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Linda Finley

MPS Strategy Discussion Administrative Support

© 2006 Trissential. All Rights Reserved.

Essential Business Model

Effective Strategy & Planning

Architectural & Quality Guidance

Priorit

ized

Portfo

lio

Efficient Management

Portfo

lio H

ealth

PM Best Practice Exceptional Execution

Product Scorecard

Project Health

Business Excellence

BenefitValidation

2

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Technology for Administrative Support

Information technology would (best) support administrators and central office staff by…

• Access to more and better data • Organize information better and quicker • Timely data • Standards around data...everyone has access • email overload • Accurate data input that is easily retrievable and support in the analysis of that data • Focus on the analysis of data • Using data in a more efficient way • Connect the central office better with the schools, using data • Collecting our history so we don’t have to re-hash history • Using Survey Monkey, Outlook to be more efficient

Strategic focus: • Information Management• BI/Analytics

• Reporting• UI

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Information Management in 2011

Distribute

Acquire / Reuse

Enrich

Learn

Cleanse

Use

Store

Data QualityAcquire, Cleanse and Enrich

Information DistributionDistribute and Use

Knowledge ManagementLearn and Reuse

Integrated StorageStore

GovernanceStrategy, Management, Compliance

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Information technology would (best) support administrators and central office staff by…

• Access to more and better data • Develop staff intranet • More training• Maximize use of the tools that we have - using mentors / early adopters • Live screen savers, access to breaking news, information (real time)• Work remotely • Standards around data...everyone has access • email overload • Strengthen relationship with community agencies and parks • Leverage other people’s technology - Facebook, Twitter, Google Docs • Dashboard for other administrators besides principals • Allow administrators to be innovative and increase efficiencies, dashboards • Connect the central office better with the schools, using data • Using Skype for translations/virtual meetings for Professional Development (less driving betw

buildings)

Technology for Administrative Support

Strategic focus: • Portal • Intranet

• Social media/networking • Content Management

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Enterprise Content Management Maturity

6

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Information technology would (best) support administrators and central office staff by…

• Access to more and better data • Maximize use of the tools that we have - using mentors / early adopters • Make staff development a priority, take time to pause to learn • Work remotely • Administrators and central office staff need to be willing to learn new technology • Clearer standards for technology • Internal policies for using Outlook and other tools for collaboration • Raise the bar on expectations of our central staff to be models of effective use of technology • Sunset technology that we no longer need • Leverage other people’s technology - Facebook, Twitter, Google Docs • Allow administrators to be innovative and increase efficiencies, dashboards • Include technology training from the very beginning as we train new staff • Using Skype for translations • Collecting our history so we don’t have to re-hash history • Using Survey Monkey, Outlook to be more efficient

Technology for Administrative Support

Strategic focus: • Behaviors• Policies/Practices

• Professional Development• PEOPLE

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Changing Behavior

Is aware that successful strategic change is about changing individuals first

Approaches change holistically

Is empathetic

Understands how mental-maps (motivators) of individuals and organizations work, and how to affect them

Is fully incorporated into the project and fabric of the organization

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Approach and Manage the Change

9

Communications

Manage the Change

Reinforce with Training

• Conduct stakeholder analysis

• Create comprehensive communication plan

• Leverage existing programs and vehicles

• Analyze stakeholder baseline

• Prioritize best practice change tactics

• Drive a consistent change vision

• Use blended training program

• Role-based, process driven

• Leverage automation and internal resources

Improvement Realization