allstate Northern Ireland Proprietary and Confidential

Allstate NI – Employee Wellbeing

Dwyer GormanTraining Manager

April 21, 2023© Allstate Northern Ireland Proprietary and Confidential 2

Content

• Allstate NI - overview

• Employee benefits and work life balance

• Mental Health – Awareness & Education

• Case Study


•Largest publicly held personal lines insurer in the US

• A Fortune 50 Company• Assets of $105 Billion

• Sells 13 major lines of Insurance (Car, Property, Life and

Commercial)• 39,000 employees , 13,000 agents• 17 million US households insure

with Allstate• Insure 1 out of every 8 Cars and

Homes in the US


Allstate NI Wholly Owned Subsidiary of

Allstate responsible for high quality IT & BPO solutions


Company Snapshot

The past 10 years in Northern Ireland have made it easy to

come to work each day. This was possible only through the

dedication and effort of our Allstate NI employees…

Mike Scardina

• Incorporated in October 1998• Wholly owned subsidiary of Allstate• Employs over 2,200 employees across 3

sites• We combine state-of-the-art technology

and facilities with personality, “can do” attitude, methodology and smile.

• Allstate NI provides the people, processes, technology, training and development to deliver unrivalled partnership, customer service and business solutions to Allstate.

• Allstate NI has saved Allstate $1billion+ since 1998

• Current billing rates are lower than original rates in 1998

“

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Office Locations

Belfast

Northland

Strabane

copyright copyright copyright


Whilst the US is sleeping, Allstate NI is preparing for the business day

Bangalore: 7.30pm Belfast: 2.00pm Chicago: 8.00am

Leveraging the business day

Overlap in business day

Time difference - only 6 hours between Belfast and Chicago

Overlap in business day


Work Life Balance

Allstate identified a number of different themes which were important to employees and prospective candidates when considering a move to or staying with their employer:

•Career advancement

•Family friendly policies and benefits

•Flexible working

•Continuous development / education


Employee Benefits

• Subsidised Gym Membership• Private Health Care – Aviva• Private Dental Care – Cigna• Income Protection – Aviva• Company Pension – Legal & General• Group Life Assurance• Company Bonus Scheme• Occupational Health Scheme• Eye Care - £100 towards eye care• Buckle-Up Baby / baby gift hamper• Sports and Social Club


Flexible Working Arrangements

• Flexible Start / Finish times• Part time working • Condensed working• Working from home• Split days• Career breaks• Unpaid leave• Emergency time• Duvet days


Team & Employee Activities• Two company based social events – July and December

• Employee Sports & Social Membership (fees matched by company)

• 152 events to date in 2014, 147 in 2013

• Hill walking, beer & pizza every month, rugby matches, concerts etc

• Two team events every year

• Huge range of charitable activities which are run by employees – Environment, People, Community: - Be a Saint Day - Silver Surfers - Time to Read & Time to Compute - Christmas Hamper & Toy Appeal


Health & Well-Being ProgrammesHealth & Awareness initiatives – dieting classes, lunch time sports activities - football, hockey, badminton, yoga, running, reflexology

Healthy Eating Campaigns: Run in collaboration with Sodexo

Free head and neck massage for all employees

Cycle to Work: Salary sacrifice for new bikes purchased. Bicycle cage in car park to securely store bikes. Competitive cycling team also set up in the company.

Car-sharing network set up which is managed by employees

Discounted car-parking and public transport arrangements


Employee Education


Employee Education Programmes• Cancer Awareness (prostrate, bowel, breast)

• Advice on wills and estate management

• Bank of Ireland – Financial Advice

• Debt Management

• Stroke Association

• Management programme - Lead to Succeed

• Energy for Life

• Suicide Prevention and Awareness - ANIbody

• Stress Awareness – Mindful Manager


Employee Education – Energy for Life• 2 day programme on physical and mental wellbeing• Expand capacity to perform in high-stress environments without

compromising health and happiness• Expand capacity to make personal change• Understand how nutrition and exercise impact physical, emotional,

mental and spiritual wellbeing• Identify strategies to help focus and manage energy throughout the day

• 850 employees have attended course since 2012

‘In addition to a company purpose, each of us has a purpose in life. This workshop is an opportunity to discover or rediscover your purpose in life. It is also about how you can be fully engaged in all aspects of your life’

•Improved customer loyalty•High performance

•Growth•Reduced medical costs•Tangible evidence of a

culture of wellbeing


Employee Education – Lead to Succeed

• 9 month programme mandatory for all managers, experienced and inexperienced

• Provides attendees with the requisite management tools and leadership theory

• Started a programme for global managers in June• Includes modules in Personal Effectiveness and Emotional

intelligence

Key Concepts- Manage yourself before managing others

-Negative stress and emotions are projected on to team

-EQ more important than IQ-Positive Mental Attitude

-Manage your chimp-People leave managers not companies


Employee Education – Suicide Awareness

• Worked with PIPS in 2013 to design and deliver the ‘ANIbody’ programme to all Team Managers

• Over 300 manager and employees have attended to date

• Workshops now being delivered to schools in Belfast aimed at 16-18 year olds

‘Gripping, interesting, thought provoking and delivered superbly’

‘Exceptional course. It should be rolled out to all. If even one person is saved or helped it will

be time well spent’


Employee Education – Mindful Manager• Delivered as part of Lead to Succeed programme

• Course customised for Allstate NI

• Aims to create greater awareness of employee stress

• Focus on the different interventions managers can leverage to address employee stress before it results in an absence situation

• To date AMH has delivered to 150 managers across 3 sites

• Currently working with AMH on Train the Trainer programme

‘An excellent course well presented. Gary had all the knowledge and info you would expect and presented it very well indeed’

‘The course was very helpful and made me aware of a number of stressors, as well as some signs to look for in others’

© Allstate Northern Ireland Proprietary and Confidential

Q&A

Click here for the full list of awards

Dwyer GormanTraining Manager

Documents

© Allstate Northern Ireland Proprietary and Confidential Allstate NI – Employee Wellbeing Dwyer Gorman Training Manager