Implementation Guide | PUBLICDocument Version: 2020.0 – 2020-10-07

Getting Started Guide

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1 SAP Convergent Charging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31.1 Flexible and Rapid Business Model Design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41.2 Monetization of All Services and Revenue Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41.3 Individual or Pooled Allowance Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41.4 IoT Ready. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51.5 Prepaid, Postpaid, and Hybrid Payment Model Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51.6 Spending Controls and Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51.7 Batch and Real-Time Rating and Charging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61.8 Scalability and High Availability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61.9 Open APIs and Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2 SAP BRIM Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82.1 SAP S/4HANA Cloud. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92.2 SAP S/4HANA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112.3 SAP Business Suite. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122.4 SAP ERP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122.5 SAP CRM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132.6 Integration Guides for SAP BRIM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142.7 SAP Convergent Invoicing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152.8 Subscription Order Management (SOM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152.9 Sales and Order Management (SOM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3 Getting Started Guide for Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173.1 Decision Makers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173.2 Implementers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173.3 SAP CC Pricing Specialists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183.4 Operation Team Members. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203.5 SAP CC System Administrators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203.6 User Administrators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213.7 Developers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213.8 Support Specialists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213.9 Service Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

4 Product Availability Matrix (PAM) for SAP CC 2020. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

5 Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

6 Getting Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

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Content

1 SAP Convergent Charging

With SAP Convergent Charging, you bring competitive subscription and metered services to market with flexible pricing management.

To stay competitive, you need to properly define and apply the right prices to products and services, and be able to adapt quickly should market conditions change. Nowadays end customers want to subscribe to the perfect offer and manage their expenses in real time. Furthermore, partners in your ecosystem need comprehensive revenue-sharing systems. Transparency, agility, and flexibility are key.

SAP Convergent Charging helps you quickly define and change subscription services and related partner revenue sharing models. It supports millions of subscribers and is able to meter, rate, and charge each customer event in real time. By allowing non-IT personnel to quickly make pricing changes, service providers can create competitive pricing offers to seize market opportunities. And that translates into increased profitability, end-customer loyalty, and a strong competitive edge in a highly demanding marketplace.

SAP Convergent Charging helps you to:

● Design and change end-customer pricing and partner revenue-sharing models quickly.● Give subscribers control over their spending.● Calculate recurring- and usage-based fees and subscription charges in real time or batch.● Operate with low latency, very high volume, and high availability.

Features

SAP Convergent Charging (SAP CC) includes the following main capabilities:

● Service/product pricing and modeling● Online and offline rating● Partner revenue share calculation● Online account balance management● Allowance management for services or products

RememberYou bring competitive subscription and metered services to market with flexible pricing management.

Business Benefits

● Lower TCO with pricing consolidation and calculation of partner-revenue share, along with customer pricing

● Increase business agility by consolidating multiple services and lines of business onto a single, high-volume platform

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● Quicken time-to-market by designing pricing and off ers without needing to code● Drive market share growth by empowering pricing managers to bring innovative pricing off ers to market

faster than the competition● Improve the customer experience through real-time monitoring and account management● Improve customer retention with tailored pricing models that reward loyalty● Reduce number of applications by bringing service pricing and charging functions onto a single platform

1.1 Flexible and Rapid Business Model Design

SAP Convergent Charging helps you ensure a fast time to market for your new chargeable services or products.

With SAP Convergent Charging you:

● Rapidly design subscription-, recurring-, and usage-based pricing for your chargeable services or products● Quickly launch new commercial offers with the necessary pricing configuration in SAP Convergent

Charging.● Implement and run pricing configuration and logic based on reusable settings.● Easily maintain the pricing configuration.

RememberIt brings immense business agility to deliver value to your end customers.

1.2 Monetization of All Services and Revenue Models

SAP Convergent Charging is designed to allow the monetization of any type of service from Data SMS, and Voice to Wifi, Cloud, Saas, M2M, IoT, and OTT partnerships.

You implement and run revenue sharing models with the same ease as revenue generation models.

You manage your channel and partner types with a simple pricing configuration.

TipGetting prices right is crucial for the success of your business.

1.3 Individual or Pooled Allowance Management

With SAP Convergent Charging you:

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SAP Convergent Charging

● Manage service quotas and add-ons with greater flexibility than ever before.● Gain ability to launch new personalized, customized add-ons and promotions in record time.● Give your end-customers the ability to buy, stack, and share any type of service quotas across all their

devices, family members, and business units, and to make changes to those allocations in real time.● Improve end-customer experience by integrating allowance capabilities into customer self-service portals.

Related Information

Features, Capabilities, and ConceptsAllowance ManagementFor more information and user assistance, consult the Application Help for SAP Convergent Charging.

1.4 IoT Ready

SAP Convergent Charging can easily support IoT (Internet of Things) and other connected devices with high-volume, automated, and transparent processing across usage-event and financial postings.

RememberAdopt and monetize the IoT technology that is creating business opportunities in a wide range of industries.

1.5 Prepaid, Postpaid, and Hybrid Payment Model Support

SAP Convergent Charging supports various payment models:

● Prepaid● Postpaid● Hybrid

You manage all subscriber types and segments with ease.

1.6 Spending Controls and Alerts

You manage real-time customer engagement for your end customers.

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Related Information

Features, Capabilities, and ConceptsSpending Status MonitoringFor more information and user assistance, consult the Application Help for SAP Convergent Charging.

1.7 Batch and Real-Time Rating and Charging

Related Information

Features, Capabilities, and ConceptsReal-Time Credit-ControlFor more information and user assistance, consult the Application Help for SAP Convergent Charging.

1.8 Scalability and High Availability

Related Information

Features, Capabilities, and ConceptsHigh AvailabilityHigh Volume ManagementFor more information and user assistance, consult the Application Help for SAP Convergent Charging.

1.9 Open APIs and Interfaces

SAP Convergent Charging has open APIs and interfaces (refer to the Java/XML API Reference (Core Library) documentation) that allow seamless integrations. It connects to any customer management or provisioning systems (CRM, self-care), metered data systems (mediation, SCP, soft switches), financial systems (legacy billing, invoicing, revenue recognition, ERPs, General Ledgers), data warehouse systems.

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SAP Convergent Charging

RememberYou plug SAP Convergent Charging into upstream and downstream systems using standard interfaces.

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2 SAP BRIM Solutions

Innovate with agility and increase transparency across the entire revenue management process from customer engagement to revenue recognition with agile, scalable and highly-automated billing, invoicing and revenue management solutions.

Our on-premise, SAP BRIM solution gives you the power to work more profitably in a complex partner ecosystem, reselling their products and services and sharing revenue accordingly. You’ll also be able to accurately anticipate the effect of new pricing models and create targeted offers that combine both products and services.

Billing and Revenue Innovation Management enables you to create profitable digital services with flexible pricing and watertight revenue management. The SAP BRIM software is based on the following integrated SAP components and products:

● SAP ERP (in SAP Business Suite 7i2016) or SAP S/4HANA On-Premise Editions (1511, 1610, 1709, 1809, 1909, 2020, or more recent)

● SAP Convergent Charging (SAP CC)● SAP Convergent Mediation by DigitalRoute

The SAP BRIM solution helps you:

● Innovate your business models so that you can deliver a better end-customer experience.● Monetize subscription- and usage-based services in real time.● Share revenues with partners of your business network.● Streamline your high-volume revenue management processes.

Key Benefits

Move from selling products to selling services and physical goods bundled with services

Operationalize your business model with ease

Scale business models supporting high-volume processing

Offer your end-customers outcomes based on subscriptions and real-time usage-based services, while supporting revenuesharing models across your ex­tended ecosystem.

Enable any variant or combination of prepaid and pay-as-you-go business models with rules-based, intelligent au­tomation of invoicing and accounting processes.

Support the Internet of Things (IoT) and connected devices with highvo­lume, automated, and transparent processing across usage-event and fi­nancial postings.

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Key Capabilities

Subscription-based order manage­ment:

● Capture and monitor subscription orders to ensure delivery and bill­ing accuracy.

● Address contract changes, renew­als, extensions, and billing cycles automatically.

● Manage master agreements, in­cluding invoicing hierarchies, spe­cialized catalog.

Collection, enrichment and manage­ment of usage events:

● Capture, streamline, and consoli­date usage and event data for pric­ing and charging.

● Support growing volumes of usage data with unlimited scalability.

● Enable open graphical workflows with rapid configuration.

Agile charging supporting your busi­ness models:

● Design customer-centric, subscrip­tion, and usagebased pricing mod­els such as revenue sharing.

● Simplify the creation, manage­ment, and execution of allowances and entitlements.

● Allow seamless integration across your current digital environment with flexible APIs.

Consolidate invoicing for all services:

● Improve customer satisfaction and reduce costly questions with clear and accurate invoicing..

● Consolidate billing information from various areas and partners into a single, clear summary.

● Tailor services and pricing with comprehensive invoice-level dis­counting capabilities.

Flexible document management:

● Create and personalize business communications – in both digital and hardcopy formats – with ease.

● Customize messaging and formats for bank statements, bills, invoices, and receipts.

● Provide document management self-services that do not require IT intervention.

Comprehensive customer financial management:

● Manage revenue flow with intelli­gent, highly automated receivables and payments handling.

● Give your agents a full view of fi­nancial customer data.

● Provide better, more personalized support for sophisticated credit and collections.

SAP S/4HANA Cloud [page 9]

SAP S/4HANA [page 11]

SAP Business Suite [page 12]

SAP ERP [page 12]

SAP CRM [page 13]

Integration Guides for SAP BRIM [page 14]

SAP Convergent Invoicing [page 15]

Subscription Order Management (SOM) [page 15]

Sales and Order Management (SOM) [page 16]

2.1 SAP S/4HANA Cloud

SAP Convergent Charging 2020 is part of integrated SAP Solutions named SAP Billing and Revenue Innovation Management (BRIM) based on SAP S/4HANA Cloud.

Always refer to the integration guides [page 14].

In an integrated scenario, SAP Convergent Charging (SAP CC) can be interfaced and integrated with SAP S/4HANA Cloud.

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RememberDepending on the solution scenario that is implemented in your SAP system landscape, the SAP S/4HANA Cloud system is deployed and connected to the SAP CC system.

RememberIn an integrated scenario with an order management system, SAP Convergent Charging (SAP CC), Convergent Invoicing (in S/4HANA Cloud) , and Receivables Management and Payment Handling (aka Contract Accounts Receivable and Payable):

● Convergent Invoicing (in S/4HANA Cloud) enables service providers to consolidate charges from one or more sources into a single invoice. The consolidated invoice may include charges from third parties. Provider companies thus have a complete view of the end customer. They can see which party is responsible for any given charge. Convergent Invoicing enables providers to simplify and automate complex billing processes, making it easier to implement and monetize innovative services.

● Receivables Management and Payment Handling (aka Contract Accounts Receivable and Payable) receives and manages large posting volumes, for example, created by billing processes, and uploads these postings to the general ledger.

The software has been tailored towards the requirements of corporates across all industries and lines of business with high volumes of end customers, subscriptions, and pay-per-use transactions. The processes provided with Receivables Management and Payment Handling are highly flexible to allow for a maximum of automation, as well as ensuring outstanding system performance and scalability.

The collection process fully automates routine tasks such as the calculation of interest payments.

● SAP Convergent Charging (SAP CC) creates billable items for services that are used and transfers these items for further processing to Convergent Invoicing in the S/4HANA Cloud system. The basis for the creation of billable items are sets of rules stored in SAP CC that specify pricing and account assignment, in combination with end-customer data and product data that SAP CC replicates from the order management system.

The billable items contain the price to be paid for the usage of a service, along with information on the account to which receivables or payables are to be posted.

● Convergent Invoicing (in the S/4HANA Cloud system) receives billable items from SAP Convergent Charging, creates invoices and credit memos from them, posts the receivables or payables in "Receivables Management and Payment Handling" (aka Contract Accounts Receivable and Payable), and manages these receivables and payables until they are cleared.

Billable items contain information on the business partner and the account – contract account in postpaid scenarios or allowance in prepaid scenarios – to which "Contract Accounts Receivable and Payable" posts the receivables or payables, and with which you can track the prepaid usages of your end customers.

To enable this transactional flow (business accounting operations), some master data for the end customers must be configured and distributed in the systems.

In this SAP Solution, the master data objects are the:

● Business partner● Contract account

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● Provider contract● Product

The order management system is the leading system with regard to master data. But Contract Accounts Receivable and Payable (in the S/4HANA Cloud system) replicates the master data to the SAP CC system:

1. The business partner is distributed to SAP Convergent Charging as a subscriber account.2. The contract account is distributed to SAP Convergent Charging as an external account (aka postpaid

account).3. The provider contract is distributed to SAP Convergent Charging as a provider contract (aka charging

contract).

TipSee the master data in SAP CC:

● Subscriber Account● Provider Contract, which is a pricing and charging view

Complementary Information

● Convergent Invoicing (in S/4HANA Cloud)● Receivables Management and Payment Handling (aka Contract Accounts Receivable and Payable)

Related Information

Integration Guides for SAP BRIM [page 14]

2.2 SAP S/4HANA

SAP Convergent Charging 2020 is part of integrated SAP Solutions named SAP Billing and Revenue Innovation Management (BRIM) based on SAP S/4HANA.

There are several scenarios and scenario variants.

Always refer to the integration guides [page 14].

In an integrated scenario, SAP Convergent Charging (SAP CC) can be interfaced and integrated with SAP S/4HANA.

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RememberDepending on the solution scenario that is implemented in your SAP system landscape, the SAP S/4HANA system is deployed and connected to the SAP CC system.

Complementary Information

● Convergent Invoicing (in S/4HANA)● Contract Accounts Receivable and Payable (aka Contract Accounting)

Related Information

Integration Guides for SAP BRIM [page 14]See also:SAP S/4HANA Cloud [page 9]

2.3 SAP Business Suite

SAP Convergent Charging 2020 is part of integrated SAP Solutions named SAP Billing and Revenue Innovation Management (BRIM) based on SAP Business Suite (with SAP ERP and SAP CRM).

There are several scenarios and scenario variants.

Refer to SAP ERP [page 12] and SAP CRM [page 13].

2.4 SAP ERP

SAP Convergent Charging 2020 is part of integrated SAP Solutions named SAP Billing and Revenue Innovation Management (BRIM) based on SAP Business Suite (with SAP ERP and SAP CRM).

There are several scenario variants.

Always refer to the integration guides [page 14].

In an integrated scenario, SAP Convergent Charging (SAP CC) can be interfaced and integrated with SAP ERP.

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NoteDepending on the solution scenario that is implemented in your SAP system landscape, the SAP ERP system may be deployed and connected to the SAP CC system.

Complementary Information

● SAP Convergent Invoicing (in SAP ERP)● Contract Accounts Receivable and Payable (FI-CA) for SAP ERP

2.5 SAP CRM

SAP Convergent Charging 2020 is part of integrated SAP Solutions named SAP Billing and Revenue Innovation Management (BRIM) based on SAP S/4HANA or SAP Business Suite.

There are several scenario variants.

Always refer to the integration guides [page 14].

SAP S/4HANA BRIM BRIM Using SAP ERP

Integration Guide for SAP S/4HANA BRIM Using SAP CRM

This document relates to the first solution scenario based on SAP S/4HANA on-premise editions.

SAP CRM 7.0 EHP4 contains:

● SAP Subscription Order Management (SAP SOM)● Part of SAP Customer Financial Management

Integration Guide for Offer­to­Cash Based on BRIM Using SAP ERP

This document relates to integration scenarios based on SAP ERP and SAP CRM in SAP Business Suite.

SAP CRM 7.0 EHP4 SP02 contains:

● Sales and Order Management (SOM)● Financial Customer Care based on Contract Accounts

Receivable and Payable (FI-CA)

help.sap.com/crm704

In an integrated scenario, SAP Convergent Charging (SAP CC) can be interfaced and integrated with SAP CRM.

NoteDepending on the solution scenario that is implemented in your SAP system landscape, the SAP CRM system may be deployed and connected to the SAP CC system.

If it is present, the SAP CRM system is the leading system with regard to master data.

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2.6 Integration Guides for SAP BRIM

Our integration guides are a central starting point for the integration for the components that compose SAP Billing and Revenue Innovation Management (BRIM), such as SAP Convergent Charging (SAP CC), SAP S/4HANA, or SAP ERP.

SAP Convergent Charging 2020 is part of integrated SAP Solutions named SAP Billing and Revenue Innovation Management (BRIM).

Depending on your business/technical requirements, you can implement different scenarios and scenario variants. Consult the integration guide that suits your needs:

SAP S/4HANA BRIM BRIM Using SAP ERP

Integration Guide for SAP S/4HANA BRIM Using Subscription Order Management in SAP S/4HANA 1909

This document relates to the latest 2020 and 2019 innova­tions based on Subscription Order Management as integrated part of SAP S/4HANA Finance (as of version 1909).

See also: Prod­uct Assistance for Billing and Revenue Inno­vation Manage­ment

Integration Guide for SAP S/4HANA BRIM Using SAP Subscription Order Management

This document relates to the 2019 innovation based on Subscription Order Management in SAP S/4HANA for Customer Management.

Integration Guide for SAP S/4HANA BRIM Using SAP CRM

This document relates to the first solution scenario based on SAP S/4HANA on-premise editions.

Integration Guide for Offer­to­Cash Based on BRIM Using SAP ERP

This document relates to integra­tion scenarios based on SAP ERP and SAP CRM in SAP Business Suite.

View the relevant guide for more information about the corresponding:

● SAP Solution capabilites● SAP Solution components● SAP software components

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Verify the compatibility between the component versions that are integrated together. Refer to the Prerequisites sections in the integration guides. Some release combinations are not possible.

RememberAlways refer to the Integration Guide documents for more information about the capabilities and features, the data flows (transactional data, master data, other data or events), and system interactions. Multiple diagrams explain the data and systems integrations.

2.7 SAP Convergent Invoicing

SAP Convergent Charging 2020 is part of integrated SAP Solutions named SAP Billing and Revenue Innovation Management (BRIM) based on SAP S/4HANA Cloud, SAP S/4HANA, or SAP Business Suite.

There are several scenarios and scenario variants.

Always refer to the integration guides [page 14].

SAP S/4HANA BRIM Cloud SAP S/4HANA BRIM BRIM Using SAP ERP

Integration Guide for SAP S/4HANA BRIM Using Subscription Order Management in SAP S/4HANA 1909

Integration Guide for SAP S/4HANA BRIM Using SAP Subscription Order Management

Integration Guide for SAP S/4HANA BRIM Using SAP CRM

Integration Guide for Offer­to­Cash Based on BRIM Using SAP ERP

Convergent Invoicing (in S/4HANA Cloud)

Convergent Invoicing (in S/4HANA) SAP Convergent Invoicing (in SAP ERP)

In an integrated scenario, SAP Convergent Charging (SAP CC) can be interfaced and integrated with SAP Convergent Invoicing in the SAP S/4HANA Cloud system, the SAP S/4HANA system, or the SAP ERP system.

RememberDepending on the solution scenario that is implemented in your SAP system landscape, the SAP CC system is deployed and connected to one of these systems (SAP S/4HANA Cloud, SAP S/4HANA, or SAP ERP).

2.8 Subscription Order Management (SOM)

Subscription Order Management enables SAP Customers to offer their business solutions as a combination of products and subscriptions to services (recurring fees, usage-based charges, and one­off charges, based on consumption pricing model).

There are several scenarios and scenario variants.

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Always refer to the integration guides [page 14].

SAP S/4HANA BRIM Cloud SAP S/4HANA BRIM BRIM Using SAP ERP

N/A Integration Guide for SAP S/4HANA BRIM Using Subscription Order Management in SAP S/4HANA 1909

Integration Guide for SAP S/4HANA BRIM Using SAP Subscription Order Management

Integration Guide for SAP S/4HANA BRIM Using SAP CRM

N/A

TipSee the introduc­tion topic Sales and Order Man­agement (SOM) [page 16].

- Subscription Order Management

Subscription Order Management in SAP S/4HANA for Customer Management

SAP Subscription Order Management

N/A

2.9 Sales and Order Management (SOM)

See SAP CRM [page 13].

NoteSales and Order Management (in SAP CRM 7.0 EHP4) is renamed Subscription Order Management [page 15] in the integrated SAP Solution scenarios that are based on SAP S/4HANA.

Integration Guide for Offer­to­Cash Based on BRIM Using SAP ERP Sales and Order Management

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3 Getting Started Guide for Users

Decision Makers [page 17]

Implementers [page 17]

SAP CC Pricing Specialists [page 18]

Operation Team Members [page 20]

SAP CC System Administrators [page 20]

User Administrators [page 21]

Developers [page 21]

Support Specialists [page 21]

Service Users [page 22]

3.1 Decision Makers

Decision makers are project participants who evaluate an SAP software product (or an SAP Solution) and decide on the purchase and the implementation project GO/NO GO. They are persons responsible for making this buying decision.

Decision makers need information about the:

● Mere features and functions of SAP Convergent Charging (SAP CC)● Functional delta

During the evaluation phase, they consult our SAP product documentation and user assistance:

● The Getting Started Guide document● SAP CC 2020 What's New in SAP Convergent Charging 2020 FPS 0● SAP CC 2020 Application Help● Integration guides [page 14] for the integrated SAP Solutions based on SAP S/4HANA Cloud, SAP S/

4HANA, or SAP Business Suite (SAP ERP).

3.2 Implementers

Implementers are IT consultants and developers [page 21] that are members of the implementation team that is responsible for the implementation project of the SAP Convergent Charging software product.

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In a development SAP system landscape, implementers may have the "administrator" SAP CC role in order to install, configure, and operate with the SAP CC systems.

Implementation and Integration Project

Before the go-live phase, the project team hands over the production systems to the (IT) Operation Team [page 20] and the technical support to the relevant support specialists [page 21].

NoteImplementers can provide some functional guidance when technical support is not possible.

Member of: "Implementation Team" or "Project Team"

During the (project) implementation phase, they consult our SAP product documentation and user assistance:

● The Getting Started Guide document● SAP CC 2020 What's New in SAP Convergent Charging 2020 FPS 0● SAP CC 2020 Application Help● Integration guides [page 14] for the integrated SAP Solutions based on SAP S/4HANA Cloud, SAP S/

4HANA, or SAP Business Suite (SAP ERP).● SAP CC 2020 Security Guide

Mid of the implementation phase, they operate with QA and pre-production SAP system landscapes.

Related Information

Developers [page 21]

3.3 SAP CC Pricing Specialists

Pricing specialists are typical individual users of SAP Convergent Charging.

An SAP CC pricing specialist is a typical individual user of SAP Convergent Charging who is responsible for designing and configuring the pricing settings for the chargeable services or products to monetize by implementing subscription- and usage-based pricing models.

● Analyze how to design some pricing logic with SAP Convergent Charging, given that there are typically several ways for implementing a given requirement, based on price plans and price tables.

● Model and design the pricing configuration for the chargeable services or products of your company.● Configure, release, and put into production easy-to-maintain price plans and tables with SAP Convergent

Charging to meet new business needs (pricing policy defined by the marketing team).● Maintain existing price plans and tables to configure the marketing and pricing policy evolutions or in case

of issues.

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GoalIn SAP Convergent Charging With Cockpit With Former Data Model

Analysis With SAP CC 2020, the pric­ing specialists have a flexible solution to analyze how to design some pricing logic for the chargeable services or products and how to model the necessary pricing set­tings and data in SAP Convergent Charging. They compare the various busi­ness/technical requirements with all capabilities/features of SAP CC.

As of release 2020, the pric­ing specialists benefit from a simplified and renewed vision and concepts introduced in Convergent Charging Cockpit to analyze how to model and design the implementation depending on the business requirements.

Rate plans specify how to charge end customers for the use of a service or product.

With the former and legacy Data Model, the pricing spe­cialists analyze how to model and design the implementa­tion based on charges com­bined in offers to subscribe to. Tier tables and translation tables are multicolumn data tables that enable imple­menting and running tier-based pricing or multidimen­sional pricing.

Modeling and Design Several implementations are possible and the pricing spe­cialists determine and opti­mize the best modeling and design by taken into account the business requirements (pricing policy) from the mar­keting team and features of SAP Convergent Charging.

Based on rate plans and mapping/range tables in pricing catalogs, on provider contracts and subscriber ac­counts for end customers and subscribers, the pricing specialists model the imple­mentation and translate the pricing policy from the mar­keting team to pricing config­urations in SAP Convergent Charging for their chargeable services or products.

Based on charges, offers and tier/translation tables in pric­ing catalogs, subscriptions and subscriber accounts for end customers and subscrib­ers, the pricing specialists model the implementation and translate the pricing pol­icy from the marketing team to pricing configurations in SAP Convergent Charging for their chargeable services or products.

Pricing Configuration With Core Tool, the pricing specialists configure, test, and release easy-to-main­tain charge plans, allowance plans, and mapping/range tables with SAP Convergent Charging to meet new busi­ness needs.

With Cockpit, the pricing specialists configure, test, and release easy-to-main­tain rate plans and map­ping/range tables with SAP Convergent Charging to meet new business needs.

With Core Tool, the pricing specialists configure, test, and release easy-to-main­tain reusable charges, of­fers, and tier/translation ta­bles with SAP Convergent Charging to meet new busi­ness needs.

Maintenance and Evolutions The pricing specialists main­tain existing charge plans and mapping/range tables to configure the marketing and pricing policy evolutions or in case of pricing issues in charge plans or mapping/range tables. They retire ob­solete charge plans.

The pricing specialists main­tain existing rate plans and tables to configure the mar­keting and pricing policy evo­lutions or in case of pricing issues in rate plans or tables. They retire obsolete rate plans.

The pricing specialists main­tain existing charges, offers, and tier/translation tables to configure the marketing and pricing policy evolutions or in case of pricing issues in charges or tables.

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Primary Activities

● Analyze, translate, model, and design the pricing policy for your chargeable services or products● Prototype and demo price plans and price tables● Configure and maintain price plans and tables● Test and debug price plans and tables● Notify other stakeholders when price plans are ready for validation● Investigate and fix price plan and table issues

They consult our SAP product documentation and user assistance:

● SAP CC 2020 Primary Help for Cockpit● SAP CC 2020 Primary Help for Core Tool● SAP CC 2020 Application Help

3.4 Operation Team Members

Operation Team Members are individual members of a technical operations team and ensure the ongoing support and management of the SAP system landscapes. They manage the operation supervision for the SAP CC systems. Some members are the SAP CC system admistrators [page 20].

Member of: "Operations Team", "SAP Operation Team", or "IT Operation Team"

During the operation phase, they consult our SAP product documentation and user assistance:

● SAP CC 2020 Administration Guide● SAP CC 2020 Log Message Reference

Related Information

SAP CC System Administrators [page 20]

3.5 SAP CC System Administrators

System administrators are individual users who administer the SAP CC systems in the SAP system landscapes.

They consult our SAP product documentation and user assistance:

● SAP CC 2020 What's New in SAP Convergent Charging 2020 FPS 0● SAP CC 2020 Installation and Maintenance Guide

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● SAP CC 2020 Administration Guide● SAP CC 2020 Security Guide● SAP CC 2020 Primary Help for Cockpit

3.6 User Administrators

User administrators are individual users who manage the declaration and definition of SAP CC users.

They consult our SAP product documentation and user assistance:

● SAP CC 2020 Administration Guide● SAP CC 2020 Security Guide● SAP CC 2020 Primary Help for Core Tool

3.7 Developers

Developers are members of the implementation and integration team and model, design, and develop the integration between SAP Convergent Charging with custom applications or systems. Several technical interfaces and several technologies are possible.

Member of: "Implementation Team"

During the (project) implementation phase, they consult our SAP product documentation and user assistance:

● SAP CC 2020 Security Guide● SAP CC 2020 Web Services Documentation● Java/XML API Reference (Core Library)● SAP CC 2020 Error Code Reference● SAP CC 2020 Application Help

Related Information

Implementers [page 17]

3.8 Support Specialists

Support specialists are individual members of a support organization and provide technical support, technical guidance, SAP system interventions, and root cause analysis (RCA).

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The support organization is our SAP Support Team or your own technical support and support desk with your internal support employees or a dedicated partner team.

Note● Specialists from SAP Support Team deliver SAP software patches.● Technical experts from third line support (L3) resolve issues that are typically difficult or subtle. They

can detect and fix issues in the source code.

For your local support organizations, SAP Convergent Charging provides the technical feature Management of SAP CC Remote Support Users. These typical users have limited authorizations to the systems, user interfaces, and available operations.

NoteSupport specialists provide some technical guidance. Implementers [page 17] and IT consultants from project teams provide you with functional or business guidance.

Member of: "SAP Support Team", "Local Support Organization"

Whatever the life cycle phase (implementation phase, operation phase, or upgrade phase) for your SAP CC system landscape, they consult our SAP product documentation and user assistance:

● SAP CC 2020 Log Message Reference● SAP CC 2020 Performance Metric Reference● SAP CC 2020 Error Code Reference

3.9 Service Users

Service users are typical SAP CC users for machines, systems, and applications that connect to and communicate with the SAP Convergent Charging systems through different technical interfaces.

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4 Product Availability Matrix (PAM) for SAP CC 2020

RecommendationAlways refer to the up-to-date technical release information in the Product Availability Matrix (PAM) for SAP Convergent Charging 2020 (aka SAP CC 2020).

See: Product Availability Matrix (PAM) for SAP Convergent Charging 2020 .

To run SAP CC in a cloud infrastructure, see:

● Hyperscaler Infrastructures for SAP CC [page 24]● SAP HANA Enterprise Cloud for SAP CC [page 24]

Through the Product Availability Matrix (PAM), SAP regularly publishes information about SAP CC software releases:

● Release types● Maintenance durations (end of mainstream maintenance, extensions)● Planned availability● Upgrade paths from replaced releases● List of maintenance versions (Feature Package Stacks, Support Package Stacks)

The PAM also offers information about platform availability, including:

● Database platforms● Operating systems● JSE (Java Standard Edition) versions● Web browsers● JEE (Java Enterprise Edition) versions

It is important in the evaluation, implementation, operations, and upgrade phases of your SAP CC software product.

Related Information

support.sap.com/pamArchitecture

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4.1 Hyperscaler Infrastructures for SAP CC

SAP Convergent Charging supports different hyperscalers that run data centers and provide certified Infrastructure-as-a-Service (IaaS) platforms.

Infrastructure See SAP Note...

Amazon Web Services (AWS) 2835758

Google Cloud Platform (GCP) 2923505

Microsoft Azure 2820026

4.2 SAP HANA Enterprise Cloud for SAP CC

SAP HANA Enterprise Cloud (SAP HEC) is a fully scalable and secure service that offers a privately managed cloud environment. SAP Convergent Charging is available in the SAP HEC infrastructure. See:

● SAP HANA Enterprise Cloud● Help Portal for SAP HANA Enterprise Cloud

Infrastructure See SAP Note...

SAP HANA Enterprise Cloud 2008832

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5 Downloads

SAP Software

SAP Convergent Charging (SAP CC) enables downloading the installation media from the SAP Software Download Center (SWDC) on SAP Support Portal.

See: Downloading the Installation Materials

TipUse the following direct links for SAP Convergent Charging 2020:

● Installations and Upgrades for SAP Convergent Charging 2020● Maintenance and Innovations (FPS, SPS, Patch) for SAP Convergent Charging 2020

User Assistance and Product Documentation

SAP Convergent Charging (SAP CC) enables downloading the PDF files that compose its product documentation and user assistance.

On SAP Help Portal, just view a document and click Download PDF to download the complete PDF file (Full Document) or start customizing a selection of topics.

TipOn the SAP CC product page (help.sap.com/cc50), click Download PDFs to select multiple PDF files to download at once.

Related Information

Downloading the Installation Materials

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6 Getting Support

SAP Communities of Experts

SAP Q&A provides a powerful source of knowledge to anyone who has an unanswered question. Use these self services to ask a question in the Community (aka SCN).

SAP Questions and Answers for SAP Convergent Charging

SAP Support Team

Support specialists from SAP Support Team provide you with technical support and system/data guidance.

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