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New Horizons Computer Learning Center of Reading 3 Park Plaza, Suite #103, Park Road
Wyomissing, PA 19610
Phone: 610-685-2613 Fax: 610-685-2615 Email: [email protected]
WEB: www.nhreading.com Date of Publication: December 1st 2013
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Table of Contents
Introduction ........................................................................................................................................................... 3 Management .......................................................................................................................................................... 3 Facilities .................................................................................................................................................................. 3 Inclement Weather................................................................................................................................................. 3
About New Horizons .............................................................................................................................................. 4 History .................................................................................................................................................................... 4 Partnerships and Vendor Authorization ................................................................................................................. 4 Institutional Purpose and Objective ....................................................................................................................... 5
The New Horizons Team ........................................................................................................................................ 6 Instructors .............................................................................................................................................................. 6 Educational Consultants ......................................................................................................................................... 6 Student Services ..................................................................................................................................................... 6 Career Services ....................................................................................................................................................... 6
Student expectations to stay enrolled in program .......................................................................................... 7 8 Step Job Placement Assistance Program ...................................................................................................... 8
New Horizons Customer Commitment ................................................................................................................... 9 Our Mission ............................................................................................................................................................ 9 Our Vision ............................................................................................................................................................... 9 Our Values .............................................................................................................................................................. 9 Center Operations .................................................................................................................................................. 9
Admission Requirements & Procedures ............................................................................................................... 10 Registration .......................................................................................................................................................... 10 Requirements ....................................................................................................................................................... 10 Attendance ........................................................................................................................................................... 10 Rescheduling ........................................................................................................................................................ 11 Tardiness .............................................................................................................................................................. 11 Make-Up ............................................................................................................................................................... 11
Student Conduct .................................................................................................................................................. 12 Student Progress and Program Completion ......................................................................................................... 13 School Policies ..................................................................................................................................................... 14
Description of Grading System ............................................................................................................................. 14 Cancellation and Refund Policy ............................................................................................................................ 14 Retake Policy ........................................................................................................................................................ 15 Grievance Policy ................................................................................................................................................... 15 Non-Discrimination Policy .................................................................................................................................... 16 Americans with Disability Act Accessibility .......................................................................................................... 16 Education Credit and Student Aid Policy .............................................................................................................. 16
Student Information ............................................................................................................................................ 17 Certification Exams ............................................................................................................................................... 17 Courseware........................................................................................................................................................... 17 Student Perks ....................................................................................................................................................... 17
Information Technology and Healthcare Information Programs .......................................................................... 18 MIS Network Administrator ................................................................................................................................. 19 Computer and Network Support Technician ...................................................................................................... 109
Copies of the Full-version General Student Information Publication are available to view at the Front Desk.
3
Introduction
Management
Stacy Shannon, School Director / General Manager
Frank Serino, Acting School Director
Shawn Mera, Consumer Education Manager
Sarah Haydt, Director of Student Services / Acting School Director
Facilities
New Horizons Computer Learning Center of Reading provides training at our new, clean, modern, state-of-the-art
facility at 3 Park Plaza, Suite 103 Wyomissing, Pa. We have easy-on/easy-off access to PA Route 12 and Route
422. Our facility has 2 classrooms with seating capacity of 8 to 16 seats per room. New Horizons Computer
Learning Center of Reading equips every student with a personal workstation consisting of a comfortable office
chair, PC with a 17” Monitor, and large desk. Authorized exercises according to the respective programs are
downloaded into each computer from the internal network, and internet based exercises use T1 Internet access for
classroom exercises. The courseware for each class is in printed form based upon the curriculum. The instructor uses
a variety of teaching tools to enhance the learning experience.
Inclement Weather
During winter storms New Horizons may delay or cancel courses for the day and evening classes. The students may
find that decision by calling (570) 602-2700 x 150, by internet at www.wfmz.com or by watching Channel 69 on
your local stations. Remember it is always at your own discretion to travel during inclement weather.
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About New Horizons
New Horizons Computer Learning Centers Inc., founded in 1982, is a subsidiary of New Horizons Worldwide, Inc.
(NASDAQ: NEWH). Headquartered in Conshohocken, Pennsylvania, New Horizons is the world’s largest
independent IT training company, serving the needs of over 3 million students each year. New Horizons offers top
quality, customer focused training choices in multiple delivery methods and formats that can be tailored to meet
individual learning styles and specific needs. As we celebrate our 30th
anniversary, we are proud to say we have
more than 300 centers in over 70 countries; New Horizons delivers training to more people than any other training
company.
New Horizons delivers the greatest range and depth of content-centered learning solutions with a unique integrated
learning approach, which encompasses more than just “taking a class”. It’s a complete method of training,
reinforcing, supporting, and validating. New Horizons combination of courseware, labs, simulations, and reference
solutions deliver industry-leading learning solutions. Our state-of-the-art equipment and real-world solutions, taught
by industry experts ensure highly-deployable, reliable and multi-leveled learning. As the foundation of our
Integrated Learning methodology, the classroom experience has become a more enriching, dynamic, and valuable
learning method for students. Students have their own networked environments, which enable instructors to manage
hands-on lab demonstrations and exercises that mirror the professional environment. Learning Port access enables
information to be delivered in a customized, student-centric format, via the Internet, and features our world-
renowned, from anytime, anywhere. Learning Port access provides easy access to educational materials and
increases collaboration.
New Horizons Career Development Learning Solutions provides a cost-effective and compelling education solution
for individuals wanting to enhance their careers or start a new career. With an industry-focused approach, programs
encompass multiple industry certifications from a variety of leading vendors, along with hands-on practice and
interactive education experiences. Specific job skills training, combined with problem solving, critical thinking, and
other relevant business skills training, enhances the graduate’s long-term career development.
History
In 2000, New Horizons Computer Learning Center of Wilkes-Barre/Scranton began providing computer training
services to Wilkes-Barre/Scranton and all of Northeast Pennsylvania area businesses, governments, educational
institutions, and individuals. Since then, we have grown as part of an organization that is currently the largest
independent IT training organization in the world. The staff from the Wilkes-Barre/Scranton learning center have
been awarded; “New Horizons Center of the Year,” # 3 worldwide for “Training Excellence” in the New Horizons
Network and #1 for “Training Excellence” in North America. In 2010 New Horizons Computer Learning Centers,
added the prestigious KnowledgeAdvisors, “Best Performance Award,” to its ever-expanding trophy case. In 2011,
New Horizons was awarded the coveted “5 STAR CENTER OF EXCELLENCE” award and the “Cisco Partner Of
The Year Award.”
Partnerships and Vendor Authorization
Certification plays a role in keeping organizations competitive. They are one of the best ways to ensure that
employees have the necessary knowledge, skills, and experience. In addition to being the world’s largest
independent training provider, New Horizons holds the designation of being the largest network provider for many
of our technical and certification vendor partner programs, including:
Information Technology
Microsoft
CompTIA
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Cisco
Healthcare Information
American Medical Certification Association (AMCA)
American Academy of Professional Coders (AAPC)
Institutional Purpose and Objective
New Horizons Computer Learning Center of Wilkes-Barre/Scranton provides customer-focused training choices and
vendor authorized programs. Businesses and individuals receive top-quality training tailored to meet their specific
needs how and when they want to learn. As a result, students have the freedom to personalize training programs to
best suit their individual schedules and needs with a variety of vendor authorized training choices. New Horizons
Computer Learning Center of Wilkes-Barre/Scranton is in the business of helping people and businesses attain their
personal training goals. By providing the skills that develop a more productive workforce, New Horizons Computer
Learning Center of Wilkes-Barre/Scranton is helping individuals keep pace with the rapid and complex changes
taking place in the economy.
6
The New Horizons Team
New Horizons Computer Learning Center offers an incredible resource of some of the best and brightest medical,
business, and computer technology–minded people in the area.
Instructors
Our instructors are not only professional educators but also outstanding presenters. They know how
to mix patience, humor, and enthusiasm to achieve maximum comprehension. Our instructors adjust
their pace and instruction to meet their students’ needs. They also bring their own real-world
experience into the classroom, creating a rich learning environment. Our instructors complete
professional development on a regular basis and continuously gain more certifications.
Educational Consultants
Our Educational Consultants are another excellent resource for our students. From the first time you
contact New Horizons, our Educational Consultants are trained to help you decide on the best
possible training path for you, working with you to understand your life goals and educational needs.
They aid with information on class prerequisites and course descriptions, in addition to providing a
plethora of resource information to achieve your training goals.
Student Services
Students that attend New Horizons will be assigned a Student Services Representative that will guide the student
throughout the program, develop a course schedule, discuss any changes in their curriculum, and aid in overcoming
obstacles that may prevent them from successfully completing their chosen program/course and achieving their
career goals in the Information Technology or Healthcare field. He or she will be your single point of contact to help
guide you to achieve your goals.
Career Services
New Horizons Computer Learning Centers of Wilkes-Barre/Scranton offers job placement assistance through the
Career Services Department for students who are enrolled in a diploma program or taking three or more courses.
We currently have a working relationship with staffing companies and our business clients through our “Hire Our
Graduates” program in order to provide career services and placement assistance. Informal networking opportunities
are readily available as classes contain professionals from prominent companies of Wilkes-Barre/Scranton and
surrounding areas. Our Career Services Department will keep a copy of the student’s resume on file so they may
refer their resume to local companies that are currently seeking prospective candidates for employment. New
Horizons Computer Learning Centers of Wilkes-Barre/Scranton does not guarantee employment.
If you choose to enroll in the Job Placement Assistance program you will be given a toolbox of information that
contains all the pertinent information you need to be successful in your job searching. This is an imperative step in
this program. You must enroll in this program to be accepted into the Job Placement Assistant Program.
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Although, we provide you with the tools necessary for your job searching, you will play a huge role in your success.
You will have to be proactive in your search, staying in contact with Career Services Department and keeping your
resume updated.
Student expectations to stay enrolled in program
You must graduate from New Horizons in order to receive placement help
You may not be accepted into the program if you are on attendance probation, any violations of
school policies or excessive tardiness
There must be once a month contact with Career Services Department to stay enrolled
The Career Services Department must have your resume within 20 days of graduation; if they
do not have your resume they can not provide you with help as they do not know what you are
qualified for
Enrollment into the program lasts for 12 months from graduation
Students will be helped until they have found full time work in their field of study
We will help students over the one year time frame on a case by case basis- determining factors
include but are not limited to: how long ago you graduated, the effort you put in, your
communication log with the Career Services Department
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8 Step Job Placement Assistance Program
Steps Description Stage
Career Assessment Students discuss both long term and short term career
goals. Start of Training
Career Meetings Periodic meetings with Director of Student Services to
discuss classes’ progression and certifications goals. Whole Program
Workshop 1
Resumes and Cover Letters: Students will learn
about all the tools they need to get out in the job
market. How to build a cover letter and a professional
resume.
75% of program
completed
Update Resume Career Services will review your resume and provide
feedback for your review.
75% though
graduation
Workshop 2
Professional Development: Students will learn
Interviewing Skills, Negotiating Skills and Time
Management. Including: how to prepare before
interviewing, during the interview and after the
interview. Professional Dress, frequently asked
interview questions, thank-you letters, follow-up
inquiries, offer letters, social networking, and job
searching.
75% of program
completed
Job Leads The Career Services Department will send you job
leads based upon your program.
75% of program
completed
Company Contacts Send final resume to staffing companies and corporate
companies for potential employment. Graduation
Mock Interviews
Students will participate in a simulated interview once
requested in writing. Feedback will be provided to
you .
Graduation
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New Horizons Customer Commitment Our Mission
We Empower People Around the World to Succeed through Learning. By providing exceptional training
backed by superior customer service, New Horizons Computer Learning Center offers training solutions to
customers worldwide that significantly improve their businesses and careers.
Our Vision
To be the leaders in innovative training solutions and provide our customers with impeccable service and support.
Our Values Act with integrity, ethics and honesty
Treat everyone with respect
Succeed through teamwork
Take Initiative and expect accountability
Exceed customer expectations
Perform with passion and commitment to surpass goals
Celebrate success and recognize outstanding achievement
Center Operations
New Horizons Computer Learning Center of Wilkes-Barre/Scranton offers day and evening classroom training.
Weekday classes begin at 9:00 a.m. and conclude by 5:00 p.m. Evening classes begin at 5:30 p.m. and conclude at
9:30 p.m.
New Horizons Computer Learning Center of Wilkes-Barre/Scranton facilities are closed each year in observance of
the following national holidays:
New Years Day Thanksgiving Day and Day After
Memorial Day Christmas Eve
Independence Day Christmas Day
Labor Day New Years Eve
New Horizons of Wilkes-Barre/Scranton will also be closed due to Winter Break the week between Christmas and
New Years and the week following. New Horizons may also be closed for Summer Break, 1-2 weeks during the
summer months of June and July; this is at New Horizons discretion.
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Admission Requirements & Procedures
Registration Registration for the Training Programs must be conducted in person at the center. Upon
contacting the Center, students will be directed to the Educational Consultant assigned to
Certification Preparation Training Programs. It is the primary function of the Educational
Consultant to assist students with program guidance and enrollment. A Student Services
Representative will then develop a course schedule based upon the students needs and provide
guidance throughout the program.
Requirements Programs listed in the catalog require that a student must be a High School graduate or have
obtained their GED. Also, each program has specific requirements that are listed on the “Course
Summary” page located before each program. These requirements must be satisfied before any
enrollment can begin.
Attendance
One of the reasons for New Horizons success is that a business environment is simulated. Just as one would not be regularly late or absent on the job, full attendance is expected in all courses. However, also as recognized by businesses, we understand that some circumstances may prevent a student from attending every day. The attendance policy is structured to mirror the real business world. That is, New Horizons, like employers, expects that students will make up all missed work.
The deadline to hand in missed work is three weeks after the absences. Any student missing more than 10% of a course or scheduled program hours will be placed on
attendance probation. Students are required to attend 80% of the scheduled course hours (including periods
for review sessions or course retakes). Any student missing more than 20% is required to repeat the entire course before
moving on to the next course and will be charged for the tuition of the repeated course (See retake policy).
Additionally, a student missing three consecutive days will be subject to dismissal at the discretion of the school director.
When a student repeats the entire course they must begin the course from the beginning and are considered a retake for that course. The cancellation and no show policy of New Horizons Computer Learning Centers states I must cancel a class/session 48 hours before the scheduled class/session.
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Rescheduling
New Horizons Computer Learning Center reserves the right to withdraw a course from the schedule due to insufficient enrollment. Should a course be withdrawn, any enrolled students may select another course from the schedule that will meet the requirements for the completion of their program. The withdrawn course will be added to the schedule on a future date and the enrolled students will be notified of that date and given the chance to be re-enrolled into that course at that time. New Horizons Computer Learning Center offers a variety of courses within each training program, so the student will not have any problem in completing their program in the time frame that was agreed upon in the Enrollment Agreement, provided the student does not deviate from the assigned schedule.
Tardiness
When a student is going to be tardy they must call New Horizons Computer Learning Center before 8:00 a.m. of the day that they are going to be tardy. Students arriving late to class may be required by the Instructor to wait to enter class until the next schedule break so as not to interrupt a lecture or lab in progress causing a disruption of the class. If you do not give prior notification of tardiness, and arrive after 9:30 a.m. your seat may be given to another student that was placed on standby for that class. When a student is tardy 3 days it will count as 1 day absent.
Make-Up
Students can make-up any work missed in one of three ways:
Students can make up any work missed on their own time- No Charge
Students can make up the time utilizing our lab facilities on their non-mentored learning day or non-regularly scheduled day- No Charge
Students may reschedule the session, with an instructor, as an additional day of class- $50/day make-up fee.
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Student Conduct
While New Horizons Computer Learning Center is fully committed to preparing students for new careers, it cannot succeed without participation and commitment. The attitudes and behaviors exhibited during training and after beginning work are essential elements of program success. All students are required to consider the following when training in our business like environment; Attitude, Appearance and Hygiene, and speaking in a professional manner. Students are expected to use New Horizons Computer Learning Center property for its intended purpose only. In the classroom, students should exercise care in using the equipment and materials and refrain from entering with food items. As a courtesy to others, they should assist in maintaining the break-room by cleaning up after themselves. New Horizons Computer Learning Center encourages students to be considerate of and to abide by posted facility rules such as smoking only in designated areas. New Horizons Computer Learning Center maintains a facility that is free of weapons, firearms, knives, drugs and alcohol. This is essential to maintaining a safe and efficient learning and work environment. Substance abuse and violence is incompatible with health, safety, efficiency and success at New Horizons Computer Learning Center. Any misuse or abuse of the equipment, any configuration or tampering with any computer files related to the company network is a violation of policy by trainees or employees and will result in their removal from the facility. A repeat offense will result in possible dismissal of the program at the director’s discretion. New Horizons Computer Learning Center is committed to providing a safe and healthy training and work environment by complying with relevant federal and state occupational health and safety laws. New Horizons Computer Learning Center uses the operations, procedures, technologies and programs necessary to maintain such an environment. However, accident prevention is everyone's responsibility and can be aided by following these rules:
Exercise care and good judgment in using facility equipment.
Adhere to all posted signs or warnings.
Immediately report any unsafe conditions, equipment or practices to New Horizons Computer Learning Center staff.
13
Student Progress and Program Completion
New Horizons Computer Learning Center provides students with course completion certificates to assist the students with the progress and attendance of their training. Quizzes are available throughout the training to determine retention of knowledge. Once a student graduates, students will receive either a certificate of completion or a diploma. See below for more details.
Course Completion Certificate: provided when a course is completed satisfactory
Program Diploma: provided when a student graduates from an approved Diploma program
Transcripts: one copy provided to the student, upon request in writing, after graduation. Additional copies can be obtained for a fee of:
o Pick-up at New Horizons- $20 o Fed-ex to your home- $35
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School Policies
Description of Grading System Grading Scale: A =93 – 100 B =83 – 92 C =75 – 82 D =65 – 74 E =Below 65 I =Incomplete W =Withdrew The grade will be determined by a 100% scale using assessment quizzes (50%), lab participation (25%), and class participation (25%). Students must achieve a C average to graduate and receive a diploma. Students that fall beneath a C average will be placed on Academic Probation for the next two courses. Students must meet the minimum graduation requirements by the end of the probation period. Students that do not meet the C average by the end of a probation period will be required to retake the last two courses before continuing to the next course. In addition, students that fail any course with a grade of E will be required to retake that course before continuing to the next course. (See retake policy)
Cancellation and Refund Policy
A. If a student cancels before attending his or her first class, the refund shall equal the sum of all amounts paid on behalf of the student for the program, less a registration fee of $150.00. The registration fee is fully refundable if the student requests cancellation within 5 calendar days after signing the enrollment agreement, if no classes have been attended, hours completed or materials used. A request for cancellation which is not made in writing shall be confirmed in writing by the student within an additional period of 5 calendar days. The student may mail it to the following address:
New Horizons Computer Learning Center Attn: Shawn Mera 145 CenterPoint Blvd. CenterPoint Commerce Park Pittston, PA 18640
Please include the following: 1. Name, Address, Phone number, Cell number 2. Reason for Refund 3. Any payment information and /or Invoices
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4. What program/course you are requesting the refund for 5. Location of School
B. If a student enrolls and withdraws or is discontinued after submission of the first
completed lesson, but prior to completion of the program, minimum refunds shall be calculated as follows:
% Program Completed % Total Tuition Refund 1% - 10% 90% 11% - 25% 75% 26% - 50% 50% 51% - 100% 0%
The percentage of the program completed shall be determined by comparing the number of completed hours taken at the school to the total number of hours in the program. If tuition is not paid in full at time of refund request, your amount paid and refund amount will be deducted from original total tuition cost. *Excludes cost of test preparation packages. Test prep packages are non-refundable.
Retake Policy Should a student wish to retake any course once within their program, a student may do so within these certain guidelines: If a student is currently retaking a course and misses 20% of that courses hours, they can be dismissed at the discretion of the school director. This applies whether the retake is due to a failure or excessive absences. Re-take is on a seat available basis Student must bring the courseware from the original course and will receive a courseware credit Students must contact their Student Services Representative to schedule the re-take Students will be charged our single course tuition price for the course.
Grievance Policy
New Horizons Computer Learning Center is committed to delivering a quality service. Should any student be dissatisfied with the services of New Horizons Computer Learning Center of, he/she should immediately follow the steps below:
1. Contact your Director of Student Services 2. If not available please see any of the management listed on page 4 3. If your concern is still not addressed you should then contact:
Shawn Mera, General Manager
16
145 CenterPoint Blvd. CenterPoint Commerce Park Pittston, PA 18640
Or call (570) 602-2700 ext 101.
4. If a complaint is not settled at the institutional level, the student may bring the matter
to the attention of the State Board of Private Licensed Schools, Pennsylvania Department of Education, 333 Market Street, 12th Floor Harrisburg, PA 17126-0333.
Non-Discrimination Policy
New Horizons Computer Learning Center is an equal opportunity employer and training institute and will in no way discriminate against, deny benefits to, or exclude from participation any person on the grounds of race, color, national origin, religion, age, sex, handicap, or political affiliation or belief.
Americans with Disability Act Accessibility
New Horizons Computer Learning Center is in compliance with the handicapped accessibility guidelines as outlined in the "Americans with Disabilities Act and Section 504 of the Rehabilitation Act of 1973," as amended.
Education Credit and Student Aid Policy
New Horizons Computer Learning Center is a special purpose institution. That purpose is to provide personal computer, technical, and healthcare training leading to professional skills development. Students should be aware that transfer of credit is always the responsibility of the receiving institution. Whether or not credits transfer is solely up to the receiving institution. Any student interested in transferring credit hours should check with the receiving institution directly to determine to what extent, if any, credit hours can be transferred. New Horizons Computer Learning Center does not currently offer training that in itself offers education credits and does not require such for entry into its programs. New Horizons Computer Learning Center does not provide scholarship or financial aid assistance to students. However, New Horizons Computer Learning has relationships with several financial institutions, government agencies, and veteran agencies, which, we will offer a referral to students who wish to explore other means of financial assistance.
17
Student Information
Certification Exams
Certifications are not part of the training process, as they are obtained through a third-party vendor. It is the choice of the student whether they will achieve this or not. New Horizons Computer Learning Center teaches the material to assist in but not guarantee the passing of industry certification exams. New Horizons has no control over choice of material or alterations of material for certification examination, and therefore, cannot be held responsible. Certification exams are not included in the tuition price unless specified on the Enrollment Agreement. Students may purchase the exams separately and test for the exams at any Testing Center Location. Test preparation packages and voucher fees are non-refundable. For your convenience New Horizons Computer Learning Center is a Prometric, Pearson Vue, Certiport and Kryterion testing center. Please be aware that unused vouchers and measure ups can be redeemed from New Horizons up to 6 months after graduation or withdrawal. To request an exam voucher you must first achieve a 90% passing score in certification mode on test preparation software.
Courseware
All courseware materials are provided at no cost with the purchase of the training program tuition.
Student Perks
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Information Technology and Healthcare Information Programs
● ● ● ● ● ● ● ● ●
Information
Technology and
Healthcare Information
Programs ● ● ● ● ● ● ● ● ●
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MIS Network Administrator Educational objectives:
The MIS Network Administrator Program was developed for the student to prepare for the certification tests necessary to become a Microsoft Certified Solutions Expert (MCSE). We have also included computer labs to further support the student’s learning experience. In the MIS Network Administrator program, the student is taught the skills to work in a cross platform or mixed Windows server environment. Upon completion of this program, students will have obtained the skills necessary to implement, deploy, manage, maintain and provision a Windows Server Infrastructure, with Active Directory, Group Policy, and Hyper-V services. Additionally, instruction is provided on supporting, installing, and troubleshooting Windows Operating Systems. Students gain the skills necessary to design, develop, implement, and manage/configure network services using Windows technologies. Students will have the option to pursue industry certifications: Network+, Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), and Cisco Certified Network Associate: Routing and Switching (CCNA). Utilizing our state of the art Break Out room, students gain hands on experience with hardware, software, servers, networking, switches and routers. After completion of the MIS Network Administrator program, a student will be qualified for a position as a Computer Support Specialist, Computer Systems Analyst, Customer service representative, Call Center Support, Teleservice Operations, Technical Support Specialist, Help Desk Technician, Hardware Specialist, Network & Computer Systems Administrator, PC Technician, Desktop Support Technician, Network Support Technician, MIS Administrator, Security Administrator, IT Network Manager, Windows Administrator and LAN/WAN Administrator. Admission Requirements:
This program requires a high school diploma or GED. In addition, students must take a
Wonderlic Verbal Skills test and score a 297 or above and take the Computer Competency test
and score above an 80% to qualify for entrance in the MIS Network Administrator Program.
Upon successful completion of all courses entailed, the student will graduate from the MIS
Network Administrator Program and receive a diploma.
Course Tuition: $19,198 Total Hours: 736 Hours Grading Scale: A= 100-93 B= 92-83 C= 82-73 D= 72-63 F= Below 62 I= Incomplete W= Withdrew
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COURSE TITLE: Network+ Networking Fundamentals
PREREQUISITE: None
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day
or evening sessions)
COURSE LENGTH: 104 hours
COURSE OVERVIEW: After completing this course, students will be able to perform tasks such as:
Installation
Configuration
Diagnosing
Preventative maintenance
Basic networking
COURSE OBJECTIVES: CompTIA Network+ validates the ability to select, connect, configure and troubleshoot basic network hardware, including wireless technology. Employees, customers, and potential clients depend on their network. Employing those CompTIA Network+ certified help keep this vital part of business up and running. This course is intended for entry-level computer support professionals with basic knowledge of computer hardware, software, and operating systems, who wish to increase their knowledge and understanding of networking concepts and skills to prepare for a career in network support or administration, or to prepare for the CompTIA Network+ N10-005 certification.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Axzo Press (2012) CompTIA Network+ Certification, Exam N10-005 + CertBlaster, Student Manual, Axzo Press
Publishing
Networking Cable
Switch
Router
Virtual PC
2 – “A+ machines”
INSTRUCTIONAL STRATEGIES: This course combines theory instruction with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations.
COURSE OUTLINE:
Objective 1.1 - The OSI and TCP/IP Models 4hr
OSI Layer 7
OSI Layer 6
OSI Layer 5
OSI Layer 4
OSI Layer 3
OSI Layer 2
OSI Layer 1
LAN Compared with the OSI Model
TCP/IP Architecture
Demo - OSI Review
Objective 1.1 Review Lab: Compare TCP/IP to other protocols 2hr
NH5200 Network + Networking
Fundamentals 104 Total Hours
66 Theory Hours
38 Laboratory Hours
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Objective 1.2 - Applications, Devices, Protocols 4hr
Classifying Network Components
Objective 1.2 Review
Objective 1.3 - IP Addressing 4hr
MAC Address
IPv4
Classful IPv4 Addresses
Subnet Masks
Network IDs
Special Addresses
CIDR
CIDR Address
APIPA
IPv6
IPv6 Address Types
IPv6 Address Scopes
Demo - Convert Binary
IPv4 Subnet Masks
IPv4 Custom Subnets
IPv6 Subnets
IPv6 Custom Subnets
Default Gateway
Routing Example
IPCONFIG and IFCONFIG
Demo - Examining IP Settings
Objective 1.3 Review
Objective 1.4 - Routing and Switching 5hr
Internetworking Devices
Ethernet Hub
Repeaters
Repeater Placement
Wireless Repeater
Repeater Operation
Limitations of Repeaters
Bridges
Bridge Operation
Bridge Types
Bridge Routing Management
Bridge Filtering and Intelligence
Local and Remote Bridges
Layer 2 Switch
Configurations for Switched Networks
Switched Network with Bottlenecks
Switched Network without Bottlenecks
Benefits of Switches
Higher-level Switches
Managed Layer 3 Switch
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Virtual LAN
VLAN Filtering
VLAN Trunking
Trunking Example
Demo - Intro to Routing and Switching VLANs
Routers
Router Operation
About Routers
Router Features
Key Points
Types of Routers
Routing Table Contents
Routing Metrics
Routing Examples
Brouters
Bridges vs. Routers
Objective 1.4 Review Lab: Examine Router and Switch Functions 4hr
Objective 1.5 - TCP and UDP Ports 1hr
Transport-layer Protocols
Port Addresses
Service Port Numbers
Demo - Port Numbers
Demo - netstat
Objective 1.5 Review
Objective 1.6 - Protocols 4hr
Network Communication Protocols
TCP
TCP Three-way Handshake
Internet Protocol (IP)
UDP
Protocols
Demo - Examining Ports and Protocols
Objective 1.6 Review
Objective 1.7 - The Domain Name System 1hr
DNS
Top-level Domains
DNS Namespace
DNS Records
Demo - Examining DNS
Objective 1.7 Review
Objective 1.8 - Troubleshooting Methodology 1hr
Troubleshooting
Hardware Toolkit
Additional Tools
23
Software Toolkit
Objective 1.8 Review
Objective 1.9 - Virtual Networks 1.5hr
Virtual Computers
Virtualization Concerns and Risks
Demo - Viewing VM Components
Cloud Computing
Cloud Deployment
Cloud Categories
Risks and Concerns
Objective 1.9 Review
Objective 2.1 - Installing and Configuring Routers and Switches 1.5hr
Installing Routers and Switches
Demo - Routing NAT
Objective 2.1 Review Lab: Troubleshoot Network Connectivity 3hr
Lab: Create a Virtual Network 4 hr
Lab: Connectivity Methods 4 hr
Objective 2.2 - Installing and Configuring Wireless Networks 1hr
The 802.11 Standard
The 802.11 Family
802.11 Networking
Configuration Options
Configuring Wireless Clients
RADIUS
Demo - Setting Up Wi-Fi
Objective 2.2 Review
Objective 2.3 – DHCP 1hr
Static IP Addressing
DHCP and DHCPv6
IPv4 Lease Process
IPv6 Lease Process
IPv6 Router Flags
M and O Flags
Demo - DHCP
Objective 2.3 Review.
Objective 2.4 - Troubleshooting Wireless Networks 2.5hr
Troubleshooting Connections
Common Problems
Objective 2.4 Review
Objective 2.5 - Troubleshooting Router and Switch Problems 2hr
Common Problems
Demo - Troubleshooting a Switch
Demo - Troubleshooting a Router
24
Objective 2.5 Review
Objective 2.6 - Planning and Implementing a SOHO Network 1hr
Purposes of a Plan
Creating a Plan
Ongoing Planning
Implementing a Plan
Network Cable
Objective 2.6 Review
Objective 3.1 - Standard Media Types 1.5hr
Fiber Optic Cable
Twisted-pair Cable
Common UTP Categories
Additional TP Categories
Stranded vs. Solid
Straight-through, Cross-over, Rollover
Pin Numbering of RJ-45 Connector
T1 Crossover Cable
Coaxial Cable
RG Standards
Plenums
Media Converters
Single-mode Fiber to UTP
Broadband Over Power Line
Access BPL
BPL Modem
Objective 3.1 Review
Objective 3.2 - Standard Connector Types 1hr
Fiber Optic Connectors
Fiber Optic Connector Types
Twisted-pair Connectors
Pin Numbering of RJ-45 Connector
Thinnet Connectors
Terminating Coax with BNC
RG-6 and RG-59 Connectors
Serial Connectors
Serial Cable
Serial Console Connections
Serial Cable Types
Serial Data Rates
Typical UTP Installation
Telecommunications Room
Termination Choices
Punchdown Block
Wire Placement
Objective 3.2 Review
25
Objective 3.3 - Wireless Standards 1.5hr
The 802.1x Standard
The 802.11 Standard
Access Point
Major Wireless Protocols
Device Compatibility
Channels
Channel Bonding
MIMO
Objective 3.3 Review
Objective 3.4 - WAN Technologies 4hr
Wide Area Networks
Packet vs. Circuit Switching
Demo - Packet Switching
WAN Connections
POTS/PSTN
ISDN
DSL
Cable
Satellite
Wireless
WiMAX
Cellular
T and E Lines
X.25 and Frame Relay
ATM
SONET and SDH
DWDM
PON
Objective 3.4 Review
Objective 3.5 - Network Topologies 2hr
Local Area Networks
Network Topologies
Logical Network Topologies
Peer-to-peer Model
Decentralized
Peer-to-peer Authentication
Client/Server Model
A Client/Server LAN
Client/Server Authentication
Star Topology
Bus Topology
Ring Topology
Mesh Topology
Hybrid Topology
Point-to-point vs. Point-to-multipoint
MPLS
26
Label Edge Routers
Demo - Topology
Objective 3.5 Review
Objective 3.6 - Troubleshooting Physical Connectivity .5hr
Troubleshooting Wired Connections
Cable Testing Devices
Physical Cable Tests
Objective 3.6 Review
Objective 3.7 - LAN Technologies 2hr
Ethernet
Ethernet Media
10-Gigabit Ethernet Standards
Gigabit Ethernet Standards
Fast Ethernet Standards
10BASE-T
Ethernet Bonding
Data Transmission
Data Collisions
Channel Access Methods
Demo - LAN Cable Types
Objective 3.7 Review
Objective 3.8 - Wiring Distribution Components 1hr
Network Access Points
Demo - Packet Tracing
Internet Service Providers (ISPs)
Small ISPs
Regional ISP
LAN Installation Components
Cross-connects
MDF to IDF Connections
Standards
Workstation Drops
Typical UTP Installation
Telecommunications Room
Objective 3.8 Review
Objective 4.1 - Network Appliances .5hr
Networking Appliances
Demo - The Purpose of Network Devices
Objective 4.1 Review
Objective 4.2 - Network Hardware Tools 2hr
Cable Testing Device
Physical Cable Tests
Network Function Tests
Cable Certifier
Additional Features
27
Testing a Basic Permanent Link
Crimpers
Coax Crimper
Twisted-pair Cable Crimper
Using a Fiber Optic Cable Crimper
Terminating Fiber Optic Cable
Butt Set
Butt Set Uses
Modapt Device
Toner Probe
Using a Toner Probe
Punchdown Tools
Using a Punchdown Tool
Network Analyzer
Loopback Plugs
TDR
OTDR
Multimeters
Measuring Resistance
Measuring Voltage
Measuring Current
Measuring Continuity
Environmental Monitor
ASHRAE 9.9 Guidelines
Objective 4.2 Review Lab: Create and Test Network Cable 3hr
Objective 4.3 - Network Software Tools 1.5hr
Network Analyzer
TCP/IP Utilities
IPConfig
Ifconfig
Ping (Packet Internet Groper)
Ping Troubleshooting
NSLookup and Tracert
Demo - Software Tools
Objective 4.3 Review Lab: TCP/IP Connectivity & Command Line Troubleshooting 2.5hr
Objective 4.4 - Monitoring Network Traffic 1hr
Performance Monitor
Performance Objects
Bottlenecks
Demo - Performance and Monitoring
Configuration
Event Viewer
Event Information
Event Types
Device and Application Logging
28
Syslog
Syslog Alert Levels
SNMP
Network Monitor
Demo - Network Monitoring
Objective 4.4 Review Lab: Capturing Network Traffic by Using Network Monitor 1.5hr
Lab: Performance Monitor 1hr
Objective 4.5 - Management Documentation .5hr
Change Management
Configuration Documentation
Objective 4.5 Review
Objective 4.6 - Optimizing Network Performance .5hr
Rationales
Methods
Objective 4.6 Review
Objective 5.1 - Implementing Wireless Security .5hr
Wireless Security
Transmission Encryption
Demo - Wireless Security
Objective 5.1 Review Lab: Configuring a Wireless Access Point 1.5hr
Objective 5.2 - Network Access Security Methods 2hr
Network Access Control
Access Control Lists
VPN Technologies
VPN Security Models
VPN Protocols
PPTP vs. L2TP
IPSec Protocols
IPSec Encryption
PPPoE
Remote Desktop Services
SSH
Demo - Network Security
Objective 5.2 Review Lab: Viewing the Event Logs 1.5hr
Objective 5.3 - User Authentication 3hr
AAA
Authentication Factors
One-factor Authentication
Two-factor Authentication
Three-factor Authentication
Single Sign-on
Kerberos
29
Kerberos System Components
Kerberos Data Types
Kerberos Authentication Process
CHAP
EAP
PPPoE
Mutual Authentication
Cryptography
ROT13 Cipher
Keys
Symmetric Encryption in Action
Public Key Cryptography
Asymmetric Encryption in Action
Demo - Encryption
Public Key Cryptography
Public Key Infrastructure
Setup and Initialization Phase
RADIUS
RADIUS Authentication
TACACS+
TACACS+ vs. RADIUS
802.1x
Objective 5.3 Review
Objective 5.4 - Network Security Threats 4hr
Topic A: Attacks and Threats
Wireless Security Threats
Vulnerabilities of Access Points
Wi-Fi Scanners
War Chalking Symbols
Denial-of-Service Attacks
Distributed DoS Attacks
DDoS Countermeasures
Man-in-the-Middle Attacks
Buffer Overflow
FTP Bounce Attacks
Smurf Attacks
Malware
Social Engineering
Attack Types
Social Engineering Countermeasures
Topic B: Mitigation
Antivirus Software
Securing the Operating System
Windows Update
Updates
Patch Management
Security Policies
30
Acceptable Use
Due Care
Privacy
Separation of Duties
Need to Know
Password Management
Account Expiration
Service-level Agreement
Disposal and Destruction
Human Resources Policies
Incident Response Policy
Preparation
Detection
Containment
Eradication
Recovery
Follow-up
Education
Communication
User Awareness
Demo - Vulnerability
Objective 5.4 Review
Objective 5.5 - Installing and Configuring a Firewall 1hr
Firewalls and Proxies
Firewall Categories
Security Zones
Intranet Zone
Perimeter Network
DMZ Options
Screened Host
Bastion Host
Three-homed Firewall
Back-to-back Firewalls
Dead Zone
Traffic Filtering
NAT and PAT
Port Address Translation
Firewall Administration
Rule Planning
Demo - Firewall Rules
Port Security
Objective 5.5 Review Lab: Configuring Firewall Rules 1.5hr
Objective 5.6 - Network Security Appliances and Methods 1.5hr
Assessment Types
Vulnerability Assessments
Vulnerability Testing Tools
31
Demo - Scanning
Intrusion Detection
Events
NIDS
IDScenter for Snort
Example Snort Rule
HIDS
Advantages of HIDS over NIDS
Honeypots and Honeynets
Honeypot Examples
Honeypot Deployment
Objective 5.6 Review
Course Closure Lab: Create a Network 4hr
Lab: Join a Domain 2hr
Lab: Updating the Operating System 2.5hr
NH62-9293
Installing, Managing &
Troubleshooting Windows 7
Desktop and Intro to Windows 8
104 Total Hours
73 Theory Hours
31 Lab Hours
COURSE TITLE: Installing, Managing & Troubleshooting Windows 7 Desktop and Intro to Windows 8
PREREQUISITE: None
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day
or evening sessions)
COURSE LENGTH: 104 hours
COURSE OVERVIEW: After completing this course, students will be able to:
Perform a clean installation of Windows 7, upgrade to Windows 7, and migrate user-related data and
settings from an earlier version of Windows.
Configure disks, partitions, volumes, and device drivers to enable a Windows 7 client computer.
Configure file access and printers on a Windows 7 client computer.
Configure network connectivity on a Windows 7 client computer.
Configure wireless network connectivity on a Windows 7 client computer.
Secure Windows 7 client desktop computers.
Optimize and maintain the performance and reliability of a Windows 7 client computer.
Configure mobile computing and remote access settings for a Windows 7 client computer.
Students will be exposed to various troubleshooting tools and techniques that enable them to address the
following Windows 7 issues in an enterprise network environment: Startup, Group Policy, Hardware and
device driver, performance, network connectivity, remote connectivity, user profile and logon, security, and
applications.
Navigate the Windows 8 User Interface including using modern applications, internet explorer, and security
features.
COURSE OBJECTIVES: This course is intended for IT professionals who are interested in expanding their
knowledge base and technical skills about Windows 7 Client. In this course, students learn how to install, upgrade,
and migrate to Windows 7 client. Students then configure Windows 7 client for network connectivity, security,
maintenance, and mobile computing. The goal of this training is to enable these individuals to support the Windows
7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2
networking environment. This course also provides students with an introduction to personal computers using the
Microsoft Windows 8 operating system.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
32
Microsoft Official Courseware (MOC) - Installing and Configuring Windows® 7 Client - Course 6292AC (Class
Pack) – Arvato Publishing
Microsoft Official Courseware (MOC) - Troubleshooting and Supporting Windows® 7 in the Enterprise - Course
6293AC (Class Pack) – Arvato Publishing
Logical Operations (2013): Using Windows 8. Logical Operations Publishing
Windows 7 Software
Windows 8 Software
Virtual PC
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations.
COURSE OUTLINE:
Module 1: Installing, Upgrading, and Migrating to Windows 7 4 hrs.
Preparing to Install Windows 7
Performing a Clean Installation of Windows 7
Upgrading and Migrating to Windows 7
Performing Image-based Installation of Windows 7
Configuring Application Compatibility
Lab: Installing and Configuring Windows 7 1.5hrs Module 2: Configuring Disks and Device Drivers 4 hrs.
Partitioning Disks in Windows 7
Managing Disk Volumes
Maintaining Disks in Windows 7
Installing and Configuring Device Drivers
Lab: Configuring Disks and Device Drivers 1.5 hrs.
Module 3: Configuring File Access and Printers on Windows® 7 Clients 4 hrs.
Overview of Authentication and Authorization
Managing File Access in Windows 7
Managing Shared Folders
Configuring File Compression
Managing Printing
Lab: Configuring File Access and Printers on Windows 7 Client Computers 1.5 hrs.
Module 4: Configuring Network Connectivity 4 hrs.
Configuring IPv4 Network Connectivity
Configuring IPv6 Network Connectivity
Implementing Automatic IP Address Allocation
Overview of Name Resolution
Troubleshooting Network Issues
Lab: Configuring Network Connectivity 1.5hrs.
Module 5: Configuring Wireless Network Connections 4 hrs
Overview of Wireless Networks
Configuring a Wireless Network
Lab: Configuring Wireless Network Connections 1.5hrs
Module 6: Securing Windows 7 Desktops 4 hrs
Overview of Security Management in Windows 7
Securing a Windows 7 Client Computer by Using Local Security Policy Settings
33
Securing Data by Using EFS and BitLocker
Configuring Application Restrictions
Configuring User Account Control
Configuring Windows Firewall
Configuring Security Settings in Internet Explorer 8
Configuring Windows Defender
Lab A: Configuring UAC, Local Security Policies, EFS, and AppLocker 1.5hrs
Lab B: Configuring Windows Firewall, Internet Explorer 8 Security Settings, and Windows Defender .
Module 7: Optimizing and Maintaining Windows 7 Client Computers 4 hrs.
Maintaining Performance by Using the Windows 7 Performance Tools Maintaining Reliability by Using the Windows 7 Diagnostic Tools
Backing Up and Restoring Data by Using Windows Backup
Restoring a Windows 7 System by Using System Restore Points
Configuring Windows Update
Lab: Optimizing and Maintaining Windows 7 Client Computers 1.5 hrs.
Module 8: Configuring Mobile Computing and Remote Access in Windows 7 4 hrs.
Configuring Mobile Computer and Device Settings
Configuring Remote Desktop and Remote Assistance for Remote Access
Configuring DirectAccess for Remote Access
Configuring BranchCache for Remote Access
Lab: Configuring Mobile Computing and Remote Access in Windows 7 1.5 hrs.
Module 9: Implementing a Troubleshooting Methodology 4hrs
Introduction to the EDST Job Role
Overview of Troubleshooting Steps
Module 10: Troubleshooting Startup Issues 4hrs
Overview of the Windows 7 Recovery Environment
Configuring and Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Lab : Troubleshooting Startup Issues 1.5hrs
Module 11: Using Group Policy to Centralize Configuration 4hrs
Overview of Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues
Lab : Using Group Policy to Centralize Configuration 1.5hrs
Module 12: Troubleshooting Hardware Device, Device Driver, and Performance Issues 4hrs
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Monitoring Reliability and Performance
Configuring Performance Options in Windows 7
Troubleshooting Device Driver Failures
Lab : Lab A: Resolving Hardware Device and Device Driver Issues 1.5hrs
Lab : Lab B: Troubleshooting Performance-Related Issues 1.5hrs
Module 13: Troubleshooting Network Connectivity Issues 3hrs
Determining Network Settings
34
Troubleshooting Network Connectivity Issues
Lab : Troubleshooting Network Connectivity Issues 1.5hrs
Module 14: Troubleshooting Remote Connectivity Issues 4hr
Troubleshooting VPN Connectivity Issues
Using Remote Desktop
Troubleshooting User Issues by Using Remote Assistance
Troubleshooting NAP Issues
Troubleshooting DirectAccess Issues
Lab : Resolving Remote Connectivity Issues 1.5hrs
Module 15: Troubleshooting Logon and Resource Access Issues 3hrs
Troubleshooting User Logon Issues
Troubleshooting User Profile Issues
Troubleshooting File Access Issues
Troubleshooting File Permissions Issues
Troubleshooting Printer Access Issues
Lab : Troubleshooting Logon and Resource Access Issues 1.5hrs
Module 16: Troubleshooting Security Issues 3hrs
Recovering Files Encrypted by EFS
Recovering BitLocker-Protected Drives
Troubleshooting Internet Explorer and Content Access Issues
Lab : Troubleshooting Security Issues 1.5hrs
Module 17: Troubleshooting Operating System and Application Issues 4hrs
Troubleshooting Application Installation Issues
Troubleshooting Application Operations Issues
Applying Application and Windows Updates
Lab : Troubleshooting Operating System and Application Issues 1.5hrs
Module 18: Getting to Know PCs and the Windows 8 User Interface 1hr
Identify Components of a Personal Computer
Sign In to Windows 8
Navigate the Start Screen
Lab: Getting to Know PCs and the Windows 8 User Interface 1hr
Module 19: Using Modern Apps and Navigation Features 1hr
Access and Identify the Charms
Modern Apps and Common Navigation Features
Multitasking with Apps
Lab: Using Modern Apps and Navigation Features 1hr
Module 20: Working with Desktop Applications 2hr
35
Navigate the Desktop
Manage Files and Folders with File Explorer
Elements of a Desktop Window
Lab: Working with Desktop Applications .5hr
Module 21: Using Internet Explorer 10 2hr
Navigate Internet Explorer 10
Browse the Web
Lab: Using Internet Explorer 10 .5hr
Module 22: Customizing the Windows 8 Environment 1hr
Customize the Start Screen
Customize the Desktop
Lab: Customizing the Windows 8 Environment 1hr
Module 23: Using Windows 8 Security Features 1hr
Set Privacy Levels and Passwords
Use Windows Defender
Store and Share Files with SkyDrive
Lab: Using Windows 8 Security Features .5hr
Lab: Using Windows 8 1hr
NH204-1011
Installing, Configuring & Administrating Windows
Server 2012
136 Total Hours
104 Theory Hours
32 Lab Hours
COURSE TITLE: Installing, Configuring & Administrating Windows Server 2012 PREREQUISITE: NH62-9293, or equivalent knowledge and skills
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 136 hours
COURSE OVERVIEW: After completing this course, students will be able to:
Install and Configure Windows Server 2012.
Describe AD DS.
Manage Active Directory objects.
Automate Active Directory administration.
Implement IPv4.
Implement Dynamic Host Configuration Protocol (DHCP).
Implement Domain Name System (DNS).
Implement IPv6.
Implement local storage.
Share files and printers.
36
Implement Group Policy.
Use Group Policy Objects (GPOs) to secure Windows Servers.
Implement server virtualization using Hyper-V.
Deploy and Maintain Server Images
Configure and Troubleshoot DNS
Maintain Active Directory Domain Services (AD DS).
Manage User and Service Accounts
Implement a Group Policy Infrastructure
Manage User Desktops with Group Policy
Configure and Troubleshoot Remote Access
Install, Configure and Troubleshoot Network Policy Server (NPS) role
Implement Network Access Protection (NAP)
Optimize File Services
Configure Encryption and Advanced Auditing
Implement Update Management
Monitor Windows Server 2012
COURSE OBJECTIVES: This course provides the skills and knowledge necessary to implement a core Windows
Server 2012 infrastructure in an existing enterprise environment. The course covers implementing, managing,
maintaining, and provisioning services and infrastructure in a Windows Server 2012 environment. This course
primarily covers the initial implementation and configuration of core services including Active Directory Domain
Services (AD DS), networking services, and Microsoft Hyper-V Server 2012 configuration, and the administration
tasks necessary to maintain a Windows Server 2012 infrastructure such as Implementing Server Images, User and
Group management with Active Directory Domain Services(AD DS) and Group Policy, Remote Access and
Network Policies, Data Security, Monitoring and Update Management
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Arvato Bertelsmann (2013): Installing and Configuring Windows Server® 2012 – Microsoft Publishing
Arvato Bertelsmann (2013): Administering Windows Server® 2012 – Microsoft Publishing
Microsoft Server 2012 Software
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations.
COURSE OUTLINE:
Module 1: Deploying and Managing Windows Server 2012 4hrs
Windows Server 2012 Overview
Overview of Windows Server 2012 Management
Installing Windows Server 2012
Post-Installation Configuration of Windows Server 2012
Introduction to Windows PowerShell
Lab : Deploying and Managing Windows Server 2012 1hrs
Module 2: Introduction to Active Directory Domain Services 4hrs
Overview of AD DS
Overview of Domain Controllers
Installing a Domain Controller
37
Lab : Installing Domain Controllers 1hrs
Module 3: Managing Active Directory Domain Services Objects 4hrs
Managing User Accounts
Managing Group Accounts
Managing Computer Accounts
Delegating Administration
Lab : Managing Active Directory Domain Services Objects 1hr
Module 4: Automating Active Directory Domain Services Administration 4hrs
Using Windows PowerShell for AD DS Administration
Performing Bulk Operations with Windows PowerShell
Lab : Automating AD DS Administration by Using Windows PowerShell 1hr
Module 5: Implementing IPv4 4hrs
Overview of TCP/IP
Understanding IPv4 Addressing
Subnetting and Supernetting
Configuring and Troubleshooting IPv4
Lab : Implementing IPv4 1hr
Module 6: Implementing Dynamic Host Configuration Protocol 4hrs
Installing a DHCP Server Role
Configuring DHCP Scopes
Managing a DHCP Database
Securing and Monitoring DHCP
Lab : Implementing DHCP 1hr
Module 7: Implementing Domain Name System 4hrs
Name Resolution for Windows Client and Servers
Installing and Managing a DNS Server
Managing DNS Zones
Lab : Implementing DNS 1hr
Module 8: Implementing IPv6 4hrs
Overview of IPv6
IPv6 Addressing
Coexistence with IPv6
IPv6 Transition Technologies
Lab : Implementing IPv6 1hr
Module 9: Implementing Local Storage 4hrs
Overview of Storage
Managing Disks and Volumes
Implementing Storage Spaces
Lab : Implementing Local Storage 1hr
Module 10: Implementing File and Print Services 4hrs
38
Securing Files and Folders
Protecting Shared Files and Folders by Using Shadow Copies
Configuring Network Printing
Lab : Implementing File and Print Services 1hr
Module 11: Implementing Group Policy 4hrs
Overview of Group Policy
Group Policy Processing
Implementing a Central Store for Administrative Templates
Lab : Implementing Group Policy 1hr
Module 12: Securing Windows Servers Using Group Policy Objects 4hrs
Windows Operating Systems Security Overview
Configuring Security Settings
Restricting Software
Configuring Windows Firewall with Advanced Security
Lab : Increasing Security for Server Resources 1hr
Lab : Configuring AppLocker and Windows Firewall 1hr
Module 13: Implementing Server Virtualization with Hyper-V 4hrs
Overview of Virtualization Technologies
Implementing Hyper-V
Managing Virtual Machine Storage
Managing Virtual Networks
Lab : Implementing Server Virtualization with Hyper-V 1hr
Module 14: Deploying and Maintaining Server Images 4hrs
Overview of Windows Deployment Services
Implementing Deployment with Windows Deployment Services
Administering Windows Deployment Services
Lab : Using Windows Deployment Services to Deploy Windows Server 2012 1hr
Module 15: Configuring and Troubleshooting Domain Name System 4hrs
Installing the DNS Server Role
Configuring the DNS Server Role
Configuring DNS Zones
Configuring DNS Zone Transfers
Managing and Troubleshooting DNS
Lab : Configuring and Troubleshooting DNS 1hr
Module 16: Maintaining Active Directory Domain Services 4hrs
Overview of AD DS
Implementing Virtualized Domain Controllers
Implementing RODC
Administering AD DS
Managing the AD DS Database
Lab : Maintaining AD DS 1hr
Module 17: Managing User and Service Accounts 4hrs
39
Automating User Account Management
Configuring Password-Policy and User-Account Lockout Settings
Configuring Managed Service Accounts
Lab : Managing User and Service Accounts 1hr
Module 18: Implementing a Group Policy Infrastructure 4hrs
Introducing Group Policy
Implementing and Administering Group Policy Objects (GPOs)
Group Policy Scope and Group Policy Processing
Troubleshooting the Application of GPOs
Lab : Implementing a Group Policy Infrastructure 1hr
Module 19: Managing User Desktops with Group Policy 4hrs
Implementing Administrative Templates
Configuring Folder Redirection and Scripts
Configuring Group Policy Preferences
Managing Software with Group Policy
Lab : Managing User Desktops with Group Policy 1hr
Module 20: Configuring and Troubleshooting Remote Access 4hrs
Configuring Network Access
Configuring Virtual Private Network (VPN) Access
Overview of Network Policies
Troubleshooting Routing and Remote Access
Configuring DirectAccess
Lab : Configuring Remote Access 1hr
Lab : Configuring DirectAccess 1hr
Module 21: Installing, Configuring, and Troubleshooting the Network Policy Server Role 4hrs
Installing and Configuring a NPS
Configuring Remote Authentication Dial-In User Service (RADIUS) Clients and Servers
NPS Authentication Methods
Monitoring and Troubleshooting a NPS
Lab : Installing and Configuring a Network Policy Server 1hr
Module 22: Implementing Network Access Protection 4hrs
Overview of Network Access Protection
Overview of NAP Enforcement Processes
Configuring NAP
Monitoring and Troubleshooting NAP
Lab : Implementing NAP 1hr
Module 23: Optimizing File Services 4hrs
Overview of FSRM
Using FSRM to Manage Quotas, File Screens, and Storage Reports
Implementing Classification and File Management Tasks
Overview of Distributed File System (DFS)
Configuring DFS Namespaces
40
Configuring and Troubleshooting Distributed File System Replication (DFS-R)
Lab : Configuring Quotas and File Screening Using FSRM 1hr
Lab : Implementing DFS 1hr
Module 24: Configuring Encryption and Advanced Auditing 4hrs
Encrypting Files by Using Encrypting File System
Configuring Advanced Auditing
Lab : Configuring Encryption and Advanced Auditing 2hr
Module 25: Implementing Update Management 4hrs
Overview of WSUS
Deploying Updates with WSUS
Lab : Implementing Update Management 2hr
Module 26: Monitoring Windows Server 2012 4hrs
Monitoring Tools
Using Performance Monitor
Monitoring Event Logs
Lab : Monitoring Windows Server 2012 2hr
NH20412
Configuring Advanced Windows Server 2012
Services 104 Total Hours
64 Theory Hours
40 Lab Hours
COURSE TITLE: Configuring Advanced Windows Server 2012 Services PREREQUISITE: NH204-1011, or equivalent knowledge and skills
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 104 hours
COURSE OVERVIEW: After completing this course, students will be able to:
Implement advanced network services.
Implement advanced file services.
Implement Dynamic Access Control.
Implement distributed Active Directory Domain Services (AD DS) deployments.
Implement AD DS sites and replication.
Implement Active Directory Certification Services (AD CS).
Implement Active Directory Rights Management Services (AD RMS).
Implement Active Directory Federation Services (AD FS).
Implement network load balancing (NLB).
Implement failover clustering.
Implement failover clustering with Hyper-V.
Implement disaster recovery.
COURSE OBJECTIVES: This course primarily covers advanced configuration of services necessary to deploy,
manage and maintain a Windows Server 2012 infrastructure, such as advanced networking services, Active
Directory Domain Services (AD DS), identity management, rights management, Federated services, network load
balancing, failover clustering, business continuity and disaster recovery.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
41
Arvato Bertelsmann (2013): Configuring Advanced Windows Server® 2012 Services – Microsoft Publishing
Microsoft Server 2012 Software
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include THEORY, demonstration, discussion, practical application, simulation and presentations.
Multiple choice assessments are given at the end of each module.
COURSE OUTLINE:
Module 1: Implementing Advanced Network Services 6hrs
Configuring Advanced DHCP Features
Configuring Advanced DNS Settings
Implementing IPAM Lab : Implementing Advanced Network Services 3hrs Module 2: Implementing Advanced File Services 5hrs
Configuring iSCSI Storage
Configuring BranchCache
Optimizing Storage Usage Lab : Implementing Advanced File Services 3hrs Lab : Implementing BranchCache 3hrs Module 3: Implementing Dynamic Access Control 5hrs
Overview of Dynamic Access Control
Planning for Dynamic Access Control
Deploying Dynamic Access Control Lab : Implementing Dynamic Access Control 3hrs Module 4: Implementing Distributed Active Directory Domain Services Deployments 5hrs
Overview of Distributed AD DS Deployments
Deploying a Distributed AD DS Environment
Configuring AD DS Trusts Lab : Implementing Complex AD DS Deployments 4hrs Module 5: Implementing Active Directory Domain Services Sites and Replication 5hrs
Overview of AD DS Replication
Configuring AD DS Sites
Configuring and Monitoring AD DS Replication Lab : Implementing AD DS Sites and Replication 3hrs Module 6: Implementing Active Directory Certificate Services 5hrs
PKI Overview
Deploying CAs
Deploying and Configuring CA Hierarchy
Deploying and Managing Certificate Templates
Implementing Certificate Distribution and Revocation
Managing Certificate Recovery Lab : Deploying and Managing Certificates 3hrs
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Module 7: Implementing Active Directory Rights Management Services 6hrs
AD RMS Overview
Deploying and Managing an AD RMS Infrastructure
Configuring AD RMS Content Protection
Configuring External Access to AD RMS Lab : Implementing AD RMS 3hrs Module 8: Implementing Active Directory Federation Services 5hrs
Overview of AD FS
Deploying AD FS
Implementing AD FS for a Single Organization
Deploying AD FS in a B2B Federation Scenario Lab : Implementing AD FS 3hrs Module 9: Implementing Network Load Balancing 6hrs
Overview of NLB
Configuring an NLB Cluster
Planning an NLB Implementation Lab : Implementing Network Load Balancing 3hrs Module 10: Implementing Failover Clustering 5hrs
Overview of Failover Clustering
Implementing a Failover Cluster
Configuring Highly Available Applications and Services on a Failover Cluster
Maintaining a Failover Cluster
Implementing a Multi-Site Failover Cluster Lab : Implementing Failover Clustering 3hrs Module 11: Implementing Failover Clustering with Hyper-V 5hrs
Overview of Integrating Hyper-V with Failover Clustering
Implementing Hyper-V Virtual Machines on Failover Clusters
Implementing Hyper-V Virtual Machine Movement
Managing Hyper-V Virtual Environments by Using VMM Lab : Implementing Failover Clustering with Hyper-V 3hrs Module 12: Implementing Disaster Recovery 6hrs
Overview of Disaster Recovery
Implementing Windows Server Backup
Implementing Server and Data Recovery Lab : Implementing Windows Server Backup and Restore 3hrs
NH204-1516
Implementing Desktop Infrastructure and
Applications in Server 2012
136 Total Hours
72 Theory Hours
64 Lab Hours
COURSE TITLE: Implementing Desktop Infrastructure and Applications in Server 2012 PREREQUISITE: NH204-1011 & NH20412 or equivalent knowledge and skills
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INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 136 hours
COURSE OVERVIEW: After completing this course, students will be able to:
Assess and determine desktop deployment options.
Plan an image management strategy.
Implement desktop security.
Capture and manage a desktop operating system image.
Plan and implement User State Migration.
Plan and deploy desktops by using the Microsoft Deployment Toolkit.
Plan and deploying desktops by using System Center 2012 Configuration Manager.
Plan and implement a Remote Desktop Services infrastructure.
Manage user state virtualization for enterprise desktops.
Plan and implement an updates infrastructure to support enterprise desktops.
Protect enterprise desktops from malware and data loss.
Monitoring the performance and health of the desktop infrastructure.
Design an application distribution strategy that is appropriate for an organizational environment.
Diagnose and remediate application compatibility problems for desktop and presentation virtualization-based deployments.
Use Group Policy and Windows Intune to deploy applications to client devices.
Deploy applications centrally using System Center 2012 Configuration Manager SP1.
Configure self-service application deployment using System Center 2012 Configuration Manager SP1, System Center 2012 Service Manager SP1, and Windows Store apps.
Design and deploy Windows Server 2012 roles and features to support presentation virtualization.
Prepare, deploy and manage applications for Remote Desktop, RemoteApp, and Remote Desktop Web Access.
Design and deploy Windows Server 2012 roles and features to support application virtualization.
Virtualize and deploy applications by using App-V and System Center 2012 Configuration Manager SP1.
Plan and configure the appropriate infrastructure to streamline the deployment of software updates to applications, and plan and configure application security.
Plan and implement application upgrades, supersedence, and application coexistence.
Monitor the deployment, performance, and utilization of applications and determine whether current application hosting platforms are meeting business needs.
COURSE OBJECTIVES: This course provides you with the skills and knowledge needed to plan, design, and
implement a Windows 8 desktop infrastructure. The course provides guidance on planning and deploying desktops
by using several technologies such as User State Migration Tool (USMT), Microsoft Deployment Toolkit (MDT),
Virtual Desktop Infrastructure (VDI), and more. Additionally, the course describes how to protect desktops and
monitor their health and performance. You will build the skills you need to design, deploy, and manage a physical
and virtual Windows Server 2012 application management infrastructure, and focus on using Microsoft System
Center 2012 Service Pack 1 (SP1). You will also learn to design, deploy, and manage Windows 8 Enterprise
applications in a physical and virtual environment and in the cloud.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Arvato Bertelsmann (2013): Implementing a Desktop Infrastructure - Microsoft Publishing
Arvato Bertelsmann (2013): Implementing Desktop Application Environments- Microsoft Publishing
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Microsoft Server 2012 Software
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assessments are given at the end of each module.
COURSE OUTLINE:
Module 1: Assessing and Determining Desktop Deployment Options 6hrs
Overview of the Enterprise Desktop Life Cycle
Assessing Hardware and Infrastructure Readiness for a Desktop Deployment
Using MAP to Assess Deployment Readiness
Overview of Enterprise Desktop Deployment Methods
Volume Activation Technologies for Enterprise Desktops
Lab : Assessing and Determining Desktop Deployment Options 3.5hrs
Module 2: Planning An Image Management Strategy 6hrs
Overview of Windows Image Format
Overview of Image Management
Lab : Planning an Image Management Strategy 3.5hrs
Module 3: Implementing Desktop Security 6hrs
Implementing a Centralized Desktop Security Solution
Planning and Implementing BitLocker
Planning and Implementing EFS
Lab : Configuring Desktop Security 3hrs
Lab : Configuring File Encryption by Using EFS 3hrs
Module 4: Capturing and Managing a Desktop Operating System Image 6hrs
Overview of Windows ADK
Managing Windows PE
Building a Reference Image by Using Windows SIM and Sysprep
Capturing and Servicing a Reference Image
Configuring and Managing Windows DS
Lab : Preparing the Imaging and the Windows PE Environment 3hrs
Lab : Building a Reference Image by Using Windows SIM and Sysprep 3hrs
Lab : Capturing and Servicing a Reference Image 3hrs
Lab : Configuring and Managing Windows DS 3hrs
Module 5: Planning and Implementing User State Migration 6hrs
Overview of User State Migration
Planning User State Migration by Using USMT
Migrating User State by Using USMT
Lab : Planning and Implementing User State Migration 3.5hrs
Lab : Migrating User State by Using Hard-Link Migration 3.5hrs
Module 6: Planning and Deploying Desktops Using the Microsoft Deployment Toolkit 6hrs
Planning for the LTI Environment
Implementing MDT 2012 for LTI
Integrating Windows DS with MDT
Lab : Planning and Deploying Desktops by Using MDT 3.5hrs
Module 7: Planning and Deploying Desktops by Using System Center 2012 Configuration Manager 6hrs
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Planning the ZTI Environment
Preparing the Site for Operating System Deployment
Building a Reference Image by Using a Configuration Manager Task Sequence
Deploying Client Images by Using MDT Task Sequences
Lab : Preparing the Environment for Operating System Deployment 3.5hrs
Lab : Performing a Zero-Touch Installation by Using MDT and Configuration Manager 3.5hrs
Module 8: Planning and Implementing a Remote Desktop Services Infrastructure 6hrs
Overview of Remote Desktop Services
Planning the Remote Desktop Services Environment
Configuring a Virtual Machine–Based Desktop Infrastructure Deployment
Configuring a Session-Based Desktop Deployment
Extending the Remote Desktop Services Environment to the Internet
Lab : Planning and Implementing a Remote Desktop Services Infrastructure 3.5hrs
Module 9: Managing User State Virtualization For Enterprise Desktops 6hrs
Overview of User State Virtualization
Planning User State Virtualization
Configuring Roaming Profiles, Folder Redirection, and Offline Files
Implementing UE-V
Lab : Managing User State Virtualization for Enterprise Desktops 3.5hrs
Module 10: Planning and Implementing an Updates Infrastructure to Support Enterprise Desktops6hrs
Planning an Updates Infrastructure for the Enterprise
Supporting Software Updates with System Center 2012 Configuration Manager
Managing Updates for Virtual Machines and Images
Using Windows Intune for Managing Software Updates
Lab : Planning and Implementing an Updates Infrastructure to Support Enterprise Desktops 3.5hrs
Module 11: Protecting Enterprise Desktops from Malware and Data Loss 6hrs
Overview of System Center 2012 Endpoint Protection
Configuring System Center 2012 Endpoint Protection Client Settings and Monitoring Status
Using Windows Intune Endpoint Protection
Protecting Desktops by Using DPM
Lab : Implementing Client Endpoint Protection 3.5hrs
Lab : Configuring Data Protection for Client Computer Data 3.5hrs
Module 12: Monitoring the Performance and Health of the Desktop Infrastructure 6hrs
Performance and Health Monitoring for the Desktop Infrastructure
Monitoring VDI
Lab : Monitoring the Performance and Health of the Desktop Infrastructure 4hrs
NH70-0002 Interconnecting Cisco
Network Devices 152 Total Hours
80 Theory Hours
72 Lab Hours
COURSE TITLE: Interconnecting Cisco Network Devices
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PREREQUISITE: NH5200, or equivalent knowledge and skills
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 152 total hours
COURSE OVERVIEW: After completing this course, students will be able to:
Describe how networks function, identifying major components, function of network components and the Open System Interconnection (OSI) reference model.
Using the host-to-host packet delivery process, describe issues related to increasing traffic on an Ethernet LAN and identify switched LAN technology solutions to Ethernet networking issues.
Describes the reasons for extending the reach of a LAN and the methods that can be used with a focus on RF wireless access.
Describes the reasons for connecting networks with routers and how routed networks transmit data through networks using TCP / IP.
Describe the function of Wide Area Networks (WANs), the major devices of WANs, and configure PPP encapsulation, static and dynamic routing, PAT and RIP routing.
Use the command-line interface to discover neighbors on the network and managing the router’s startup and configuration.
Describe how networks function, identifying major components, function of network components and the Open System Interconnection (OSI) reference model.
Using the host-to-host packet delivery process, describe issues related to increasing traffic on an Ethernet LAN and identify switched LAN technology solutions to Ethernet networking issues.
Describes the reasons for extending the reach of a LAN and the methods that can be used with a focus on RF wireless access.
Describes the reasons for connecting networks with routers and how routed networks transmit data through networks using TCP / IP.
Describe the function of Wide Area Networks (WANs), the major devices of WANs, and configure PPP encapsulation, static and dynamic routing, PAT and RIP routing.
Use the command-line interface to discover neighbors on the network and managing the routers startup and configuration.
Describe how networks function, identifying major components, function of network components and the Open System Interconnection (OSI) reference model.
Using the host-to-host packet delivery process, describe issues related to increasing traffic on an Ethernet LAN and identify switched LAN technology solutions to Ethernet networking issues.
Describes the reasons for extending the reach of a LAN and the methods that can be used with a focus on RF wireless access.
COURSE OBJECTIVES: This course focuses on providing the skills and knowledge necessary to install, operate,
and troubleshoot a small branch office Enterprise network, including configuring a switch, a router, and connecting
to a WAN and implementing network security.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Logical Operations/Gilmore (2013): Interconnecting Cisco Networking Devices, Part 1 v2.0 (ICND2). Cisco
Publishing.
Logical Operations/Gilmore (2013): Interconnecting Cisco Networking Devices, Part 2 v2.0 Student Kit (ICND2).
Cisco Publishing.
Cisco Router
Cisco Switch
Virtual PC
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations.
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COURSE OUTLINE:
Module 1: Building a Simple Network 8hrs
Exploring the functions of networking
Understanding the Host-to-Host Communication Model
Introducing LANs
Operating Cisco IOS Software
Starting a Switch
Understanding Ethernet and Switch Operation
Troubleshooting Common Switch Media Issues
Lab: Building a Simple Network 4hrs
Module 2: Establishing Internet Connectivity 8hrs
Understanding the TCP/IP Internet Layer
Understanding IP Addressing and Subnets
Understanding the TCP/IP Transport Layer
Exploring the Functions of Routing
Configuring a Cisco Router
Exploring the Packet Delivery Process
Enabling Static Routing
Managing Traffic Using ACLs
Enabling Internet Connectivity
Lab: Managing Cisco Router Startup and Configuration 4hr
Lab: Enabling Static Routing 4hr
Module 3: Managing Network Device Security 8hrs
Securing Administrative Access
Implementing Device Hardening
Implementing Traffic Filtering with ACLs
Lab: Configure and Troubleshoot ACLs 4hrs
Lab: Understanding Cisco Router Security 4hrs
Module 4: Building a Medium-Sized Network 8hrs
Implementing VLANs and Trunks
Routing Between VLANs
Using a Cisco Network Device as a DHCP Server
Introducing WAN Technologies
Introducing Dynamic Routing Protocols
Implementing OSPF
Lab: Build medium network environment 4hrs
Lab: Implement and Route VLANs 4 hrs
Lab: Using a Cisco Router as a DHCP Server 4 hrs
Module 5: Introducing IPv6 8hrs
Introducing Basic IPv6
Understanding IPv6
Configuring IPv6 Routing
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Lab: IPv6 4hr
Module 5: Implementing Scalable Medium-Sized Networks 8hrs
Review of Previous Topics
Troubleshooting VLAN Connectivity
Building Redundant Switched Topologies
Improving Redundant Switched Topologies with EtherChannel
Understanding Layer 3 Redundancy
Lab: Troubleshoot switched networks 4 hrs
Lab: Troubleshooting Switch Issues 4 hrs
Module 6: Troubleshooting Basic Connectivity 8hrs
Troubleshooting IPV4 Network Connectivity
Troubleshooting IPV46 Network Connectivity
Module 7: Implementing an EIGRP-Based Solution 8hrs
Implementing EIGRP
Troubleshooting EIGRP
Implementing EIGRP for IPv6
Lab: Troubleshoot EIGRP 4hrs
Module 8: Implement Scalable, Multiarea Network, OSPF Solution 8hrs
OSPF Overview
Multiarea OSPF Implementation
Troubleshooting Multiarea OSPF
Examining OSPFv3
Lab: Troubleshoot OSPF 4hrs
Module 9: Wide-Area Networks 8hrs
Understanding WAN Technologies
Configuring Serial Encapsulation
Establishing a WAN Connection Using Frame Relay
Introducing VPN Solutions
Configuring GRE Tunnels
Lab: Establish a WAN Connection 4hrs
Lab: Troubleshoot Frame Relay WANs 4hrs
Module 10: Network Device Management 8hrs
Configuring Network Devices to Support Network Management Protocols
Managing Cisco Devices
Licensing
Lab: Starting and Configuring a Cisco Router 4hrs
Lab: Implementing a WLAN 4hrs
Lab: Implement VLSM 4hrs
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NH204-1314
Designing and Implementing Server Infrastructure
136 Total Hours
84 Theory Hours
52 Lab Hours
COURSE TITLE: Designing and Implementing Server Infrastructure PREREQUISITE: NH204-1011, NH20412, or NH20417, or equivalent knowledge.
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 136 hours
COURSE OVERVIEW: After completing this course, students will be able to:
Plan a server upgrade and migration.
Plan and implement a server deployment infrastructure.
Design and maintain an IP configuration and address management solution.
Design and implement name resolution.
Design and implement an AD DS forest and domain infrastructure.
Design and implement an Active Directory organizational unit infrastructure.
Design and implement a Group Policy Object (GPO) strategy.
Design and implement an AD DS topology.
Plan and implement storage. Plan and implement file services.
Design and implement network access services.
Design and implement network protection.
Plan and implement server virtualization strategy.
Plan and implement networks and storage for virtualization.
Plan and deploy virtual machines.
Manage a virtual machine deployment.
Plan and implement a server monitoring strategy.
Plan and implement high availability for file services and applications.
Plan and implement a highly available infrastructure using failover clustering.
Plan and implement a server update infrastructure.
Plan and implement a business continuity strategy.
Plan and implement a public key infrastructure (PKI).
Plan and implement an identity federation infrastructure.
Plan and Implement an information rights management infrastructure.
COURSE OBJECTIVES: This course provides you with the skills and knowledge needed to plan, design, and
deploy a physical and logical Windows Server 2012 with Active Directory Domain Services (AD DS) infrastructure.
The course also provides the skills to perform name resolution, application integration, optimization of automate
remediation, and maintenance of network services. Students will learn how to plan and implement some of the more
advanced features available in Windows Server 2012.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Arvato Bertelsmann (2013): Designing and Implementing a Server Infrastructure- Microsoft Publishing
Arvato Bertelsmann (2013): Implementing an Advanced Server Infrastructure - Microsoft Publishing
Microsoft Server 2012 Software
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations.
COURSE OUTLINE:
Module 1: Planning a Server Upgrade and Migration 3.5hrs
Upgrade and Migration Considerations
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Creating a Server Upgrade and Migration Plan
Planning for Virtualization
Lab : Planning a Server Upgrade and Migration 2hrs
Module 2: Planning and Implementing a Server Deployment Infrastructure 3.5hrs
Selecting an Appropriate Server Imaging Strategy
Selecting a Deployment Automation Strategy
Implementing an Automated Deployment Strategy
Lab : Planning and Implementing a Server Deployment Infrastructure 2hrs
Module 3: Designing and Maintaining an IP Configuration and Address Management Solution 3.5hrs
Designing and Implementing DHCP
Planning and Implementing DHCP Scopes
Planning and Implementing an IPAM Provisioning Strategy
Lab : Designing and Maintaining an IP Configuration and IP Address Management Solution 2hrs
Module 4: Designing and Implementing Name Resolution 3.5hrs
Designing a Domain Name System (DNS) Server Implementation Strategy
Designing the DNS Namespace
Designing and Implementing DNS Zones
Designing and Configuring DNS Zone Replication and Delegation
Optimizing DNS Servers
Designing DNS for High Availability and Security
Lab : Designing and Implementing Name Resolution 2hrs
Module 5: Designing and Implementing an Active Directory Domain Services Forest and Domain
Infrastructure 3.5hrs
Designing an AD DS Forest
Designing and Implementing AD DS Forest Trusts
Designing and Implementing AD DS Domains
Designing DNS Namespaces in AD DS Environments
Designing AD DS Domain Trusts
Lab : Designing and Implementing an Active Directory Domain Services Forest Infrastructure 2hrs
Lab : Designing and Implementing an AD DS Domain Infrastructure 2hrs
Module 6: Designing and Implementing an Active Directory Organizational Unit Infrastructure 3.5hrs
Planning the Active Directory Administrative Tasks Delegation Model
Designing the OU Structure
Designing and Implementing an Active Directory Group Strategy
Lab : Designing and Implementing an Active Directory OU Infrastructure and Delegation Model 2hrs
Module 7: Designing and Implementing a Group Policy Object Strategy 3.5hrs
Gathering the Information Required for a GPO Design
Designing and Implementing GPOs
Designing GPO Processing
Planning Group Policy Management
Lab : Designing and Implementing a Group Policy Object Strategy 2hrs
Module 8: Designing and Implementing an Active Directory Domain Services Topology 3.5hrs
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Designing and Implementing AD DS Sites
Designing AD DS Replication
Designing the Placement of Domain Controllers
Virtualization Considerations for Domain Controllers
Designing Highly Available Domain Controllers
Lab : Designing and Implementing an Active Directory Domain Services Physical Topology 2hrs
Module 9: Planning and Implementing Storage 3.5hrs
Storage Considerations
Planning and Implementing iSCSI SANs
Storage Spaces in Windows Server 2012
Lab : Planning and Implementing Storage 2hrs
Module 10: Planning and Implementing File Services 3.5hrs
Planning and Implementing DFS
Planning and Implementing BranchCache
Planning and Implementing Dynamic Access Control
Lab : Designing and Implementing File Services 2hrs
Module 11: Designing and Implementing Network Access Services 3.5hrs
Designing and Implementing Remote Access Services
Designing RADIUS Authentication by Using NPS
Designing a Perimeter Network
Planning and Implementing DirectAccess
Lab : Designing and Implementing Network Access Services 2hrs
Module 12: Designing and Implementing Network Protection 3.5hrs
Overview of Network Security Design
Identifying and Mitigating Common Network Security Threats
Designing and Implementing a Windows Firewall Strategy
Designing and Implementing a NAP Infrastructure
Lab : Designing and Implementing Network Protection 2hrs
Module 13: Planning and Implementing a Server Virtualization Strategy 3.5hrs
Overview of System Center 2012 Components
Integrating System Center 2012 and Server Virtualization
Planning and Implementing a Server Virtualization Host Environment
Lab : Planning and Implementing a Server Virtualization Strategy 2hrs
Module 14: Planning and Implementing Networks and Storage for Virtualization 3.5hrs
Planning a Storage Infrastructure for Virtualization
Implementing a Storage Infrastructure for Virtualization
Planning and Implementing a Network Infrastructure for Virtualization
Lab : Planning and Implementing Virtualization Networks and Storage 2hrs
Module 15: Planning and Deploying Virtual Machines 3.5hrs
Planning Virtual Machine Configuration
Preparing for Virtual Machine Deployments with VMM
Deploying Virtual Machines
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Lab : Planning and Implementing a Virtual Machine Deployment and Management Strategy 2hrs
Module 16: Planning and Implementing a Virtualization Administration Solution 3.5hrs
Planning and Implementing Microsoft System Center Administration
Planning and Implementing Self-Service with System Center
Planning and Implementing Automation with System Center
Lab : Planning and Implementing a Virtualization Administration Solution 2hrs
Module 17: Planning and Implementing a Server Monitoring Strategy 3.5hrs
Planning Monitoring in Windows Server 2012
Overview of System Center Operations Manager
Planning and Configuring Monitoring Components
Configuring Integration with VMM
Lab : Implementing a Server Monitoring Strategy 2hrs
Module 18: Planning and Implementing High Availability for File Services and Applications 3.5hrs
Planning and Implementing Storage Spaces
Planning and Implementing DFS
Planning and Implementing Network Load Balancing
Lab : Planning and Implementing High Availability for File Services and Applications 2hrs
Module 19: Planning and Implementing a Highly Available Infrastructure Using Failover
Clustering 3.5hrs
Planning a Failover Clustering Infrastructure
Implementing Failover Clustering
Integrating Failover Clustering with Server Virtualization
Planning a Multi-Site Failover Cluster
Lab : Planning and Implementing a Highly Available Infrastructure Using Failover Clustering 2hrs
Module 20: Planning and Implementing an Server Updates Infrastructure 3.5hrs
Planning and Implementing a Windows Server Update Services (WSUS) Deployment
Planning Software Updates with System Center 2012 Configuration Manager
Planning and Implementing Updates in a Server Virtualization Infrastructure
Lab : Planning and Implementing an Update Remediation Infrastructure 2hrs
Module 21: Planning and Implementing a Business Continuity Strategy 3.5hrs
Overview of Business Continuity Planning
Planning and Implementing Backup Strategies
Planning and Implementing Recovery
Planning and Implementing Virtual Machine Backup and Recovery
Lab : Implementing a Virtual Machine Backup Strategy with Data Protection Manager 2hrs
Module 22: Planning and Implementing an Public Key Infrastructure 3.5hrs
Planning and Implementing a Certification Authority Deployment
Planning and Implementing Certificate Templates
Planning and Implementing Certificate Distribution and Revocation
Planning and Implementing Key Archival and Recovery
Lab : Planning and Implementing an Active Directory Certificate Services (AD CS) Infrastructure 2hrs
Module 23: Planning and Implementing an Identity Federation Infrastructure 3.5hrs
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Planning and Implementing an AD FS Server Infrastructure
Planning and Implementing AD FS Claim Providers and Relying Parties
Planning and Implementing AD FS Claims and Claim Rules
Lab : Planning and Implementing an Active Directory Federation Services (AD FS) Infrastructure 3hrs
Module 24: Planning and Implementing an Information Rights Management Infrastructure 3.5hrs
Planning and Implementing an AD RMS Cluster
Planning and Implementing AD RMS Templates and Policies
Planning and Implementing External Access to AD RMS Services
Planning and Implementing AD RMS Integration with Dynamic Access Control (DAC)
Lab : Planning and Implementing an AD RMS Infrastructure 3hrs
NH10750
Private Cloud: Monitoring and Operating a Private Cloud with System Center 2012
104 Total Hours
72 Theory Hours
32 Lab Hours
COURSE TITLE: Private Cloud: Monitoring and Operating a Private Cloud with System Center 2012 PREREQUISITE: Experience with Windows Server, Active Directory, Networking, SharePoint, SAN or
HyperV , or equivalent knowledge.
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 104 hours
COURSE OVERVIEW: After completing this course, students will be able to:
Describe the private cloud infrastructure.
Configure and optimize business unit clouds.
Deploy cloud services.
Monitor private cloud services.
Configure application performance monitoring.
Operate and extend service management in the private cloud.
Automate incident creation, remediation, and change requests.
Implement problem management in the private cloud.
Automate Self-Service provisioning.
Protect the resources in the private cloud by using Data Protection Manager.
Configure compliance in the private cloud.
Configure SLAs, dashboards, and widgets.
COURSE OBJECTIVES: This course focuses on how to manage and administer the private cloud, and it describes
how you can monitor key infrastructure elements and applications that run within the private cloud. It does not
discuss planning and implementation.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Arvato Bertelsmann (2012): Monitoring and Operating a Private Cloud with System Center 2012 - Microsoft
Publishing
Microsoft Server 2012 Software INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assess
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COURSE OUTLINE:
Module 1: Introduction to the Private Cloud 6hrs
Overview of the Cloud Computing Model
Requirements for the Private Cloud
Operating a Private Cloud Infrastructure with System Center
Maintaining the Health of the Private Cloud
Integrating System Center Components
Verifying the Compliance of the Private Cloud Infrastructure
Lab : Verifying the Private Cloud Infrastructure 2hrs
Lab : Verifying the Compliance of the Private Cloud Infrastructure 2.5hrs
Module 2: Configuring and Optimizing Business Unit Clouds 6hrs
Overview of System Center Virtual Machine Manager
Managing a Virtual Environment with Virtual Machine Manager
Creating Business Unit Clouds
Lab : Configuring and Optimizing Business Unit Clouds 2.5hrs
Module 3: Deploying Cloud Services 6hrs
Overview of Service Templates
VMM Profiles
Web Deploy Packages
Overview of Server App-V
Data-Tier Application Packages
Lab : Importing and Deploying the Stock Trader Application 2.5hrs
Module 4: Monitoring Private Cloud Services 6hrs
Overview of System Center Operations Manager
Agent Deployment in Operations Manager
Configuring Custom Monitoring
Monitoring the Network Infrastructure
Monitoring Distributed Applications
Lab : Monitoring Private Cloud Services 2.5hrs
Module 5: Configuring Application Performance Monitoring 6hrs
Application Performance Monitoring
Advanced Monitoring in Application Performance Monitoring
Viewing Application Performance in Operations Manager
Lab : Configuring Application Performance Monitoring 2.5hrs
Module 6: Operating and Extending Service Management in the Private Cloud 6hrs
Overview of Service Manager
Configuring Security and User Roles
Configuring Work Items
Configuring Incident Queues
Configuring Service Offerings
Lab : Operating and Extending Service Management in the Cloud 2.5hrs
Module 7: Automatic Incident Creation, Remediation, and Change Requests 6hrs
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Overview of System Center Orchestrator 2012
Integrating Orchestrator with Operations Manager and Service Manager
Lab : Automating Incident Creation, Remediation, and Change Requests 2.5hrs
Module 8: Problem Management in the Private Cloud 6hrs
Overview of Problem Management
Creating Custom Rules
Lab : Automating Problem Management in the Private Cloud 2.5hrs
Module 9: Automating Self-Service Provisioning 6hrs
Installing and Configuring the System Center Cloud Services Process Pack
Cloud Services Configuration Items
Cloud Services Request Items
Lab : Automating Self-Service Provisioning 2.5hrs
Module 10: Private Cloud Protection and Recovery 6hrs
Protecting Data in the Private Cloud
Recovering Data in the Private Cloud
Lab : Private Cloud Protection and Recovery 2.5hrs
Module 11: Configuring Compliance in the Private Cloud 6hrs
Overview of the Process Pack for IT GRC
Installing and Configuring the Process Pack for IT GRC
Implementing an IT GRC Control Management Program
Maintaining Compliance through VMM Security Baselines and System Center Advisor
Lab : Configuring Compliance in the Private Cloud 2.5hrs
Module 12: Configuring SLAs, Dashboards, and Widgets 6hrs
Service Level Tracking
Configuring and Deploying Widgets and Dashboards
Publishing Real-Time State with Microsoft Visio Snap-in
System Center Analytics
Using Excel and SSRS to View Data
Overview of PerformancePoint
Lab : Configuring SLAs, Dashboards, and Widgets 2.5hrs
NH203-4142
Exchange Core and Advanced Solutions Exchange 2013
136 Total Hours
80 Theory Hours
56 Lab Hours
COURSE TITLE: Exchange Core and Advanced Solutions Exchange 2013 PREREQUISITE: Knowledge or experience including Windows Server 2008 R2 or Windows Server 2012,
and Active Directory and DNS.
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 136 hours
COURSE OVERVIEW: After completing this course, students will be able to:
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Plan and perform deployment and management of Microsoft Exchange Server 2013.
Plan a Mailbox server deployment and configure the Mailbox server role.
Create and manage various recipient objects in Exchange Server 2013.
Plan and deploy Client Access servers.
Plan and configure client connectivity to Exchange Server 2013 Client Access server.
Plan and configure message transport.
Plan and implement high availability.
Plan and implement disaster recovery for Exchange Server 2013.
Plan and configure message security options.
Plan and configure administrative security and administrative auditing.
Monitor and troubleshoot Exchange Server 2013.
Design and implement Exchange Server 2013 Unified Messaging.
Design and implement site resiliency for Exchange Server 2013.
Plan a virtualization strategy for Exchange Server 2013 roles.
Design and implement message transport security.
Design and implement message retention in Exchange Server 2013.
Design and implement messaging compliance.
Design and implement administrative security in an Exchange Server 2013 environment.
Use Windows PowerShell 3.0 to manage Exchange Server 2013.
Design and implement integration with Exchange Online.
Design and implement messaging coexistence.
Design and implement Exchange Server migrations from non-Exchange messaging systems, and
upgrades from previous Exchange Server versions.
COURSE OBJECTIVES: In this course, students will learn to configure and manage a Microsoft Exchange
Server 2013 messaging environment. This course will teach students guidelines, best practices, and considerations
that will help them optimize their Exchange server deployment. This will provide you with the knowledge and skills
to plan, install, and manage the mailbox role, client access, transport, and Exchange infrastructure.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Arvato Bertelsmann (2013): Core Solutions of Microsoft Exchange Server 2013 - Microsoft Publishing
Arvato Bertelsmann (2013): Advanced Solutions of Microsoft Exchange Server 2013 - Microsoft Publishing
Microsoft Server 2012 Software
Virtual PC
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assess
COURSE OUTLINE:
Module 1: Deploying and Managing Exchange Server 2013 3.5hrs
Server 2013 Prerequisites and Requirements
Exchange Server 2013 Deployment
Managing Exchange Server 2013
Lab : Deploying and Managing Exchange Server 2013 2.5hrs
Module 2: Planning and Configuring Mailbox Servers 3.5hrs
Overview of the Mailbox Server Role
Planning the Mailbox Server Deployment
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Configuring Mailbox Servers
Lab : Configuring Mailbox Servers 2.5hrs
Module 3: Managing Recipient Objects 3hrs
Managing Exchange Server 2013 Recipients
Managing Exchange Recipients
Managing Address Lists and Policies on Mailbox Server Role
Lab : Managing Exchange Recipient Objects 1hr
Module 4: Planning and Deploying Client Access Servers 3.5hrs
Planning Client Access Server Deployment
Configuring the Client Access Server Role
Managing Client Access Services
Lab : Deploying and Configuring Client Access Server Role 2.5hrs
Module 5: Planning and Configuring Messaging Client Connectivity 3.5hrs
Client Connectivity to Client Access Server
Configuring Outlook Web App
Planning and Configuring Mobile Messaging
Configuring Secure Internet Access for Client Access Server
Configuring Secure Internet Access for Client Access Server
Lab : Planning and Configuring Messaging Client Connectivity 2.5hrs
Module 6: Planning and Configuring Message Transport 3.5hrs
Overview of Message Transport
Planning and Configuring Message Transport
Managing Transport Rules
Lab : Planning and Configuring Message Transport 2.5hrs
Module 7: Planning and Implementing High Availability 3.5hrs
High Availability on Exchange Server 2013
Configuring Highly Available Mailbox Databases
Configuring Highly Available Client Access Servers
Lab : Implementing High Availability 2.5hrs
Module 8: Planning and Implementing Disaster Recovery 3.5hrs
Planning for Disaster Mitigation
Planning and Implementing Exchange Server 2013 Backup
Planning and Implementing Exchange Server 2013 Recovery
Lab : Implementing Disaster Recovery for Exchange Server 2013 2.5hrs
Module 9: Planning and Configuring Message Security Options 3.5hrs
Planning Messaging Security
Implementing an Antivirus Solution for Exchange Server 2013
Implementing an Antispam Solution for Exchange Server 2013
Lab : Planning and Configuring Message Security 2.5hrs
Module 10: Planning and Configuring Administrative Security and Auditing 3.5hrs
Configuring Role-Based Access Control
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Configuring Audit Logging
Lab : Configuring Administrative Security and Auditing 2.5hrs
Module 11: Monitoring and Troubleshooting Exchange Server 2013 3.5hrs
Monitoring Exchange Server 2013
Maintaining Exchange Server 2013
Troubleshooting Exchange Server 2013
Lab : Monitoring and Troubleshooting Exchange Server 2013 2.5hrs
Module 12: Overview of Exchange Server 2013 Unified Messaging 3.5hrs
Telephony technologies overview
Unified Messaging in Exchange Server 2013
Unified Messaging components
Lab : Unified Messaging Overview 2.5hrs
Module 13: Designing and implementing Exchange Server 2013 Unified Messaging 3.5hrs
Designing a Unified Messaging deployment
Deploying and configuring Unified Messaging components
Integrating Exchange Server 2013 Unified Messaging with Lync
Lab : Designing and Implementing Exchange Server 2013 Unified Messaging 2.5hrs
Module 14: Designing and implementing site resiliency 3.5hrs
Site resiliency in Exchange Server 2013
Planning a site resilient implementation
Implementing site resiliency
Lab : Designing and implementing site resiliency 2.5hrs
Module 15: Planning virtualization for Exchange Server 2013 3.5hrs
Hyper-V 3.0 overview
Virtualizing Exchange Server 2013 server roles
Lab : Planning virtualization of Exchange Server roles 2.5hrs
Module 16: Designing and implementing message transport security 3.5hrs
Overview of policy and compliance requirements
Designing and implementing transport compliance
Designing and implementing AD RMS integration with Exchange Server 2013
Lab : Designing and implementing message transport security 2.5hrs
Module 17: Designing and implementing message retention 3.5hrs
Message records management and archiving overview
Designing in-place archiving
Designing and implementing message retention
Lab : Designing and implementing message retention 2.5hrs
Module 18: Designing and implementing messaging compliance 3.5hrs
Designing and implementing an in-place hold
Designing and implementing in-place e-discovery
Lab : Designing and implementing messaging compliance 2.5hrs
Module 19: Designing and implementing administrative security and auditing 3.5hrs
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Designing and implementing role based access control
Designing and implementing split permissions
Planning and implementing audit logging
Lab : Designing and implementing administrative security and auditing 2.5hrs
Module 20: Managing Exchange Server 2013 with Exchange Management Shell 3.5hrs
Overview of Windows PowerShell 3.0
Using Exchange Management Shell to manage Exchange Server recipients
Managing Exchange Server 2013 with Exchange Management Shell
Lab : Managing Exchange Server 2013 with Exchange Management Shell 2.5hrs
Module 21: Designing and implementing integration with Exchange Online 3.5hrs
Planning for Exchange Online
Planning and implementing the migration to Exchange Online
Planning coexistence with Exchange Online
Lab : Designing integration with Exchange Online 2.5hrs
Module 22: Designing and implementing messaging coexistence 3.5hrs
Designing and implementing federation
Designing coexistence between Exchange organizations
Designing and implementing cross-forest mailbox moves
Lab : Implementing messaging coexistence 2.5hrs
Module 23: Designing and implementing Exchange Server migrations and upgrades 3.5hrs
Designing migration from non-Exchange email systems
Planning the upgrade from previous Exchange versions
Implementing the migration from previous Exchange versions
Lab : Designing and implementing Exchange Server migrations 2.5hrs
NH20336
Lync Server: Core Solutions of Microsoft Lync Server 2013
104 Total Hours
60 Theory Hours
44 Lab Hours
COURSE TITLE: Lync Server: Core Solutions of Microsoft Lync Server 2013 PREREQUISITE: Familiarity or experience with Windows 2008 R2 enterprise server or Windows Server
2012 environment.
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 104 hours
COURSE OVERVIEW: After completing this course, students will be able to:
Describe the overall server and client Lync Server 2013 architecture.
Describe Lync 2013 features and user scenarios.
Describe the Lync Server deployment process.
Describe the components of a Lync Server 2013 Design.
Plan for Microsoft Solutions Framework for Lync 2013.
Plan Infrastructure Requirements for Lync Server 2013.
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Use the Lync Server 2013 Planning Tool.
Use Topology Builder.
Plan for Site Topology.
Design a Site Topology.
Plan the Server Infrastructure.
Design Documentation Using Microsoft Office.
Use Lync Server 2013 management interfaces.
Configure Role-Based Access Control.
Prepare for client deployment.
Deploy and manage clients.
Prepare for device deployment.
Deploy and manage Internet Protocol (IP) phones.
Describe conferencing in Lync Server 2013.
Describe dial-in conferencing in Lync Server 2013.
Manage and administer dial-in conferencing in Lync Server 2013.
Describe the conferencing capabilities of Lync Server 2013.
Design audio and video for web conferencing.
Plan for instant message and presence Federation.
Design Edge services.
Describe the features and concepts for Persistent Chat in Lync Server 2013.
Design Lync Server 2013 to include Persistent Chat.
Deploy and configure Persistent chat in Lync Server 2013.
Describe the Archiving service.
Describe the Monitoring service.
Configure the Archiving and Monitoring services.
Describe and use the Lync Server 2013 troubleshooting tools.
Describe the required daily, weekly, and monthly maintenance tasks.
Describe the fundamental troubleshooting approach to Lync Server 2013 issues.
Use SIP commands and analyze SIP logs.
Describe high availability in Lync Server 2013.
Configure High Availability features in Lync Server 2013.
Plan for load balancing in Lync Server 2013.
Design load balancing in Lync Server 2013.
Describe the high availability options in Lync Server 2013.
Describe the tools for backing up and restoring Lync Server 2013 data.
Backup and restore critical Lync Server 2013 data.
Export and import critical Lync Server 2013 data.
Describe design considerations for branch site scenarios.
Describe the migration process.
Describe migration and coexistence topologies.
Plan for client and device migration.
Design a software deployment strategy for Lync 2013.
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COURSE OBJECTIVES: This course teaches IT professionals how to plan, design, deploy, configure, and
administer a Microsoft Lync Server 2013 solution. The course emphasizes Lync Server 2013 Enterprise Unified
Communications features with particular emphasis on coexisting with and migrating from legacy communication
services. The labs in this course create a solution that includes IM and Presence, Conferencing, and Persistent Chat.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Arvato Bertelsmann (2013): Core Solutions of Microsoft® Lync® Server 2013 - Microsoft Publishing
Microsoft Server 2012 Software
Virtual PC
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assess
COURSE OUTLINE:
Module 1: Architecture and Design Approach for Microsoft Lync Server 2013 5hrs
Overview of Lync Server 2013 Architecture
Overview of Lync Server 2013 Core Capabilities
Introduction to the Lync Server 2013 Design Process
Assessing Infrastructure Requirements and Updating the Design
Planning for all Microsoft Solutions Framework Phases
Module 2: Designing a Lync Server 2013 Topology 5hrs
Planning Infrastructure Requirements for Lync Server 2013
Using the Lync Server 2013 Planning Tool
Using Topology Builder
Planning the Server Infrastructure
Designing Documentation Using Microsoft Office
Lab : Preparing the Environment and Deploying a Lync Server 2013 Pool 4hrs
Module 3: Configuring Users and Rights in Microsoft Lync Server 2013 5hrs
Managing Lync Server 2013
Introduction to Role Based Access Control
Lab : Configuring Users and Rights in Lync Server 2013 4hrs
Module 4: Client and Device Deployment and Management 5hrs
Prepare for client deployment.
Deploy and manage clients.
Prepare for device deployment.
Deploy and manage IP phones.
Lab : Client and Device Management 4hrs
Module 5: Conferencing in Lync Server 2013 5hrs
Introduction to Conferencing in Lync Server 2013
Designing for Audio\Video and Web Conferencing
Dial-In Conferencing in Lync Server 2013
Managing and Administering Conferencing
Lab : Conferencing in Microsoft Lync Server 2013 4hrs
Module 6: Designing and Deploying External Access 5hrs
Conferencing and External Capabilities of Lync Server 2013
Planning for IM and Presence Federation
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Designing Edge Services
Lab : Designing and Deploying for External Scenarios 4hrs
Module 7: Deploying Microsoft Lync Server 2013 Persistent Chat 5hrs
Overview of Persistent Chat Architecture in Lync Server 2013
Designing Lync Server 2013 Persistent Chat
Deploying and Configuring Lync Server 2013 Persistent Chat
Lab : Deploying Persistent Chat Server 4hrs
Module 8: Monitoring and Archiving 5hrs
The Archiving Service
The Monitoring Service
Configuring Archiving and Monitoring
Lab : Configuring and Using Archiving and Monitoring in Lync Server 2013 4hrs
Module 9: Administration and Maintenance of Lync Server 2013 5hrs
Introduction to Lync Server 2013 troubleshooting tools
Understanding Lync Server 2013 Operational Tasks
Developing Lync Server 2013 Troubleshooting Techniques
Lab : Administration and Maintenance of Lync Server 2013 4hrs
Module 10: High Availability in Lync Server 2013 5hrs
High Availability in Lync Server 2013
Configuring High Availability in Lync Server 2013
Planning for Load Balancing
Designing Load Balancing
Lab : Configuring High Availability in Lync Server 2013 4hrs
Module 11: Disaster Recovery in Lync Server 2013 5hrs
Disaster Recovery in Lync Server 2013
Tools for Backing Up and Restoring Lync Server 2013
Critical Lync Server 2013 Data to Back Up and Restore
Critical Lync Server 2013 Data to Export and Import
Designing Branch Site Resiliency
Lab : Configuring Disaster Recovery in Lync Server 2013 4hrs
Module 12: Planning a Migration to Lync Server 2013 5hrs
Overview of Coexistence and Migration
Migration Steps
Planning for Clients and Devices
Designing a Client Migration and Device Migration Strategy
Lab : Planning a Migration to Lync Server 2013 (Paper-based) 4hrs
NH20331
SharePoint: Core Solutions of Microsoft SharePoint Server 2013
104 Total Hours
56 Theory Hours
48 Lab hours
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COURSE TITLE: SharePoint: Core Solutions of Microsoft SharePoint Server 2013 PREREQUISITE: Previous SharePoint experience, including knowledge of the differences between
SharePoint 2007 and 2010, or equivalent knowledge and skills.
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 104 hours
COURSE OVERVIEW: After completing this course, students will be able to:
Describe the key features of SharePoint 2013
Design an information architecture
Design logical and physical architectures
Install and configure SharePoint Server 2013
Create web applications and site collections
Plan and configure service applications
Manage users and permissions
Configure authentication for SharePoint 2013
Secure a SharePoint 2013 deployment
Manage taxonomy
Configure user profiles
Configure enterprise search
Monitor and maintain a SharePoint 2013 environment
COURSE OBJECTIVES: This course will provide you with the knowledge and skills to configure and manage a
Microsoft SharePoint Server 2013 environment. This course will teach you how to configure SharePoint Server
2013, as well as provide guidelines, best practices, and considerations that will help you optimize your SharePoint
server deployment. Microsoft SharePoint Server 2013 is a document storage and collaboration platform that offers
many benefits to organizations. SharePoint deployments may take many different forms in scope, where a
deployment may be focused on only delivering one feature, such as enterprise search, or many features, such as
document management, business intelligence, web content management, and workflows. Deployments can also
differ greatly in size, with small deployments of a single server up to large deployments with farms of 15 or more
servers.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Arvato Bertelsmann (2013): Core Solutions of Microsoft® SharePoint® Server 2013 - Microsoft Publishing
Server 2012 Software
Virtual PC
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assess
COURSE OUTLINE:
Module 1: Introducing SharePoint Server 2013 4hrs
Key Components of a SharePoint Deployment
New Features in SharePoint 2013
SharePoint 2013 Deployment Options
Module 2: Designing an Information Architecture 4hrs
Identifying Business Requirements
Understanding Business Requirements
Organizing Information in SharePoint 2013
Planning for Discoverability
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Lab : Creating an Information Architecture - Part One 2hrs
Lab : Creating an Information Architecture - Part Two 2hrs
Module 3: Designing a Logical Architecture 4hrs
Overview of SharePoint 2013 Logical Architecture
Documenting Your Logical Architecture
Lab : Designing a Logical Architecture 2hrs
Module 4: Designing a Physical Architecture 4hrs
Designing Physical Components for SharePoint Deployments
Designing Supporting Components for SharePoint Deployments
SharePoint Farm Topologies
Mapping a Logical Architecture Design to a Physical Architecture Design
Lab : Designing a Physical Architecture 2hrs
Module 5: Installing and Configuring SharePoint Server 2013 4hrs
Installing SharePoint Server 2013
Scripting Installation and Configuration
Configuring SharePoint Server 2013 Farm Settings
Lab : Deploying and Configuring SharePoint Server 2013 - Part One 2hrs
Lab : Configuring SharePoint Server 2013 Farm Settings 2hrs
Module 6: Creating Web Applications and Site Collections 4hrs
Creating Web Applications
Configuring Web Applications
Creating and Configuring Site Collections
Lab : Creating and Configuring Web Applications 2hrs
Lab : Creating and Configuring Site Collections 2hrs
Module 7: Planning and Configuring Service Applications 4hrs
Introduction to Service Application Architecture
Creating and Configuring Service Applications Lab : Planning and Configuring Service Applications 2hrs
Module 8: Managing Users and Permissions 4hrs
Authorization in SharePoint 2013
Managing Access to Content Lab : Managing Users and Groups 2hrs
Lab : Securing Content in SharePoint Sites 2hrs
Module 9: Configuring Authentication for SharePoint 2013 4hrs
Overview of Authentication
Configuring Federated Authentication
Configuring Server-to-Server Authentication
Lab : Configuring SharePoint 2013 to Use Federated Identities 2hrs
Module 10: Securing a SharePoint 2013 Deployment 4hrs
Securing the Platform
Configuring Farm-Level Security
Lab : Hardening a SharePoint 2013 Server Farm 2hrs
Lab : Configuring Farm-Level Security 2hrs
Module 11: Managing Taxonomy 4hrs
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Managing Content Types
Understanding Term Stores and Term Sets
Managing Term Stores and Term Sets
Lab : Configuring Content Type Propagation 2hrs
Lab : Configuring and Using Managed Metadata Term Sets 2hrs
Module 12: Configuring User Profiles 4hrs
Configuring the User Profile Service Application
Managing User Profiles and Audiences
Lab : Configuring User Profiles 4hrs
Lab : Configuring My Sites and Audiences 2hrs
Module 13: Configuring Enterprise Search 4hrs
Understanding the Search Service Architecture
Configuring Enterprise Search
Managing Enterprise Search
Lab : Configuring Enterprise Search 4hrs
Lab : Configuring the Search Experience 2hrs
Module 14: Monitoring and Maintaining a SharePoint 2013 Environment 4hrs
Monitoring a SharePoint 2013 Environment
Tuning and Optimizing a SharePoint Environment
Planning and Configuring Caching
Troubleshooting a SharePoint 2013 Environment
Lab : Monitoring a SharePoint 2013 Deployment 2hrs
Lab : Investigating Page Load Times 2hrs
NH107-7475
SQL: Querying and Administering SQL Server 2012
136 Total Hours
97 Theory Hours
39 Lab Hours
COURSE TITLE: SQL: Querying and Administering SQL Server 2012 PREREQUISITE: Before attending this course, students should have: A working knowledge of relational
databases and basic knowledge of the Microsoft Windows operating system and its core functionality.
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 136 hours
COURSE OVERVIEW: After completing this course, students will be able to:
Write SELECT queries
Query multiple tables
Use built-in functions
Use subqueries
Execute stored procedures
Use set operators
Implement error handling
Implement transactions
Use table expressions
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Sort and filter data
Use window ranking, offset and aggregate functions
Query SQL Server metadata
Program with T-SQL
Improve query performance
Plan and install SQL Server.
Describes the system databases, the physical structure of databases and the most common
configuration options related to them.
Explain the concept of the transaction log and SQL Server recovery models and implement
different backup strategies available with SQL Server.
Create SQL Server Backups.
Restore SQL Server databases.
Use the import/export wizards and explain how they relate to SSIS.
Work with SQL Server security models, logins and users.
Work with fixed server roles, user-defined server roles, fixed database roles and user-defined
database roles.
Work with permissions and the assignment of permissions.
Work with SQL Server Audit.
Work with SQL Server Agent, jobs and job history.
Implement SQL Server agent security, proxy accounts and credentials.
Configure database mail, alerts and notifications.
Create database maintenance plans.
Work with SQL Profiler and SQL Trace stored procedures.
Introduce DMVs and the configuration of data collection.
Work with Central Management Servers and Multi-Server queries, Virtualization of SQL Server
and Data-Tier Applications.
Troubleshoot SQL Server databases.
COURSE OBJECTIVES: This course provides students with the technical skills required to write basic Transact-
SQL queries for Microsoft SQL Server 2012. This course is the foundation for all SQL Server-related disciplines;
namely, Database Administration, Database Development and Business Intelligence. This course provides students
with the knowledge and skills to maintain a Microsoft SQL Server 2012 database. The course focuses on teaching
individuals how to use SQL Server 2012 product features and tools related to maintaining a database.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Arvato Bertelsmann (2012): Querying Microsoft® SQL Server® 2012 - Microsoft Publishing
Arvato Bertelsmann (2012): Administering Microsoft® SQL Server® 2012 Databases- Microsoft Publishing
Microsoft Server 2012 Software
Virtual PC
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assess
COURSE OUTLINE:
Module 1: Introduction to Microsoft SQL Server 2012 2.5hrs
Introducing Microsoft SQL Server 2012
Getting Started with SQL Server Management Studio
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Lab : Working with SQL Server 2012 Tools 1hr
Module 2: Getting Started with SQL Azure 2.5hrs
Overview of SQL Azure
Working with SQL Azure
Module 3: Introduction to T-SQL Querying 2.5hrs
Introducing T-SQL
Understanding Sets
Understanding Predicate Logic
Understanding the Logical Order of Operations in SELECT statements
Lab : Introduction to Transact-SQL Querying 1hr
Module 4: Writing SELECT Queries 2.5hrs
Writing Simple SELECT Statements
Eliminating Duplicates with DISTINCT
Using Column and Table Aliases
Writing Simple CASE Expressions
Lab : Writing Basic SELECT Statements 1hr
Module 5: Querying Multiple Tables 2.5hrs
Understanding Joins
Querying with Inner Joins
Querying with Outer Joins
Querying with Cross Joins and Self Joins
Lab : Querying Multiple Tables 1hr
Module 6: Sorting and Filtering Data 2.5hrs
Sorting Data
Filtering Data with a WHERE Clause
Filtering with the TOP and OFFSET-FETCH Options
Working with Unknown and Missing Values
Lab : Sorting and Filtering Data 1hr
Module 7: Working with SQL Server 2012 Data Types 2.5hrs
Introducing SQL Server 2012 Data Types
Working with Character Data
Working with Date and Time Data
Lab : Working with SQL Server 2012 Data Types 1hr
Module 8: Using Built-In Functions 2.5hrs
Using Conversion Functions
Using Logical Functions
Using Functions to Work with NULL
Lab : Using Built-In Functions 1hr
Module 9: Grouping and Aggregating Data 2.5hrs
Using Aggregate Functions
Using the GROUP BY Clause
Filtering Groups with HAVING
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Lab : Grouping and Aggregating Data 1hr
Module 10: Using Subqueries 2.5hrs
Writing Self-Contained Subqueries
Writing Correlated Subqueries
Using the EXISTS Predicate with Subqueries
Lab : Using Subqueries 1hr
Module 11: Using Table Expressions 2.5hrs
Using Derived Tables
Using Common Table Expressions
Using Views
Using Inline Table-Valued Functions
Lab : Using Table Expressions 1hr
Module 12: Using Set Operators 2.5hrs
Writing Queries with the UNION Operator
Using EXCEPT and INTERSECT
Using APPLY
Lab : Using Set Operators 1hr
Module 13: Using Window Ranking, Offset and Aggregate Functions 2.5hrs
Creating Windows with OVER
Exploring Window Functions
Lab : Using Window Ranking, Offset and Aggregate Functions 1hrs
Module 14: Pivoting and Grouping Sets 2.5hrs
Writing Queries with PIVOT and UNPIVOT
Working with Grouping Sets
Lab : Pivoting and Grouping Sets 1hrs
Module 15: Querying SQL Server Metadata 2.5hrs
Querying System Catalog Views and Functions
Executing System Stored Procedures
Querying Dynamic Management Objects
Lab : Querying SQL Server Metadata 1hr
Module 16: Executing Stored Procedures 2.5hrs
Querying Data with Stored Procedures
Passing Parameters to Stored Procedures
Creating Simple Stored Procedures
Working with Dynamic SQL
Lab : Executing Stored Procedures 1hr
Module 17: Programming with T-SQL 2.5hrs
T-SQL Programming Elements
Controlling Program Flow
Lab : Programming with T-SQL 1hr
Module 18: Implementing Error Handling 2.5hrs
Using TRY / CATCH Blocks
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Working with Error Information
Lab : Implementing Error Handling 1hr
Module 19: Implementing Transactions 2.5hrs
Transactions and the Database Engine
Controlling Transactions
Lab : Implementing Transactions 1hr
Module 20: Improving Query Performance 2.5hrs
Factors in Query Performance
Displaying Query Performance Data
Lab : Improving Query Performance 1hr
Module 21: Introduction to SQL Server 2012 and its Toolset 2.5hrs
Introduction to the SQL Server Platform
Working with SQL Server Tools
Configuring SQL Server Services
Lab : Introduction to SQL Server and its Toolset 1hrs
Module 22: Preparing Systems for SQL Server 2012 2.5hrs
Overview of SQL Server Architecture
Planning Server Resource Requirements
Pre-installation Testing for SQL Server
Lab : Preparing Systems for SQL Server 1hr
Module 23: Installing and Configuring SQL Server 2012 2.5hrs
Preparing to Install SQL Server
Installing SQL Server
Upgrading and Automating Installation
Lab : Installing and Configuring SQL Server 1hr
Module 24: Working with Databases 2.5hrs
Overview of SQL Server Databases
Working with Files and Filegroups
Moving Database Files
Lab : Working with Databases 1hr
Module 25: Understanding SQL Server 2012 Recovery Models 2.5hrs
Backup Strategies
Understanding SQL Server Transaction Logging
Planning a SQL Server Backup Strategy
Lab : Understanding SQL Server Recovery Models 1hr
Module 26: Backup of SQL Server 2012 Databases 2.5hrs
Backing up Databases and Transaction Logs
Managing Database Backups
Working with Backup Options
Lab : Backup of SQL Server Databases 1hr
Module 27: Restoring SQL Server 2012 Databases 2.5hrs
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Understanding the Restore Process
Restoring Databases
Working with Point-in-time recovery
Restoring System Databases and Individual Files
Lab : Restoring SQL Server 2012 Databases 1hr
Module 28: Importing and Exporting Data 2.5hrs
Transferring Data To/From SQL Server
Importing and Exporting Table Data
Inserting Data in Bulk
Lab : Importing and Exporting Data 1hr
Module 29: Authenticating and Authorizing Users 2.5hrs
Authenticating Connections to SQL Server
Authorizing Logins to Access Databases
Authorization Across Servers
Lab : Authenticating and Authorizing Users 1hr
Module 30: Assigning Server and Database Roles 2.5hrs
Working with Server Roles
Working with Fixed Database Roles
Creating User-defined Database Roles
Lab : Assigning Server and Database Roles 1hr
Module 31: Authorizing Users to Access Resources 2.5hrs
Authorizing User Access to Objects
Authorizing Users to Execute Code
Configuring Permissions at the Schema Level
Lab : Authorizing Users to Access Resources 1hr
Module 32: Auditing SQL Server Environments 2.5hrs
Options for Auditing Data Access in SQL
Implementing SQL Server Audit
Managing SQL Server Audit
Lab : Auditing SQL Server Environments 1hr
Module 33: Automating SQL Server 2012 Management 2.5hrs
Automating SQL Server Management
Working with SQL Server Agent
Managing SQL Server Agent Jobs
Lab : Automating SQL Server Management 1hr
Module 34: Configuring Security for SQL Server Agent 2.5hrs
Understanding SQL Server Agent Security
Configuring Credentials
Configuring Proxy Accounts
Lab : Configuring Security for SQL Server Agent 1hr
Module 35: Monitoring SQL Server 2012 with Alerts and Notifications 2.5hrs
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Configuration of Database Mail
Monitoring SQL Server Errors
Configuring Operators, Alerts and Notifications
Lab : Monitoring SQL Agent Jobs with Alerts and Notifications 1hr
Module 36: Performing Ongoing Database Maintenance 2.5hrs
Ensuring Database Integrity
Maintaining Indexes
Automating Routine Database Maintenance
Lab : Performing Ongoing Database Maintenance 1hr
Module 37: Tracing Access to SQL Server 2012 2.5hrs
Capturing Activity using SQL Server Profiler
Improving Performance with the Database Engine Tuning Advisor
Working with Tracing Options
Lab : Tracing Access to SQL Server 2012 1hr
Module 38: Monitoring SQL Server 2012 1hr
Monitoring Activity
Capturing and Managing Performance Data
Analyzing Collected Performance Data
Lab : Monitoring SQL Server 2012 1hr
Module 39: Managing Multiple Servers 2.5hrs
Working with Multiple Servers
Virtualizing SQL Server
Deploying and Upgrading Data-Tier Applications
Lab : Managing Multiple Servers 1hr
Module 40: Troubleshooting Common SQL Server 2012 Administrative Issues 1hr
SQL Server Troubleshooting Methodology
Resolving Service-related Issues
Resolving Concurrency Issues
Resolving Login and Connectivity Issues
Lab : Troubleshooting Common Issues 1hr
NH10777
SQL: Implementing a Data Warehouse with Microsoft
SQL Server 2012
104 Total Hours
58.5 Theory Hours
45.5 Lab Hours
COURSE TITLE: SQL: Implementing a Data Warehouse with Microsoft SQL Server 2012 PREREQUISITE: 2 years experience of working with relational databases, or equivalent knowledge
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 104 hours
COURSE OVERVIEW: After completing this course, students will be able to:
Describe data warehouse concepts and architecture considerations.
Select an appropriate hardware platform for a data warehouse.
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Design and implement a data warehouse.
Implement Data Flow in an SSIS Package.
Implement Control Flow in an SSIS Package.
Debug and Troubleshoot SSIS packages.
Implement an SSIS solution that supports incremental data warehouse loads and changing data.
Integrate cloud data into a data warehouse ecosystem infrastructure.
Implement data cleansing by using Microsoft Data Quality Services.
Implement Master Data Services to enforce data integrity.
Extend SSIS with custom scripts and components.
Deploy and Configure SSIS packages.
Describe how information workers can consume data from the data warehouse.
COURSE OBJECTIVES: Data warehousing is a solution organizations use to centralize business data for
reporting and analysis. This course focuses on teaching individuals how to create a data warehouse with SQL Server
2012, implement ETL with SQL Server Integration Services, and validate and cleanse data with SQL Server Data
Quality Services and SQL Server Master Data Services.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Arvato Bertelsmann (2012): Implementing a Data Warehouse with Microsoft® SQL Server® 2012 - Microsoft
Publishing
Microsoft Server 2012 Software
Virtual PC
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assess
COURSE OUTLINE:
Module 1: Introduction to Data Warehousing 4.5hrs
Overview of Data Warehousing
Considerations for a Data Warehouse Solution
Lab : Exploring a Data Warehousing Solution 3hrs
Module 2: Data Warehouse Hardware 4.5hrs
Considerations for Building a Data Warehouse
Data Warehouse Reference Architectures and Appliances
Module 3: Designing and Implementing a Data Warehouse 4.5hrs
Logical Design for a Data Warehouse
Physical Design for a Data Warehouse
Lab : Implementing a Data Warehouse Schema 3.5hrs
Module 4: Creating an ETL Solution with SSIS 4.5hrs
Introduction to ETL with SSIS
Exploring Source Data
Implementing Data Flow
Lab : Implementing Data Flow in a SSIS Package 3hrs
Module 5: Implementing Control Flow in an SSIS Package 4.5hrs
Introduction to Control Flow
Creating Dynamic Packages
Using Containers
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Managing Consistency
Lab : Implementing Control Flow in an SSIS Package 3hrs
Lab : Using Transactions and Checkpoints 3hrs
Module 6: Debugging and Troubleshooting SSIS Packages 4.5hrs
Debugging an SSIS Package
Logging SSIS Package Events
Handling Errors in an SSIS Package
Lab : Debugging and Troubleshooting an SSIS Package 3hrs
Module 7: Implementing an Incremental ETL Process 4.5hrs
Introduction to Incremental ETL
Extracting Modified Data
Loading Modified Data
Lab : Extracting Modified Data 3hrs
Lab : Loading Incremental Changes 3hrs
Module 8: Incorporating Data from the Cloud into a Data Warehouse 4.5hrs
Overview of Cloud Data Sources
SQL Server Database
The Windows Azure Marketplace
Lab : Using Cloud Data in a Data Warehouse Solution 3hrs
Module 9: Enforcing Data Quality 4.5hrs
Introduction to Data Quality
Using Data Quality Services to Cleanse Data
Using Data Quality Services to Match Data
Lab : Cleansing Data 3hrs
Lab : Deduplicating Data 3hrs
Module 10: Using Master Data Services 4.5hrs
Introduction to Master Data Services
Implementing a Master Data Services Model
Using the Master Data Services Add-in for Excel
Lab : Implementing Master Data Services 3hrs
Module 11: Extending SQL Server Integration Services 4.5hrs
Using Custom Components in SSIS
Using Scripts in SSIS
Lab : Using Custom Components and Scripts 3hrs
Module 12: Deploying and Configuring SSIS Packages 4.5hrs
Overview of SSIS Deployment
Deploying SSIS Projects
Planning SSIS Package Execution
Lab : Deploying and Configuring SSIS Packages 3hrs
Module 13: Consuming Data in a Data Warehouse 4.5hrs
Introduction to Business Intelligence
Introduction to Reporting
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Introduction to Data Analysis
Lab : Using Business Intelligence Tools 3hrs
NH10776
SQL Data: Developing Microsoft SQL Server 2012 Databases
104 Total Hours
60 Theory Hours
44Lab Hours
COURSE TITLE: SQL Data: Developing Microsoft SQL Server 2012 Databases PREREQUISITE: Students who attend this training can meet the prerequisites by attending the following
courses, or obtaining equivalent knowledge and skills: NH107-7475.
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 104 hours
COURSE OVERVIEW: After completing this course, students will be able to:
Introduce the entire SQL Server platform and its major tools. It will cover editions, versions,
basics of network listeners, and concepts of services and service accounts.
Determine appropriate data types to be used when designing tables, convert data between data
types, and create alias data types.
Be aware of good design practices regarding SQL Server tables and be able to create tables using
T-SQL. (Note: partitioned tables are not covered).
Implement PRIMARY KEY, FOREIGN KEY, DEFAULT, CHECK and UNIQUE constraints, and
investigate cascading FOREIGN KEY constraints.
Determine appropriate single column and composite indexes strategies.
Create tables as heaps and tables with clustered indexes. Also consider the design of a table and
suggest an appropriate structure.
Read and interpret details of common elements from execution plans.
Design effective non-clustered indexes.
Design and implement views
Design and implement stored procedures.
Work with table types, table valued parameters and use the MERGE statement to create stored
procedures that update data warehouses.
Design and implement functions, both scalar and table-valued. (Also describe where they can
lead to performance issues).
Perform basic investigation of a deadlock situation and learn how transaction isolation levels
affect application concurrency.
Use both traditional T-SQL error handling code and structured exception handling.
Design and implement DML triggers
Learn appropriate uses for SQL CLR integration and implement an existing .NET assembly within
SQL Server.
Store XML data and schemas in SQL Server.
Perform basic queries on XML data in SQL Server.
Work with the GEOGRAPHY and GEOMETRY data types
Implement and query a full-text index.
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COURSE OBJECTIVES: This course introduces SQL Server 2012 and describes logical table design, indexing
and query plans. It also focusses on the creation of database objects including views, stored procedures, along with
parameters, and functions. Other common aspects of procedure coding, such as transactions, concurrency, error
handling, triggers, and SQL CLR are also covered in this course.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Arvato Bertelsmann (2012): Developing Microsoft® SQL Server® 2012 Databases - Microsoft Publishing
Microsoft Server 2012 Software
Virtual PC
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assess
COURSE OUTLINE:
Module 1: Introduction to SQL Server 2012 and its Toolset 3hrs
Introduction to the SQL Server Platform
Working with SQL Server Tools
Configuring SQL Server Services
Lab : Introduction to SQL Server and its Toolset 2hrs
Module 2: Working with Data Types 3hrs
Using Data Types
Working with Character Data
Converting Data Types
Specialized Data Types
Lab : Working with Data Types 2hrs
Module 3: Designing and Implementing Tables 3hrs
Designing Tables
Working with Schemas
Creating and Altering Tables
Lab : Designing and Implementing Tables 4hrs
Module 4: Ensuring Data Integrity through Constraints 3hrs
Enforcing Data Integrity
Implementing Domain Integrity
Implementing Entity and Referential Integrity
Lab : Ensuring Data Integrity through Constraints 4hrs
Module 5: Planning for SQL Server 2012 Indexing 3hrs
Core Indexing Concepts
Data Types and Indexes
Single Column and Composite Indexes
Lab : Planning for SQL Server Indexing 2hrs
Module 6: Implementing Table Structures in SQL Server 2012 3hrs
SQL Server Table Structures
Working with Clustered Indexes
Designing Effective Clustered Indexes
Lab : Implementing Table Structures in SQL Server 2hrs
Module 7: Reading SQL Server 2012 Execution Plans 3hrs
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Execution Plan Core Concepts
Common Execution Plan Elements
Working with Execution Plans
Lab : Reading SQL Server Execution Plans 2hrs
Module 8: Improving Performance through Nonclustered Indexes 3hrs
Designing Effective Nonclustered Indexes
Implementing Nonclustered Indexes
Using the Database Engine Tuning Advisor
Lab : Improving Performance through Nonclustered Indexes 2hrs
Module 9: Designing and Implementing Views 3hrs
Introduction to Views
Creating and Managing Views
Performance Considerations for Views
Lab : Designing and Implementing Views 2hrs
Module 10: Designing and Implementing Stored Procedures 3hrs
Introduction to Stored Procedures
Working With Stored Procedures
Implementing Parameterized Stored Procedures
Controlling Execution Context
Lab : Designing and Implementing Stored Procedures 2hrs
Module 11: Merging Data and Passing Tables 3hrs
Using the MERGE Statement
Implementing Table Types
Using TABLE Types As Parameters
Lab : Passing Tables and Merging Data 2hrs
Module 12: Designing and Implementing User-Defined Functions 3hrs
Overview of Functions
Designing and Implementing Scalar Functions
Designing and Implementing Table-Valued Functions
Implementation Considerations for Functions
Alternatives to Functions
Lab : Designing and Implementing User-Defined Functions 2hrs
Module 13: Creating Highly Concurrent SQL Server 2012 Applications 3hrs
Introduction to Transactions
Introduction to Locks
Management of Locking
Transaction Isolation Levels
Lab : Creating Highly Concurrent SQL Server Applications 2hrs
Module 14: Handling Errors in T-SQL Code 3hrs
Understanding T-SQL Error Handling
Implementing T-SQL Error Handling
Implementing Structured Exception Handling
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Lab : Handling Errors in T-SQL Code 2hrs
Module 15: Responding to Data Manipulation via Triggers 3hrs
Designing DML Triggers
Implementing DML Triggers
Advanced Trigger Concepts
Lab : Responding to Data Manipulation via Triggers 2hrs
Module 16: Implementing Managed Code in SQL Server 2012 3hrs
Introduction to SQL CLR Integration
Importing and Configuring Assemblies
Implementing SQL CLR Integration
Lab : Designing and Implementing Views 2hrs
Module 17: Storing XML Data in SQL Server 2012 3hrs
Introduction to XML and XML Schemas
Storing XML Data and Schemas in SQL Server
Implementing the XML Data Type
Lab : Storing XML Data in SQL Server 2hrs
Module 18: Querying XML Data in SQL Server 3hrs
Using the T-SQL FOR XML Statement
Getting Started with XQuery
Shredding XML
Lab : Querying XML Data in SQL Server 2hrs
Module 19: Working with SQL Server 2012 Spatial Data 3hrs
Introduction to Spatial Data
Working with SQL Server Spatial Data Types
Using Spatial Data in Applications
Lab : Working with SQL Server Spatial Data 2hrs
Module 20: Working with Full-Text Indexes and Queries 3hrs
Introduction to Full-Text Indexing
Implementing Full-Text Indexes in SQL Server
Working with Full-Text Queries
Lab : Working with Full-Text Indexes and Queries 2hrs
NH20465
SQL Data: Designing Database Solutions for Microsoft SQL Server 2012
104 Total Hours
65 Theory Hours
39 Lab Hours
COURSE TITLE: SQL Data: Designing Database Solutions for Microsoft SQL Server 2012 PREREQUISITE: Familiarity with SQL Server 2012, or equivalent knowledge and skills.
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 104 hours
COURSE OVERVIEW: After completing this course, students will be able to:
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Design an appropriate database server infrastructure for a given business application scenario
Design a logical schema for a database based on application requirements
Design the physical implementation of a database for a given set of requirements
Evaluate options for including binary large object data in a database design
Plan and manage indexes to optimize performance
Describe the key considerations for designing security for SQL Server instances and databases
Plan policy-based management to manage server instances, databases, and other SQL Server
2012 objects more efficiently
Plan SQL Server health monitoring
Implement SQL Server health monitoring by using SQL Server Utility
Identify and implement the appropriate backup strategy for a given scenario
Plan and manage multi-server maintenance and automation
Understand the benefits of using PowerShell to manage SQL Server 2012
Design an optimal replication strategy from a given set of business and technical requirements
Plan and implement a high availability solution
COURSE OBJECTIVES: This course describes how to design and monitor high performance, highly available
data solutions with SQL Server 2012. This course focuses on creating plans and designs for database structure,
storage, objects, and servers. Students will have the opportunity to practices hands-on skills and design tasks in a
virtual lab environment and will learn about topics such as data compression, high availability, data migration,
security, and scalability.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Arvato Bertelsmann (2012): Designing Database Solutions for Microsoft® SQL Server® 2012 - Microsoft
Publishing
Microsoft Server 2012 Software
Virtual PC INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assess
COURSE OUTLINE:
Module 1: Designing a Database Server Infrastructure 5hrs
Planning a Database Server Infrastructure
Planning Server Hardware
Considerations for Database Server Consolidation
Managing Server Resources in a Consolidated Database Infrastructure
Lab : Planning Database Server Consolidation 3hrs
Module 2: Designing a Logical Database Schema 5hrs
Relational Database Design Techniques
Planning Schemas and Tables
Lab : Designing a Logical Database Schema 3hrs
Module 3: Designing a Physical Database Implementation 5hrs
Planning Files and Filegroups
Planning a Partitioning Data
Planning Compression
Lab : Designing a Physical Database Implementation 3hrs
Module 4: Incorporating Data Files into Databases 5hrs
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Considerations for Working with Data Files in SQL Server 2012
Implementing FileStream and FileTables
Searching Data Files
Lab : Implementing a Solution for Storing Data Files 3hrs
Module 5: Tuning Database Performance 5hrs
Optimizing Query Performance by Using Indexes
Working with Query Plans
Performance Monitoring
Lab : Using Indexes and Plan Guides 3hrs
Module 6: Designing Database Security 5hrs
Introduction to Security Planning
Planning Security
Contained Databases
Protecting Data with Encryption
Lab : Planning and Implementing Security 3hrs
Module 7: Policy Based Management 5hrs
Introduction to Policy-Based Management
Planning and Implementing Policy-Based Management
Lab : Planning Policy-Based Management 3hrs
Module 8: Monitoring Server Health 5hrs
Introduction to Server Health Monitoring
SQL Server Utility
Lab : Monitoring Server Health 3hrs
Module 9: Designing a Database Backup Solution 5hrs
SQL Server Backup and Restore
Planning a Recovery Strategy
Lab : Planning and Implementing a Backup Strategy 3hrs
Module 10: Automating Multi-Server Maintenance 5hrs
Overview of Maintenance Automation
Managing Multiple Servers
Lab : Automating Multi-Server Maintenance 3hrs
Module 11: Managing SQL Server with PowerShell 5hrs
Introduction to Windows PowerShell
Scripting with Windows PowerShell
Lab : Managing SQL Server with Windows PowerShell 3hrs
Module 12: Replicating Data 5hrs
SQL Server Replication
Planning Replication
Lab : Planning and Implementing SQL Server Replication 3hrs
Module 13: Planning High Availability 5hrs
High Availability in SQL Server 2012
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AlwaysOn Availability Groups
Lab : Implementing High Availability 3hrs
H10778
SQL BI: Implementing Data Models and Reports with Microsoft SQL Server 2012
104 Total Hours
70 Theory Hours
34 Lab Hours
COURSE TITLE: SQL BI: Implementing Data Models and Reports with Microsoft SQL Server 2012 PREREQUISITE: 2 years’ experience of working with relational databases, or equivalent knowledge or
training
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 104 hours
COURSE OVERVIEW: After completing this course, students will be able to:
Describe the components, architecture, and nature of a BI solution.
Create reports with Reporting Services.
Create reusable report items that simplify self-service reporting.
Manage report execution and delivery.
Create a multidimensional database with Analysis Services.
Implement dimensions in a cube.
Implement measures and measure groups in a cube.
Use MDX Syntax.
Customize a cube.
Implement a Tabular Data Model in PowerPivot.
Use DAX to query a tabular model.
Implement a Tabular Database.
Use PowerView to create interactive data visualizations.
Use Data Mining for Predictive Analysis.
COURSE OBJECTIVES: Business intelligence (BI) is becoming increasingly important for companies of many
different sizes and types because of the competitive edge it can help to give them. The combined capabilities of
Microsoft SQL Server 2012 and Microsoft SharePoint 2010 make it easier than ever for companies to develop a BI
solution that meets their specific needs, provides reduced total cost of ownership (TCO), and achieves a faster time
to solution. This course teaches students how to empower information workers through self-service analytics and
reporting. Students will learn how to implement multidimensional analysis solutions, create PowerPivot and tabular
data models, deliver rich data visualizations with PowerView and SQL Server Reporting Services, and discover
business insights by using data mining.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Arvato Bertelsmann (2012): Implementing Data Models and Reports with Microsoft® SQL Server® 2012 -
Microsoft Publishing
Microsoft Server 2012 Software
Virtual PC
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assess
COURSE OUTLINE:
Module 1: Introduction to Business Intelligence and Data Modeling 5hrs
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Introduction to Business Intelligence
The Microsoft Business Intelligence Platform
Lab : Reporting and Analyzing Data 4hrs
Module 2: Implementing Reports with SQL Server Reporting Services 5hrs
Introduction to Reporting Services
Creating a Report with Report Designer
Grouping and Aggregating Data in a Report
Showing Data Graphically
Filtering Reports by Using Parameters
Publishing and Viewing a Report
Lab : Creating a Report with Report Designer 4hrs
Lab : Enhancing and Publishing a Report 2hrs
Module 3: Supporting Self Service Reporting 5hrs
Introduction to Self Service Reporting
Shared Data Sources and Datasets
Report Parts
Lab : Implementing Self Service Reporting 2hrs
Module 4: Managing Report Execution and Delivery 5hrs
Managing Report Security
Managing Report Execution
Subscriptions and Data Alert
Troubleshooting Reporting Services
Lab : Configuring Report Execution and Delivery 2hrs
Module 5: Creating Multidimensional Databases 5hrs
Introduction to Multidimensional Analysis
Creating Data Sources and Data Source Views
Creating a Cube
Overview of Cube Security
Lab : Creating a Multidimensional Database 2hrs
Module 6: Working with Dimensions 5hrs
Configuring Dimensions
Defining Attribute Hierarchies
Sorting and Grouping Attributes
Lab : Defining Dimensions 2hrs
Module 7: Working with Measures and Measure Groups 5hrs
Working with Measures
Working with Measure Groups
Lab : Configuring Measures and Measure Groups 2hrs
Module 8: Introduction to MDX 5hrs
MDX Fundamentals
Adding Calculations to a Cube
Using MDX to Query a Cube
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Lab : Using MDX 2hrs
Module 9: Customizing Cube Functionality 5hrs
Working with Key Performance Indicators
Working with Actions
Working with Perspectives
Working with Translations
Lab : Customizing a Cube 2hrs
Module 10: Implementing a Tabular Data Model with Microsoft PowerPivot 5hrs
Introduction to Tabular Data Models and PowerPivot Technologies
Creating a Tabular Data Model by Using PowerPivot for Excel
Sharing a PowerPivot Workbook and Using PowerPivot Gallery
Lab : Using PowerPivot for Excel 2hrs
Module 11: Introduction to DAX 5hrs
DAX Fundamentals
Using DAX to Create Calculated Column and Measures in a Tabular Data Model
Lab : Creating Calculated Columns and Measures by Using DAX 2hrs
Module 12: Implementing an Analysis Services Tabular Data Model 5hrs
Introduction to Analysis Services Tabular Data Model Projects
Developing an Analysis Services Tabular Data Model in SQL Server Data Tools
Lab : Working with an Analysis Services Tabular Data Model 2hrs
Module 13: Creating Data Visualizations with Power View 5hrs
Introduction to Power View
Visualizing Data with Power View
Lab : Creating Data Visualizations with Power View 2hrs
Module 14: Performing Predictive Analysis with Data Mining 5hrs
Overview of Data Mining
Creating a Data Mining Solution
Validating a Data Mining Solution
Consuming a Data Mining Solution
Lab : Using Data Mining to Support a Marketing Campaign 2hrs
NH20467
SQL BI: Designing Business Intelligence Solutions with Microsoft SQL Server 2012
104 Total Hours
59 Theory Hours
45 Lab Hours
COURSE TITLE: SQL BI: Designing Business Intelligence Solutions with Microsoft SQL Server 2012 PREREQUISITE: Students who attend this training can meet the prerequisites by attending the following
courses, or by obtaining equivalent knowledge and skills: NH10777, NH10778
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 104 hours
COURSE OVERVIEW: After completing this course, students will be able to:
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Plan the components of a BI solution.
Plan a BI infrastructure.
Design a data warehouse.
Design an ETL solution.
Plan analytical data models.
Plan a BI delivery solution.
Design a Reporting Services solution.
Design an Excel reporting solution.
Plan a SharePoint Server BI solution.
Monitor and optimize a BI solution.
Plan for BI operations.
COURSE OBJECTIVES: This course teaches students how to design and implement a BI infrastructure. The
course discusses design, installation. The course discusses design, installation, and maintenance of a BI platform.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Arvato Bertelsmann (2012): Designing Business Intelligence Solutions with Microsoft® SQL Server® 2012 -
Microsoft Publishing
Microsoft Server 2012 Software
Virtual PC
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assess
COURSE OUTLINE:
Module 1: Planning a BI Solution 4hrs
Elements of a BI Solution
The Microsoft BI Platform
Planning a BI Project
Lab : Planning a BI Solution 3hrs
Module 2: Planning SQL Server Business Intelligence Infrastructure 5.5hrs
Considerations for BI Infrastructure
Planning Data Warehouse Hardware
Lab : Planning a BI Infrastructure 3hrs
Module 3: Designing a Data Warehouse 5.5hrs
Data Warehouse Design Overview
Designing Dimension Tables
Designing Fact Tables
Designing a Data Warehouse Physical Implementation
Lab : Designing a Data Warehouse Logical Schema 3hrs
Lab : Designing a Data Warehouse Physical Implementation 3hrs
Module 4: Designing an ETL Solution 5.5hrs
ETL Overview
Planning Data Extraction
Planning Data Transformation
Planning Data Loads
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Lab : Designing an ETL Solution 3hrs
Module 5: Designing Analytical Data Models 5.5hrs
Introduction to Analytical Data Models
Designing an Analytical Data Model
Designing Dimensions
Enhancing Data Models
Lab : Comparing Analytical Data Models 3hrs
Lab : Designing Dimensions and Hierarchies 3hrs
Lab : Enhancing Analytical Data Models 3hrs
Module 6: Planning a BI Delivery Solution 5.5hrs
Considerations for Delivering BI
Common Reporting Scenarios
Choosing a Reporting Tool
Lab : Planning a BI Delivery Solution 3hrs
Module 7: Designing a Reporting Services Solution 5.5hrs
Planning a Reporting Services Solution
Designing Reports
Planning Report Consistency
Lab : Designing a Reporting Services Solution 3hrs
Module 8: Designing a Microsoft Excel-Based Reporting Solution 5.5hrs
Using Excel for Data Analysis and Reporting
PowerPivot for Excel
Power View for Excel
Lab : Designing an Excel Reporting Solution 3hrs
Module 9: Planning a SharePoint Server BI Solution 5.5hrs
Introduction to SharePoint Server as a BI Platform
Planning Security for a SharePoint Server BI Solution
Planning Reporting Services Configuration
Planning PowerPivot Configuration
Planning for PerformancePoint Services
Lab : Implementing a SharePoint Server BI Solution 3hrs
Lab : Implementing a PerformancePoint Services 3hrs
Module 10: Monitoring and Optimizing a BI Solution 5.5hrs
Overview of BI Monitoring
Monitoring and Optimizing the Data Warehouse
Monitoring and Optimizing Analysis Services
Monitoring and Optimizing Reporting Services
Lab : Monitoring and Optimizing a BI Solution 3hrs
Module 11: Operating a BI Solution 5.5hrs
Overview of BI Operations
ETL Operations
Data Warehouse Operations
Analysis Services Operations
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Reporting Services Operations
Lab : Operating a BI Solution 3hrs
NH20417
Upgrading Server 2008 to MCSA Windows Server 2012
104 Total Hours
60 Theory Hours
44 Lab Hours
COURSE TITLE: Upgrading Server 2008 to MCSA Windows Server 2012 PREREQUISITE: Previous experience or knowledge of Windows Server 2008
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 104 hours
COURSE OVERVIEW: After completing this course, students will be able to:
Install and configure Windows Server 2012.
Monitor and maintain Windows Server 2012.
Manage Windows Server with Windows PowerShell 3.0.
Manage storage for Windows Server 2012 servers.
Implement network services.
Implement Remote Access.
Implement Failover Clustering.
Implement Hyper-V.
Implement Failover Clustering with Hyper-V.
Implement Dynamic Access Control.
Implement Active Directory Domain Services (AD DS).
Plan and implement AD FS.
COURSE OBJECTIVES: This course is designed primarily for people who want to upgrade their technical skills
from Windows Server 2008 and Windows Server 2008 R2 to Windows Server 2012. This course explains new
features and functionality in Windows Server 2012 around management, networking infrastructure, storage, access
control, Hyper-V, high availability, and identity federation. Specific technologies covered will include Dynamic
Access Control (DAC), Failover Clustering, Microsoft Online Backup and changes with Active Directory, and
Hyper-V and Active Directory Federation Services (ADFS).
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Arvato Bertelsmann (2012): Upgrading Your Skills to MCSA Windows Server® 2012 – Microsoft Publishing
Microsoft Server 2012 Software
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assess
COURSE OUTLINE:
Module 1: Installing and Configuring Windows Server 2012 5hrs
Installing Windows Server 2012
Configuring Windows Server 2012
Configuring Remote Management for Windows Server 2012 Servers
Lab : Installing and Configuring Windows Server 2012 Servers 2hrs
Module 2: Monitoring and Maintaining Windows Server 2012 5hrs
Monitoring Windows Server 2012
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Implementing Windows Server Backup
Implementing Server and Data Recovery
Lab : Monitoring and Maintaining Windows 2012 Servers 3.5hrs
Module 3: Managing Windows Server 2012 by Using Windows PowerShell 3.0 5hrs
Overview of Windows PowerShell 3.0
Using Windows PowerShell 3.0 to Manage AD DS
Managing Servers by Using Windows PowerShell 3.0
Lab : Managing Servers Running Windows Server 2012 by Using Windows PowerShell 3.0 3.5hrs
Module 4: Managing Storage for Windows Server 2012 5hrs
New Features in Windows Server 2012 Storage
Configuring iSCSI Storage
Configuring Storage Spaces in Windows Server 2012
Configuring BranchCache in Windows Server 2012
Lab : Managing Storage for Servers Based on Windows Server 2012 3.5hrs
Lab : Implementing BranchCache 3.5hrs
Module 5: Implementing Network Services 5hrs
Implementing DNS and DHCP Enhancements
Implementing IP Address Management
NAP Overview
Implementing NAP
Lab : Implementing Network Services 3.5hrs
Module 6: Implementing Remote Access 5hrs
Overview of VPN Access
Overview of DirectAccess
Installing and Configuring DirectAccess Components
Lab : Implementing DirectAccess 3.5hrs
Module 7: Implementing Failover Clustering 5hrs
Overview of Failover Clustering
Implementing a Failover Cluster
Configuring Highly-Available Applications and Services on a Failover Cluster
Maintaining a Failover Cluster
Implementing a Multisite Failover Cluster
Lab : Implementing Failover Clustering 3.5hrs
Module 8: Implementing Hyper-V 5hrs
Configuring Hyper-V Servers
Configuring Hyper-V Storage
Configuring Hyper-V Networking
Configuring Hyper-V Virtual Machines
Lab : Implementing Server Virtualization with Hyper-V 3.5hrs
Module 9: Implementing Failover Clustering with Hyper-V 5hrs
Overview of the Integration of Hyper-V Server 2012 with Failover Clustering
Implementing Hyper-V Virtual Machines on Failover Clusters
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Implementing Windows Server 2012 Hyper-V Virtual Machine Movement
Managing Hyper-V Virtual Environments by Using Virtual Machine Manager
Lab : Implementing Failover Clustering with Hyper-V 3.5hrs
Module 10: Implementing Dynamic Access Control 5hrs
Overview of Dynamic Access Control
Planning for a Dynamic Access Control Implementation
Implementing and Configuring Dynamic Access Control
Lab : Implementing Dynamic Access Control 3.5hrs
Module 11: Implementing Active Directory Domain Services 5hrs
Deploying AD DS Domain Controllers
Configuring AD DS Domain Controllers
Implementing Service Accounts
Implementing Group Policy in AD DS
Maintaining AD DS
Lab : Implementing AD DS 3.5hrs
Module 12: Implementing Active Directory Federation Services 5hrs
Overview of AD FS
Deploying AD FS
Implementing AD FS for a Single Organization
Deploying AD FS in a B2B Federation Scenario
Lab : Implementing AD FS 3.5hrs
NH5000 A+ Comprehensive 120 Total Hours
75 Theory Hours
45 Lab Hours
COURSE TITLE: A+ Comprehensive PREREQUISITE: N/A
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 120 hours
COURSE OVERVIEW: After completing this course, students will be able to perform tasks such as:
Installation
Configuration
Diagnosing
Preventative Maintenance
Basic Networking
COURSE OBJECTIVES: CompTIA A+ Comprehensive is the starting point for a career in IT. The course covers
maintenance of PCs, mobile devices, laptops, operating systems and printers.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
LogicalCHOICE CompTIA A+ Certification: A Comprehensive Approach (Exams 220-801 and 220-802)
Print/Electronic Student Kit Training Bundle - Blended Kit – Logical Operations
1-2 “A+ machines”
Printer
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Microsoft Operating System
Power Supply
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assess
COURSE OUTLINE:
Course Introduction .5 hrs
Lesson 01 - Hardware Fundamentals 4.5hrs
Topic A: Computer System Components
Common Computer Components
Live Demo - Outside of the Computer
Live Demo - Inside of the Computer
The Motherboard
The CPU
Memory
The System Bus
Live Demo - Bus Slots
Topic B: Storage Devices
Storage Devices
Power Supplies
Cooling Systems
Expansion Cards
Riser Cards
Live Demo - Riser Card
Firmware
The System BIOS
The POST
Floppy Drives
Hard Drives
Types of Hard Drives
Live Demo - Drive Identification
Optical Disks
Optical Drives
Live Demo - Optical Drive Connections
Tape Drives
Solid State Storage
Types of Solid State Storage
Topic C: Device Connections and Interfaces
Ports
Computer Connections
Serial Connections
Live Demo - Serial Connectors
Parallel Connections
89
USB Connections
Live Demo - USB Connectors
IEEE 1394 and FireWire Connections
Live Demo - FireWire Cable
SCSI Connections
PATA Connections
SATA Connections
Live Demo - SATA Cable
Display Cable and Connector Types
Audio/Video Connections
Comparing Analog and Digital Video
Live Demo - Identifying Video Adapter Types
Wireless Device Connections
Lesson 01 Review
Lesson 02 - Operating System Fundamentals 5hrs
Topic A: Personal Computer Operating Systems
Microsoft Windows
Microsoft Windows Features
Microsoft Windows 7 Versions
Microsoft Windows Vista Versions
Microsoft Windows XP Versions
Other Operating Systems
Topic B: Windows Control Panel Utilities
The Control Panel
Internet Options
Display
User Accounts
Folder Options
System
Action Center
Windows Firewall
Power Options
Windows XP Control Panel Utilities
Windows Vista Control Panel Utilities
Windows 7 Control Panel Utilities
Demo - Exploring the Windows 7 Control Panel
Topic C: Command Line Tools
The Command Prompt
Operating System Command Line Tools
Networking Command Line Tools
The Recovery Console
WinRE
90
Topic D: Windows Operating System Tools
Types of User Accounts
User Account Control
Group Accounts
System Files and Folders
Windows Explorer
Computer/My Computer
File Extensions
Demo - Viewing File Extensions
File Attributes
Windows File System Types
Permissions
NTFS File Permissions
NTFS Folder Permissions
Demo - Exploring NTFS Permissions
Shared Files and Folders
Share Permissions
NTFS vs. Share Permissions
Permissions Considerations
User Authentication
Topic E: Windows Operating System Tools
Administrative Tools
Demo - Exploring Administrative Tools
Local Users and Groups
Device Manager
Demo - Using Computer Management and Device Manager
Task Manager
Demo - Using Task Manager
Disk Management
Migration Tools
The Registry
Registry Subtrees
Run Line Utilities
MSConfig
Demo - Exploring System Configuration Settings and Information
Lesson 02 Review
Lab: Operating System Fundamentals 4.5hrs
Lab: Configuring Windows Operating System Components 4.5hrs
Lesson 03 - PC Technician Professional Best Practices 5hrs
Topic A: Basic Maintenance Tools and Techniques
Types of Hardware Toolkits
Live Demo - Identifying Common Toolkit Components
91
Software Diagnostic Tools
Hard Drive Self-Tests
Software Diagnostic Tests
Computer Component Maintenance Techniques
Cleaning Compounds and Materials
Live Demo – Maintenance
Documentation and Resources
Compliance and Government Regulations
Topic B: Electrical Safety
Static Electricity
ESD
ESD Prevention Techniques
Live Demo – ESD
EMI
EMI Prevention Techniques
An ESD Toolkit
Electrical Hazards
Electrical Safety Precautions
Topic C: Environmental Safety and Materials Handling
Environmental Considerations and Controls
Workplace Safety Issues
Environmental Safety Best Practices
General Power Issues
Power Protection Systems
Liquid Hazards
Chemical Hazards
MSDS Documents
Incident Reports
Hazardous Material Disposal Procedures
Topic D: Professionalism and Communication
Communication Skills
AUP
Professional Conduct
Prohibited Content
Best Practices Related to Prohibited Content or Activity
Computer Forensics
Lesson 03 Review
Lesson 04 - Peripheral Components 5hrs
Topic A: Install and Configure Display Devices
Display Device Types
Display Device Settings and Features
Device Drivers
92
Display Device Selection Tips
Display Device Installation Considerations
Demo - Configuring Display Devices
Topic B: Install and Configure Input Devices
Standard Input Device Types
Biometric Input Device Types
Specialized Input Device Types
KVM Switches
Input Device Selection Tips
Input Device Installation Considerations
Demo - Configuring Input Devices
Topic C: Install and Configure Expansion Cards
Expansion Card Types
Card Selection Tips
Card Installation Considerations
Expansion Card Configuration
Topic D: Install and Configure Multimedia Devices
Multimedia Devices
Common Multimedia Devices
Multimedia Device Selection Tips
Multimedia Device Installation Considerations
Multimedia Device Configuration
Lesson 04 Review
Lab: Peripheral Components 4.5hrs
Lesson 05 - Managing System Components 5hrs
Topic A: Motherboards
Motherboard Sizes/Form Factors
Expansion Slots
RAM Slots
Integrated I/O Port Types
Chipsets
CMOS Battery
Live Demo - Replacing CMOS Battery
Jumpers and DIP Switches
Front Panel Connectors
Fan Connectors
Live Demo - Cooling Fins and a Fan
Live Demo - Processor Fan
Bus Speeds
Motherboard Power Connectors
Live Demo - Motherboard Power Connectors
Motherboard Selection Tips
93
Motherboard Installation Considerations
Live Demo – Motherboard
Topic B: CPUs and Cooling Systems
CPU Sockets
Intel CPU Socket Types
AMD CPU Socket Types
Cache
CPU Operational Characteristics
CPU Selection Factors
Cooling System Types
Cooling System Selection Factors
Live Demo - Cooling Method
Topic C: Select and Install Power Supplies
Power Supply Specifications
Power Supply Connections
Live Demo - Peripheral Power Connector
Power Supply Safety Recommendations
Selecting the Right Power Supply
Live Demo - Modern Power Supply
Live Demo - Legacy Power Supply
Topic D: RAM Types and Features
RAM Modules
Single-Sided and Double-Sided Memory
RAM Configurations
Types of RAM
ECC
Parity
RAM Characteristics
Topic E: Install and Configure Storage Devices
Media Capacity
RAID Standards
Common RAID Types
Internal Storage Device Considerations
External Storage Device Considerations
Demo - Installing an Internal Storage Device
Topic F: Configure the System BIOS
BIOS Memory
BIOS Components
Firmware Upgrades
BIOS Configuration Options
BIOS Diagnostics
BIOS Monitoring Capabilities
94
Lesson 05 Review
Lesson 06 - Installing and Configuring Operating Systems 5hrs
Topic A: Implement Virtualization
What is Virtualization?
Types of Virtualization
Components of a Virtual Environment
Virtual Desktop Infrastructure
Virtualization Requirements
Windows Client Virtualization Solutions
Demo - Creating a VM on Windows 7
Topic B: Install Microsoft Windows
Windows System Requirements
Hardware Compatibility
Boot Methods
Imaging
Installation Types
Third Party Drivers
Partitioning
Partitioning Types
Volumes
Partitioning and File System Types
Workgroups
Homegroups
Domains
Customizing System Options
Updates
Factory Recovery Partition
Microsoft Product Activation
Demo - Installing Microsoft Windows
Topic C: Windows Upgrades
In-Place Upgrades
Supported Upgrade Paths
Compatibility Tools
Topic D: Windows Preventive Maintenance
Data Backup and Restoration
Maintenance Tools
Scheduling Tasks
Patch Management
Managing Updates
Demo - Performing Preventive Maintenance
Lesson 06 Review
95
Lab: Installing and Configuring Operating Systems 4.5hrs
Lesson 07 - Customized Client Environments 5hrs
Topic A: Standard Clients
What is a Standard Client?
Client Requirements
Virtualization Workstation
Virtualization Workstation Requirements
Topic B: Custom Client Environments
Media Design Workstations
Media Design Workstation Requirements
Audio/Video Editing Workstations
Audio/Video Editing Hardware Requirements
Gaming PCs
Gaming PC Requirements
Home Theater PC
Home Theater PC Requirements
Home Server PC
Home Server Requirements
Lesson 07 Review
Lesson 08 - Networking Technologies 5hrs
Topic A: Physical Network Connections
Networks
Network Models
Network Interface Card Characteristics
Twisted Pair Cables
Types of Twisted Pair Cable
PVC Cable and Plenum Cabling
Twisted Pair Connectors
Coaxial Cables
Coaxial Cable and Connector Types
Live Demo - Coax and Coax Networks
Fiber Optic Cables
Fiber Optic Cable Types
Fiber Optic Connector Types
Wireless Connections
Additional Network Connection Methods
Topic B: TCP/IP
TCP/IP
IPv4 Addresses
Subnet Masks
Gateways
IP Address Classes
96
IPv6 Addresses
The IPv6 Address Format
IPv4 vs. IPv6
Addressing Schemes
Static vs. Dynamic Addressing
DHCP
DNS
Client-Side DNS
Demo - Identifying Your Computer's TCP/IP Information
Topic C: Network Connectivity
LANs
WANs
PANs
MANs
VPNs
Ethernet
Network Topologies
Network Device Types and Features
ISPs
Broadband Communications
Internet Connection Types and Features
Topic D: Ports and Protocols
Ports
TCP vs. UDP
Port Ranges
Common Ports
LDAP
SNMP
SSH
SFTP
SMB
Topic E: Set Up and Configure Windows Networking
Directory Services
Windows Networking Options
Demo - Joining a Computer to a Domain
Network Shares
Demo - Creating a Network Share
Network Connection Types
Proxy Settings
Remote Desktop
Network Location Settings
Firewall Settings
97
Alternative IP Address Configuration Methods
Network Card Properties
Live Demo - Network Cards and Cables
Topic F: Networking Tools
Cable Testers
Crimpers
Multimeter
Toner Probe
Loopback Plug
Punch Down Tool
Networking Utilities
Demo - Identifying Networking Tools
Lesson 08 Review
Lab: Networking Technologies 4.5hr
Lab: Multimeter and Cables 2.5hrs
Lesson 09 - Installing, Configuring, and Maintaining SOHO Networks 5hrs
Topic A: Install and Configure SOHO Networks
SOHO Networks
Firewalls and SOHO Networks
DMZs
NAT Implementations
WPS
Basic QoS
802.11 Wireless Standards
WAPs
SSID
Encryption
Wireless Encryption Types
Router Settings and Configurations
Live Demo - Configure Router
Topic B: SOHO Network Security
Common SOHO Security Methods
Wireless Security
SOHO Wireless Security Methods
Wireless Client Configuration Options
Lesson 09 Review
Lesson 10 - Supporting Laptops 5hrs
Topic A: Laptop Hardware and Components
Laptops
Laptop Hardware Components
Types of Laptop Displays
Laptop Display Components
98
Internal Laptop Components
Laptop Expansion Options
Special Function Keys
Laptop Docking Solutions
Laptop Locks
Laptop Power Supplies and Batteries
Demo - Power Options
Auto-Switching and Fixed Input Power Supplies
Laptop Cooling Considerations
Topic B: Install and Configure Laptop Hardware Components
General Laptop Support Guidelines
Live Demo - Inside of Laptop
Lesson 10 Review
Lesson 11 - Mobile Computing 5hrs
Topic A: Mobile Device Technologies
What is Mobile Technology?
Mobile Operating Systems
Smartphones
Tablet PCs
Tablets vs. Laptops
Mobile Device Features
Topic B: Configure Mobile Devices
Mobile Security
Mobile Device Security Techniques
Network Configuration Settings
Bluetooth Configuration Methods
The Bluetooth Pairing Process
Data Synchronization
Synchronization Requirements
Email Configuration Methods
Email Server and Configuration Settings
Lesson 11 Review
Lesson 12 - Supporting Printers 5hrs
Topic A: Printer Technologies
Printers
An MFD
Laser Printers
The Laser Print Process
Inkjet Printers
The Inkjet Print Process
Duplexing
99
Thermal Printers
Thermal Print Processes
Impact Printers
The Impact Print Process
Topic B: Install, Configure, and Maintain Printers
Technical Printer Components
Printer Supplies and Media
Printer Driver Types
Printer Driver Compatibility
Local and Network-Based Printers
Print Device Sharing
Printer Configuration Options
Printer Maintenance
Live Demo - Printers
Demo - Installing a Local Printer
Lesson 12 Review
Lab: Supporting Printers 2hr
Lesson 13 – Security 5hrs
Topic A: Security Fundamentals
Corporate Security Policies
Security Incident Reports
The Principle of Least Privilege
Strong Passwords
User Education
Common User Security Practices
Authentication Methods
Topic B: Security Threats and Vulnerabilities
Malware
Types of Malware
Social Engineering
Physical Security Threats and Vulnerabilities
Common Wireless Security Threats
Topic C: Security Protection Measures
Physical Security
Physical Security Measures
Digital Security
Antivirus Software
Anti-Spyware Software
Firewalls
Social Engineering Prevention Techniques
Hard Drive Sanitation
Formatting Hard Drives for Disposal
100
Physical Destruction Methods for Computer Media
Topic D: Workstation Security
Windows Security Policies
Windows Firewall
Software Firewall Configuration Settings
Workstation Security Best Practices
Demo - Securing a Workstation
Lesson 13 Review
Lab: Security 4.5hrs
Lab: Comparing Workgroup Security and Domain Security 4.5hrs
Lesson 14 - Troubleshooting Hardware Components 5hrs
Topic A: Troubleshooting Theory
Troubleshooting Theory
Troubleshooting Models
Troubleshooting Template Forms
Topic B: Troubleshoot Video and Display Devices
Common Video and Display Issues
Topic C: Troubleshoot Hard Drives and RAID Arrays
Drive and Array Troubleshooting Tools
Common Hard Drive Symptoms
Common RAID Array Issues
SATA Troubleshooting Tips
PATA Troubleshooting Tips
SCSI Troubleshooting Tips
Topic D: Troubleshoot System Components
Common System Troubleshooting Tools
Common CPU Issues
Common Cooling System Issues
Common Motherboard Issues
Repair vs. Replace
Common RAM Issues
Common External Power Source Problems
Common Power Supply Problems
Power Supply Troubleshooting Considerations
Topic E: Troubleshoot Laptops
Maintenance and Handling Techniques
Operating Environment Best Practices
General Laptop Issues
Common Laptop Keypad Issues
Common Wireless Connectivity Issues
Laptop Disassembly Best Practices
Topic F: Troubleshoot Printers
101
Common Printer Troubleshooting Tools
Printer Software Tools
Common Printer Symptoms
Lesson 14 Review
Lesson 15 - Troubleshooting System-Wide Issues 5hrs
Topic A: Troubleshoot Operating Systems
Operating System Troubleshooting Tools
BSOD
System Lockup Errors
Input/Output Device Issues
Application Errors
Boot Issues
Common Operating System Symptoms
Error and Warning Messages in Event Viewer
Registry Error Messages
Demo - Troubleshooting a Remote Computer with Remote Desktop
Topic B: Troubleshoot Wired and Wireless Networks
Common Network Issues
Network Troubleshooting Utilities
Network Troubleshooting Tools
Demo - Troubleshooting Network Issues
Topic C: Troubleshoot Common Security Issues
Common Security Issues
Malware Removal Process
Malware Removal Best Practices
Security Troubleshooting Tools
Lesson 15 Review
Course Closure
Lab: Troubleshooting System-Wide Issues 4.5hrs
Lab: Teardown and Re-build of PC 4.5hrs
NH5300 CompTIA Security + 104 Total Hours
70 Theory Hours
34 Lab Hours
COURSE TITLE: CompTIA Security + PREREQUISITE: NH5000 or NH5200, or equivalent knowledge or experience
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 104 hours
COURSE OVERVIEW: After taking this course, students will understand the field of network security and how it
relates to other areas of information technology.
102
COURSE OBJECTIVES: This course provides the broad-based knowledge necessary to prepare for further study
in specialized security fields, or it can serve as a capstone course that gives a general introduction to network
security
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
CompTIA Security+ Certification, Exam SY0-301 +CertBlaster, Student Manual (2011) – Axzo Press
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assessments are given at the end of each module.
COURSE OUTLINE:
Unit 1: Mitigating threats 5hrs
Topic A: System maintenance
Topic B: Application security
Topic C: Physical security
Topic D: Malware
Topic E: Social engineering
Lab: Mitigating Threats 4hrs
Unit 2: Cryptography 5hrs
Topic A: Symmetric cryptography
Topic B: Public key cryptography
Lab: Cryptography 3hrs
Unit 3: Authentication 5hrs
Topic A: Authentication factors and requirements
Topic B: Authentication systems
Topic C: Authentication system vulnerabilities
Lab: Authentication 3hrs
Unit 4: User- and role-based security 5hrs
Topic A: Baseline security policies
Topic B: Resource access
Lab: User- and role-based security 3hrs
Unit 5: Peripheral security 5hrs
Topic A: File and disk encryption
Topic B: Peripheral and component security
Topic C: Mobile device security
Lab: Peripheral Security 3hrs
Unit 6: Public key infrastructure 5hrs
Topic A: Public key cryptography
Topic B: Implementing public key infrastructure
Topic C: Web server security with PKI
Lab: Public key infrastructure 3hrs
Unit 7: Application and messaging security 5hrs
Topic A: Application security
Topic B: E-mail security
Topic C: Social networking and messaging
103
Lab: Application and messaging security 3hrs
Unit 8: Ports and protocols 5hrs
Topic A: TCP/IP basics
Topic B: Protocol-based attacks
Lab: Ports and protocols 3hrs
Unit 9: Network security 5hrs
Topic A: Network devices
Topic B: Secure network topologies
Topic C: Secure networking
Topic D: Virtualization and cloud computing
Lab: Network Security 3hrs
Unit 10: Wireless security 5hrs
Topic A: Wireless network security
Topic B: Mobile device security
Unit 11: Remote access security 5hrs
Topic A: Remote access
Topic B: Virtual private networks
Lab: Remote Access Security 3hrs
Unit 12: Vulnerability testing and monitoring 5hrs
Topic A: Risk and vulnerability assessment
Topic B: Auditing and logging
Topic C: Intrusion detection and prevention systems
Topic D: Incident response
Lab: Vulnerability testing and monitoring 3hrs
Unit 13: Organizational security 5hrs
Topic A: Organizational policies
Topic B: Education and training
Topic C: Disposal and destruction
Unit 14: Business continuity 5hrs
Topic A: Business continuity planning
Topic B: Disaster recovery
Topic C: Environmental controls
NH9000 Certified Ethical Hacker 104 Total Hours 90 Theory Hours
14 Laboratory Hours
COURSE TITLE: Certified Ethical Hacker
PREREQUISITE: None
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day
or evening sessions)
COURSE LENGTH: 104 hours
104
COURSE OVERVIEW: This class will immerse the student into an interactive environment where they will be
shown how to scan, test, hack and secure their own systems. Students then learn how intruders escalate privileges
and what steps can be taken to secure a system.
COURSE OBJECTIVES: This class will immerse the students into an interactive environment where they will be
shown how to scan, test, hack and secure their own systems. The lab intensive environment gives each student in-
depth knowledge and practical experience with the current essential security systems. Students will begin by
understanding how perimeter defenses work and then be lead into scanning and attacking their own networks, no
real network is harmed. Students then learn how intruders escalate privileges and what steps can be taken to secure a
system. Students will also learn about Intrusion Detection, Policy Creation, Social Engineering, DDoS Attacks,
Buffer Overflows and Virus Creation.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Logical Operations (2012): EC-Council Certified Ethical Hacking and Countermeasures v8 Student Kit. EC-
Council Publishing
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations.
COURSE OUTLINE:
Module 01: Introduction to Ethical Hacking 5hrs
Internet Crime Current Report: IC3
Data Breach Investigations Report
Types of Data Stolen From the Organizations
Essential Terminologies
Elements of Information Security
Module 02: Footprinting and Reconnaissance 5hrs
Footprinting Terminologies
What is Footprinting?
Objectives of Footprinting
Footprinting Threats
Finding a Company’s URL
Locate Internal URLs
Module 03: Scanning Networks 5hrs
Network Scanning
Types of Scanning
Checking for Live Systems - ICMP Scanning
Ping Sweep
Ping Sweep Tools
Module 04: Enumeration 5hrs
What is Enumeration?
Techniques for Enumeration
Netbios Enumeration
NetBIOS Enumeration Tool: SuperScan
NetBIOS Enumeration Tool: NetBIOS Enumerator
Enumerating User Accounts
Enumerate Systems Using Default Passwords
Module 05: System Hacking 5hrs
105
Information at Hand Before System Hacking Stage
System Hacking: Goals
CEH Hacking Methodology (CHM)
Password Cracking
Password Complexity
Password Cracking Techniques
Types of Password Attacks
Module 06: Trojans and Backdoors 5hrs
What is a Trojan?
Overt and Covert Channels
Purpose of Trojans
What Do Trojan Creators Look For?
Indications of a Trojan Attack
Common Ports used by Trojans
How to Infect Systems Using a Trojan?
Wrappers
Wrapper Covert Programs
Different Ways a Trojan can Get into a System
How to Deploy a Trojan?
Module 07: Viruses and Worms 5hrs
Introduction to Viruses
Virus and Worm Statistics 2010
Stages of Virus Life
Working of Viruses: Infection Phase
Working of Viruses: Attack Phase
Why Do People Create Computer Viruses?
Indications of Virus Attack
How does a Computer get Infected by Viruses?
Virus Hoaxes
Virus Analysis
Module 08: Sniffers 5hrs
Lawful Intercept
Benefits of Lawful Intercept
Network Components Used for Lawful Intercept
Wiretapping
Sniffing Threats
Module 09: Social Engineering 5hrs
What is Social Engineering?
Behaviors Vulnerable to Attacks
Factors that Make Companies Vulnerable to Attacks
Why is Social Engineering Effective?
106
Warning Signs of an Attack
Module 10: Denial of Service 5hrs
What is a Denial of Service Attack?
What is Distributed Denial of Service Attacks?
How Distributed Denial of Service Attacks Work?
Symptoms of a DoS Attack
Cyber Criminals
Organized Cyber Crime: Organizational Chart
Internet Chat Query (ICQ)
Module 11: Session Hijacking 5hrs
What is Session Hijacking?
Dangers Posed by Hijacking
Why Session Hijacking is Successful?
Key Session Hijacking Techniques
Brute Forcing
Brute Forcing Attack
HTTP Referrer Attack
Spoofing vs. Hijackin
Module 12: Hijacking Webservers 5hrs
Webserver Market Shares
Open Source Webserver Architecture
IIS Webserver Architecture
Website Defacement
Case Study
Why Web Servers are Compromised?
Impact of Webserver Attacks
Webserver Misconfiguration
Module 13: Hacking Web Applications 5hrs
Web Application Security Statistics
Introduction to Web Applications
Web Application Components
How Web Applications Work?
Web Application Architecture
Web 2.0 Applications
Module 14: SQL Injection 5hrs
SQL Injection is the Most Prevalent Vulnerability in 2010
SQL Injection Threats
What is SQL Injection?
SQL Injection Attacks
How Web Applications Work?
107
Server Side Technologies
Module 15: Hacking Wireless Networks 5hrs
Wireless Networks
Wi-Fi Usage Statistics in the US
Wi-Fi Hotspots at Public Places
Wi-Fi Networks at Home
Types of Wireless Networks
Wireless Standards
Service Set Identifier (SSID)
Wi-Fi Authentication Modes
Module 16: Evading IDS, Firewalls, and Honeypots 5hrs
Intrusion Detection Systems (IDS) and its Placement
How IDS Works?
Ways to Detect an Intrusion
Types of Intrusion Detection Systems
System Integrity Verifiers (SIV)
General Indications of Intrusions
General Indications of System Intrusions
Module 17: Buffer Overflow 5hrs
Buffer Overflows
Why are Programs And Applications Vulnerable?
Understanding Stacks
Stack-Based Buffer Overflow
Understanding Heap
Heap-Based Buffer Overflow
Stack Operations
Shellcode
Module 18: Cryptography 5hrs
Cryptography
Types of Cryptography
Government Access to Keys (GAK)
Ciphers
Advanced Encryption Standard (AES)
Data Encryption Standard (DES)
RC4, RC5, RC6 Algorithms
The DSA and Related Signature Schemes
RSA (Rivest Shamir Adleman)
Module 19: Penetration Testing 5hrs
Introduction to Penetration Testing
Security Assessments
Vulnerability Assessment
108
LAB: Review exercises 14hrs
109
Computer and Network Support Technician Educational objectives:
The Computer and Network Support Technician Program is a three part program. Part 1: Microsoft Office: This program is designed to provide the students with Beginning to Intermediate knowledge of Microsoft Office applications: Word, Excel, PowerPoint, and Outlook. Part 2: A+ Comprehensive: The student will be taught the skills necessary to assemble, repair, troubleshoot, and configure a computer. The student will teardown and re-build a fully functional, state of the art computer. Part 3: Net+ Networking Fundamentals: Provides students with the fundamentals of networking by giving them hands-on training in networking skills and concepts that affect many aspects of networking. Students will cover such topics as: basic networking, protocols, network devices, TCP/IP architecture, internet addressing, routing, servers, remote connectivity, user management, network security, encryption and firewalls, as well as troubleshooting and diagnostic tools. The Network+ course is widely accepted as the prerequisite course for Cisco CCNA and Microsoft Certifications. We also include interactive computer lab hours in this program, to further support the learning experience. Upon completion of the program, the student will be able to successfully function within the Microsoft Office suite, assemble, repair or upgrade computer hardware, install software and set-up or troubleshoot networks. The student will have acquired the skills necessary to obtain an entry-level position as a Computer Support Specialist, Call Center Support, Teleservice Operations, Customer Service Representative, Technical Support Specialist, Help Desk Technician, Network and Computer Systems Administrator, Hardware Specialist, PC Technician, and Desktop Support Technician. Course Tuition: $4,995.00 Total Hours: 424 Hours Grading Scale: A= 100-93 B= 92-83 C= 82-73 D= 72-63 F= Below 62 I= Incomplete W= Withdrew
COURSE TITLE: Microsoft Office Basic
PREREQUISITE: None
NH200 Microsoft Office Basic 80 Total Hours 60.5 Theory Hours
19.5 Laboratory Hours
110
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day
or evening sessions)
COURSE LENGTH: 80 Hours
COURSE OVERVIEW: This course is intended for individuals who are looking to familiarize themselves with the basics of personal computers and the basics of Microsoft Office Applications
Including:
Managing files, folders, and libraries, as well as options for customizing the Windows 7 environment.
Create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.
Create spreadsheets and workbooks that can be used to store, manipulate, and share data.
Create and deliver engaging multimedia presentations that convey the key points of your message through the use of text, graphics, and animations.
Manage all aspects of email communication.
Enhance the appearance of documents by formatting text, paragraphs, and documents
Find and replace text
Use proofing tools to correct spelling and grammar errors
Work with basic formulas and functions
Use multiple worksheets
Enhance worksheets
Use styles and AutoFormats
Work with charts.
Use and create Outlook templates and forms
Work with proofing tools and objects
Use WordArt and clip art
Build slide shows
Play slide shows
COURSE OBJECTIVES: This course will introduce the Windows 7 environment to students with little to no experience working with the Windows operating system. Students will be introduced to topics such as the start menu, the desktop, managing files, folders, and libraries, as well as options for customizing the Windows 7 environment. This course also provides students with the knowledge and skills to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents, create spreadsheets and workbooks that can be used to store, manipulate, and share data, manage email and calendars, and create and deliver engaging multimedia presentations that convey the key points of your message through the use of text, graphics, and animations.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS: Axzo Press (2009): Windows 7: Basic + CertBlaster, Student Manual. Axzo Press Publishing
111
Logical Operations (2013) - LogicalCHOICE Microsoft Office Word 2013: Part 1 – Logical Operations Logical Operations (2013) - LogicalCHOICE Microsoft Office Excel 2013: Part 1 – Logical Operations Logical Operations (2013) - LogicalCHOICE Microsoft Office Outlook 2013: Part 1 – Logical Operations Logical Operations (2013) - LogicalCHOICE Microsoft Office PowerPoint 2013: Part 1 – Logical Operations Office Suite 2013 Virtual PC INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assessments are given at the end of each module.
COURSE OUTLINE:
Unit 01 - The Windows 7 Environment 2.5 hrs
Topic: The Windows 7 Desktop
Logging on
Windows 7 Desktop Components
Demo - Desktop Tour
The Mouse and Mouse Pointer
Demo - Mouse
Topic: The Taskbar and Start Menu
The Start Menu
Demo - Start Menu
Taskbar with Open Applications
Demo - Switching Applications
Topic: Window Management
Window Management
Moving and Resizing Windows
Demo - Sizing Windows
Windows Program Components
Control Menu and Buttons
Menu Bar
Ribbon vs. Toolbar
Dialog Boxes
Demo - Commands
The Save As Dialog Box
Demo - Save As
Topic: Windows Help and Support
Windows Help and Support
Windows Help and Support Toolbar
Demo - Help
Shutdown and Logoff Options
Unit 01 Review
Unit 02 - Files, Folders, and Libraries 2.5hrs
112
Topic: Folders and Libraries
The Folder Hierarchy
Demo - Folder Hierarchy
Windows Explorer Components
Libraries
A Library’s Included Locations
Creating And Deleting Libraries
Demo - Library
Folder Naming Conventions
Renaming a Folder
Topic: Working with Files
Opening Files
File Extensions and Associates
Changing File Associates
Demo - File Association
Creating a Text File
The Save As Dialog Box
Printing Files
Demo - Printing
Moving Files and Folders
Copying Files and Folders
Deleting Files and Folders
Restoring Deleted Files
Demo - Move, Copy, Delete
Unit 02 Review
Unit 03 - Managing Content 2hrs
Topic: Working with Windows Explorer
View Options
Choosing Folder Details
Sorting Files
Stacks
Metadata
Demo - Customizing Explorer
Topic: Searching for Content
Search Boxes
Indexed Locations
Folder Searching Options
Demo - Search
Unit 03 Review
113
Unit 04 - Customizing the Environment 2.5hrs
Topic: Icons and Shortcuts
Taskbar Icons
A Jump List
Creating Shortcuts
Desktop Shortcuts
Arranging Desktop Icons
Customizing the Start Menu
Removing Start Menu Icons
Deleting a Shortcut
Adding a Folder to Favorites
Demo - Shortcuts
Demo - Custom Taskbar and Start Menu
Demo - Favorites
Topic: Gadgets
Some Desktop Gadgets
The Gadget Gallery
Gadget Settings
Demo - Gadgets
Topic: System Settings
The Control Panel
Setting Mouse Properties
Demo - Mouse Properties
Setting Keyboard Properties
Personalizing Windows
Changing the Background
Setting a Screen Saver
Demo - Desktop and Wallpaper
Sound Settings
Unit 04 Review
Unit 05 - Internet Explorer 8 2.5hrs
Topic: Web Browsing
Internet Software
Internet Explorer
Internet Explorer 8
Demo - Internet Explorer
Hyperlinks
URLs and the Address Bar
The History List
Topic: Tabbed Browsing
114
Tabs
Tabbed Browsing
Internet Options
Demo - Tabbed Browsing
Topic: Web Searching
Search Tips
Google Services
Demo - Search Engines
Topic: Customization
The Favorites List
Deleting Your Browsing History
Demo - Privacy
Adding an RSS Feed
Demo - RSS
Topic: Multimedia Content
Windows Media Player
Playing Video
Demo - Video
Unit 05 Review
Windows 7 Basic Labs 4hrs
Unit 6 – Getting Started with Word 1.5hrs
Topic A: Identify the Components of the Word Interface
Word 2013 Landing Page
A Word Document
The Word Application Window
The Ribbon
The Backstage View
The Clipboard Task Pane
The Quick Styles Gallery
Print Layout View
Last Location Bookmark
The View Tab
Demo 1-1: Working with Components of the Word Application Window
Demo 1-2: Opening and Displaying a Document in Different Views
Demo 1-3: Applying Different Window Views
Demo 1-4: Using Zoom Options
Topic B: Create a Word Document
The Print Window
Demo 1-5: Creating a New Document
Demo 1-6: Saving a Word Document
115
Demo 1-7: Previewing and Printing a Document
Topic C: Help
The Word Help Window
Demo 1-8: Finding Help in Word
Lesson 06 Review
Unit 7 - Editing a Document 1.5hrs
Topic A: Find and Select Text
Demo 2-1: Navigating and Selecting Text
Topic B: Modify Text
Live Preview
Demo 2-2: Copying and Pasting Text
The Undo Command
The Redo Command
Demo 2-3: Using the Undo and Redo Commands
Topic C: Find and Replace Text
The Navigation Pane
The Find and Replace Dialog Box
Find Options
Demo 2-4: Finding and Replacing Text
Lesson 07 Review
Unit 8 - Formatting Text and Paragraphs 1.5hrs
Topic A: Apply Character Formatting
Fonts
The Mini Toolbar
The Format Painter
Demo 3-1: Applying Different Font Options to Text
Demo 3-2: Highlighting Text
Demo 3-3: Using the Format Painter to Format Text
Topic B: Align Text Using Tabs
Text Aligned with Tab Stops
The Tabs Dialog Box
Demo 3-4: Setting Tabs
Topic C: Display Text as List Items
Bulleted and Numbered Lists
Demo 3-5: Creating a Bulleted List
Demo 3-6: Creating a Numbered List
Topic D: Control Paragraph Layout
Indents Applied to Paragraphs
Demo 3-7: Setting Paragraph Alignment
116
Demo 3-8: Setting Indents in a Paragraph
Demo 3-9: Setting Spacing Options in a Document
Demo 3-10: Setting Hyphenation Options
Topic E: Apply Borders and Shading
Page and Paragraph Borders
Shading Applied to Bordered Text
The Borders and Shading Dialog Box
Demo 3-11: Adding Borders and Shading
Topic F: Apply Styles
Word Styles Applied to Text
The Quick Styles Gallery
The Styles Task Pane
Demo 3-12: Applying Styles
Topic G: Manage Formatting
The Reveal Formatting Task Pane
Demo 3-13: Reveal and Clear Formatting
Demo 3-14: Find and Replace Formatting
Lesson 08 Review
Unit 9 - Adding Tables 1.5hrs
Topic A: Insert a Table
Data Organized into a Table
The Quick Tables Gallery
Demo 4-1: Inserting a Table in a Document
Topic B: Modify a Table
The TABLE TOOLS LAYOUT Tab
The Table Properties Dialog Box
Demo 4-2: Inserting and Deleting Rows and Columns
Demo 4-3: Moving and Resizing Columns
Topic C: Format a Table
The TABLE TOOLS DESIGN Tab
Demo 4-4: Formatting a Table
Topic D: Convert Text to a Table
The Convert Text to Table Dialog Box
The Convert Table To Text Dialog Box
Demo 4-5: Converting Data
Lesson 9 Review
Unit 10 - Managing Lists 1.5hrs
Topic A: Sort a List
Demo 5-1: Sorting a List
117
Topic B: Renumber a List
Demo 5-2: Renumbering a List
Topic C: Customize a List
A Multilevel List
The Multilevel List Gallery
Demo 5-3: Creating a Multilevel List
Demo 5-4: Customizing a List's Appearance
Lesson 10 Review
Unit 11 - Inserting Graphic Objects 1.5hrs
Topic A: Insert Symbols and Special Characters
Symbols
Wingdings
Demo 6-1: Inserting Symbols and Special Characters in a Document
Topic B: Add Images to a Document
Clip Art
The PICTURE TOOLS FORMAT Tab
Demo 6-2: Adding an Image to a Document
Lesson 11 Review
Unit 12 - Controlling Page Appearance 1.5hrs
Topic A: Apply a Page Border and Color
The Page Border Tab
Demo 7-1: Applying a Page Border
Topic B: Add a Watermark
A Watermark
The Printed Watermark Dialog Box
Demo 7-2: Adding a Watermark to a Document
Topic C: Add Headers and Footers
Headers and Footers
The HEADER & FOOTER TOOLS DESIGN Tab
Demo 7-3: Inserting Headers and Footers
Demo 7-4: Modifying a Header and Footer
Topic D: Control Page Layout
Portrait and Landscape Orientations
Manual Page Breaks
The Page Setup Dialog Box
Demo 7-5: Controlling Page Layout
Lesson 12 Review
Unit 13 - Proofing a Document 1.5hrs
Topic A: Check Spelling and Grammar
118
The Spelling Pane
The Grammar Pane
Readability Statistics
The Word Count Dialog Box
Demo 8-1: Enabling Readability Statistics
Demo 8-2: Checking Spelling, Grammar, and Length of a Document
Topic B: Other Proofing Tools
The Thesaurus
Demo 8-3: Using the Thesaurus
The Research Task Pane
Demo 8-4: Using the Research Task Pane
Translating Selected Text
Research Options
Demo 8-5: Checking Accessibility
Lesson 13 Review
Unit 14 - Customizing the Word Environment 1.5hrs
Topic A: Customize the Word Interface
The Word Options Dialog Box
The AutoCorrect Dialog Box
Demo 9-1: Customizing the Quick Access Toolbar
Demo 9-2: Customizing the Ribbon
Demo 9-3: Setting AutoCorrect Options
Topic B: Additional Save Options
Word 2013 File Formats
Demo 9-4: Saving a Word Document in a Different File Format
Demo 9-5: Using the Compatibility Checker
Demo 9-6: Changing AutoSave Options
Demo 9-7: Recovering an Unsaved Document
Lesson 14 Review
Word Basic Labs 2.5hrs
Unit 15- Getting Started with Microsoft Excel 2013 1.5hrs
Topic A: Identify the Elements of the Excel Interface
Microsoft Excel 2013
Spreadsheets, Worksheets, and Workbooks
The Excel Interface
Cell References and the Formula Bar
The Go To Feature
ScreenTips and Key Tips
Demo 1-1: Excel Elements
Topic B: Create a Basic Worksheet
119
The Ribbon
The Backstage View
Data Types
Excel 2013 File Formats
SkyDrive
The Convert Option
The Compatibility Checker
Demo 1-2: Creating a Spreadsheet
Topic C: Use the Help System
The Excel Help Window
Demo 1-3: Using Help System
Lesson 15 Review
Unit 16 - Performing Calculations 1.5hrs
Topic A: Create Formulas in a Worksheet
Formulas
The Formula Bar
Elements of an Excel Formula
Common Mathematical Operators
The Order of Operations
Demo 2-1: Creating Formulas
Topic B: Insert Functions in a Worksheet
Functions
The Function Library
Using the AutoSum Button
The Formula AutoComplete Feature
Demo 2-2: Insert Functions in a Worksheet
Topic C: Reuse Formulas
The Cut, Copy, and Paste Commands
Relative References
Absolute References
Mixed References
Demo 2-3: Reusing Formulas
Lesson 16 Review
Unit 17 - Modifying a Worksheet 1.5hrs
Topic A: Manipulate Data
The Undo and Redo Commands
Auto Fill
Live Preview
The Clear Button
120
Demo 3-1: Manipulating Data
Topic B: Insert, Manipulate, and Delete Cells, Columns, and Rows
The Insert and Delete Options
The Hide and Unhide Options
Demo 3-2: Adjust Display of Columns
Topic C: Search for and Replace Data
Cell Names and Range Names
The Find Command
The Replace Command
Demo 3-3: Searching for and Replacing Data
Topic D: Spell Check a Worksheet
The Spelling Dialog Box
Demo 3-4: Spell Checking a Worksheet
Lesson 17 Review
Unit 18 - Formatting a Worksheet 1.5hrs
Topic A: Modify Fonts
Fonts
The Font Group
The Format Cells Dialog Box
Galleries
Live Preview and Formatting
The Mini Toolbar
Demo 4-1: Modifying Fonts
Topic B: Add Borders and Color to Cells
Border Options
Sheet Backgrounds
Demo 4-2: Adding Borders and Color to Cells
Topic C: Apply Number Formats
Number Formats
Number Formats in Excel
Demo 4-3: Applying Number Formats
Topic D: Align Cell Contents
The Indent Commands
The Wrap Text Command
Orientation Options
Demo 4-4: Aligning Cell Contents
Topic E: Apply Cell Styles
Cell Styles
Demo 4-5: Applying Cell Styles
Lesson18 Review
121
Lesson 19 - Printing Workbook Contents 1.5hrs
Topic A: Define the Basic Page Layout for a Workbook
The Page Setup Dialog Box
Workbook Views
Headers and Footers
Header and Footer Settings
Page Margins
Page Orientation
Demo 5-1: Previewing a Workbook Before Print
Demo 5-2: Applying Print Changes
Topic B: Refine the Page Layout and Apply Print Options
Zoom Options
Page Breaks
The Print Area
Printing Titles
Scaling Options
Demo 5-3: Refine Print Layout
Lesson 19 Review
Unit 20 - Managing Large Workbooks 1.5hrs
Topic A: Format Worksheet Tabs
Tab Formatting Options
Demo 6-1: Formatting Worksheet Tabs
Topic B: Manage Worksheets
Insertion and Deletion Options for Worksheets
Hide and Unhide Options
Worksheet References in Formulas
Demo 6-2: Managing Worksheets
Topic C: Manage the View of Worksheets and Workbooks
The Split Command
The Freeze Panes Options
The Arrange All Command
The View Side by Side Command
Demo 6-3: Managing the View of Worksheets and Workbooks
Lesson 20 Review
Unit 21 - Customizing the Excel Environment 2hrs
Topic A: Customize General and Language Options
The Excel Options Dialog Box
The General Options
The Language Options
Demo 7-1: Customizing General and Language Options
122
Topic B: Customize Formula Options
The Formulas Options
Demo 7-2: Formula Options
Topic C: Customize Proofing and Save Options
The Proofing Options
The Save Options
Demo 7-3: Customizing Proofing and Save Options
Topic D: Customize the Ribbon and Quick Access Toolbar
The Customize Ribbon Options
The Quick Access Toolbar Options
Demo 7-4: Customizing the Quick Access Toolbar
Topic E: Customize the Functionality of Excel by Enabling Add-Ins
What Are Add-Ins?
The DEVELOPER Tab
The Add-Ins Dialog Box
Demo 7-5: Customizing the Functionality of Excel
Topic F: Customize Advanced and Trust Center Options
The Advanced Options
The Trust Center Options
Demo 7-6: Customizing Advanced and Trust Center Options
Lesson 21 Review
Excel Basic Labs
5hrs
Unit 22- Getting Started with PowerPoint 1.5hrs
Topic A: Navigate the PowerPoint Environment
What Is PowerPoint?
Slides
The Start Screen
The PowerPoint 2013 User Interface
The Ribbon
Screen Tips
Dialog Box Launchers
The Quick Access Toolbar
The Left Pane
The Status Bar
Contextual Tabs
The Backstage View
Demo 1-1: Navigating the PowerPoint 2013 User Interface
Topic B: Create and Save a PowerPoint Presentation
The Default PowerPoint Presentation
123
Notes
The Save As Screen
Demo 1-2: Creating and Saving a PowerPoint Presentation
Topic C: Use Help
PowerPoint Help
The PowerPoint Help Toolbar
The Search Help Field
Demo 1-3: Using PowerPoint Help
Lesson 22 Review
Unit 23 - Developing a PowerPoint Presentation 1.5hrs
Topic A: Select a Presentation Type
Templates
Project Type Options
The Open Screen
Demo 2-1: Creating a Presentation from a Template
Topic B: View and Navigate a Presentation
Presentation Views
Master Views
Color View Options
SLIDE SHOW Tab
The Protected View
Demo 2-2: Viewing and Navigating a Presentation
Topic C: Edit Text
Text Boxes
The Mini Toolbar
Cut, Copy, and Paste Options
The Clipboard
The Clipboard Paste Options
The Paste Special Command
Galleries
Demo 2-3: Editing Text
Topic D: Building a Presentation
Types of Slide Layouts
Slide Size and Orientation
Themes
Theme Variants
Background Styles
The Format Background Pane
Demo 2-4: Adding, Deleting, and Modifying Slides
Demo 2-5: Arranging Slides
124
Demo 2-6: Working with Themes
Lesson 23 Review
Unit 24 - Performing Advanced Text Editing 1.5hrs
Topic A: Format Characters
The Font Dialog Box
WordArt Styles
The Format Painter
The Replace Fonts Option
Demo 3-1: Formatting Characters
Topic B: Format Paragraphs
Bulleted Lists
Numbered Lists
Demo 3-2: Using Bulleted and Numbered Lists
Text Alignment
Vertical Text Alignment
The Format Shape Pane
The AutoFit Feature
Spacing Options
Text Direction Options
Rulers
Demo 3-3: Formatting Paragraphs
Topic C: Format Text Boxes
Text Placeholder Formatting Options
Shape Fills
Shape Outlines
Shape Effects
Demo 3-4: Formatting Text Boxes
Lesson 24 Review
Unit 25 - Adding Graphical Elements to Your Presentation 1.5hrs
Topic A: Insert Clip Art and Images
Pictures
The Online Pictures Command
Clip Art
The Photo Album Feature
The Screenshot Tool
Demo 4-1: Inserting Clip Art and Images
Topic B: Insert Shapes
Shapes
The DRAWING TOOLS Contextual Tab
125
The Merge Shapes Feature
Edit Points
Demo 4-2: Inserting Shapes
Lesson 25 Review
Unit 26 - Modifying Objects in Your Presentation 1.5hrs
Topic A: Edit Objects
Object Selection Methods
Image Cropping
PICTURE TOOLS
The Remove Background Tool
Object Resizing Methods
Object Scaling Methods
Object Orientation Options
Image Compression Options
Demo 5-1: Editing Objects in your Presentation
Topic B: Format Objects
The Format Picture Pane
The Set Transparent Color Option
Picture Formatting Options
Demo 5-2: Formatting Pictures and Objects
Topic C: Group Objects
The Grouping Feature
Demo 5-3: Grouping Objects
Topic D: Arrange Objects
Object Order
Guides and Gridlines
Demo 5-4: Arranging Objects
Topic E: Animate Objects
Built-in Animation Effects
Demo 5-5: Animating Objects
Lesson 26 Review
Unit 27 - Adding Tables to Your Presentation 1.5hrs
Topic A: Create a Table
Tables
Table Creation Options
The Insert Table Dialog Box
Demo 6-1: Creating a Table
Topic B: Format a Table
The DESIGN Tab
126
The LAYOUT Tab
Table Styles
Demo 6-2: Formatting a Table
Topic C: Insert a Table from Other Microsoft Office Applications
The Insert Object Dialog Box
Demo 6-3: Inserting a Microsoft Excel Spreadsheet
Lesson 27 Review
Unit 28 - Adding Charts to Your Presentation 1.5hrs
Topic A: Create a Chart
Charts
Chart Data
Chart Types
Demo 7-1: Creating a Chart
Topic B: Format a Chart
The DESIGN Tab
The FORMAT Tab
The Quick Access Chart Commands
Chart Layouts
Chart Styles
Demo 7-2: Formatting a Chart
Topic C: Insert a Chart from Microsoft Excel
Demo 7-3: Inserting a Chart From Microsoft Excel
Lesson 28 Review
Unit 29 - Preparing to Deliver Your Presentation 1.5hrs
Topic A: Review Your Presentation
AutoCorrect Feature Options
The Spell Checker Feature
The Research Pane
Compatibility and Accessibility (1 of 2)
Compatibility and Accessibility (2 of 2)
Demo 8-1: Reviewing Your Presentations
Topic B: Applying Transitions
Transitions
Demo 8-2: Applying Transitions
Topic C: Print Your Presentation
The Print Command
Handouts
Outlines
Notes Pages
127
Full Page Slides
Demo 8-3: Setting Your Print Options
Topic D: Deliver Your Presentation
Presentation Options
PowerPoint Presentation File Formats
Demo 8-4: Presenting a Slide Show
Demo 8-5: Saving a Presentation as a PDF
Lesson 29 Review
PowerPoint Basic Labs 4hrs
Unit 30 – - Getting Started With Outlook 2013 1.5hrs
Topic A: Navigate the Outlook Interface
Email Addresses
Components of the Outlook Interface
Components of the Ribbon
The Backstage View
The Backstage View for an Email
The Mail Workspace
Read and Unread Messages
The Calendar Workspace
The People Workspace
Additional Outlook Tools
Peeks
Demo 1-1: Exploring the Outlook 2013 Interface
Topic B: Perform Basic Email Functions
The Message Form
Message Form Tabs
Message Response Options
Demo 1-2: Creating and Sending an Email
Inline Replies
Demo 1-3: Reading and Responding to Emails
Print Options
Demo 1-4: Printing an Email Message
The Deleted Items Folder
Demo 1-5: Deleting Email Messages
Topic C: Use Outlook Help
Outlook Help
Outlook Help Toolbar Buttons
Demo 1-6: Exploring Outlook Help
Lesson 30 Review
Unit 31 - Composing Messages 1.5hrs
128
Topic A: Create an Email Message
The Address Book
Global Address List
MailTips
Demo 2-1: Creating a New Email Message
Topic B: Check Spelling and Grammar
Automatic Spell Check
The Spelling and Grammar Dialog Box
Components of the Spelling and Grammar Dialog Box
Demo 2-2: Checking Spelling and Grammar in a Message
Topic C: Format Message Content
Live Preview
The Mini Toolbar
Demo 2-3: Formatting Message Content
Topic D: Attach Files and Items
The Paperclip Icon
Attachments in HTML or Plain Text Messages and Rich Text Messages
Outlook Items as Attachments
Attachment Reminder
Demo 2-4: Attaching a File to a Message
Topic E: Enhance an Email Message
The Illustrations Command Group
SmartArt
The Screenshot Tool
Text Commands
WordArt
Contextual Tabs
Contextual Tool Tabs
The Background Removal Tool
Galleries
Demo 2-5: Enhancing an Email Message with an Image
Styles
Themes
Demo 2-6: Enhancing an Email Message with SmartArt and Themes
Topic F: Manage Automatic Message Content
Stationery and Themes
Font Options
Demo 2-7: Specifying Font Options
Signatures
Demo 2-8: Creating and Applying an Email Signature
129
Lesson 31 Review
Unit 32 - Reading and Responding to Messages 1.5hrs
Topic A: Customize Reading Options
Desktop Alerts
Pane Views
Message Preview
Conversations
Demo 3-1: Customizing Your Reading Options
Topic B: Work with Attachments
Attachment Preview
Demo 3-2: Working with Attachments
Topic C: Manage Your Message Responses
The InfoBar
Voting and Tracking Options
Voting Options in an Email
A Delivery Receipt
A Read Receipt
Demo 3-3: Using Tracking Options
A Read Receipt (Cont.)
The Recall Option
Demo 3-4: Recalling a Sent Message
Lesson 32 Review
Unit 33 - Managing Your Messages 1.5hrs
Topic A: Manage Messages Using Tags, Flags, and Commands
Mark as Unread/Read
Color Categories
Demo 4-1: Using Tags to Manage Messages
Flag for Follow-Up
Demo 4-2: Using Flags to Manage Messages
The Ignore Conversation Command
Clean Up Commands
Demo 4-3: Using Commands to Manage Messages
Topic B: Organize Messages Using Folders
Default Email Folders
Email Folders on the Server
Demo 4-4: Organizing Messages Using Folders
Lesson 33 Review
Unit 34 - Managing Your Calendar 1.5hrs
Topic A: View the Calendar
130
Calendar Grid Arrangement Options
The Weather Bar
The Daily Task List
Calendar Layout Options
Demo 5-1: Customizing Your Calendar View
Topic B: Manage Appointments
The Appointment Form
Reminders
Show As Options
The Private Option
Demo 5-2: Creating an Appointment
Topic C: Manage Meetings
The Meeting Form
The Room Finder Pane
The Scheduling Assistant
Share Meeting Notes Using OneNote
Demo 5-3: Responding to a Meeting Request
Demo 5-4: Proposing a New Time for a Meeting
Demo 5-5: Creating a Recurring Meeting Request
Topic D: Print Your Calendar
Demo 5-6: Printing Your Calendar
Lesson 34 Review
Unit 35 - Managing Your Contacts 1.5hrs
Topic A: Create and Update Contacts
The People Hub
The Contact Form
Demo 6-1: Creating and Updating Contacts
Topic B: View and Organize Contacts
Contact Views
The Find Tool
Demo 6-2: Viewing and Organizing Your Contacts
Demo 6-3: Printing Your Contacts
Lesson 35 Review
Unit 36 - Working With Tasks and Notes 1.5hrs
Topic A: Manage Tasks
The Tasks Workspace
The Task Form
Task Views
Demo 7-1: Managing Tasks
131
Topic B: Manage Notes
The Notes Workspace
Note Views
Demo 7-2: Managing Notes
Lesson 36 Review
Unit 37 - Customizing the Outlook Environment 1.5hrs
Topic A: Customize the Outlook Interface
Demo 8-1: Customizing the Outlook Interface
Topic B: Create and Manage Quick Steps
Quick Steps
The Manage Quick Steps Dialog Box
Demo 8-2: Creating and Managing Quick Steps
Lesson 37 Review
Outlook Basic Labs 4hrs
NH201 Microsoft Office
Intermediate 120 Total Hours
80.5 Theory Hours
39.5 Laboratory Hours
COURSE TITLE: Microsoft Office Intermediate
PREREQUISITE: None
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day
or evening sessions)
COURSE LENGTH: 120 Hours
COURSE OVERVIEW: This course is intended for individuals who are looking to further themselves with the basics of personal computers and the intermediate to advanced levels of Microsoft Office Applications
Including:
Creating more complex documents that include lists, tables, charts, graphics, and newsletter layouts.
Merge data into documents to personalize correspondence and address envelopes and labels with the data.
Create and work with lengthy documents, collaborate with others on documents, and create forms in Microsoft Word.
Using advanced Excel 2013 functionality such as advanced formula creation, tables, charts, PivotTables/ PivotCharts and VLookups.
Skills to automate common tasks, audit workbooks to avoid errors, share data with other people, analyze data, and use Excel data in other applications.
User Accounts and installing devices and printers, file management and protection techniques.
Using utilities such as System Restore and configure networking in Windows.
132
COURSE OBJECTIVES: Students will learn some of the more advanced techniques for working with the Windows 7 environment. In addition to topics such User Accounts and installing devices and printers, file management and protection techniques will be addressed. Students will also learn how to use utilities such as System Restore and configure networking in Windows 7. This course provides students with the knowledge and skills to create more complex documents that include lists, tables, charts, graphics, and newsletter layouts. You will also merge data into documents to personalize correspondence and address envelopes and labels with the data as well.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Axzo Press (2009): Windows 7: Advanced + CertBlaster, Student Manual. Axzo Press Publishing Logical Operations (2013) - LogicalCHOICE Microsoft Office Word 2013: Part 2 – Logical Operations Logical Operations (2013) - LogicalCHOICE Microsoft Office Word 2013: Part 3 – Logical Operations Logical Operations (2013) - LogicalCHOICE Microsoft Office Excel 2013: Part 2 – Logical Operations Logical Operations (2013) - LogicalCHOICE Microsoft Office Excel 2013: Part 3 – Logical Operations Office Suite 2013 Virtual PC INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assessments are given at the end of each module.
COURSE OUTLINE:
Unit 01 - User Accounts 2.5hrs
Topic: Account Management
User Account
Two Types of User Accounts
User Account Privileges
Administrator and Guest Accounts
Manage Accounts
Creating a User Account
Editing a User Account
Account Pictures
Deleting Accounts
To Make Administrative Changes
Switching User Accounts
Ctrl+Alt+Delete Account Options
Demo - User Accounts
Topic: Password Management
Password Rules
Password Guidelines
Creating an Account Password
Disabling an Account
Demo - Delete and Disable Users
The Computer Management Window
Unit 01 Review
133
Unit 02 - Devices and Printers 2.5hrs
Topic: Devices
Interacting With Your Devices
Device Stage
The Device and Printers Window
Troubleshooting Devices
Windows ReadyBoost
Safely Remove Hardware and Eject Media
Demo - Devices
Topic: Printers
Adding a Printer
Changing a Default Printer
Printing Terms
Canceling a Print Job
Removing a Printer
Demo - Printers
Unit 02 Review
Unit 03 - File Management and Protection 2.5hrs
Topic: File and Folder Management
File Attributes
Setting File Attributes
Open the Folder Options Dialog Box
Demo - Files and Folders
Topic: File Protection
Backup and Restore
Configure Automatic Backups
Demo - Backup
Restoring Files and Folders
Demo - Restore
BitLocker To Go
Demo - BitLocker
Unit 03 Review
Unit 04 - Programs and Utilities 2.5hrs
Topic: Disk Maintenance
Disk Cleanup
Clean Up a Drive and Free Up Space
Demo - Disk Cleanup
Disk Defragmenter
Demo - Disk Defragmenter
Demo - Install a Program
134
Demo - Uninstalling a Program
Topic: System Restore
Restore Points
Creating a Restore Point
Demo - Create Restore Point
Restoring a PC to a Previous State
Demo - Using Restore Points
Topic: Troubleshooting
Windows Troubleshooting
Demo - Task Manager
Demo - Troubleshooting Problems
The Program Compatibility Wizard
The Problem Steps Recorder (PSR)
Demo - PSR
Advanced Startup Options
Demo - Advanced Startup Options
Unit 04 Review
Unit 05 - Networks and Mobile Computing 2.5hrs
Topic: Networks
Components of a Network
Local Area Network
Internet Connection Options
Network Models and Resources
Domains
Workgroups and Homegroups
The Network and Sharing Center
Network Locations
Remote Connection Options
Connect to a Workplace with a VPN
Demo - VPN
Connect to a Workplace Window
DirectAccess
Topic: File and Printer Sharing
Network Sharing Options
Sharing via Public Folders
Sharing Files with Specific Users
Demo - Folder Sharing
Unit 06 - Security 2.5hrs
Topic: User Account Control
135
Standard User Account Security
User Account Control Settings
Changing the UAC Settings
Demo - UAC
Topic: Windows Firewall
Windows Firewall
View the Status of Windows Firewall
Enable or Disable Windows Firewall
Set Windows Firewall Exceptions
Demo - Windows Firewall
Topic: Windows Update
Windows Updates
Configuring Automatic Updates
Checking for Updates
Demo - Windows Update
Topic: Malware Protection
Malware Types
The Action Center
Antivirus Software
Windows Defender
Configuring Windows Defender
Demo - Windows Defender
Topic: Internet Explorer Security and Privacy
Phishing
Security Zones
Custom Security Zones
Configuring the SmartScreen Filter
Clearing your Browsing History
Change Settings for Temporary Files
Third-party Cookies
InPrivate Browsing
InPrivate Filtering
Demo - Internet Explorer
Unit 06 Review
Windows 7 Advanced Labs 9 hrs
Unit 07 - Working with Tables and Charts 2hrs
Topic A: Sort Table Data
Single-Level Sort
Demo 1-1: Sorting Table Data
Topic B: Control Cell Layout
136
Merged Table Cells
Merged Title Row and Category Cells
Demo 1-2: Controlling Cell Layout
Topic C: Perform Calculations in a Table
Formula Examples
Number Format Masks
Formula Arguments
Equations
Demo 1-3: Performing Calculations in a Table
Topic D: Create a Chart
Chart Components as Seen in a Bar Chart
Chart Types
Caption Dialog Box
Demo 1-4: Creating a Chart
Lesson 07 Review
Unit 08 - Customizing Formats Using Styles and Themes 2hrs
Topic A: Create and Modify Text Styles
Built-In Style Examples
Styles on the Ribbon
Styles Task Pane Launcher
The Styles Task Pane
Linked Style
Kerning
Create New Style from Formatting Dialog Box
Create New Style from Formatting
Style Sets
Demo 2-1: Creating and Modifying Text Styles
Topic B: Create Custom List or Table Styles
Creating a New List Style
Creating a New Table Style
Demo 2-2: Creating and Modifying List and Table Styles
Topic C: Apply Document Themes
Themes Gallery
Save Current Theme Dialog Box
Demo 2-3: Applying Document Themes
Lesson 08 Review
Unit 09 - Using Images in a Document 2hrs
Topic A: Resize an Image
Picture Layout Size Options
137
Cropping Handles
Crop to Shape
Demo 3-1: Resizing an Image
Topic B: Adjust Image Appearance
The Adjust Group
Original and Corrected Image
Picture Corrections Options
More Corrections Options
Picture Color Options
More Picture Color Options
Artistic Effects Options
Pencil and Chalk Artistic Effects
Removing Background from an Image
Demo 3-2: Adjusting Image Corrections Options
Demo 3-3: Adjusting Image Color
Demo 3-4: Applying Artistic Effects
Demo 3-5: Adjusting Image Appearance
Demo 3-6: Removing the Background from an Image
Topic C: Integrate Pictures and Text
Layout Dialog Box Text Wrap Options
Layout Options Button
Text Wrapping Styles
Through Wrap Option with Wrap Points
Image Position
Layout Dialog Box Position Options
Horizontal Layout Positions
Vertical Layout Positions
Alignment Guides
Rotate Image
Demo 3-7: Integrating Pictures and Text
Topic D: Insert and Format Screenshots
Screenshot Tool
Demo 3-8: Inserting and Formatting Screenshots
Topic E: Insert Video
Video Link
Insert Video with Embed Code
Insert Video from Search
Demo 3-9: Inserting a Video Link
Lesson 09 Review
Unit 10 - Creating Custom Graphic Elements 2hrs
138
Topic A: Create Text Boxes and Pull Quotes
Examples of Pull Quote and Sidebar
Demo 4-1: Creating Text Boxes and Pull Quotes
Topic B: Draw Shapes
Shape Categories
Drawing Canvas
Demo 4-2: Drawing Shapes
Topic C: Add WordArt and Other Text Effects
WordArt Gallery
Drop Cap Formatting
Demo 4-3: Adding WordArt and Other Text Effects
Topic D: Create Complex Illustrations with SmartArt
Adding Text to a SmartArt Graphic
Choose a SmartArt Graphic Dialog Box
SmartArt Graphic Categories
Demo 4-4: Creating Complex Illustrations with SmartArt
Lesson 10 Review
Lesson 11 - Inserting Content Using Quick Parts 2hrs
Topic A: Insert Building Blocks
Quick Parts Menu
Building Blocks Organizer
Building Blocks Pane Columns
Demo 5-1: Inserting Building Blocks
Topic B: Create and Modify Building Blocks
Create New Building Block Dialog Box
Demo 5-2: Creating and Modifying Building Blocks
Topic C: Insert Fields Using Quick Parts
Quick Parts Menu
Field Codes and Field Values
Field Code Syntax
Field Dialog Box
Field Dialog Box Showing Field Codes
Field Code Categories
Demo 5-3: Inserting Fields Using Quick Parts
Lesson 11 Review
Unit 12 - Controlling Text Flow 2hrs
Topic A: Control Paragraph Flow
Paragraph Flow Control
Demo 6-1: Controlling Paragraph Flow
139
Topic B: Insert Section Breaks
Section Breaks
Demo 6-2: Inserting Section Breaks
Topic C: Insert Columns
Columns with Column Breaks
Columns Dialog Box with Custom Options Set
Demo 6-3: Inserting Columns
Topic D: Link Text Boxes to Control Text Flow
Linked Text Boxes
Demo 6-4: Linking Text Boxes to Control Text Flow
Lesson 12 Review
Unit 13 - Using Templates 2hrs
Topic A: Create a Document Using a Template
Word Templates
Template Storage Locations
Template and Template-Based Document
Demo 7-1: Creating a Document Using a Template
Topic B: Create a Template
MacroButton Syntax
Demo 7-2: Creating a Template
Lesson 13 Review
Unit 14 - Using Mail Merge 2hrs
Topic A: The Mail Merge Features
Mail Merge Fields and Merge Results
Data Source in a Word Table
Mail Merge Fields
Matching Mail Merge Fields
Insert Greeting Dialog Box
More Items Mail Merge Field
Mail Merge Rules
Mail Merge IF Rule
Mail Merge Data Sources
Mail Merge Process
MAILINGS Tab
Mail Merge Wizard Steps
Insert Merge Field Dialog Box
Mail Merge Recipients Dialog Box
SQL Warning Message
Demo 8-1: Performing a Mail Merge
140
Topic B: Merge Envelopes and Labels
Envelope with Merge Fields and Merge Results
Demo 8-2: Merging Envelope and Label Data
Topic C: Create a Data Source Using Word
Demo 8-3: Creating a Data Source Using Word
Lesson 14 Review
Lesson 15 - Using Macros 2hrs
Topic A: Automate Tasks Using Macros
Results of Running a Macro
Macros Dialog Box
Trust Center Options
The DEVELOPER Tab
Demo 9-1: Automating Tasks Using Macros
Topic B: Create a Macro
The Record Macro Dialog Box
Customize Keyboard Dialog Box
VBA Window
Demo 9-2: Creating a Macro
Lesson 15 Review
Word Intermediate labs 6hrs
Unit 16 - Collaborating on Documents 3hrs
Topic A: Modify User Information
Document Panel
Demo 1-1: Modifying User Information
Topic B: Share a Document
Demo 1-2: Sending a Document as an Attachment
Topic C: Compare Document Changes
Comparing Two Documents
Compare Documents Dialog Box
Demo 1-3: Comparing Document Changes
Topic D: Review a Document
Track Changes Options
Track Changes Indicator
Comments in Comment Pane
Comment Replies
Demo 1-4: Reviewing a Document
Topic E: Merge Document Changes
Combining Document Changes
Reviewing Pane
Topic F: Review Tracked Changes
141
Demo 1-5 & 1-6: Merging Document Changes and Accepting or Rejecting Changes
Topic G: Coauthor Documents
See Who Else is Editing the File
Notification of an Area Locked by Another User
Changes by Others are Highlighted in Green
Demo 1-7: Coauthoring a Document
Lesson 16 Review
Unit 17 - Adding Reference Marks and Notes 3hrs
Topic A: Add Captions
Captions
Caption Dialog Box
Demo 2-1: Adding Captions
Topic B: Add Cross-References
Cross-Reference in a Document
Demo 2-2: Adding Cross-References
Demo 2-3: Updating a Cross-Reference
Topic C: Add Bookmarks
Bookmark Dialog Box
Demo 2-4: Creating and Using Bookmarks
Topic D: Add Hyperlinks
Insert Hyperlink Dialog Box
Demo 2-5: Inserting Hyperlinks
Topic E: Insert Footnotes and Endnotes
Footnotes and Endnotes
Footnote and Endnote Dialog Box
Demo 2-6: Inserting Footnotes and Endnotes
Topic F: Add Citations and a Bibliography
Create Source Dialog Box
Demo 2-7: Inserting Citations and a Placeholder
Demo 2-8: Adding a Bibliography
Demo 2-9: Modify a Citation and Bibliography
Lesson 17 Review
Unit 18 - Simplifying and Managing Long Documents 3hrs
Topic A: Insert Blank and Cover Pages
Demo 3-1: Inserting Cover and Blank Pages
Topic B: Insert an Index
Index Dialog Box
Concordance File
Demo 3-2: Indexing a Document
142
Topic C: Insert a Table of Contents
Demo 3-3: Inserting a Table of Contents
Topic D: Insert an Ancillary Table
Mark Citation Dialog Box
Table of Authorities Dialog Box
Demo 3-4: Adding a Table of Figures
Demo 3-5: Adding a Table of Authorities
Topic E: Manage Outlines
Outline View
Demo 3-6: Creating and Organizing an Outline
Topic F: Create a Master Document
Master Document
Demo 3-7: Creating a Master Document
Demo 3-8: Modifying a Master Document
Lesson 18 Review
Unit 19 - Securing a Document 3hrs
Topic A: Suppress Information
Document Inspector Dialog Box
Demo 4-1: Hiding Text
Demo 4-2: Removing Personal Information from a Document
Topic B: Set Formatting and Editing Restrictions
Restrict Editing Task Pane
Demo 4-3: Setting Formatting and Editing Restrictions
Topic C: Add a Digital Signature to a Document
Digital Signature
Signatures Task Pane
Requested Signatures
Demo 4-4: Adding a Digital Signature to a Document
Topic D: Restrict Document Access
Demo 4-5: Setting a Password for a Document
Lesson 19Review
Unit 20 - Forms 3hrs
Topic A: Create Forms
Forms
Content Controls
Content Controls Panel
Demo 5-1: Using the Controls Group
Demo 5-2: Locking and Saving a Form
Topic B: Manipulate Forms
143
Demo 5-3: Adding and Removing Fields from a Form
Lesson 20 Review
Word Advanced Labs 9hrs
Unit 21 - Creating Advanced Formulas 2.5hrs
Topic A: Apply Range Names
Worksheet without Range Names
Worksheet with Range Names
Excel 2013’s Save Options
Where to Access Saved Versions
Demo 1-1: Adding Range Names
Demo 1-2 & 1-3: Editing and Deleting a Range Name
Demo 1-4: Using Range Names in a Formula
Topic B: Use Specialized Functions
The Function Library
Logical Functions
Statistical Functions
Syntax of the AVERAGE Function
The Insert Function Dialog Box
The Function Arguments Dialog Box
Demo 1-5: Locating Functions by Using the Function Reference
Demo 1-6: Using Functions
Lesson 21 Review
Unit 22 - Analyzing Data with Logical and Lookup Functions 2.5hrs
Topic A: Leverage Questions and Testing to Write Formulas
Topic B: Use Logical and Lookup Functions to Find Answers to Questions
Logical Functions
Demo 2-1: Working with Logical Functions
Demo 2-2: Combining IF and AND Functions
The VLOOKUP Function
The HLOOKUP Function
Demo 2-3: Working with Lookup Functions
Lesson 22 Review
Unit 23 - Organizing Worksheet Data with Tables 2.5hrs
Topic A: Create and Modify Tables
A Sample Table
The Create Table Dialog Box
The TABLE TOOLS DESIGN Contextual Tab
Demo 3-1: Converting a Range to a Table
Topic B: Sort and Filter Data
144
Data Sorted on a Single Column
Data Sorted on Multiple Columns
Filtered and Sorted Data
Advanced Filter with Three Criteria
Demo 3-2: Sorting Data and Removing Duplicate Records
Demo 3-3: Filtering Records
Topic C: Use Summary and Database Functions to Calculate Data
The SUBTOTAL Function
Demo 3-4: Using Subtotals with Range Data
Summary Functions in Table Total Row: Example 1
Summary Functions in Table Total Row: Example 2
Compare SUM to DSUM
Demo 3-5: Using Summary Functions in Tables
Demo 3-6: Using Database Functions
Lesson 23 Review
Unit 24 - Visualizing Data with Charts 2.5hrs
Topic A: Create Charts
Data in a Table
Data in a Chart
The Insert Chart Dialog Box
Demo 4-1: Creating Charts
Topic B: Modify and Format Charts
Demo 4-2: Modifying Charts
Demo 4-3: Formatting Charts
Topic C: Create a Trendline
Trendlines Forecasting Out Two Years
The Format Trendline Dialog Box
Demo 4-4: Creating a Trendline
Topic D: Create Advanced Charts
A Dual-Axes Chart
Demo 4-5: Creating a Dual-Axes Chart
Lesson 24 Review
Unit 25 - Analyzing Data with PivotTables, Slicers, and PivotCharts 2.5hrs
Topic A: Create a PivotTable
A Standard Table
A PivotTable
The PivotTable Field List Pane
The Summarize Values By Options
Summarizing Values by Using the MIN Function
145
The Show Values As Options
Showing Values As a Percent of the Grand Total
Combining Summarize and Show (Example 1)
Combining Summarize and Show (Example 2)
Demo 5-1: Creating PivotTables
Topic B: Filter Data by Using Slicers
Slicers and a PivotTable
Demo 5-2: Adding Slicers
Topic C: Analyze Data by Using PivotCharts
Slicers and a PivotChart
Demo 5-3: Creating a PivotChart
Lesson 25 Review
Unit 26 - Inserting Graphics 2.5hrs
Topic A: Insert and Modify Graphic Objects
The INSERT Tab’s Illustration Group
Types of Shapes
Demo 6-1: Inserting Pictures and Clip Art
Topic B: Layer and Group Graphic Objects
Layers
A Hidden Layer
The Same Layers in a New Stacking Order
Three Graphic Objects, No Grouping
Three Graphic Objects in One Group of Three
Demo 6-2: Inserting and Grouping Shapes
Topic C: Incorporate SmartArt
The Choose a SmartArt Graphic Dialog Box
Demo 6-3: Incorporating SmartArt
Lesson 26 Review
Unit 27 - Enhancing Workbooks 2.5hrs
Topic A: Customizing Workbooks
A Comment
Demo 7-1: Inserting Comments and Hyperlinks
Topic B: Manage Themes
Built-in Themes
Demo 7-2: Applying and Editing a Theme
Topic C: Create and Use Templates
An Expense Report Template
Demo 7-3: Creating a Template
Topic D: Protect Files
146
File Protection Options
The REVIEW Tab’s Changes Group
The Protect Sheet Dialog Box
The Protect Structure and Windows Dialog Box
Demo 7-4: Protecting a Worksheet and a Workbook
Lesson 27 Review
Excel Intermediate Labs 6.5hrs
Unit 28 - Automating Worksheet Functionality 3hrs
Topic A: Update Workbook Properties
Workbook Properties
Demo 1-1: Updating Workbook Properties
Demo 1-2: Modifying the Default Settings in Excel
Topic B: Create and Edit a Macro
Macros Icon
Record Macro Dialog Box
Naming Macros
Visual Basic for Applications
Demo 1-3: Creating a Macro
Demo 1-4: Editing a Macro
Topic C: Apply Conditional Formatting
Conditional Formatting
Conditional Formatting Rules Manager
Demo 1-5: Applying Conditional Formatting
Demo 1-6: Editing a Conditional Formatting Rule
Topic D: Add Data Validation Criteria
Data Validation
The Data Validation Dialog Box
Demo 1-7: Adding Data Validation Criteria
Lesson 28 Review
Unit 29 - Auditing Worksheets 3hrs
Topic A: Trace Cells
Trace Cells
Tracer Arrows
Demo 2-1: Tracing Cell Precedents and Dependents
Topic B: Troubleshoot Invalid Data and Formula Errors
The Error Checking Command
Data Validation
Demo 2-2: Troubleshooting Invalid Data
Demo 2-3: Troubleshooting Invalid Formulas
Topic C: Watch and Evaluate Formulas
147
Watch Window
The Evaluate Formula Icon
Demo 2-4: Evaluating a Formula
Topic D: Create a Data List Outline
Outlines
Demo 2-5: Creating a Data List Outline
Demo 2-6: Adding Subtotals to Grouped Data
Lesson 29 Review
Unit 30 - Analyzing and Presenting Data 3hrs
Topic A: Create Sparklines
Sparkline
The SPARKLINE TOOLS DESIGN Tab
Demo 3-1: Adding Sparklines to Your Worksheet
Demo 3-2: Editing Sparkline Data
Topic B: Create Scenarios
Scenarios
The Scenario Manager Dialog Box
Demo 3-3: Adding a Scenario
Demo 3-4: Editing Scenario Data
Topic C: Perform a What-If Analysis
Goal Seek Dialog Box
Solver Tool Parameters
Demo 3-5: Using Goal Seek
Demo 3-6: Installing the Solver Tool Add-In
Demo 3-7: Using Solver to Perform a What-If Analysis
Topic D: Perform a Statistical Analysis with the Analysis ToolPak
Analysis ToolPak
Demo 3-8: Performing a Data Analysis with Analysis ToolPak-Descriptive Statistics
Topic E: Create Interactive Data with Power View
A Power View Worksheet
Demo 3-9: Creating a Power View Worksheet
Lesson 30 Review
Unit 31 - Working With Multiple Workbooks 3hrs
Topic A: Consolidate Data
Data Consolidation
Demo 4-1: Consolidating Data
Topic B: Link Cells in Different Workbooks
Link Cells in Different Workbooks
Demo 4-2: Linking Cells in Different Workbooks
148
Demo 4-3: Editing Links
Topic C: Merge Workbooks
The Compare and Merge Workbooks Feature
Demo 4-4: Merging Workbooks
Lesson 31 Review
Unit 32 - Exporting Excel Data 3hrs
Topic A: Export Excel Data
Export
Demo 5-1: Exporting Excel Data
Topic B: Import a Delimited Text File
Text Import Wizard
Get External Data Group
Delimited Text Files
Demo 5-2: Importing a Delimited Text File
Topic C: Integrate Excel Data with the Web
File Publish
Publish as a Web Page Dialog Box
Demo 5-3: Publishing a Worksheet to the Web
Demo 5-4: Importing Data from the Web
Topic D: Create a Web Query
Web Queries
The New Web Query Dialog Box
Demo 5-5: Creating a Web Query
Lesson 32 Review
Excel Advanced Labs 9hrs
NH5000 A+ Comprehensive 120 Total Hours
75 Theory Hours
45 Lab Hours
COURSE TITLE: A+ Comprehensive PREREQUISITE: N/A
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 120 hours
COURSE OVERVIEW: After completing this course, students will be able to perform tasks such as:
Installation
Configuration
Diagnosing
Preventative Maintenance
149
Basic Networking
COURSE OBJECTIVES: CompTIA A+ Comprehensive is the starting point for a career in IT. The course covers
maintenance of PCs, mobile devices, laptops, operating systems and printers.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
LogicalCHOICE CompTIA A+ Certification: A Comprehensive Approach (Exams 220-801 and 220-802)
Print/Electronic Student Kit Training Bundle - Blended Kit – Logical Operations
1-2 “A+ machines”
Printer
Microsoft Operating System
Power Supply
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assess
COURSE OUTLINE:
Course Introduction .5 hrs
Lesson 01 - Hardware Fundamentals 4.5hrs
Topic A: Computer System Components
Common Computer Components
Live Demo - Outside of the Computer
Live Demo - Inside of the Computer
The Motherboard
The CPU
Memory
The System Bus
Live Demo - Bus Slots
Topic B: Storage Devices
Storage Devices
Power Supplies
Cooling Systems
Expansion Cards
Riser Cards
Live Demo - Riser Card
Firmware
The System BIOS
The POST
Floppy Drives
Hard Drives
Types of Hard Drives
Live Demo - Drive Identification
Optical Disks
Optical Drives
Live Demo - Optical Drive Connections
Tape Drives
150
Solid State Storage
Types of Solid State Storage
Topic C: Device Connections and Interfaces
Ports
Computer Connections
Serial Connections
Live Demo - Serial Connectors
Parallel Connections
USB Connections
Live Demo - USB Connectors
IEEE 1394 and FireWire Connections
Live Demo - FireWire Cable
SCSI Connections
PATA Connections
SATA Connections
Live Demo - SATA Cable
Display Cable and Connector Types
Audio/Video Connections
Comparing Analog and Digital Video
Live Demo - Identifying Video Adapter Types
Wireless Device Connections
Lesson 01 Review
Lesson 02 - Operating System Fundamentals 5hrs
Topic A: Personal Computer Operating Systems
Microsoft Windows
Microsoft Windows Features
Microsoft Windows 7 Versions
Microsoft Windows Vista Versions
Microsoft Windows XP Versions
Other Operating Systems
Topic B: Windows Control Panel Utilities
The Control Panel
Internet Options
Display
User Accounts
Folder Options
System
Action Center
Windows Firewall
Power Options
151
Windows XP Control Panel Utilities
Windows Vista Control Panel Utilities
Windows 7 Control Panel Utilities
Demo - Exploring the Windows 7 Control Panel
Topic C: Command Line Tools
The Command Prompt
Operating System Command Line Tools
Networking Command Line Tools
The Recovery Console
WinRE
Topic D: Windows Operating System Tools
Types of User Accounts
User Account Control
Group Accounts
System Files and Folders
Windows Explorer
Computer/My Computer
File Extensions
Demo - Viewing File Extensions
File Attributes
Windows File System Types
Permissions
NTFS File Permissions
NTFS Folder Permissions
Demo - Exploring NTFS Permissions
Shared Files and Folders
Share Permissions
NTFS vs. Share Permissions
Permissions Considerations
User Authentication
Topic E: Windows Operating System Tools
Administrative Tools
Demo - Exploring Administrative Tools
Local Users and Groups
Device Manager
Demo - Using Computer Management and Device Manager
Task Manager
Demo - Using Task Manager
Disk Management
Migration Tools
152
The Registry
Registry Subtrees
Run Line Utilities
MSConfig
Demo - Exploring System Configuration Settings and Information
Lesson 02 Review
Lab: Operating System Fundamentals 4.5hrs
Lab: Configuring Windows Operating System Components 4.5hrs
Lesson 03 - PC Technician Professional Best Practices 5hrs
Topic A: Basic Maintenance Tools and Techniques
Types of Hardware Toolkits
Live Demo - Identifying Common Toolkit Components
Software Diagnostic Tools
Hard Drive Self-Tests
Software Diagnostic Tests
Computer Component Maintenance Techniques
Cleaning Compounds and Materials
Live Demo – Maintenance
Documentation and Resources
Compliance and Government Regulations
Topic B: Electrical Safety
Static Electricity
ESD
ESD Prevention Techniques
Live Demo – ESD
EMI
EMI Prevention Techniques
An ESD Toolkit
Electrical Hazards
Electrical Safety Precautions
Topic C: Environmental Safety and Materials Handling
Environmental Considerations and Controls
Workplace Safety Issues
Environmental Safety Best Practices
General Power Issues
Power Protection Systems
Liquid Hazards
Chemical Hazards
MSDS Documents
Incident Reports
153
Hazardous Material Disposal Procedures
Topic D: Professionalism and Communication
Communication Skills
AUP
Professional Conduct
Prohibited Content
Best Practices Related to Prohibited Content or Activity
Computer Forensics
Lesson 03 Review
Lesson 04 - Peripheral Components 5hrs
Topic A: Install and Configure Display Devices
Display Device Types
Display Device Settings and Features
Device Drivers
Display Device Selection Tips
Display Device Installation Considerations
Demo - Configuring Display Devices
Topic B: Install and Configure Input Devices
Standard Input Device Types
Biometric Input Device Types
Specialized Input Device Types
KVM Switches
Input Device Selection Tips
Input Device Installation Considerations
Demo - Configuring Input Devices
Topic C: Install and Configure Expansion Cards
Expansion Card Types
Card Selection Tips
Card Installation Considerations
Expansion Card Configuration
Topic D: Install and Configure Multimedia Devices
Multimedia Devices
Common Multimedia Devices
Multimedia Device Selection Tips
Multimedia Device Installation Considerations
Multimedia Device Configuration
Lesson 04 Review
Lab: Peripheral Components 4.5hrs
Lesson 05 - Managing System Components 5hrs
Topic A: Motherboards
154
Motherboard Sizes/Form Factors
Expansion Slots
RAM Slots
Integrated I/O Port Types
Chipsets
CMOS Battery
Live Demo - Replacing CMOS Battery
Jumpers and DIP Switches
Front Panel Connectors
Fan Connectors
Live Demo - Cooling Fins and a Fan
Live Demo - Processor Fan
Bus Speeds
Motherboard Power Connectors
Live Demo - Motherboard Power Connectors
Motherboard Selection Tips
Motherboard Installation Considerations
Live Demo – Motherboard
Topic B: CPUs and Cooling Systems
CPU Sockets
Intel CPU Socket Types
AMD CPU Socket Types
Cache
CPU Operational Characteristics
CPU Selection Factors
Cooling System Types
Cooling System Selection Factors
Live Demo - Cooling Method
Topic C: Select and Install Power Supplies
Power Supply Specifications
Power Supply Connections
Live Demo - Peripheral Power Connector
Power Supply Safety Recommendations
Selecting the Right Power Supply
Live Demo - Modern Power Supply
Live Demo - Legacy Power Supply
Topic D: RAM Types and Features
RAM Modules
Single-Sided and Double-Sided Memory
RAM Configurations
155
Types of RAM
ECC
Parity
RAM Characteristics
Topic E: Install and Configure Storage Devices
Media Capacity
RAID Standards
Common RAID Types
Internal Storage Device Considerations
External Storage Device Considerations
Demo - Installing an Internal Storage Device
Topic F: Configure the System BIOS
BIOS Memory
BIOS Components
Firmware Upgrades
BIOS Configuration Options
BIOS Diagnostics
BIOS Monitoring Capabilities
Lesson 05 Review
Lesson 06 - Installing and Configuring Operating Systems 5hrs
Topic A: Implement Virtualization
What is Virtualization?
Types of Virtualization
Components of a Virtual Environment
Virtual Desktop Infrastructure
Virtualization Requirements
Windows Client Virtualization Solutions
Demo - Creating a VM on Windows 7
Topic B: Install Microsoft Windows
Windows System Requirements
Hardware Compatibility
Boot Methods
Imaging
Installation Types
Third Party Drivers
Partitioning
Partitioning Types
Volumes
Partitioning and File System Types
Workgroups
156
Homegroups
Domains
Customizing System Options
Updates
Factory Recovery Partition
Microsoft Product Activation
Demo - Installing Microsoft Windows
Topic C: Windows Upgrades
In-Place Upgrades
Supported Upgrade Paths
Compatibility Tools
Topic D: Windows Preventive Maintenance
Data Backup and Restoration
Maintenance Tools
Scheduling Tasks
Patch Management
Managing Updates
Demo - Performing Preventive Maintenance
Lesson 06 Review
Lab: Installing and Configuring Operating Systems 4.5hrs
Lesson 07 - Customized Client Environments 5hrs
Topic A: Standard Clients
What is a Standard Client?
Client Requirements
Virtualization Workstation
Virtualization Workstation Requirements
Topic B: Custom Client Environments
Media Design Workstations
Media Design Workstation Requirements
Audio/Video Editing Workstations
Audio/Video Editing Hardware Requirements
Gaming PCs
Gaming PC Requirements
Home Theater PC
Home Theater PC Requirements
Home Server PC
Home Server Requirements
Lesson 07 Review
Lesson 08 - Networking Technologies 5hrs
Topic A: Physical Network Connections
157
Networks
Network Models
Network Interface Card Characteristics
Twisted Pair Cables
Types of Twisted Pair Cable
PVC Cable and Plenum Cabling
Twisted Pair Connectors
Coaxial Cables
Coaxial Cable and Connector Types
Live Demo - Coax and Coax Networks
Fiber Optic Cables
Fiber Optic Cable Types
Fiber Optic Connector Types
Wireless Connections
Additional Network Connection Methods
Topic B: TCP/IP
TCP/IP
IPv4 Addresses
Subnet Masks
Gateways
IP Address Classes
IPv6 Addresses
The IPv6 Address Format
IPv4 vs. IPv6
Addressing Schemes
Static vs. Dynamic Addressing
DHCP
DNS
Client-Side DNS
Demo - Identifying Your Computer's TCP/IP Information
Topic C: Network Connectivity
LANs
WANs
PANs
MANs
VPNs
Ethernet
Network Topologies
Network Device Types and Features
ISPs
158
Broadband Communications
Internet Connection Types and Features
Topic D: Ports and Protocols
Ports
TCP vs. UDP
Port Ranges
Common Ports
LDAP
SNMP
SSH
SFTP
SMB
Topic E: Set Up and Configure Windows Networking
Directory Services
Windows Networking Options
Demo - Joining a Computer to a Domain
Network Shares
Demo - Creating a Network Share
Network Connection Types
Proxy Settings
Remote Desktop
Network Location Settings
Firewall Settings
Alternative IP Address Configuration Methods
Network Card Properties
Live Demo - Network Cards and Cables
Topic F: Networking Tools
Cable Testers
Crimpers
Multimeter
Toner Probe
Loopback Plug
Punch Down Tool
Networking Utilities
Demo - Identifying Networking Tools
Lesson 08 Review
Lab: Networking Technologies 4.5hr
Lab: Multimeter and Cables 2.5hrs
Lesson 09 - Installing, Configuring, and Maintaining SOHO Networks 5hrs
Topic A: Install and Configure SOHO Networks
159
SOHO Networks
Firewalls and SOHO Networks
DMZs
NAT Implementations
WPS
Basic QoS
802.11 Wireless Standards
WAPs
SSID
Encryption
Wireless Encryption Types
Router Settings and Configurations
Live Demo - Configure Router
Topic B: SOHO Network Security
Common SOHO Security Methods
Wireless Security
SOHO Wireless Security Methods
Wireless Client Configuration Options
Lesson 09 Review
Lesson 10 - Supporting Laptops 5hrs
Topic A: Laptop Hardware and Components
Laptops
Laptop Hardware Components
Types of Laptop Displays
Laptop Display Components
Internal Laptop Components
Laptop Expansion Options
Special Function Keys
Laptop Docking Solutions
Laptop Locks
Laptop Power Supplies and Batteries
Demo - Power Options
Auto-Switching and Fixed Input Power Supplies
Laptop Cooling Considerations
Topic B: Install and Configure Laptop Hardware Components
General Laptop Support Guidelines
Live Demo - Inside of Laptop
Lesson 10 Review
Lesson 11 - Mobile Computing 5hrs
160
Topic A: Mobile Device Technologies
What is Mobile Technology?
Mobile Operating Systems
Smartphones
Tablet PCs
Tablets vs. Laptops
Mobile Device Features
Topic B: Configure Mobile Devices
Mobile Security
Mobile Device Security Techniques
Network Configuration Settings
Bluetooth Configuration Methods
The Bluetooth Pairing Process
Data Synchronization
Synchronization Requirements
Email Configuration Methods
Email Server and Configuration Settings
Lesson 11 Review
Lesson 12 - Supporting Printers 5hrs
Topic A: Printer Technologies
Printers
An MFD
Laser Printers
The Laser Print Process
Inkjet Printers
The Inkjet Print Process
Duplexing
Thermal Printers
Thermal Print Processes
Impact Printers
The Impact Print Process
Topic B: Install, Configure, and Maintain Printers
Technical Printer Components
Printer Supplies and Media
Printer Driver Types
Printer Driver Compatibility
Local and Network-Based Printers
Print Device Sharing
Printer Configuration Options
Printer Maintenance
161
Live Demo - Printers
Demo - Installing a Local Printer
Lesson 12 Review
Lab: Supporting Printers 2hr
Lesson 13 – Security 5hrs
Topic A: Security Fundamentals
Corporate Security Policies
Security Incident Reports
The Principle of Least Privilege
Strong Passwords
User Education
Common User Security Practices
Authentication Methods
Topic B: Security Threats and Vulnerabilities
Malware
Types of Malware
Social Engineering
Physical Security Threats and Vulnerabilities
Common Wireless Security Threats
Topic C: Security Protection Measures
Physical Security
Physical Security Measures
Digital Security
Antivirus Software
Anti-Spyware Software
Firewalls
Social Engineering Prevention Techniques
Hard Drive Sanitation
Formatting Hard Drives for Disposal
Physical Destruction Methods for Computer Media
Topic D: Workstation Security
Windows Security Policies
Windows Firewall
Software Firewall Configuration Settings
Workstation Security Best Practices
Demo - Securing a Workstation
Lesson 13 Review
Lab: Security 4.5hrs
Lab: Comparing Workgroup Security and Domain Security 4.5hrs
Lesson 14 - Troubleshooting Hardware Components 5hrs
162
Topic A: Troubleshooting Theory
Troubleshooting Theory
Troubleshooting Models
Troubleshooting Template Forms
Topic B: Troubleshoot Video and Display Devices
Common Video and Display Issues
Topic C: Troubleshoot Hard Drives and RAID Arrays
Drive and Array Troubleshooting Tools
Common Hard Drive Symptoms
Common RAID Array Issues
SATA Troubleshooting Tips
PATA Troubleshooting Tips
SCSI Troubleshooting Tips
Topic D: Troubleshoot System Components
Common System Troubleshooting Tools
Common CPU Issues
Common Cooling System Issues
Common Motherboard Issues
Repair vs. Replace
Common RAM Issues
Common External Power Source Problems
Common Power Supply Problems
Power Supply Troubleshooting Considerations
Topic E: Troubleshoot Laptops
Maintenance and Handling Techniques
Operating Environment Best Practices
General Laptop Issues
Common Laptop Keypad Issues
Common Wireless Connectivity Issues
Laptop Disassembly Best Practices
Topic F: Troubleshoot Printers
Common Printer Troubleshooting Tools
Printer Software Tools
Common Printer Symptoms
Lesson 14 Review
Lesson 15 - Troubleshooting System-Wide Issues 5hrs
Topic A: Troubleshoot Operating Systems
Operating System Troubleshooting Tools
BSOD
System Lockup Errors
163
Input/Output Device Issues
Application Errors
Boot Issues
Common Operating System Symptoms
Error and Warning Messages in Event Viewer
Registry Error Messages
Demo - Troubleshooting a Remote Computer with Remote Desktop
Topic B: Troubleshoot Wired and Wireless Networks
Common Network Issues
Network Troubleshooting Utilities
Network Troubleshooting Tools
Demo - Troubleshooting Network Issues
Topic C: Troubleshoot Common Security Issues
Common Security Issues
Malware Removal Process
Malware Removal Best Practices
Security Troubleshooting Tools
Lesson 15 Review
Course Closure
Lab: Troubleshooting System-Wide Issues 4.5hrs
Lab: Teardown and Re-build of PC 4.5hrs
COURSE TITLE: Network+ Networking Fundamentals
PREREQUISITE: None
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day
or evening sessions)
COURSE LENGTH: 104 hours
COURSE OVERVIEW: After completing this course, students will be able to perform tasks such as:
Installation
Configuration
Diagnosing
Preventative maintenance
Basic networking
COURSE OBJECTIVES: CompTIA Network+ validates the ability to select, connect, configure and troubleshoot basic network hardware, including wireless technology. Employees, customers, and potential clients depend on their network. Employing those CompTIA Network+ certified help keep this
NH5200 Network + Networking
Fundamentals 104 Total Hours
66 Theory Hours
38 Laboratory Hours
164
vital part of business up and running. This course is intended for entry-level computer support professionals with basic knowledge of computer hardware, software, and operating systems, who wish to increase their knowledge and understanding of networking concepts and skills to prepare for a career in network support or administration, or to prepare for the CompTIA Network+ N10-005 certification.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Axzo Press (2012) CompTIA Network+ Certification, Exam N10-005 + CertBlaster, Student Manual, Axzo Press
Publishing
Networking Cable
Switch
Router
Virtual PC
2 – “A+ machines”
INSTRUCTIONAL STRATEGIES: This course combines theory instruction with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations.
COURSE OUTLINE:
Objective 1.1 - The OSI and TCP/IP Models 4hr
OSI Layer 7
OSI Layer 6
OSI Layer 5
OSI Layer 4
OSI Layer 3
OSI Layer 2
OSI Layer 1
LAN Compared with the OSI Model
TCP/IP Architecture
Demo - OSI Review
Objective 1.1 Review Lab: Compare TCP/IP to other protocols 2hr
Objective 1.2 - Applications, Devices, Protocols 4hr
Classifying Network Components
Objective 1.2 Review
Objective 1.3 - IP Addressing 4hr
MAC Address
IPv4
Classful IPv4 Addresses
Subnet Masks
Network IDs
Special Addresses
CIDR
CIDR Address
APIPA
IPv6
IPv6 Address Types
IPv6 Address Scopes
165
Demo - Convert Binary
IPv4 Subnet Masks
IPv4 Custom Subnets
IPv6 Subnets
IPv6 Custom Subnets
Default Gateway
Routing Example
IPCONFIG and IFCONFIG
Demo - Examining IP Settings
Objective 1.3 Review
Objective 1.4 - Routing and Switching 5hr
Internetworking Devices
Ethernet Hub
Repeaters
Repeater Placement
Wireless Repeater
Repeater Operation
Limitations of Repeaters
Bridges
Bridge Operation
Bridge Types
Bridge Routing Management
Bridge Filtering and Intelligence
Local and Remote Bridges
Layer 2 Switch
Configurations for Switched Networks
Switched Network with Bottlenecks
Switched Network without Bottlenecks
Benefits of Switches
Higher-level Switches
Managed Layer 3 Switch
Virtual LAN
VLAN Filtering
VLAN Trunking
Trunking Example
Demo - Intro to Routing and Switching VLANs
Routers
Router Operation
About Routers
Router Features
Key Points
Types of Routers
Routing Table Contents
Routing Metrics
Routing Examples
166
Brouters
Bridges vs. Routers
Objective 1.4 Review Lab: Examine Router and Switch Functions 4hr
Objective 1.5 - TCP and UDP Ports 1hr
Transport-layer Protocols
Port Addresses
Service Port Numbers
Demo - Port Numbers
Demo - netstat
Objective 1.5 Review
Objective 1.6 - Protocols 4hr
Network Communication Protocols
TCP
TCP Three-way Handshake
Internet Protocol (IP)
UDP
Protocols
Demo - Examining Ports and Protocols
Objective 1.6 Review
Objective 1.7 - The Domain Name System 1hr
DNS
Top-level Domains
DNS Namespace
DNS Records
Demo - Examining DNS
Objective 1.7 Review
Objective 1.8 - Troubleshooting Methodology 1hr
Troubleshooting
Hardware Toolkit
Additional Tools
Software Toolkit
Objective 1.8 Review
Objective 1.9 - Virtual Networks 1.5hr
Virtual Computers
Virtualization Concerns and Risks
Demo - Viewing VM Components
Cloud Computing
Cloud Deployment
Cloud Categories
Risks and Concerns
Objective 1.9 Review
167
Objective 2.1 - Installing and Configuring Routers and Switches 1.5hr
Installing Routers and Switches
Demo - Routing NAT
Objective 2.1 Review Lab: Troubleshoot Network Connectivity 3hr
Lab: Create a Virtual Network 4 hr
Lab: Connectivity Methods 4 hr
Objective 2.2 - Installing and Configuring Wireless Networks 1hr
The 802.11 Standard
The 802.11 Family
802.11 Networking
Configuration Options
Configuring Wireless Clients
RADIUS
Demo - Setting Up Wi-Fi
Objective 2.2 Review
Objective 2.3 – DHCP 1hr
Static IP Addressing
DHCP and DHCPv6
IPv4 Lease Process
IPv6 Lease Process
IPv6 Router Flags
M and O Flags
Demo - DHCP
Objective 2.3 Review.
Objective 2.4 - Troubleshooting Wireless Networks 2.5hr
Troubleshooting Connections
Common Problems
Objective 2.4 Review
Objective 2.5 - Troubleshooting Router and Switch Problems 2hr
Common Problems
Demo - Troubleshooting a Switch
Demo - Troubleshooting a Router
Objective 2.5 Review
Objective 2.6 - Planning and Implementing a SOHO Network 1hr
Purposes of a Plan
Creating a Plan
Ongoing Planning
Implementing a Plan
Network Cable
Objective 2.6 Review
Objective 3.1 - Standard Media Types 1.5hr
168
Fiber Optic Cable
Twisted-pair Cable
Common UTP Categories
Additional TP Categories
Stranded vs. Solid
Straight-through, Cross-over, Rollover
Pin Numbering of RJ-45 Connector
T1 Crossover Cable
Coaxial Cable
RG Standards
Plenums
Media Converters
Single-mode Fiber to UTP
Broadband Over Power Line
Access BPL
BPL Modem
Objective 3.1 Review
Objective 3.2 - Standard Connector Types 1hr
Fiber Optic Connectors
Fiber Optic Connector Types
Twisted-pair Connectors
Pin Numbering of RJ-45 Connector
Thinnet Connectors
Terminating Coax with BNC
RG-6 and RG-59 Connectors
Serial Connectors
Serial Cable
Serial Console Connections
Serial Cable Types
Serial Data Rates
Typical UTP Installation
Telecommunications Room
Termination Choices
Punchdown Block
Wire Placement
Objective 3.2 Review
Objective 3.3 - Wireless Standards 1.5hr
The 802.1x Standard
The 802.11 Standard
Access Point
Major Wireless Protocols
Device Compatibility
Channels
Channel Bonding
169
MIMO
Objective 3.3 Review
Objective 3.4 - WAN Technologies 4hr
Wide Area Networks
Packet vs. Circuit Switching
Demo - Packet Switching
WAN Connections
POTS/PSTN
ISDN
DSL
Cable
Satellite
Wireless
WiMAX
Cellular
T and E Lines
X.25 and Frame Relay
ATM
SONET and SDH
DWDM
PON
Objective 3.4 Review
Objective 3.5 - Network Topologies 2hr
Local Area Networks
Network Topologies
Logical Network Topologies
Peer-to-peer Model
Decentralized
Peer-to-peer Authentication
Client/Server Model
A Client/Server LAN
Client/Server Authentication
Star Topology
Bus Topology
Ring Topology
Mesh Topology
Hybrid Topology
Point-to-point vs. Point-to-multipoint
MPLS
Label Edge Routers
Demo - Topology
Objective 3.5 Review
Objective 3.6 - Troubleshooting Physical Connectivity .5hr
Troubleshooting Wired Connections
170
Cable Testing Devices
Physical Cable Tests
Objective 3.6 Review
Objective 3.7 - LAN Technologies 2hr
Ethernet
Ethernet Media
10-Gigabit Ethernet Standards
Gigabit Ethernet Standards
Fast Ethernet Standards
10BASE-T
Ethernet Bonding
Data Transmission
Data Collisions
Channel Access Methods
Demo - LAN Cable Types
Objective 3.7 Review
Objective 3.8 - Wiring Distribution Components 1hr
Network Access Points
Demo - Packet Tracing
Internet Service Providers (ISPs)
Small ISPs
Regional ISP
LAN Installation Components
Cross-connects
MDF to IDF Connections
Standards
Workstation Drops
Typical UTP Installation
Telecommunications Room
Objective 3.8 Review
Objective 4.1 - Network Appliances .5hr
Networking Appliances
Demo - The Purpose of Network Devices
Objective 4.1 Review
Objective 4.2 - Network Hardware Tools 2hr
Cable Testing Device
Physical Cable Tests
Network Function Tests
Cable Certifier
Additional Features
Testing a Basic Permanent Link
Crimpers
Coax Crimper
171
Twisted-pair Cable Crimper
Using a Fiber Optic Cable Crimper
Terminating Fiber Optic Cable
Butt Set
Butt Set Uses
Modapt Device
Toner Probe
Using a Toner Probe
Punchdown Tools
Using a Punchdown Tool
Network Analyzer
Loopback Plugs
TDR
OTDR
Multimeters
Measuring Resistance
Measuring Voltage
Measuring Current
Measuring Continuity
Environmental Monitor
ASHRAE 9.9 Guidelines
Objective 4.2 Review Lab: Create and Test Network Cable 3hr
Objective 4.3 - Network Software Tools 1.5hr
Network Analyzer
TCP/IP Utilities
IPConfig
Ifconfig
Ping (Packet Internet Groper)
Ping Troubleshooting
NSLookup and Tracert
Demo - Software Tools
Objective 4.3 Review Lab: TCP/IP Connectivity & Command Line Troubleshooting 2.5hr
Objective 4.4 - Monitoring Network Traffic 1hr
Performance Monitor
Performance Objects
Bottlenecks
Demo - Performance and Monitoring
Configuration
Event Viewer
Event Information
Event Types
Device and Application Logging
Syslog
172
Syslog Alert Levels
SNMP
Network Monitor
Demo - Network Monitoring
Objective 4.4 Review Lab: Capturing Network Traffic by Using Network Monitor 1.5hr
Lab: Performance Monitor 1hr
Objective 4.5 - Management Documentation .5hr
Change Management
Configuration Documentation
Objective 4.5 Review
Objective 4.6 - Optimizing Network Performance .5hr
Rationales
Methods
Objective 4.6 Review
Objective 5.1 - Implementing Wireless Security .5hr
Wireless Security
Transmission Encryption
Demo - Wireless Security
Objective 5.1 Review Lab: Configuring a Wireless Access Point 1.5hr
Objective 5.2 - Network Access Security Methods 2hr
Network Access Control
Access Control Lists
VPN Technologies
VPN Security Models
VPN Protocols
PPTP vs. L2TP
IPSec Protocols
IPSec Encryption
PPPoE
Remote Desktop Services
SSH
Demo - Network Security
Objective 5.2 Review Lab: Viewing the Event Logs 1.5hr
Objective 5.3 - User Authentication 3hr
AAA
Authentication Factors
One-factor Authentication
Two-factor Authentication
Three-factor Authentication
Single Sign-on
173
Kerberos
Kerberos System Components
Kerberos Data Types
Kerberos Authentication Process
CHAP
EAP
PPPoE
Mutual Authentication
Cryptography
ROT13 Cipher
Keys
Symmetric Encryption in Action
Public Key Cryptography
Asymmetric Encryption in Action
Demo - Encryption
Public Key Cryptography
Public Key Infrastructure
Setup and Initialization Phase
RADIUS
RADIUS Authentication
TACACS+
TACACS+ vs. RADIUS
802.1x
Objective 5.3 Review
Objective 5.4 - Network Security Threats 4hr
Topic A: Attacks and Threats
Wireless Security Threats
Vulnerabilities of Access Points
Wi-Fi Scanners
War Chalking Symbols
Denial-of-Service Attacks
Distributed DoS Attacks
DDoS Countermeasures
Man-in-the-Middle Attacks
Buffer Overflow
FTP Bounce Attacks
Smurf Attacks
Malware
Social Engineering
Attack Types
Social Engineering Countermeasures
Topic B: Mitigation
Antivirus Software
Securing the Operating System
Windows Update
174
Updates
Patch Management
Security Policies
Acceptable Use
Due Care
Privacy
Separation of Duties
Need to Know
Password Management
Account Expiration
Service-level Agreement
Disposal and Destruction
Human Resources Policies
Incident Response Policy
Preparation
Detection
Containment
Eradication
Recovery
Follow-up
Education
Communication
User Awareness
Demo - Vulnerability
Objective 5.4 Review
Objective 5.5 - Installing and Configuring a Firewall 1hr
Firewalls and Proxies
Firewall Categories
Security Zones
Intranet Zone
Perimeter Network
DMZ Options
Screened Host
Bastion Host
Three-homed Firewall
Back-to-back Firewalls
Dead Zone
Traffic Filtering
NAT and PAT
Port Address Translation
Firewall Administration
Rule Planning
Demo - Firewall Rules
Port Security
Objective 5.5 Review
175
Lab: Configuring Firewall Rules 1.5hr
Objective 5.6 - Network Security Appliances and Methods 1.5hr
Assessment Types
Vulnerability Assessments
Vulnerability Testing Tools
Demo - Scanning
Intrusion Detection
Events
NIDS
IDScenter for Snort
Example Snort Rule
HIDS
Advantages of HIDS over NIDS
Honeypots and Honeynets
Honeypot Examples
Honeypot Deployment
Objective 5.6 Review
Course Closure Lab: Create a Network 4hr
Lab: Join a Domain 2hr
Lab: Updating the Operating System 2.5hr
NH5300 CompTIA Security + 104 Total Hours
70 Theory Hours
34 Lab Hours
COURSE TITLE: CompTIA Security + PREREQUISITE: NH5000 or NH5200, or equivalent knowledge or experience
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 104 hours
COURSE OVERVIEW: After taking this course, students will understand the field of network security and how it
relates to other areas of information technology.
COURSE OBJECTIVES: This course provides the broad-based knowledge necessary to prepare for further study
in specialized security fields, or it can serve as a capstone course that gives a general introduction to network
security
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
CompTIA Security+ Certification, Exam SY0-301 +CertBlaster, Student Manual (2011) – Axzo Press
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assessments are given at the end of each module.
COURSE OUTLINE:
Unit 1: Mitigating threats 5hrs
Topic A: System maintenance
Topic B: Application security
Topic C: Physical security
Topic D: Malware
176
Topic E: Social engineering
Lab: Mitigating Threats 4hrs
Unit 2: Cryptography 5hrs
Topic A: Symmetric cryptography
Topic B: Public key cryptography
Lab: Cryptography 3hrs
Unit 3: Authentication 5hrs
Topic A: Authentication factors and requirements
Topic B: Authentication systems
Topic C: Authentication system vulnerabilities
Lab: Authentication 3hrs
Unit 4: User- and role-based security 5hrs
Topic A: Baseline security policies
Topic B: Resource access
Lab: User- and role-based security 3hrs
Unit 5: Peripheral security 5hrs
Topic A: File and disk encryption
Topic B: Peripheral and component security
Topic C: Mobile device security
Lab: Peripheral Security 3hrs
Unit 6: Public key infrastructure 5hrs
Topic A: Public key cryptography
Topic B: Implementing public key infrastructure
Topic C: Web server security with PKI
Lab: Public key infrastructure 3hrs
Unit 7: Application and messaging security 5hrs
Topic A: Application security
Topic B: E-mail security
Topic C: Social networking and messaging
Lab: Application and messaging security 3hrs
Unit 8: Ports and protocols 5hrs
Topic A: TCP/IP basics
Topic B: Protocol-based attacks
Lab: Ports and protocols 3hrs
Unit 9: Network security 5hrs
Topic A: Network devices
Topic B: Secure network topologies
Topic C: Secure networking
Topic D: Virtualization and cloud computing
177
Lab: Network Security 3hrs
Unit 10: Wireless security 5hrs
Topic A: Wireless network security
Topic B: Mobile device security
Unit 11: Remote access security 5hrs
Topic A: Remote access
Topic B: Virtual private networks
Lab: Remote Access Security 3hrs
Unit 12: Vulnerability testing and monitoring 5hrs
Topic A: Risk and vulnerability assessment
Topic B: Auditing and logging
Topic C: Intrusion detection and prevention systems
Topic D: Incident response
Lab: Vulnerability testing and monitoring 3hrs
Unit 13: Organizational security 5hrs
Topic A: Organizational policies
Topic B: Education and training
Topic C: Disposal and destruction
Unit 14: Business continuity 5hrs
Topic A: Business continuity planning
Topic B: Disaster recovery
Topic C: Environmental controls
NH62-9293
Installing, Managing &
Troubleshooting
Windows 7 Desktop and
Intro to Windows 8
104 Total Hours
73 Theory Hours
31 Lab Hours
COURSE TITLE: Installing, Managing & Troubleshooting Windows 7 Desktop and Intro to Windows 8
PREREQUISITE: None
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day
or evening sessions)
COURSE LENGTH: 104 hours
COURSE OVERVIEW: After completing this course, students will be able to:
Perform a clean installation of Windows 7, upgrade to Windows 7, and migrate user-related data and
settings from an earlier version of Windows.
Configure disks, partitions, volumes, and device drivers to enable a Windows 7 client computer.
Configure file access and printers on a Windows 7 client computer.
Configure network connectivity on a Windows 7 client computer.
Configure wireless network connectivity on a Windows 7 client computer.
Secure Windows 7 client desktop computers.
Optimize and maintain the performance and reliability of a Windows 7 client computer.
178
Configure mobile computing and remote access settings for a Windows 7 client computer.
Students will be exposed to various troubleshooting tools and techniques that enable them to address the
following Windows 7 issues in an enterprise network environment: Startup, Group Policy, Hardware and
device driver, performance, network connectivity, remote connectivity, user profile and logon, security, and
applications.
Navigate the Windows 8 User Interface including using modern applications, internet explorer, and security
features.
COURSE OBJECTIVES: This course is intended for IT professionals who are interested in expanding their
knowledge base and technical skills about Windows 7 Client. In this course, students learn how to install, upgrade,
and migrate to Windows 7 client. Students then configure Windows 7 client for network connectivity, security,
maintenance, and mobile computing. The goal of this training is to enable these individuals to support the Windows
7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2
networking environment. This course also provides students with an introduction to personal computers using the
Microsoft Windows 8 operating system.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Microsoft Official Courseware (MOC) - Installing and Configuring Windows® 7 Client - Course 6292AC (Class
Pack) – Arvato Publishing
Microsoft Official Courseware (MOC) - Troubleshooting and Supporting Windows® 7 in the Enterprise - Course
6293AC (Class Pack) – Arvato Publishing
Logical Operations (2013): Using Windows 8. Logical Operations Publishing
Windows 7 Software
Windows 8 Software
Virtual PC
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations.
COURSE OUTLINE:
Module 1: Installing, Upgrading, and Migrating to Windows 7 4 hrs.
Preparing to Install Windows 7
Performing a Clean Installation of Windows 7
Upgrading and Migrating to Windows 7
Performing Image-based Installation of Windows 7
Configuring Application Compatibility
Lab: Installing and Configuring Windows 7 1.5hrs Module 2: Configuring Disks and Device Drivers 4 hrs.
Partitioning Disks in Windows 7
Managing Disk Volumes
Maintaining Disks in Windows 7
Installing and Configuring Device Drivers
Lab: Configuring Disks and Device Drivers 1.5 hrs.
Module 3: Configuring File Access and Printers on Windows® 7 Clients 4 hrs.
Overview of Authentication and Authorization
Managing File Access in Windows 7
Managing Shared Folders
Configuring File Compression
Managing Printing
Lab: Configuring File Access and Printers on Windows 7 Client Computers 1.5 hrs.
179
Module 4: Configuring Network Connectivity 4 hrs.
Configuring IPv4 Network Connectivity
Configuring IPv6 Network Connectivity
Implementing Automatic IP Address Allocation
Overview of Name Resolution
Troubleshooting Network Issues
Lab: Configuring Network Connectivity 1.5hrs.
Module 5: Configuring Wireless Network Connections 4 hrs
Overview of Wireless Networks
Configuring a Wireless Network
Lab: Configuring Wireless Network Connections 1.5hrs
Module 6: Securing Windows 7 Desktops 4 hrs
Overview of Security Management in Windows 7
Securing a Windows 7 Client Computer by Using Local Security Policy Settings
Securing Data by Using EFS and BitLocker
Configuring Application Restrictions
Configuring User Account Control
Configuring Windows Firewall
Configuring Security Settings in Internet Explorer 8
Configuring Windows Defender
Lab A: Configuring UAC, Local Security Policies, EFS, and AppLocker 1.5hrs
Lab B: Configuring Windows Firewall, Internet Explorer 8 Security Settings, and Windows Defender .
Module 7: Optimizing and Maintaining Windows 7 Client Computers 4 hrs.
Maintaining Performance by Using the Windows 7 Performance Tools Maintaining Reliability by Using the Windows 7 Diagnostic Tools
Backing Up and Restoring Data by Using Windows Backup
Restoring a Windows 7 System by Using System Restore Points
Configuring Windows Update
Lab: Optimizing and Maintaining Windows 7 Client Computers 1.5 hrs.
Module 8: Configuring Mobile Computing and Remote Access in Windows 7 4 hrs.
Configuring Mobile Computer and Device Settings
Configuring Remote Desktop and Remote Assistance for Remote Access
Configuring DirectAccess for Remote Access
Configuring BranchCache for Remote Access
Lab: Configuring Mobile Computing and Remote Access in Windows 7 1.5 hrs.
Module 9: Implementing a Troubleshooting Methodology 4hrs
Introduction to the EDST Job Role
Overview of Troubleshooting Steps
Module 10: Troubleshooting Startup Issues 4hrs
Overview of the Windows 7 Recovery Environment
Configuring and Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
180
Lab : Troubleshooting Startup Issues 1.5hrs
Module 11: Using Group Policy to Centralize Configuration 4hrs
Overview of Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues
Lab : Using Group Policy to Centralize Configuration 1.5hrs
Module 12: Troubleshooting Hardware Device, Device Driver, and Performance Issues 4hrs
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Monitoring Reliability and Performance
Configuring Performance Options in Windows 7
Troubleshooting Device Driver Failures
Lab : Lab A: Resolving Hardware Device and Device Driver Issues 1.5hrs
Lab : Lab B: Troubleshooting Performance-Related Issues 1.5hrs
Module 13: Troubleshooting Network Connectivity Issues 3hrs
Determining Network Settings
Troubleshooting Network Connectivity Issues
Lab : Troubleshooting Network Connectivity Issues 1.5hrs
Module 14: Troubleshooting Remote Connectivity Issues 4hr
Troubleshooting VPN Connectivity Issues
Using Remote Desktop
Troubleshooting User Issues by Using Remote Assistance
Troubleshooting NAP Issues
Troubleshooting DirectAccess Issues
Lab : Resolving Remote Connectivity Issues 1.5hrs
Module 15: Troubleshooting Logon and Resource Access Issues 3hrs
Troubleshooting User Logon Issues
Troubleshooting User Profile Issues
Troubleshooting File Access Issues
Troubleshooting File Permissions Issues
Troubleshooting Printer Access Issues
Lab : Troubleshooting Logon and Resource Access Issues 1.5hrs
Module 16: Troubleshooting Security Issues 3hrs
Recovering Files Encrypted by EFS
Recovering BitLocker-Protected Drives
Troubleshooting Internet Explorer and Content Access Issues
Lab : Troubleshooting Security Issues 1.5hrs
Module 17: Troubleshooting Operating System and Application Issues 4hrs
181
Troubleshooting Application Installation Issues
Troubleshooting Application Operations Issues
Applying Application and Windows Updates
Lab : Troubleshooting Operating System and Application Issues 1.5hrs
Module 18: Getting to Know PCs and the Windows 8 User Interface 1hr
Identify Components of a Personal Computer
Sign In to Windows 8
Navigate the Start Screen
Lab: Getting to Know PCs and the Windows 8 User Interface 1hr
Module 19: Using Modern Apps and Navigation Features 1hr
Access and Identify the Charms
Modern Apps and Common Navigation Features
Multitasking with Apps
Lab: Using Modern Apps and Navigation Features 1hr
Module 20: Working with Desktop Applications 2hrs
Navigate the Desktop
Manage Files and Folders with File Explorer
Elements of a Desktop Window
Lab: Working with Desktop Applications .5hr
Module 21: Using Internet Explorer 10 2hrs
Navigate Internet Explorer 10
Browse the Web
Lab: Using Internet Explorer 10 .5hr
Module 22: Customizing the Windows 8 Environment 1hr
Customize the Start Screen
Customize the Desktop
Lab: Customizing the Windows 8 Environment 1hr
Module 23: Using Windows 8 Security Features 1hr
Set Privacy Levels and Passwords
Use Windows Defender
Store and Share Files with SkyDrive
Lab: Using Windows 8 Security Features .5hr
Lab: Using Windows 8 1hr
182
NH203-4142
Exchange Core and Advanced Solutions Exchange 2013
136 Total Hours
80 Theory Hours
56 Lab Hours
COURSE TITLE: Exchange Core and Advanced Solutions Exchange 2013 PREREQUISITE: Knowledge or experience including Windows Server 2008 R2 or Windows Server 2012,
and Active Directory and DNS.
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 136 hours
COURSE OVERVIEW: After completing this course, students will be able to:
Plan and perform deployment and management of Microsoft Exchange Server 2013.
Plan a Mailbox server deployment and configure the Mailbox server role.
Create and manage various recipient objects in Exchange Server 2013.
Plan and deploy Client Access servers.
Plan and configure client connectivity to Exchange Server 2013 Client Access server.
Plan and configure message transport.
Plan and implement high availability.
Plan and implement disaster recovery for Exchange Server 2013.
Plan and configure message security options.
Plan and configure administrative security and administrative auditing.
Monitor and troubleshoot Exchange Server 2013.
Design and implement Exchange Server 2013 Unified Messaging.
Design and implement site resiliency for Exchange Server 2013.
Plan a virtualization strategy for Exchange Server 2013 roles.
Design and implement message transport security.
Design and implement message retention in Exchange Server 2013.
Design and implement messaging compliance.
Design and implement administrative security in an Exchange Server 2013 environment.
Use Windows PowerShell 3.0 to manage Exchange Server 2013.
Design and implement integration with Exchange Online.
Design and implement messaging coexistence.
Design and implement Exchange Server migrations from non-Exchange messaging systems, and
upgrades from previous Exchange Server versions.
COURSE OBJECTIVES: In this course, students will learn to configure and manage a Microsoft Exchange
Server 2013 messaging environment. This course will teach students guidelines, best practices, and considerations
that will help them optimize their Exchange server deployment. This will provide you with the knowledge and skills
to plan, install, and manage the mailbox role, client access, transport, and Exchange infrastructure.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Arvato Bertelsmann (2013): Core Solutions of Microsoft Exchange Server 2013 - Microsoft Publishing
Arvato Bertelsmann (2013): Advanced Solutions of Microsoft Exchange Server 2013 - Microsoft Publishing
Microsoft Server 2012 Software
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Virtual PC
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assess
COURSE OUTLINE:
Module 1: Deploying and Managing Exchange Server 2013 3.5hrs
Server 2013 Prerequisites and Requirements
Exchange Server 2013 Deployment
Managing Exchange Server 2013
Lab : Deploying and Managing Exchange Server 2013 2.5hrs
Module 2: Planning and Configuring Mailbox Servers 3.5hrs
Overview of the Mailbox Server Role
Planning the Mailbox Server Deployment
Configuring Mailbox Servers
Lab : Configuring Mailbox Servers 2.5hrs
Module 3: Managing Recipient Objects 3hrs
Managing Exchange Server 2013 Recipients
Managing Exchange Recipients
Managing Address Lists and Policies on Mailbox Server Role
Lab : Managing Exchange Recipient Objects 1hr
Module 4: Planning and Deploying Client Access Servers 3.5hrs
Planning Client Access Server Deployment
Configuring the Client Access Server Role
Managing Client Access Services
Lab : Deploying and Configuring Client Access Server Role 2.5hrs
Module 5: Planning and Configuring Messaging Client Connectivity 3.5hrs
Client Connectivity to Client Access Server
Configuring Outlook Web App
Planning and Configuring Mobile Messaging
Configuring Secure Internet Access for Client Access Server
Configuring Secure Internet Access for Client Access Server
Lab : Planning and Configuring Messaging Client Connectivity 2.5hrs
Module 6: Planning and Configuring Message Transport 3.5hrs
Overview of Message Transport
Planning and Configuring Message Transport
Managing Transport Rules
Lab : Planning and Configuring Message Transport 2.5hrs
Module 7: Planning and Implementing High Availability 3.5hrs
High Availability on Exchange Server 2013
Configuring Highly Available Mailbox Databases
Configuring Highly Available Client Access Servers
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Lab : Implementing High Availability 2.5hrs
Module 8: Planning and Implementing Disaster Recovery 3.5hrs
Planning for Disaster Mitigation
Planning and Implementing Exchange Server 2013 Backup
Planning and Implementing Exchange Server 2013 Recovery
Lab : Implementing Disaster Recovery for Exchange Server 2013 2.5hrs
Module 9: Planning and Configuring Message Security Options 3.5hrs
Planning Messaging Security
Implementing an Antivirus Solution for Exchange Server 2013
Implementing an Antispam Solution for Exchange Server 2013
Lab : Planning and Configuring Message Security 2.5hrs
Module 10: Planning and Configuring Administrative Security and Auditing 3.5hrs
Configuring Role-Based Access Control
Configuring Audit Logging
Lab : Configuring Administrative Security and Auditing 2.5hrs
Module 11: Monitoring and Troubleshooting Exchange Server 2013 3.5hrs
Monitoring Exchange Server 2013
Maintaining Exchange Server 2013
Troubleshooting Exchange Server 2013
Lab : Monitoring and Troubleshooting Exchange Server 2013 2.5hrs
Module 12: Overview of Exchange Server 2013 Unified Messaging 3.5hrs
Telephony technologies overview
Unified Messaging in Exchange Server 2013
Unified Messaging components
Lab : Unified Messaging Overview 2.5hrs
Module 13: Designing and implementing Exchange Server 2013 Unified Messaging 3.5hrs
Designing a Unified Messaging deployment
Deploying and configuring Unified Messaging components
Integrating Exchange Server 2013 Unified Messaging with Lync
Lab : Designing and Implementing Exchange Server 2013 Unified Messaging 2.5hrs
Module 14: Designing and implementing site resiliency 3.5hrs
Site resiliency in Exchange Server 2013
Planning a site resilient implementation
Implementing site resiliency
Lab : Designing and implementing site resiliency 2.5hrs
Module 15: Planning virtualization for Exchange Server 2013 3.5hrs
Hyper-V 3.0 overview
Virtualizing Exchange Server 2013 server roles
Lab : Planning virtualization of Exchange Server roles 2.5hrs
Module 16: Designing and implementing message transport security 3.5hrs
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Overview of policy and compliance requirements
Designing and implementing transport compliance
Designing and implementing AD RMS integration with Exchange Server 2013
Lab : Designing and implementing message transport security 2.5hrs
Module 17: Designing and implementing message retention 3.5hrs
Message records management and archiving overview
Designing in-place archiving
Designing and implementing message retention
Lab : Designing and implementing message retention 2.5hrs
Module 18: Designing and implementing messaging compliance 3.5hrs
Designing and implementing an in-place hold
Designing and implementing in-place e-discovery
Lab : Designing and implementing messaging compliance 2.5hrs
Module 19: Designing and implementing administrative security and auditing 3.5hrs
Designing and implementing role based access control
Designing and implementing split permissions
Planning and implementing audit logging
Lab : Designing and implementing administrative security and auditing 2.5hrs
Module 20: Managing Exchange Server 2013 with Exchange Management Shell 3.5hrs
Overview of Windows PowerShell 3.0
Using Exchange Management Shell to manage Exchange Server recipients
Managing Exchange Server 2013 with Exchange Management Shell
Lab : Managing Exchange Server 2013 with Exchange Management Shell 2.5hrs
Module 21: Designing and implementing integration with Exchange Online 3.5hrs
Planning for Exchange Online
Planning and implementing the migration to Exchange Online
Planning coexistence with Exchange Online
Lab : Designing integration with Exchange Online 2.5hrs
Module 22: Designing and implementing messaging coexistence 3.5hrs
Designing and implementing federation
Designing coexistence between Exchange organizations
Designing and implementing cross-forest mailbox moves
Lab : Implementing messaging coexistence 2.5hrs
Module 23: Designing and implementing Exchange Server migrations and upgrades 3.5hrs
Designing migration from non-Exchange email systems
Planning the upgrade from previous Exchange versions
Implementing the migration from previous Exchange versions
Lab : Designing and implementing Exchange Server migrations 2.5hrs
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NH20331
SharePoint: Core Solutions of Microsoft SharePoint Server 2013
104 Total Hours
56 Theory Hours
48 Lab hours
COURSE TITLE: SharePoint: Core Solutions of Microsoft SharePoint Server 2013 PREREQUISITE: Previous SharePoint experience, including knowledge of the differences between
SharePoint 2007 and 2010, or equivalent knowledge and skills.
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 104 hours
COURSE OVERVIEW: After completing this course, students will be able to:
Describe the key features of SharePoint 2013
Design an information architecture
Design logical and physical architectures
Install and configure SharePoint Server 2013
Create web applications and site collections
Plan and configure service applications
Manage users and permissions
Configure authentication for SharePoint 2013
Secure a SharePoint 2013 deployment
Manage taxonomy
Configure user profiles
Configure enterprise search
Monitor and maintain a SharePoint 2013 environment
COURSE OBJECTIVES: This course will provide you with the knowledge and skills to configure and manage a
Microsoft SharePoint Server 2013 environment. This course will teach you how to configure SharePoint Server
2013, as well as provide guidelines, best practices, and considerations that will help you optimize your SharePoint
server deployment. Microsoft SharePoint Server 2013 is a document storage and collaboration platform that offers
many benefits to organizations. SharePoint deployments may take many different forms in scope, where a
deployment may be focused on only delivering one feature, such as enterprise search, or many features, such as
document management, business intelligence, web content management, and workflows. Deployments can also
differ greatly in size, with small deployments of a single server up to large deployments with farms of 15 or more
servers.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Arvato Bertelsmann (2013): Core Solutions of Microsoft® SharePoint® Server 2013 - Microsoft Publishing
Server 2012 Software
Virtual PC
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assess
COURSE OUTLINE:
Module 1: Introducing SharePoint Server 2013 4hrs
Key Components of a SharePoint Deployment
New Features in SharePoint 2013
SharePoint 2013 Deployment Options
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Module 2: Designing an Information Architecture 4hrs
Identifying Business Requirements
Understanding Business Requirements
Organizing Information in SharePoint 2013
Planning for Discoverability
Lab : Creating an Information Architecture - Part One 2hrs
Lab : Creating an Information Architecture - Part Two 2hrs
Module 3: Designing a Logical Architecture 4hrs
Overview of SharePoint 2013 Logical Architecture
Documenting Your Logical Architecture
Lab : Designing a Logical Architecture 2hrs
Module 4: Designing a Physical Architecture 4hrs
Designing Physical Components for SharePoint Deployments
Designing Supporting Components for SharePoint Deployments
SharePoint Farm Topologies
Mapping a Logical Architecture Design to a Physical Architecture Design
Lab : Designing a Physical Architecture 2hrs
Module 5: Installing and Configuring SharePoint Server 2013 4hrs
Installing SharePoint Server 2013
Scripting Installation and Configuration
Configuring SharePoint Server 2013 Farm Settings
Lab : Deploying and Configuring SharePoint Server 2013 - Part One 2hrs
Lab : Configuring SharePoint Server 2013 Farm Settings 2hrs
Module 6: Creating Web Applications and Site Collections 4hrs
Creating Web Applications
Configuring Web Applications
Creating and Configuring Site Collections
Lab : Creating and Configuring Web Applications 2hrs
Lab : Creating and Configuring Site Collections 2hrs
Module 7: Planning and Configuring Service Applications 4hrs
Introduction to Service Application Architecture
Creating and Configuring Service Applications Lab : Planning and Configuring Service Applications 2hrs
Module 8: Managing Users and Permissions 4hrs
Authorization in SharePoint 2013
Managing Access to Content Lab : Managing Users and Groups 2hrs
Lab : Securing Content in SharePoint Sites 2hrs
Module 9: Configuring Authentication for SharePoint 2013 4hrs
Overview of Authentication
Configuring Federated Authentication
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Configuring Server-to-Server Authentication
Lab : Configuring SharePoint 2013 to Use Federated Identities 2hrs
Module 10: Securing a SharePoint 2013 Deployment 4hrs
Securing the Platform
Configuring Farm-Level Security
Lab : Hardening a SharePoint 2013 Server Farm 2hrs
Lab : Configuring Farm-Level Security 2hrs
Module 11: Managing Taxonomy 4hrs
Managing Content Types
Understanding Term Stores and Term Sets
Managing Term Stores and Term Sets
Lab : Configuring Content Type Propagation 2hrs
Lab : Configuring and Using Managed Metadata Term Sets 2hrs
Module 12: Configuring User Profiles 4hrs
Configuring the User Profile Service Application
Managing User Profiles and Audiences
Lab : Configuring User Profiles 4hrs
Lab : Configuring My Sites and Audiences 2hrs
Module 13: Configuring Enterprise Search 4hrs
Understanding the Search Service Architecture
Configuring Enterprise Search
Managing Enterprise Search
Lab : Configuring Enterprise Search 4hrs
Lab : Configuring the Search Experience 2hrs
Module 14: Monitoring and Maintaining a SharePoint 2013 Environment 4hrs
Monitoring a SharePoint 2013 Environment
Tuning and Optimizing a SharePoint Environment
Planning and Configuring Caching
Troubleshooting a SharePoint 2013 Environment
Lab : Monitoring a SharePoint 2013 Deployment 2hrs
Lab : Investigating Page Load Times 2hrs
NH107-7475
SQL: Querying and Administering SQL Server 2012
136 Total Hours
97 Theory Hours
39 Lab Hours
COURSE TITLE: SQL: Querying and Administering SQL Server 2012 PREREQUISITE: Before attending this course, students should have: A working knowledge of relational
databases and basic knowledge of the Microsoft Windows operating system and its core functionality.
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
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COURSE LENGTH: 136 hours
COURSE OVERVIEW: After completing this course, students will be able to:
Write SELECT queries
Query multiple tables
Use built-in functions
Use subqueries
Execute stored procedures
Use set operators
Implement error handling
Implement transactions
Use table expressions
Sort and filter data
Use window ranking, offset and aggregate functions
Query SQL Server metadata
Program with T-SQL
Improve query performance
Plan and install SQL Server.
Describes the system databases, the physical structure of databases and the most common
configuration options related to them.
Explain the concept of the transaction log and SQL Server recovery models and implement
different backup strategies available with SQL Server.
Create SQL Server Backups.
Restore SQL Server databases.
Use the import/export wizards and explain how they relate to SSIS.
Work with SQL Server security models, logins and users.
Work with fixed server roles, user-defined server roles, fixed database roles and user-defined
database roles.
Work with permissions and the assignment of permissions.
Work with SQL Server Audit.
Work with SQL Server Agent, jobs and job history.
Implement SQL Server agent security, proxy accounts and credentials.
Configure database mail, alerts and notifications.
Create database maintenance plans.
Work with SQL Profiler and SQL Trace stored procedures.
Introduce DMVs and the configuration of data collection.
Work with Central Management Servers and Multi-Server queries, Virtualization of SQL Server
and Data-Tier Applications.
Troubleshoot SQL Server databases.
COURSE OBJECTIVES: This course provides students with the technical skills required to write basic Transact-
SQL queries for Microsoft SQL Server 2012. This course is the foundation for all SQL Server-related disciplines;
namely, Database Administration, Database Development and Business Intelligence. This course provides students
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with the knowledge and skills to maintain a Microsoft SQL Server 2012 database. The course focuses on teaching
individuals how to use SQL Server 2012 product features and tools related to maintaining a database.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Arvato Bertelsmann (2012): Querying Microsoft® SQL Server® 2012 - Microsoft Publishing
Arvato Bertelsmann (2012): Administering Microsoft® SQL Server® 2012 Databases- Microsoft Publishing
Microsoft Server 2012 Software
Virtual PC
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assess
COURSE OUTLINE:
Module 1: Introduction to Microsoft SQL Server 2012 2.5hrs
Introducing Microsoft SQL Server 2012
Getting Started with SQL Server Management Studio
Lab : Working with SQL Server 2012 Tools 1hr
Module 2: Getting Started with SQL Azure 2.5hrs
Overview of SQL Azure
Working with SQL Azure
Module 3: Introduction to T-SQL Querying 2.5hrs
Introducing T-SQL
Understanding Sets
Understanding Predicate Logic
Understanding the Logical Order of Operations in SELECT statements
Lab : Introduction to Transact-SQL Querying 1hr
Module 4: Writing SELECT Queries 2.5hrs
Writing Simple SELECT Statements
Eliminating Duplicates with DISTINCT
Using Column and Table Aliases
Writing Simple CASE Expressions
Lab : Writing Basic SELECT Statements 1hr
Module 5: Querying Multiple Tables 2.5hrs
Understanding Joins
Querying with Inner Joins
Querying with Outer Joins
Querying with Cross Joins and Self Joins
Lab : Querying Multiple Tables 1hr
Module 6: Sorting and Filtering Data 2.5hrs
Sorting Data
Filtering Data with a WHERE Clause
Filtering with the TOP and OFFSET-FETCH Options
Working with Unknown and Missing Values
Lab : Sorting and Filtering Data 1hr
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Module 7: Working with SQL Server 2012 Data Types 2.5hrs
Introducing SQL Server 2012 Data Types
Working with Character Data
Working with Date and Time Data
Lab : Working with SQL Server 2012 Data Types 1hr
Module 8: Using Built-In Functions 2.5hrs
Using Conversion Functions
Using Logical Functions
Using Functions to Work with NULL
Lab : Using Built-In Functions 1hr
Module 9: Grouping and Aggregating Data 2.5hrs
Using Aggregate Functions
Using the GROUP BY Clause
Filtering Groups with HAVING
Lab : Grouping and Aggregating Data 1hr
Module 10: Using Subqueries 2.5hrs
Writing Self-Contained Subqueries
Writing Correlated Subqueries
Using the EXISTS Predicate with Subqueries
Lab : Using Subqueries 1hr
Module 11: Using Table Expressions 2.5hrs
Using Derived Tables
Using Common Table Expressions
Using Views
Using Inline Table-Valued Functions
Lab : Using Table Expressions 1hr
Module 12: Using Set Operators 2.5hrs
Writing Queries with the UNION Operator
Using EXCEPT and INTERSECT
Using APPLY
Lab : Using Set Operators 1hr
Module 13: Using Window Ranking, Offset and Aggregate Functions 2.5hrs
Creating Windows with OVER
Exploring Window Functions
Lab : Using Window Ranking, Offset and Aggregate Functions 1hrs
Module 14: Pivoting and Grouping Sets 2.5hrs
Writing Queries with PIVOT and UNPIVOT
Working with Grouping Sets
Lab : Pivoting and Grouping Sets 1hrs
Module 15: Querying SQL Server Metadata 2.5hrs
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Querying System Catalog Views and Functions
Executing System Stored Procedures
Querying Dynamic Management Objects
Lab : Querying SQL Server Metadata 1hr
Module 16: Executing Stored Procedures 2.5hrs
Querying Data with Stored Procedures
Passing Parameters to Stored Procedures
Creating Simple Stored Procedures
Working with Dynamic SQL
Lab : Executing Stored Procedures 1hr
Module 17: Programming with T-SQL 2.5hrs
T-SQL Programming Elements
Controlling Program Flow
Lab : Programming with T-SQL 1hr
Module 18: Implementing Error Handling 2.5hrs
Using TRY / CATCH Blocks
Working with Error Information
Lab : Implementing Error Handling 1hr
Module 19: Implementing Transactions 2.5hrs
Transactions and the Database Engine
Controlling Transactions
Lab : Implementing Transactions 1hr
Module 20: Improving Query Performance 2.5hrs
Factors in Query Performance
Displaying Query Performance Data
Lab : Improving Query Performance 1hr
Module 21: Introduction to SQL Server 2012 and its Toolset 2.5hrs
Introduction to the SQL Server Platform
Working with SQL Server Tools
Configuring SQL Server Services
Lab : Introduction to SQL Server and its Toolset 1hrs
Module 22: Preparing Systems for SQL Server 2012 2.5hrs
Overview of SQL Server Architecture
Planning Server Resource Requirements
Pre-installation Testing for SQL Server
Lab : Preparing Systems for SQL Server 1hr
Module 23: Installing and Configuring SQL Server 2012 2.5hrs
Preparing to Install SQL Server
Installing SQL Server
Upgrading and Automating Installation
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Lab : Installing and Configuring SQL Server 1hr
Module 24: Working with Databases 2.5hrs
Overview of SQL Server Databases
Working with Files and Filegroups
Moving Database Files
Lab : Working with Databases 1hr
Module 25: Understanding SQL Server 2012 Recovery Models 2.5hrs
Backup Strategies
Understanding SQL Server Transaction Logging
Planning a SQL Server Backup Strategy
Lab : Understanding SQL Server Recovery Models 1hr
Module 26: Backup of SQL Server 2012 Databases 2.5hrs
Backing up Databases and Transaction Logs
Managing Database Backups
Working with Backup Options
Lab : Backup of SQL Server Databases 1hr
Module 27: Restoring SQL Server 2012 Databases 2.5hrs
Understanding the Restore Process
Restoring Databases
Working with Point-in-time recovery
Restoring System Databases and Individual Files
Lab : Restoring SQL Server 2012 Databases 1hr
Module 28: Importing and Exporting Data 2.5hrs
Transferring Data To/From SQL Server
Importing and Exporting Table Data
Inserting Data in Bulk
Lab : Importing and Exporting Data 1hr
Module 29: Authenticating and Authorizing Users 2.5hrs
Authenticating Connections to SQL Server
Authorizing Logins to Access Databases
Authorization Across Servers
Lab : Authenticating and Authorizing Users 1hr
Module 30: Assigning Server and Database Roles 2.5hrs
Working with Server Roles
Working with Fixed Database Roles
Creating User-defined Database Roles
Lab : Assigning Server and Database Roles 1hr
Module 31: Authorizing Users to Access Resources 2.5hrs
Authorizing User Access to Objects
Authorizing Users to Execute Code
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Configuring Permissions at the Schema Level
Lab : Authorizing Users to Access Resources 1hr
Module 32: Auditing SQL Server Environments 2.5hrs
Options for Auditing Data Access in SQL
Implementing SQL Server Audit
Managing SQL Server Audit
Lab : Auditing SQL Server Environments 1hr
Module 33: Automating SQL Server 2012 Management 2.5hrs
Automating SQL Server Management
Working with SQL Server Agent
Managing SQL Server Agent Jobs
Lab : Automating SQL Server Management 1hr
Module 34: Configuring Security for SQL Server Agent 2.5hrs
Understanding SQL Server Agent Security
Configuring Credentials
Configuring Proxy Accounts
Lab : Configuring Security for SQL Server Agent 1hr
Module 35: Monitoring SQL Server 2012 with Alerts and Notifications 2.5hrs
Configuration of Database Mail
Monitoring SQL Server Errors
Configuring Operators, Alerts and Notifications
Lab : Monitoring SQL Agent Jobs with Alerts and Notifications 1hr
Module 36: Performing Ongoing Database Maintenance 2.5hrs
Ensuring Database Integrity
Maintaining Indexes
Automating Routine Database Maintenance
Lab : Performing Ongoing Database Maintenance 1hr
Module 37: Tracing Access to SQL Server 2012 2.5hrs
Capturing Activity using SQL Server Profiler
Improving Performance with the Database Engine Tuning Advisor
Working with Tracing Options
Lab : Tracing Access to SQL Server 2012 1hr
Module 38: Monitoring SQL Server 2012 1hr
Monitoring Activity
Capturing and Managing Performance Data
Analyzing Collected Performance Data
Lab : Monitoring SQL Server 2012 1hr
Module 39: Managing Multiple Servers 2.5hrs
Working with Multiple Servers
Virtualizing SQL Server
195
Deploying and Upgrading Data-Tier Applications
Lab : Managing Multiple Servers 1hr
Module 40: Troubleshooting Common SQL Server 2012 Administrative Issues 1hr
SQL Server Troubleshooting Methodology
Resolving Service-related Issues
Resolving Concurrency Issues
Resolving Login and Connectivity Issues
Lab : Troubleshooting Common Issues 1hr
NH20417
Upgrading Server 2008 to MCSA Windows Server 2012
104 Total Hours
60 Theory Hours
44 Lab Hours
COURSE TITLE: Upgrading Server 2008 to MCSA Windows Server 2012 PREREQUISITE: Previous experience or knowledge of Windows Server 2008
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 104 hours
COURSE OVERVIEW: After completing this course, students will be able to:
Install and configure Windows Server 2012.
Monitor and maintain Windows Server 2012.
Manage Windows Server with Windows PowerShell 3.0.
Manage storage for Windows Server 2012 servers.
Implement network services.
Implement Remote Access.
Implement Failover Clustering.
Implement Hyper-V.
Implement Failover Clustering with Hyper-V.
Implement Dynamic Access Control.
Implement Active Directory Domain Services (AD DS).
Plan and implement AD FS.
COURSE OBJECTIVES: This course is designed primarily for people who want to upgrade their technical skills
from Windows Server 2008 and Windows Server 2008 R2 to Windows Server 2012. This course explains new
features and functionality in Windows Server 2012 around management, networking infrastructure, storage, access
control, Hyper-V, high availability, and identity federation. Specific technologies covered will include Dynamic
Access Control (DAC), Failover Clustering, Microsoft Online Backup and changes with Active Directory, and
Hyper-V and Active Directory Federation Services (ADFS).
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Arvato Bertelsmann (2012): Upgrading Your Skills to MCSA Windows Server® 2012 – Microsoft Publishing
Microsoft Server 2012 Software
196
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations. Multiple
choice assess
COURSE OUTLINE:
Module 1: Installing and Configuring Windows Server 2012 5hrs
Installing Windows Server 2012
Configuring Windows Server 2012
Configuring Remote Management for Windows Server 2012 Servers
Lab : Installing and Configuring Windows Server 2012 Servers 2hrs
Module 2: Monitoring and Maintaining Windows Server 2012 5hrs
Monitoring Windows Server 2012
Implementing Windows Server Backup
Implementing Server and Data Recovery
Lab : Monitoring and Maintaining Windows 2012 Servers 3.5hrs
Module 3: Managing Windows Server 2012 by Using Windows PowerShell 3.0 5hrs
Overview of Windows PowerShell 3.0
Using Windows PowerShell 3.0 to Manage AD DS
Managing Servers by Using Windows PowerShell 3.0
Lab : Managing Servers Running Windows Server 2012 by Using Windows PowerShell 3.0 3.5hrs
Module 4: Managing Storage for Windows Server 2012 5hrs
New Features in Windows Server 2012 Storage
Configuring iSCSI Storage
Configuring Storage Spaces in Windows Server 2012
Configuring BranchCache in Windows Server 2012
Lab : Managing Storage for Servers Based on Windows Server 2012 3.5hrs
Lab : Implementing BranchCache 3.5hrs
Module 5: Implementing Network Services 5hrs
Implementing DNS and DHCP Enhancements
Implementing IP Address Management
NAP Overview
Implementing NAP
Lab : Implementing Network Services 3.5hrs
Module 6: Implementing Remote Access 5hrs
Overview of VPN Access
Overview of DirectAccess
Installing and Configuring DirectAccess Components
Lab : Implementing DirectAccess 3.5hrs
Module 7: Implementing Failover Clustering 5hrs
Overview of Failover Clustering
Implementing a Failover Cluster
Configuring Highly-Available Applications and Services on a Failover Cluster
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Maintaining a Failover Cluster
Implementing a Multisite Failover Cluster
Lab : Implementing Failover Clustering 3.5hrs
Module 8: Implementing Hyper-V 5hrs
Configuring Hyper-V Servers
Configuring Hyper-V Storage
Configuring Hyper-V Networking
Configuring Hyper-V Virtual Machines
Lab : Implementing Server Virtualization with Hyper-V 3.5hrs
Module 9: Implementing Failover Clustering with Hyper-V 5hrs
Overview of the Integration of Hyper-V Server 2012 with Failover Clustering
Implementing Hyper-V Virtual Machines on Failover Clusters
Implementing Windows Server 2012 Hyper-V Virtual Machine Movement
Managing Hyper-V Virtual Environments by Using Virtual Machine Manager
Lab : Implementing Failover Clustering with Hyper-V 3.5hrs
Module 10: Implementing Dynamic Access Control 5hrs
Overview of Dynamic Access Control
Planning for a Dynamic Access Control Implementation
Implementing and Configuring Dynamic Access Control
Lab : Implementing Dynamic Access Control 3.5hrs
Module 11: Implementing Active Directory Domain Services 5hrs
Deploying AD DS Domain Controllers
Configuring AD DS Domain Controllers
Implementing Service Accounts
Implementing Group Policy in AD DS
Maintaining AD DS
Lab : Implementing AD DS 3.5hrs
Module 12: Implementing Active Directory Federation Services 5hrs
Overview of AD FS
Deploying AD FS
Implementing AD FS for a Single Organization
Deploying AD FS in a B2B Federation Scenario
Lab : Implementing AD FS 3.5hrs
NH204-1011
Installing, Configuring & Administrating Windows
Server 2012
136 Total Hours
104 Theory Hours
32 Lab Hours
COURSE TITLE: Installing, Configuring & Administrating Windows Server 2012 PREREQUISITE: NH62-9293, or equivalent knowledge and skills
198
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 136 hours
COURSE OVERVIEW: After completing this course, students will be able to:
Install and Configure Windows Server 2012.
Describe AD DS.
Manage Active Directory objects.
Automate Active Directory administration.
Implement IPv4.
Implement Dynamic Host Configuration Protocol (DHCP).
Implement Domain Name System (DNS).
Implement IPv6.
Implement local storage.
Share files and printers.
Implement Group Policy.
Use Group Policy Objects (GPOs) to secure Windows Servers.
Implement server virtualization using Hyper-V.
Deploy and Maintain Server Images
Configure and Troubleshoot DNS
Maintain Active Directory Domain Services (AD DS).
Manage User and Service Accounts
Implement a Group Policy Infrastructure
Manage User Desktops with Group Policy
Configure and Troubleshoot Remote Access
Install, Configure and Troubleshoot Network Policy Server (NPS) role
Implement Network Access Protection (NAP)
Optimize File Services
Configure Encryption and Advanced Auditing
Implement Update Management
Monitor Windows Server 2012
COURSE OBJECTIVES: This course provides the skills and knowledge necessary to implement a core Windows
Server 2012 infrastructure in an existing enterprise environment. The course covers implementing, managing,
maintaining, and provisioning services and infrastructure in a Windows Server 2012 environment. This course
primarily covers the initial implementation and configuration of core services including Active Directory Domain
Services (AD DS), networking services, and Microsoft Hyper-V Server 2012 configuration, and the administration
tasks necessary to maintain a Windows Server 2012 infrastructure such as Implementing Server Images, User and
Group management with Active Directory Domain Services(AD DS) and Group Policy, Remote Access and
Network Policies, Data Security, Monitoring and Update Management
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Arvato Bertelsmann (2013): Installing and Configuring Windows Server® 2012 – Microsoft Publishing
Arvato Bertelsmann (2013): Administering Windows Server® 2012 – Microsoft Publishing
Microsoft Server 2012 Software
199
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include theory, demonstration, discussion, practical application, simulation and presentations.
COURSE OUTLINE:
Module 1: Deploying and Managing Windows Server 2012 4hrs
Windows Server 2012 Overview
Overview of Windows Server 2012 Management
Installing Windows Server 2012
Post-Installation Configuration of Windows Server 2012
Introduction to Windows PowerShell
Lab : Deploying and Managing Windows Server 2012 1hrs
Module 2: Introduction to Active Directory Domain Services 4hrs
Overview of AD DS
Overview of Domain Controllers
Installing a Domain Controller
Lab : Installing Domain Controllers 1hrs
Module 3: Managing Active Directory Domain Services Objects 4hrs
Managing User Accounts
Managing Group Accounts
Managing Computer Accounts
Delegating Administration
Lab : Managing Active Directory Domain Services Objects 1hr
Module 4: Automating Active Directory Domain Services Administration 4hrs
Using Windows PowerShell for AD DS Administration
Performing Bulk Operations with Windows PowerShell
Lab : Automating AD DS Administration by Using Windows PowerShell 1hr
Module 5: Implementing IPv4 4hrs
Overview of TCP/IP
Understanding IPv4 Addressing
Subnetting and Supernetting
Configuring and Troubleshooting IPv4
Lab : Implementing IPv4 1hr
Module 6: Implementing Dynamic Host Configuration Protocol 4hrs
Installing a DHCP Server Role
Configuring DHCP Scopes
Managing a DHCP Database
Securing and Monitoring DHCP
Lab : Implementing DHCP 1hr
Module 7: Implementing Domain Name System 4hrs
Name Resolution for Windows Client and Servers
200
Installing and Managing a DNS Server
Managing DNS Zones
Lab : Implementing DNS 1hr
Module 8: Implementing IPv6 4hrs
Overview of IPv6
IPv6 Addressing
Coexistence with IPv6
IPv6 Transition Technologies
Lab : Implementing IPv6 1hr
Module 9: Implementing Local Storage 4hrs
Overview of Storage
Managing Disks and Volumes
Implementing Storage Spaces
Lab : Implementing Local Storage 1hr
Module 10: Implementing File and Print Services 4hrs
Securing Files and Folders
Protecting Shared Files and Folders by Using Shadow Copies
Configuring Network Printing
Lab : Implementing File and Print Services 1hr
Module 11: Implementing Group Policy 4hrs
Overview of Group Policy
Group Policy Processing
Implementing a Central Store for Administrative Templates
Lab : Implementing Group Policy 1hr
Module 12: Securing Windows Servers Using Group Policy Objects 4hrs
Windows Operating Systems Security Overview
Configuring Security Settings
Restricting Software
Configuring Windows Firewall with Advanced Security
Lab : Increasing Security for Server Resources 1hr
Lab : Configuring AppLocker and Windows Firewall 1hr
Module 13: Implementing Server Virtualization with Hyper-V 4hrs
Overview of Virtualization Technologies
Implementing Hyper-V
Managing Virtual Machine Storage
Managing Virtual Networks
Lab : Implementing Server Virtualization with Hyper-V 1hr
Module 14: Deploying and Maintaining Server Images 4hrs
Overview of Windows Deployment Services
201
Implementing Deployment with Windows Deployment Services
Administering Windows Deployment Services
Lab : Using Windows Deployment Services to Deploy Windows Server 2012 1hr
Module 15: Configuring and Troubleshooting Domain Name System 4hrs
Installing the DNS Server Role
Configuring the DNS Server Role
Configuring DNS Zones
Configuring DNS Zone Transfers
Managing and Troubleshooting DNS
Lab : Configuring and Troubleshooting DNS 1hr
Module 16: Maintaining Active Directory Domain Services 4hrs
Overview of AD DS
Implementing Virtualized Domain Controllers
Implementing RODC
Administering AD DS
Managing the AD DS Database
Lab : Maintaining AD DS 1hr
Module 17: Managing User and Service Accounts 4hrs
Automating User Account Management
Configuring Password-Policy and User-Account Lockout Settings
Configuring Managed Service Accounts
Lab : Managing User and Service Accounts 1hr
Module 18: Implementing a Group Policy Infrastructure 4hrs
Introducing Group Policy
Implementing and Administering Group Policy Objects (GPOs)
Group Policy Scope and Group Policy Processing
Troubleshooting the Application of GPOs
Lab : Implementing a Group Policy Infrastructure 1hr
Module 19: Managing User Desktops with Group Policy 4hrs
Implementing Administrative Templates
Configuring Folder Redirection and Scripts
Configuring Group Policy Preferences
Managing Software with Group Policy
Lab : Managing User Desktops with Group Policy 1hr
Module 20: Configuring and Troubleshooting Remote Access 4hrs
Configuring Network Access
Configuring Virtual Private Network (VPN) Access
Overview of Network Policies
Troubleshooting Routing and Remote Access
Configuring DirectAccess
202
Lab : Configuring Remote Access 1hr
Lab : Configuring DirectAccess 1hr
Module 21: Installing, Configuring, and Troubleshooting the Network Policy Server Role 4hrs
Installing and Configuring a NPS
Configuring Remote Authentication Dial-In User Service (RADIUS) Clients and Servers
NPS Authentication Methods
Monitoring and Troubleshooting a NPS
Lab : Installing and Configuring a Network Policy Server 1hr
Module 22: Implementing Network Access Protection 4hrs
Overview of Network Access Protection
Overview of NAP Enforcement Processes
Configuring NAP
Monitoring and Troubleshooting NAP
Lab : Implementing NAP 1hr
Module 23: Optimizing File Services 4hrs
Overview of FSRM
Using FSRM to Manage Quotas, File Screens, and Storage Reports
Implementing Classification and File Management Tasks
Overview of Distributed File System (DFS)
Configuring DFS Namespaces
Configuring and Troubleshooting Distributed File System Replication (DFS-R)
Lab : Configuring Quotas and File Screening Using FSRM 1hr
Lab : Implementing DFS 1hr
Module 24: Configuring Encryption and Advanced Auditing 4hrs
Encrypting Files by Using Encrypting File System
Configuring Advanced Auditing
Lab : Configuring Encryption and Advanced Auditing 2hrs
Module 25: Implementing Update Management 4hrs
Overview of WSUS
Deploying Updates with WSUS
Lab : Implementing Update Management 2hrs
Module 26: Monitoring Windows Server 2012 4hrs
Monitoring Tools
Using Performance Monitor
Monitoring Event Logs
Lab : Monitoring Windows Server 2012 2hrs
NH20412
Configuring Advanced Windows Server 2012
Services 104 Total Hours
64 Theory Hours
40 Lab Hours
203
COURSE TITLE: Configuring Advanced Windows Server 2012 Services PREREQUISITE: NH204-1011, or equivalent knowledge and skills
INSTRUCTOR: TBA
COURSE SCHEDULE: Classes are scheduled between 9:00 AM and 10:00PM, weekdays (dependent upon day or
evening sessions)
COURSE LENGTH: 104 hours
COURSE OVERVIEW: After completing this course, students will be able to:
Implement advanced network services.
Implement advanced file services.
Implement Dynamic Access Control.
Implement distributed Active Directory Domain Services (AD DS) deployments.
Implement AD DS sites and replication.
Implement Active Directory Certification Services (AD CS).
Implement Active Directory Rights Management Services (AD RMS).
Implement Active Directory Federation Services (AD FS).
Implement network load balancing (NLB).
Implement failover clustering.
Implement failover clustering with Hyper-V.
Implement disaster recovery.
COURSE OBJECTIVES: This course primarily covers advanced configuration of services necessary to deploy,
manage and maintain a Windows Server 2012 infrastructure, such as advanced networking services, Active
Directory Domain Services (AD DS), identity management, rights management, Federated services, network load
balancing, failover clustering, business continuity and disaster recovery.
MEDIA, TEXT, AND RESOURCE REQUIREMENTS:
Arvato Bertelsmann (2013): Configuring Advanced Windows Server® 2012 Services – Microsoft Publishing
Microsoft Server 2012 Software
INSTRUCTIONAL STRATEGIES: This course combines theory instructions with lab application. Instructional
strategies include THEORY, demonstration, discussion, practical application, simulation and presentations.
Multiple choice assessments are given at the end of each module.
COURSE OUTLINE:
Module 1: Implementing Advanced Network Services 6hrs
Configuring Advanced DHCP Features
Configuring Advanced DNS Settings
Implementing IPAM
Lab : Implementing Advanced Network Services 3hrs
Module 2: Implementing Advanced File Services 5hrs
Configuring iSCSI Storage
Configuring BranchCache
Optimizing Storage Usage
Lab : Implementing Advanced File Services 3hrs
Lab : Implementing BranchCache 3hrs
Module 3: Implementing Dynamic Access Control 5hrs
Overview of Dynamic Access Control
Planning for Dynamic Access Control
Deploying Dynamic Access Control
Lab : Implementing Dynamic Access Control 3hrs
Module 4: Implementing Distributed Active Directory Domain Services Deployments 5hrs
Overview of Distributed AD DS Deployments
204
Deploying a Distributed AD DS Environment
Configuring AD DS Trusts
Lab : Implementing Complex AD DS Deployments 4hrs
Module 5: Implementing Active Directory Domain Services Sites and Replication 5hrs
Overview of AD DS Replication
Configuring AD DS Sites
Configuring and Monitoring AD DS Replication
Lab : Implementing AD DS Sites and Replication 3hrs
Module 6: Implementing Active Directory Certificate Services 5hrs
PKI Overview
Deploying CAs
Deploying and Configuring CA Hierarchy
Deploying and Managing Certificate Templates
Implementing Certificate Distribution and Revocation
Managing Certificate Recovery
Lab : Deploying and Managing Certificates 3hrs
Module 7: Implementing Active Directory Rights Management Services 6hrs
AD RMS Overview
Deploying and Managing an AD RMS Infrastructure
Configuring AD RMS Content Protection
Configuring External Access to AD RMS
Lab : Implementing AD RMS 3hrs
Module 8: Implementing Active Directory Federation Services 5hrs
Overview of AD FS
Deploying AD FS
Implementing AD FS for a Single Organization
Deploying AD FS in a B2B Federation Scenario
Lab : Implementing AD FS 3hrs
Module 9: Implementing Network Load Balancing 6hrs
Overview of NLB
Configuring an NLB Cluster
Planning an NLB Implementation
Lab : Implementing Network Load Balancing 3hrs
Module 10: Implementing Failover Clustering 5hrs
Overview of Failover Clustering
Implementing a Failover Cluster
Configuring Highly Available Applications and Services on a Failover Cluster
Maintaining a Failover Cluster
Implementing a Multi-Site Failover Cluster
Lab : Implementing Failover Clustering 3hrs
Module 11: Implementing Failover Clustering with Hyper-V 5hrs
Overview of Integrating Hyper-V with Failover Clustering
Implementing Hyper-V Virtual Machines on Failover Clusters
Implementing Hyper-V Virtual Machine Movement
Managing Hyper-V Virtual Environments by Using VMM
Lab : Implementing Failover Clustering with Hyper-V 3hrs
205
Module 12: Implementing Disaster Recovery 6hrs
Overview of Disaster Recovery
Implementing Windows Server Backup
Implementing Server and Data Recovery