VoIP Features To Help Your Business

VoIP systems are being used more and more by businesses, both small and large. There are many features of VoIP calling that people can take advantage of; however, there are still many uses of VoIP systems that people don't even know about. If you're wondering about the different features of your VoIP system that you're not using to the maximum, have a look at these features that are often included but not taken advantage of.

Call routing

This is a great feature for your business if you're getting a lot of calls but you can't always be in the office to pick them up. In order to avoid losing business and getting as much contact as possible from

prospective customers, consider finding out if you can use call routing options as part of your VoIP phone service. If you're not in the office at the time of the call, you can set it so that the call gets forwarded to your mobile phone or even your home phone. It is only when neither of these phones in answered that the call will then go through to voicemail. This is perfect if you have a smaller business and you want to be able to pick up calls at the weekend.

Music features

For any business, whether small or large, it's important to make sure that your customers don't get bored if left on hold and eventually hang up. This could end up affecting your business negatively, especially if you lose lots of customers. Those customers may then go to one of your competitors and you could end up losing a lot of business over a larger period of time. A good feature of many VoIP systems is that you can choose which music your customers listen to. When you consider the type of audience your business is receiving, use this information to decide which music to play when they are left on hold.

Do not disturb features

If you're on your lunch break or you're going out for the afternoon one Saturday, you might not like the idea of being disturbed by incoming calls from existing and potential customers. Because many VoIP phone service providers are very much aware of this, you can often select do not disturb features so that you can enjoy your free time undisturbed by business calls. When the customers call you, they can be notified that you are currently unavailable and they can even be forwarded to another number, such as the person left in charge of the office or your voicemail.

Voicemail transcripts

If you seem to get a lot of voicemail messages, you might find that you don't always listen to each one and you miss some information which can be quite important in some circumstances. For business owners who like to remain organised and make sure they have everything they need, you can choose voicemail transcription services. This means that each voicemail message you receive will be recorded and transcribed. It will then be sent to your email inbox so that you can keep a record of all the messages that you receive and you can read them at your leisure.