UNIVERSITI TEKNOLOGI MARA

Faculty of Information Management

Bachelor Information Science (HONS.)

(Information System Management)

(IMC 402) Foundation of Information Management

Assignment:

Essay of Information Management in TM

Prepared for:

En. AHMAD FUZI BIN MD AJIS

Prepared by:

Muhamad Taufik Bin Amin

2013970897

Submission date: May 31st 2014

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INFORMATION MANAGEMENT IN (SFM) UNIT

I. Introduction

Information Management

Information management is an important element in an organization , it requires

certain information to be managed in such a process in terms of job creation

include the next information management and then fully use the information that

was obtained or created. Among the importance of knowledge management can

be categorized into two , namely the importance for the present and also at the

future. What is the time now is when an organization is small or large requires a

form of information concerning the operation of the company in a very short time ,

the information obtained for use in a short time it also allows its use in the future ,

this is where there is interest on comprehensive information management ,

information is also available for use not only will continue to use it to go through

some process made it its use is at the maximum level.

Before the era of technology without limits as now human societies recognize the

importance of the information, and then only when there is awareness of

management on the information available at present. Each order process is used

to manage information must be correct and in accordance with standards to

achieve the accuracy of the information according to the objectives of an

organization or project to be implemented. Not being able to manage information

allows a project to be implemented such failure information is not in a correct

sequence of processes.

As mentioned in the previous paragraph, information management is very

important in an organization, in addition, management information is also used by

private individuals either in unnoticed by the user of such information or otherwise.

Management on the information that was actually available in each individual

instance, on the use of social sites that are known at the present time of facebook.

Facebook indirectly enable information to be shared by users to other users

located in coordinated and can be updated. Consumers often make Facebook as

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a medium to share information inadvertently, they also have to manage the

information in the layout of the activities available on Facebook.

Information Management in Malaysia’s Industry

The rapid development of information technology today plays a role to force society

to accept and acknowledging the management of information is an important entity

to accelerate the process sensitivity upon information. Civic awareness is required

in order to drive forward a competitive industry with healthy competition.

The National Archives is one of the backbone of a nation. Functionality that is

related to information and records made of the importance of information

management to the country. industry-industry in Malaysia emphasizes information

management functionality in every detail of the products, whether global or private

nature. The purpose of the National Archive was founded to save, preserve,

electronic data or records in the public sector can be organized in a form of

information. The information obtained is used efficiently by industries in Malaysia

as we can see the rapid development in Malaysia in various sectors.

Communication industry in Malaysia is one of the largest contribution in Malaysia

proliferation economies. Communication is among the elements associated with

the management of information. The rapid development of communication industry

help even more information can be obtained more quickly and effectively. The

activities that occur in information management is also much supported by the

sharing of information that occurs when formal communication occur between

individuals or large organization, whether in digital or analog. Communications

industry in Malaysia is dominated by one of the largest GLC known as Telekom

Malaysia Berhad.

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II. Telekom Malaysia Berhad

Telekom Malaysia Berhad (TM), is the largest communications company in

Malaysia, a leader in the field of telecommunication and information. The emphasis

on service competitive, efficient and effective to be the mainstay to ensure that

every customer is satisfied with the services provided by this group. The

development of innovative products helped the group to become a leader in

broadband service provider in Malaysia nowadays. it can be proven with numerous

awards for excellence, which was won every year by this group.

TM has nearly 27,000 staff including executive staff and non-executive directors,

by the importance of providing efficient, the efficiency of the staff at TM is always

been key elements incorporated into every task that has been entrusted. Besides

the staff efficiency, competitive products such as broadband was upgraded to a

higher level, such as known todays as a UNIFI, in line with the demands of

communications and information technology use on a daily basis at the maximum

level, with the help of global network connectivity is dominated by the

telecommunications giant this will be the largest to convince customers to use the

services offered on the use of either an individual or large companies making TM

in the best position to put Malaysia a regional internet hub and digital gateway for

South East Asia international.

To speed up the process of access to digital information, TM has introduced a

high-capacity broadband, UniFi. By using a network based on fiber optic cables

data and information can be accessed and achieved more fastest while

maintaining the original products based on copper cable network. With the

introduction that was almost 3 years and the number of users exceeds 500,000

making TM possible to achieve the vision and mission set and also proves the

importance of the use of communication in Malaysia are needed to help with the

access to the infromation.

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Like other large companies that distribute the work in each department to match

the expertise available at all staff in at the same time making their way towards

implementing the mission and vision set by the company. In the work management

of TM it has been divided into several departments or units all over the malaysia

in order to facilitate the work process run more effectively by expertise in their

division, which is known as the Line Of Bussines (LOB). LOB is divided into four

parts, Consumer TM, TM SME, TM, Governement, TM Enterprise. Business

functionality too divided into 4 parts, each of which is also the main function of this

is divided into other parts of the company, CSM, Marketing Operations, IT & NT,

HSBB.

IT & NT is the core function to drive the operation on Information Technology.

Overall operating ITNT supported by the unit fractions such as NO, ND, IT and R

& D. NO is also known as Network Maintanence Operations (NMO), which was in

charge of ensuring that all processes related to basic network and Maintanence

on the network. Meanwhile the ND have been given with the responsibility to make

sure the setup on the network throughout the Malaysian always be supplied in

accordance to the needed specifications. Like other large companies TM also have

Researh&Development unit itself, in term of responsible for reviewing a product,

systems used in order to ensure that innovative products can be produced in TM

in line with the increase in the use of broadband and communications in Malaysia

today.

One large form of information can be seen in TM with the great functions that have

been applied in TM from every level of work. With appointed a professional officer

in each unit and functions, this profession have a lot of responsibility in providing

a systematic arrangement of all the management information and data within TM.

Each unit is supplied with the knowledge people to enable information to be

accessed and shared in turn be implemented in each work process.

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III. Information Professional in SFM

Information Professional Profession is very necessary in every unit and

organization. In this profession tm is not devoted to the maintenance supervisor

ratings sake only, every staff accountable to attenuate information that this

profession is also well recognized by the profession MS, multiskill. MS in TM was

exposed in knowledge in every kind of work that is in TM corresponds to the status

of special education that exist in every staff.

A small example can be defined here is related to the Information Management

information management system practiced small scale in one unit , known by the

name of Fullfillment Service Management ( SFM) . SFM is the unit that manages

data and information relating to the installation of the daily orders , the unit is

available in every state in Malaysia . For SFM in Klang Valley , also called SFM

Central unit manages data covering the Klang Valley area only. With the relocation

of 45 staff SFM entrusted with the responsibility of managing the order for each

district or zone set , each zone is placed with a staff to manage the data order in

the area, nearly 700 orders per day with a ratio of 1 staff 31 orders in each zone .

Every day the order is received to go through some process involving a number of

other units involved with the same objective of ensuring that the data received is

available for delivery to the end of unit which is SFM while SFM delivered it to the

installer . All staff have been implemented with the knowledge to manage each

order that requires staff skilled in the use of database systems , Microsoft Office

and File Sharing technology . Each order received data will be gathered at the end

in a report form to be placed on the server that is sharing created based on tcp / ip

which will then be analyzed in the form of charts by Supervisor placed on each of

group region.

Communication in SFM is one of the ways in which information is handled, with

the supply of PBX phone and Email. Usually the information related to the daily

assembly order is obtained from a systems that has been prepared by the

management. PBX provided in SFM aims to facilitate the contractor in order to

convenient the staff if they experiencing any problems regarding to the installation

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being carried out or sometimes there are contractors that unavailable to reach the

information of customers attended.

A profession in the upper levels of management operations known as the

supervisor, works to ensure that each operation under the supervision of them

work as it should. Each supervisor must not only be knowledgeable in managing

daily work operations only, but apart from that, the Supervisor also manage the

general data of each employee, such as Annual Leave etc, attendance, overtime.

Supervisor are also need to disseminate any new information received from upper

management to the stuff under their supervision , whether in formal or unformal .

An attendance reports and also Annual Leave in SFM load in an application that

has been provided by the company , as an alternative a report in excel has been

developed to manage information attendance daily and monthly basis whereupon

the annual report is made every day by Supervisor to which will then be stored in

sharing server that was developed by one of the skilled staff . Moreover , this idea

also has implemented on every order of management data in SFM . This initiative

is to facilitate access to the latest information or earlier as the information that may

be needed in the future or to improve their decision-making on the daily operations

of the unit .

In SFM Email is used to communicate within units in TM for the sharing of

information related to the order if need help from other units. In large-scale TM

email management application software supported by Microsoft exchange 2010

with more than 50 servers which are divided by the unit. In addition to the purpose

of information sharing assembly order also, there are some staff who take the

initiative to use private facilities such as mobile phones.

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IV. Challenges of Information Management in SFM

When the construction of a projection processes involving information

management, there are also appeared some problems or issues related to

information management. Information received, collected and stored too much

possibly to the information overload, in SFM there are some staff who are confused

to access the information, it occurs when each report is stored there is already

more than 5 years, making the information to be searched by staff may be buried

along with other information. Also there are some reports have minimized the

access only to the person concerned, besides some virus infected server causing

staff tend to not access the server and consequently the wealth of information you

want is not accessible.

Use server allows sharing of data storage can be labeled as a lack of technology.

In the era of global technology a variety of methods and technologies have been

introduced to take advantage of such information storage take online database as

a example. The standards used in SFM for data storage remains the same due to

lack of information and knowledge related to technology, a number of staff who are

skilled in it can not implement the skills that are relevant due to the lack of

resources and the freedom to innovate in a work environment.

In addition, the appreciation of the higher-ups at all rare, each contributing new

ideas from staff subordinates often disputed daily work on the same concept in

SFM, attitudes do not want to know the result in the ability to develop or create a

new work process is impeded. Competition between staff to want to be someone

who is knowledgeable in the work process does not occur in the SFM, because

their only focus on the existing process and do not want to change development

processes that may be more idealistic than what was available. Sharing knowledge

is considered to be a burden to encourage senior staff to surplus staff who are

poorly informed about the work, with the view of all the information about the work

process can be obtained from dumping print job streams stored in the server.

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V. Conclusion

Management information be organized on a large as TM explains the interest in

every industry in the country. Magnitude dimension is not a measurement to

produce an information management system that is productive for the company

and the existing units in an organization. The practice to the management in SFM

being the priority for SFM considering SFM is one of the operating units based on

records management and data other than direct interaction with a third party to

deliver information. It is without doubt their skills in using computer systems and

applications should be available at all staff to complete daily operations in SFM.

Therefore it can be concluded here information management is not something new

in this era, it has been practiced for a long time whether notified or unnoticed by

the individual, the only distinction is the measurement of information and how

information is managed by each individual or organization.

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References

https://securevpn.tm.com.my/Pages/,DanaInfo=www.tm.com.my,SSL+Home.asp

x

http://en.wikipedia.org/wiki/Information_management

MOHD ZAIHAN HUSSIN,IMC406 NOTE, 12 May 2014

IMC402 - Chapter 8 - Issues in Information Management, 13 May 2014

IMC402 - Chapter 6 - Information Professional, 8 May 2014