Thingscon Amsterdam 2015 - IoT Design Manifesto workshop

IMPLEMENTING RESPONSIBLE DESIGN IN A CONNECTED WORLD

IoT Design Manifesto

WORKSHOP

4-12-2015 Thingscon Amsterdam

HI!

Anner Holly Jeffrey

WHY

Peak of inflated expectations

Technology trigger

Trough of Disillusionment

Plateau of Productivity

Slope of enlightenment

MANIFESTO10 Principles

Open for discussion

A tool for conversation

Guideline

WHY THIS WORKSHOP?• Identify the situation of designing in the IoT world

• Develop techniques and strategies for how the manifesto’s principles can be implemented

• Develop practical guidelines for promoting responsible design within the IoT

• Achieve this by “doing” … practice what we preach

PROGRAMME TODAYWho we are, why we have a manifesto, what is this workshop for? (5 min)

Participant introductions (5 min)

Manifesto re-cap (5 min)

Super pressure cooker concept design session (60 min) • Breakup & mix into groups (5 min)

• Check the briefs (10 min)

• Design your concept (10 min - for real …)

• Showtime 1! (20 min)

• Refine the concept with the manifesto (30 min)

• Showtime! 2 (20 min)

Conclusions & discussion ( … min)

INTRODUCTIONS!Who?

What?

Why?

Favourite Star Wars character?

RECAP MANIFESTO

DON’T BELIEVE THE HYPEI

We pledge to be skeptical of the cult of the new — just slapping the Internet onto a product isn’t the answer. Monetising only through connectivity rarely guarantees sustainable commercial success.

DON’T BELIEVE THE HYPEI

WE DESIGN USEFUL THINGSII

Value comes from products that are purposeful. Our commitment is to design products that have a meaningful impact on people’s lives; IoT technologies are merely tools to enable that.

WE DESIGN USEFUL THINGSII

WE AIM FOR THE WIN-WIN-WINIII

A complex web of stakeholders is forming around IoT products: from users, to businesses, and everyone in between. We design so that there is a win for everybody in this elaborate exchange.


WE KEEP EVERYONE AND EVERY THING SECURE

IV

With connectivity comes the potential for external security threats executed through the product itself, which comes with serious consequences. We are committed to protecting our users from these dangers, whatever they may be.


IV

WE BUILD AND PROMOTE A CULTURE OF PRIVACY

V

Equally severe threats can also come from within. Trust is violated when personal information gathered by the product is handled carelessly. We build and promote a culture of integrity where the norm is to handle data with care.


V

WE ARE DELIBERATE ABOUT WHAT DATA WE COLLECT

VI

This is not the business of hoarding data; we only collect data that serves the utility of the product and service. Therefore, identifying what those data points are must be conscientious and deliberate.


VI

WE MAKE THE PARTIES ASSOCIATED WITH AN IOT PRODUCT EXPLICIT

VII

IoT products are uniquely connected, making the flow of information among stakeholders open and fluid. This results in a complex, ambiguous, and invisible network. Our responsibility is to make the dynamics among those parties more visible and understandable to everyone.


VII

WE EMPOWER USERS TO BE THE MASTERS OF THEIR OWN DOMAIN

VIII

• Users often do not have control over their role within the network of stakeholders surrounding an IoT product. We believe that users should be empowered to set the boundaries of how their data is accessed and how they are engaged with via the product.


VIII

WE DESIGN THINGS FOR THEIR LIFETIMEIX

Currently physical products and digital services tend to be built to have different lifespans. In an IoT product features are codependent, so lifespans need to be aligned. We design products and their services to be bound as a single, durable entity.

WE DESIGN THINGS FOR THEIR LIFETIMEIX

IN THE END, WE ARE HUMAN BEINGS.X

Design is an impactful act. With our work, we have the power to effect relationships between people and technology, as well as among people. We don’t use this influence to only make profits or create robot overlords; instead, it is our responsibility to use design to help people, communities, and societies thrive.

IN THE END, WE ARE HUMAN BEINGS.X

CONCLUDING

We pledge to be skeptical of the cult of the

new — just slapping the Internet onto a

product isn’t the answer. Monetizing only

through connectivity rarely guarantees

sustainable commercial success.

The world is becoming increasingly connected. This

offers opportunities for designers, engineers and entrepreneurs to create unprecedented products

and services. Yet, a connected world also brings new questions and challenges to the table.

This manifesto serves as a code of conduct for

everyone involved in developing the Internet of

Things, outlining 10 principles to help create balanced and honest products in a burgeoning field with many unknowns.

WE DON’T BELIEVE THE HYPE

I

With connectivity comes the potential for

external security threats executed through

the product itself, which comes with serious consequences. We are committed to

protecting our users from these dangers, whatever they may be.


IV

IoT products are uniquely connected, making the flow of information among stakeholders open and fluid. This results in a complex, ambiguous, and invisible network. Our responsibility is to make the dynamics

among those parties more visible and

understandable to everyone.


VII

Design is an impactful act. With our work, we have the power to effect relationships between people and technology, as well as among people. We don’t use this influence to only make profits or create robot overlords; instead, it is our responsibility to use design to help people, communities, and societies thrive.

IN THE END, WE ARE HUMAN BEINGS

X

A complex web of stakeholders is forming

around IoT products: from users, to businesses, and everyone in between. We design so that there is a win for everybody in

this elaborate exchange.

WE AIM FOR THE WIN-WIN-WIN

III

This is not the business of hoarding data; we only collect data that serves the utility of the

product and service. Therefore, identifying what those data points are must be

conscientious and deliberate.


VI

Currently physical products and digital

services tend to be built to have different lifespans. In an IoT product features are

codependent, so lifespans need to be aligned. We design products and their

services to be bound as a single, durable entity.

WE DESIGN THINGS FOR THEIR LIFETIME

IX

Value comes from products that are

purposeful. Our commitment is to design

products that have a meaningful impact on

people’s lives; IoT technologies are merely tools to enable that.

WE DESIGN USEFUL THINGS

II

Equally severe threats can also come from

within. Trust is violated when personal

information gathered by the product is

handled carelessly. We build and promote a

culture of integrity where the norm is to

handle data with care.


V

Users often do not have control over their

role within the network of stakeholders

surrounding an IoT product. We believe that

users should be empowered to set the

boundaries of how their data is accessed and

how they are engaged with via the product.


VIII

IOT DESIGN MANIFESTOFirst drafted by a number of design professionals, this manifesto is intended to be a living document

that the larger community of peers working within

the IoT field can contribute to and improve upon.

This manifesto is a living document, we seek your input to help it grow. Please discuss, contribute, remix, and test the boundaries of these principles.

www.iotmanifesto.org

v1.0 · May 2015

An initiative of Afdeling Buitengewone Zaken · Beyond.io · FROLIC Studio · The Incredible Machine

PRESSURE COOKER!

Split up - let’s make groups

You’ll be assigned a role - act like it

Let’s do this super fast …

TOMORROW’S KITCHEN

Brief #1Local greengrocers team up w/ Ultimaker® to build new retail

model.

Brief #2Carpenters union create open

source kitchen based on usage data.

Brief #4Waste processors want to bid for

clean waste from urban households

Brief #3Salvation army wants to tap into

the resource of expiring food

Brief #6A national political party wants kitchen table that strengthens

family ties.

Brief #5Hospital commissions nearby

amateur chefs to make hospital food

MAKE IT YOUR OWNHow can we create / design / improve

a …….………..

for ….………..

to …..…………

DEFINE

What will you be designing? (service, thing, … etc )

It can be “evil” - there are no no no limits!

What does this mean for your role / profession in the process?

Draw it ! (advertisement poster)

HOW?

Where will your concept be used?

Sketch the context of the physical space (2D)

HOW?

Add your solution, users and other actors and play out the actual use / behaviour

In three marvellous dimensions!

Explain to group (2 min max!)

SHOWTIME!

ADD MANIFESTO!

Concept

DesignVerify

Implement

IOT DESIGN MANIFESTO CHEATSHEET This is the IoT Design Manifesto cheatsheet. It aims to make the principles of the manifesto

actionable. How to use this? The principles of the manifesto work on different abstraction levels. So when you design a

product, you would address conceptual issues first, and become more specific toward

implementation. Then iterate once more to account for interrelated issues.

1. Concept What is the raison-d’être ? Why is it connected? What value do we create?

2. Design How should it work? How would people interact? How would it show…

3. Implementation What do we need to develop? How do we account for privacy?

I. WE DON’T BELIEVE THE HYPE Imagine, your product would be advertised

without any mentioning of connectedness,

data, the internet or smartness. What

would it be that would trigger a customer?

II. WE DESIGN USEFUL THINGS This is basically a challenge of good design.

What kind of untapped potential is there in

this product? What would’ve been

impossible 10 years ago, but would now

suddenly be possible? What needs can the

product cater for that it couldn’t do before?

III. WE AIM FOR THE WIN-WIN-WIN IoT products are connected. Not only to the

web or a service, but through that service to

anyone involved in creating it. Who is involved with the product, and what

is to gain from being connected? And if one

stakeholder clearly wins, how’s that of value

to the other stakeholders?

IV. WE KEEP EVERYONE AND EVERY THING SECURE What are the scenarios you can think of,

where security is at stake. And what are the

potential points where security can be

breached? On product level, service level?

Or does your product put other products

around it at risk? V. WE BUILD AND PROMOTE A CULTURE OF PRIVACY This is an organisational issue. Privacy is a

complex matter and you need to align

everyone working on a product or service

to have a common notion and policy

relevant to the context of your business.

When drafting your policy, try to ‘be’ your

customer, and push for extreme scenarios

like company acquisitions, security

breaches, partner company bankruptcies,

potential outsourcing of processing and

storing data, etc. etc.

VI. WE ARE DELIBERATE ABOUT WHAT DATA WE COLLECT What is the minimal amount of data we

need to process to make this product work?

And what data could be of use for the

current user, future users, or future

versions of a product? How could a product

become a better version of themselves?

How could other products work better

through data from your product?

If any data stream doesn’t server any of

these purposes, why bother to collect or

store it?

VII. WE MAKE THE PARTIES ASSOCIATED WITH AN IOT PRODUCT EXPLICIT How will your user know who is involved

with your product? When, in the process of

bringing this product into her/his life, will

she/he understand that the product is an

element of a greater network with more

parties involved? VIII. WE EMPOWER USERS TO BE THE MASTERS OF THEIR OWN DOMAIN Your user has the final say in how he is

using his product or service. How can he

interact with the service or product given

this principle? And what if there are way

more than one users like in a family home

or public transport?

IX. WE DESIGN THINGS FOR THEIR LIFETIME A product’s End of life has gotten a new

meaning in the context of IoT. Products can

die before their broken. How can you

account for this? How will your product live

on, long after it’s context or your service

has changed or passed away?

X. IN THE END, WE ARE HUMAN BEINGS. We make the IoT work for people, not for

robots. Try to push yourself to understand

the implications of your product for

qualities in human to human interaction.

Will this product cause strange power

dynamics in the workplace? Will your

product take away the ability for your

teenage daughter to experiment with life?

Will this product relay calling your mom

once in a while to a robot working on your

behalf? To what extend do you care about

this is up to you, but try to understand what

you are dealing with.TH PR

Concept

A complex web of stakeholders is forming around IoT products: from users, to businesses, and everyone in between. We design so that there is a win for everybody in this elaborate exchange.


Design

Users often do not have control over their role within the network of stakeholders surrounding an IoT product. We believe that users should be empowered to set the boundaries of how their data is accessed and how they are engaged with via the product.


VIII

Implementation

This is not the business of hoarding data; we only collect data that serves the utility of the product and service. Therefore, identifying what those data points are must be conscientious and deliberate.


VI

SHOWTIME (again)!

DISCUSSWhat happened?

How did the manifesto help / obstruct / influence your group?

We would like to know how you plan on using or implementing what you’ve learned?

What point in your development / design process would you go back to the points in the manifesto?

WE SPIED WITH OUR LITTLE EYES…

TBD during the workshop

THANKS - YOU’RE ALL AWESOME!