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Patient EducationPowerPoint® presentation to accompany:

Medical AssistingThird Edition

Booth, Whicker, Wyman, Pugh, Thompson

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Learning Outcomes

14.1 Identify the benefits of patient education.

14.2 Explain the role of the medical assistant in patienteducation.

14.3 Discuss factors that affect teaching and learning.

14.4 Describe patient education materials used in the medical office.

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Learning Outcomes (cont.)

14.5 Explain how patient education can be used to promote good health habits.

14.6 Identify the types of information that should be included in the patient information packet.

14.7 Discuss techniques for educating patients with special needs.

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Learning Outcomes (cont.)

14.8 Explain the benefits of patient education prior tosurgery, and identify types of preoperative teaching.

14.9 List educational resources that are available outside the medical office.

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Introduction Health education = lifelong pursuit

Medical professionals Encourage and teach health habits and behaviors

Medical assistants Recognize and overcome roadblocks to education Become comfortable with teaching Lead others to their highest level of health

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The Educated Patient

Takes a more active role in medical care

Is often more compliant with treatment programs

Is better informed about how to maintain a healthy state

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The Educated Patient (cont.)

Benefits to the medical office Patients are more satisfied Patients are more likely to follow instructions so tests do

not have to be rescheduled Patients are less likely to call the office with questions, so

staff spends less time on the telephone

Medical assistant More interaction with the patient Assess educational needs at every visit

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Apply Your Knowledge

What are the results of patient education?

ANSWER: Patients can take a more active role in their health care. They are more compliant with the treatment program, stay healthier, and are more satisfied clients of the medical practice.

EXCELLENT!

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Brochures, Booklets, and Fact Sheets

Explain procedures that are performed in the medical office

Provide information about specific diseases and medical conditions

Provide information to help patients stay healthy

Types of Patient Education: Printed Materials

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Educational Newsletters

Medical office newsletters : Are written by the doctor or office staff

Contain practical health care tips

Offer updates on office policies

Provides information about new diagnostic tests and equipment

Types of Patient Education: Printed Materials

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Community Assistance Directory

A valuable aid for referring patients to appropriate agencies

Mealson

Wheels

DayCare

CentersMedicalServices

Types of Patient Education: Printed Materials

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Many physicians arrange classes and seminars for their patients

Health information web sites for general consumer health information

Videotapes and DVDs are used effectively to educate about complex subjects and procedures

Types of Patient Education: Visual Materials

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Apply Your KnowledgeA medical assistant employed in a cardiology office is asked by the physicians to create some form of publication to educate patients about healthy heart habits. Which of the following mediums do you feel will be most effective and why?

A. Create a fact sheet with text explaining common heart diseases.

B. Check out several books on healthy habits that affect the heart from the local library.

C. Create a brochure with pictures and text to focus on dietary habits and other habits that affect heart functioning.

Lack of pictures so this medium may not appeal to patients.

Books cannot be removed from the office.

Answer:

RIGHT!

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Promoting Good Health Through Education Health is a complex concept involving physical,

mental, emotional, and social influences working together.

Consumer Education has helped Americans become more aware of good health practices.

Ways to achieve good health Develop good health habits Protect self from injury Take preventive measures to protect against disease and

illness

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Good Nutrition Regular Exercise

Adequate Rest

Promoting Good Health ThroughEducation: Healthful HabitsHealthful Habits

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Balance

Work Leisure

No Smoking

Limit Alcohol Intake

Promoting Good Health ThroughEducation: Healthful HabitsHealthful Habits

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Safety tips to prevent injuries At home At work At play

Proper use of medications Do not change dosage Do not mix medications Report unusual

reactions Tell doctor about any

OTC medications

Promoting Good Health ThroughEducation: Protection from InjuryProtection from Injury

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Three Levels of Prevention

Health-promoting behaviors

Screening

Rehabilitation

Primary Level

Secondary Level

Third Level

Promoting Good Health ThroughEducation: Preventive MeasuresPreventive Measures

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Categorize each of the following behaviors as a first, second, or third level of prevention.

Apply Your Knowledge

Tuberculin skin test

Monthly self-breast exam

Adopting healthy eating habits

Annual mammograms

Bladder retraining programs

ANSWER:ANSWER:

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The Patient Information Packet Benefits of the Information Packet

Improves relationships between the office and the patients Simple, inexpensive, and effective medium

Provides important information about the office policies and staff roles

Excellent marketing tool

All materials should be written at a sixth-grade level

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Contents• Introduction to the office• Physician’s qualifications• Description of the practice• Introduction to the office staff• Office hours• Appointment scheduling

The Patient Information Packet (cont.)

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Contents• Telephone policy • Payment policies• Insurance policies• Patient confidentiality statement• Other information

The Patient Information Packet (cont.)

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Patients must receive and read the information packet in order for the materials to be effective Hand the packet to new patients and review the contents

with them Mail the packet to patients prior to the initial visit if time

permits Keep additional copies available in the office where

patients can access them easily For patients with special concerns, pictures and charts

may be needed to communicate the information

The Patient Information Packet: Distribution

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Patients who cannot read well or cannot speak or understand English Use pictures and charts Translations Family or friends may be

able to read it to them

Match learning materials to patient needs and level of understanding

The Patient Information Packet: Special Concerns

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Following their office visit, several patients inquire about the credentials of the practitioner seeing them during the visit. How can this information be made available to the patients?

Apply Your Knowledge

ANSWER: Using a digital camera or other device, take photos of office personnel and place the photos with their credentials in the office content packet.

IMPRESSIVE!

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Educating Patients with Special Needs

Elderly patients

Show respect

Put information in writing

Adjust procedures as needed when limitations are present

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Educating Patients with Special Needs(cont.)

Patients with mental impairments Use tact and empathy Speak at the patient’s level of understanding Common conditions

Dementia Alzheimer’s disease Emotional problems Drug addiction Mental retardation

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Patients with hearing impairments The ability to hear is not a measure of intelligence

Patients with visual impairments Use normal tone of voice Verify that all verbal instructions have been heard correctly

Multicultural issues Patients from diverse cultures may have different beliefs

about the causes and treatments of their illness.

Educating Patients with Special Needs(cont.)

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Apply Your Knowledge

The medical assistant needs to instruct Mrs. Lorenzo, who is hearing impaired, about obtaining a urine specimen. What should the MA remember concerning patients with hearing impairments?

ANSWER: When instructing Mrs. Lorenzo, the medical assistant should talk in a quiet room and face Mrs. Lorenzo so she can see the MA’s mouth. The MA should speak a little louder and clearly but not shout at her. The MA should have Mrs. Lorenzo repeat the instructions to verify understanding.

GOOD ANSWER!

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Patient Education Prior to Surgery

Educational Legal

Informed ConsentPreoperative Instructions

Postoperative Instructions

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Benefits of Preoperative Education

Increases patients’ overall satisfaction

Reduces patient anxiety and fear

Reduces use of pain medication

Reduces complications following surgery

Reduces recovery time

Patient Education Prior to Surgery (cont.)

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Factual Sensory Participatory

Informs patient of specific details about the procedure and needed restrictions before and/or after surgeryProvides the patient with descriptions of various sensations they may feel during the procedure

Includes explanations and demonstrations of certain techniques required after surgery. Patients are allowed to provide a return demonstration of the technique to validate understanding and technique accuracy

Patient Education Prior to Surgery (cont.)

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Using anatomical models A visual representation helps

patients better understand what will take place

Helping patients relieve anxiety Allow extra time for patients to

grasp information Use positive words when possible Have family members present

Patient Education Prior to Surgery (cont.)

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Verifying patient understanding

Have patients explain to you in their own words their understanding of what has been taught

Use return demonstrations to validate understanding of procedural instructions

Patient Education Prior to Surgery (cont.)

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Apply Your KnowledgeDescribe the types of patient education.

ANSWER: The three types of patient education are:

Factual–Informs patients of specific details about a procedure and needed restrictions before and/or after surgery.

Sensory–Provides patients with descriptions of various sensations that may be felt during the procedure.

Participatory–Includes explanations and demonstrations of certain techniques required after surgery and requires that patients perform a return demonstration of the technique to validate understanding and technique accuracy.

Right Right Answer!Answer!

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Additional Educational Resources Libraries

Public libraries Hospital patient

resource rooms

Computer resources Online services CD-ROMs

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Additional Educational Resources (cont.)

Community resources Nursing home care Visiting nurses’ care Counseling Rehabilitation

Associations American Cancer

Society American Diabetes

Association American Heart

Association

Note: These outside resources may be used by office personnel or patients to obtain educational information.

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Apply Your Knowledge

List resources that are available to provide patient education materials.

ANSWER: Community resources for patient education include libraries and patient resource rooms, computer resources, community resources such as home health, and health-related associations such as the AHA.

Correct!

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In Summary Patient education is key

to patient care

Knowledgeable patient Active in own medical

care Aware of benefits of

activities to promote and protect health

Reasons for patient education Understand condition Prepare for procedures Policies of office

Use resources available

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Apprehension, uncertainty, waiting, expectation, fear of surprise, do a patient more harm than any exertion.

~ Florence Nightingale