APQC Open Standards Benchmarking Measure List

ABOUT APQC's OPEN STANDARDS BENCHMARKING MEASURE LIST

The APQC Open Standards Benchmarking measure list concisely lists all of the measures currently available for a specific survey. These measures are organized by research area (A), the survey name (B), and finally by category of measure (C). The list identifies each measure's "metric group ID" number (D), the measure name (E), the formula in english as APQC computes it(F), the formula in question numbers specific to this survey (G), and whether or not the measure is a key performance indicator for its associated process (H).

For more information about APQC's Open Standards Benchmarking, please contact us directly on +1-713-681-4020 or visit the APQC Open Standards Benchmarking website on www.apqc.org/osb.

Page 1(C) 2018 APQCPrinted on 7/30/2018

http://www.apqc.org/osb

ID # NAME FORMULA KPI

HUMAN CAPITAL MANAGEMENTHCM ORGANIZATION (71 MEASURES)COST EFFECTIVENESS (25 MEASURES)

104133 Personnel cost to perform the HR function per $1,000 revenue Personnel cost to perform the function "develop and manage human capital" / Total business entity revenue * 0.001

297.0250 / 297.0090 * 0.001

104164 Systems cost to perform the HR function per $1,000 revenue Total annual systems cost to perform the HR function / Total business entity revenue * 0.001

297.0260 / 297.0090 * 0.001

106353 Total cost to perform the HR function as a percentage of selling, general, and administrative (SGA) costs

(Total cost to perform the function "develop and manage human capital" / Total SG&A costs) * 100

(297.0240 / 297.0550) * 100

106361 Total cost to perform the HR function per "manage employee on-boarding, development, and training" FTE

Total cost to perform the function "develop and manage human capital" / Number of FTEs that perform the process group "manage employee on-boarding, development, and training"

297.0240 / 297.0310

106354 Total cost to perform the HR function per "manage employee relations" FTE

Total cost to perform the function "develop and manage human capital" / Number of FTEs that perform the process group "manage employee relations"

297.0240 / 297.0320

103555 Total cost to perform the HR function per $1,000 revenue Total cost to perform the function "develop and manage human capital" / (Total business entity revenue * 0.001)

297.0240 / (297.0090 * 0.001)

103566 Total cost to perform the HR function per business entity employee Total cost to perform the function "develop and manage human capital" / Number of business entity employees

297.0240 / 297.0190

103563 Total cost to perform the HR function per FTE that performs the process group "develop and manage HR planning, policies, and strategies"

Total cost to perform the function "develop and manage human capital" / Number of FTEs who perform the process group "develop and manage human resources (HR) planning, policies, and strategies"

297.0240 / 297.0290



106365 Total cost to perform the HR function per FTE that performs the process group "manage employee information and analytics"

Total cost to perform the function "develop and manage human capital" / Number of FTEs who perform the process group "manage employee information and analytics"

297.0240 / 297.0350

103560 Total cost to perform the HR function per FTE that performs the process group "recruit, source, and select employees"

Total cost to perform the function "develop and manage human capital" / Number of FTEs who perform the process group "recruit, source, and select employees"

297.0240 / 297.0300

103561 Total cost to perform the HR function per FTE that performs the process group "redeploy and retire employees"

Total cost to perform the function "develop and manage human capital" / Number of FTEs who perform the process group "redeploy and retire employees"

297.0240 / 297.0340

103562 Total cost to perform the HR function per FTE that performs the process group "reward and retain employees"

Total cost to perform the function "develop and manage human capital" / Number of FTEs who perform the process group "reward and retain employees"

297.0240 / 297.0330

106357 Total cost to perform the HR function per FTE that performs the process groups "manage employee communications" and "deliver employee communications"

Total cost to perform the function "develop and manage human capital" / Total number of FTEs that perform the process groups "manage employee communications" and "deliver employee communications"

297.0240 / 297.0360

103564 Total cost to perform the HR function per HR function FTE Total cost to perform the function "develop and manage human capital" / Number of FTEs who perform the function "develop and manage human capital"

297.0240 / 297.0370

106467 Outsourced cost to perform the HR function per business entity employee

Total annual outsourced costs to perform the HR function / Number of business entity employees

297.0280 / 297.0190104721 Overhead and other cost of the HR function as a percentage of total

HR function cost(Total annual overhead and other costs to perform the HR function / Total cost to perform the function "develop and manage human capital") * 100

(297.0270 / 297.0240) * 100



106464 Overhead and other cost of the HR function per $1,000 revenue Total annual overhead and other costs to perform the HR function / (Total business entity revenue * 0.001)

297.0270 / (297.0090 * 0.001)106466 Overhead and other cost of the HR function per business entity

employeeTotal annual overhead and other costs to perform the HR function / Number of business entity employees

297.0270 / 297.0190106465 Overhead and other cost of the HR function per function FTE Total annual overhead and other costs to perform

the HR function / Number of FTEs who perform the function "develop and manage human capital"

297.0270 / 297.0370104132 Personnel cost for the business entity per business entity employee Personnel cost for all employees / Number of

business entity employees

297.0230 / 297.0190104136 Personnel cost to perform the HR function per business entity

employeePersonnel cost to perform the function "develop and manage human capital" / Number of business entity employees

297.0250 / 297.0190106459 Personnel cost to perform the HR function per function FTE Personnel cost to perform the function "develop and

manage human capital" / Number of FTEs who perform the function "develop and manage human capital"

297.0250 / 297.0370104464 Selling, general, and administrative (SGA) costs as a percentage of

business entity revenue(Total SG&A costs / Total business entity revenue) * 100

(297.0550 / 297.0090) * 100104165 Systems cost to perform the HR function per business entity

employeeTotal annual systems cost to perform the HR function / Number of business entity employees

297.0260 / 297.0190106360 Total business entity employee personnel cost per $1,000 revenue Personnel cost for all employees / (Total business

entity revenue * 0.001)

297.0230 / (297.0090 * 0.001)

CYCLE TIME (3 MEASURES)100569 Cycle time in days from identifying the need to hire a new employee

to approval of the job requisitionCycle time in days from identifying the need to hire a new employee to approval of job requisition

297.0430


HUMAN CAPITAL MANAGEMENTHCM ORGANIZATION (71 MEASURES)CYCLE TIME (3 MEASURES)

104595 Average time in days to close an identified skill or capability gap through training for an employee

Number of calendar days per employee to close an identified skill or capability gap through training

297.0420100325 Average time in days to fulfill an ad hoc information request Cycle time in days for HR function to fulfill an ad hoc

information requests

297.0400

PROCESS EFFICIENCY (22 MEASURES)103116 Employee turnover rate ((Number of voluntary employee terminations +

Number of involuntary employee terminations) / Number of business entity employees) * 100

((297.0380 + 297.0390) / 297.0190) * 100

101293 Involuntary terminations as a percentage of total business entity employees

(Number of involuntary employee terminations / Number of business entity employees) * 100

(297.0390 / 297.0190) * 100

106351 Middle management/specialist satisfaction with overall HR services Most recent rating of HR satisfaction for middle management/specialist employees

297.0450

101272 Number of FTEs that perform the HR function per $1 billion revenue Number of FTEs who perform the function "develop and manage human capital" / (Total business entity revenue*.000000001)

297.0370 / (297.0090*.000000001)

101152 Number of FTEs that perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1 billion revenue

Number of FTEs who perform the process group "develop and manage human resources (HR) planning, policies, and strategies" / (Total business entity revenue * 0.000000001)

297.0290 / (297.0090 * 0.000000001)

106364 Number of FTEs that perform the process group "manage employee information and analytics" per $1 billion revenue

Number of FTEs who perform the process group "manage employee information and analytics" / (Total business entity revenue * 0.000000001)

297.0350 / (297.0090 * 0.000000001)

106171 Number of FTEs that perform the process group "manage employee on-boarding, development, and training" per $1 billion revenue

Number of FTEs that perform the process group "manage employee on-boarding, development, and training" / (Total business entity revenue * 0.000000001)

297.0310 / (297.0090 * 0.000000001)

106355 Number of FTEs that perform the process group "manage employee relations" per $1 billion revenue

Number of FTEs that perform the process group "manage employee relations" / (Total business entity revenue * 0.000000001)

297.0320 / (297.0090 * 0.000000001)


HUMAN CAPITAL MANAGEMENTHCM ORGANIZATION (71 MEASURES)PROCESS EFFICIENCY (22 MEASURES)

101123 Number of FTEs that perform the process group "recruit, source, and select employees" per $1 billion revenue

Number of FTEs who perform the process group "recruit, source, and select employees" / (Total business entity revenue * 0.000000001)

297.0300 / (297.0090 * 0.000000001)

101124 Number of FTEs that perform the process group "redeploy and retire employees" per $1 billion revenue

Number of FTEs who perform the process group "redeploy and retire employees" / (Total business entity revenue * 0.000000001)

297.0340 / (297.0090 * 0.000000001)

101137 Number of FTEs that perform the process group "reward and retain employees" per $1 billion revenue

Number of FTEs who perform the process group "reward and retain employees" / (Total business entity revenue * 0.000000001)

297.0330 / (297.0090 * 0.000000001)

106358 Number of FTEs that perform the process groups "manage employee communications" and "deliver employee communications" per $1 billion revenue

Total number of FTEs that perform the process groups "manage employee communications" and "deliver employee communications" / (Total business entity revenue * 0.000000001)

297.0360 / (297.0090 * 0.000000001)

106352 Operational workers/office staff satisfaction with overall HR services Most recent rating of HR satisfaction for operational worker/office staff employees

297.0460

102306 Percentage of middle management/specialists with formal succession planning processes in place

Percentage of middle management/specialist employees with a formal succession planning process in place

297.0480

102317 Percentage of operational staff/office staff with formal succession planning processes in place

Percentage of operational worker/office staff employees who have a formal succession planning process in place

297.0490

102623 Percentage of senior management/executives with formal succession planning processes in place

Percentage of senior management/executive employees who have a formal succession planning process in place

297.0470

106350 Senior management/executive satisfaction with overall HR services Most recent rating of HR satisfaction for senior management/executive employees

297.0440

101431 Voluntary terminations as a percentage of total business entity employees

(Number of voluntary employee terminations / Number of business entity employees) * 100

(297.0380 / 297.0190) * 100


HUMAN CAPITAL MANAGEMENTHCM ORGANIZATION (71 MEASURES)PROCESS EFFICIENCY (22 MEASURES)

104719 Percentage of employee transactions completed using Employee Self-Service (ESS) system

Percentage of employee transactions completed using ESS

297.0520101972 Percentage of employees with access to Employee Self-Service (ESS)

systemPercentage of employees with ESS access

297.0500

104720 Percentage of manager transactions completed using Manager Self-Service (MSS) system

Percentage of manager transactions completed using MSS

297.0530102280 Percentage of managers with access to Manager Self-Service (MSS)

systemPercentage of managers with MSS access

297.0510

STAFF PRODUCTIVITY (12 MEASURES)100483 Number of business entity employees per FTE that performs the

process group "develop and manage human resources (HR) planning, policies, and strategies"

Number of business entity employees / Number of FTEs who perform the process group "develop and manage human resources (HR) planning, policies, and strategies"

297.0190 / 297.0290

106363 Number of business entity employees per FTE that performs the process group "manage employee information and analytics"

Number of business entity employees / Number of FTEs who perform the process group "manage employee information and analytics"

297.0190 / 297.0350

106170 Number of business entity employees per FTE that performs the process group "manage employee on-boarding, development, and training"

Number of business entity employees / Number of FTEs that perform the process group "manage employee on-boarding, development, and training"

297.0190 / 297.0310

106356 Number of business entity employees per FTE that performs the process group "manage employee relations"

Number of business entity employees / Number of FTEs that perform the process group "manage employee relations"

297.0190 / 297.0320

100493 Number of business entity employees per FTE that performs the process group "recruit, source, and select employees"

Number of business entity employees / Number of FTEs who perform the process group "recruit, source, and select employees"

297.0190 / 297.0300

100491 Number of business entity employees per FTE that performs the process group "redeploy and retire employees"

Number of business entity employees / Number of FTEs who perform the process group "redeploy and retire employees"

297.0190 / 297.0340


HUMAN CAPITAL MANAGEMENTHCM ORGANIZATION (71 MEASURES)STAFF PRODUCTIVITY (12 MEASURES)

100492 Number of business entity employees per FTE that performs the process group "reward and retain employees"

Number of business entity employees / Number of FTEs who perform the process group "reward and retain employees"

297.0190 / 297.0330

106359 Number of business entity employees per FTE that performs the process groups "manage employee communications" and "deliver employee communications"

Number of business entity employees / Total number of FTEs that perform the process groups "manage employee communications" and "deliver employee communications"

297.0190 / 297.0360

100943 Number of business entity employees per HR function FTE Number of business entity employees / Number of FTEs who perform the function "develop and manage human capital"

297.0190 / 297.0370

101335 Number of middle management/specialists employees per HR function FTE

Number of middle management/specialist employees / Number of FTEs who perform the function "develop and manage human capital"

297.0210 / 297.0370101368 Number of operational workers/office staff employees per HR

function FTENumber of operational worker/office staff employees / Number of FTEs who perform the function "develop and manage human capital"

297.0220 / 297.0370101416 Number of senior management/executive employees per HR

function FTENumber of senior management/executive employees / Number of FTEs who perform the function "develop and manage human capital"

297.0200 / 297.0370

SUPPLEMENTAL INFORMATION (9 MEASURES)100218 Number of learning days per employee Number of days dedicated to formal learning per

employee

297.0410

106245 Involuntary terminations as a percentage of total business entity employee turnover

(Number of involuntary employee terminations / (Number of voluntary employee terminations + Number of involuntary employee terminations)) * 100

(297.0390 / (297.0380 + 297.0390)) * 100100861 Middle management/specialists as a percentage of total business

entity employees(Number of middle management/specialist employees / Number of business entity employees) * 100

(297.0210 / 297.0190) * 100


HUMAN CAPITAL MANAGEMENTHCM ORGANIZATION (71 MEASURES)SUPPLEMENTAL INFORMATION (9 MEASURES)

101441 Operational workers/office staff as a percentage of total business entity employees

(Number of operational worker/office staff employees / Number of business entity employees) * 100

(297.0220 / 297.0190) * 100100043 Outsourced cost to perform the HR function as a percentage of total

HR function cost(Total annual outsourced costs to perform the HR function / Total cost to perform the function "develop and manage human capital") * 100

(297.0280 / 297.0240) * 100100060 Personnel cost to perform the HR function as a percentage of total

HR function cost(Personnel cost to perform the function "develop and manage human capital" / Total cost to perform the function "develop and manage human capital") * 100

(297.0250 / 297.0240) * 100103176 Senior management/executives as a percentage of total business

entity employees(Number of senior management/executive employees / Number of business entity employees) * 100

(297.0200 / 297.0190) * 100100082 Systems cost to perform the HR function as a percentage of total HR

function cost(Total annual systems cost to perform the HR function / Total cost to perform the function "develop and manage human capital") * 100

(297.0260 / 297.0240) * 100106244 Voluntary terminations as a percentage of total business entity

employee turnover(Number of voluntary employee terminations / (Number of voluntary employee terminations + Number of involuntary employee terminations)) * 100

(297.0380 / (297.0380 + 297.0390)) * 100


About APQC's Open Standards Benchmarking

· APQC is the steward of the open standard benchmarking content. Content is developed and reviewed by various subject matter experts.· Participation in APQC's Open Standards Benchmarking is complimentary for APQC Enterprise Members. APQC Functional Members can benchmark in their functional membership at no cost.· By participating, you will receive a detailed table comparing your responses with those of your peers. In essence, you’ll get a row-by-row comparison of your responses versus those of your peers. The data tables will feature your answers as well as indicate the high, median and low performance ranges.· Past participants have used open standards benchmarking research reports to set baselines for process improvement projects, to build a business case for new initiatives, to prioritize high-impact opportunities, and even to validate success or return on investment from efforts.

For more information, call +1-713-681-4020 or visit www.apqc.org/osb.


Documents

APQC Open Standards Benchmarking Measure List