Upload
hem-infotech
View
20
Download
0
Embed Size (px)
Citation preview
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
IWS BUY BACK PROGRAMReseller Claim Process
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
End Customer Process
2
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.3
Consumer offer on Exchange of old printeroffer valid on purchase of select IA printers
3
On Purchase of 3635 / 3636
Consumer gets Rs.500 off
On Purchase of3700 series &
4535Consumer gets Rs.700
off
On Purchase of 4729
Consumer gets Rs.1000 off
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.4
Excahnge & upgrade offer – customer process • Upgrade your old HP printer to a latest HP ink advantage
printer and get a special discount on Select models!
• Participation in just 3 easy steps:1. Visit www.hp.com/in/buyback and register for the HP printer voucher valid at
selected HP reseller outlets. 2. Print out the validated voucher email and proceed to the nominated HP Reseller
outlet with your existing printer. 3. Upon submission of the voucher email and your existing printer, get an additional
discount of the amount mentioned on your voucher
• Each Participant can redeem a maximum of 1 voucher. • Each voucher is valid for 30 days from the date of registration. • All entries must be submitted online by 30th April 2017 and all purchases must be made by 30th May
2017.
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.5
HP – Buyback Program – customer process
Print the coupon before your proceed to the selected outlet.
Select preferred printer and reseller, register online for the discount coupon
Purchase product
Participate
the Customer Experience
One single contact -To respond to your inquiries and to confirm next steps
Get in contact*
Print Coupon Purchase
discounted product at your select shop on submission of coupon and old printer
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Partner / Reseller process
6
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.7
HP Exchange Program – Reseller process1. Consumer walks into store with discount voucher .
2. Partner provides the additional discount over and above Market Operating price basis the customers submission of voucher and old printer
3. Partner claims back the discount given to customer by Visiting www.hp.com/in/buybackclaim to complete the claim process
4. Mandatory information required for the claim1. End customer’s voucher code 2. End customer’s old printer, new HP printer and Partner address details must match the details on
the customer voucher.3. Proof of sale of new HP Printer to end customer – New HP printer model number and part number,
invoice number, purchase price, Exchange discount given to the shown on the invoice , purchase date, new HP printer serial number.
4. Scanned soft copy of customer’s new HP printer invoice and voucher code email. 5. Payment Details- online bank transfer & TIN number
5. HP will arrange pickup of old printer for recycling as soon as the claim is approved. Expect pick up within 7 days of claim approval.
6. Cashback amount will be transferred to your bank account as soon as the old printer is received by HP. Expect payment within 10 days.
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.8
HP Buyback programFrom Reseller perspective
refund in bank account through EFT
ReimbursementLogistics
Web / ITComplete buyback claim form online with necessary details.(by 1st of every month)
SellSell the new HP printer at discounted price upon submission of coupon and old printer by the end customer
Request HP to pickup end customer’s old printer
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.9
Process – Estimated TAT for Partner
Example : Claim submitted on1st
of month
By 2nd
onwards claim processing startsBy 5th
partner will get information on old printer pick up
By 9th
-15th
of the month – printers will be picked up (if the claim is approved)By 25th
of the month – Claim money would be transferred into partner account.
No payment will be made if the claim contains incorrect details or if the buyback printers are not made available for recycling.
9
Post claim validation : 7 working days for printer prick up
Post printer pickup : 10 working days for money transfer
5 working days for claim validation
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.10
Reseller cash back claim www.hp.com/in/buybackclaim
Enter the customer voucher code here to start the process
Screen#1
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.11
Reseller to enter the New Product Serial Number, invoice number and Selling Price.
Screen#2
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.12
Reseller cash back value incl. tax
Screen#3Information only
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.13
Payment details of the reseller –bank transfer
Customer name and email address
Reseller address details
Screen#4 Information only
Screen#6Information only
Screen#5Information Only
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.14 Accept Ts and Cs to complete the claim
Claim SummaryUpload proof of sale – customer invoice
Screen#7
Screen#8
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.15
Thank you page.
Screen#9Information Only
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.16
Cash back summary email
It takes up to 3 working days before reseller receives a cash back approval email. Cash back is paid out only if the claim is approved and the buyback printer is returned to HP for recycling.
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Global Promotion ServicesInvest in the future; Maximise the past