Agenda

ObjectiveUpcoming Event and ProjectEvent/Project TimelinesChallenges and Pain pointsInitiatives

Objective To provide elevated and expanded IT services while driving efficiencies through standardization, systems, tools and processes.

“One Team Approach” to allow for transparency and quicker problem resolution through better collaboration and communication.

Upcoming Event/ProjectRoll Out Windows 8.1 Enterprise editionWhat is Windows 8.1Windows 8.1 is the latest Microsoft PC operating system that has been released as an update to windows 7 which we are currently usingWhy Windows 8.1?Windows 8.1 offers the following;

A better desktop user experience More seamless overall Versatile App snapping Cohesive search results New features in every corner

Windows 8.1 Interface

Upcoming Event/Project Cont.Roll Out Office 2013Why Roll out Office 2013?

Updated user-interface to improve ease-of-use and increase end-user productivity Access to Office 365 to leverage cloud computing Enhanced Adobe PDF editing capabilities Adjustments for more efficient use on smart phones and tablets Additional Excel templates along with a new analysis tool and easier chart generation capabilities Improved formatting and design functionality within PowerPoint

Hence the need to roll out!

Upcoming Event/Project Cont.Outsourcing Photocopy and Printing ServicesCopying and printing can cost up to 3% of a company’s revenue – equivalent to the average IT budget -so don’t overlook services that could help to reduce that outlay.

The benefits of outsourcing printing are demonstrated by financial services company Deloitte. With an output fleet that no longer matched the firm’s growing reliance on digital documents, printing costs were spiraling out of control. Deloitte was looking for a solution that would increase management control over printing, streamline back-office work processes, provide high-quality documents reduce printing costs and promote supplier diversity and environmental responsibility.

Hence the need for outsourcing!

Upcoming Event/Project Cont.

Why Outsource Copying and Printing Services?

By Outsourcing this service,

You free up your I.T. staff to perform more important I.T. functions

Staff members no longer have to stay up to date to work on latest copiers and printers.

Common problems like recurring paper jams are handled by a professional technician.

You no longer have to have one of your I.T staff spend hours breaking down the machine to try and find the part that is causing the problem.

Save cost.

Upcoming Event/Project Cont. Deployment of Asset Management SoftwareSummaryIT challenge is to deliver quality IT services that meet agreed service levels whilst constantly adapting to changes in our environment. At the same time, there is a need to obtain maximum value from IT Assets and services to ensure achievement of the highest possible Return on Investment from the IT infrastructure. To balance these priorities, there is a need for IT to implement an effective Asset Management software tool for the day-to-day IT asset movement.

BenefitsThis software will help us achieve the following;

What ICT Assets the Authority has Where they are located How well they are working How effectively they are supporting the business

Upcoming Event/Project Cont.Intranet Upgrade to SharePoint 2013

Why Upgrade?Upgrade needed for the following benefits;

Powerful, fast search engine – search for docs and via metadata Social – create communities, follow documents, share content

and save locally Flexible web server – serves up documents for different types

of end user devices Content Management – the Design manager, multisite publishing,

along improve SEO performance Scalable infrastructure – build and add apps and services Managing corporate risk by managing corporate documents and

records Workflows – Windows Azure workflow service runs separately

keeping SharePoint more stable

Deployment of Windows 8.1 Start Date : March 2014 End Date : End of 2014Deployment of Office 2013 Start Date : March 2014 End Date : End of 2014Outsourcing of Printing Services Start Date : To be communicated End Date Implement IT Asset Management Software Start Date : In Progress Expected end Date : June 2014Intranet Upgrade to SharePoint 2013 Start Date : April 2014 Expected end Date : July 2014

Event/Project Timelines

Challenges and Pain points

Lack of Technical know how – Require Training for the Support Engineers.

Lack of ICT test Lab – Require a lab for most of the envisioned work to be studied.

Consolidate Desktop Support ServicesSummary/Benefits

Centralize all service Desk support knowledge base to allow transparency and quicker problem resolution through better collaboration , communication and documentation.

Redo Incident/Service Assignment Group Sub-categories in Service Desk plusSummary/Benefits

To enable helpdesk capture the calls to a specified category that reflects the activity performed for business analysis and to ease decision making.

Deploy End User self Service PortalSummary/Benefits

To empowers end-users to manage their own devices and applications, be more self-sufficient with solution issue resolution, and significantly reduce the level of effort required for IT support.

Initiatives

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