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Honda Joy Club Program Training
CUSTOMERS DEALERS HMSI
Benefits on Honda
Services
Benefits on 30 +
Partner Brands
Organise & Invite customers
on exclusive Program Events
Preferential Treatment
for HJC Members
Customer Retention
Sales Through Referral
& Exchange
More Revenue Per
Customer through
Service benefits
Create a Platform to
Directly Engage with
Customer
Drive Nurture & Brand
Loyalty
PROGRAM OBJECTIVES
Honda Joy Club Loyalty Program is a unique reward program designed especially for the owners of the Honda two wheelers.
About the Program
The Honda Joy Club Loyalty program is an engaging and unique initiative for customers to enjoy maximum benefits and valuable experiences. It is loaded with powerful features that offer exciting rewards and numerous privileges. The Honda Joy club program comes with exclusive partner offers with applicable terms & conditions.
2
Honda Joy Club Website
www.hondajoyclub.com
Honda Joy Club App
PLATFORM FOR HJC MEMBER PLATFORM FOR SMART ADVISOR
Honda Dealer App
PLATFORM FOR DEALER
dealer.hondajoyclub.com
Honda Dealer App
Honda Dealer Website
Platform Under Honda Joy Club
3
INSTANT
JOY
Credit of 349
Honda Currency
within 72 hours of
registration
SuperCash worth
Rs. 200 via
Mobikwik
Rs. 500 off from
Airtel TV on the
new HD & SD set
top box
Personal accident
Insurance cover
worth
Rs. 5 Lakh for 3
years
Rs. 400 Off Wallet
Cashback on
Domestic
Roundtrip
LET US PLAN
YOUR HOLIDAYWE CARE FOR
YOU
FOR THE TV
ENTHUSIAST IN
YOU
DOUBLE
THE JOY
PROGRAM FEE: Rs.349 + GSTMembership Period – 3 Years
Instant Benefit for Honda Joy Club Member
4
10% Benefit 7% Benefit7% Benefit 10% BenefitUp to 50% Discount*
Up to 15% Discount
15% Benefit7% Benefit
7% Benefit 15% Benefit10% Benefit 10% Benefit 8% Benefit 12% Benefit
12% Benefit
15% Benefit
15% Benefit 12% Benefit5% Benefit4% Benefit 15% Benefit
7% Benefit
10% Benefit
12% Benefit
15% Benefit 5000 Voucher Benefit
Rs 299 Benefit
Program Benefits for HJC Members
Benefit Worth Rs. 1000
30% Benefit
Exclusive 7 Day Access for Members at Samsung Online Store
Benefits at Honda
Vehicle WashVehicle Pick Up & Drop
10% off on Paid Labour100% off on Periodic Paid Labour Service
4% off on Spares Parts 10% off Accessories 5% off on Engine Oil
Honda Joy Club offers exclusive Benefits For Rural + Urban HJC Members
To avail the benefits members to visit at nearest authorised Honda 2Wheeler Workshop
Endless Joy For our 15 LAC + Members
Program Offers Benefits on 30+ Partner Brands Across Categories
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Dealer will earn a margin of Rs. 50 on
New Customer Enrollment (Dealer
will purchase bulk loyalty at Rs. 299 +
GST however will sell to customer at
Rs. 349 + GST
Incentive on every New Member Enrollment
Exclusive Redemption Catalogue
Networks who have earned Points
before 2nd April 2019 can redeem
their points against Amazon e-
voucher
Honda Dealer App
Dedicated App created for Honda
Dealer Principle from where
several activities can be managed
i.e. Add a Smart Advisor, Wallet
Recharge or Raise Reimbursement.
Add a Team of Advisor
Under the Honda Joy Club
program dealer can “Add Smart
Advisor” directly from the App
Honda Dealer Web
A dedicated dealer web is
designed to assist the dealer team
to enroll the HJC Member in the
Program. All the ACK IDs
generated are being processed
via Honda Dealer Web.
Program Helpdesk
To assist and support the team of
Honda dealers, program has a set
up a dedicated helpdesk.
Reimbursement Against Services
Every time a dealer network provide
a service related to Vehicle Wash or
Pick-up & drop, they are entitled to
get a reimbursement of Rs 30 & Rs.
50 respectively.
Access to Program Reports
Honda Dealer Network can plan new
strategies and review existing
performance using the “Reports”
section under the Honda Dealer
Portal
Digital Wallet For Honda Dealer
All members enrolments are being
done using the Wallet balance available
under respective network.
It is mandatory for all network to
maintain minimum balance in their
wallet.
Benefits For Honda Dealer in Honda Joy Club
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Exclusive Redemption Catalogue
Smart Advisor redeem the points
earned during enrolment on their
redemption catalogue between
1st -7th of every month
Program Helpdesk
To assist and support the team of
Smart Advisor, program has a set
up a dedicated helpdesk.
Earn Points on every Enrolment
Smart Advisor earns 100 Smart
Points on each enrolment which is
equivalent to Rs 10. Earn points to be
redeem on rewards catalogue.
Honda Dealer App
Dedicated App created for Smart
Advisor. Using the App Advisor
can initiate members enrolment
by generating the ACK Id.
Benefits For Honda Smart Advisor in Honda Joy Club
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Ongoing Program Communication
HJC Customer Booklet
HJC Program One Pager for Smart Advisor
HJC Program FlyerHJC Program Leaflet Program Standee
Ongoing Communication
And More…8
Let’s Understand the Program Processes
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Honda Joy Club Dealers / Smart Advisor
Honda Dealer Lat-Long Registration Process
Dealer registration Approval Process by Field Team
Add Team of Smart Advisors
Wallet Recharge
Add a Customer via Manage Customer & Main Dealer Master Login
Redemption of Members Vouchers at HJC Dealer Web & Hi-rise
Raise Reimbursement (Vehicle Wash/Vehicle Pick-up)
Redemption of Amazon e-vouchers & How to Add Gift Card in Amazon
Update Mobile Number of Members Via Manage Customer
Manage Referral
Manage Exchange Vehicle
Leaderboard
SECTION - I
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Advisor Points Statement
Main Dealer Master Login
Honda Dealer Lat-Long Registration Process
Honda Dealer App Download
Login Screen for Dealers
Allow Location to access features
Enter Dealer Code & Pin
Enter Mobile No. & E-mail
Set New & Confirm PIN
Correct Facia Photograph With Proper visibility of CI to be Taken
Add GSTIN details
Sales Outlet Lat-long
Service Outlet Lat-long
• GSTIN Number (The GST number has to be manually entered by the Dealer)• PAN ( This will be Auto Fetched)• Billing Name ( This will be Auto Fetched)• Billing Address ( This will be Auto Fetched)• Select State ( This will be Auto Fetched)• Account Holder Name ( This will be Auto Fetched)• Account Number (This has to be filled by the Dealer Manually)• IFSC Code (This has to be filled by the Dealer Manually)• Bank Name ( This will be Auto Fetched)
Details submitted by the dealer to be reviewed by AI, ZI & RM using the HMSI Admin Portal : https://admin.hondajoyclub.com/
Service Workshop
Image
Sales Outlet Image
Dealer Profile Details
GST
Details
Dealer Activation Process
BACK
For Smooth Program Operations it is mandatory for dealers to update the GSTIN details during enrolment:
11
Dealer Registration Approval Process by Field Team
HMSI Field Team : Area In-charge, Zonal In-charge & Regional Manager
HMSI Field Team would need to login to the
https://admin.hondajoyclub.com/ use their existing registered mobile numbers & 4-digit PIN.
Admin can view the status of the Networks that are Approved or Pending for Approval
Review the profile details filled by the Dealer during
enrollment.
Review GSTIN details filled by the Dealer
Review the Sales Outlet images
Review the Service Outlet images
Area Incharge should review these lat long appearing on the screen and get it validated from Google maps.
HMSI Admin will have the option to either
Accept or Reject in case the details mentioned
are incorrect.
REASONS FOR REJECTIONS
• Network Dealer details are Incorrect• Photos provided are not of Network Dealership• Network Dealership is currently suspended• Sales Outlet photo not clear• Service Workshop photo not clear• Network Dealer GSTIN details are Incorrect• Photo not Clear/ Not as per HMSI CI
12
Add Team of Smart Advisors
Dealer Can add the new Advisor by visiting “Manage Advisor”
Click on “Add Advisor” to add.
To Add, enter First Name | Last Name | Mobile Number | Advisor
Type
Step -1
Smart Advisor Downloads Honda
Dealer App from iOS or Android
To login, click on Advisor Tab
Enter Mobile Number
OTP will be sent on entered number
Advisor to Set New PIN
Enter Profile Details Submits details to complete
Once Advisor submits his/her profile details he/she is eligible for enrolling a member in HJC Program.
Step -2
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Honda Dealer Wallet Recharge
• Network is required to recharge its wallet only through NEFT/ RTGS/IMPS.
• Network is requested to attempt the transactions via Other bank Transfer only, even if they have ICICI Bank Account.
• In case of payment from Bank please ask the banker to transfer funds via NEFT/RTGS to the bank a/c and IFSC code as mentioned above.
• The amount transferred in any virtual account cannot be reversed or refunded. Wallet recharge to the attached network will happen automatically.
• Payments done via same bank transfer (ICICI to ICICI) will either not get initiated or bounced back.
• The Recharge will happen within 2 banking hours after the payment is debited from the dealer’s bank account.
Login to Honda Dealer App
using Network Code & PIN
After Login, Low Wallet Balance
Alert will appear
Dealer will have to option to
choose recharge via Online/Offline
Mode
OFFLINE MODE
ONLINE MODE
Network can pay using “ Pay Online” option by agreeing to the
Wallet Terms & Conditions.
Network can pay using “ Pay Offline” option and are required to read the
important details available on the screen.
After the network adds Wallet balance in their virtual account the same will appear on the Network Dashboard.
Once the wallet is updated, Network can enrol new customer in Honda Joy Club Program
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Add Customer via Manage Customer (Via Dealer/Advisor Login)
Step -1
Under advisor App go to “Manage Customer”
Enter vehicle “Engine Number & Frame Number”
Enter vehicle “Mobile Number”
Confirm the OTP received on entered
number
Create Member Profile
Accepts Program Terms & Conditions
Members ACK Id gets generated
Step -2
On Dealer Panel, search the generated ACK id using
Manage Customer Option
Dealer cashier will click on “Confirm Payment” in order to generate the
Loyalty ID of the customer.
After accepting the payment made by the customer, Loyalty
ID gets generated.
After each successful enrolment Honda Dealer can view the available balance in
his accountDuring Enrolment, dealer wallet balance will be deducted with Rs 299 + GST however the member invoice will be of Rs. 349+GST 15
On every successful enrolment Smart Advisors earns 100 Smart Points and dealer earns a margin of Rs 50
Advisor Points Statement
Advisor to login using Advisor Tab using Mobile
Number & PIN
On Dashboard screen, advisor will go to Points
Statement
Advisor can check the points redeemed on
redemption catalogue by clicking on Spent option.
Advisor can check the points earned on
enrolment using Earning option.
On Clicking Regards HistoryOption advisor can view the Points redeemed on
Amazon e-vouchers16
On every successful enrolment, smart advisor earns 100 SMART POINTS which can be redeemed during opening of
REDEMPTION WINDOW EVERY MONTH BETWEEN 1st -7th
Redemption of Points for Amazon Gift Card & How to Add Gift Card in Amazon
Dealer/Advisor login screen.
To Redeem the reward, click on “Reward
Catalogue”
List of the rewards will appear (Amazon e-
voucher)
Details of the reward. Add the offer in the cart and click on “Proceed to Pay”
After successful redemption a confirmation notification will
appear.
To view the voucher code, click on “Rewards History”
under menu option
Under Track your order, details of the order will appear with Order ID
To view the voucher code, click on “Show My
Vouchers”
An OTP will be sent to the registered mobile
number
Gift Card will appear on this Screen
Gift Card to be added under “Add Gift Card” option in Amazon App.
Apply the redeemed code, and click on “Add
to your balance”
Redemption Window Opens between 1st-7th every month.17
Redemption of Members Vouchers at HJC Dealer Web & Hi-rise
Once the Member enroll in the program he will get the options to redeem the earned Honda Currency from the Rewards* section.
Reward option available from Honda 2 Wheeler Or from the Partner Brands
Benefits from Honda Benefits from Brand
Benefits on 30+ Brands in the Following Categories:
SHOPPING
& LIFESTYLE TRAVELHEALTHENTERTAINMENTFODDVehicle Wash Vehicle Pickup-Drop
5% Off on Engine Oil4% Off on Spares
10% Off on Accessories Periodic Paid Service Labour
10% Off on Paid Labour18
Scenario -1 Member Walks-in with Honda Voucher at Dealership
Dealer to apply the code under“Redeem Voucher” section under
menu options
Member walk-in at the dealership
to utilize a voucher. Dealer
Apply the voucher code given by Customer & click “Submit”
Members details along with Loyalty Id & vehicle details will appear on
the screen
On confirming OTP by the member the voucher will get
successfully consumed.
Dealer can view the confirmation screen once the code is successfully applied.
After this step Dealer to apply the discount at Hi-rise portalRemaining Process of giving discount to the customer on the invoice to be done at the Hi-rise
Honda Voucher Redemption at HJC Dealer Web/App & Hi-rise
Scenario -2 Dealer Assist the Voucher Redemption From Dealer Web
Using Manage Customer option Dealer to search a Member via Mobile Number or Loyalty ID.
Click on “Redeem HC” to redeem Honda Voucher for HJC Member
Member reward catalogue will appear, dealer can guide the
member for redeeming specific Honda voucher.
Specific offer will be added in Cart and relevant HC will be deducted from Member’s
account.
For confirming this purchasean OTP will be sent to the
Member’s Mobile Number.
On Successful purchase an SMS
with voucher code will be sent to the registered mobile
number.
Dealer to follow the above process of
consuming voucher code and provide
service to HJC Member.
19
Apply Discount at Hi-Rise
Login to the portal and open Job Card Page in Hi-RiseScroll down to “Job Card Parts Tab
and “Performed Job Tab”
In Case of Labour Discount: Select “Performed Jobs Tab”, Click on Job
Code Name
Select the labour code against which Job has been performed, from the popup
menu.
Add the discount o be given in the Discount % tab. Press CTRL+S and print out the Invoice.
In Case of Parts Discount : Select “Job card parts Tab” on the Job Cards screen.Click on Part# column
1 2 3
4 5 6
Voucher Redemption Video uploaded at Hi-class can also be referred for detailed understanding of the same.20
Apply Discount at High-Rise Cont..
A popup list of Parts used would appear.Select the item on which discount is applicable.
Add the discount to be given in the Discount % tab.
Press CTRL+S and print out the Invoice.
21
Raise Reimbursement (Vehicle Wash & Pick-up)
Login to the App using “Network Code & PIN”
To raise reimbursement for Vehicle Wash & Pick up, click on Reimbursement
Under billing page dealer can view Free Wash & Pick up reimbursement amount, click on “Generate Invoice”
to raise reimbursement.
An invoice will be generated against the
reimbursement amount and will be raised to
program Centre.
All Vehicle Wash/Pickup-drop reimbursements will be processed
monthly by the program center before 15th day of next month.
Honda Dealer are eligible for Reimbursement against the services being offered to Honda Joy Club Member for:
Vehicle Wash & Vehicle Pick-up & Drop
22
VEHICLE WASH
30PICK UP & DROP
50
Manage Referral
Dealer to login using Network Code & PIN
To apply the “Referral Code” click on “Manage Referral”
under menu option.
Apply Unique Referral Code | Mobile Number of the Referred Customer |
Engine & Frame Number of Vehicle and Click Submit.
On Successful validation 300 Honda Currency will be
credited to HJC Member.
Customer visits any nearest Honda 2 Wheeler Dealership
to Purchase vehicle.
Login to Honda Joy Club App & go to “Referrals”
Option
HJC Member will have the option to refer a friend/family using “Import From Contacts” or
“Refer Now”
Refer using “Import from Contact” option,
Refer a friend using manual refer using “Refer Now”
option.
Step -1
Step -2
23 BACKSmart Advisor can also initiate the above process on Honda Dealer App.
Manage Exchange Vehicle
Exchange Code will appear.
To initiate exchange, applyEngine No, Frame No. & Unique Exchange Code
To Add the new vehicle in Loyalty, click on “Proceed
to Payment”
Member to make payment basis the following parameter (excluding GST)1st year 291 + 18 % GST = 343.38
2nd year 320 + 18 % GST= 3773rd Year 349 + 18% GST = 412
24
Dealer can also initiate the above process on Honda Dealer Web.
Under the menu option, go to “Manage Vehicle”
Click on “Exchange Now”
Leaderboard
Honda Joy Club measures the Performance of each network & Smart Advisor enrolled
in the program.
Top 10 Networks & Advisors appear in the Leaderboard section of Honda Dealer App
& Website.
25
Update Mobile Number of Members Via Manage Customer
Available options for HJC Member to update their Registered Mobile Number 1. HJC Member’s old Mobile Number is inactive
2. Member is unable to access the app3. HJC Member is not aware about the mobile no. registered with his membership ID
HJC Member can visit the Same Main Dealership from where he/she has been
enrolled.
Main Dealer can update the HJC Member Mobile.
If an HJC Member visits a different Main Dealer Network
HJC Member visit any other Network (Branch, Sub Dealer, ASC)
Option to “Change Mobile Number” will appear under
Honda Dealer Panel
Option to “Raise a Ticket” will appear
under Honda Dealer Panel
Other Networks would need to redirect the HJC Member either
to the Main Dealer or ask the HJC Member to raise a ticket at [email protected]
Mobile Numbers to be updated only after validating information of the HJC Member i.e. Loyalty ID, Vehicle Invoice or Vehicle RC
Options For Updating Mobile Number For HJC Members
1 2 3
SCENARIO 1 SCENARIO 2 SCENARIO 3
26
Update Mobile Number of Members Via Manage Customer
Dealer to login using Network Code & PIN
Under Manager Customer Search the member via ACK ID | Loyalty ID | Mobile
Number | Engine & Frame Number
To update Mobile number click on ”Change Mobile
Number” option
Main dealer to confirm the Date of Birth & New Mobile Number for OTP
Confirmation
On Confirming the OTP, Mobile Number will be updated successfully.
Scenario – 1 HJC Member Mapped with Same Main Dealer
Scenario – 2 HJC Member Not Mapped with Same Main Dealer
Dealer to login using Network Code & PIN
Under Manager Customer Search the member via ACK ID | Loyalty ID | Mobile
Number | Engine & Frame Number
Dealer to create a ticket using “Raise a Ticket” option
Dealer to updated : Upload ID Proof | Upload Vehicle Invoice | Select Query Type | Name | E-mail | Phone | Ticket
Message
HJC Program Helpdesk will provide resolution within 1-2 Working Days
based on the validation of the provided documents.
Scenario – 3 HJC Member visits Either Branch, ASC, Third party or Sub Dealer with the request to change mobile No
Dealer to check the details of HJC Member via Manage customer and
coordinate with Main dealer or divert HJC Member to Main Dealer.
Raise Ticket via Main Dealer for Mobile No change in case Network’s Main Dealer and Main dealer Code of HJC Member (from where loyalty was activated) is not same or there is no
Main Dealer tagged with HJC Member.
For any assistance, ticket can be raised at [email protected] or call, at 1800-532-255527
Main Dealer Master Login
Main Dealer - Download Customer Enrollment
Main dealer will login with Main dealer Code & PIN
Click on “Manage Network Dealers” on the dashboard
screen.
Network details will appear along withRegistered Mobile Number | Minimum
Wallet Balance | Current Wallet Balance & Customer Enrolment
Click on the Name of the network to download the Customer Enrolment
Report | Network Sales Report from the available dropdown option.
Main dealer will login with Main dealer Code & PIN
Click on “Manage Network Dealers” on the dashboard
screen.
Main Dealer Transfer Funds to Network
Click on “Transfer Funds” option to transfer funds to specific network.
To initiate transfer, Main Dealer to Select no. of Kits | PIN and click
“Transfer Amount”
A Confirmation pop up will appear, on successful Fund Transfer.
28
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Honda Joy Club Members
Member Profile Creation & ACK ID Generation
Member Enrolment & Loyalty ID Generation
App Features
Earn Mechanism & Account Activity
About H3U Card
Redeem HC on Honda & Partner Brands
Vouchers List & Find Used | Expired | Expiring Soon Vouchers
Membership Tiers
Near by Offers
Refer a Friend
Exchange Vehicle
Event Participation
SECTION - II
Banners & App Notifications
Program Helpdesk & Terms & Conditions
New Home Screen – HJC App & Web
Service History & VAS Section
Change Mobile Number
Easy Access to Service Offers & Registration with XTRAREWARDS
30
New update in Program
New development WIP
Member Profile Creation & ACK ID Generation
Customer can Download the HJC App from Play
Store or App Store
To enrol, in the program click on Sign-up
Enter Engine Number & Frame Number
Confirm the OTPreceived on the entered
Mobile Number
Enter 10 digit Mobile Number to be registered
for the Program.
Enter the Profile details i.e Name | Gender | Mobile Number etc
Customer need to read and agree to the Program Terms &
Conditions.
ACK Id gets generated, using which customer
can makes the Payment of Rs 412.
The generated Acknowledgement ID will be valid only for 7 days and will not be valid further.31
Payment Process
Payment gateway screen will allow the user to choose from multiple gateway options available to make the payment for the Program fee.Payment can be made via:
• Airtel Payments Bank• Mobikwik• Paytm Mall Voucher• Payment Through Payment Gateway
Through Payment Gateway
Through Airtel Payments Bank
Through Mobikwik
Payment Screen
Using Paytm Mall Voucher
32
Loyalty ID Generation
If the Payment made online is confirmed, a unique loyalty id is generated as 2552-XXXX-XXXX-XXXX.
Customer will get the option to “Download the Welcome Kit” or he can “Continue to Dashboard”
DASHBOARDWELCOME KIT
33
34
1. Top Banner
2. Notifications
3. Cart
4. Last Service KMs & Date
6. Current location Petrol
Price (as per GPS)
10. New Tie Up
11. Service History
17. Refer A Friend12. Service Offers
16. Nearby15. Menu Hamburger
13. My Vouchers
14. Value Added Services (VAS)
9. Rewards scrollable banner
8. Rewards List
7. Total Balance HC.
(Account Activity)
5. Next Service Due KMs
& Date
Honda Joy Club App Home Screen
New Home Screen allows Quick Access to Program Benefits
LAST SERVICE DATE
PETROL PRICES
NEW REDEMPTION SLIDER
NEW ALLIANCE ADDITION
SERVICE HISTORY
NEXT SERVICE DATE
TOTAL HC
SERVICE OFFERS
VOUCHERS
VAS SECTION
Honda Joy Club Home Screen on Web
SERVICE HISTORY
MY VAS
MY VEHICLE
SERVICE OFFERS
QUICK VIEW OF AVAILABLE HC
BENEFITS AT IOCL
CHANGE MOBILE NUMBER
Making the world more Joyful for our 15 LAC Members!Enhancing Members experience with new features on HJC Platform.
COMING SOON…
35
App Features
SPLASH SCREEN LOGIN SCREEN HJC DASHBOARD ACCOUNT ACTIVITY NEWS & EVENTS SECTION REFER A FRIEND
NEAR BY OFFERS HJC REWARDS HJC IN APP CALL PROGRAM FAQs INSURANCE KIT
SERVICE HISTOTRY
VAS SECTION CHANGE MOBILE NUMBER36
Earning Mechanism & Account Activity
Honda Currency is a Virtual currency credited to members account for transactions that are made at Honda Authorized Network . Earning Avenues for Honda Currency are:
Welcome Bonus of 349 HC at the time
of Enrolment
Earn 25% on the Purchased Parts
(Invoice Amount)
Earn 25% on the Service (Invoice
Amount)
Earn 25% on Accessories (Invoice
Amount)
Earn 25% of Value Added Services on
following:
EW/AMC/EHA/RSA
Earn 100 HC on Event Participation
(Sunday Fundas Event)
Earn 300 HC on Vehicle Exchange
Earn 300 HC on Referral
Using the Account Activityoption HJC Member can view
the statement of Honda Currency Earned or Spent
37
About H3U Card Benefit*
Honda Joy Club members’ can view their personal digital card from the Honda Joy Club App & Website.
Login to Honda Joy Club App
Under Menu Option, got to H3U Card
Personalized H3U Card will appear on
the App
Click on “Near By” option to view the near by options from H3U
Offers with locationwill appear on the
screen.
Swipe up to view the near by offers from
specific Store
Location will redirect the Members Google Maps
H3U card will allow the member to get Discount at Nearest Network Pharmacy & Diagnostic Centers
38
Members who are enrolled on or before 31st DEC 2020 will get H3U benefits* for 3 Years
Redeem HC on Honda & Partner Brands
PROCESS TO REDEEM VOCHER ON HJC APP
STEP -1 STEP -2 STEP -3 STEP -4 STEP -5 STEP -6 STEP -7 STEP -8 STEP -9
AFTER LOGIN MEMBER WILL BE REDIRECTED TO
DASHBOARD SCREEN
UNDER REWARDS, CHOOSE THE CATEGORY
& BRAND OFFER
REDEEM THE HC BY ADDING THE OFFER IN THE CART & CONFIRM
TO PURCHASE
CLICK ON “PROCEED TO CHECK-OUT” TO
CONFIRM THE OFFER
AFTER CONFIRM & CONTINUE “THANK
YOU FOR SHOPPING” POP-UP WILL APPEAR
MEMBER DETAILS WILL BE AUTO POPULATED, ON
SELECTING THE DENOMINATION, DISCOUNT
WILL BE AUTO APPLIED
DISCOUNT VOUCHER CODE WILL BE SENT VIA SMS/E-MAIL TO
MEMBER
MEMBER CAN PAY THE REMAINING AMOUNT
USING AVAILABLE PAYMENT OPTIONS
CLICK ON “REDEEM” TO AVAIL THE DISCOUNTED
OFFER
NEW CATEGORY SORTING OPTION BRANDS
& OFFERS CAN BE SORTED USING
CATEGORY FILTERS UNDER REWARDS PAGE
DETAILS AUTO-FETCHED:
DETAILS OF THE MEMBER
WILL BE AUTO-FETCHED
CODE AUTO APPLY :
MANUALLY ENTERING
CODE IS NOT REQUIRED
LOGIN TO HJC
APP
For any assistance, please call at 1800-532-2555 or [email protected]
CHOOSE THE OFFER
YOU WOUL LIKE TO
REDEEM
ADD TO CART &
REDEEM THE OFFER BY
USING HONDA
CURRENY
OFFER DISCOUNT WILL
BE AUTO APPLIED
VOUCHER CODE WILL
BE SENT ON YOUR
REGISTERED SMS & E-
MAIL ID.
39
Vouchers List & Find Used | Expired | Expiring Soon Vouchers
Login to Honda Joy Club App
List of the vouchersredeemed by HJC
Member
List of the voucher Expiring Soon
List of the Usedvoucher
List of the vouchers that are Expired
Using the vouchers option on dashboard, members can view the details of Redeemed | Expiring Soon | Used | Expired
Vouchers.
40
HJC Member Tier Management
HC* is referred as = Honda Currency
Member who are enrolled in the HJC Program are automatically tagged
under Silver Tier .
Members, who have earned Total HC 7500 would be placed on
Gold Tier.
Customers, who have earned Total HC 15,000 would be
placed on Platinum Tier.
41
1.25X Earning 1.50X Earning
Near By Offers
By swiping the screen up customer can view the
Nearest Honda Dealers | Fuel Stations | IOCL Petrol
Pumps | Offers
Using the Navigation button available on the screen customer will be
redirected to navigation map which guide the customer to the nearest
dealership using google Maps.
On Clicking the Offers Tab customer can view the Near by offers available.
Login to Honda Joy Club App & go to“Near by” Option
Use Nearby Option to find the nearest Honda Dealers | Fuel Stations | Offers from H3U.
42
Refer a Friend
Login to Honda Joy Club App & go to“Referral” section
HJC Member will have the option to refer a
friend/family using “Import From Contacts” or “Refer
Now”
Refer using “Import from Contact” option,
Refer a friend using manual refer using “Refer Now”
option.
On Successful Referral HJC Member will earn 300
Honda Currency.
To know the process of applying Referral Code Click Here
Honda Joy Club Program offers, Referral Benefit of 300 Honda Currencyon referring a friend/family for a Honda 2Wheeler.
43
Exchange Vehicle
Under the menu option, go to “Manage Vehicle”
Click on “Exchange Now”
Exchange Code will appear.
To initiate exchange, applyEngine No, Frame No. & Unique Exchange Code
To Add the new vehicle in Loyalty, click on “Proceed
to Payment”
Member to make payment basis the following parameter (excluding GST)1st year 291 + 18 % GST = 343.38
2nd year 320 + 18 % GST= 3773rd Year 349 + 18% GST = 412
UPGRADE &
GAINExchange your Existing Honda 2 Wheeler for a new Honda2
Wheeler and earn 300 Honda Currency.
44
Service History
Login to the HJC App using “Mobile Number &
“Set PIN”
On Dashboard Screen, click on “Service History”
option.
SERVICE HISTORY – HJC WEBSITE
SERVICE HISTORY – HJC APP
Login to the HJC Web using “Mobile Number &
“Set PIN”On Dashboard Screen, click on
“Service History” option.
Service History Page will show Vehicle Name | Registration Number | Last Service Date | Service Type
| Milage | Dealership Name | Location
Service History Page will show Vehicle Name | Registration Number | Last Service Date | Service Type
| Milage | Dealership Name | Location
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VAS/My Vehicle Section
VAS SECTION – HJC WEBSITE
Login to the HJC Web using “Mobile Number &
“Set PIN”
On Dashboard Screen, click on “Value Added Services”/ “My Vehicle
option.
Under VAS, vehicle details along with Honda Shield Section where Extended Warranty | Engine Health
Assurance | Annual Maintenance Contract | Road Side Assistance.
“Click Here” option will redirect members to HMSI website
https://www.honda2wheelersindia.com/services/honda-shield
VAS SECTION – HJC APP
Login to the HJC App using “Mobile Number &
“Set PIN”
On Dashboard Screen, click on “Value Added Services” /My Vehicle
option.
VAS section will show vehicle details along with Extended Warranty | Engine Health
Assurance | Annual Maintenance Contract | Road Side Assistance details.
“Click Here” option will redirect members to HMSI website
https://www.honda2wheelersindia.com/services/honda-shield
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Change Mobile Number- Self
Using the menu option, click on “Change Mobile
Number”
After successful login,member will be
redirected to the New Dashboard Web screen.
To update, enter the last 4 digits of primary vehicle
Frame Number and Confirm the OTP received on
Registered Mobile Number.
Update “New Mobile Number”and click on “Send OTP”
Confirm the OTP received on “New Mobile Number” & click
Submit
On Submitting OTP. New Mobile Number will be
updated. Use New Mobile Number & same PIN to Sign In.
CHANGE MOBILE NUMBER USING HJC WEBSITE
CHANGE MOBILE NUMBER USING HJC APP
Using the menu option. click on Edit to “Change
Mobile Number”
After successful login,member will be
redirected to the New Dashboard App screen.
To update, enter the last 4 digits of primary vehicle Frame Number and Confirm the OTP received on
Registered Mobile Number.
Update “New Mobile Number”and click on “Send OTP”
Confirm the OTP received on “New Mobile Number” & click
Confirm
On Submitting OTP. New Mobile Number will be
updated. Use New Mobile Number to Sign In.
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Easy Access to Honda Service Offers ( App & Web Flow)
Login to the HJC Web using “Mobile Number & “Set
PIN”
On Dashboard Screen, click on Service Offers option to get access to HJC benefits on vehicle Service.
On clicking, Service Offers member will be redirected to the Honda Joy Club
Service Offers page.
To avail these benefits, member can visit any nearest Honda 2Wheelers Authorized Service Centre.
Login to the HJC App using “Mobile Number &
“Set PIN”
On Dashboard Screen, click on “Service
Offers”
On clicking, Service Offers member will be redirected to the Honda Joy Club
Service Offers page.
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Honda Joy Club Partnership with IOCL
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Mode of Registration
Via Honda Joy Club
App
Via Honda Joy Club
Website
Via Honda
Dealer Portal
Member can enrol in the IOCL program via following modes
in the HJC Program:
BENEFITS FOR HJC MEMBER
WHO IS ALREADY AN IOCL MEMBER
1.5X POINTS* EARNING
1X Points
AFTER 3 MONTHS
100 XTRA REWARDS BONUS
(WORTH RS 30)
BIRTHDAY BONUS
1.5X POINTS* EARNING
WELCOME BONUS
BENEFITS FOR HJC MEMBER
WHO IS NOT AN IOCL MEMBER
1X Points
AFTER 3 MONTHS
100 XTRA REWARDS BONUS
(WORTH RS 30)
BIRTHDAY BONUS
Refueling Becomes XTRA Rewarding
with Honda Joy Club!
Now!
Condition: Minimum Purchase value Rs 100 and Maximum Purchase value Rs 1500
Register Under IOCL Using HJC App
Login using “Mobile Number” & Set “PIN”
On Dashboard XTRAREWARD pop-up will appear.
To register, choose “Click here” option on the pop-up screen.
Click on Confirm to Proceed with available “Name &
Loyalty Card Number
On confirmation account will be linked
successfully.
IOCL REGISTRATION USING HJC APP
Or Choose “Cancel” to create a new account in IOCL
system with details present in HJC System.
Click on “view XtraRewards Points” to
check the points earned transactions.
SIMILAR PROCESS CAN BE INITIATED ON HJC WEBSITE
50
Register Under IOCL Using Dealer Website
On the Dealer dashboard screen, go to “Manage
Customer”
Search the member using Loyalty ID, Mobile Number or Vehicle
EN/FN
Member details will appear, to register click on “Link with
XTRAREWARDS” option.
Member to “Confirm OTP”received on registered mobile
number.
Once OTP is verified, customer’s existing details in the IOCL will appear.
Click Submit to proceed with same details.
Once dealer clicks on Submit button, a successful pop-up
message will appear “Account Linked Successfully”
Or Choose “Cancel” to create a new account in IOCL system with details
present in HJC System.
Dealer to login with Network code & Set PIN
NETWORK CAN ASSIST MEMBERS TO LINK/CREATE XTRAREWARD ACCOUNT
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Past Promotional Campaign - Event Participation
Honda Joy Club Program organize family engagement event for HJC Members in different parts of the country. Members are invited to Avail free Vehicle
Check-up, Complimentary Food & fun-filled activities for their families.
Login to the Program App
To participate, go to events section
Read the event details and accept T&C to
participate.
Visit the event location and Scan event QR Code
from the App and 100 Honda Currency
52
53
New Initiative - Service Carnival
Sign in to HJC App with Mobile
Number & PIN
On Dashboard screen, click on “Service Carnival Banner”
“Service Carnival” event page will appear.
Member to read & accept campaign Terms &
Conditions.
Members Scan the QR code & Honda Service
Centre.
Open the QR Code Scanner on the App to
Scan the QR Code.
On Successful scan, member will earn
100 Honda Currency.
SCAN QR CODE & EARN 100 HC*
CARNIVAL BENEFITS• Lucky Draw Scheme for every customer*• Special Offer for Covid Warriors*• Insurance Renewal Offer*• Tyre & Battery Purchase Option*• Extended Warranty• Annual Maintenance Contract Purchase & Renewal Option*• Attractive offers on denting & painting.
HJC MEMBER• Instant credit of 100 Honda Currency.• Service discount on Honda Vouchers.• Exposure of the HJC App & benefits.
DEALER• Drive 1st transaction at dealership.• Increase in member walk-ins.• Increase of enquiries at dealership
Program Promotion during Festival - Banners & App Notification
Promotion of Honda & Non- Brands
HJC Members are being engaged via App notifications for Promoting
Service Benefits | Brands Offers | Festive Greetings
54
Program Helpdesk
Honda Joy Club has a dedicated Program Helpdesk that supports between 9:30AM to 6:30PM
Monday to Friday.
1800-532-2555 [email protected]
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Advisor Testimonial
AMIT KUMAR
I have been associated since the beginning of the Program.
The benefits available for advisors has helped us during the Pandemic as I used to redeem
vouchers for purchasing groceries and Smart Phone also gifts for family as well.
I usually promote the H3U Med Health benefits while enrolling customers in the
Program.
I have been associated since the beginning of the Program.I have made most of the program benefits by redeeming
points on a monthly basis during pandemic.In fact on completing festive target last year was able to
redeem more products for my team and for myself.The program has certainly helped in increasing referrals and
has helped us in creating a better customer relationships.
I usually promote Insurance benefits to members along with the service benefits that we offer in
the Program.
AVINASH JANGID
I have been associated since the beginning of the Program. The program has helped in purchasing
product during pandemic. Using the vouchers have purchased a
Refrigerator & Oven for the Office. I
generally accumulate my Smart Points and redeem on big products
PARTHA SINGHA
HARDIK KANTRODIYA
I have been associated since the beginning of the Program.
It has been a good journey. Benefitted during Pandemic via Redeemed voucher and have
recently purchased a MI phone for personal
use.I redeem my points as per the product
requirement. While enrolling the customers, I mainly promote
all benefits, brand discounts and the service vouchers.
M/S HARI MOTORS PRIVATE LIMITED |
ODISHA
PREMA AUTOMOBILES PVT. LTD. | BIHAR
ISHAN AUTOMOBILES | RAJASTHAN
FIVE STAR AUTO AGENCY | GUJARAT
VIJAYRAM
I have been associated for 1.5 Years, the journey has been good. I have redeemed voucher and
have purchase shoes for Personal Use. While enrolling customers I mainly
promote H3U Card benefit, Insurance & Service discounts
PILOT 2 WHEELERS PRIVATE LIMITED |
MAHARASHTRA
ASWINMISHRA
SHIVAM AUTOMOBILES |
ODISHA
I have been associated since the beginning of the
Program. Using the vouchers have purchased a Bluetooth speaker &
watch. While enrolling customer I promote
service discounts & vehicle referral.
AJAYKUMAR
I have been associated since the beginning of the
Program. While enrolling customers I promote all benefits. I feel that the
Insurance should be extended further for the Customers.
IC AUTOMOBILES PVT. LTD | BIHAR
I have been associated since the beginning of the
Program. My convincing power has improved I purchased Home appliance for personal
use. While enrolling customers I promote Insurance and other partner benefits.
The program has helped us in improving the relationship with customers.
HEMANTSINGH
M/S BHOPAL GARAGE AND SERIVICE STATION
| BHOPAL
56
Advisor Testimonial
SATISH VIRWAAL
I have been associated since the beginning of the
Program. I redeem my points every month and keep purchasing personal
products.While enrolling, I mainly promote all
program benefits.
ASHAKIRAN VADREVU
Associated for past 2 years in the Program.I have been benefitted during Pandemic via
Redeemed vouchers by purchasing groceries, Last year had purchased a Samsung LED
Television and Bicycle.I mostly try to accumulate my points to redeem.
While enrolling, I promote the Insurance mostly and service pick & drop service.
FAZILKHAN
ANIJ TIWARI
Associated from the beginning of the Program.I have been associated with the Automobile
industry since 2004. HJC is a program to engage family.
I accumulate my points and I have used my points for buying personal items.
While enrolling, I mainly promote Insurance, Brand Vouchers, Medical
Card and other benefits.
SAPHIRE HONDA | KARNATAKA
AMIDEEP AUTOMOBILES | GUJARAT
JMR AUTOMOTIVE | ANDHRA PRADESH
FIVE STAR AUTO AGENCY | GUJARAT
B. Asopa
Associated from the beginning of the Program.The promotion has been slow since the pandemic.
However, I used my points to help my colleagues during the difficult times of
the pandemic. I normally accumulate my points
for redemption.
While enrolling, I mainly promote the Service points and discounts.
MAYANK SHREE AUTOMOBILES PRIVATE LIMITED | RAJASTHAN
BRIJESH HINDIYA
NAVSARJAN MOTTORS | GUJARAT
Associated from the beginning of the Program.
The program benefits the Customers in every way. The Medical and Insurance
policy of 3 years is quite beneficial to the Customers, Last year I had purchased
perfumes, shaving kits for personal use and gifts for my colleagues. This program has
helped in building customer relationship.
CHARAN NOMULA
I have been associated for last 2 years with the Program.
I accumulate points to redeem on products on Amazon.
While enrolling I promote 3 years Insurance and all other benefits.
M/S JSP AUTOMOTIVE | TELANGANA
I have been associated since the beginning of the
Program. I have been redeeming my smart points every month. I have purchased a
wallet as a gift.While enrolling, I promote the service
benefits mainly to customers.
NIKUNJ PANCHAL
MANSI AUTOCARE PRIVATE LIMITED |
GUJARAT
57
I have been associated since the beginning of the Program. I normally accumulate my points and
then redeem rewards on Amazon. I have purchased products for home utilities.
While enrolling, I mainly promote Services and referrals.
The program has helped in improving customer bonding.
Thank You
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