ORGANISATIONAL BEHAVIOUR

WHAT IS AN ORGANISATION ?

ORGANISATION IS A DELIBERATE ARRANGEMENT OF PEOPLE TO ACCOMPLISH SOME SPECIFIC PURPOSE.

CHARACTERISTICS OF ORGANISATION • DISTINCT PURPOSE

• DELIBERATE STRUCTURE

• PEOPLE

ORGANISATIONAL BEHAVIOUR

A FIELD OF STUDY THAT INVESTIGATES THE IMPACT INDIVIUALS, GROUPS AND STRUCTURE HAVE ON BEHAVIOUR WITHIN ORGANISATIONS, FOR THE PURPOSE OF APPLYING SUCH KNOWLEDGE TOWARDS IMPROVING AN ORGANISATION’S EFFECTIVENESS

CHANGING ORGANISATIONSTRADITIONAL ORGANISATION• STABLE• INFLEXIBLE• JOB FOCUSSED• WORK IS DEFINED BY JOB

POSITIONS• INDIVIUAL ORIENTED• PERMANENT JOBS• COMMAND ORIENTED• MANAGERS ALWAYS MAKE DECISIONS• RULE ORIENTED• RELATIVELY HOMOGENOUS WORK

FORCE• WORKDAYS DEFINED AS 9 TO 5• HIERARCHIAL RELATIONSHIPS• WORK AT ORGANIZATIONAL

FACILITY DURING SPECIFIC HOURS

NEW ORGANISATION• DYNAMIC• FLEXIBLE• SKILLS FOCUSED• WORK IS DEFINED IN TERMS OF TASKS

TO BE DONE• TEAM ORIENTED• TEMPORARY JOBS• INVOLVEMENT ORIENTED• EMPLOYEES PARTICIPATE IN DECISION

MAKING• CUSTOMER ORIENTED• DIVERSE WORK FORCE• WORK DAYS HAVE NO TIME BOUNDARIES• LATERAL AND NETWORKED

RELATIONSHIPS• WORK ANYWHERE, ANY TIME

ORGANISATIONAL BEHAVIOUR RELIES UPON-

• PSYCHOLOGY

• SOCIAL PYSCHOLOGY

• SOCIOLOGY

• ANTHROPOLOGY

PSYCHOLOGY – THE SCIENCE THAT SEEKS TO MEASURE, EXPLAIN, AND SOMETIMES CHANGE THE BEHAVIOUR OF HUMANS AND OTHER ANIMALS.LEARNINGMOTIVATIONPERSONALITYPERCEPTION TRAININGJOB SATISFACTIONLEADERSHIP

SOCIAL PSYCHOLOGY – AN AREA WITHIN PSYCHOLOGY THAT BLENDS CONCEPTS FROM PSYCHOLOGY AND SOCIOLOGY AND THAT FOCUSSES ON THE INFLUENCE OF PEOPLE ON ONE ANOTHER.BEHAVIOURAL CHANGE ATTITUDE CHANGECOMMUNICATIONGROUP PROCESSESGROUP DECISION MAKING

SOCIOLOGY – THE STUDY OF PEOPLE IN RELATION TO THEIR SOCIAL ENVIRONMENT OR CULTURE.COMMUNICATIONPOWER CONFLICTINTER GROUP BEHAVIORORGANISATIONAL CHANGEORGANISATIONAL CULTURE

ANTHROPOLOGY – IS THE STUDY OF SOCIETIES TO LEARN ABOUT HUMAN BEINGS AND THEIR ACTIVITES.

COMPARITIVE VALUESCOMPARITIVE ATTITUDESCROSS – CULTURAL ANALYSISORGANISATIONAL CULTUREORGANISATIONAL ENVIRONMENT

HISTORICAL PERSPECTIVE - THE HAWTHORNE STUDIES

OB CURRENT TRENDS & ISSUES

• SHIFT OF CENTRE OF ECONOMIC ACTIVITY.• PUBLIC SECTOR – IMPROVING EFFICIENCY.• EXPANDING CONSUMER BASE.• TECHNOLOGICAL CONNECTIVITY.• SHIFT OF TALENT TO KNOWLEDGE INTENSIVE INDUSTRY.

• NON TRADITIONAL ORGANISATION STRUCTURES AND MODELS.

• NEW TOOLS/ STATISTICAL CONTROL/ SYSTEMS IMPROVED TECHNOLOGY.

GLOBALISATION

•INCREASED FOREIGN ASSIGNMENTS.

•WORKING WITH PEOPLE FROM DIFFERENT CULTURES.

WORK FORCE DIVERSITY

IMPROVING QUALITY/ PRODUCTIVITY

LABOUR SHORTAGE

OUTSOURCING

IMPROVING CUSTOMER SERVICE

BALANCING WORK LIFE CONFLICT

IMPROVING ETHICAL BEHAVIOUR

ROLE OF INFORMATION TECHNOLOGY