تامولعم نيمأت لوأ يئاصخأ :يفيظولا يمسملا )1( Details_13-14.pdf · Monitor VPNs, Concentrator logs, ASA, Netscreen and firewalls logs, intrusion

تأمين معلومات أول أخصائي: المسمي الوظيفي (1)

IS_13-14: كود الوظيفة

:الوصف العام للوظيفة

تقع هذه الوظيفة داخل إدارة اخلدمات االستشارية والتأمني التابعة للمعهد القومي لإلدارة وخيتص شاغلمبهام ضمان تأمني ومحاية البيانات واألنظمة الىت تقوم اإلدارة بتشغيلها واستضافتها ، باإلضافة الوظيفة بالقيام

.األنظمة لعمالء ادلعهدلتقدمي اخلدمات االستشارية و الفنية فيما يتعلق بتأمني : الواجبات والمسئوليات

Job Description

Configuring security policies for access-list, traffic encryption to protect the intranet

from attacks & hackers.

Mitigate layer 2 & Layer 3 attacks.

Configuring Security Appliance hardware and software architecture such as Cisco

ASA, Juniper Netscreen/firewalls, ISS/IBM IPS & IDS.

Plan the mitigation of specific network vulnerabilities and exploits.

Configure & troubleshoot VPN connections (IPsec site-to-site VPN with pre-shared

key authentication, Easy VPN Server & Client VPN)

Assist in the development of operational tools, methods and procedures and

provide mentoring and training to peers and other organizations

Conduct selected tests of information security measures in accordance with specific

instructions provided by management.

Evaluate the impact on security of proposed new technologies or changes to the

existing architecture, system configurations and deployment guidelines.

Evaluate information system bug reports, security exploit reports and other

information security notices. Make recommendations to internal management for

precautionary steps.

Monitor VPNs, Concentrator logs, ASA, Netscreen and firewalls logs, intrusion

detection logs, RAS, AAA/ TACACS & RADIUS servers logs, and network traffic for

unusual or suspicious activity.

Troubleshoots complex networks and security related problems.

Provide incident, status and statistical reports detailing events related on regular

basis.

Provide systematic reviews, analyses and tests all security systems on an ongoing

basis and develop mitigation and reporting scheme.

Configuration, integration, implementation, troubleshooting and modification

responsibilities for all Cisco and Juniper security and networking devices, software

and systems.

Maintain network diagrams, security incidents reports, and develop, write, format,

and edit technical and non-technical information for reports, procedures, processes,

briefs, and other forms of documentation.

Coordinate closely with Network Operation Department (NOD) to ensure security

related functions and activities are performed.

Any other duties assigned by the Manager.

Skills

Strong knowledge of VPN technology.

Understands the operation of test and analysis equipment such as protocol analyzer,

LAN/WAN sniffers, etc.

Basic development & scripting skills.

Awareness of common coding security best practices.

Strong background in network security management and Internet firewalls.

Extensive prior hands on experience with network management concepts and

software including SNMP.

Security related certifications preferred in Cisco (CCNA Security, CCSP).

Security related certifications preferred in Juniper firewalls (JNCIA-FWV, JNCIS-FWV).

Additional security certifications in other security areas a plus (e.g. C|EH, C|HFI, )

: مطالب التأهيل

احلصول على مؤهل علمي عايل مناسب. سنوات ىف جمال العمل 3خربة عملية ال تقل على. أجهزة وبرجميات تأمني ادلعلومات ادلختلفة وخاصة أجهزة استخدام ودعمJuniper, IBM/ISS, Cisco

IBM ادلختلفة.

مثل )جمال تأمني ادلعلومات احلصول على شهادات متخصصة ىفCCNA Security, C|EH, CCSP,

SANS ...إخل) .

أفضلية خلرجيني(ITI.)

وسحابة الكترونيةونظم افتراضية أول أخصائي :المسمي الوظيفي (2)

CC_13-14: كود الوظيفة

: الوصف العام للوظيفة

تقع هذه الوظيفة داخل إدارة اخلدمات االستشارية والتأمني التابعة للمعهد القومي لإلدارة وخيتص شاغلادلتاحة باإلدارة ومراقبة أدائها لكرتونيةوالسحابة اال النظم االفرتاضيةالوظيفة بالقيام بكافة أعمال تشغيل ودعم

. وادلسامهة ىف تطويرها قياس كفاءة أدائها

:الواجبات والمسئوليات

Job Description:

Design, implement, troubleshoot, analyze, and maintain the Cloud & Virtualization

Systems/Infrastructure.

Monitoring systems to ensure system availability to all users and performing

necessary maintenance to support system availability.

Perform systems installation, configuration, and upgrades.

Document system installation, configuration procedures, and current configuration.

Key Responsibilities:

I. Major Areas of Accountability in Technology (45% of his/her time):

Support the Virtualization (vSphere or Hyper-V) environments including

activities such as design, maintenance & troubleshooting.

Handle ongoing maintenance e.g., service pack installations, hot fixes,

software upgrades, etc.

Participate in the implementation of agreed upon solutions and strategies.

Serve as a technical contact on projects as assigned.

Serve as an escalation point for technical issues at the team level.

Troubleshoot technology issues, using various internal and external

resources.

Generate innovative approaches and solutions to recurring tasks or

problems.

Document technical problems, resolutions, and processes for assigned tasks

and projects.

Participate in post mortem process for problems as appropriate.

Participate in testing and evaluation of new technologies to ensure

compatibility and functionality.

Follow policies and procedures for change and incident management.

Stay current on industry trends and new technologies and recommend

future initiatives.

Give input to operational strategy related to technology strategy.

II. Major Areas of Accountability in Leadership & Communication (15%

of his/her time):

May act as a project leader for some projects providing task direction to

achieve project goals.

Follow up on outstanding issues with project team, strategic business

partners (including software vendors), and management.

Work independently on tasks with minimal guidance.

Deliver regular status updates to project team and management.

Evaluate and recommend process and technology improvements.

May conduct informal training.

Give input to operational strategy related to business strategy.

III. Major Areas of Accountability in Management & Administration (35%

of his/her time):

Support 7x24 hour on-call availability.

Exhibit strong organizational, analytical, multi-tasking, and prioritization

skills.

Provide consistent follow-up on incidents/changes until long term objectives

are completed.

Help form and meet project schedules and timelines.

Develop and Utilize incident/change management systems.

Submit weekly time accounting.

Perform troubleshooting and support activities that include:

o Analyze problem and research solutions.

o Query existing knowledge base.

o Identify, test, and implement solutions.

o Manage system resolution with available resources.

o Communicate technical solutions and implementation processes.

o Implement large scale solutions.

o Communicate technical solutions and implementation processes.

o Document hardware and software problems and resolutions.

o Support back ends.

Perform hardware and software installation, configuration, and upgrades

o Identify and interpret the project requirements.

o Evaluate present data and system configuration.

o Develop installation plan.

o Install, configure, and test system hardware and peripherals.

o Install, configure, and test new operating and application software

and software upgrades.

o Perform quality checks on outcomes of work performed.

o Document system installation, configuration procedures, and

current configuration.

Perform system operations, monitoring, and maintenance

o Operate computer system and run system applications.

o Perform system diagnostics.

o Monitor and analyze system performance.

o Optimize system performance through software and hardware

configuration.

o Develop and implement preventative maintenance plan.

o Evaluate maintenance processes and outcomes.

o Communicate and document maintenance procedures and system

status.

IV. Major Areas of Accountability in Business (5% of his/her time):

Cooperate with different colleagues to understand needs, technology

landscape, and changing requirements.

Understand strategic vision at the project level. Help form and implement

project strategy.

Translate business requirements into technical solutions.

Skills:

Computer science or relevant discipline graduate.

2 years at least relevant industry experience in enterprise-level virtualization,

designing, implementing, administrating and maintaining Cloud & Virtualization

systems.

Excellent analysis, design, and trouble shooting skills.

Familiar with current virtualization technologies (VMware & Hyper-V).

Familiar with Virtualization Designing for high availability.

Basic understanding of security concepts. (i.e. NTFS permissions, security auditing,

security user contexts, application layer vulnerabilities, etc).

Understanding of storage, network, and hardware technologies.

Familiar with Cloud & Data Center Management (Microsoft System Center 2012

Portfolio).

Certified VMware Cloud Design and Administration (VCAP-CID, VCAP-CIA …) is a

preferred.

Certified VMware Cloud Design Expert (VCDX-Cloud) is preferred.

Certified VMware Data Center Virtualization Design and Administration (VCP5-DCV,

VCAP5-DCA, and VCAP-DCD) is a must and Data Center Virtualization Design Expert

(VCDX5-DCV) is preferred.

Certified Microsoft Virtualization Administration (MCSE, MCSA, MCITP, MCTS

“Virtualization” …) is a preferred.

Certified Cloud & Data Center Management (MCTS) is preferred.

Master of Windows 2003/2008/2012 server administration and/or UNIX/LINUX

operating systems.

Scripting/automation skills (e.g. VB Script) and experience with WMI strongly

preferred.

Experience in the maintenance of Virtualization clusters with VMware/Hyper-V

Infrastructure.

Experience with capacity planning and monitoring within VMware/Hyper-v

Infrastructure.

Diagnostic of and troubleshooting common guest / host issues.

Knowledge of storage solutions and how to integrate them on the clusters

(SAN/NAS).

Networking integration into VMware ESXi & Hyper-V and common problems.

Have a general knowledge of server technologies, and network and enterprise

storage technologies.

: مطالب التأهيل

احلصول على مؤهل علمي عايل مناسب.

سنوات ىف جمال العمل 2خربة عملية ال تقل على.

النظم االفرتاضيةاحلصول على شهادات متخصصة ىف جمال أنظمة (MCSE, MCSA, MCITP, MCTS,

VCP5-DCV, VCAP5-DCA, and VCAP-DCD, VCAP-CID, VCAP-CIA … etc). أفضلية خلرجيني(ITI.)

أول شبكاتأخصائي :المسمي الوظيفي (3)

NS_13-14: كود الوظيفة


تقع هذه الوظيفة داخل إدارة اخلدمات االستشارية والتأمني التابعة للمعهد القومي لإلدارة وخيتص شاغلادلتاحة باإلدارة ومراقبة أدائها وادلسامهة ىف تطويرها أنظمة الشبكاتالوظيفة بالقيام بكافة أعمال تشغيل ودعم

. قياس كفاءة أدائها


Job Description:

Responsible for maintaining internal network, VPNs, internet communication lines, Wireless LANs.

Interface with customers in support of site and/or project communications and network issues resolution.

Monitor order status for technical delivery functions. Support 7x24 hour on-call availability. Technical Process review and analysis. Order activity analysis, trending, root cause analysis and resolution of issues. Develop tactical and strategic plans, standards, guidelines and policies for the

network resources based on growth, trends, available metrics, etc. Gather data pertaining to customer needs, and use the information to identify,

predict, interpret, and evaluate system and network requirements. Evaluate the organization's technology use and needs and recommend

improvements, such as network equipment upgrades. Coordinate change planning and formal change control process to systems in order

to eliminate system impact. Ensure that availability SLA's with ISPs and support SLA’s with vendors/partners are

met. Monitors and tune the network to ensure acceptable levels of performance. Evaluates applications’ connectivity requirements. Ensure security is respected throughout the network environment according to

overall infrastructure security policies. Network capacity planning for future enhancements and new projects. Implement new policies and procedures for ongoing network support -

troubleshooting flowcharts and documents etc. Review and approve all network related designs and changes prior to their

implementation.


I. Network installation, configuration & operation

Implementation of network infrastructure: Including adequate hardware

mounting, software installation, configuration implementing, & cabling

considering minimum infrastructure operation disruption.

Configures the network in regard to various protocol and bandwidth

specifications

Maintenance of existing network infrastructure: through applying regular

patches/updates and on-going review of network infrastructure.

Produce and maintain an updated high-level & detailed network diagrams

showing network infrastructure with high level addressing schema.

Maintain an updated documentation of the network including IP schema &

design consideration.

Design the overall IP schema of the infrastructure.

Assure regular backup procedure for network devices configurations in

coordination with the high availability team, using the adequate software.

II. Network Infrastructure planning, management & monitoring

Proactively manage the service and security requirements of these systems

to meet the required service standards.

Project planning and documentation as required.

Perform advanced monitoring and reporting related to network systems,

including availability and performance monitoring & reporting of different

network system components.

Responsible for maintaining the needed tools (software/hardware) for

network monitoring & handling network issues arise with

monitoring/incident management personnel(s).

Develop tactical and strategic plans, standards, guidelines and policies for

the network resources based on growth, trends, available metrics, etc.

Coordinate change planning and formal change control process to systems

in order to eliminate system impact

Ensure that availability SLA's with ISPs and support SLA’s with

vendors/partners are met.

Monitors and tune the network to ensure acceptable levels of performance

Evaluates applications’ connectivity requirements

Ensure security is respected throughout the network environment according

to overall infrastructure security policies

Network capacity planning for future enhancements and new projects.

Assure network high availability as needed by the service standards.

III. Network infrastructure support

Act as first point of contact for reports of problems with network

connectivity & reports of network related threats.

Implement new policies and procedures for ongoing network support -

troubleshooting flowcharts and documents etc.

Troubleshooting of Network infrastructure :

o Using the appropriate tools (software/hardware) to solve Network

problems that including communicating with vendors/partners/ISP.

o Ticket Resolution, including supporting 7x24x365 and on-call

support as needed.

Skills:


3 year relevant experience in Network Administration.


Certified Network Administration (CCNA, CCNP, JNCP …) is a must.

Advanced Certified (CCNE, CCAr …) is preferred.

Familiar with Cisco Routers, Juniper Routers, Juniper Firewalls & Cisco Firewalls.

Familiar with HP Virtual Connect and similar technologies.

Familiar with Quality of Service techniques.

Familiar with Hardware Load-Balancers technologies.

Familiar with Network Architectures.

Familiar with Wireless Communications and WAN Communications.

Familiar with current virtualization technologies.

: مطالب التأهيل احلصول على مؤهل علمي عايل مناسب.

سنوات ىف جمال العمل 3خربة عملية ال تقل على.

أنظمة الشبكاتاحلصول على شهادات متخصصة ىف جمال ( مثلCCNA, CCNP, JNCP, ….) أفضلية خلرجيني(ITI.)

أساسيةبنية أول أخصائي :المسمي الوظيفي (4)

ISS_13-14: كود الوظيفة


تقع هذه الوظيفة داخل إدارة اخلدمات االستشارية والتأمني التابعة للمعهد القومي لإلدارة وخيتص شاغلالوظيفة بالقيام بكافة أعمال تشغيل ودعم أنظمة التشغيل ادلتاحة باإلدارة ومراقبة أدائها وادلسامهة ىف تطويرها

. قياس كفاءة أدائها :الواجبات والمسئوليات

Job Description:

Perform hardware and software installation, configuration, and upgrades

Monitoring systems to ensure system availability to all users and performing

necessary maintenance to support system availability.

Document hardware and software problems and resolutions.

Design, implement, troubleshoot, analyze, and maintain the IT Infrastructure;

including Windows servers’ administration & Virtualization.



V. Perform troubleshooting & support:

Analyze problem and research solutions.

Query existing knowledge base.

Identify, test, and implement solutions.

Manage system resolution with available resources.

Communicate technical solutions and implementation processes.

Implement long-range solutions.



Support back ends.

Give input to operational strategy related to business/technology strategy.

VI. Perform hardware and software installation, configuration, and

upgrades

Identify and interpret the project requirements.

Evaluate present data and system configuration.

Develop installation plan.

Install, configure, and test system hardware and peripherals.

Install, configure, and test new operating and application software and

software upgrades.

Perform quality checks on outcomes of work performed.

Document system installation, configuration procedures, and current

configuration.

VII. Perform system operations, monitoring, and maintenance

Operate computer system and run system applications.

Perform system diagnostics.

Monitor and analyze system performance.

Optimize system performance through software and hardware

configuration.

Develop and implement preventative maintenance plan.

Evaluate maintenance processes and outcomes.

Communicate and document maintenance procedures and system status.

Skills:


3 years relevant experience in System & Infrastructure Administration.


Certified Exchange Administrator (MCTS, MCITP, MCM … ) is preferred

Certified System Administrator (MCSE, MCSA, MCITP …) is must.

Master of Exchange 2010 administration/configuration/design.

Master of Windows 2003/2008/2012 server administration.

Master of Active Directory 2003/2008/2012 and Group Policy management.

Extremely familiar with WINS, DNS, DHCP, and TCP/IP, SMTP.

Familiar with System Center 2012 Portfolio is preferred.

Familiar with current virtualization technologies.

Master of IIS 6.0 and IIS 7.0.

Familiar with Linux OS is preferable.

: مطالب التأهيل احلصول على مؤهل علمي عايل مناسب. سنوات ىف جمال العمل 3خربة عملية ال تقل على. احلصول على شهادات متخصصة ىف جمال أنظمة التشغيل( مثلMCSE, MCSA, MCITP, ….) الربيد االلكرتوينشهادات متخصصة ىف جمال أنظمة احلصول على ( مثلMCTS, MCITP, MCM ….) أفضلية خلرجيني(ITI.)

دعم فنىأخصائي : المسمي الوظيفي (5)

TS_13-14: كود الوظيفة

:الوصف العام للوظيفة

ويختص شاغل لممعهد القومي لإلدارة التابعة إدارة الخدمات االستشارية والتأمين تقع هذه الوظيفة داخل الفنى ألنظمة التشغيل المختمفة دعمبكافة أعمال الالوظيفة بالقيام


VIII. Perform hardware and software installation, configuration, and upgrades Install, configure, and test system hardware and peripherals.

Install, configure, and test new operating and application software and software upgrades.


IX. Perform system operations, monitoring, and maintenance

Operate computer system and run system applications.

Perform system diagnostics.

Monitor and analyze system performance.

Optimize system performance through software and hardware configuration.

Implement preventative maintenance plan.

Communicate and document maintenance procedures and system status.

X. Perform troubleshooting & support: Analyze problem and research solutions.

Query existing knowledge base.

Identify, test, and implement solutions.

Manage system resolution with available resources.



Support back ends.

XI. Perform Sorting/Organization for the datacenter inventory and assets

Organize and Maintain the Datacenter inventory and assets (Hardware/Software/License and media/ contracts/Tenders papers/ Warranty for all previous).

Provide/Manage different software/application for Datacenter inventory and assets.

Coordinate faulty Hardware replacements with the vendor.

XII. Monitoring Services: Monitoring all our hosted applications availability.

Provide 1st level support for any incidents.

Log all incidents for any hosted applications.

Implement any proactive or reactive plan actions.

XIII. Content Management

Review content Request for Change (RFC) for technical data.

Review & get approval from other team members for the deployment.

Review expiry date for services with expiry.

Insure proper implementation of RFC with (Backup and Roll back options).

Provide feedback to the Content Team.

Coordinate with other Team members regarding proper deployment & insure deployments are done in a timely manner in coordination with other operation activities.

Reporting of RFC log.

:مطالب التأهيل

(.أفضلية لخريجي دورات مركز المعلومات ودعم اتخاذ القرار) الحصول على مؤهل علمي عالي مناسب

أفضلية لمن لديه خبرة عملية.

القدرة على العمل بنظام الورديات (willing to work in a shifting schedule working model.)

امتالك مهارات القدرة على تحليل وحل المشاكل (Good analytical and problem solving skills.)

القدرة على العمل في فريق عمل (Responsible and good team player .)

امتالك مهارات التواصل الجيد باللغة االنجليزية (Good communication skills in English.)

Knowledge of windows and Linux environment

Knowledge of database such as SQL or Network or Security is an advantage

Documents

تامولعم نيمأت لوأ يئاصخأ :يفيظولا يمسملا )1( Details_13-14.pdf · Monitor VPNs, Concentrator logs, ASA, Netscreen and firewalls logs, intrusion