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PALM BEACH POLICE DEPARTMENTMarket Intelligence / Community Perceptions Survey
/ January 2022
● 42% of survey participants have required the services of the Palm Beach Police Department within the
past three (3) years.
● For survey participants that required the services of the Palm Beach Police Department:
- Average experience rating was a 4.58 out of 5.00 stars across six major categories
- Nearly 84% provided an A- grade or higher for overall satisfaction
- 68% referenced ‘Exceptional Service’ as reason for overall satisfaction score
● When navigating through Palm Beach:
- 95.9% feel safe ‘Always’ to ‘Most of the time’ during the daytime
- 93.4% feel safe ‘Always’ to ‘Most of the time’ during the nighttime
● Over 50% of responses for ‘Greatest Problems’ in Palm Beach are related to Auto & Traffic Incidents:
1. [24%] - Traffic issues
2. [16%] - Burglaries / thefts (auto)
3. [11%] - Driving under the influence (i.e., alcohol or drugs)
KEY TAKEAWAYS
Have you required the services of the Palm Beach Police Department within the past three (3) years?[SELECT ONE]
Yes
No
[If participant selects ‘No’, then skip to Question 6]
1
Community Survey / Section One / Overall Satisfaction
Yes
No
21%12%
Somewhat Important
Have you required the services of the Palm Beach Police Department within the past three (3) years?[SELECT ONE]
1
In my experience, the Palm Beach Police Department...[SELECT APPROPRIATE RESPONSE]
2
Never Sometimes About halfthe time
Most ofthe time Always
Solves local problems
Deter & de-escalate potential crimes
Has positive community relationships
Proactively communicates
Collects community comments, suggestions, & concerns
Community Survey / Section One / Overall Satisfaction
In my experience, the Palm Beach Police Department...[SELECT APPROPRIATE RESPONSE]
2
Never Sometimes About half the time Most of the time Always
Please rate your experience with the Palm Beach Police Department, and / or its personnel, in the following categories.[SELECT STAR RATING]
3
Responsiveness
Communication
Friendliness
Professionalism
Competence
Empathy
Community Survey / Section One / Overall Satisfaction
Please rate your experience with the Palm Beach Police Department, and / or its personnel, in the following categories.[SELECT STAR RATING]
3
4.75
AVERAGE STAR RATING[Arithmetic Mean]
RESPONSIVENESS COMMUNICATION FRIENDLINESS PROFESSIONALISM COMPETENCE EMPATHY
4.47 4.57 4.64 4.56 4.47
Overall, I'd give the following grade to the Palm Beach Police Department.[SLIDE SCALE BELOW]
4
A+
Community Survey / Section One / Overall Satisfaction
Overall, I'd give the following grade to the Palm Beach Police Department.[SLIDE SCALE BELOW]
4
83.5% 13.6% 0.97% 0.00%
Please explain why you gave the Palm Beach Police Department the grade that you selected.[WRITE YOUR RESPONSE BELOW]
5
Community Survey / Section One / Overall Satisfaction
Please explain why you gave the Palm Beach Police Department the grade that you selected.[WRITE YOUR RESPONSE BELOW]
5
68.9%Exceptional
Service
8.9%
Auto Incidents & Speeding
NoIssues
Community Safety
Other / Misc.
Unresolved Situation
COVID Related
Awareness Seminar
More Interaction / Patrols Needed
2.2%4.4% 4.4% 3.3% 3.3% 2.2% 2.2%
When you're in Palm Beach, how safe do you feel...[SELECT APPROPRIATE RESPONSE]
6
Never Sometimes About halfthe time
Most ofthe time Always
During Daytime
During Nighttime
Community Survey / Section Two / Community Safety
When you're in Palm Beach, how safe do you feel...[SELECT APPROPRIATE RESPONSE]
6
Never Sometimes About half the time Most of the time Always
Within our community of Palm Beach, I believe the three (3) greatest problems are...[SELECT THREE]
7
Burglaries / thefts (auto)Driving under the influence (i.e., alcohol or drugs)
Internet safety
Burglaries / thefts (residential)Drug abuse (e.g., manufacture, sale, or use of illegal/prescription drugs)
Physical assault
Disorderly conduct / public intoxication / noise violations
Fraud / identity theft Prostitution
Disorderly youth (e.g., cruising or gathering)
Homeland security problemsSchool safety (e.g., bullying, fighting, or weapons)
Domestic violence (adult)Homeless / transient-related problems (panhandling)
Traffic issues
Community Survey / Section Two / Community Safety
Within our community of Palm Beach, I believe the three (3) greatest problems are...[SELECT THREE]
7
Answered = 136No Response = 174
Auto & Traffic Incidents
TOP THREE PROBLEMS
How do you think Palm Beach can become safer for you and the community?[WRITE YOUR RESPONSE BELOW]
8
Community Survey / Section Two / Community Safety
On the island of Palm Beach, I am considered a... [SELECT ALL THAT APPLY]
9
Permanent Resident
Seasonal Resident
Business Owner / Employee
Visitor
Other
Community Survey / Section Three / Demographic Validation
On the island of Palm Beach, I am considered a... [SELECT ALL THAT APPLY]
9
Permanent Resident
Seasonal Resident
Business Owner / Employee Visitor
69% 20% 4% 3%
Other / 4%
I have lived, worked, or visited the island of Palm Beach for ____ years.[SELECT ALL THAT APPLY]
Community Survey / Section Three / Demographic Validation
10
How Many Years
0 10 20 30 40 50 60 70 80 90 100
50
I have lived, worked, or visited the island of Palm Beach for ____ years.[SELECT ALL THAT APPLY]
10
0 10 20 30 40 50 60 70 80 90 100
1025th
2050th
3975th
How Many Years
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