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FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
Super Dog’s Gym & Training Center
----------------------------------------------------------------------------
A Business Plan Presented to the
Faculty of the Institute of Tourism and Hotel Management
Far Eastern University
Nicanor Reyes Street, Sampaloc, Manila
----------------------------------------------------------------------------
In Partial Fulfillment
of the Requirements for the Degree of
Bachelor of Science in Tourism Management
----------------------------------------------------------------------------
BASAT, JOLINA BELLE C.
HUANG, YA-HUI E.
MATAYA, TRIZIAMAE D.
PAREDES, CHIT JANSSEN A.
TELAN, DERREN KRISTELLE J.
October 2015
FAR EASTERN UNIVERSITY
INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
APPROVAL SHEET
In partial fulfillment of the requirements for the degree of BACHELOR OF SCIENCE
TOURISM MANAGEMENT, this business plan entitled “Super Dog’s Gym and Training
Center”, prepared and submitted by JOLINA BELLE C. BASAT, YA-HUI E. HUANG,
TRIZIAMAE D. MATAYA, CHIT JANSSEN A. PAREDES, and DERREN KRISTELLE J.
TELAN, is hereby recommended for submission to the Oral Presentation.
_____________________________________________
Adviser
Approved by the Research Committee at the Oral Examination conducted on October 4,
2015 with the grade of __________ %.
THE RESEARCH PANEL COMMITTEE
______________________________
Chairman
______________________________ ______________________________
Member Member
FAR EASTERN UNIVERSITY
INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
CERTIFICATION
In partial fulfillment of the requirements for the degree of Bachelor of Science in
Tourism Management, this Business Plan proposal entitled “ Super Dog’s Gym and Training
Center ” prepared and submitted by JOLINA BELLE C. BASAT, YA-HUI E. HUANG,
TRIZIAMAE D. MATAYA, CHIT JANSSEN A. PAREDES, AND DERREN KRISTELLE J.
TELAN, was proofread and edited by the undersigned.
__________________________________________________
Faculty, English Department
INSTITUTE OF ARTS AND SCIENCES
____________________
Date
FAR EASTERN UNIVERSITY
INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
TABLE OF CONTENTS
PAGE
I. Executive Summary
1. Business Description 1
2. Value Proposition 2
3. Management highlights 2
4. Marketing Highlights 2
5. Capitalization Requirements 3
6. Vision-Mission and Objectives 4
II. Management Aspect
1. Key Business Operation 5
2. Type of Business 5
3. Organizational Structure 5
4. Job Descriptions 6
5. Salaries and Benefits 9
6. Hiring of Personnel 10
7. Orientation 11
8. Performance Appraisal 11
9. Training Programs Schedule 12
10. Events Schedule 13
III. Technical Aspect
1. Product Concept 14
2. Advantages and Benefits 15
3. Location 15
4. Company Profile and Logo 15
5. Products and Services 16
6. Machinery and Equipment 20
7. Office Supplies 21
8. Utilities 22
9. Quality and Safety Measures 22
10. Layout 23
FAR EASTERN UNIVERSITY
INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
PAGE
IV. Socio-Economic Aspect 24
1. Government
2. Customer
3. Community
4. Proponents
5. Corporate Social Responsibility
V. Marketing Aspects
1. Marketing Overview 25
2. Market Segmentation 25
3. Target Markets 25
4. Promotional Activities 26
5. SWOT Analysis 26
6. Distribution Channels 28
7. Industry Analysis 29
8. Market Risk 31
9. Demand and Supply Analysis 32
VI. Financial Aspects
1. Financial Assumptions 33
2. Financial Analysis 34
3. Balance Sheet 35
4. Income Statement 36
5. Cash Flows Statement 37
6. Schedules to Support Financial Statements 38
Bibliography 42
Curriculum Vitae 43
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
EXECUTIVE SUMMARY
Super Dog’s Gym and Training Center was founded on July 3, 2015 and is a one-stop business
that offers quality products and provides convenient services for dogs. Our principal office is
located at West Avenue, Quezon City, Philippines.
1.1 Business Description
Super Dog’s Gym and Training Center makes dogs stay healthy and fit and, at the same time,
provides convenience and helps strengthen a positive relationship between dogs and their owners.
The company offers the following products/services:
Services:
Dog Training
- Beginner Training
- Intermediate Training
- Advanced Training
* Private Training
Dog Grooming
Products:
Basic Dog Needs
- Dental & Chew Toys
- Balls
- Dog Treats
- Diapers
- Beddings
- Cages & Carriers
- Feeding Supplies
Dog Foods
Clothing
- Apparels
- Accessories
Grooming Tools
- Nail Care
- Hygiene Supplies
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
1.2 Value Proposition
As part of our gym and training center, our services provide dog’s exercise and training
programs so that they would have well-balanced and healthy minds and bodies. Also, we cater
their grooming needs. Moreover, we are selling different dog products such as dog accessories
and dog foods.
Our business is a one-stop shop for dog lovers which gives convenience to customers and entrust
their dogs in a safe place. It also provides dog training programs, with some events that are held
annually as well as accessories, foods, and grooming services.
1.3 Management Highlights
The management team is led by General Manager, Chit Janssen A. Chit, who founded the
company on July 3, 2015 together with Jolina Belle C. Basat, Ya-Hui E. Huang, Triziamae D.
Mataya, and Derren Kristelle J. Telan, who all share the same interest in and passion for dogs.
They all graduated from Far Eastern University – Manila with the program Bachelor of Science
in Tourism Management two years prior to the establishment of the company and then became
tourism professionals afterwards.
Operations
Our total full-time staff is 8 people, including 2 dog trainers, 2 dog groomers, 1 maintenance
staff, 1 cashier, and 1 accountant.
1.4 Marketing Highlights
Competition
We compete directly with Better Dog Canine Behavior Center, Pawsitive Education, Pet Centrics,
Pup Culture, and Aszoo Dog Training Services, and alternatives to our product include
PetExpress, Bahay ni Bantay, The Dog Park, Dogs and the City, The Dog Spa & Hotel, Petlovers
Closet, Puppy Photographs, Makati Dog & Cat Hospital. Besides, we anticipate new companies
to enter this market.
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
Risk / Opportunity
The greatest risks associated with our business today are the lack of exposure, insufficient initial
capital and high start-up costs, strict requirements upon selection of dog trainers, seasonality and
weather condition, difficulties in finding qualified pet trainers, and expansion of competitors’
activities. Our biggest recognized opportunities include the presence extension via social media,
tie-ups with some veterinary clinics, potential to franchise, and the growing number of pet
owners.
1.5 Capitalization Requirements
Super Dog’s Gym and Training Center is a partnership, the team will invest Php.500,000 for the
overall operation of the business, and the sources of funding will come from personal loans of
each partner. Table 1.1 shows the breakdown of capital contribution of each partner. And to start
the business, Table 1.2 shows the total costs needed.
Table 1.1 Breakdown of Capital Contribution
Name Type of Partner Amount
Paredes, Chit Janssen A. General Partner Php100,000.00
Basat, Jolina Belle C. General Partner Php100,000.00
Huang, Ya-Hui E. General Partner Php100,000.00
Mataya, Triziamae D. General Partner Php100,000.00
Telan, Derren Kristelle J. General Partner Php100,000.00
Total Php.500,000.00
Table 1.2 Total Costs Needed to Start the Business
Item Cost
Initial Investments in Fixed Assets Php.307,552.00
Pre-Operating Costs Php.90,440.00
Working Capital Php.102,008.00
Total Php.500,000.00
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
1.6 Vision-Mission and Objectives
Vision Statement
Super Dog’s Gym and Training Center aims to be the most outstanding and well-known dog’s
gym and training center in the Philippines that provides quality and convenient services that
would rank amongst the different international standards in dog training and health services.
Mission Statement
Gym and Training Center
It is our priority to deliver excellent services with extra care and compassion with dogs and
provide a friendly and safe environment for them. We also seek qualified trainers who are really
passionate about their chosen profession for a better quality of training programs for dogs.
Products
As retailers, we are offering products that are of the highest quality to best suit a dog’s needs and
safe accessories that will be helpful for them.
Customers
In the service industry, trust is a very important matter, and our business operation is built on to
deliver services at its finest. Additionally, we build customer loyalty by treating them with
respect and courtesy.
Partners
As partners, we aim to work in harmony, respect for and take risks with one another to fully
deliver and execute our products and services well and cautiously.
Objectives
To provide excellent services and ensure quality of products as retailers.
To improve the relationship between dogs and their owners as well as to strengthen their
bond.
To maintain dogs’ health and fitness and keep them entertained.
To deal with dogs’ behavioral difficulties and reinforce good behaviors.
To be responsible for any loss, damage, and injury encountered during training.
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
MANAGEMENT ASPECT
2.1 Key Business Operation
Super Dog’s Gym and Training Center offers products such as dogs’ accessories and foods and
provides services like the facilities and equipment of gym and training center with training
programs, grooming, and events that are held annually.
2.2 Type of Business
Super Dog’s Gym and Training Center is a service type of business sector. Our team selects
partnership to legalize the business entity.
2.3 Organizational Structure
General Manager
Owner
Dog
Trainer
Dog
Groomer
Maintenance
Staff Cashier Accountant
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
2.4 Job Description
Position Dog Trainer
Job Description Trains the dogs and helps them establish positive behaviors.
Job Task
Teaching dogs to assist the disabled in certain everyday functions
they otherwise may not be able to perform.
Familiarizing dogs with human interaction, teaching basic obedience
skills and manners, and paying close attention to their temperament.
Overseeing dogs’ physical exercise, mental stimulation, providing
medical care, feeding, cleaning, and maintaining during the training
process.
Instructing dogs to react to common commands, such as to sitting,
staying, or laying down, and giving them rewards or kind words for
responding them correctly.
Possessing several skills: strong dog handling skills, ability to read
dog body language, good communication, ability to adapt quickly and
make decisions, and a love for working with dogs and their owners
Using a variety of learning techniques to affect behavioral changes,
such as a combination of desensitization, operant conditioning,
positive reinforcement, clicker training, hand signals, verbal cues, and
reward systems.
Conveying training methods and plans with the pet owners to increase
their effectiveness.
Position Dog Groomer
Job Description Maintains dogs’ physical appearance and inspects them for any external signs
of parasites, disease, or injury and reports their findings to their owners.
Job Task
Combing, clipping, trimming, and shaping dogs' coats to groom dogs,
using knowledge of canine characteristics and grooming techniques
and styles.
Reading written or receiving oral instructions to determine clipping
pattern desired, using electric clippers, comb, and barber's shears.
Placing dogs on grooming table and fitting grooming collars on dogs
to hold them on them.
Studying proportions of dogs to determine most appropriate cutting
pattern to achieve desired style.
Talking to dogs or using other techniques to calm them.
Maintaining the cleanliness of the grooming room and operation of
the grooming equipment.
Position Cashier
Job Description Receives payment by cash, check, credit cards, vouchers, or automatic debits
from customers.
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
Job Task
Managing all the cash transactions.
Maintaining and balancing daily account of the daily transactions at
the end of each day.
Checking the daily cash balance.
Interacting with the customers that come to the counter.
Solving all their cash related queries.
Checking for the price of products and any discounts or offers.
Organizing all the work they do and maintaining the accounting
records.
Reporting discrepancies they find within the accounts to their
superiors.
Making daily, weekly and monthly transaction reports.
Position Maintenance Staff
Job Description Maintain the sanitation and safety of work environment.
Job Task
Cleaning building floors by sweeping, mopping, scrubbing, or
vacuuming them.
Gathering and emptying trash.
Servicing, cleaning, and supplying restrooms.
Cleaning and polishing furniture and fixtures.
Cleaning windows, glass partitions, and mirrors, using soapy water or
other cleaners, sponges, and squeegees.
Dusting furniture, walls, machines, and equipment.
Making adjustments and minor repairs to heating, cooling,
ventilating, plumbing, and electrical systems.
Mixing water and detergents or acids in containers to prepare
cleaning solutions, according to specifications.
Steam-cleaning or shampooing carpets.
Stripping, sealing, finishing, and polishing floors.
Cleaning and restoring building interiors damaged by fire, smoke, or
water, using commercial cleaning equipment.
Cleaning chimneys, flues, and connecting pipes, using power and
hand tools.
Cleaning laboratory equipment, such as glassware and metal
instruments, using solvents, brushes, rags, and power cleaning
equipment.
Driving vehicles required to perform or travel to cleaning work,
including vans, industrial trucks, or industrial vacuum cleaners.
Following procedures for the use of chemical cleaners and power
equipment, in order to prevent damage to floors and fixtures.
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
Monitoring building security and safety by performing such tasks as
locking doors after operating hours and checking electrical appliance
use to ensure that hazards are not created.
Moving heavy furniture, equipment, and supplies, either manually or
by using hand trucks.
Notifying managers concerning the need for major repairs or
additions to building operating systems.
Requisitioning supplies and equipment needed for cleaning and
maintenance duties.
Setting up, arranging, and removing decorations, tables, chairs,
ladders, and scaffolding to prepare facilities for events such as
banquets and meetings.
Spraying insecticides and fumigants to prevent insect and rodent
infestation.
Position Accountant
Job Description Provides financial information to management by researching and analyzing
accounting data; preparing reports.
Job Task Preparing asset, liability, and capital account entries by compiling and
analyzing account information.
Documenting financial transactions by entering account information.
Recommending financial actions by analyzing accounting options.
Summarizing current financial status by collecting information;
preparing balance sheet, profit and loss statement, and other reports.
Substantiating financial transactions by auditing documents.
Maintaining accounting controls by preparing and recommending
policies and procedures.
Guiding accounting clerical staff by coordinating activities and
answering questions.
Reconciling financial discrepancies by collecting and analyzing
account information.
Securing financial information by completing data base backups.
Maintaining financial security by following internal controls.
Preparing payments by verifying documentation, and requesting
disbursements.
Answering accounting procedure questions by researching and
interpreting accounting policy and regulations.
Compiling with federal, state, and local financial legal requirements
by studying existing and new legislation, enforcing adherence to
requirements, and advising management on needed actions.
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
Preparing special financial reports by collecting, analyzing, and
summarizing account information and trends.
Maintaining customer confidence and protects operations by keeping
financial information confidential.
Maintaining professional and technical knowledge by attending
educational workshops; reviewing professional publications;
establishing personal networks; participating in professional societies.
Accomplishing the result by performing the duty.
Contributing to team effort by accomplishing related results as
needed.
2.5 Salaries and Benefits
Salaries and Benefits
Position Number of People Salary Total Salaries
Dog Groomer 2 P26,000 P52,000.00
Cashier 1 P15,000 P15,000.00
Maintenance Staff 1 P15,000 P15,000.00
Accountant 1 P15,000 P15,000.00
* Dog trainers are hired on a contract basis.
Mandatory Benefits:
There are no mandatory benefits for agency employees. However, these are the mandatory
requirements for employees such as the following:
SSS
All employees who are not 60 years of age have to be covered by the Social Security System
(SSS). Both the employee and the dog gym and training center pay for the membership
contribution of the employee. The amount of the contribution is based on the employee’s
monthly salary and the schedule of contribution set by SSS. Coverage takes effect on the date of
employment.
Pag-Ibig
All employees who are not 60 years of age are also covered by Pag-Ibig (Home Development
Mutual Fund). In the same manner as that of SSS, both employees and the dog gym and training
center pay for the membership contributions. The amount of the contribution is based on the
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
employee’s monthly salary and the schedule of contribution set by SSS. Coverage takes effect
on the date of employment.
Public Holidays
The monthly salary of each member would include national public holidays.
13th
Month Pay
The 13th
month pay is an extra pay given to all employees who have been employed for at least a
month. If the employee has been employed for less than a year, the computation will be pro-rated
depending on the length of service of the employee.
Retirement Pay
To ensure that the employee is financially secure upon retirement from the dog gym and training
center, an equivalent of a half-month of salary will be contributed to the employee’s retirement
fund. This will start on the fifth year of service of the employee with the company.
2.6 Hiring of Personnel
Sourcing, screening and hiring will be evaluated by the General Manager.
Upon approval, a notice will be posted in the Employee Information Board for possible candidates; this will also give an opportunity for team members to
apply for the position.
A Personnel Requisition Form must be accomplished by the General Manager.
Identification of Vacancy: Vacancy is identified by General Manager.
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
Pre-Employment Requirements
The applicant is required to undergo pre-employment medical examination and submit the
following:
Transcript of Records (original & 1 photocopy). The original copy will be returned to the
candidate after verification.
SSS Number (submit E-1/E-4, if available)
Tax Identification Number
NBI Clearance (dated not later than 6 months)
Municipality Permit from Manila
Police Clearance
Health Certificate from Manila
Mayor’s Permit from Manila
Six pcs. 1x1 colored ID picture (white background)
2.7 Orientation
Every employee will be required to participate in the General Orientation Program on his/her
first day of employment. The objectives of the program are as follows:
Welcome an employee on his/her appointment.
Integrate the employee with the Company’s Mission, Vision and Values.
Familiarize the employee on information relating to company policies and procedures
and house rules.
Instill the importance of customer satisfaction by providing best service, quality and
products.
Familiarize employees’ products and services.
Develop a sense of ownership and pride towards the attainment of company’s goals and
objectives.
The Orientation Program will be conducted by the General Manager.
2.8 Performance Appraisal:
The performance management system is an open and honest 360º appraisal. This means that
your immediate manager will appraise not only you but also yourself and be appraised by your
own peers within the team. All appraisals will cover the following:
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
Your performance over the previous period which will be based on the performance
standards set for each competency profile.
Your strengths, weaknesses, opportunities and the specific ways to develop and enhance
your skills and competencies.
Identification of your training, education and development needs.
Your career development plan for the year ahead.
Out of this discussion, your career development plan will be set for the years to come and an
action plan will be drawn up to guide you towards the attainment of your career goal. You will
further be advised in advance of your appraisal, when it will take place and what you need to do
to prepare for it.
You will have an appraisal within three months of starting work and another one, before your
probationary period ends. Upon regularization, an appraisal will be conducted regularly
depending on the need of the employee and also of the team. Ideally, an appraisal must be
conducted every six months. Each subsequent appraisal must be scheduled six months after or
no later than 12 months from the date of the previous appraisal.
2.9 Training Programs Schedule
Beginner Training 9:00 a.m. – 11:00 a.m.
Intermediate Training 12:00 p.m. – 2:00 p.m.
Advanced Training 2:00 a.m. – 4:00 p.m.
Saturdays Schedule
Opening of Registration Orientation Dates Session Days
January 1, 2016 Sat, January 16, 2016 Jan 23, Jan 30, Feb 6,
Feb 13, Feb 20,Feb, 27
Start of Beginner Training
February 16, 2016 Sat, March 05, 2016
Mar 12,Mar 19, Apr 2,
Apr 16, Apr 23, Apr 30
Start of Intermediate Training
April 5, 2016 Sat, May 07, 2016
May 14, May 21, May 21,
May 28, Jun 4, Jun 11
Start of Advanced Training
June 7, 2016 Sat, June 18, 2016
Jun 25, Jul 2, Jul 9,
Jul 16, Jul 23, Jul 30
July 18, 2016 Sat, August 6, 2016 Aug 13, Aug 20, Aug 27, Sep
3, Sep 10, Sep 17
August 6, 2016 Sat, September 24, 2016 Oct 1, Oct 8, Oct 15,
Oct 22, Oct 29, Nov 5
October 24, 2016 Sat, November 12, 2016 Nov 19, Nov 26, Dec 3,
Dec 10, Dec 17, Jan 7
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
2.10 Events Schedule
Sunday Schedule
Opening of Registration Orientation Dates Session Days
January 1, 2016 Sun, January 17, 2016 Jan 24, Jan 31, Feb 7,
Feb 14, Feb 21,Feb, 28
Start of Beginner Training
February 17, 2016 Sun, March 02, 2016
Mar 13, Mar 20, Mar 27,
Apr 3, Apr 10, Apr 17
Start of Intermediate Training
March 2, 2016 Sun, April 24 , 2016
May 8, May 15, May 22,
May 29, Jun 5, Jun 12
Start of Advanced Training
May 24, 2016 Sun, June 19, 2016
Jun 26, Jul 3, Jul 10,
Jul 17, Jul 24, Jul 31
July 19, 2016 Sun, August 7, 2016 Aug 14, Aug 28, Sep 4,
Sep 11, Sep 18, Sep 25
August 7, 2016 Sun, October 2, 2016 Oct 9, Oct 16, Oct 23,
Oct 30, Nov 6, Nov 13
October 2, 2016 Sun, November 20, 2016 Nov 27, Dec 4, Dec 11,
Dec 18, Jan 8, Jan 15
Month
Activity Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
Walk-a-thon
Fashion Show
Talent Show
Feast of St.
Francis of
Assisi
Celebration
Halloween
Party
Dog Charity
Christmas Party
Graduation
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
TECHNICAL ASPECT
3.1 Product Concept
Program Category Program Description Age Range
Beginner Training
Introduction to simple
cues, such as “sit,” “come”
and “leave it”
Work on problem solving
Learn basic house manners
Practice loose-leash
walking
Course length: 6 weeks
Our beginner education course gives your pet
a solid foundation of basic behaviors. Coming
when called, leash-pulling and impulse-
control exercises like “stay,” “leave it” and
“sit.”
Our accredited Dog Trainers are patient and
skilled, helping manage untrained dogs
throughout the basic dog training course.
Created for
puppies 10
weeks to 5
months old
Intermediate Training
Get a review of behaviors
already learned
Practice behaviors with
added distractions
Learn “heel,” “wait” “go to
bed” & more
Course length: 6 weeks
Prerequisite: beginner
training.
If your dog already knows basic cues, our
intermediate education course can help your
pet achieve the same results in situations
involving more distance, duration and
distractions – this course also covers new
behaviors, such as, “heel,” “wait” and “go to
bed.”
Our accredited Dog Trainers will keep the
work personalized and upbeat as you take
each new step toward a complete training.
Specifically
tailored to
dogs 5
months and
older with
no previous
training.
Advanced Training
Helps dogs master
advanced behaviors &
tricks
Work on supervised
separation
Play specialized games to
build reliability
Practice behaviors with
increased distractions
Course length: 6 weeks
Untrained adolescent and adult dogs can
become easily distracted by their
environment, which is why it’s important to
work on. You’ll see great results, and the
frequent rewards you provide your dog during
each stage of training will make your pet
more attentive to you.
-
Additional Trainings
Private Training
Take as many or as few
classes as needed
Perfect for dogs with
specific needs
Fits your schedule
Our accredited Dog Trainers offer one-on-one
guidance that’s perfectly tailored to your
needs. If you have an irregular schedule or a
dog that needs extra attention, Private
Training might be just right.
-
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
3.2 Advantages and Benefits
Super Dog’s Gym and Training Center makes dogs stay healthy and fit, which provides
convenient services and helps develop and strengthen a positive relationship between dogs and
their owners.
3.3 Location
Our company will be located at West Avenue, Quezon City, Philippines.
3.4 Company Profile and Logo
Super Dog’s Gym and Training Center was established on July 3, 2015 at West Avenue, Quezon
City, Philippines. Our team is composed of five members, namely Chit Janssen A. Paredes,
Jolina Belle C. Basat, Ya-Hui E. Huang, Triziamae D. Mataya, and Derren Kristelle J. Telan,
who share the same interest, passion and love for dogs.
According to Euromonitor International (2015), ‘There is a positive performance in terms of
retail value and volume sales for pet care industry in the Philippines recorded a positive
performance in 2013. Increased willingness and ability to spend on pets were key factors, as well
as pet owners becoming increasingly educated about proper pet care and the appropriate
nutritional needs of their pets.´ With the increasing demand for pet services in the Philippines as
it is becoming a dog-loving country, we then decided to put up a business which can provide
one-stop shop services and products for dogs.
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
The name of our business, “Super Dog”, is derived from the word “superman”, as we recognize
that the dogs strengthen themselves by being trained, just as how superman does when building
himself up. Besides, they are also believed to be as strong and powerful as superman after being
trained.
While our logo, which shows a dog holding two bones as dumbbells with both hands, wearing a
cape that a superman also has at the back, and hanging a towel around the neck, depicts what a
dog will look like after being trained and workout in the gym.
In addition, the dog’s paw and bell as a replacement of the apostrophe, which are used to
decorate the big bone where the texts “Super Dog’s Gym” are indicated, represent further that
our business is put up in behalf of the dogs.
3.5 Products and Services
a. List of Products to be Sold in the Business:
Item Buying Price Selling Price Unit
Dental & Chew Toy
Bone Toy: P45
Ring Toy: P40
Triangle Toy: P40
Bone Toy: P65
Ring Toy: P60
Triangle Toy: P60
Bone Toy: 5
Ring Toy: 5
Triangle Toy: 5
Ball
Tennis Ball: P55
Rubber Ball: P75
Plastic Ball: P35
Tennis Ball: P75
Rubber Ball: P95
Plastic Ball: P55
Tennis Ball: 5
Rubber Ball: 5
Plastic Ball: 5
Dog Treats Pedigree: P45
Dental Stix: P45
Pedigree: P65
Dental Stix: P65
Pedigree: 7
Dental Stix: 7
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
Dogsy Man: P40
Mini-Stix: P40
Dogsy Man: P60
Mini-Stix: P60
Dogsy Man: 7
Mini-Stix: 7
Tools
Brush: P95
Comb: P35
Deshedding: P80
Dematting: P180
Stripping: P185
Tear Stain Remover:
P300
Eye Cleaning: P300
Ear Cleaning: P300
Pedicure Nail Cup
Remover: P50
Potty Training Spray:
P280
Potty Training
Dispenser: P700
Wee-wee Pad: P80
Brush: P115
Comb: P55
Deshedding: P120
Dematting: P230
Stripping: P205
Tear Stain Remover:
P380
Eye Cleaning: P380
Ear Cleaning: P380
Pedicure Nail Cup
Remover: P80
Potty Training Spray:
P300
Potty Training
Dispenser: P780
Wee-wee Pad: P100
Brush: 5
Comb: 5
Deshedding: 2
Dematting: 2
Stripping: 2
Tear Stain Remover: 2
Eye Cleaning: 2
Ear Cleaning: 2
Pedicure Nail Cup
Remover: 5
Potty Training Spray:
2
Potty Training
Dispenser: 2
Wee-wee Pad: 5
Nail Care
Nail Grinder: P100
Nail Clipper: P150
Nail Polish: P20
Nail Grinder: P150
Nail Clipper: P200
Nail Polish: P50
Nail Grinder: 5
Nail Clipper: 5
Nail Polish: 7
Hygiene Supply
Toothbrush: P15
Toothpaste: P200
Mouthwash: P200
Toothbrush: P25
Toothpaste: P280
Mouthwash: P280
Toothbrush: 10
Toothpaste: 5
Mouthwash: 5
Diaper
XS: P420
S: P420
M: P420
L: P420
XS: P490
S: P490
M: P490
L: P490
XS: 2
S: 2
M: 2
L: 2
Bedding
S: P500
M: P600
L: P700
S: P800
M: P900
L: P1,100
S: 2
M: 2
L: 2
Cage & Carrier
Cage
XS: P900
S: P1,100
M: P1,300
L: P1,500
Carrier
XS: P1,500
S: P1,800
M: P2,000
Cage
XS: P1,300
S: P1,500
M: P1,800
L: P2,000
Carrier
XS: P1,800
S: P2,100
M: P2,300
Cage
XS: 3
S: 3
M: 2
L: 2
Carrier
XS: 2
S: 2
M: 2
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
Feeding Supply
Dog Bowl
S: P140
M: P160
L: P180
Water Feeder: P200
Dog Bowl
S: P170
M: P190
L: P210
Water Feeder: P250
Dog Bowl
S: 5
M: 5
L: 5
Water Feeder: 5
Apparel
Dog Costume
XS: P200
S: P200
M: P200
L: P200
Casual Wear
XS: P80
S: P80
M: P80
L: P80
Dog Costume
XS: P250
S: P250
M: P250
L: P250
Casual Wear
XS: P150
S: P150
M: P150
L: P150
Dog Costume
XS: 5
S: 5
M: 5
L: 5
Casual Wear
XS: 5
S: 5
M: 5
L: 5
Accessories
Bow Tie: P50
Headband: P75
Collar
XS: P120
S: P120
M: P150
L: P150
Bow Tie: P75
Headband: P100
Collar
XS: P150
S: P150
M: P180
L: P180
Bow Tie: 5
Headband: 5
Collar
XS: 5
S: 5
M: 5
L: 5
Dog Food
Beef Pro
Performance 1 sack:
P1,300
Puppy 1 sack: P1,400
Lamb Pro
Performance 1 sack:
P1,450
Royal Canin
Mini Junior 2 kg:
P450
Mini Adult 2 kg: P400
Mini Indoor Junior
1.5 kg: P450
Mini Indoor Adult 1.5
kg: P400
Beef Pro
Performance 1 sack:
P1,370
Puppy 1 sack: P1,480
Lamb Pro
Performance 1 sack:
P1,525
Royal Canin
Mini Junior 2 kg:
P530
Mini Adult 2 kg: P475
Mini Indoor Junior
1.5 kg: P530
Mini Indoor Adult 1.5
kg: P475
2 Each
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
Shih Tzu Junior 1.5
kg: P450
Shih Tzu Adult 1.5
kg: P450
Chihuahua Junior 1.5
kg: P450
Chihuahua Adult 1.5
kg: P450
Holistic Recipe
Puppy 3 kg: P310
Puppy 15 kg: P1,300
Adult 3 kg: P280
Adult 15 kg: P1,200
Pedigree
Toy and Small Breed:
P170
Lamb and Rice Flavor
1.5 kg: P180
Adult Small Breed
Lamb & Rice Flavor
1.5 kg: P180
Adult Beef Flavor 1.5
kg: P180
Adult Chicken with
Tasty Liver 1.5 kg:
P180
Adult Lamb & Rice
10 kg: P850
Puppy Chicken & Egg
15 kg: P1,500
Adult Beef 10 kg:
P900
Puppy Cans 400g:
P75
5 Kinds of Meat Cans
400g: P65
Beef Cans 400g: P65
Chicken Liver Cans
400g: P65
Shih Tzu Junior 1.5
kg: P570
Shih Tzu Adult 1.5
kg: P530
Chihuahua Junior 1.5
kg: P570
Chihuahua Adult 1.5
kg: P530
Holistic Recipe
Puppy 3 kg: P370
Puppy 15 kg: P1,620
Adult 3 kg: P355
Adult 15 kg: P1,510
Pedigree
Toy and Small Breed:
P240
Lamb and Rice Flavor
1.5 kg: P230
Adult Small Breed
Lamb & Rice Flavor
1.5 kg: P230
Adult Beef Flavor 1.5
kg: P230
Adult Chicken with
Tasty Liver 1.5 kg:
P230
Adult Lamb & Rice
10 kg: P1,000
Puppy Chicken & Egg
15 kg: P1,865
Adult Beef 10 kg:
P1,195
Puppy Cans 400g:
P85
5 Kinds of Meat Cans
400g: P77
Beef Cans 400g: P77
Chicken Liver Cans
400g: P77
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
b. List of Services
Service Description Price
Dog
Training
Training a dog can maintain the
dog’s health and fitness, deal
with the dog’s behavioral
difficulties, reinforce good
behaviors, improve a positive
relationship between dogs and
their owners, and strengthen
their bond. Also, there are three
training programs which a dog
can enroll to at a respective age.
Beginner Training: P3,500
Intermediate Training: P4,000
Advanced Training: P4,500
Dog
Grooming
Dog grooming service can
maintain the hygiene, sanitation,
and cleanliness of a dog and at
the same time enhance its
physical appearance by means
of appropriate and effective
grooming supplies.
Inclusions: Bath, Shampoo,
Blow dry, Ear Cleaning, eye
cleaning, Nail trim, Teeth
brushing, and Haircut
Grooming Packages
Small Size: P550
Medium Size: P650
Large Size: P750
Giant Size: P850
Individual Prices
Eye Wash: P75
Tear Stain Removal:
P100
Ear Cleaning: P75
Nail Trim & Filling:
P100
Pedicure Nail Caps
Application: P100
Pedicure Nail Caps
Removal: P100
Dematting & Haircut:
P450
Teeth Brushing: P75
Mouth Wash: P75
Massage: P200
Bath & Blow Dry:
(Small – P100 /
Medium – P200 /
Large – P300 / Giant –
P400 )
3.6 Machinery and Equipment
Item Price Unit
Gym & Training Center
Jump Bar P1,000 5
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
Treadmill P14,500 2
Open Tunnel P500 2
Balance Beam P1,500 1
Tire Swing P500 3
Traffic Cone P250 10
Maintenance Supplies
Disinfectant: P200
Deodorizer: P150
Vacuum: P5,000
Broom: P50
Dustpan: P40
Mop: P300
Cleaning Spray: P30
Disinfectant: 2
Deodorizer: 5
Vacuum: 1
Broom: 3
Dustpan: 3
Mop: 3
Cleaning Spray: 3
Grooming Room
Tools
Brush: P95
Comb: P35
Deshedding: P280
Dematting: P250
Stripping: P185
Brush: 5
Comb: 5
Deshedding: 5
Dematting: 5
Stripping: 5
Table P350 2
Tub & Bathing
Tub: P3,000
Bathing System: P3,000
Towel: P50
Shampoo Dispenser Pump:
P50
Tub Accessory: P250
Tub: 2
Bathing System: 2
Towel: 25
Shampoo Dispenser Pump: 4
Tub Accessory: 2
Sheer Kit P500 2
Nail Care
Nail Grinder: P100
Nail Clipper: P150
Nail Polish: P20
Styptic Powder: P280
Nail Grinder: 2
Nail Clipper: 2
Nail Polish: 14
Styptic Powder: 1
Blower P1,000 2
Cage P1,300 6
Hygiene Supply
Toothbrush: P15
Toothpaste: P200
Mouthwash: P200
Shampoo: P150
Conditioner: P150
Toothbrush: 10
Toothpaste: 5
Mouthwash: 2
Shampoo: 5
Conditioner: 5
Grooming Package
Pedicure: P50
Tear Stain Removal: P300
Ear Cleaning: P300
Eye Cleaning: P300
Pedicure: 2
Tear Stain Removal: 2
Ear Cleaning: 2
Eye Cleaning: 2
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
Business Aid Grooming Cart: P230
Stool: P295
Grooming Cart: 2
Stool: 2
Employee Uniform
Polo Shirt: P200
Pants: P300
Footwear: P150
Mask (Washable): P20
Laundry Glove: P50
Apron: P50
Polo Shirt: 18
Pants: 6
Footwear: 6
Mask (Washable): 10
Laundry Glove: 6
Apron: 4
3.7 Office Supplies
Item Price Unit
Air-Conditioner P10,000 3
Computer Set P20,000 1
Fax Machine P5,000 1
CCTV P6,000 1
Chair P1,500 1
Television P20,000 1
Bond Paper P130 1 Rim
Sofa Set P8,000 1
3.8 Utilities
Item Description Price
Electricity Used for the equipment and machinery to work as
well as other materials that need energy and power Php. 5,000 / Month
Water Mainly used for showering dogs and maintaining
dog’s cleanliness with grooming service. Php. 2,000 / Month
Telephone,
Cellphone,
and Wi-Fi
Using telephone and cellphone to answer the
inquiries of customers and contacting related
establishments, whereas using Wi-Fi to access the
Internet conveniently.
Php. 1,500 / Month
Pre-Paid Load Used to contact customers and answer their inquiries. Php. 1,000 / Month
Transportation Used to commute for delivery of products. Php. 2,000 / Month
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
3.9 Quality and Safety Measures
Super Dog’s Gym and Training Center would ensure the safety and security of dog trainers from
being harmed especially by aggressive dogs by necessitating them to wear thick garments and
armors (if possible); groomers from being infected by the illness of dogs by requiring them to
undergo proper and strict hygiene practices for dogs and wear protective equipment, such as
gloves; dogs by hiring qualified and experienced dog trainers and providing high-quality
equipment to get them trained in a more effective way; and pet owners by ensuring the products
that our suppliers offer are in high quality, so that the dogs’ needs can be best suit in a safe way.
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
SOCIO-ECONOMIC ASPECT
4.1 Government
A pet business can help gain and increase the revenue sources of the pet industry.
4.2 Customer
A pet's gym and training center can bring convenience when it comes to offering pet's products
and providing pet's services.
4.3 Community
The existence and explanation of pet businesses can not only make people around the world
more aware of the importance in taking good care of animals but also further attract the pet
lovers to be more willing to spend on pet services and its products.
4.4 Proponents
Planning a pet business can familiarize researchers on how to manage its operation, handle the
customer's satisfaction, and ensure the quality of products to be offered and security of dogs
when training.
4.5 Corporate Social Responsibility
As we gain profits from customers who buy products and avail services for their dogs, our
company would like to contribute benefits in return to the society, especially the pet community,
by holding several events, such as Dog Charity, which happens every early December. Besides,
we would also like to acknowledge St. Francis of Assisi as the Saint of the Animals, we, too,
hold an event as a celebration on His Feast Day.
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
MARKETING ASPECT
5.1 Market Overview
Our company belongs to the service business sector since a pet’s gym and training center mainly
provides services to the dogs by training and keeping them healthy and fit in gym.
In the Philippine scenario, the service industry to which our company belongs has been growing
into the main economic sector of the country as its people mostly are engaged in the activities
that are in service type. There are only around 5 pet’s gyms and training centers in the
Philippines, and they are mostly located in Metro Manila, the National Capital Region (NCR).
5.2 Market Segmentation
Market Type Characteristics
Families With the financial capacity of at least P50,000 monthly income.
Professionals & Entrepreneurs With the financial capacity of at least P35,000 monthly income.
Yuppies With the financial capacity of at least P20,000 monthly income.
5.3 Target Market
Target Market Characteristics Reason for Targeting the Market
Families
They treat their pets as
family members that
also play an important
role in their lives.
Since the children do not have enough capability of
keeping a pet by themselves or are busy at school,
while the parents may be busy for work, they can have
them trained in a pet’s gym and training center to not
only maintain their health and fitness but also get them
extra care since the pet trainers have better knowledge
about their basic needs.
Professionals &
Entrepreneurs
They usually spend most
of the time on work and
almost do not have time
to keep their pets by
themselves to maintain
their health and fitness.
In order for them to leave with no worries about their
pets when at work, it is necessary to have them trained
in a pet’s gym and training center to not only maintain
their health and fitness but also get them extra care
since the pet trainers have better knowledge about
their basic needs.
Yuppies
They fulfill their interest
in and passion for pets
by keeping one for a
new living.
As they usually spend most of the time on work and
almost do not have time to keep their pets by
themselves, they are recommended to have their pets
trained in a pet’s gym and training center to not only
maintain their health and fitness but also get them
extra care since the pet trainers have better knowledge
about their basic needs, as well as to lessen their
pressure and trouble they have at work.
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
5.4 Promotional Activities
Promotional
Activity Purpose of Using the Promotional Activity Duration Amount
Events
To provide the dogs a stage to show
themselves up and the time to make them
shine.
Eight times
a year Php.50,000
Brochures
These are to be distributed to the veterinary
clinics which our company is tied up with, so
that when the dogs of our customers get sick or
injured, they can easily be referred.
Once a month Php.5,000
Social Media
As the modern technology changes our lives
into convenient ones, most of the people prefer
to use social media to access to wherever they
want and get connected with one another by
social-networking sites, such as Facebook,
Twitter, Instagram, YouTube, and Tumblr, in
which one can just view our facilities both
inside and outside, know all the products that
we offer and services that we provide, and
even watch what a pet can do in a pet’s gym
and training center.
Everyday Php.0.00
5.5 SWOT Analysis
Strengths (Internal)
o Customer-focused and service-centered.
o High-quality products.
o Excellent services.
o Convenience & time- and energy-saver.
o Membership Card.
o Qualified and experienced trainers.
o Annual events.
Opportunities (External)
o Presence extension via social media.
o Tie-ups with some veterinary
clinics.
o Potential to franchise.
o Growing number of pet owners.
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
Weaknesses (Internal)
o Lack of exposure.
o Insufficient initial capital and high start-
up costs.
o High prices.
o Strict requirements upon selection of
dog trainers.
o Loss of income.
Threats (External)
o Expansion of competitors’ activities.
o Lack of demand.
o Seasonality and weather condition.
o Difficulties in finding qualified pet
trainers.
Strengths
The strengths of our business are that we strive hard just to satisfy our customers by delivering
them the outstanding services that they want for their dogs; we, as retailers, ensure to offer
products that are in high quality such as basic dog’s needs, dog foods, grooming supplies, and
clothes and costumes. We also provide excellent services to maintain dog’s health and fitness
through training programs and grooming. Furthermore, in line with the services mentioned
earlier, we definitely bring the convenience to our customers who are usually busy at school or
for work and do not have sufficient time to keep their pets by themselves, so our business can be
said to be a time- and energy-saver to the pet owners. We produce membership cards to build
customer loyalty. We hire qualified and experienced trainers to make sure that the dogs receive
enough care and compassion while being trained. Lastly, the most exciting part of our business is
that we hold events yearly to make the dogs enjoy and have fun together and make sure to keep
them entertained.
Weaknesses
The weaknesses of our business are that there may be a lack of exposure in the industry, where it
will probably only be well-known to the local but not global market. Insufficient initial capital
and high start-up costs may be encountered because generating income is not easy especially for
the businesses that are new to the industry. Prices may be high to some pet owners since the
customers that our business targets at are in three different brackets of financial capacity, namely
P20,000, P35,000, and P50,000 and above monthly income. We necessitate strict requirements
upon selection of dog trainers so that we can assure our customers of the excellent services that
they expect from us and want their pets to receive. Lastly, loss of income may occur when the
pets of our repeat customers are sick or injured.
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
Opportunities
The opportunities of our business are that we extend our presence through the promotional
activities such as newspapers, dog magazines, brochures, and social media. We also have tie-ups
with some veterinary clinics to which we can recommend our customers when their pets are sick
or injured. There is a potential to franchise as we expect our company to be bigger. Lastly, since
there is a growing number of pet owners, there are increasing demands for pet services, which
can powerfully benefit our market as well as the industry that we are entering.
Threats
The threats of our business are that there is always a possibility that our competitors from both
local and global markets may expand their services by coming up with some unique and creative
services that our company has not yet provided. There can be a lack of demand due to household
budget cuts since a family can have expenses on many aspects. These include pet needs, and
cannot just spend all the money on only one aspect and giving up on the others, but it needs to
balance everything by measuring the order of priority. There may be some difficulties in finding
qualified pet trainers since the standard of every pet’s gym and training center for a pet trainer is
diverse. Lastly, we are also dependent upon seasonality and weather condition like other
businesses are.
5.6 Distribution Channels
Channel Purpose of Needing the Channel Capacity Possible
Partners Expense
Store
Store is our basic and main channel
of delivery of products and services
since a pet’s gym and training center
requires a physical presence.
5 dogs per
dog trainer
(2 hours)
The veterinary
clinics which
our company is
tied up with.
Php27,000
Telephone
(Inquiry)
In a modern generation, we seem to
be still not able to exclude the
traditional channel of delivery –
telephone in a business, because this
is what most people have always
been using when inquiring some
information about our company.
9 a.m.
~ 6 p.m.,
Tuesday ~
Sunday
-
Php.0.00
Internet
(Inquiry)
As the online businesses are getting
popular nowadays, we, of course, are
no exception for this kind of delivery
channel because it will not only
bring convenience to our customers
but also adapt to the world trends.
24 / 7 -
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
5.7 Industry Analysis
The market has not yet been totally saturated locally but probably in some other countries as
there are still few pet-related businesses being put up in the Philippines. However, with global
influence, the market is believed to reach the point of saturation sooner or later as there will be
more demands for pet-related services.
Nevertheless, the market can’t be considered new, either, because the concept of putting up a
pet’s gym and training center may be traced back to the early 1950s when the first-ever pet
training center in the world, War Dog Training Center (William Koehler) was just established.
a. Global Scenario
Dog care is the largest segment of the global pet care market, which grew at a fairly strong rate
as a result of strong sales growth in the dog care category. Steady growth in the global market
value may help to diminish the rivalry between the market players.
The market players sell products on a global scale and reach, and invest heavily in both product
innovation and development and building wide brand portfolios and identity to make them
formidable incumbents for prospective new entrants to challenge.
- Pet Care Industry Profile: Global. (2012). MarketLine.
b. Philippine Scenario
In the Philippines, there is a positive performance in terms of retail value and volume sales for
pet care. The growth of its economy range is led by strengthening private label. Multinationals
still retain dominance despite brewing competition. Nowadays, supermarkets can be one of the
distribution channels of the market as a result of its rise. And there are also positive prospects for
pet care over the forecast period.
- Pet Care in the Philippines. (2015). Retrieved from:
http://www.euromonitor.com/pet-care-in-the-philippines/report
c. Recent News Regarding the Market
“Pet Businesses Will Prosper: Industry Trends for 2014 and Beyond”
Clarice Brough | October 1, 2013
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
“Is your pet business stoked for the industry trends of 2014 and beyond? If you own a pet store
or another pet-related enterprise, chances are your business concerns are similar to those of most
pet operations across the United States.
You most likely belong to a group of small, independently owned pet businesses with either none
or fewer than four employees. This is the case for 92.2 percent of all U.S. pet operations
according to June's IBISWorld Industry Report, Pet Stores in the U.S. by Caitlin Moldway. Just
7.8 percent of pet-related businesses have more than 20 employees.
A number of different types of retail operations exist in the pet industry. These most often sell
pets, pet foods and pet supplies, and provide pet grooming and boarding services. Other closely
related industries are veterinarian services, which also occasionally retail pet foods and supplies,
as well as pet insurance. The two national retail chains, PetSmart and PetCo, account for more
than half of the industry revenue, with smaller stores and franchises accounting for the remainder.
A variety of specialized pet services and products have also emerged, largely the result of a "pet
parenting" attitude among owners. This trend has been increasing for a number of years, but
according to Moldway it reached a tipping point in 2005 and 2006 as increasing numbers of
people are rewarding pets in human terms. Premium diets have become a mainstay for many pet
owners.
Today there is a large demand in specialized diets for dogs, cats, birds and even reptiles, as well
as specialized treats and supplements for a number of different household pets. Demand has also
increased for specialized pet services such as dog walking and training. Premium services such
as pet therapy sessions, full-service boarding in doggy hotels and even pet-only airplane flights
have been increasing in popularity as well.
The majority of pet businesses are independently owned and operated, and being small heightens
their sensitivity to external market pressures. During the past five years, fluctuations in the
economy have affected the buying decisions of pet owners. The demand for standard pet
products stayed flat or decreased, while specialty pet products and services increased, pushing
the industry revenues up overall, to an average of 3.4 percent annually.
With the economic downturn of the past five years followed by a slow recovery, it helps if you
understand where the pet industry has been and where it is heading. Here's a brief overview of
the past trends, where we are now and the future outlook. As a pet industry player you will
quickly learn how you and your business can prosper.”
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
5.8 Market Risk
a. Major Players
Perceived Leader in the Market
- The market leader of our business is Dog Whisperer by Cesar Millan, who is a
renowned dog behavior expert and has been featured in National Geographic.
Perceived Secondary Leaders in the Market / Market Challenger
- In both global and local perspectives, the challengers or secondary leaders of our
market are PetSmart and Dog Coach Francis, respectively.
Market Followers
In the global market, the followers are K9JYM, Master Dog Training, Dog on Fitness,
HealthyPets, The Dog Gym, All Dogs Gym & Inn, Top Dog Fitness, Aiken Pet Fitness &
Rehabilitation, Hill’s Pet, Barking Dog Fitness, Frolick Dogs Canine Sports Club, DogTime,
Highland Canine Training, LLC, Duffy’s Dog Training Center, Cassio Pet Resort & Training
Center, Family Dog Training Center, Family Dog Training, My Dog Training Center, LLC,
Citrus County Dog Training Center, SureFire Dogs Training Center, Good Dog Center, and
Paws Training Centers.
While in the local market, the followers are Better Dog Canine Behavior Center, Pawsitive
Education, Pet Centrics, Pup Culture, PetExpress, Aszoo Dog Training Services, The Dog Spa &
Hotel, Bahay ni Bantay, Petlovers Closet, The Dog Park, Dogs and the City, Puppy Photographs,
and Makati Dog & Cat Hospital.
b. Potential Competitors
Same Products / Services
- Better Dog Canine Behavior Center; Pawsitive Education; Pet Centrics; Pup
Culture; Aszoo Dog Training Services.
Similar Products / Services
- PetExpress; Bahay ni Bantay; The Dog Park; Dogs and the City.
Substitute products / services:
- The Dog Spa & Hotel; Petlovers Closet; Puppy Photographs; Makati Dog & Cat
Hospital.
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
5.9 Demand and Supply Analysis
a. Demand Data
Year Household % Pet
Owner %
# of Dog % Total
1 2~3 4&Above Total
2012 20,215 80% 16,172
67%
/28%
/5%
10,835 9,056 3,234 23,126 95% 21,970
2013 21,775 80% 17,420 11,671 9,755 3,484 24,911 95% 23,665
2014 23,325 80% 18,660 12,502 10,450 3,732 26,684 95% 25,350
2015 24,958 80% 19,966 13,377 11,181 3,993 28,552 95% 27,124
2016 26,705 80% 21,364 14,314 11,964 4,273 30,550 95% 29,023
2017 28,574 80% 22,859 15,316 12,801 4,572 32,689 95% 31,054
2018 30,574 80% 24,459 16,388 13,697 4,892 34,977 95% 33,228
b. Supply Data
Year Competitors
Samaritan PRTC Spoiled Bratz Pet Express Total
2012 4,833 3,295 4,833 3,955 16,917
2013 5,206 3,550 5,206 4,260 18,222
2014 5,577 3,802 5,577 4,563 19,519
2015 5,967 4,069 5,967 4,882 20,886
2016 6,385 4,353 6,385 5,224 22,348
2017 6,832 4,658 6,832 5,590 23,912
2018 7,310 4,984 7,310 5,981 25,586
c. Demand–Supply Gap
Year Demand Supply D/S Gap
2012 21,970 16,917 5,053
2013 23,665 18,222 5,443
2014 25,350 19,519 5,830
2015 27,124 20,886 6,239
2016 29,023 22,348 6,675
2017 31,054 23,912 7,143
2018 33,228 25,586 7,642
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
FINANCIAL ASPECTS
6.1 Financial Assumptions
The business plan of Super Dog’s Gym and Training Center will use the following financial
assumptions:
1. Sales
The company will target 50% of the demand and supply gap and will increase sales
volume by 10% per annum.
Selling price per unit increases by 6% per annum.
The company will accept credit card transactions.
Gross margin are 50% and 30% on dog grooming and dog training respectively.
2. Accounts Receivable
Ending accounts receivable is equal to 30 days sales.
3. Inventory
Desired ending inventory is equal to 30 days of supply.
4. Depreciation
Straight line method of depreciating asset is maintained.
5. Cost and Expenses
Cost, selling and administrating expenses are to be increased by 6% per annum.
6. Income Tax and Business Permit
Graduated tax rate at a maximum of 30%.
Business Permit and Other licenses is 3% of sales.
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
6.2 Financial Analysis
1. Current Ratio – A liquidity ratio that measures a company's ability to pay short-term
obligations.
2. Acid Test Ratio – The ratio of current assets less inventories to total current liabilities. A
measure of a company's ability to meet its short-term obligations using its most liquid
assets.
3. Return on Assets – An indicator of how profitable a company is relative to its total assets.
4. Percentage of EBITDA to gross revenue – Adjusted Gross EBITDA margin – defined as
the percent of Adjusted EBITDA over revenue
5. Payback Period – defined as the length of time needed to recapture the initial investment.
The initial investment of Super Dog’s Gym and Training Center amounting to
Php.500,000 will be recovered for 1 year and 9 months.
Year 1 Year 2 Year 3
3:1 5:1 7:1
Year 1 Year 2 Year 3
2:1 4:1 6:1
Year 1 Year 2 Year 3
18.00% 31.04% 31.35%
Year 1 Year 2 Year 3
11.77% 21.79% 26.76%
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
6.3 Balance Sheet
SUPER DOG’S GYM AND TRAINING CENTER
PROJECTED BALANCE SHEET
FOR THE YEARS 2016–2018
Initial Balances Year 1 Year 2 Year 3
ASSETS
Current Assets
Cash 500,000 232,835 609,988 1,131,280
Accounts receivable - 165,509 192,984 225,019
Inventories
Direct materials - 24,826 28,948 33,753
Prepaid items - 140,991 141,185 151,197
Total Current Assets 500,000 564,162 973,105 1,541,249
Noncurrent Assets
Property and equipment - 307,552 307,552 307,552
Accumulated depreciation - 102,517 205,033 307,550
Net - 205,035 102,519 2
500,000 769,197 1,075,623 1,541,251
LIABILITIES AND STOCKHOLDERS' EQUITY
Current Liabilities
Accounts payable - 16,551 19,298 22,502
Income Tax Payable 9,844 30,163 46,515
Accrued expenses - 150,922 152,764 164,698
Total Current Liabilities - 177,317 202,225 233,715
Owner's Equity
Capital, beginning 500,000 500,000 591,880 873,398
Net income for the year - 91,880 281,518 434,138
Capital, end 500,000 591,880 873,398 1,307,536
500,000 769,197 1,075,623 1,541,251
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
6.4 Income Statement
SUPER DOG’S GYM AND TRAINING CENTER
PROJECTED INCOME STATEMENT
FOR THE YEARS ENDED 2016-2018
Year 1 Year 2 Year 3
GROSS SALES
Dog Grooming 1,986,110 2,315,804 2,700,228
Dog Training 2,168,775 2,528,792 2,948,571
4,154,885 4,844,596 5,648,799
COST OF GOODS SOLD
Dog Grooming 993,055 1,157,902 1,350,114
Dog Training 1,518,143 1,770,154 2,064,000
2,511,198 2,928,056 3,414,114
GROSS PROFIT 1,643,688 1,916,540 2,234,685
OPERATING EXPENSES 1,409,914 1,411,854 1,511,972
EBITDA* 233,774 504,685 722,714
Depreciation and amortization 102,517 102,517 102,517
INCOME BEFORE TAX 131,257 402,168 620,197
Income Tax 39,377 120,651 186,059
NET INCOME 91,880 281,518 434,138
Year 1 Year 2 Year 3
GROSS SALES
Dog Grooming 1,986,110 2,315,804 2,700,228
Dog Training 2,168,775 2,528,792 2,948,571
4,154,885 4,844,596 5,648,799
COST OF GOODS SOLD
Dog Grooming 993,055 1,157,902 1,350,114
Dog Training 1,518,143 1,770,154 2,064,000
2,511,198 2,928,056 3,414,114
GROSS PROFIT 1,643,688 1,916,540 2,234,685
OPERATING EXPENSES 1,359,914 1,358,854 1,455,792
EBITDA* 283,774 557,685 778,894
Depreciation and amortization 102,517 102,517 102,517
NET INCOME** 181,257 455,168 676,377
*
**
Earnings before interest, depreciation, and amortization.
No income tax is computed for the business; income tax will be based on
the prorietor's total income from all sources.
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
6.5 Cash Flows Statement
SUPER DOG’S GYM AND TRAINING CENTER
PROJECTED CASH FLOWS STATEMENT
FOR THE YEARS ENDED 2016-2018
Year 1 Year 2 Year 3
OPERATING ACTIVITIES
Net income 91,880 281,518 434,138
Add depreciation and amortization, noncash charges to income 102,517 102,517 102,517
194,397 384,035 536,655
Decrease (increase) in current assets:
(165,509) (27,475) (32,035)
Direct materials (24,826) (4,121) (4,805)
(140,991) (194) (10,012)
Increase (decrease) in current liabilities:
16,551 2,747 3,204
Income Tax Payable 9,844 20,318 16,352
150,922 1,843 11,934
Cash Flow from Operations 40,387 (6,881) (15,363)
INVESTING ACTIVITIES
Additions to property and equipment (307,552) - -
Cash Flow from Investing Activities (307,552) - -
Increase (decrease) in cash (267,165) 377,153 521,292
Cash at beginning of period 500,000 232,835 609,988
CASH AT END OF PERIOD 232,835 609,988 1,131,280
Accounts receivable
Inventories
Prepaid items
Accounts payable
Accrued expenses
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
6.6 Schedules to Support Financial Statements
a. Project Cost Investment
Year 1 Year 2 Year 3
MACHINERY AND EQUIPMENT
Balance, beginning - - - - -
ADDITIONS IN YEAR 1
Gym & Training
Jump Bar 5,000 3 1,667 1,667 1,667
Treadmill 29,000 3 9,667 9,667 9,667
Open Tunnel 1,000 3 333 333 333
Balance Beam 1,500 3 500 500 500 Tire Swing 1,500 3 500 500 500
Traffic Cone 2,500 3 833 833 833
Tiles Cifre 9,000 3 3,000 3,000 3,000
Rubber Flooring 7,200 3 2,400 2,400 2,400
Total machinery and equipment 56,700
Furniture and Fixtures and Tools
Sofa Set 8,000 3 2,667 2,667 2,667
CCTV 6,000 3 2,000 2,000 2,000
Cabinets and shelves 5,000 3 1,667 1,667 1,667
Tools 2,050 3 683 683 683
Total furnitures and fixtures 21,050
Office Equipment
Television 20,000 3 6,667 6,667 6,667
Air conditioning equipment 30,000 3 10,000 10,000 10,000
Computer 20,000 3 6,667 6,667 6,667
Total office equipment 70,000
Others
Leasehold Improvements 159,800 3 53,267 53,267 53,267
Total Others 159,800
TOTAL at END of YEAR 1 307,552
Additions in Year 2 - 3 - -
TOTAL at END of YEAR 2 307,552
Additions in Year 3 - 3 -
TOTAL at END of YEAR 3 307,552
Total Annual Depreciation Expense 102,517 102,517 102,517
TOTAL DEPRECIATION AND AMORTIZATION 102,517 102,517 102,517
PROJECT COST
307,552
90,440
102,008
Total Project Cost 500,000
Working capital (initial cash requirement; separate schedule)
Description Amount
Estimated
Life (Years)
Annual Depreciation Expense
Preoperating costs, see above
Initial investments in fixed assets, see above for year one
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
b. Sales Computation / Sales Mix
Small Medium Large Giant Total
Revenues 70% 20% 5% 5% 100%
Number of Dogs 2,336 668 167 167 3,338
Sales Price 550 650 750 850
Sales 1,284,983 433,890 125,161 141,849 1,985,883
Average Spending 595
Basic Intermediate Advanced Total
Revenues 50% 35% 15% 100%
Number of Dogs 284 199 85 567
Sales Price 3,500 4,000 4,500
Sales 992,941 794,353 382,992 2,170,286
Average Spending 3,825
Small Medium Large Giant Total
Revenues 70% 20% 5% 5% 100%
Number of Dogs 2,336 668 167 167 3,338
Sales Price 550 650 750 850
Sales 1,284,983 433,890 125,161 141,849 1,985,883
Average Spending 595
Basic Intermediate Advanced Total
Revenues 50% 35% 15% 100%
Number of Dogs 284 199 85 567
Sales Price 3,500 4,000 4,500
Sales 992,941 794,353 382,992 2,170,286
Average Spending 3,825
Product:
Unit of measure: Jobs Jobs
595.00 3,825.00
Projected 1st Year Revenue (Monthly)
Jobs Rate per Job Dog Grooming Jobs Rate per Job Dog Training
Month 1 278 595.00 165,410 47 3,825.00 179,775
Month 2 278 595.00 165,410 47 3,825.00 179,775
Month 3 278 595.00 165,410 47 3,825.00 179,775
Month 4 278 595.00 165,410 47 3,825.00 179,775
Month 5 278 595.00 165,410 47 3,825.00 179,775
Month 6 278 595.00 165,410 47 3,825.00 179,775
Month 7 278 595.00 165,410 47 3,825.00 179,775
Month 8 278 595.00 165,410 47 3,825.00 179,775
Month 9 278 595.00 165,410 47 3,825.00 179,775
Month 10 278 595.00 165,410 47 3,825.00 179,775
Month 11 278 595.00 165,410 47 3,825.00 179,775
Month 12 280 595.00 166,600 50 3,825.00 191,250
Total 1st Year Sales 3,338 1,986,110 567 2,168,775
Projected Growth Rates
Jobs Rate per Job Jobs Rate per Job
2nd year 10% 6% 10% 6%
3rd year 10% 6% 10% 6%
Projected Sales
Jobs Rate per Job Total Jobs Rate per Job Total
2nd year 3,672 630.70 2,315,804 624 4,054.50 2,528,792
3rd year 4,039 668.54 2,700,228 686 4,297.77 2,948,571
Cost Ratio
50%
70%Dog Training
Dog Grooming
Dog Training
Dog Training
Dog Training
Dog Training
Dog Grooming
Average Spending
Dog Grooming
Dog Grooming
Dog Grooming
Beginner
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
c. Direct Cost
d. Operating Expenses
Estimated First
Year Expense
Estimated
Annual
Growth Year 1 Year 2 Year 3
OPERATING EXPENSES
Rent 300,000 6% 300,000 318,000 337,080
Salaries Expense 274,560 6% 274,560 291,034 308,496
Advertising and Promotion Expense 240,000 6% 240,000 254,400 269,664
Business Permit & Other Licenses 124,647 6% 124,647 145,338 169,464
Professional Fees 120,000 6% 120,000 127,200 134,832
Pre-operating expense 90,440 6% 90,440 - -
Utilities 84,000 6% 84,000 89,040 94,382
Insurance 50,000 6% 50,000 53,000 56,180
SSS/PHIC/HDMF 25,387 6% 25,387 26,910 28,525
Transportation Expense 24,000 6% 24,000 25,440 26,966
Office Supplies 24,000 6% 24,000 25,440 26,966
13th Month Pay 22,880 6% 22,880 24,253 25,708
Communication 18,000 6% 18,000 19,080 20,225
Prepaid Load 12,000 6% 12,000 12,720 13,483
TOTAL OPERATING EXPENSES 1,409,914 1,409,914 1,411,854 1,511,972
Expense Item
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
e. Other Financial Highlights
f. Breakeven Analysis
Year 1 Year 2 Year 3
Liquidity Ratios
3 5 7
2 4 6
30 30 30
12 13 13
Solvency Ratios
100% 100% 100%
Return Ratios
4.63% 12.16% 16.08%
15.52% 32.23% 33.20%
11.94% 26.17% 28.17%
Asset turnover 258.21% 215.30% 175.20%
11.77% 21.79% 26.76%
Growth Rates
NA 16.60% 16.60%
NA 206.40% 54.21%
53.84% 39.84% 43.29%
Current ratio (a)
Acid test ratio (b)
Average collection period (days)
Accounts receivable turnover (times)
Net income
Total assets
Percentage of equity to total debt plus equity
Return on sales or gross income
Return on assets
Percentage of EBITDA to gross revenue
Gross revenue
Return on equity (debt plus equity)
Contribution Margin
Contribution margin per unit
Unit selling price 1,064 1,128 1,196
Unit variable cost 254 270 286
Contribution margin per unit 810 858 910
Contribution margin ratio 76% 76% 76%
Breakeven Sales
Units 1,868 1,764 1,775
Peso value 1,987,448 1,989,999 2,121,560
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
BIBLIOGRAPHY
Online Journal Articles:
Barnes, C. (2009). Worldwide Pet & Pet Supplies Stores Industry (NAICS 45391). Barnes
Reports, 1-104.
Brady, Diane., Palmeri, Christopher. The Pet Economy. Bloomberg, L.P., 45-54.
Brough, Clarice. (2014). Pet Businesses Will Prosper: Industry Trends for 2014 and Beyond.
Pet Industry News, 1-4.
Carter, Britanny. (2015). Pet Stores in the US. IBISWorld Incorporated, 1-32.
MarketLine Company Profile – PetSmart, Inc. (2014). Datamonitor Plc, 1-8. DOI:
3B9E898E8BE4-4C2F-985E-79A8B4DB9F5E.
MarketLine Industry Profile – Global Pet Care. (2012). Datamonitor Plc, 1-30. DOI: 0199-
2500.
MarketLine Industry Profile – Pet Care in Asia-Pacific. (2012). Datamonitor Plc, 1-27. DOI:
0200–2500.
Salzman, Marian. (2000). Pet Trends – The State of the Pet Industry. Global Pets Forum,
147-153.
Vetere, Bob. (2006). Six Trends Set Pace for Pet Market. Kane Communications Incorporated,
106-111.
Online Resources:
Doggie District Pet Training Center SWOT Analysis. (n.d.). Retrieved from:
www.swotanalysis24.com/swot-d/32206-swot-analysis-doggie-district-pet-training-center
Doggy Day Care SWOT Analysis. (Cadden, Austin.). Retrieved from:
https://www.mindmeister.com/148509124/copy-of-doggy-day-care-swot-analysis
Dog Obedience School Marketing Plan. (n.d.). Retrieved from:
www.mplans.com/dog_obedience_school_marketing_plan/situation_analysis_fc.php
Pet Business – Self Examination. (n.d.). Retrieved from:
http://www.petbusiness.com/articles/2013-10-01/Self-Examination
Pet Industry is Booming in the Philippines. (Alarca, V.). Retrieved from:
http://mypetchannel.blogspot.com/2010/02/pet-industry-is-booming-in-philippines.html
PetSmart SWOT Analysis. (n.d.). Retrieved from:
http://www.mbaskool.com/brandguide/lifestyle-and-retail/4660-petsmart.html
Strengths and Weaknesses of a Dog-Grooming Business. (Xaxx, Jagg.). Retrieved from:
http://smallbusiness.chron.com/strengths-weaknesses-doggrooming-business-20463.html
The Mobile Pooch Pamperers SWOT Analysis. (n.d.). Retrieved from:
http://mobilepoochpamperers.weebly.com/swot-analysis.html
The Philippine Animal Welfare Society. (n.d.) Retrieved from: http://www.paws.org.ph/
The World Pet Market Booms. (Wolf, Alissa.). Retrieved from:
http://www.euromonitor.com/pet-care-in-the-philippines/report
To Grow, Dog Trainer May Need To Expand Services. (Schaier, Michael.). Retrieved from:
http://www.wopular.com/grow-dog-trainer-may-need-expand-services
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
CURRICULUM VITAE
BASAT, JOLINA BELLE CHRISTENSEN 2 Tulip St. Greenpark Village, Cainta, Rizal
09054356148
BACHELOR OF SCIENCE IN TOURISM MANAGEMENT Career Objective
To obtain meaningful and valuable work experience that will enable me to use my strong organizational
skills, educational background and ability to work well with people and utilize my knowledge related to my
degree program being pursued in the University.
Educational Background BACHELOR OF SCIENCE IN TOURISM MANAGEMENT
Far Eastern University
Secondary Education
ST. JEROME`S ACADEMY, BAGABAG
Training / Work Related Experiences Trainee – APOLS Travel and Tours (April 2014 – May 2014)
Awards Received Amadeus e-learning Reservation Essentials Review and Certification Exam – Examinee – March 11, 2014
Seminars Attended Attendant, Familiarization Tour- Resorts World Manila – February 28, 2013
Attendant, 3 days & 2 Nights Educational Tour- Puerto Prinsesa, Palawan – February 10-12, 2014
Student Participant, ITHM General Assembly-FEU Main Auditorium – July 10, 2014
Student Participant, Internship Orientation and Training Seminar-Feu Main Auditorium – March 24, 2014
Attendant, Internship Orientation 2015 – Main Auditorium, Far Eastern University – June 30, 2015
Valued Participant, Pinoy Chikka 2, The New Face of Tourism-SMX Convention Center – July 22, 2015
Participant, Halaga noon, Ano na Ngayon? Raising Awareness on Cultural Heritage and its Values – FEU
Main Auditorium-August 28, 2015
Core Competencies Approaches challenging tasks with a "can-do" attitude.
Seeks opportunities to work on teams as a means to develop experience, and knowledge.
Maintain commitment to goals in the face of obstacles and frustrations.
Can effectively handle several problems or tasks at once. Understands the interests and important
concerns of others.
Personal Background Age: 21 years old Civil Status: Single Birthdate: June 07, 1994 Citizenship: Filipino
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
HUANG, YA-HUI ESCURO
64 Zone 2, Antipolo Old, Nabua, Camarines Sur
09077079978, 09771799086, [email protected]
BACHELOR OF SCIENCE IN TOURISM MANAGEMENT
Career Objective
To be involved in the field of hospitality industry and to serve people related to hospitality at the same time.
Educational Background
BACHELOR OF SCIENCE IN TOURISM MANAGEMENT
Far Eastern University
Secondary Education
UNIVERSITY OF SAINT ANTHONY, IRIGA CITY
Affiliation
Melodica Player – Elementary School Band (2006)
Member – Elementary Baseball Club (2007)
Member – Elementary Badminton Club (2008)
Member – USANT Choir (2009~2010) Member – High School Calligraphy Club (2011)
Member – League of Tourism Students of the Philippines (LTSP) (2013~present)
Member – FEU Chorale (2014)
Training / Work Related Experiences
Assistant / Cashier / Clerk / Waitress – Peninsula Restaurant (Pingtung, Taiwan) (January 2006 ~ July 2010)
Trainee – Robelle Tours and Travel, Inc. (Ermita, Manila) (April 2014 ~ May 2014)
Awards Received
TOMSOC 360: Bench Marking in the Tourism Industry – Far Eastern University Art-Deco Auditorium – September 12, 2012
Familiarization Tour at Resorts World Manila – Resorts World Manila, Newport City, Pasay City, Philippines – February 28, 2013 Capturing the Potential of MICE through Branding and Marketing – Century Park Hotel, Manila – August 31, 2013
Tourism Planning & Development Course Educational Tour (Palawan) – Puerto Princesa, Palawan – February 20, 2014
Amadeus Training Diploma – Amadeus Reservation System – March 17, 2014 Internship Orientation and Training Seminar – Auditorium, FEU Manila – March 24, 2014
Internship Completion Certificate – Robelle Tours and Travel, Inc.– May 13, 2014
FEU ITHM General Assembly – FEU Mini-Auditorium – June 18, 2014 Tourism on Port (P.O.T.) Certificate of Attendance – FEU University Conference Center (UCC) – August 17, 2014
Certificate of Completion in Cruise Immersion – Lido Theater, Star Cruises SuperStar Virgo – September 03, 2014
Certificate of Attendance in French Gastronomique – Main Auditorium, Far Eastern University, Manila – October 15, 2014 Certificate of Completion in Tourism Planning and Development – FEU University – October 22, 2014
Tourism Planning and Development – 2nd Place in Final Defense and Paper Presentation – University Conference Center, FEU
Manila – October 22, 2014 Conference Center (UCC) – October 22, 2014
Certificate of Participation in “Banchetto 3: Philippine Food and Festivals” – Far Eastern University, Manila – January 22, 2015
Girl’s Scout of the Philippines Certificate – University of Saint Anthony – March, 2012 1st Place in Mathematics Speed and Accuracy Contest (4th Year High School) – August, 2011
3rd Place in University Essay Writing Contest (High School Division) – February, 2010
2nd Place in University Choir Competition (High School Division, Camarines Sur) – December, 2009 5th Place in Blue Lagoon Painting Contest – January, 2006
Seminars Attended
Guest, Seminar inside Philippine International Convention Center (PICC) – CCP Complex, Pasay City – February 28, 2013 Guest, M.I.C.E. Convention NCR Chapter – Century Seafood Restaurant – August 31, 2013
Guest, Travel Mart Exhibition – SMX, Mall of Asia, Pasay City – October 05,2013
Guest, Local, Sustainable, and Eco-Tourism Programs in Puerto Princesa –Sheridan Beach Resort and Spa – February 18, 2014
Guest, Internship Orientation and Training Seminar – Auditorium, FEU Manila –March 24, 2014
Guest, FEU ITHM General Assembly – FEU Mini-Auditorium – June 18, 2014 Guest, Tourism on Port (P.O.T.) – FEU University Conference Center (UCC) –August 17, 2014
Guest, Cruise Familiarization Tour – Galaxy of the Stars, Star Cruises SuperStarVirgo – August 31, 2014
Guest, Housekeeping and Tablecloth-Folding Orientation – Lido Theater, Star Cruises SuperStar Virgo – September 03, 2014 Guest, French Gastronomique – FEU Auditorium – October 08, 2014
Guest, How to Win An Interview? – FEU Events Room – October 15, 2014
Guest,Awarding and Diorama Exhibit in Tourism Planning and Development-FEU University Conference Center(UCC)-Oct. 22, 2014
Core Competencies
Friendly, helpful, and kind to people. Active, attentive, diligent, and responsible for every task that I'm assigned to do.
Able to speak6languages:Mandarin Chinese,American English,Tagalog/Filipino,Bicolano(Rinconada),Taiwanese(Hokkienese),French Knowing to access Amadeus (Global Distribution System). Having adequate knowledge about the tourism industry.
Personal Background
Age: 20 years old Height: 5' 2" Civil Status: Single Birthdate: August 24, 1995 Weight: 120 lbs. Citizenship: Filipino
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
MATAYA, TRIZIAMAE D.
Km. 38 A, Pulong Buhangin, Sta. Maria, Bulacan
09162587332, [email protected]
BACHELOR OF SCIENCE IN TOURISM MANAGEMENT
Career Objective
To be able to gain experience and to open more opportunities for myself in the future. And also to be able to
apply and improve my knowledge and skills.
Educational Background
BACHELOR OF SCIENCE IN TOURISM MANAGEMENT
Far Eastern University
Secondary Education
IMMACULATE HEART OF MARY INTEGRATED SCHOOL, BULACAN
Affiliation
Member – Sandigan (Far Eastern University) (2013)
Training / Work Related Experiences
Trainee – World Wings Intl Travel & Tours (18 Kamuning National Road, Quezon City) (April 2014 ~ May 2014)
Awards Received
5th Honorable Mention, Immaculate Heart of Mary Integrated School – April 18, 2015
Seminars Attended
Guest, Seminar inside Philippine International Convention Center (PICC) – CCP Complex, Pasay City –
February 28, 2013
Guest, M.I.C.E. Convention NCR Chapter – Century Seafood Restaurant – August 31, 2013
Participant, Learniversity (Far Eastern University) – November 18, 2013
Participant, World Tourism Day (Far Eastern University) – September 27, 2013
Guest, Local, Sustainable, and Eco-Tourism Programs in Puerto Princesa –Sheridan Beach Resort and Spa –
February 18, 2014
Guest, Internship Orientation and Training Seminar – Auditorium, FEU Manila –March 24, 2014
Guest, FEU ITHM General Assembly – FEU Mini-Auditorium – June 18, 2014
Guest, How to Win An Interview? – FEU Events Room – October 15, 2014
"Halaga Noon, Ano na Ngayon? Raising Awareness on Cultural Heritage and Its Values" – FEU Auditorium –
August 28, 2015
Core Competencies
Computer Competency, Analytical Thinking, Decision Making, Flexibility,
Interpersonal Awareness, Ethics, Even Temperament
Personal Background
Age: 19 years old Height: 5' 6" Civil Status: Single
Birthdate: April 27, 1996 Weight: 120 lbs. Citizenship: Filipino
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
PAREDES, CHIT JANSSEN ACIO
#30 Vallejo St., Barangay 1, Jones, Isabela
09261224858, [email protected]
Bachelor of Science in Tourism Management Career Objective
To join work in an environment where I can put into extensive application of my knowledge and skills and join a reputable institution
that would provide further nourishment for my profession so that I can render service to the best of my abilities.
Educational Background
BACHELOR OF SCIENCE IN TOURISM MANAGEMENT
Far Eastern University
Secondary Education
JONES RURAL SCHOOL MAIN
Jones, Isabela
Affiliation
Secretary – FEU Guides (2013)
Member – FEU Guides (2012) Member – Tourism Management Society (2012)
Deputy Chief Squire – Columbian Squire 2190 (2011)
Business Manager – Student Supreme Government (2011) Bursar Squire – Columbian Squire (2010)
Sgt. at Arms – Student Supreme Government (2010)
Vice President – Student Body Organization (2008)
Training/Work Related Experiences
Usher – Children’s Hour – Intercontinental Manila, Makati City (February 26, 2015)
Usher – Dr. Nicanor Reyes Camp – University Conference Center, FEU (February 18, 2015) Usher – Sikat Pinoy National Art Fair – SM Megamall, Megatrade Hall B (September 26-28, 2014)
Usher – Schumann Plus: Jose Artemio Panganiban III with the Metro Manila Concert Orchestra (MMCO) - FEU Auditorium (August
23, 2014) Usher – 16th PASADO Awards – FEU Manila Auditorium (April 5, 2014)
Intern – VIA Philippines Raja Travels – Roxas Boulevard, Manila (May 10, 2014)
Participant, Amadeus E-learning – Reservation Essential Review and Certification, FEU Manila (March 10, 2014) Tour Guide – Open University of Malaysia, FEU Manila Campus Tour (January 23, 2014)
Usher – Little Singers of Monaco – FEU Manila Auditorium (July 9, 2013)
Usher – Philippine Travel Expo by PTAA – SMX Convention Center (February 2013) Usher – 85th Alumni Homecoming – FEU Manila (January 26, 2013)
Awards Received
Tourism Planning and Development – 1st Place in Final Defense and Paper Presentation – University Conference Center, FEU
Manila – October 22, 2014
Tourism Planning and Development – 3rd Place in TPAD Brochure Making Contest – University Conference Center, FEU Manila – October 22, 2014
Jones Rural School – School Service Awardee – March 2012
Physical Education Department – Athlete of the Year 2012 Isabela Provincial Meet 2012 Tennis Player Silver Medallist
Area Athletic Meet 2012 Tennis Player Gold Medallist
Isabela Provincial Meet 2011 Tennis Player Silver Medallist Physical Education Department – Athlete of the Year 2011
Area Athletic Meet 2011 Tennis Player Gold Medallist
Children’s Learning & Development Center – 3rd Honorable Mention – March 2008
Seminars Attended
Participant, Tourism Planning and Development Final Awarding Event–University Conference Center,FEU Manila–October 22,2014
Participant, “Halaga noon, Ano Na Ngayon?: Raising Awareness on Cultural Heritage and its Values” – FEU Main Auditorium – August 28, 2014
Participant, Shoot and Write: Capturing Stories of Tourism – FEU, NRH106-08 – August 11, 2015
Participant, Tourism on Nort – University Conference Center, FEU Manila – August 18, 2014 Participant, Visit Malaysia - Road Tour University – FEU Main Auditorium – October 26, 2013
Participant, English for Special Purposes – Arts Building Room306, FEU Manila – July 30, 2013
Participant, Industry Familiarization Tour – NAIA 3, Macro Asia, Cultural Center of the Philippines, Remington Hotel and Resorts World Manila – March 07, 2013
Participant, Tourism General Assembly – FEU Main Auditorium – September 12, 2012
Core Competencies
Good Communication and Interpersonal Skills; Tour Guiding Capability; Organization and Prioritization Skills; Computer Literate
(Microsoft Word, Excel & PowerPoint); Hard-working; Patient; Flexible
Personal Background
Age: 19 years old Height: 5'11 Civil Status: Single
Birthdate: January 19, 1996 Weight: 75 kg Citizenship: Filipino
FAR EASTERN UNIVERSITY INSTITUTE OF TOURISM AND HOTEL MANAGEMENT
TELAN, DERREN KRISTELLE JAVIER Blk36 Lot12 B Joy St. Goodwill Homes 1 Novaliches, Quezon City
09278317911 / [email protected]
BACHELOR OF SCIENCE IN TOURISM MANAGEMENT
Career Objective
Seeking an internship opportunity to work, pursue and develop a career in various aspects of the travel and tourism industry. I want to work in a
progressive organization which can help me explore my hidden skills, boost my confidence and competence and help promote a healthy relationship among individuals. I want to be a part of a team that excel in work towards the achievements of goals and in return will satisfy my
cravings for learning.
Educational Background
BACHELOR OF SCIENCE IN TOURISM MANAGEMENT
Far Eastern University
Secondary Education
ST. JEROME`S ACADEMY, BAGABAG
Affiliation
Member – League of Tourism Students of the Philippines (LTSP) (2013 ~ present)
Volunteer – My Rights (2014) President – Young Home Maker's Club (2012)
Member – Youth of Environment in School Organization (YES-O) (2012)
SK Councilor – Sangguniang Kabataan (2011) Auditor – SJA Anniniwan Dance Troupe (2011)
Training / Work Related Experience
Trainee – Student Cruise Program on Board Super Star Gemini (Singapore- Malaysia), March 16-21, 2015
Trainee – World Wings Travel and Tours Inc. (Kamuning. Quezon City Philippines), April-May 2014
Awards Received
Certificate of Completion in Cruise Immersion – MV Superstar Gemini – March 17, 2015 Certificate of Completion of the student
Cruise Program – Housekeeping Department on board – March 17, 2015 Certificate of Completion of the student Cruise Program – Food & Beverage Department on board – March 17, 2015
Certificate of Completion of the student Cruise Program – Cruise Department – March 17, 2015
Certificate of Completion of the student Cruise Program – Front Office Department –March 17 2015 Internship Completion Certificate – World Wings Tours and Travel, Inc. – May 26, 2014
Internship Orientation and Training Seminar – Auditorium, FEU Manila – March 24, 2014 Tourism Planning & Development Course Educational Tour (Palawan) – Puerto Princesa, Palawan – February 20, 2014
Most Outstanding Student – Saint Jerome's Academy - March 27, 2012
Loyalty Award – Saint Jerome's Academy – March 27, 2012
Second Honorable Mention – Saint Jerome's Academy – March 15, 2008
Girl's Scout of the Philippines Certificate – Saint Jerome's Academy - July 12, 2008
Seminars Attended
Participant, “Halaga noon, Ano Na Ngayon?: Raising Awareness on Cultural Heritage and its Values” – FEU Main Auditorium
Participant, Sports Tourism
Participant, TAMS UP: “Turning Advocate into Missions” – FEU Nicanor Reyes Hall –August 29, 2014
Attendee, World Food Expo (WOFEX) – SMX Convention Center – August 9-13, 2014
Guest, Learn From the Expert – Far Eastern University Manila – March 05, 2013
Participant, Industrial Familiarization Tour – Resort's World Manila – March 01, 2013
Attendee, Community and Ethics Behavior – Far Eastern University Manila – July 07, 2012
Guest, Sangguniang Kabataan Leadership Effectiveness and Accountability for Development – Santiago, Isabela – May 30, 2011
Guest, Youth Empowerment for Sustainability (YES) – Baggao, Cagayan – October 19, 2011
Core Competencies
Possess outstanding leadership, communication and organizational skills; Proficient in operating Computer programs (MS Word, MS
Excel, and MS PowerPoint); Skilled in handling work under pressure; Fast Learning; Proficient in English; Customer friendly;
Personal training; Work under pressure.
Personal Background
Age: 19 years old Height: 5' 4" Civil Status: Single
Birth date: September 21, 1995 Weight: 128 lbs. Citizenship: Filipino