Proceeding Abstracts 3 rd International Conference Commerce, Financial Markets and Corporate Governance

Abstract Book of 3rd

International Conference on Commerce, Financial Markets & Corporate

Governance (ICCFMCG-2016)

i

Abstracts

3rd International Conference Commerce, Financial Markets and

Corporate Governance

Makassar, Indonesia

28 -29, May 2016

Organized by

International Foundation for Research and Development (IFRD)




ii

Preface

Dear Distinguished Delegates and Guests, Conference Committee warmly welcomes our distinguished delegates and guests to the 2016 International Conference on Commerce, Financial Markets and Corporate Governance (ICCFMCG-2016) held on May 28-29 in Makassar, Indonesia. ICCFMCG-2016 is organized by International Foundation for Research and Development (IFRD). The conference is aimed at discussing with all of you the wide range of problems encountered in present and future issues in economies and Societies. ICCFMCG-2016 is organized in collaboration with STIM Lasharan Jaya Institute, Makassar, Indonesia, Yildirim Beyazit University, Turkey, Shinawatra International University, Thailand, PERTRE ANDERI of IASI, Romania and National Academy of Management, Ukraine where researchers from around the world presented their work. The conference committee is itself quite diverse and truly international, with membership around the world. Main conference themes and tracks are Commerce, Financial Markets and Corporate Governance. Conference aims to bring together researchers, scientists, engineers and practitioners to exchange and share their experiences, new ideas and research results about all aspects of the main conference themes and tracks and discuss the practical challenges encountered and the solutions adopted. The main goal of the event is to provide a scientific forum for exchange of new ideas in a number of fields that interact in depth through discussions with their peers from around the world. Conference has solicited and gathered technical research submission related to all aspects of major conference themes and tracks. All the submitted papers have been peer reviewed by the reviewers drawn from the scientific committee, external reviewers and editorial board depending on the subject matter of the paper. Reviewing and initial selection were undertaken electronically. After the rigorous peer-review process, the submitted papers were selected based on originality, significance, and clarity for the purpose of the conference. Conference program is extremely rich, featuring high-impact presentations. The high quality of the program guaranteed by the presence of an unparalleled number of internationally recognized top experts. Conference will therefore be a unique event, where attendees will be able to appreciate the latest results in their field of expertise, and to acquire additional knowledge in other fields. The program has been strutted to favor interactions among attendees coming from many diverse horizons, scientifically, geographically, from academia and from industry. We would like to thank the program chairs, organization staff, and members of the program committee for their work. We are grateful to all those who have contributed to the success of ICCFMCG-2016 especially our partners. We hope that all participants and other interested readers benefit scientifically from the proceedings and find it stimulating in the process. Finally, we would like to wish you success in your technical presentations and social networking. We hope you have a unique, rewarding and enjoyable time at ICCFMCG-2016 in Makassar. With our warmest regards, Conference Committee May 28–29, 2016 Makassar, Indonesia.




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ICCFMCG-2016

Conference Committee

Conference Chair

Ir.Andi Niartiningsih, MP, Coordinator of Private Higher Education, Region IX, Indonesia Conference Co Chair Dileep Kumar, M., Ph. D., University Institute for International and European Studies, Netherlands Conference Convener Muh. Amsal. Sahban, STIM Lasharan Jaya, Makassar, Indonesia Members

Alexandru Trifu, PhD, University Petre Andrei, Iasi, Romania

John C. Walsh, PhD, Shinawatra International University, Bangkok, Thailand

Sisira R. N. Colombage, PhD, Monash University, Victoria, Australia

Zehra Vildan SERİN, PhD, Fatih University, Istanbul, Turkey

Nek Kamal Yeop Yunus, PhD, Univerisiti Pendidikan Sultan Idris , Perak, Malaysia

Rishidaw Balkaran, PhD, Durban University of Technology, Durban, South Africa

Pratibha Samson Gaikwad, PhD, Shivaji University of Pune, India

Johan de Jager, PhD, Tshwane University of Technology, South Africa

Wei-Bin Zhang, PhD, Ritsumeikan Asia Pacific University, Japan

Chux Gervase Iwu, PhD, Cape Peninsula University of Technology, South Africa

Ayhan Kapusuzoglu, PhD, Yildirim Beyazit University, Turkey

Katalin Jackel, PhD, Budapest Business School, Budapest, Hungary

Ahasanul Haque, Ph. D., International Islamic University Malaysia (IIUM), Malaysia

Izah Mohd Tahir, PhD, University Sultan Zainal Abidin, Terengganu, Malaysia

Hamdan Said, PhD, Universiti Teknologi Malaysia, Johor Bahru Johor, Malaysia

Boubker Sbihi, Ph. D., I-shcool ESI, Rabat, Morocco

MOHD NORFIAN ALIFIAH, PhD, Universiti Teknologi Malaysia, Malaysia




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International Conference on Commerce, Financial Markets and Corporate Governance (ICCFMCG-2016)

Table of Contents

Description Pages Preface ii Conference Committee iii Table of Contents iv Abstratcs V Environmental Performance of and Stakeholders’Pressureagainst the Small Batik Enterprises in Kelantan, Malaysia, Mohd Rafi Yaacob, Mohammad Ismail, Mohd Nazri Zakaria, Nur Faizah Mat Zin

1

A Tobit Analysis of the Determinants and Potentials of Saving in the Case of Payatas Households, Nina Ellorah A. Chua, Shaira Kasey L. Kiong, Kristine Honey M. Villa, Ronald B. Paguta

2

The Implications of Consumer Protection Legislation for Hotels and Guests in South Africa, Raeesah Mohamed, Karunanidhi Reddy, P.M. Naidoo

3

Predictors of Customers’ Behavioral Intention to Select Islamic Banking in Indonesia, Andi Reni binti Samsudin, Nor Hayati Ahmad

4

Recapitalization Effectiveness and Performance of Banks in Malaysia, Etri Ernovianti, Nor Hayati Binti Ahmad, Ahmad Rizal Mazlan

5

Profitability and company value; Empirical study of manufacture companies in Indonesia period 2009 – 2014, SitiAyu Lestari, Mursalim, Armayah

6

Determinants of Sales Force Performance in Banking Sector: A Case of Malaysia, Zunarni Kosim, Nor Hayati Ahmad, Tan Sek Choo

7

The Influence of External Factor on Busnisess Strategy and Organization Capability and Its Impact on Corporate Performance ( Case: Commercial Airline Indutry in Indonesia ), Jaka Pujiyono, Nunung Nuryartono, Mangara Taambunan, Setiadi Djohar

8

Irrational Behavior on Distribution of Islamic Financing, Ria Kurniawati 9 The Effect of Capital Structure and Investment Opportunity Set (IOS) on Fundamental and Stock Market Performance, Rizka Pratiwi

10

Evaluation of Papua Provincial Assets: Case Study on Non Utilized and Non Optimized Assets of Integrated Economic Development Zone (KAPET) of Biak, Don Flassy

11

Utilizing Microalgae as a Local Plant for Fuels Production in Papua Province, Don Flassy 12 Improving The Firm Performance by Six Sigma Method: Case at Semen Bosowa Corporation in South Sulawesi, Indonesia, Saifullah Waspada, Maat Pono, Musran Munizu

13

Effect of Competence, Expectation Social, Cultural organization, and Organizational Structure of The Conflict Between Work and Household in PT vale Indonesia Tbk, Andi Zulkifli, Oktavianus Riza Ganna

14

The Analysis of Quality Function Deployment for Quality Improvement at Maintenance Department PT. Vale Indonesia, Tbk, Oktavianus Riza Ganna, Ekafadly Jusuf

15

The Impact Of Brand Performance And Brand Satisfaction Toward Switching Intention: An Insight From Bank Customersin Makassar, Indonesia, Andi Rizaldy Andika, Abdul Razak Munir, Fahrina Mustafa

16

The Effect of Work Motivation, Finance Compensation and Non financial Compensation towards Job Performance Employees of PT. Bank Sulselbar Head Office Makassar, Muhammad Zaki Fauzi Rahman Rahim, Nurdjannah Hamid & Fauziah Umar

17

A Wise Stock Market Portfolio Maker Using Association Rule Mining (ARM) Applied in Tehran Stock Exchange Market, Mohammad Ehsan Ameri

18

Les Déterminants Institutionnels Et Macroéconomiques Du Développement Du Marché Boursier Dans Les Pays De La Région Mena, Ibtissem Missaoui

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International Conference on Commerce, Financial Markets and Corporate Governance (ICCFMCG-2016)

ABSTRACTS




1

Environmental Performance of and Stakeholders’Pressureagainst the Small Batik Enterprises in Kelantan, Malaysia

Mohd Rafi Yaacob, Mohammad Ismail, Mohd Nazri Zakaria, Nur Faizah Mat Zin

Universiti Malaysia Kelantan [email protected]

Abstract: In Malaysia, batik industry is one of handicraft products that has contributed significantly to the country economy particularly to the state of Kelantan and Terengganu. The majority of Batik enterprises is categorised as small business. But nevertheless, majority of the public and not a few owners do not realise that the industry has negative environmental impacts, mainly water pollution. In Malaysia research pertaining to environmental performance of industry is lacking as academicians are more incline to study business activities which have direct relationships with financial performance. Although environmental issues are more and more important to businesses over the past three decades, in Malaysia they are not given priority as businesses perceived them as secondary. The aims of this paper are to investigate environmental performance of as well as stakeholders’pressureagainst Batik enterprises in Kelantan. Based on the survey on 36 small Batik entrepreneurs, only 5 enterprises (13.5%) achieved high environmental performance and the rests (86.5%) were categorised as low environmental performance enterprises. These findings come as no surprise because the majority of Batik enterprises perceived low pressurefrom stakeholders, including regulatory pressure which usually exerts high pressure on businesses on other industries in Malaysia and other countries. The conclusion of this study is instructive, demanding the players in the industry to be environmentally proactive; however this does not come easily unless they will pay the consequences of not being environmentally friendly. Keywords: Environmental Performance, Stakeholders’ Pressure and Batik industry




2

A Tobit Analysis of the Determinants and Potentials of Saving in the Case of Payatas Households

Nina Ellorah A. Chua, Shaira Kasey L. Kiong, Kristine Honey M. Villa, Ronald B. Paguta

College of Commerce and Business Administration University of Santo Tomas Manila, Philippines [email protected]

Abstract: This case study aims to identify the factors affecting household savings in the Area B of Payatas, Quezon City. Particularly, the variables included in the analysis are economic expectations, homeownership, household consumption, household debt, household disposable income, and number of dependents in the household. This paper also aims to analyze the saving potentials of households in Payatas. A total of 422 conditionally and randomly selected households were interviewed through a guided survey questionnaire. The researchers utilized Tobit regression and computed for the conditional marginal effects for both the censored and truncated sample. The results of the study were divided into three: Tobit regression results, conditional marginal effects results on all respondents, and the conditional marginal effects results on household savers. Significant variables such as economic expectations and household disposable income were found to be positively related to household savings, and household consumption was negatively related to household savings. This case study shows that Payatas B households do have saving potentials irrespective of their low income showing high request for accessibility on formal saving institutions. Keywords: Tobit model, household savings, disposable income, consumption, economic expectations




3

The Implications of Consumer Protection Legislation for Hotels and Guests in South Africa

Raeesah Mohamed, Karunanidhi Reddy*, P.M. Naidoo

Durban University of Technology, South Africa [email protected]

Abstract: During the apartheid era, consumers in South Africa, based on their race and ethnicity, were restricted when concluding contracts, as there was no open market trade. As consumers, hotel gueststoo can be victims of unfair business practices. Hotels use standard form contracts which may include unfair terms and are generally one sided and over protective of business. A significant proportion of the population have low literacy levels which severely disadvantages them with regard to understanding the content and effect of contracts. The Consumer Protection Act (CPA) introduces wide-ranging legal measures to protect consumers, including hotel guests, from exploitation and abuse in the marketplace and sets out comprehensive obligations for hotels.This paper conveys a descriptive critique on the challenges faced by hotel guests and the implications of the Act for hotels and guests. It concludes that, not only does the CPA advocate ethical business practices which are mandatory for hotels, but it also introduces a range of rights and protection for guests as consumers. The CPA has introduced a shift in contract law from the standpoint which allowed the parties the freedom to choose the content of the contract, to one where fairness and transparency is imperative as legislative protection compensates for the weaker negotiating position of the consumer. Keywords: Consumer protection; consumer rights; hotels; guests; contract




4

Predictors of Customers’ Behavioral Intention to Select Islamic Banking in Indonesia

Andi Reni binti Samsudin, Nor Hayati Ahmad Universiti Utara Malaysia, Sintok, Kedah, Malaysia

Hasanuddin University, Makassar, Indonesia [email protected]

Abstract: Despite being the highest populated Muslim region in the world, the market share of Islamic banking in Indonesia in 2013 is only 6.5 percent of its total banking system. Hence, the quest to attract a large number of customers to select Islamic banks in Indonesia is highly acknowledged but very few empirical research have been conducted to provide solutions to this problem. The few past studies used Theory of Reasoned Action (TRA) to identify factors which significantly influence customers’ intention to select Islamic banking. Against this theoretical framework, this paper investigates the constructs of TRA in the Indonesian banking setting with further extension on testing the impact of religiosity on Islamic bank selection. The study employed questionnaires to 275 lecturers who are bank customers in Palembang, Jakarta, and Makassar; three major regions of Indonesia. Using Partial Least Square Structural Equation Modeling, the results show that attitude, subject norm, and religion have statistically significant effect on intention to select Islamic banks in Indonesia. The model explains 43 percent of the total variance in Islamic banking intention. The results imply that Indonesian Islamic banks should employ strategies to develop positive attitude and reference amongst their Muslim customers through greater dissemination of Islamic banking knowledge. Keyword: Islamic Banking, selection, Religion, Intention, TRA




5

Recapitalization Effectiveness and Performance of Banks in Malaysia

Etri Ernovianti, Nor Hayati Binti Ahmad, Ahmad Rizal Mazlan

College of Business, Universiti Utara Malaysia, Sintok, Kedah, Malaysia [email protected]

Abstract: Recapitalization is one of the strategies for banks to strengthen their banking system from the possibility of bank failures. Banks cannot deny that capital is one of the most important components to run their business. In spite that, few studies have been conducted to assess the effectiveness of such strategy on Asian banks. This paper investigates the effectiveness of capital injection in the Malaysian banking sector which was adversely hit by the financial crisis. In order to achieve the objective of the study, panel data was used from 1997 to 2014 periods.The financial data is obtained from annual reports published in Bankscope database and The World Bank data. The data were processed using Panel Least Square and Random effect model using E-Views software. Our empirical analysis reveals that, four variables namely GDP, CAR, previous year capital injection and loan write-off explain 89.6 percent of the variance in capital injection. From these result, CAR and LWO/TA are significant at 5 percent level. The evidence from the results shows that recapitalization is vital for survival of long term survival of the banking sector. The study recommends that banks should ensure adequate capital to withstand diversity of risk and improve the profitability of the banking sector. Keywords: Capital Injection, CAR, Loan write-off, economic growth, bank




6

Profitability and company value; Empirical study of manufacture companies in Indonesia period 2009 - 2014

SitiAyu Lestari, Mursalim, Armayah

Faculty of Economics and Business, Hasanuddinuniversity [email protected]

Abstract: Maximizing the value of the company is one of the financial issues are interesting to study. Profitability is one of the factors that influence value of enterprise be in accordance with asset and equity owned. This study aims to describe the correlation between profitability and company value. Based on the purpose, the research is a causality research. Secondary data used for five years is obtained through Indonesian Capital Market Directory (ICMD) and the websites of 10 companies. Data analyzed by using linear regression multiple analysis. Empirical results shows that profitability variability explain change of company value. The higher profitability shown by Return on Investment (ROI) the higher company value.In the period of research also shows that the higher profitability shown by Return on Equity (ROE) the higher company value. However Net Profit Margin (NPM) associated with reverse company value. Keywords: company value, profitability, and manufacture




7

Determinants of Sales Force Performance in Banking Sector: A Case of Malaysia

Zunarni Kosim, Nor Hayati Ahmad, Tan Sek Choo College of Business, Universiti Utara Malaysia

[email protected] Abstract: Globalisation, deregulation, technology, competition and new customers’ needs influence the banks to adopt marketing approach in promoting their product and services to generate income. In this aspect, personal selling which focuses on selling skills of banking employees becomes a very important banking function.This study intends to investigate the relationship between the determinants namelyteamwork, learning, leadership, communication and, high performance cultureand Key Performance Indicators (KPI). Inspite of the importance of KPI in measuring performance of salesforce, there is a lack of published empirical findings to explain the influence of these predictors on KPI achievement in banking sector.This study reported that the model explains 0.21 percent of the variance in KPI achievement.In which teamwork and high performance culture are found to be positive and significantly related. This new finding appears to imply that bank should cultivate and promote teamwork and high performance culture to ensure KPI highly achievable and enhance banks profitability. Keywords: salesforce, banking, KPI, high performance culture, teamwork




8

The Influence of External Factor on Busnisess Strategy and Organization Capability and Its Impact on Corporate Performance ( Case: Commercial Airline Indutry in Indonesia )

Jaka Pujiyono, Nunung Nuryartono, Mangara Taambunan, Setiadi Djohar

School of Business Management, Institut Pertanian Bogor, Indonesia [email protected]

Abstract: Derugalation in airline sector in 2001 and the issue of Airline Regulation of 2009 resulted in changes in the structure of airline industry in Indonesia.This changes led to the emergence of new scheduled airlines and thus caused tighter competition in this industry/business.The number of passengers kept increasing from year to year reaching the average growth of 15% annually within ten years. However, some scheduled airlines went bankrupt as a result of this. Airlines that were able to anticipate changes managed to survive or improve the performance of their companies while those failing to thrive had to face degrading performance. There were four variables used in this research consisting of External Environment, Business Strategy, organization capability , and company performance . The hyphothesis of the research was that external environment could affect business strategy, organization capability , business performance, and that external environment had effect on company performance through business strategy and organization capability. The respondents of the research were 34 executives of active and nonactive scheduled airlines . The analysis was done using PLS, and validity and realibility tests were done on the variables being studied. The result indicated validity and realibility of the instrument used. Meanwhile, the result of the test on the hypothesis were : a. the coefficient value of the external environment against business srtegy of company was 0.339 with the calculation value of 10.75 in which the value of calculated t was bigger than t table of 1.96. This means external environment has direct and positive effects on business strategy of company. b The coefficient value of external environment against business strategy of company was 0.447 with t calculation of 17.773 where t calculation value was bigger than t table of 1.96 and thus there was a direct positive effect of external value on organization capability. c. the coefficient value of external environment against company performance was 0.432 with t calculation value of 16.46 where the value of t calculation was bigger than t table of 1.96, and thus external environment had a direct positive effect on company performance. d. the coefficient value of business strategy against company performance was 0.298 with t calculation of 10.273 where t calculation was bigger than t table of 1.96, and thus business strategy had a direct positive effect on company performance. e. the coefficient value of organization capability against company performance was 0.580 with t calculation of 23.167 where t calculation was bigger than t table of 1.96, and thus organization capability had a direct positive effect on company performance. Keywords: External Factor, Business Strategy,Organization Capability, Corporate Performance, Scheduled Airline




9

Irrational Behavior on Distribution of Islamic Financing

Ria Kurniawati Faculty of Economics and Management IPB, West Java, Indonesia

[email protected] Abstract: As a country with the largest moslem population in the world, islamic banks as one of the financial institutions play important role in optimizing the population in order to gain greater prosperity. Islamic banking system offers partnership models using profit-sharing system and business risks where the advantages of islamic banking lies on the profit and loss sharing product, known as quasi equity financing which has an impact on economic stability. Although numbers of islamic banks increase every year, most people of Indonesia are still not aware what and how islamic banks runs the business activities, the people in general still see islamic banks similar to conventional banks which are simply labeled sharia alone (Muchtasib, 2007). This is supported by Bank of Indonesia statistical data that shows the total financing principles for the results (mudaraba) has never never been more than half of the total financing of the principle of trading (murabaha). In contradiction, islamic banks tend to a rational economic theory, which the islamic bank in Indonesia in financial decision-making process still leads to material gain or utility. Keywords: irrational behavior; islamic banks; islamic financing, profit loss sharing, financing decision




10

The Effect of Capital Structure and Investment Opportunity Set (IOS) on Fundamental and Stock Market Performance

Rizka Pratiwi

Faculty of Economics and Management IPB, West Java, Indonesia [email protected]

Abstract: Capital structure has become one of the major focuses whichare essential in determiningfinancial performance. The major capital structure policy is in the ability to create firm’s value through stock prices. But in policy practice the firm growth is also considered. Ambarish, John and William’s (1987) asymmetric information model and Jensen's (1986) free cash flow theory, provide a basis for a relationship between the firm growth and stock prices. Both theories predict that the stock prices will respond the information from the firm growth. According to Smith and Watts (1992), the firm growth can be proxied by a value combinations variety of the investment opportunity set. In Indonesia some research of capital structure showed a contradictory result. It could be due to role of firm growth as moderator is widely overlooked by the researchers. Statistical data of Bank Indonesia, showed that direct investment inflows in Indonesia by economic sectors continue to increase in the Mining sector. This shows the amount of funds are available for the firm's capital. But in fact, stock prices and stock returns in Indonesia Mining sector continue to decline (IDX 2015). Keywords: capital structure; firm growth; investment opportunity set;stock prices




11

Evaluation of Papua Provincial Assets: Case Study on Non Utilized and Non Optimized Assets of Integrated Economic Development Zone (KAPET) of Biak

Don Flassy

Research Team of Papua Insitute For Science and Technology [email protected]

Abstract: This paper evaluates Papua provincial assets which are not utilized or not optimally utilized in Integrated Economic Development Zone (KAPET) of Biak. Through a case study analysis, direct observation, direct interview and literature studies conducted in this research, we found that the KAPET of Biak assets which also are the Papua provincial government’s assets have not been consistently well maintained and protected. Several assets were unutilized and were abandoned. Considering the great potentials of KAPET-Biak area which has cultural richness, rich resources area, strategic position in the middle of world economic growth triangle and on the hub of the global route for trading in pacific region. It would be better to develop the KAPET-Biak and its assets for further zonal developmental concept in this more global world. The provincial government and all stake holderscan also develop and utilize several assets to be the part of research and educational center (LIPTEK Lab and office). Keywords: Provincial assets, KAPET of Biak, direct observation, zonal developmental concept, research and educational center




12

Utilizing Microalgae as a Local Plant for Fuels Production in Papua Province

Don Flassy LIPTEK Papua

[email protected] Abstract: Papua province has abundant of natural resources that can be utilized as sources of bio-renewable energy fuels. Specifically highly demand from industrial sector in this particular case electricity consumption has led to the production of biodiesel from plant as a replacement of diesel fuel. From many biodiesel sources that are exist, microalgae has been selected as the main source of biodiesel production due to the highly oil content of this plant. In addition, alternative fuel such as bioethanol is also considered to be produced from the solid waste of microalgae plant because of its carbohydrate level. Therefore, through this study, it is expected in the future Papua Province will be able to support its industrial and transportation sectors by utilizing local sources as fuels. Keywords: Papua Province, Electricity, Microalgae, Biodiesel, Bioethanol




13

Improving The Firm Performance by Six Sigma Method: Case at Semen Bosowa Corporation in South Sulawesi, Indonesia

Saifullah Waspada, Maat Pono, Musran Munizu


Abstract: The purpose of this study is to know the role of Six Sigma Method in improving firm performance by three steps i.e. determining the level of sigma, reducing defect, and maximizing profits. The data is divided into two sources, where primary data was collected by both observation and in-depth interview directly. Some people in production department as key informants. While secondary data related to quality control activities in the production area. The results show that the level of quality control is 4.10 sigma level with defect per million opportunities (DPMO) is 4,624. It means the sigma level is good enough level. Although most of the companies in Indonesia have not reached the level of 6 with DPMO 3.40 yet. Then, Profit loss is caused by product defect with DPMO 4,624 is 15-20%. Therefore, managers should focus on quality control activities in order getting better performance in their companies. Keywords: Quality Control, Six Sigma Method, Sigma Level, Lost Profits, Operation Management




14

Effect of Competence, Expectation Social, Cultural organization, and Organizational Structure of The Conflict Between Work and Household in PT vale Indonesia Tbk

Andi Zulkifli, Oktavianus Riza Ganna

Public Health Laboratory Central Maintenance PT vale Indonesia

Hasanuddin University, Faculty of Economic [email protected]

Abstract: Job satisfaction is a matter that is individualized to each individual will have a level of satisfaction varies in accordance with the values prevalling in every individual. The aim this study are to determine the effect of competence, social expectations, cultural organizations, and individual positions on the organizational structure influence the intensity of the conflict between official work and household. This research is a study of the relationship variable employees working in the mining company. Respondents used are employees working in mining companies as operators and employees working as staff level. Collecting data using questionnaires and through interviews. The results are tested using Multiple Linear Method. The results showed that 1) competence, social expectations, cultural oragnizations, and individual positions on the organizational structure affects the intensity of work and household conflicts 2). Conflicts between official work and household affect on employee job satisfaction. Suggested to the company, in order to provide the opportunity for employees to work at home if, it is not a technical job and can be done at home. Keywords: Job Satisfaction, Social expectation cultures, individual Positions, employee




15

The Analysis of Quality Function Deployment for Quality Improvement at Maintenance Department PT. Vale Indonesia, Tbk

Oktavianus Riza Ganna, Ekafadly Jusuf

Central Maintenance PT Vale Indonesia Hasanuddin University, Faculty of Economic

[email protected] Abstract: Tbk Quality Function Deployment (QFD) is a structured approach to defining customer needs or requirements and translating them into specific plans to produce products to meet those needs. The "voice of the customer" is the term to describe these stated and unstated customer needs or requirements. The voice of the customer is captured in a variety of ways: direct discussion or interviews, surveys, focus groups, customer specifications, observation, warranty data, field reports, etc. This understanding of the customer needs is then summarized in a product planning matrix or "house of quality". These matrices are used to translate higher level "what's" or needs into lower level "how's" - product requirements or technical characteristics to satisfy these needs. QFD analysis results on Customer Requirement weights can be seen that would otherwise require the customer attributes (Voice of Customer) and is considered very important is that modern maintenance equipment, spare parts modern space, toilet hygiene, ease of charging process in the SAP system, the speed of customer service, speed of technicians deal with problems, the ability to handle customer problems, the warranty, the operator always maintain decorum in providing services. Technical explanation (technical descriptos) able to answer or significant enough to meet customer requirements (customer requirements), and it can be concluded that the application of QFD in the Maintenance Department is good. Target Maintenance operations conducted in support of the Department of PT.Vale Indonesia can be seen in the application of QFD House of Quality images exactly in the achievement of prioritized technical descriptors. Precedence priority is to achieve the customer's specific training requirements of the employee or technician or operator. Keywords: Customer , Quality Function, Quality, maintenance




16

The Impact Of Brand Performance And Brand Satisfaction Toward Switching Intention: An Insight From Bank Customersin Makassar, Indonesia

Andi Rizaldy Andika, Abdul Razak Munir, Fahrina Mustafa


Abstract: The level of banking industry competition is very interesting to examine, especially the banking industry in Indonesia. The amount banks in Indonesia, making the bank management should think seriously to maintain its existence. Therefore the purpose of this research is to analyze impact of brand performance and brand satisfaction toward switching intention on bank customer in Makassar, Indonesia. In this research, survey methods and questionnaires are use as research instruments. The sample used amount 100 respondents. Data were analyzed using Multiple Regression Analysis to examine the relationship between variables. Results of this research show that brand performance and brand satisfaction variables simultaneously have significant and positive effect on switching intention on bank customer. Meanwhile, partially brand performance has no significant effect on switching intention and brand satisfaction has significant effect on switching intention on bank customer in Makassar. Keywords: Brand Performance, Brand Satisfaction, Switching Intention




17

The Effect of Work Motivation, Finance Compensation and Non financial Compensation towards Job Performance Employees of PT. Bank Sulselbar Head Office Makassar

Muhammad Zaki Fauzi Rahman Rahim, Nurdjannah Hamid & Fauziah Umar

Department of Management, Economic & Business Faculty, Hasanuddin University [email protected]

Abstract: This study aimed to analyze the influence of Work Motivation, FinanceCompensation and Non-financialCompensation towards Job Performance Employees at PT. Bank Sulselbar Head Office Makassar. This study uses a sampling technique Slovin with the questionnaire as a tool to measure variables Work Motivation, Compensation Financial and Non-Financial Compensation. The analytical method used to test the hypothesis is multiple linear regression analysis based on data from 64 respondents who have completed all the questions in the questionnaire. The results showed that the variables of work motivation, financial compensation and non-financial compensation simultaneously significant and positive impact on employee performance at PT. Bank Sulselbar Head Office Makassar with significant value 0.000 <0.05. While individually to work motivation on work performance acquired significant influence with significant value 0.004 <0.05, then for financial compensation variables on the performance of acquired significant influence with significant value 0.008 <0.05. As for the compensation of non-financial variables on the performance of acquired significant influence with significant value 0.012 <0.05. Keywords: work motivation, financial compensation, non-financial compensation, work performance




18

A Wise Stock Market Portfolio Maker Using Association Rule Mining (ARM) Applied in Tehran Stock Exchange Market

Mohammad Ehsan Ameri

Faculty of Financial Management, University of Tehran, Iran. [email protected]

Abstract: The objective of this study is to recommend a stock market portfolio based on a famous data mining algorithm named association rule mining (ARM) which is originally used to solve market basket problem. The main purpose of this system is to help individual investors or fund managers in their decision to select their portfolio by recommending a group of equities which are likely to produce more profits. This system is worked by finding correlation between equities and it is designed to suggest a portfolio not a single stock signal. To fulfill this purpose using traditional ARM is impossible because the number of rules is exponential and discovering useful rules is infeasible. Therefore, in this paper, to employ association rule algorithm we have used support confidence framework. To experiment the performance of this model, it has been applied to Tehran Stock Exchange Price Index (TEPIX) and the results have been monitored. The returns of this system is compared to the five best mutual funds in Tehran and the results of our system outperform all of them.

Keywords: Tehran Stock Exchange Price Index (TEPIX),Association Rule Mining (ARM), Portfolio Maker, Data Mining




19

Les Déterminants Institutionnels Et Macroéconomiques Du Développement Du Marché Boursier Dans Les Pays De La Région Mena

Ibtissem Missaoui ISG Sousse, Tunis

[email protected] Abstract: This article analyzes the impact of macroeconomic and institutional determinants on stock market development. Based on panel data for 14 countries in the MENA region, observed during the period 2006-2015. And as a result, use of instrumental variables techniques to show more thoroughly the effect of institutional determinants on the development of the financial market (Hall and Jones, 1999; Acemoglu, Johnson and Robinson, 2001). We obtained the following key results: macroeconomic factors, such as the savings rate, the interest rate and liquidity of the stock market are important determinants of stock market development. Moreover, the results also show that institutional development as captured by a political risk index is not a strong predictor of stock market development in the MENA region. Keywords: financial development, institutional development, technical instrumental variables, index of political risk, ethnic fragmentation, ethnic polarization

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Proceeding Abstracts 3 rd International Conference Commerce, Financial Markets and Corporate Governance