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T H E
ROBIN SMAIL UX RENEGADE
#psewebPSEWEB CONFERENCE
JULY 2016
ACCESSIBLEU S E R E X P E R I E N C E
H I. I ’ M R O B I N.
What is USER EXPERIENCE?
QUESTION
— STEVE KRUG
IT REALLY JUST MEANS MAKING SURE SOMETHING
WORKS WELL;
that a person of average ability and experience can use the thing for its intended purpose without
getting hopelessly frustrated.
What is ACCESSIBILITY?
QUESTION
ac•ces•si•ble
1. Able to be reached or approached 2. Able to be used or obtained 3. Easy to appreciate or understand
Source: Merriam-Webster’s Dictionary
ACCESSIBILITY is for blind people. Or people in wheelchairs.
MYTH
source: a11yproject.com
HAVING A DISABILITY PLACES YOU IN THE
WORLD’S LARGEST MINORITY GROUP.
— DISABLED-WORLD.COM
CURRENTLY 10% OF THE TOTAL WORLD POPULATION — 650 MILLION PEOPLE — LIVE WITH A DISABILITY.
Even fully-abled people can become ‘temporarily disabled’.
BUT WAIT.
Start with the question, “How would I feel if…?”
THINK HUMAN
Start by developing realistic user personas.
THINK HUMAN
THE IMPORTANCE OF STORYTELLING
THE IMPORTANCE OF STORYTELLING
`
Put yourselves, literally, in their shoes. Or wheels.
THINK HUMAN
So let’s not talk stereotype.
BUT WAIT.
The Cost of Accessibility
When considered from the beginning, it’s 10% time and cost
…When considered after the fact, it’s at least twice the cost
Bonus!
It also means usability improvements and considerations are woven into the entire project.
• Skip navigation links • Effective <alt> tags • Contrast options and control • Long descriptions for complex images
VISUAL
• Make closed captioning available • Have transcripts of audio/video available
AUDITORY
• Skip navigation links • Website functions available from keyboard • Ensure pages are “error tolerant”
MOTOR
• Provide both images and text • Ensure site is user friendly and understandable • Avoid overly complex web functionality • Avoid jargon; use basic language
COGNITIVE
• Test using stress condition use cases • Is emergency information clear and easily available • Can users access on any platform • Avoid jargon; use basic language
STRESS CASES
POSITIVE RELATIONSHIP
BETWEEN HUMANS AND TECHNOLOGY.
— MITCH STEIN
WE HAVE RELATIONSHIPS WITH OUR TECHNOLOGY. USER EXPERIENCE IS MORE THAN JUST AESTHETICS. IT PROMOTES A
POSITIVE RELATIONSHIP
BETWEEN HUMANS.
PERHAPS WHAT WE’RE DEVELOPING IS A
TESTING TOOLBOX
robin2go.net/guerrilla-testing-toolbox/
