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Introduction to Online Banking

Redesign2021

• Release Plan• Principles of Design• Information and Settings• Navigation Bar• Overview Page

o Favorites & Account Groupso Widgetso QuickView

• Account Details Page• Informational Sessions/Webinars

Agenda

NOTE: Images shown may depict prototypes and not final versions for the release. Release versions will be indicated in upcoming webinars.

The purpose of this webinar is an introduction to the major new components of the redesign project. This includes the 2 pages with new design and functionality, Overview and Account Details.

Release Plan

Release Plan

• All clients will update at the same time (multi-tenant platform)

• Will occur Sunday, October 24, 2021 during our allowed outage window (12:01 AM to 4:00 AM CT).o NOTE: Closer to the release it will be determined if we believe the outage will extend beyond our typical window closure and information

will be distributed.

• During the outage Digital Banking services will be unavailable.o Notifications will be sent when services are restoredo Institution Checklist for post release will be provided

• Materials coming soon:o FAQso Targeted notification materialso Banner ads, etc. o Client instructional videoso QuickGuide to upcoming new features

Unless specifically indicated a feature is available for both Retail and Commercial customer types.

NOTE: Images shown may depict prototypes and not final versions for the release. Release versions will be indicated in upcoming webinars.

PrinciplesOf

Design

Principles of Design – How we got here

Less clutter

Modernize the design with a simpler look & feel

Continued focus on what works for users with concepts such as the “big number” and more prominent data emphasized

Update the underlying technologies

Provide better support for responsive web design

Distinguish more between Retail & Commercial landing page experiences/features

Expand end user personalization options

Increase white space -allowing content to be more digestible and accessible to the user

Informationand

Settings

Information and Settings (Header area)

Included components:

• Institution logo• Information and Settings area

o Contact Us Informationo Alertso Messageso Services and Settingso Profile Settings

Information and Settings – Contact Us

• Displays the institution information currently on the All Services & Settings page (right side column)

• Makes information available to users anywhere within the Online Banking experience

Information and Settings – Services & Settings

• Replaces the current All Services & Settings page

• Makes information available to users anywhere within the Online Banking experience

• Displays any institution specific additional links or SSOs

Information and Settings – Profile Settings

• Replaces the current Welcome dropdown

• Displays last login information• For institutions who have

enabled the Time Zone features also provides access to the last logins details and change time zone option

Navigation Bar

Navigation Bar

Included tabs (same as current interface):

• Overview tab (new landing page, previously titled Home)• Accounts tab• Bills & Payments tab• Move Money tab• My Spending tab (Retail customer)• Cash Management tab (Commercial customers)• Any institution specific SSOs or 3rd Party options tabs

Navigation Bar – Accounts Tab• Same functionality as current

interface for accounts• Exposes a dropdown of

accounts and options• Adds a Connect An Account

option which allows the user to choose add a current institution account, add an external account for transfers or add an outside account for aggregation (based upon what each institution supports currently)

• Institution specific links added by to the current left side bar of the Account Details pages will now be displayed in the Accounts dropdown (shown here as FI Link)

Navigation Bar – Cash Management Tab

• Basic options remain the same• Right column displays the following (as

supported per institution currently)o Previous Day Balance Reportso Current Day Balance Reportso Create Balance Reporto First 5 institution specific SSO links from the

Other Services section of the Cash Management page

Navigation Bar – Help

Displays as a single icon on the right side of the Navigation Bar

Print Options

• Move focus away from page specific print options

• New design will depend more on utilizing native browser print options

• When no print option is displayed on the page, user should choose Print option from the menu options of the specific browser

OverviewPage

Overview – Retail

• Two (2) columns - Accounts and Widgetso Widgets are configurable by the user

• Account groupings and Favorites remain the same as today

• ApitureIQ Marketing banner ad space now appears at the top of the Widget column when an ad is targeted to the user

• Displays a single account balance by defaulto Post release an institution level

configuration option will become available to display both balance columns

Overview – Commercial

• Two (2) columns - Accounts and Widgetso Widgets are configurable by the user

• Account groupings remain the same as today

• Favorites is replaced by Account Groups• ApitureIQ Marketing banner ad space

now appears at the top of the Widget column when an ad is targeted to the user

• Displays both account balances by default

Overview:Favorites & Account

Groups

Overview – Favorites (Retail)

• Internal accounts can be made to be favorites – same as current functionality

• Outside Accounts being aggregated may also be made favorites now

As is the case currently, Favorites are not currently reflected in Xpress Mobile Banking (future feature).

Overview – Account Groups (Commercial)• Account Groups replace the Favorites

functionality for all Commercial users• Account Groups allow Commercial users

to create sub-sets of accounts that can be quickly viewed on the Overview pageo Outside Accounts being aggregated can

be included in an Account Group for the Overview page

• A default Account Group can be set for each time the Commercial user logs into Online Banking

• There is no limit to the number of Account Groups a Commercial user may create

• Account Groups will be able to be utilized by other features in Online Banking in the future

• Account Groups are NOT shared between Focus Customers, Sub-Users or Agents – unique to each user

• During the release, an Account Group name Favorites will be created for any Commercial user who has set up favorites

Overview:Widgets

• Widgets provided to the end user include (as supported per institution):• Spendable Balance• My Spending• Category Watch• Pending Transfers• Unread Messages• My Credit Score

• End user can reorder and hide most widgets as desiredo Cannot hide Messages widget or My

Credit Score widget

Overview – Widgets (Retail)

• Widgets provided to the end user include (as supported per institution):o Pending Transferso Unread Messages

• End user can reorder and hide most widgets as desiredo Cannot hide Messages widget

• Additional commercial widgets will be released in the future

Overview – Widgets (Commercial)

Overview:QuickView

• Accessible from the Overview page• Allows end users to see and access

additional information and actions without leaving the Overview page

• Supported for both internal and aggregated outside accounts

• Includes the following:o Both Previous Day Balance and Available

Balance (if supported for an account type) even if the Overview page displays only available

o Most recent 5 transactions in the last 5 day (clickable to display Transaction Details modal)

o Pay options for loans as applicable –including date next payment and amount due if supported for an institution currently

o Transfer In and Transfer Out as applicableo Link to Account Activity

Overview – QuickView

Account DetailsPage

• Displays single balance at top right for Retail customer type – based on account type

• Displays 2 balances at top right for Commercial customer type – based on account type

• Converted current links under balances will display as sub-tabs on the page:

o Activityo Cardso Alertso Statementso Stop Check Paymento Future View

• Institution specific SSOs sub-tabs will display after the Statements sub-tab

• When too many sub-tabs exists, a MORE dropdown will be displayed

• Credit/Debit column:o Single Credit/Debit column for Retail

userso Credit and Debit columns for

Commercial users to follow standard accounting practices

Account Details

Informational Sessions/Webinars

Materials will be published soon and announced including:

• FAQs• Marketing Plan• Sample Targeted Notifications• Banner Ads• Instructional Videos for your teams• Post Release Checklist

Informational Session/Webinar

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attendingtoday!