© 2005 IBM Corporation Tivoli Software Solutions for Managing Mission-Critical Applications Introducing Composite Application Management

© 2005 IBM Corporation

Tivoli Software

Solutions for Managing Mission-Critical Applications Introducing Composite Application Management

© 2004 IBM Corporation2 © 2005 IBM Corporation

Tivoli Software

2

Agenda

Composite application management challenges• Focus on J2EE

Tivoli solution for application management • IBM Tivoli Monitoring for Transaction Performance

• IBM WebSphere Studio Application Monitor

• IBM OMEGAMON XE for WebSphere Business Integration

Extending solution leadership

Summary

Technology demonstration


Tivoli Software

3

IBM Tivoli Business Systems

Manager

IBM Tivoli Service Level

Advisor

Provisioning & Orchestration

IBM TivoliIntelligent

Orchestrator

IBM Tivoli Configuration

Manager

IBM Tivoli Provisioning

Manager

IBM TivoliSystem

AutomationFamily

IBM Tivoli NetViewFamily

IBM Tivoli Enterprise Console

Event Correlation & Automation

Tivoli Automation Portfolio

Resource Monitoring

IBM Tivoli Monitoring

Family

Business Service

Management

IBM Tivoli Monitor for Transaction

Performance

IBM WebSphere Studio Application

Monitor

Composite Application

Management

IBM Tivoli OMEGAMON

Family (zSeries and Distributed)


Tivoli Software

4

IBM Value Proposition Improve Availability and Performance of Business-Critical Applications

Monitor WebSphere and BEA WebLogic• From application server to back-end systems like CICS and IMS• Including WebSphere MQ as transport layer• Handling transactions, servers, memory leaks……..• Providing performance and capacity planning information

Improve IT Staff Productivity• Simplified end-to-end transaction management• Linking operations and development• Fast problem isolation and root cause diagnosis

LOB Value / Cost Aspects Lost business / transactions

Delayed implementation of new applications

Customer satisfaction

IT Value / Cost Aspects Cost of problem determination in

production

Server utilization

Faster development

Providing Positive Business Impact


Tivoli Software

5

Composite Applications Have Unique NeedsA Composite Web Application, Involving J2EE, Integration Middleware and Legacy

Systems

Business processes increasingly depend on multi-tier composite applications• Composite applications use business logic and data from sources spanning multiple systems

and transactional environments

Composite applications are difficult to design, build, test and manage for high performance and availability

• Many applications are not meeting performance expectations in production• Customers are dissatisfied with application downtime

Traditional management processes and tools exacerbate the problem• Application lifecycle processes and tools do not follow transactions end-to-end• Unable to proactively recognize and prevent performance problems at the end user


Tivoli Software

6

Our Unique Answer To The ChallengeRepeatable, integrated approach to identify, isolate, diagnose and take action to resolve composite application issues before they become a problem…

1. Identify 2. Isolate 3. Diagnose 4. Take Action 5. Evaluate


Tivoli Software

7

Application Performance Issues – Common Scenario

Identify Isolate Diagnose Take Action

EvaluateTime

ProblemEliminated

Cost

Some customers experience performance delays A few report the problem, more customers are frustrated Help desk reports problem after numerous calls Performance delays confirmed, cause unknown

Based on criticality, emergency team called together Team investigates using disparate tools and metrics Potential causes isolated to section of infrastructure

Experts test their individual area to determine cause Possible actions brainstormed Resolution determined, often using different tools

Responsible expert determines, plans and implements actions to fix problem

Resolution deployed

If problem persists, or new problem arises, repeat entire process


Tivoli Software

8

Application Performance Issues – Tivoli Solution Helps Reduce Cost and Time

Identify Isolate Diagnose Take Action

EvaluateTime

ProblemEliminated

Cost

Proactively identify vital mortgage application is performing poorly Customers trying to submit refinancing for their home loan

experience a 12 second delay Mortgage application volume is increasing – signs of a potential

performance issue

Perform segmentation analysis on all mortgage transactions during a specified time period to isolate the performance issue

Determine that performance delay is due to application, not network wait time

Obtain deep diagnostics from the isolated segment to understand why there is a delay

WSAM shows DB Connection pool has a high number of concurrent waiters and that the wait time is over 8 seconds

Increase number of DB2 connection pools to alleviate long wait times.

Determine that the corrective action resolved the performance issue

Verify DB2 connection pool wait times and response times


Tivoli Software

9

Three Dimensions of Effective Application Management Transactions

Ap

plic

atio

ns

TransactionsService Level Response Times

Problem Isolation

ApplicationsDeep-Dive Diagnostics

Correlate Across Subsystems

Diagnostics at the application & middleware level

Application performance analysis Drill down to code level detail

End user service level monitoring Follow transaction flows Isolate problems by component

Resource Monitoring

Resource MonitoringApplication Server Monitoring

Automation and Corrective Action

Performance monitoring of J2EE, CICS, MQ, IMS Application resource consumption analysis Visualize workload trends and tune environment


Tivoli Software

10

Tivoli Solutions for Application Management

Transactions

Ap

plic

atio

ns

IBM Tivoli Monitoring for Transaction Performance

IBM WebSphere StudioApplication Monitor

Drill down diagnostics for J2EE application performance problems, including links to CICS, MQ, IMS

End-to-end transaction tracking identifies and isolates problems

Resource Monitoring

IBM Tivoli OMEGAMON XE for WebSphere Business Integration

Resource analysis for WebSphere MQ, Message Broker and InterChange Server


Tivoli Software

IBM Tivoli Monitoring for Transaction Performance


Tivoli Software

12

Tivoli Monitoring for Transaction Performance Proactively Recognize Performance

Problems at the End User • Continually verifies that transactions are

available and performing by comparing them against a response time threshold

• Alerts you when performance at the end user is degraded

Quickly Isolate Problems• Visualize entire transaction, end-to-end, as it

crosses the enterprise

• Automatically pinpoint source of bottlenecks

• Dynamically adjust level of monitoring Prove transaction service level delivered

at the end user• Consistently test services and measure their

response

• Report results against committed service levels

What’s New! Rational Application

Developer support

Web services support

Siebel 7.7 support

Backend systems support

Network decomposition

ARM v4 web server plug-in support

NewNewVersion 5.3

GA November 2004


Tivoli Software

13

Support for Rational Application Developer (Problem Resolution toolkit)• Send production data to developers to debug production problems

Web Services Support• Provides web service providers with performance information on their web services• Provides web service consumers a view of the performance of web services they rely on

Support for Siebel 7.7• Support for new native Siebel ARM instrumentation• Track transactions and find performance problems inside the Siebel application

Backend Systems Support• Track transaction into DB2 using native DB2 ARM support• See response times to CICS, IMS and SAP from the application server

Network Decomposition• Highlight potential network delays in topology views

ARM v4 Web Server Plug-in Support• Track transaction response times inside the Web server• Includes: Apache, IHS, IIS, Domino, IPlanet, SunOne

What’s New!

Tivoli Monitoring for Transaction Performance


Tivoli Software

14

Tivoli Monitoring for Transaction Performance Proactively Recognize Performance Problems at the End User

Dashboard identifies

transactions with response time

problems

Click to see response time trend


Tivoli Software

15

Tivoli Monitoring for Transaction Performance Quickly Isolate Transaction Problems

Another click and problems are automatically identified by finding

resources that are performing differently than normal

Client Web Server

Application Server Database


Tivoli Software

16

Tivoli Monitoring for Transaction PerformanceIntegration with Rational Application Developer

Tying Operations to

Development

Tivoli operations view Rational developer view (Problem Resolution toolkit)

Production data sent to

development tools

Greatly reduces time required to solve problems by eliminating difficult problem re-creation step

Operations and development have common view of problem

Solve tough code or configuration problems with real data from production

(Uses Eclipse Framework)


Tivoli Software

IBM WebSphere Studio Application Monitor


Tivoli Software

18

WebSphere Studio Application Monitor Decrease WebSphere Application

Downtime• Deep-dive real-time problem resolution

(detect, analyze, repair)

• Diagnostics at method level allow pinpointed code problem to be passed to architect or developer for rapid fix

• Improve application performance and determine root cause of problems

Proactively Prevent Problems• Forecast resource requirements for new

applications

• Graphically analyze applications for effective use of resources

Correlate Across Subsystems• Rapid problem isolation that spans IMS,

CICS, J2EE and WebSphere Portal

What’s New! Enhanced deep-dive J2EE

diagnostics

Improved Portal monitoring

Broader platform support

Supports mixed J2EE environments

Improved time-to-value

NewNewVersion 3.2

GA April 2005


Tivoli Software

19

Enhanced Deep-Dive J2EE Diagnostics• Lock contention / analysis• Advanced memory diagnosis• New data collection instrumentation technology• Embed WebSphere Studio Application Monitor alerts in “open-in-context” URLs

Improved WebSphere Portal monitoring• New Portal overview page/tab• Revised Performance Analysis and Reporting• Drill-down for deep portal diagnostics

Broader Platform Support• iSeries data collection agent• Red Hat Linux support• Managing Server runs on Windows

Supports Mixed J2EE Environments• WebSphere Application Server 6 support• Improved WebSphere Portal monitoring and management• Expanded BEA WebLogic 7 and 8 support• z/OS 1.6 and zSeries zaAP processor support

Improved Time-To-Value• Automated install, including deployment of DB2 and WebSphere Application Server• High performance and scalability

What’s New in This Release!

WebSphere Studio Application Monitor version 3.2


Tivoli Software

20

WebSphere Studio Application MonitorAdvanced Memory Diagnostics

Advanced Memory Leak Detection – What it Does- Displays JVM metric trends to spot conditions resulting from probable leaking Java classes

How it Works(1) Collects and compares key indicators such as JVM heap free, garbage collection cycles, request

rates and resource consumption patterns associated with memory leaks and related problems

(2) Drill-down analysis provides new levels of information about specific, long-lived objects in JVM heap and reveals by name…

(3) The allocating classes containing the leaking code segments

Memory analysis shows probable leak

Probable leaks correlated with

class and request name

Drill-down

Drill-down

1

2

3Ne

wNe

w

Identifies leaking line number


Tivoli Software

21

Portal Monitoring Highlights

• New Portal overview page/tab • View trends of recent performance,

including new metrics

• Revised Performance Analysis and Reporting (PAR)

• Portal page performance

• Drill-down for deep Portal diagnostics

• Nested Request support for instance-level tracing on Pages and Portlets

In-context drill-down to Portal application trace and reporting

Key trends and performance metrics for Portal applications and Portal engine health

Drill-down

(via PAR)

New

New

WebSphere Studio Application MonitorAdvanced WebSphere Portal Monitoring


Tivoli Software

22

Use real-time and historical application CPU consumption metrics for application capacity planning

WebSphere Studio Application MonitorProactively Prevent Application Problems

Historical Server/PortalTransaction Summary

Portal andPortlet Performance

Server Performance


Tivoli Software

IBM Tivoli OMEGAMON XE for WebSphere Business Integration


Tivoli Software

24

OMEGAMON XE for WebSphere Business Integration Decrease WebSphere MQ, Message Broker

and InterChange Server Downtime• Identifies common problems and automates

corrective actions

• Auto-discovery and immediate monitoring of complex environments

• Drill-down to locate problem, identify root cause and resolve bottlenecks or outages

Proactively Prevent Problems• Correctly configure and deploy your WebSphere

MQ infrastructure

• Detect and repair problems as they happen, or alert you to an imminent concern

• Provides key MQ and Message Broker metrics for real-time and historical data analysis

Simplified Management with Single Tool• Manages WebSphere MQ, Message Broker and

InterChange Server in distributed and mainframe environments

• User-customized displays including business, platform and resource views

What’s New! One product to manage

WebSphere MQ, Message Broker and InterChange Server environments

Expert Advice - based on industry best practices

Supports newest releases of WebSphere MQ and InterChange Server

NewNewVersion 1.1

GA April 2005


Tivoli Software

25

One Product to Manage WebSphere MQ, Message Broker and InterChange Server Environments

• Supports distributed and mainframe systems• Analyzes application performance and identifies slowdowns • Comprehensive monitoring of input/output message rates, brokers, message flows and

sub-flows• End-to-end view across all systems

Expert Advice – Based on Industry Best Practices• Detailed information about what triggered the alert plus Expert Advice suggesting

possible solutions• Corrective resolutions can be implemented automatically, or select and apply manual

actions• Real-time and historical data analysis

Supports Newest Releases of WebSphere MQ and InterChange Server• Supports WebSphere MQ version 6.0 and WebSphere InterChange Server version 4.3• Integrates with other Tivoli solutions for comprehensive view of enterprise

What’s New!

OMEGAMON XE for WebSphere Business Integration


Tivoli Software

26

OMEGAMON XE for WebSphere Business IntegrationDecrease MQ Downtime

Example Scenario of Queue Problem A queue is rapidly filling Queue will fill in 118 seconds, based on current PUT rate


Tivoli Software

27


Queue Scenario Queue is full, tripping notification Navigator reflects problem at Queue Statistics and MQ Events level


Tivoli Software

28


Queue Scenario – Take Action to Quickly Resolve Problem Detailed diagnostic information of situation Expert Advice and option to perform Take Action from drop-down list


Tivoli Software

Extending Solution Leadership


Tivoli Software

30

IBM Tivoli Positioned in the Leader Quadrant in Gartner’s Magic Quadrant

The J2EE Application Server Management Magic Quadrant is copyrighted April 2005 by Gartner, Inc. and is reused with permission. Gartner's permission to print or reference its magic quadrant should not be deemed to be an endorsement of any company or product depicted in the quadrant. The magic quadrant is Gartner's opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner-defined criteria for a marketplace. The positioning of vendors within a magic quadrant is based on the complex interplay of many factors. Gartner does not advise enterprises to select only those firms in the leaders segment. In some situations, firms in the visionary, challenger, or niche player segments may be the right match for an enterprise's requirements. Well-informed vendor selection decisions should rely on more than a magic quadrant. Gartner research is intended to be one of many information sources and the reader should not rely solely on the magic quadrant for decision-making. Gartner expressly disclaims all warranties, express or implied of fitness of this research for a particular purpose.

4 April 2005 Research Note by Cameron Haight

J2EE Application Server Management Magic Quadrant


Tivoli Software

31

Direction – Composite Application ManagementUnified Operations and Application Support

Provide common data collectors and managing servers to simplify monitoring infrastructure

Tivoli Enterprise Portal integration – “Single pane of glass” integration for end-to-end transaction, application and

resource management

Operations management out-of-the-box– Built-in situations and alerts for monitoring response times, throughput, CPU

usage, memory and other key health metrics

– Built-in reports and charts showing server/service response times, historical trends and other metrics

Application support out-of-the-box– Subsystem-level details correlated with application state

– Production application code-level performance data available to developers

Context passing between transaction, application and resource monitoring


Tivoli Software

32

Common Agent

Common Analysis Functions

Future Common Foundation

Maximizing Technology from Acquisitions Converging On A Common Foundation

Current Technologies

Source Unique Value

Cyanea

Composite application management

Fully correlated tracing of J2EE to CICS and IMS transactions

Non-intrusive deep diagnostics

Candle

Advanced JVM memory diagnosis CandleNet Portal Visualization Systems resource management

Tivoli

End user response time monitoring

Rapid isolation of problem across enterprise topology

Rational

Code profiling and IDE UML transaction & topology views Eclipse-based UI

Application Lifecycle

ManageRunBuild

User User User

Common Data Repository


Tivoli Software

33

Multiple Customized Composite Application Management Views

Direction – Integration with Tivoli Enterprise PortalSimplified Composite Application Management

WebSphere InfrastructureJ2EE Workloads J2EE Applications

E to E Transactions WBI Infrastructure Databases


Tivoli Software

34

Context Passing between Transaction, Application and Resource Management

As users move from transaction tracking view, to deep dive J2EE diagnostics view, then to CICS / IMS resource view – the context of the problem state is preserved

Simplifies hand-off from Level-1 to subject matter experts, and then to specialized operations teams

Open In-Context from Transaction to

Application Management

Open In-Context from Application Management to Resource Management

End-to-End Transaction Application

Resource Monitoring


Tivoli Software

35

Direction – One Tivoli Family Solution forComposite Application Management

TransactionsService Level Response TimesProblem Identification/Isolation

ApplicationsManaged TransactionsDetailed Diagnostics

Resource MonitoringTransactional Server Monitoring

Automation and Take Action

Transaction Tracking

Build on Tivoli Monitoring for Transaction Performance

Monitor transaction health across enterprise

Identify/Isolate problems quickly with precision

Deep-Dive Diagnostics Build on OMEGAMON XE for

WebSphere Application Server and WebSphere Studio Application Monitor

Deep-dive diagnostics for J2EE, CICS and IMS

Resource Management OMEGAMON Family of products Take action and fix resource problems

automatically

Context passed between the layers

Seamless cross organizationalhand-offs

Integration to Tivoli Enterprise Portal

Simplify monitoring infrastructure


Tivoli Software

Summary


Tivoli Software

37

What To Look For In An Application Management Solution

Key Application Management Characteristics:

Fast time-to-value – solution installation and configuration

Proactively identify composite application problems

Quickly isolate what needs to be fixed

Automate problem resolution

Integrate with complete IT lifecycle solution


Tivoli Software

38

Realizing the Value of Application Management

Improve Availability of Mission-Critical Composite Applications

• Decrease downtime

• Quickly isolate problems

• Proactively recognize and prevent performance problems at the end user

Improve IT Staff Productivity• Simplified end-to-end transaction management

• Correlate across subsystems

• Prove transaction service level delivered at the end user


Tivoli Software

39

Meet with your IBM Sales Specialist or IBM Business Partner to discuss how IBM can help:

• Proactively identify, isolate, diagnose and fix composite application problems

• Increase IT staff productivity

Please request the following for your company:• IBM Tivoli Return On Investment Analysis, or

• IBM Automation Assessment, or

• IBM Solution Readiness Offering Services Engagement

How Do You Get Started?


Tivoli Software

40

Technology Demonstration

End-to-end problem isolation • IBM Tivoli Monitoring for Transaction Performance

J2EE deep-dive root cause diagnosis• IBM WebSphere Studio Application Monitor

Managing WebSphere MQ• IBM OMEGAMON XE for WebSphere Business Integration


Tivoli Software

Back UpCustomer Examples


Tivoli Software

42

“The IBM Tivoli Transaction Monitoring solution is providing us with a standard, consistent and credible means of reporting Web application availability to our customers, and will help to reduce costs though replacement of multiple solutions and more efficient use of IT manpower”

—Bastian Steubing, Team Manager, Commerzbank, Germany

Business Challenge

Business Benefits

Solution IBM Tivoli Monitoring for Transaction Performance, including

embedded version of Robot

To demonstrate service level compliance of web transactions for business critical banking applications

Commerzbank Reducing costs and increasing efficiency

Web-based applications for 1150 branches and an avg. of 70,000 customers per day are available and responsive

Real-time feedback on availability of resources responsible for SLA compliance

Accurate metrics to describe Service Level Agreement compliance to application owners

Standardization of reporting and consistency of metrics for all Web applications

Optimization of IT resources through use of one single tool Cost savings through more efficient use of human

resources Accurate verification of performance improvements

following infrastructure changes Improved levels of customer satisfaction


Tivoli Software

43

WebSphere Studio Application Monitor Problem Determination and Performance Analysis

Turn on L3 monitoring level to capture all application methods

Look at EJB Performance Summary to identify the most poorly-performing EJBs

Drill-down on requests and methods to isolate those consuming high CPU

Findings and Solution

Discovered inefficient code segments

Application code was modified

Customer Challenges Limited visibility into application behavior and performance Performance problem: Load Testing with 130 concurrent users

indicated 70% CPU consumption

Results

CPU consumption was reduced from 70% to less than 14% Average response time of application methods dropped from 700ms to 60ms

WebSphere Studio Application Monitor Delivers Results


Tivoli Software

44

Single, integrated interface to monitor all systems Reduced levels of cross-training due to easy-to-use

graphical interface with consistent look and feel Can identify and resolve critical problems quickly

Business Benefits

Solution

Business Challenge

“IBM Tivoli OMEGAMON provides QBE with the ability to view our critical enterprise-wide IT resources from one common interface. We could not do this previously, and as our environment becomes more complex, the ability to do this speeds up the time to recognise and fix problems”

—Steve SquiresManager Consolidated Platforms

QBE Insurance

QBE Insurance Group

Desired a consistent and reliable view of critical systems across all platforms

Wanted to reduce the number of tools for managing different platforms

Needed to monitor new applications developed on the WebSphere platform

Enterprise solution with proven support, flexibility and ability to deliver

Replaced ASG with Tivoli OMEGAMON XE monitors for OS/390, DB2, CICS

Replaced BMC with Tivoli OMEGAMON XE monitors for Oracle, AIX

Tivoli OMEGAMON XE monitors for WebSphere Application Server, WebSphere MQSeries, DB2 UDB and Linux; Universal Agent and Intelliwatch

Documents

© 2005 IBM Corporation Tivoli Software Solutions for Managing Mission-Critical Applications Introducing Composite Application Management