© 2018 SAP SE or an SAP affiliate company. All rights ... · 01/06/2018 · THE GOLD GUIDE | Why SAP SuccessFactors solutions? 4 5 WHY I LOVE THE SAP SUCCESSFACTORS HCM SUITE People

© 2

018

SAP

SE o

r an

SAP

affilia

te c

ompa

ny. A

ll rig

hts

rese

rved

.

The Gold Guide Welcome to the Human Revolution

SAP SuccessFactors Solut ions | THE GOLD GUIDE

Forty-four percent of average workforce spend is now directed outside the employee base.2The number of external, contingent, contract, and freelance workers keeps growing. Your ability to harness that workforce will determine whether your company grows and succeeds.

A surprisingly high number of employees say that their jobs are harming their physical or emotional health.Think about the positive impact that improving the physical and mental well-being of every single employee could have on your company. It could be huge.

Why SAP® SuccessFactors® Solutions?We put people at the center of the HR transformation journey

A human revolution is happening in the workforce. It is a revolution that makes the powerful voice of your

employees heard. It is a revolution that requires you to make sure that your entire workforce is motivated, skilled, and equipped to make their biggest impact.

The old ways of working don’t allow companies to compete in today’s world. The heart of this human

revolution beats to the speed of today’s business. And that speed is radically changing the workforce.

Greg TombPresident, SAP SuccessFactors (SAP)

Consider these facts:

By 2020, 50% of the workforce will be millennials.1This generation of workers is used to having technology integrated into their personal lives. And they expect that from technology in the workplace. We must give them a working environment in which they can be successful.

2 3

03 Why SAP SuccessFactors solutions?

06 Our HR vision, your business value

08 Value proposition

16 SAP SuccessFactors solutions at a glance

18 SAP SuccessFactors solutions overview

24 Transforming the workplace experience through innovation

34 Industry use cases

40 Customer successes

54 SAP App Center

66 Implementation partners1. “Leaders 2020: The Next-Generation Executive: How Strong Leadership Pays Off in the Digital Economy,” Oxford

Economics, commissioned by SAP. 2. “External Workforce Insights 2018: The Forces Reshaping How Work Gets Done,” Oxford Economics and SAP

Fieldglass (SAP), 2018.

https://www.oxfordeconomics.com/thought-leadership/leaders-2020https://externalworkforce.fieldglass.com/

solutions put the power of data-based insight into our HR department, our managers, and, most important, our employees. What’s more, analysts consistently recognize SAP SuccessFactors solutions as the leading products in our industry.

But a top-line executive summary of our offering isn’t enough. That’s where this guide comes in. The Gold Guide not only offers the big picture of what we do but also helps you think about how you might use our tools – and our partnership – to tap into the full potential of your people and meaningfully connect them to your company’s purpose and mission. Here you’ll find thoughts and insights on turning innovation into best practice as well as the why and how of SAP SuccessFactors solutions – and what they mean for you. All this plus industry use cases, customer case studies, and a directory of our applications in one regularly updated go-to guide.

As you peruse this guide, we hope it inspires you to learn more about the opportunities available thanks to the power of SAP SuccessFactors solutions combined with a vibrant partner ecosystem and a comprehensive set of technologies. We want to help you be the best company you can be. And you can do that only by attracting, developing, and retaining the best people. The battle is on, and we’re here to help you win. n

Greg Tomb

Leading companies are engaged in a war for talent. I expect this challenge to increase as the global talent deficit grows larger every year. Estimates of this deficit range from 65 to 85 million workers in the next 10 years. And think about the trillions of dollars in lost revenue potential. Those companies that focus on attracting, retaining, and retooling their talent will win.

TAPPING INTO OUR COLLECTIVE HUMANITYHarnessing the workforce and having a laser focus on talent are critical to scaling our companies. HR leaders are essential to helping our companies compete with speed and navigate the rapidly changing workforce.

We see it in our own company. Like many of you, SAP has operations all over the world. We are not exempt from the challenges of attracting the best people, enabling our workforce, and keeping up with ever-changing regulations.

We developed SAP® SuccessFactors® solutions to meet these needs – for our own 94,900 employees in more than 130 countries and for our 413,000 customers around the world. Using these solutions helps us have the right talent in the right positions. It helps us create meaningful employee experiences and build a highly motivated workforce in sync with our corporate objectives. And SAP SuccessFactors

THE GOLD GUIDE | Why SAP SuccessFactors solut ions?

4 5

WHY I LOVE THE SAP SUCCESSFACTORS HCM SUITE People always ask me why I’m so excited to talk about SAP SuccessFactors solutions. There are five main reasons for my enthusiasm.

We’re simplifying data privacy and compliance. The world is getting smaller, with many companies supporting operations around the world. But managing people, regulatory requirements, and data privacy is getting harder. We believe it is our responsibility to help you remain compliant and build trusted relationships with customers. SAP SuccessFactors solutions fully support data privacy regulations such as the General Data Protection Regulation, as well as many local, country-specific mandates.

Our solutions support total workforce management.Every person in the extended workforce is an agent of your company. They represent your brand, your ideals, and your offerings to your customers. To succeed, you need to enable this workforce just as you do your own employees. With integration between SAP SuccessFactors and SAP Fieldglass® solutions and SAP S/4HANA, you can centrally manage your entire workforce.

Powerful analytics help you make better decisions, improving business outcomes.People analytics enabled by the SAP Analytics Cloud solution combines the power of the SAP HANA® business data platform with the flexibility offered by SAP Cloud Platform. It supports not only workforce analytics but also operational reporting, planning, and predictive modeling capabilities – all on a single platform.

We help you create a great employee experience, anytime and anywhere.Employees expect an amazing, intuitive, consumer-grade experience – but not just on the desktop. Mobile devices and apps are used everywhere, and your workforce needs to move seamlessly between desktops, laptops, and mobile devices. That’s why we introduced our mobile user interface for both iOS and Android. Thanks to our close relationships with Apple and Google and by leveraging SAP Cloud Platform services and comprehensive capabilities, you can deliver the kind of mobile experiences that support productive, engaged employees.

Our partner ecosystem expands the ROI of your SAP SuccessFactors solutions. We can’t be the best of the best on our own. That’s why we partner with the top implementation and innovation partners in the business and why they, in turn, build and innovate with SAP Cloud Platform. Offering extensions and innovative technolo-gies, our ecosystem helps you realize quick value. n

https://www.successfactors.com/en_us/about-successfactors/recognition.htmlhttps://www.successfactors.com/en_us/about-successfactors/recognition.html

And for early talent, the bar is higher: millennial and generation Z employees and recruits increasingly expect employers to stand for something more than quarterly earnings and profits. They want to work for brands that align with their desire for purpose.

The business value of purpose is well understood. Purpose-driven organizations create meaningful work, strong engagement, high performance, and innovation. Companies with a purpose-driven culture are more profitable, and they have far more success attracting and retaining employees (see sidebar).

Our HR Vision, Your Business Value

In today’s world, rapid change has become the norm. So many new technologies, connections, and data volumes can overwhelm your workers.

By Brigette McInnis-Day Chief Operating Officer, HR Strategy & Digital Transformation, SAP SuccessFactors

As the pace of change exceeds the human ability to adapt, people become disconnected from their goals, and their professional development lags. How can your company meet its mission without people at the center of your vision?

To thrive in this new world, we need to tap into our collective humanity. We need to learn how to connect with each other and our machines in new ways. And we need HR to spearhead a human revolution that allows organizations to focus time, talent, and energy on what really matters: the people driving business outcomes.

The future of the workplace is all about your people. Success depends on your ability to maximize the uniquely human skills of judgment, vision, intuition, wisdom, creativity, and resilience.

THE GOLD GUIDE | Our HR vision, your business value

6 7

Create Meaningful, Relevant Employee ExperiencesOur goal is to help HR leaders like you put your organization’s purpose into practice, bringing more meaning to people’s work. By helping you manage your total work-force, our solutions enable you to create a positive, fulfilling experience for your people – and by extension, your customers.

To do this, we leverage our intelligent suite, linking HR across the business. Our solutions are supported by our digital platform, including the SAP HANA

business data platform and SAP Cloud Platform. And our intelligent technologies, with SAP Leonardo and advanced analyt-ics, help you accelerate innovation. It’s time to put change to work for you. Let’s rethink the role of HR so you can inspire employees and foster an engaged work-force that improves performance and profit while creating a winning culture. We are committed to helping you put people at the heart of your intelligent enterprise transformation.

Watch the video to find out how you can put purpose into practice with SAP SuccessFactors® solutions. n

https://www.youtube.com/watch?v=nKUJCzGiPk8&t=24s https://www.dropbox.com/s/663n3pcjzky0mfz/SAPProductVideo_SuccessFactorsSolutionIntelligentEnterprise_FINAL.mov?dl=0


8

not only the capabilities of our solutions but also the global strength you need to extend your transformation beyond the walls of HR (see Figure 1).

Our intelligent suite helps you link HR across the business. The digital platform – including SAP HANA Data Management Suite and SAP Cloud Platform plus our intelligent technologies such as SAP Leonardo and advanced analytics – helps you innovate and bring new ideas to market quickly.

As you work to respond to today’s critical market pressures, SAP solutions, platforms, technologies, and services are right there beside you.

With our solutions, you can focus on creating engaging experiences and provide visibility that helps improve your total workforce experience – and, by extension, the experience of your customers. We are uniquely positioned to help you become an intelligent enterprise, because we bring together

Figure 1: People Engagement in the Intelligent Enterprise

9

PLACING PEOPLE AT THE HEART OF INTELLIGENT ENTERPRISE TRANSFORMATION

CustomerExperience

Network & SpendManagement

DigitalCoreDigital

Supply ChainPeople

Engagement

Intelligent Suite

SAP® SuccessFactors®

Solutions

SAP Analytics Cloud

CloudPlatform

DataManagement

Digital Platform

People Analytics

Compensationand Benefits

Time andAttendance

Learning andDevelopment

Core HRand Payroll

Performanceand Succession

Recruiting and Onboarding

Digital Supply Chain


suite helps you find the right talent, develop future leaders, and engage all employees with automated, transparent processes.

Tackle tough issuesMeet the pressing workforce needs of today and tomorrow. Combining our powerful solutions with our partner ecosystem, our transformational initiatives help you address emerging workforce and industry trends. For example, our products can help enable diversity and inclusion practices to influence every HR decision, action, and process while providing the right resources to foster employee well-being at work.

Build a bridge across the business With integration to other SAP solutions and third-party applications, SAP SuccessFactors offerings help you differentiate your business and accelerate your transformation into an intelligent enterprise (see Figure 2). Together with SAP Cloud Platform, our open, extensible technologies and services help you create and integrate new applications and address your unique business challenges and industry requirements.

CHANGE BEGINS WITH HRIt’s time to rethink the role of HR. We can help you inspire employees and foster an engaged workforce that improves performance and profit, ultimately creating a winning culture.

Enhance engagementElevate and connect people’s experiences on all devices through personal, role-based personas for your entire workforce. Deliver engaging work experiences by leveraging innovations such as SAP’s digital workplace experience, which intelligently connects people, data, content, processes, services, and information within one branded experience designed around how people most productively think and work.

Improve agilityYou can spark motivation and improve agility with our intelligent, comprehensive human capital management (HCM) capabilities. Solve your unique HR needs by tapping into the breadth and depth of our global HR solutions – spanning core HR, talent management, and people analytics. Addressing both the operational and strategic aspects of HR, our

Solve your unique HR needs by tapping into the breadth and depth of our global HR solutions – spanning core HR, talent management, and people analytics.

THE GOLD GUIDE | Value proposit ion

10 11

THE INTELLIGENT ENTERPRISEfeatures 3 KEY COMPONENTS:

Intelligent Suite

Digital Platform

Intelligent Technologies

1

2

3

Figure 2: SAP Strategy – Deliver the Intelligent Enterprise

that your company is laser focused on innovation and agility. With SAP Cloud Platform, you can create innovative new applications, extend SAP SuccessFactors solutions, or integrate with and across existing solutions.

Discover relevant application extensions in our SAP App Center, a central marketplace that offers partner-developed HR and technology solutions, to maximize your investment in SAP SuccessFactors solutions. SAP business partners are successfully embracing agile innovation and building extensions on SAP Cloud Platform for SAP SuccessFactors solutions.

Because they are built on SAP Cloud Platform, these application extensions are natively integrated to help customers be more productive, increase connectivity within and across organizations, and, ultimately, help differentiate your HR organization

to gain competitive advantage. This rich portfolio of ecosystem applications

complements our existing SAP applications, so you can

spend less of your budget on maintenance and more

on innovation and growth – without disruption.

INTELLIGENCEPeople analytics traditionally reside outside the HR domain. It can be challenging to access data about people from multiple sources and gain a consolidated view of the workforce. Additionally, many companies are drowning in Big Data, with too much information, not enough insight, and no clear intelligent guidance. We see a huge opportunity for HR, finance, and IT to partner and deliver analytics tools that help leaders gain powerful insights and ensure their people strategy supports the corpo-rate strategy.

The Intelligent Enterprise is our vision for your business, the future of work for your employees, and the best experience for your customers. For over 45 years, our customers have trusted SAP applications to be the custodian of their end-to-end business data, which is the key asset for building intelligent algorithms. At SAP, we understand that HR organizations must do more with less while empowering every employee to be more productive, more motivated and engaged, and, ultimately, more successful.

With SAP SuccessFactors solutions enabled by the SAP Analytics Cloud solution and SAP Cloud Platform, you can gain powerful insights that directly impact business results. We are redefining human capital analytics for the Intelligent Enterprise – putting data, insights, and guidance in the right context for leaders across the business, including finance, HR, procurement, and operations. Now, analytics can be directly in the hands of the chief

human resource officer (CHRO) and business leaders as well as HR professionals, managers, and employees, when and where they need it, to drive better business outcomes. Our people analytics provide you with a single platform in the cloud for all of your reporting, business intelligence, and predictive and planning needs. By pulling data from across the entire enterprise, these analytics offer dynamic insights to help you make key decisions.

We employ intelligent technologies such as artificial intelligence (AI) and machine learning to offer pre-scriptive guidance on a wide range of strategic areas. You can model and predict your talent flow to best meet your organizational goals. Employees can be offered personalized learning recommendations enabled by machine learning capabilities with SAP Leonardo. People can help maximize relevance by indicating topics of interest, which enables the recommendation engine to deliver best-fit learning options that match people’s preferences.

Additionally, we help you deliver on your commit-ment to diversity, inclusion, and gender equality. We offer a job analyzer that uses machine learning to deliver a set of powerful tools, such as a gender-based-language checker that identifies and removes unconscious bias in job descriptions. Another tool offers intelligent salary-range suggestions based on the difficulty involved in filling a role. The suggestions help recruiters ensure a high-caliber candidate pool, deliver best-practice recommendations on job description length, and provide salary guidance.

SAP SuccessFactors HCM Suite and SAP Cloud Platform empower you to accelerate agile HR innovation and extend the capabilities of your investment in SAP SuccessFactors solutions so you can flexibly and effectively address unique business requirements.

INNOVATION, INTEGRATION, AND EXTENSIBILITY Much is asked of today’s HR teams, and executives must manage increasingly complex technology landscapes. To maximize visibility and enhance workforce management, you need applications that are agile and flexible enough to connect and extend wherever and whenever needed.

SAP SuccessFactors solutions and the open SAP Cloud Platform help you connect to and make sense of this challenging landscape. Using our integration technologies and applications offered by our extensive partner ecosystem, you can connect HR to the broader busi-ness and help ensure

13

WHAT MAKES SAP SO DIFFERENT?

SAP SuccessFactors solutions and SAP Cloud Platform offer a vital combination of power, trust, and speed – essential to meet the changing needs of your workforce.

12

14

SAP SuccessFactors solutions offer role-based experiences that make work more enjoyable. Our design approach extends across all devices for all users. Through partnerships with Apple and Google, we have redesigned our iOS and Android mobile apps to enable intuitive, transformative experiences with quick access to the most relevant data workers need to do their jobs. Additionally, these partnerships help you quickly build streamlined mobile apps using SAP Cloud Platform

SDK for iOS and SAP Cloud Platform SDK for Android. Whether you choose iOS, Android, SAP Fiori®, or SAP Web IDE, our tools make it simple to build a beautiful, engaging, and consistent customer, user, or employee experience. SAP Cloud Platform integrates back-end processes and delivers a high-quality mobile experience consistent with your other channels.

And it doesn’t stop there. Our digital assistant enables intelligent, conversational dialogues between employees and SAP SuccessFactors solutions. Employees can type, talk, or interact with the screen to simplify everyday HR transactions based on their role, the communications context, and the current business situation.

EMPLOYEE EXPERIENCE Perhaps no other IT solutions touch as many members of the workforce as HR applications. With such an expansive scope, these solutions must support personalized interactions that meet individual needs. They should also offer interfaces that are simple to use and navigate while positively impacting productivity. The result is a motivated, engaged workforce that directly contributes to your targeted business outcomes.

SAP Cloud Platform and SAP Jam Collaboration offer core capabilities with both portal and mobile services to drive a streamlined, modern employee experience. These services are critical to help you build capabilities for your workforce. Whether developing an intelligent portal that spans your entire enterprise and offers personalized capabilities and services or using prebuilt mobile cards in a secure mobile wallet available for any device, it has never been easier to innovate with SAP technology. Administrators can create custom mobile cards in a few hours, with no need for development resources, on any data set using OData or REST protocols. With this flexibility, you can build on your mobile strategy and give users quick, real-time insight to information as easily as you would access a plane ticket or rewards card from your phone.

15

DATA PROTECTION AND PRIVACYData security is one of the top issues facing business leaders and CIOs, and the cloud is no exception. The stakes are high, with steep penalties for noncompliance as well as the potential for lost customer trust. As compliance mandates rapidly expand into other countries, geographies, and industries, addressing the issue of data protection and security is critically important.

Since SAP’s inception in 1972, our customers have benefited from our unmatched investment in globalization and localization. Our commitment to

providing a holistic approach to information security includes 120 local product managers and 200 engineers in seven development locations around the globe. We stay ahead of the latest compliance requirements and security threats, building data protection into every layer of our offerings. We adapt to the latest compliance standards, with an average of 1,700 legal updates annually. Our solutions respect and protect the rights of individuals during the processing and use of information, and they address your data protection and privacy, transparency, and audit control requirements. n

SAP SuccessFactors solutions with SAP Cloud Platform and SAP Jam Collaboration

integrate back-end processes and deliver a

high-quality mobile experience and a digital experience consistent with your other channels.

EMPLOYEES CAN TYPE, TALK, OR INTERACT WITH THE SCREEN TO SIMPLIFY EVERYDAY HR TRANSACTIONS BASED ON THEIR ROLE, THE COMMUNI-CATIONS CONTEXT, AND THE CURRENT BUSINESS SITUATION.

THE GOLD GUIDE | SAP SuccessFactors solut ions at a glance SAP SuccessFactors Solut ions | THE GOLD GUIDE

16 17

Recruiting Onboarding

Learning Performance and goals

Succession and development

Compensation

CORE HR AND PAYROLL

TIME AND ATTENDANCE MANAGEMENTPeople and transactions

Organizational management Benefits

Shared service for HR Payroll

Visa and permits management

Time trackingAbsence and leave

management

TALENT MANAGEMENT

PEOPLE ANALYTICS

Workforce analytics Workforce planning

Embedded reporting

TOTAL WORKFORCE

HEALTH AND WELL-BEING

DIVERSITY AND INCLUSION

SAP SUCCESSFACTORS

HCM SUITE

EMPLOYEE EXPERIENCES Mobile • Personal • Engaging

SAP JAM COLLABORATION Collaborative • Intuitive • Flexible

SAP CLOUD PLATFORM Intelligent • Secure • Extensible

PeopleEngagement

SAP SuccessFactors Solutions: Human, Connected, Revolutionary

SAP SuccessFactors Solut ions | THE GOLD GUIDETHE GOLD GUIDE | SAP SuccessFactors solut ions overview

SAP Customer Data Cloud helps you…Core HR and payroll solutions from SAP help you:

enables you to streamline global HR processes, win at the recruitment and retention game, train and reskill your workforce, take advantage of technologies such as AI – and much more. You can leverage innovation not only from SAP SuccessFactors solutions but also from the power of SAP solutions and our partner ecosystem. The result: you can rapidly turn your organiza-tion’s purpose into strong performance.

Watch the video and hear from HR leaders on why they chose SAP SuccessFactors solutions.

Why You Need SAP SuccessFactors SolutionsDiscover how our innovative HR solutions can help you support the human revolution

Businesses of all sizes are experiencing unprecedented pressure to win the talent war, keep employees fully engaged, and transform the workplace for the future. Across all industries, organizations must be able to attract, develop, and retain the best people – tapping into their full potential and meaningfully connecting them to the company’s purpose and mission.

To help HR and the business address these pressures, we offer SAP SuccessFactors solutions: integrated, cloud-based HR soft-ware that helps you unleash the full potential of your people while driving results across your business.

By putting people at the center of the HR transformation journey, our solutions help you deliver more without doing more. The cloud-based SAP SuccessFactors HCM Suite

SAP SuccessFactors solutions: integrated, cloud-based HR software that helps you unleash the full potential of your people while driving results across your business

Core HR and PayrollSmart automation and intelligent HR workflows help you manage processes, not just transactions. These features enable improved insight, strategic decision-making, and better business performance. Automated visa and permits management helps you bring in the right people at the right time while remaining compliant with regulations. You can manage local payrolls and standardize payroll processes for workers around the world. And a combination of proven technology, embedded localiza-tion, and service delivery helps enable the next generation of payroll process automation.

How Does My Workforce Benefit?People gain fast, intuitive access to important HR-related tasks across all devices, helping them be more productive. Automated processes free workers from many rote, manual tasks, allowing them to focus on value-added activities.

STREAMLINE MANAGEMENT OF PEOPLE AND TRANSACTIONS

What Is It? Our solutions help you manage global benefits and payroll, improve employee self-service, auto-mate HR processes, and strengthen compliance. By defining and executing successful people strate-gies, you can provide information and services that add value for all stakeholders and the business.

Why Do I Need It?Managing the complexity of people and transac-tions in today’s highly diverse, global workforce can be challenging. Flexible SAP SuccessFactors solutions help you simplify HR processes, optimize HR service delivery, and provide personalized expe-riences that improve every employee’s work life.

Employees expect HR tools that work the way they live: intuitively, collaboratively, and in real time. They also need information that is personalized, contex-tual, and easily accessible. Our core HR solutions provide employees with immediate access to their information through the HR help desk functionality using their preferred communication channel.

Deliver live insights that enable workers to make data-driven decisions, thanks to a consumer-grade employee experience

Develop consistent, standardized HR processes focused on the entire workforce, increasing their engagement

Offer self-service features that support automation, improve data quality, and elevate HR service delivery

18 19

https://www.youtube.com/watch?v=Z3nBdlVCSiE


Time and attendance management solutions from SAP help you: Talent management solutions from SAP help you:

Time and Attendance You can plan, record, and approve all types of

absence efficiently. Automated absence man-agement features help managers gain

real-time insights into workforce trends. People analytics offers

insight that can improve workforce planning, predict flight risks, and inform decisions. In addition, you can accurately forecast workforce

demand to reduce overtime costs, schedule employees according to

KPIs or skills, and allow employees to manage their shifts from their mobile device.

How Does My Workforce Benefit?Workers can use the intuitive, self-service interface to quickly record absences and attendance infor-mation or gain instant insight into HR information. Self-service capabilities can be used by all stake-holders on any device, helping workers and managers gain access to all information from anywhere.

IMPROVE WORKFORCE PERFORMANCE

What Is It? Cloud-based time and attendance solu-tions integrate with a complete HCM solution to help you transform the work experience. SAP SuccessFactors solutions enable you to streamline everything from time tracking to accruals and generate insights intoareas such as labor costs, time theft, and absence trends.

Why Do I Need It?Tracking and managing employee time can help you improve employee productivity and engage-ment. With SAP SuccessFactors solutions, you can automate labor, time, and attendance management using embedded features that align with local, regional, and national laws and collective labor agreements. Time and pay information is calculated automatically according to each employee’s profile. Employees can easily record attendance and any type of absence and get real-time insight into their balances, overtime, and premiums.

Streamline your hiring activities with automated, centrally managed global processes

Put your employees at the center of the learning experience with flexible, customizable training and education

Retain valuable employees by creating clear, compelling career paths

Talent Managementand succession solutions help you fill critical positions by retaining valuable employees and promoting leadership continuity.

You can create a true high-performance culture with our performance and compensation solutions. Performance management features support coach-ing and feedback while helping you recognize top talent. Compensation solutions enable smarter payment and reward strategies that motivate employees to perform at their best.

How Does My Workforce Benefit?An engaging onboarding portal connects new hires and internal transfers with the right information at the right time. Employees can set learning goals, and training can be delivered according to employee roles. Intelligent career-path development and mentoring help workers develop new skills, share ideas, and gain insights while increasing their value to your organization. By recognizing and rewarding employee achievements and outstanding perfor-mance, you can motivate and engage employees.

MAKE PEOPLE YOUR STRONGEST ASSET

What Is It? Talent management solutions help you hire and onboard the right people to fit your business needs, develop their skills, and compensate them strategi-cally. With SAP SuccessFactors solutions, you can deliver an engaging, consumer-style experience throughout the entire employee lifecycle.

Why Do I Need It?Our recruiting and onboarding solutions can help you attract, engage, and retain the right people by using automated HR technology. SAP Jam™ Collaboration, an enterprise collaboration platform, offers new employees a place to learn about their new company, ask questions of subject-matter experts, and get up to speed quickly.

Our blended and traditional learning and develop-ment solutions include learning rooms, topical

learning communities, and learning academies that

enable employees to develop skills and set competency-based goals. Development

Boost employee productivity by replacing manual time tracking with automated solutions

Increase employee engagement with self-service features that deliver instant HR insight to workers anytime and anywhere

Support better workforce decision- making by using historical patterns and employee trends

20 21


People analytics from SAP help you:

23

Solutions for 21st-Century HR Practices To bridge the gap between employees and the growing number of external workers, you must manage all talent in a unified way. SAP SuccessFactors and SAP Fieldglass solutions and SAP S/4HANA help you apply capital and talent management principles to your entire workforce. By combining traditional and nontraditional work-force data, the solutions help you gain actionable insight that optimizes your talent pool.

How Does My Workforce Benefit?People feel as though they belong and are valued when working in a diverse, inclusive company. Our solutions help you improve employee well-being by proactively addressing physical health and issues such as stress and burnout. They also let you focus on the needs of employees and external workers, enabling you to attract and retain top talent.

To learn how SAP SuccessFactors solutions can help connect your people to your company’s purpose and transform your workforce experience for the future, download our free guides. n

CREATE AN INSPIRED, ENGAGED WORKFORCE

What Is It?The broad portfolio of SAP SuccessFactors solutions supports the essential HR initiatives needed to make the most of your people resources.

Why Do I Need It? To unleash the full potential of your people and drive results across your business, you need a diverse, inclusive workforce. SAP SuccessFactors HCM Suite offers features that help you make informed decisions about who to hire, how to manage, and who to develop, reward, and promote – while eliminating bias where it occurs.

Our solutions, including SAP SuccessFactors Work-Life, help you create a culture of health, well-being, and purpose in your organization. You can measure and connect real-time data to behavioral change and outcomes that matter. And to increase employee productivity and engagement, you can develop individualized plans and actions based on employee needs.

Take your business beyond bias while harnessing the best talent

Support an engaging workplace culture by focusing on employee satisfaction

Manage and optimize all aspects of your total talent pool, enabling your business to thrive

People Analytics

Accelerate your understanding of Big Data in HR and enhance your ability to use workforce data stra-tegically to drive business impact

Improve institutional knowledge and increase decision accuracy

Reduce risk by getting early insights into trends disruptive to your work-force strategies

Workforce initiatives and solutions from SAP help you:

Executives that need real-time contextual information and ad hoc analysis can use SAP Digital Boardroom, a next-generation business intelligence portal that integrates data from SAP SuccessFactors solutions, SAP S/4HANA®, and other applications. You can monitor, simulate, and support business change to meet the expectations of your customers, business partners, and employees.

How Does My Workforce Benefit?This solution improves your ability to lead your workforce, accelerate change, and drive results. Accessible people analytics deliver fast and accu-rate answers to key questions about your workforce and influence talent decisions. A complete, 360-degree view of cross-departmental metrics and insights helps foster trust among business leaders and employees.

LEAD YOUR WORKFORCE CONFIDENTLY

What Is It?Gain data-driven insight into all HR processes with people analytics. SAP SuccessFactors solutions, enabled by the SAP Analytics Cloud solution, use data and analytics to help you increase the effectiveness and visibility of HR while improving business decisions.

Why Do I Need It?Having the right people with the right skills at the right time and cost is essential. The solution supports streamlined headcount planning, supply-demand gap analysis, and financial modeling and impact assessments. Collaborative, real-time work-force planning helps you address resource gaps, execute successfully on your business strategy, and manage the risk of talent shortages.

Workforce analytics help you improve business decisions with trusted intelligence. Using integrated data from multiple business systems, you can investigate trends in hiring, diversity, turnover, and performance, and you can see how investments in people impact your business results. You can share trends and insights with compelling visualizations and accelerate change with simplified story-driven reporting.

22 23

https://www.successfactors.com/en_us/lp/ppc/sap-successfactors-solutions-are-better-for-hr-in-many-ways.html


fourth industrial revolution, however, the priority is to improve the way that machines interact with people.

To achieve this, enterprises need HR solutions built on an orchestrated foundation – with solid processes, integration, and leading-edge technology. But because these solutions are for humans, they must also be flexible enough to be customized to meet the unique needs of individuals. From our perspective, it’s like getting the best of an orchestra and a jazz band.

At SAP, we develop innova-tions that put people – not processes – at the center of everything. And our efforts extend beyond well-designed software and interfaces. By delivering solutions that help people feel like valued contributors who are critical to their organization’s mission, we are transforming the workplace experience.

Our innovation strategy develops along three dimensions (see Figure 3). Horizontally, we build products using transformational innovations that impact the entire HR value chain, such as machine learning, conversational HR, SAP Cloud Platform, SAP HANA, and engaging mobile apps. Vertically, we incorporate best-of-breed features such as candidate relationship management, continuous performance management, next-generation payroll, and time capture features that help simplify the employee experience.

For chief human resource officers and HR professionals, the war for talent is the battle of a lifetime.

You need a dynamic, diverse global talent pool, but face significant gaps in skills and development. To harness all of the best available talent – today and tomorrow – you must look to employees on the payroll as well as contractors, freelancers, alumni, and interns.

Automated, streamlined processes are essential, but they are just the start. You also need the right tools, business processes, and methods to deliver the standard-ization and control of an orchestra while allowing the flexibility and creativ-ity of a jazz band.

That’s where the innovation philosophy of the SAP SuccessFactors solutions team can help. Our mission is to enable every CHRO to align business and HR strategy with company operations and execution. We build, buy, and partner on products and services so we can deliver the best HR solutions to market – enabling you to maximize the value of every investment in HR technology.

DEVELOPING A NEW GENERATION OF INNOVATION Not long ago, the focus of innovation in HR was helping people interact with machines. In the

24

TRANSFORMING THE WORKPLACE EXPERIENCE THROUGH

INNOVATION

Simplify the employee experience

SAP AppCenter

SAP.iO

SAP Store

TrueRec

SAPLeonardo

SAP Analytics

Cloud

Blockchain

Continuous performance management

Time and attendance Candidate

relationship management

Next-generation payroll

Enable transformation of HR value chain

Machine Learning

Conversational HR

SAP HANA

SAP Cloud Platform

Mobile apps

Push the boundaries by engaging partners and leading technologies

Best-of-breed features

Open innovation approach

Keytechnologies

Figure 3: Innovation Strategy Evolution and Development

25

“TO ACHIEVE A NEW GENERATION OF INNOVATION, ENTERPRISES NEED HR SOLUTIONS BUILT ON AN ORCHESTRATED FOUNDATION. BUT THEY MUST ALSO BE FLEXIBLE ENOUGH TO MEET THE UNIQUE NEEDS OF INDIVIDUALS. FROM OUR PERSPECTIVE, IT’S LIKE GETTING THE BEST OF AN ORCHESTRA AND JAZZ BAND.” – Dr. Patricia Fletcher, Leadership Futurist,

SAP SuccessFactors (SAP)

THE GOLD GUIDE | Transforming the workplace experience through innovation

26 27

However, those innovations are just the beginning. By adopting an open innovation approach and engaging leading partners, SAP teams, and technol-ogies, we push the boundaries of HR solutions and allow truly groundbreaking HR solutions to blossom and grow.

HUMANIZING THE EMPLOYEE EXPERIENCETraditionally, HR systems were “one size fits all.” We can do better.

In the era of digitalization, the human component of business is more important than ever. Our inno-vations are focused on creating technologies and solutions that feel as though they were made for each user. Moving beyond a consumer-grade expe-rience, we want people to feel that the technology understands them and what they need.

At SAP, we are developing offerings that match the way people work, connect, and engage. Our research and development are focused on using new technology to augment – not replace – human decisions. With artificial intelligence, machine

TRANSFORMING HR WITH TECHNOLOGYOur team continuously works to develop technology solutions that will enable organizations to improve the employee experience. To help our customers identify potential focus areas, we share our experience with our own HR initiatives.

CREATE A PLACE WHERE EVERYONE BELONGSA sense of belonging improves employee motivation, health, and happiness. But to belong, people need to feel they are accepted as individuals, despite their differences – which can include race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability and attributes, religious or ethical values, national origin, and political beliefs.

To create a diverse workplace where everyone belongs, organizations need to emphasize inclusion – even for traditionally underrepresented populations. When employees feel they are being treated with fairness and respect and have feelings of individual value and belonging, they have an opportunity to be inspired by each other. This collective inspiration is driven by diverse ideas set free through inclusive behaviors.

In a market characterized by increased competition for personnel and a shortage of skilled labor in many roles, fully using the talents of the entire workforce is not only ethical – it is also good for business. Using innova-tive human capital management technology enhanced with machine learning and AI disrupts key strategy and talent decisions made by HR, executives, line manag-ers, and every member of the workforce. Technology enables businesses to move beyond bias and helps companies harness the best talent available.

A PRAGMATIC ECOSYSTEM OF INNOVATIONSAP is unlike any other HR vendor in the market. We see things differently, so our innovations tend to be unique and forward thinking. And that benefits our customers. Here are a few examples of how this perspective colors our approach.

Choice is paramount. It’s important for companies to deploy the technology that best suits their workers. That’s why we offer prebuilt solutions, partner applications, and extensible technology.

“App-ifying” HR is not the answer. Many organizations are entranced by shiny new HR tools. But you have a prob-lem to solve, and you want it done right. SAP offers decades-long expertise to develop the best solution to meet your HR challenges.

Scalability is not just for IT. Whether you are a startup or a large enterprise, you need to extend an engaging HR experience across the organization. Built on a proven technology foundation, our innovations help you orchestrate a new conversation throughout the ecosystem, but they offer the flexibility and creativity of a jazz band.

Change begins at home. Because humans create HR technology, solutions are inherently skewed to represent developers’ points of view. To reduce any inherent biases, we are democratizing our research and retraining our develop-ers to create innovations based on facts. With this change, our emerging technol-ogies will better represent and serve the needs of all users.

learning, and bots, for example, we can make machines smarter so they can learn to cater to humans. By training machines to do repetitive tasks, we can free people for more interesting, creative, and satisfying work.

Through our partnerships with companies such as Google and Apple, we are developing new solutions that accelerate innovation and empower the workplace of the future. We are bringing together solutions such as SAP Cloud Platform, SAP Leonardo, the SAP CoPilot digital assistant, SAP Jam, people analytics, and SAP SuccessFactors Employee Central, to name a few. Together, they help us create a central access point where workers can get the information they need, collaborate with colleagues, and be productive.

Perhaps most important, people get the experience they want – through their preferred channel, connec-tion, and device anytime and anywhere – which improves productivity and engagement. It may seem counterintuitive, but machine-based technol-ogies used in this way can make it easier for people to connect and be more – not less – human at work.

HR Community ApplicationsSAP brings together organizations of all sizes, from enterprises to startups, to cocreate simple solutions to big problems. We are building an open community of stand-alone, purpose-built, and easy-to-consume HR applications. These “micro” applications are designed to tackle the most-critical people issues facing HR executives today. And they offer you a curated set of solutions to augment your existing systems and tap into the latest sources of innovation faster than ever.

https://www.successfactors.com/en_us/solutions/cross-suite-solutions/hr-community-apps.html


28 29

Autism at WorkFive years ago, SAP executives recognized a need to tap the talent pool of people with diverse skill sets. We committed to increasing the percentage of individuals in our workforce affected by autism with a global goal of hiring 650 people from this diverse talent pool by 2020.

Our Autism at Work initiative currently operates in more than 20 SAP locations in 10 countries worldwide. We have onboarded more than 140 employees on the autism spectrum in permanent, internal, and external positions. SAP continues to take a leadership role in the industry, and we have consulted with other organizations who want to increase the diversity of their workforce. To learn more, watch this video.

HELP PEOPLE THRIVE AT WORKTo succeed in a digitalized world, businesses need an energized, motivated workforce that has the resilience to adapt to changes, manage stress effectively, and overcome challenges to execute the company busi-ness strategy. A comprehensive well-being program leads to increases in performance and decreases in costs by focusing on people – the heart and engine of an organization.

For example, companies can maximize worker well- being by creating a work environment, establishing organizational practices, designing jobs, and building leadership capabilities in ways that integrate well- being into the corporate strategy. A commitment to employee well-being is often reflected in these areas:

• Company mission – integrating well-being into the company’s guiding principles

• Leadership actions – enabling leaders to foster positive well-being in their teams

• Organizational practices – implementing structures, systems, and processes that facilitate well-being

• Team dynamics – cultivating work teams that assist and support each other

• Job and work conditions – designing meaningful work and offering a safe and healthy work environment

Companies that prioritize employee well-being create opportunities for workers to perform at their highest level. Instead of simply surviving at work, employees who know that their well-being is important can truly thrive. With this imperative in place, organizations can not only enhance the corporate culture but also improve the bottom line.

Are you thriving? Is your organization thriving? Find out here.

Women in LeadershipGender equality is a core company value and a strategic priority for our comprehensive HR strategy. Last year, we met our board goal of filling 25% of management positions with women. We also have a continued commitment to increase this number by 1% annually, reaching 30% by 2022.

SAP was the first multinational company to achieve Economic Dividends for Gender Equality (EDGE) certification, and we have recently been recertified. One country subsidiary in our group has moved from the first level of certification, EDGE Assess, directly to the third level, EDGE Lead — a global first. Meanwhile, one-third of our country subsidiaries that have been assessed have progressed to the second certification level, EDGE Move. SAP continues to demon-strate a strategic commitment to creating a gender-equal workplace that benefits employees, customers, and partners. Learn more here.

FIVE FACETS OF EMPLOYEE WELL-BEINGWorkers with a high sense of well-being typically demonstrate the following characteristics:

• Body (physical well-being) – Full energy through adequate sleep, nutrition, and exercise

• Mind (psychological well- being) – Positive emotions and capabilities to manage stress and remain focused

• Connections (social well- being) – Sense of belonging and being supported

• Resources (financial well- being) – Sense of security and ability to provide for themselves and their families

• Motivation (sense of purpose) – Sense of contribution and feeling that their lives are meaningful

Diversity and Inclusion at SAPAs a global enterprise, SAP faces the same diversity and inclusion challenges as many of our customers. The following are two initiatives that are helping us meet our goals.

https://www.sap.com/assetdetail/2016/04/9e6909ee-6a7c-0010-82c7-eda71af511fa.htmlhttps://www.successfactors.com/en_us/lp/welcome-to-the-human-revolution.htmlhttps://www.successfactors.com/en_us/lp/welcome-to-the-human-revolution.htmlhttps://www.sap.com/corporate/en/company/diversity/gender-intelligence.htmlhttps://www.sap.com/corporate/en/company/diversity/gender-intelligence.html


30 31

UNDERSTANDING WORKFORCE DYNAMICSAre companies ready to embrace total workforce management? Working with Oxford Economics, SAP surveyed HR leaders in 2014 about their expecta-tions for the use of external labor. Four years later, SAP Fieldglass conducted additional research to see what had changed.

In 2014:3

83% of executives predict increased use of contingent, intermittent, or consultant labor

42% say external talent is changing their workforce strategy

In 2018:4

44% of all workforce spend is on external labor

19% have a holistic talent strategy (employees and external talent) in place

3. “Workforce 2020,” Oxford Economics, sponsored by SAP, 2014.

4. “External Workforce Insights 2018: The Forces Reshaping How Work Gets Done,“ Oxford Economics and SAP Fieldglass (SAP), 2018.

INNOVATION AHEAD As the workforce continues to change, so do the trends that HR professionals must manage and address. SAP was among the first vendors to help companies address challenges such as diversity and inclusion, well-being at work, and total workforce management.

As new issues emerge, we will continue developing innovative approaches and solutions. We are commit-ted to helping companies like yours prepare for the workplace of the future. Our expertise and methods

can help you create an inclusive, productive, and engaged work-

force that delivers maximum benefit to your company.

MANAGE THE TOTAL WORKFORCE IN THE INTELLIGENT ENTERPRISETalent is the fundamental force that catalyzes busi-ness growth and determines whether an enterprise succeeds or fails. In recent years, however, the way talent is structured, sourced, and connected to the organization has changed. For increased agility and to meet business needs, many companies are increasingly relying on nontraditional workers such as contingent labor, and this trend shows no signs of slowing.

Contingent labor helps companies acquire specific, top-tier skill sets; address skill shortages; and meet seasonal needs and budget considerations. The external workforce has become essential to core business operations. Many executives say that they can no longer conduct busi-ness without these workers. That’s a change from just a decade ago.

A workforce composed of payroll employees and external workers must be handled differently. You need to manage, engage, and optimize the total workforce, not just employees, in line with busi-ness objectives. And when it comes to talent, you need to break down the silos between HR, procurement, and the business and overcome inconsistent and broken processes.

A holistic approach to total workforce management can help company leaders understand, plan, manage, and optimize their total talent strategy. The building blocks for total workforce manage-ment include:

• Visibility and inclusion – Making external workers visible in the organization is the basis for holistic management of the total workforce.

• Insight – Analyzing the total workforce and simu-lating external talent scenarios offer a clear line of sight into the financial impact of all personnel.

• Optimization – Basing a holistic talent strategy on the needs and objectives of the business is imperative. Integrated workforce planning,

engagement, and alignment of all workers and alignment with business objectives

are important to proactively manage the total workforce.

SAP solutions help you manage all aspects of the total workforce, including employees and external

workers, aligning with your business objectives and offering a clear line of

sight into the financial impact. With the SAP SuccessFactors suite of HR solutions,

you can bridge the gap between employees and external workers and manage all talent with a single, centralized platform of capabilities, processes, and integrated solutions. In addition, the SAP Fieldglass

portfolio offers a leading vendor management solution for external labor and services procure-ment. Together, these solutions offer the insight needed to efficiently manage all of your talent resources.

https://www.oxfordeconomics.com/workforce2020https://externalworkforce.fieldglass.com/https://externalworkforce.fieldglass.com/


86%

30%

5

49%

DIVERSITY AND INCLUSION BY THE NUMBERSResearch by leading analysts identifies several key diversity and inclusion issues for HR professionals.

Digital leaders who value diversity and inclusion as key to success5

Executives who link financial performance with diversity6

Organizations that cite nontraditional labor as key to their success8

Generations employed in today’s workforce for the first time7

5. “Leaders 2020: The Next-Generation Executive: How Strong Leadership Pays Off in the Digital Economy,” Oxford Economics, commissioned by SAP, 2016.

6. “Leaders 2020: The Next Generation Executive – Driving Diversity and Inclusion,” Oxford Economics, sponsored by SAP SuccessFactors (SAP), 2017.

7. Dana Larsen, “4 Tips to Help Bridge the Workplace Generation Gap,” SAP Concur (SAP), 2017. 8. “The State of Contingent Workforce Management 2014: A Framework for Success,” Ardent Partners, underwritten

by SAP Fieldglass (SAP), 2013.

3332

https://www.oxfordeconomics.com/thought-leadership/leaders-2020https://www.oxfordeconomics.com/recent-releases/leaders-2020-the-next-generation-executive-driving-diversity-and-inclusionhttps://www.concur.com/newsroom/article/4-tips-to-help-bridge-the-workplace-generation-gaphttp://resources.fieldglass.com/rs/fieldglass/images/FG_RPT_ArdentPartners_TheStateOfCWM.pdf?mkt_tok=3RkMMJWWfF9wsRoksqTPZKXonjHpfsX57uUrUKa0lMI%2F0ER3fOvrPUfGjI4CScVnI%2BSLDwEYGJlv6SgFTLXAMbNk17gIXRY%3D

Retail REIMAGINE HOW EMPLOYEES ENGAGE WITH CUSTOMERSRetailing is changing at lightning speed as technologies such as the Internet of Things, AI, and augmented reality fundamentally redefine the way consumers live, work, and play. Retailers must transform business processes while reimagining the workplace. They need new workforce strategies to retain and grow existing talent, attract new talent, and preserve enterprise intelligence.

Because an engaged and knowledgeable workforce is vital to providing differentiated customer experi-ences, retailers must recruit and onboard workers rapidly and efficiently. Given the high level of employee turnover common in the industry, compa-nies need to deploy recruiting solutions that meet potential employees where they are, whether that’s a traditional job board or on social media, in order to attract qualified, knowledgeable talent. And because keeping employees is just as important as attracting new ones, companies must give employees the opportunity to advance within the organization.

That’s where SAP SuccessFactors solutions and SAP Cloud Platform can help. Our comprehensive HCM suite offers the total workforce management

functionality you need to create an intelligent enterprise – whether your workers are employees, contingent workers, or partners. And when you need to expand your team to accommodate seasonal demand, integration with SAP Fieldglass solutions helps you find, engage, and manage all types of flexible resources.

With our solutions, you can rapidly identify and recruit key talent, deliver effective coaching and feedback, and develop retention strategies that work. Your team – from managers to employees to contingent workers – enjoys an inclusive, engaging experience through integrated HR capabilities and self-service tools. Our solutions help you support learning throughout the employee lifecycle, enhance employee well-being at work, and build the best team by using intelligent technologies with SAP Leonardo, such as machine learning and analytics, to eliminate hiring bias. The integrated suite of cloud applications, together with a digital platform such as SAP Cloud Platform plus SAP Leonardo technologies, helps you create a best- in-class user experience while building an engaged, well-trained team that drives top performance.

35

SOLUTIONS IN ACTIONSAP SuccessFactors solutions and SAP Cloud Platform can help you create an inspired workforce that improves both performance and profit. We help organizations in dozens of industries improve the workforce experience. The following are several sample use cases.

34


SAP SuccessFactors Solut ions | THE GOLD GUIDETHE GOLD GUIDE | Industry use cases

REDEFINE THE ECONOMICS OF SERVICE DELIVERYToday’s professional services firms face tremen-dous pressure to do more for less. A business model built on providing highly skilled experts to clients and charging for their time is shifting to outcome-based engagements and knowledge-as-a-service delivery models. Dealing with this disruption requires professional services firms to drive revenue growth without expanding their workforce.

To serve their customers better than ever, profes-sional services providers need to deploy a technology platform that can support redesigned processes and a new approach to talent. They need strategies that address high turnover rates and formalize career development for all types of workers. These firms must automate routine tasks so they can quickly and easily find the expertise they need to serve each client.

SAP SuccessFactors solutions help you accurately and comprehensively capture data about your workforce. Our role-based user interface enhances worker experiences, and an intelligent digital assistant helps simplify everyday transactions.

Innovative iOS and Android cloud-native mobile apps can be designed and developed using SAP Cloud Platform SDK for iOS, SAP Cloud Platform SDK for Android, and a mobile development kit, extending the capabilities of SAP SuccessFactors solutions and helping ensure a seamless employee experience. Social networking and collaborative capabilities keep employees connected and informed, improving engagement and facilitating knowledge sharing. Workers can manage time and attendance anywhere through time-sheet and time-off submis-sions and approvals, and they can access learning content on the go, whether online or offline.

Managers can use a cockpit to view current infor-mation such as employee profiles and updates, competency gaps, and onboarding processes and instantly generate relevant, timely workforce analytics and insights. Total workforce management helps you balance client demand with available talent while optimizing staffing time and cost. With readily available information about your firm’s hard skills, knowledge, and individual experts, SAP SuccessFactors solutions and SAP Cloud Platform help you respond faster and more effectively to ongoing and new service opportunities.

ACHIEVE PROFITABLE GROWTH IN THE DIGITAL ECONOMYConsumers are firmly in control in today’s market. With multiple devices providing real-time access to information, a consumer’s shopping journey happens across a series of moments and locations – from home to workplace to commute to store. To take advantage of these moments, consumer prod-ucts companies must be able to sense, analyze, and act instantly on market signals generated by the interaction of people, technology, and things. Those that cannot learn to leverage technological advances will quickly fall behind.

To address this industry transformation, consumer products companies must create a culture of innovation – one that increases efficiency, reduces costs, and manages talent effectively. By reimagin-ing work, companies can fundamentally transform productivity, exponentially improve enterprise intel-ligence, and significantly empower a flexible, agile workforce. These firms also must build and retain a talented, engaged team of digital leaders, connecting the workforce to the company’s purpose.

Consumer ProductsProfessional ServicesSAP SuccessFactors solutions and SAP Cloud Platform can help consumer products companies meet their goals. Our comprehensive HCM suite encompasses all aspects of talent management, from recruiting and onboarding to learning, from performance and goal setting to succession and development and compensation management. And the core HR capabilities help you streamline and simplify employee record keeping, organizational management, payroll, and benefits management.

You can embed intelligence into processes, allowing you to monitor activities in real time and streamlin-ing decision-making based on predefined rules and tolerances. In addition, you can combine your SAP SuccessFactors solutions with SAP Fieldglass solutions to create a total workforce management strategy that allows HR, procurement, and the business to better manage all your talent. You gain real-time visibility into your total workforce – including employees, contingent workers, and freelancers – all from a single integrated system.

36 37

SAP SuccessFactors Solut ions | THE GOLD GUIDETHE GOLD GUIDE | Industry use cases

Oil and Gas SUCCEED IN THE DIGITAL ENERGY MARKETFacing uncertain market conditions and dramatic price fluctuations, oil and gas companies have learned to run lean by eliminating waste, managing by exception, focusing on core skills, outsourcing commodity tasks, and optimizing production and throughput of existing assets. They understand that survival depends on their ability to adapt new business models and innovations.

This transformation profoundly changes what workers do and how they learn, interact, and grow. In an industry that relies heavily on contingent workers – who must be trained and certified quickly to work on various field projects – companies need to find ways to ensure a holistic view of the workforce, precisely track equipment and safety certi-fications, and accurately forecast headcount levels. With an aging workforce, they also need to attract younger workers with new skill sets, especially decision-makers who will complement the industry’s increasing use of automation.

SAP SuccessFactors solutions, SAP Cloud Platform, and SAP Leonardo technologies help you reimagine work while transforming your oil and gas company into a highly competitive intelligent enterprise. With our solutions, you can manage your total workforce from recruitment to retirement, simplifying HR processes to improve operational efficiency and workforce insight. By managing payroll and overtime processes globally, you can reduce

time, effort, and complexity.

Worker safety features help you trackand certify completion of environ-mental, health, and safety training.

Using a machine learning engine enabled by SAP Cloud Platform, the

solutions provide intelligent training recommendations based on job, skills, and learning

preferences. Strong tracking and auditing functionality helps you meet new safety

and regulatory requirements and delivers real-time reporting.

SAP envisions a resilient digital energy network that connects all workers,

suppliers, customers, and assets through reimagined business models,

processes, and ways of working. With a single platform that enables you to lower costs and

support collaboration, SAP SuccessFactors solutions and SAP Cloud Platform can

help you take advantage of the new business opportunities offered by a connected world.

Public Sector PREPARE THE ORGANIZATION FOR A CHANGING WORKFORCEAlthough public entities have sometimes lagged behind private enterprises in the process of digital transformation, there is a new push to reimagine how governments, their employees, and citizens can work together to solve issues that impact everyone. In pursuing this goal, HR is well posi-tioned to lead new transformation initiatives that can change both the efficiency and perception of the public sector as a place to build a career.

The main challenges are clear. The number of government jobs in the United States has remained relatively flat over the last eight years,6 forcing organizations to turn to contingent labor as they compete for top talent. An aging workforce increases the importance of attracting, hiring, engaging, and retaining younger talent. To meet the demands of 21st-century workers, organizations need to incorporate tools and policies that allow people to work efficiently and collaboratively. People expect better access to the information they need to do their jobs – anytime and anywhere. And to keep pace with constant change, organizations must invest in employees with continuous learning solutions that help them expand skill sets.

SAP offers solutions for advanced recruitment, core HR, learning and career development, and total workforce management that help public sector agencies meet today’s talent management realities. With SAP SuccessFactors solutions and SAP Cloud Platform, you can create a hyperconnected employee experience that meets worker expectations for consumer-grade technology.

The solutions embed HR and business data in tools across your organization, helping workers access essential information. Intuitive mobile solutions, chatbots, intelligent analytics, and continuous performance management features help increase worker efficiency and productivity. Integration with SAP Fieldglass solutions helps you incorporate contingent labor into your planning and budgeting while forecasting labor requirements. The benefits are significant: improved workforce utilization, reduced cost of external workforce procurement, and improved alignment of your workforce with your agency mission. n

38 39

6. Michael B. Sauter, “Public Sector Jobs: States Where the Most People Work for the Government,” USA Today, June 1, 2018.


40

Learn how leading companies around the world are using SAP SuccessFactors solutions to create an inspired workforce that improves both performance and profit.

CASE STUDIES

41

SAP SuccessFactors Solut ions | THE GOLD GUIDETHE GOLD GUIDE | Customer successes

BENEFITSTo extend the capabilities of HR document generation, updates, and management, Avast deployed Accenture Document Composer soft-ware on SAP Cloud Platform. Faster template creation and automated employee communica-tion are making HR employment confirmation faster and more effective. And working in the cloud continues to keep updates simple and lower operating costs. The resulting solution is easing the transition for managers and employees around the globe – which means customers can rest assured knowing Avast is protecting them even better than before.

BENEFITSWith the JobPts app from Semos, built on SAP Cloud Platform with native integration with SAP SuccessFactors solutions, Asian Paints can drive achievement and job satisfaction with peer-to-peer recognition and rewards that moti-vate and retain employees. As it pursues digital transformation, Asian Paints can depend on SAP software for the flexibility, integration, and scalability it needs to keep customers at the heart of employee focus even better than before.

COMPANYIf you have a computer or mobile device and are serious about Internet security and antivirus software, chances are it is protected by Avast Software.

CHALLENGEWhen Avast Software acquired AVG Technolo-gies in October 2016, it brought together two security powerhouses to provide even greater protection to hundreds of millions of business and individual customers around the globe. But major acquisitions mean major internal integra-tion – not just of two businesses, but of their people too. This can put heavy demands on HR.

COMPANYThe color of a room can have profound effects on the way people feel – which is why the perfect color is so important to any space. Since 1942, people have been relying on paints and coatings from Asian Paints Limited to make the places where they live and work beautiful.

CHALLENGEWith 24 manufacturing plants in 16 countries, Asian Paints has long counted on SAP software to give it the competitive advantage it needs. So, as the company expands into new and emerging markets, it turned to SAP and Semos for the innovative technology it needs to support rapid growth and evolving HR demands.

Avast Software How Did the Right HR Tools Help Two Internet Security Giants Come Together as One?

Asian Paints How Can Employee Motivation and Digital Factories Pave the Way for Major Expansion into New Markets?

“ “

“ “

~25 days360- degree

Saved on the generation and distribution of employee-related communication

View of each employee

CASE STUDY CASE STUDY

INDUSTRYHigh tech – software

SAP PRODUCTSSAP SuccessFactors Employee Central SAP Cloud Platform

INDUSTRYChemicals

SAP PRODUCTSSAP Cloud PlatformSAP SuccessFactors Employee Central SAP SuccessFactors Recruiting SAP SuccessFactors Performance & Goals SAP SuccessFactors Learning

Accenture Document Composer on SAP Cloud Platform offers a straightforward means to build and manage templates and merge data from SAP SuccessFactors Employee Central. It is saving us time and improving communications.– Steven Scheers, Chief Human Resources Officer, Avast Software s.r.o.

A strong, scalable platform engine coupled with agile, composable infrastructure and development in the cloud make SAP Cloud Platform the tool that can truly help us achieve digital transformation. – Harish Lade, Vice President for Information Technology, Asian Paints Limited

42 43

Watch the video to see how Asian Paints is achieving global expansion.

https://www.successfactors.com/en_us/download.html?a=/content/dam/successfactors/en_us/videos/customer-success/asian-paints.mp4


BENEFITSThis stunning digital transformation is being driven by HR, with a mobile and cloud-first approach based on SAP SuccessFactors solutions and implemented by SAP partner Promerit. “Mobile and cloud first” means employees can work anywhere, anytime, and siloed departments are becoming flexible, interdisciplinary global teams. The resulting flattened hierarchy makes this traditional, family-owned company one of the most attrac-tive employers in its regions – and proves that traditional can also mean cutting edge.

construction of a new nuclear power station at Hinkley Point C and is also investing in a range of low-carbon technologies including renewables.

BENEFITSWith assistance from IBM Services, EDF Energy built a central hub for all HR processes, running on SAP SuccessFactors solutions. Delivering greater visibility across its HR activities, the solutions enable EDF Energy to maximize pro-ductivity, improve engagement, and support its employees to seize new opportunities for career development. By using SAP SuccessFactors solutions, EDF Energy has been able to optimize its HR processes and create a more agile work-force that will help the company meet the energy challenges of the future.

COMPANYNeed an LED lamp for your patio or a multimeter designed especially for working outdoors? At Conrad Electronic you will find both – and much more: more than 750,000 articles for private customers and a continuously growing portfolio with currently more than 900,000 articles on the Conrad Marketplace for business-to- business (B2B) customers.

CHALLENGEBy the end of 2018, the Conrad Marketplace will be expanded to include 10 million articles. In this way, Conrad is revolutionizing the distribution industry for B2B customers in Germany. More countries will follow.

COMPANYWith much of the UK’s energy infrastructure nearing end of life and competition heating up in the energy sector, EDF Energy must work harder than ever before to secure its position as one of the nation’s leading suppliers of gas and electricity.

CHALLENGETo help keep the lights on in homes and busi-nesses across the UK, EDF Energy is leading the UK’s nuclear renaissance with the

Conrad Electronic How Does an HR Department Help Sell 10 Million Products?

EDF Energy How Can Utility Companies Empower Their People to Meet the Energy Needs of Tomorrow?

“ “

“ “

15%

25%Faster

100% 63

Time savings for HR reporting

Reduction in cost to serve of EDF Energy’s HR function

Identification of top performers

Digitalized retail processesHR processes streamlined

CASE STUDY CASE STUDY

INDUSTRYRetail

SAP PRODUCTSSAP SuccessFactors Employee Central SAP SuccessFactors Recruiting SAP SuccessFactors Performance & Goals SAP Cloud Platform

INDUSTRYUtilities

SAP PRODUCTSSAP SuccessFactors CompensationSAP SuccessFactors Employee CentralSAP SuccessFactors OnboardingSAP SuccessFactors Performance & Goals SAP SuccessFactors RecruitingSAP SuccessFactors Succession & DevelopmentSAP SuccessFactors Workforce PlanningSAP SuccessFactors Workforce Analytics

Working anytime, anywhere – that is the opportunity we are giving our employees. It is exactly why we succeed in quickly implementing projects, such as our new Conrad Market-place, and continue to grow. Innovative solutions – such as SAP SuccessFactors solutions – help support HR in digitalizing and internationalizing Conrad.”– Aleš Drábek, Chief Disruption and Digital Officer, Conrad Electronic SE

With all our HR activities running on SAP SuccessFactors solutions, we can sharpen our competitive edge and inspire our people to help us meet the energy needs of the UK now and in the future. – Ian Hammond, Future HR Projects Director, EDF Energy

44 45


BENEFITSNow, trainers and schedulers have a robust tool that provides global visibility and access to training information. In helping it meet complex training needs, the LMS tool is equipping Hydro-Québec’s energetic workforce to provide outstanding service across the province.

BENEFITSAs Promesa migrated from SAP ERP Central Component to SAP S/4HANA, the work focused on three objectives Promesa identified as funda-mental to introducing improvement. It required consistent information to make decisions, cen-tralized and automated administrative processes, and fewer manual processes involved in its tech-nology. The transition to SAP S/4HANA – the first of its kind in the country – empowered Promesa’s software users, positioned Promesa ahead of the competition, and set it up for long-term growth. To keep its HR staff equipped with state-of-the-art software, it enlisted Seidor S.A. to implement SAP SuccessFactors solutions and saw increased productivity and user engagement as a result.

COMPANYMore than 4 million customers rely on the largest utility in North America for their electricity sup-ply. Renewable energy producer Hydro-Québec fields a team of more than 250 trainers to ensure its 20,000 employees can provide quality support to these customers.

CHALLENGEWith training at the core of its talent management program, the utility needed a comprehensive overview of these activities to facilitate better planning. Working with implementation partner /N SPRO, Hydro-Québec deployed a learning management system (LMS) extension solution to the SAP SuccessFactors Learning solution built on SAP Cloud Platform.

COMPANYHardware stores and automotive spare parts warehouses throughout Ecuador as well as Asia, Europe, and North America rely on a steady stream of products from Productos Metalúrgicos S.A. (Promesa) to meet the clamorous demand of their own customers. With a portfolio of over 20,000 products, Promesa is one of the largest wholesale distributors of hardware and automo-tive products in Ecuador.

CHALLENGEKnown for its innovative new product develop-ment since its founding in 1962, Promesa realized it now had to innovate in a completely new way. To handle its success, it had to achieve faster and more efficient results despite rapid business growth. To accomplish that, Promesa required a business strategy based on innovative IT.

Hydro-Québec How Is a Supplier of Renewable Energy Empowering Its People with an Extension Solution in the Cloud?

Promesa How Does Real-Time Visibility into the Supply Chain Equal Better Customer Service?

“ “

“ “CASE STUDY CASE STUDY

INDUSTRYUtilities

SAP PRODUCTSSAP SuccessFactors solutionsSAP Cloud Platform

INDUSTRYWholesale distribution

SAP PRODUCTSSAP S/4HANASAP SuccessFactors Employee Central SAP SuccessFactors Performance & Goals

Using an LMS extension solution to SAP SuccessFactors solutions built on SAP Cloud Platform, we have enabled our training teams to react quickly and better serve our advanced operational needs.”– Marlène Larue, Director, Training and Development Human Resources, Hydro-Québec

Increased productivity let us spend more time rolling out new technology and optimizing processes. We now have real-time visibility into our financial success and across the supply chain.– Miguel Sotomayor, Technology Manager, Productos Metalúrgicos S.A.

46 47

25%

3

Less effort required in training planning optimization

Full-time equivalents saved in training planning optimization Vastly

20%

Faster processing of financial information – from 20 minutes down to 30 seconds

Reduction in manual processes for all development and succession activities


application, and the CloudRH software solution developed by OptiSoft and built on SAP SuccessFactors solutions, which comprises customer-specific, value-adding components.

BENEFITSWith processes integrated on a single state- of-the-art platform that is consolidated for people management, Productos Medix now serves customers – and their employees – better than ever.

optimization was top on the list because Siegwerk recognizes that happy employees pave the way to happy, satisfied consumers.

BENEFITSWith support from SAP Digital Business Services, Siegwerk replaced paper-based processes, lengthy administration, and slow approval cycles with agile, easy-to-access, cloud-based HR services based on SAP SuccessFactors and SAP Concur solutions. Employees can now update their personal data, book time off, submit expense claims, and more just by touching a screen or a button. Managers have relevant infor-mation to support strategic decision-making, from compensation to recruiting, at their fingertips, and they can approve requisitions on the go through mobile access.

COMPANYMany populations of developed nations suffer from obesity. For over 55 years, Productos Medix S.A. de C.V. has been helping fight this affliction. The Mexican pharmaceutical manufacturer develops and supplies pharmaceutical products for metabolic and central nervous system disor-ders, gastroenterology, and obesity. Recently, it expanded into Central and South America and runs a center for weight loss in Austin, Texas.

CHALLENGEProviding healthcare and medicines to so many in need over so wide a region led it to consolidate and standardize its business processes on one platform. With assistance from OptiSoft S.A. de C.V. and Bayco Consulting S.C., Productos Medix implemented the SAP Business All-in-One for Life Sciences solution, the SAP Payroll Processing

COMPANYDid you know that many consumers’ homes are brighter thanks to inks from Siegwerk Druckfarben AG & Co. KGaA? Think of the printing on yogurt containers, chocolate boxes, cracker packets, and even tubes of toothpaste. Siegwerk combines state-of-the-art technology with more than 180 years of experience to dazzle us with bright, innovative printing and packaging solutions.

CHALLENGETo succeed on the global stage, Siegwerk wanted to find ways to streamline administrative opera-tions and help staff thrive and succeed. HR

Productos Medix Standardizing Processes with SAP SuccessFactors and SAP Business All-in-One Solutions

Siegwerk Druckfarben How Do You Make a Colorful Impression on Employees Who Work to Make Life Brighter?

“ “

“ “CASE STUDY CASE STUDY

INDUSTRYLife sciences

SAP PRODUCTSSAP Business All-in-One for Life Sciences SAP Payroll Processing SAP SuccessFactors solutions

INDUSTRYChemicals

SAP PRODUCTS SAP Concur solutionsSAP SuccessFactors Employee Central SAP SuccessFactors Recruiting SAP SuccessFactors Performance & Goals SAP SuccessFactors CompensationSAP SuccessFactors Succession & DevelopmentSAP Digital Business Services

SAP software enabled us to consolidate the company’s processes on a single platform. By combining processes, people, and technology, we now have comprehensive business continuity, which gives us a competitive advantage.– Carlos Lopez Patan, Chief Executive Officer, Productos Medix S.A. de C.V.

To succeed as a global company in the digital age, we need to work globally and digitally too. With SAP SuccessFactors solutions, our HR organization is fit for the future. – Sharon von Simson, VP Global Human Resources, Corporate Human Resources,

Siegwerk Druckfarben AG & Co. KGaA

48 49

5%

>10,000 14%

5%

Increase in productivity

Visits to an external recruit-ment Web site each quarter

Savings as a result of lower staff turnover

Improvement in employee performance


CHALLENGEIt enlisted its IT unit to provide software to improve HR performance, allowing its staff to focus on growing the business in domestic and worldwide markets. SIX selected the SAP SuccessFactors Employee Central solution to establish an enterprise-wide HR experience.

BENEFITSWith the new standard software fully integrated with its SAP ERP Human Capital Management solution, SIX now has a single, central HR man-agement solution for all employees globally. By introducing additional SAP SuccessFactors solu-tions, SIX Group Services gave SIX support to attract, retain, train, and engage staff at every level. Streamlined online and digital services helped SIX cut operational costs, increase HR efficiency, and free staff to build a better business.

termination. Moving to an automated system saves Sun Communities 2,700 worker-hours per year, enabling HR to focus on more-strategic initiatives across the company.

Watch the video to see how Sun Communities is building a strong company culture.

COMPANYSIX runs the Zurich-based SIX Swiss Exchange, Switzerland’s principal stock exchange. The job of supporting SIX, which provides financial information and cashless payment systems to banks and merchants worldwide, is an important mission. With 34 offices globally, SIX understands the importance of corporate culture and values its employees.

COMPANYAs the premier provider of mobile homes and RV resorts in the United States, Sun Communities In

Documents

© 2018 SAP SE or an SAP affiliate company. All rights ... · 01/06/2018 · THE GOLD GUIDE | Why SAP SuccessFactors solutions? 4 5 WHY I LOVE THE SAP SUCCESSFACTORS HCM SUITE People