Group 10

Tong Li

Yunfan Zhang

Chumeng Guo

Chaozhe Wang

Managing Conflict

"Conflict is inevitable, but combat is

optional." — Max Lucade

Lessons in Life by Jonathan Figaro, n.d.

Approaches to Conflict Resolution Approach conflict with an open mind

Be respectful of differences

Listen carefully

Improve communications

Consider what might have caused the conflict

Bring parties together to foster cooperation

Lankton-Rivas, 2013; Curt Moreno, 2013

Approaches to Conflict Resolution Focus on larger goals

Use third parties as mediators

Try to cut the conflict off in its early stages

Use persuasion / negotiation techniques

Be mindful of your language

View conflict as opportunity

Lankton-Rivas, 2013; Curt Moreno, 2013

Activity

Desert Survival(This story is purely fictional)

The Personal Development Cafe, n.d.

Movie Section – “Flight of the Phoenix”, directed by John Moore, December 17, 2004

Scenario

It is approximately 10:00 am in hot August and you have

just crash landed in the Sahara Desert.

The Personal Development Cafe, n.d.

Scenario

You have no idea about your position but you know

that you are 50 miles from a mining camp, which is the

nearest known settlement.

The Personal Development Cafe, n.d.

Scenario

The immediate area is quite

flat and barren, except for

occasional cacti.

The Personal Development Cafe, n.d.

ScenarioThe last weather report indicated that the

temperature would reach 110 F today,

which means that the temperature at

ground level will be 130 F. Night

temperature would drop to 41 F at any time.

The survival people are the same as your

group. You are all dressed in lightweight

clothing - short-sleeved shirts, pants, and

street shoes.

The Personal Development Cafe, n.d.; Tencent Inc, QQ Spped

QuestionBefore your plane catching fire, your group only have 15 minutes to salvage

five items listed on the “Answer Sheet" page. Your group members and you

want to be alive as long as you can.

After considering the desert condition, your task is to select and rank the

five most important items according to their importance to your survival.

The Personal Development Cafe, n.d.

Part 1: Individual TaskIf you could only take five items with you – What Would They Be?

Please select and rank the five most important items according to their

importance to your survival, starting with a "1" for the most important, to a

"5" for the least important. You have 5 minutes.

Please do not use phones to search :)

Part 1: Individual Task

Part 2: Group Task

We have three big groups!

Take your sheet with you and discuss with your group members, then

you need to work together to create One Group Answer. You have 15

minutes.

At the end, each group need to do a report to the class. Tell us what

the five items you chose, how you ranked them, and why you chose

them.

Desert Survival Expert Answers

Item Rank RationaleA cosmetic mirror 1 Means of visual signaling. If you only have a mirror

without other items, you have 80% to survive. Overcoat (for everyone) 2

Essential protection in desert – clothing helps ration sweat by slowing evaporation and for keeping warm.

9 litres of water per person

3 For drinking. A person actually requires 3 liters of water a day in the desert. 9 liters of water can make per person live for three days.

Flashlight with 4 batteries 4 Essential for night time use. With flashlight and mirror, you can send visual signal 24 hours a day.

A big parachute (red & white)

5 Use as tent with cacti and visual signal for planes.

The experts believe it's better to stay and wait for rescue because of

the heat and lack of water and food.

The Personal Development Cafe, n.d.

QuestionsDid you have different opinions in your group?

Was there someone strongly holding his/her opinion?

Did you try to persuade someone when he/she

disagreed with you?

Did you feel "conflict" when you discussed?

Did you resolve your “conflict” and reached agreement

at the end?

Thanks for Trouble Makers’ Cooperation!

Debriefing Approaches to conflict resolution in the activity

a. Different people have different perceptions, try to understand the other person’s point of view.

b. Listen to what the other person is saying instead of getting ready to react.

c. Use positive rather than negative language. (Negotiation/persuation)

d. Try to focus on larger goals. （ Foster Cooperation）e. View conflict as opportunity.

University of Kent Careers and Employability Service, n.d.

Conflict Mangement Style:

Compromising & Collaborating

Related to WorkplaceAs an employee: Use Third Parties as Mediators

Try to find someone in the workplace whom you respect to act as a mediator.

Think in others' shoes and state your opinions logically

Dealing with difficult co-workers

Dealing with difficult bosses

As a manager:Use Third Parties as Mediators

Hear both sides. Give both parties a chance to share their side of the story in full.

Get to the root of the problem.

Teach employees to appreciate their differences.

Clarify Job Responsibilities. Angela Stringfellow, 2012; Marie McIntyre, Ph.D.,n.d.

Thank You!