Manajemen SistemInformasi

Manajemen SistemInformasi

OlehIwan Sidharta, SE., MM

NFORMASI

LiteratureLiterature

Managing Information TechnologyManaging Information TechnologyFactsFacts TheThe strategicstrategic andand operationaloperational importanceimportance ofof

informationinformation technologytechnology inin businessbusiness isis nono longerlongerquestionedquestioned..ManyMany companiescompanies throughoutthroughout thethe worldworld areare intentintent

onon transformingtransforming themselvesthemselves intointo globalglobal businessbusinesspowerhousespowerhouses throughthrough majormajor investmentsinvestments inin globalglobalee--business,business, ee--commerce,commerce, andand otherother ITIT initiativesinitiatives.. Thus,Thus, therethere isis aa realreal needneed forfor businessbusiness managersmanagers

andand professionalsprofessionals toto understandunderstand howhow toto managemanagethisthis vitalvital organizationalorganizational functionfunction..

FactsFacts TheThe strategicstrategic andand operationaloperational importanceimportance ofof

informationinformation technologytechnology inin businessbusiness isis nono longerlongerquestionedquestioned..ManyMany companiescompanies throughoutthroughout thethe worldworld areare intentintent

onon transformingtransforming themselvesthemselves intointo globalglobal businessbusinesspowerhousespowerhouses throughthrough majormajor investmentsinvestments inin globalglobalee--business,business, ee--commerce,commerce, andand otherother ITIT initiativesinitiatives.. Thus,Thus, therethere isis aa realreal needneed forfor businessbusiness managersmanagers

andand professionalsprofessionals toto understandunderstand howhow toto managemanagethisthis vitalvital organizationalorganizational functionfunction..

Managerial approachManagerial approach• Managing the Joint Development and

Implementation of Business/ITStrategies.

• Managing the Development andImplementation of New Business/ITApplications and Technologies.

• Managing the IT Organization and theIT Infrastructure.

• Managing the Joint Development andImplementation of Business/ITStrategies.

• Managing the Development andImplementation of New Business/ITApplications and Technologies.

• Managing the IT Organization and theIT Infrastructure.

The business/IT planning processThe business/IT planning processcomponentscomponents

•• StrategyStrategy DevelopmentDevelopment..• Developing business strategies that support acompany’s business vision.

•• ResourceResource ManagementManagement..• Developing strategic plans for managing or outsourcinga company’s IT resources, including IS personnel,hardware, software, data, and network resources.

•• TechnologyTechnology ArchitectureArchitecture..• Making strategic IT choices that reflect an informationtechnology architecture designed to support acompany’s business/IT initiatives.

•• StrategyStrategy DevelopmentDevelopment..• Developing business strategies that support acompany’s business vision.

•• ResourceResource ManagementManagement..• Developing strategic plans for managing or outsourcinga company’s IT resources, including IS personnel,hardware, software, data, and network resources.

•• TechnologyTechnology ArchitectureArchitecture..• Making strategic IT choices that reflect an informationtechnology architecture designed to support acompany’s business/IT initiatives.

The business/IT planning processThe business/IT planning process

Information Technology ArchitectureInformation Technology Architecture

TheThe ITIT architecturearchitecture createdcreated byby thethe strategicstrategicbusiness/ITbusiness/IT planningplanning processprocess isis aa conceptualconceptualdesign,design, oror blueprint,blueprint, thatthat includesincludes thethefollowingfollowing majormajor componentscomponents:: Technology Platform. Data Resources. Applications Architecture.

TheThe ITIT architecturearchitecture createdcreated byby thethe strategicstrategicbusiness/ITbusiness/IT planningplanning processprocess isis aa conceptualconceptualdesign,design, oror blueprint,blueprint, thatthat includesincludes thethefollowingfollowing majormajor componentscomponents:: Technology Platform. Data Resources. Applications Architecture.

Technology Platform.

The Internet, intranets, extranets, and othernetworks, Business Application Developmentand Deployment computer systems, systemsoftware, and integrated enterpriseapplication software provide a computingand communications infrastructure, orplatform, that supports the strategic use ofinformation technology for e-business, e-commerce, and other business/ITapplications.

The Internet, intranets, extranets, and othernetworks, Business Application Developmentand Deployment computer systems, systemsoftware, and integrated enterpriseapplication software provide a computingand communications infrastructure, orplatform, that supports the strategic use ofinformation technology for e-business, e-commerce, and other business/ITapplications.

Data Resources.

• Many types of operational andspecialized databases, including datawarehouses and Internet/intranetdatabases, store and provide data andinformation for business processes anddecision support.

• Many types of operational andspecialized databases, including datawarehouses and Internet/intranetdatabases, store and provide data andinformation for business processes anddecision support.

Applications Architecture.

Business applications of informationtechnology are designed as anintegrated architecture or portfolioof enterprise systems that supportstrategic business initiatives, as wellas cross-functional businessprocesses.

Business applications of informationtechnology are designed as anintegrated architecture or portfolioof enterprise systems that supportstrategic business initiatives, as wellas cross-functional businessprocesses.

Comparing business/IT strategic andComparing business/IT strategic andapplication planning approaches.application planning approaches.

Managing the IT Function and Organizing ITManaging the IT Function and Organizing IT

ManagingManaging ApplicationApplication DevelopmentDevelopment•• ApplicationApplication developmentdevelopment managementmanagement

involvesinvolves managingmanaging activitiesactivities suchsuch asassystemssystems analysisanalysis andand design,design,prototyping,prototyping, applicationsapplications programming,programming,projectproject management,management, qualityquality assurance,assurance,andand systemsystem maintenancemaintenance forfor allall majormajorbusiness/ITbusiness/IT developmentdevelopment projectsprojects

ManagingManaging ApplicationApplication DevelopmentDevelopment•• ApplicationApplication developmentdevelopment managementmanagement

involvesinvolves managingmanaging activitiesactivities suchsuch asassystemssystems analysisanalysis andand design,design,prototyping,prototyping, applicationsapplications programming,programming,projectproject management,management, qualityquality assurance,assurance,andand systemsystem maintenancemaintenance forfor allall majormajorbusiness/ITbusiness/IT developmentdevelopment projectsprojects

Managing the IT Function and Organizing ITManaging the IT Function and Organizing IT

• Managing IS OperationsManaging IS Operations– IS operations management is concerned with

the use of hardware, software, network,and personnel resources in the corporateor business unit data centers (computercenters) of an organization. Operationalactivities that must be managed includecomputer system operations, networkmanagement, production control, andproduction support.

• Managing IS OperationsManaging IS Operations– IS operations management is concerned with

the use of hardware, software, network,and personnel resources in the corporateor business unit data centers (computercenters) of an organization. Operationalactivities that must be managed includecomputer system operations, networkmanagement, production control, andproduction support.

Cont`Cont`ManagingManaging ITIT staffstaff planningplanning

• Managing information services functionsinvolves the management ofmanagerial, technical, and clericalpersonnel.

ManagingManaging TheThe CIOCIO andand OtherOther ITIT ExecutivesExecutives• The chief information officer (CIO) oversees all

use of information technology in manycompanies and brings it into alignment withstrategic business goals.

ManagingManaging ITIT staffstaff planningplanning• Managing information services functions

involves the management ofmanagerial, technical, and clericalpersonnel.

ManagingManaging TheThe CIOCIO andand OtherOther ITIT ExecutivesExecutives• The chief information officer (CIO) oversees all

use of information technology in manycompanies and brings it into alignment withstrategic business goals.

Cont`Cont`ManagingManaging TTechnologyechnology ManagementManagement

• all information technologies must bemanaged as a technology platform forintegrating internally focused orexternally facing business applications.

ManagingManaging UserUser ServicesServices• Many companies have responded by creating

user services, or client services, functions tosupport and manage end-user and workgroupcomputing.

ManagingManaging TTechnologyechnology ManagementManagement• all information technologies must be

managed as a technology platform forintegrating internally focused orexternally facing business applications.

ManagingManaging UserUser ServicesServices• Many companies have responded by creating

user services, or client services, functions tosupport and manage end-user and workgroupcomputing.

Failures in IT managementFailures in IT managementFactsFactsManagingManaging informationinformation technologytechnology isis notnot anan easyeasy

tasktask.. TheThe promisedpromised benefitsbenefits ofof informationinformation technologytechnology

havehave notnot occurredoccurred inin manymany documenteddocumented casescases.. StudiesStudies byby managementmanagement consultingconsulting firmsfirms andand

universityuniversity researchersresearchers havehave shownshown thatthat manymanybusinessesbusinesses havehave notnot beenbeen successfulsuccessful inin managingmanagingtheirtheir useuse ofof informationinformation technologytechnology..

FactsFactsManagingManaging informationinformation technologytechnology isis notnot anan easyeasy

tasktask.. TheThe promisedpromised benefitsbenefits ofof informationinformation technologytechnology

havehave notnot occurredoccurred inin manymany documenteddocumented casescases.. StudiesStudies byby managementmanagement consultingconsulting firmsfirms andand

universityuniversity researchersresearchers havehave shownshown thatthat manymanybusinessesbusinesses havehave notnot beenbeen successfulsuccessful inin managingmanagingtheirtheir useuse ofof informationinformation technologytechnology..

Failures in IT managementFailures in IT managementIT ParadoxIT Paradox

Failures in IT managementFailures in IT managementFactsFacts

Management InvolvementManagement Involvement

TheThe experiencesexperiences ofof successfulsuccessfulorganizationsorganizations revealreveal thatthat extensiveextensive andandmeaningfulmeaningful managerialmanagerial andand endend--useruserinvolvementinvolvement isis thethe keykey ingredientingredient ofofhighhigh--qualityquality informationinformation systemssystemsperformanceperformance..

TheThe experiencesexperiences ofof successfulsuccessfulorganizationsorganizations revealreveal thatthat extensiveextensive andandmeaningfulmeaningful managerialmanagerial andand endend--useruserinvolvementinvolvement isis thethe keykey ingredientingredient ofofhighhigh--qualityquality informationinformation systemssystemsperformanceperformance..

Management InvolvementManagement InvolvementInvolvingInvolving businessbusiness managersmanagers inin thethe

governancegovernance ofof thethe ISIS functionfunction andandbusinessbusiness professionalsprofessionals inin thethedevelopmentdevelopment ofof ISIS applicationsapplications shouldshouldthusthus shapeshape thethe responseresponse ofofmanagementmanagement toto thethe challengechallenge ofofimprovingimproving thethe businessbusiness valuevalue ofofinformationinformation technologytechnology..

InvolvingInvolving businessbusiness managersmanagers inin thethegovernancegovernance ofof thethe ISIS functionfunction andandbusinessbusiness professionalsprofessionals inin thethedevelopmentdevelopment ofof ISIS applicationsapplications shouldshouldthusthus shapeshape thethe responseresponse ofofmanagementmanagement toto thethe challengechallenge ofofimprovingimproving thethe businessbusiness valuevalue ofofinformationinformation technologytechnology..

Management InvolvementManagement Involvement

Involving managers in themanagement of IT requires thedevelopment of governancestructures that encourage theiractive participation in planning andcontrolling the business uses of IT.

Involving managers in themanagement of IT requires thedevelopment of governancestructures that encourage theiractive participation in planning andcontrolling the business uses of IT.

Management InvolvementManagement Involvement

Organizations have policies thatrequire managers to be involved inIT decisions that affect theirbusiness units. This requirementhelps managers avoid ISperformance problems in theirbusiness units and developmentprojects.

Organizations have policies thatrequire managers to be involved inIT decisions that affect theirbusiness units. This requirementhelps managers avoid ISperformance problems in theirbusiness units and developmentprojects.

ConclusionConclusion

WithWith thisthis highhigh degreedegree ofofinvolvement,involvement, managersmanagers cancan improveimprovethethe strategicstrategic businessbusiness valuevalue ofofinformationinformation technologytechnology..

WithWith thisthis highhigh degreedegree ofofinvolvement,involvement, managersmanagers cancan improveimprovethethe strategicstrategic businessbusiness valuevalue ofofinformationinformation technologytechnology..

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