Xeronics intro v2.6

(c) 2009 Xeronics AG Products & Solutions for Smart Remote Services 1

From Operational Data From Operational Data to Business Intelligenceto Business Intelligence

Data Extraction, Collection & AnalyticsSystem Monitoring & ManagementRemote Diagnostics & SupportInstalled Base Monitoring, Business Intelligence

Usage. Reliability. Performance. Consumption. Predictive Maintenance. Service History. Product Lifecycle


Company ProfileCompany Profile

• Founded in Jan 2008

• Spin-off of PASS Technologies AG

• Owned & financed by management

and private investors

• Product line: ODIS (Operational Data Integration System)

• Authorized Axeda Reseller

• Primary market:

• Healthcare/diagnostics companies

• Pharma drug discovery labs

• Lab automation instrument manufacturers


Background/ExperienceBackground/Experience

• 20+ years in medical device and lab automation industry

• System verification and validation tools and services

• Data integration, system performance, and reliability monitoring

• System test

• Manufacturing QC

• Manual or semi-automated data collection for monitoring


To provide solutions for product service and support facilitation and product analytics / field business intelligence.

MissionMission


Smart Remote ServicesSmart Remote Services


Remote Services ValuesRemote Services Values

◦ Improve service quality and reliability by being closer with your customer, quicker in reaction and better prepared

• Increase customer loyalty and retention by differentiating from competitors with services

◦ Improve customer satisfaction by reducing downtimes

◦ Increase knowledge about the performance of your delivered product and how your customers are using it

◦ Maximize service profitability by becoming more efficient in the delivery of your services

◦ Grow service revenue by offering more attractive andcompetitive contracts

◦ Expand service offerings providing remote services and remote monitoring capabilities


In which stage are you currently ?In which stage are you currently ?

Source: Silvertrain


Competitive DifferentiatorCompetitive Differentiator


Remote Service ApplicationsRemote Service Applications


Remote Services Evolution Remote Services Evolution

Maturity

Value

• Continuous data collection & consolidation• Fault prediction• System operation monitoring• Statistical analysis• Field business intelligence

• Device status monitoring• Proactive notification• Software management

• Establish connectivity• Provide core Remote Services

Field business intelligence covers aspects such as:

• Performance• Reliability• Application• Consumption• Usage• Service


Products & ServicesProducts & Services

• Manufacturers• Vendors / OEMs• End Customers

• Manufacturers• Vendors / OEMs• End Customers


Operational data can be transformed into valuable information for the entire corporation:

ValuesValues

System Operation MonitoringSystem Operation Monitoring


• Collect only selected data (extraction queries)

• Allow extraction queries to be configurable/deployable

• Provide context information by associating critical meta data• Configuration• Process parameters, start time, and duration• Progress/yield• Results• More

• Standardize labeling and format of collected data • Product versions• Product types• Product lines

• Ensure maximum security throughout the entire data transfer

• Consolidate and interpret collected data

• Dynamically adapt to changing structures of collected data

ChallengesChallenges

System Operation MonitoringSystem Operation Monitoring


Benefits for Vendor AND Customer !Benefits for Vendor AND Customer !


ODIS PortfolioODIS Portfolio


ODIS Solution PlatformODIS Solution Platform


Xeronics AG / Eichtal 55 / CH-8634 HombrechtikonTel. +41-55 264 12 44 / Fax. +41-55 264 12 45 / www.xeronics.com

Configurable Data Extraction

and Transformation

Configurable Data Extraction

and Transformation

xml

Files

xml

Files

xml

Files

xml

Files

xmlxml ODISEnterprise Server

ODISEnterprise Server

Enterprise ServerData Import, Mapping and Consolidation

Enterprise ServerData Import, Mapping and Consolidation

DATA SOURCES

DATA SOURCES

Statistical Analysis

ReportingBI-Interface

Statistical Analysis

ReportingBI-Interface

APPLICATIONSAPPLICATIONS

Automated Test Reports

Automated Test Reports

Test Productivity & Results

Monitoring

Test Productivity & Results

Monitoring

Prototype Maturity

Monitoring

Prototype Maturity

Monitoring

Product Reliability

Monitoring

Product Reliability

Monitoring

Asset Management &

Monitoring

Asset Management &

Monitoring

System Test

System Test

Production QC

Production QC

Routine Operatio

n

Routine Operatio

n

Reliability Test

Reliability Test

Field Test,

Validation

Field Test,

Validation

ODIS Extractor ODIS Consolidator ODIS Reporter

ODIS Enterprise Platform ODIS Enterprise Platform


ODIS ArchitectureODIS Architecture

ODIS Ware-house

ODIS Ware-house

Operational Data Extraction

Data Integration/Consolidation

Data Warehousing BI

Interface

Notification, Alerts, ContextInfo Instant System Status

Error Recovery Suggestions

ODIS Knowledge

Base

ODIS Knowledge

Base

Remote Diagnostics

Analytics, Business Intelligence


ODIS Data ExtractionODIS Data Extraction

HomogeneousODIS XML output files

Result files

Log files

Configurationfiles

ODIS ExtractorODIS Extractor

Extractionqueries

Outputschemes

• Selective data extraction• Data purification• Data unification• Structure standardization

...

...


Operational Data Aggregation Operational Data Aggregation (Examples)(Examples)

◦ System Downtimes◦ Activity / Utilization◦ Used Configurations & Applications◦ Failure Rates, MTBF, MTBS◦ Performance, Throughput, Yield◦ Consumption◦ Software Function Usage◦ Maintenance History◦ Firmware/Software Updates◦ Service History◦ System load◦ Installed base history

◦ Aggregations & Statistics◦ Per Device◦ Per Product Group◦ Per Product Version◦ Per Customer◦ Per VAR/OEM◦ Per Region◦ Per Period◦ Per Application◦ Per Issue / Severity

Report availability depending on data provided by deviceReport availability depending on data provided by device


Business Intelligence drivenBusiness Intelligence drivenby Installed Base Feedbackby Installed Base Feedback

◦ SURVEYS◦ Geographical Product Distribution◦ System Configurations & Applications◦ Product Utilization

◦ TREND ANALYSES & BENCHMARKS◦ Systems Performance & Reliability◦ Systems Efficiency

◦ COST SAVINGS◦ Preventive Maintenance ◦ Remote Service

◦ STUDIES◦ Product / Component Lifetime◦ Issue Context (e.g. Climate, Shipping etc.)◦ Usage Profile & Operating Practice◦ Product Line/Version Benchmarking◦ Instrument Service Performance

◦ …◦ …


ExamplesExamples


Instant System Status OverviewInstant System Status Overview

Run IDRun Start TimeRun End TimeElapsed TimeError CountError MessagesCompleted plates

Run IDRun Start TimeRun End TimeElapsed TimeError CountError MessagesCompleted plates

Alarms HistoryAlarms History

System IDSystem StatusSystem IDSystem Status


Instant System Status OverviewInstant System Status Overview




Thank You for your attention !Thank You for your attention !

Xeronics AGEichtal 55CH-8634 HombrechtikonSwitzerlandphone +41-55 2641244Fax +41-55 2641245www.xeronics.com


ODIS BenefitsODIS Benefits


BenefitsBenefits

Remote Diagnosis / Readjustments◦ Time reduction for support calls by as much as 90% ◦ Improved mean time to repair (MTTR) to increase

customer satisfaction ◦ Reduced “No Problem Found” visits by 20% or more ◦ Reduction of field service visits per year, significant

savings in travel costs


BenefitsBenefits

Data Extraction & Collection◦ Continuous feedback from installed base◦ Reduction of data volume◦ Basis for Service Intelligence◦ Feed for dedicated unique Management Reports◦ Improved Service and Business Performance


BenefitsBenefits

Software Management Service◦ Reduced cost and complexity of software distribution

and installation ◦ Ensuring that deployed products are at the latest

revision level ◦ Reduced support calls due to out-of-date software ◦ Reduced media costs by 30% - 50% ◦ Prevention of security vulnerabilities ◦ Reliable installation of software upgrades


BenefitsBenefits

Preventive Maintenance◦ Reduced maintenance services costs◦ Knowing exactly what part of system within your product

requires service ◦ Increased customer satisfaction by raising the mean time

between failures ◦ Optimized parts inventory and supply chain


BenefitsBenefits

Usage&Consumption Monitoring◦ Increased revenue through new service offerings◦ Verification of effective consumption versus ordered

consumables ◦ Controlled consumable supply chain from supplier to

customer


BenefitsBenefits

Proactive Fault Notification◦ Reduced call volume through automatic notification ◦ Eliminated emergency repair calls, significant cost savings

in travel costs ◦ Increased customer satisfaction by raising the mean time

between failures (MTBF)


ODIS IT InfrastructureODIS IT Infrastructure

Design

Xeronics intro v2.6