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All rights reserved. This document is the confidential & proprietary property of Sdn. Bhd. This document (including the format & the presentation thereof) may not be reproduced, modified, sold or otherwise transferred or provided, in whole or in part, to any other person or entity without the prior written permission of Sdn. Bhd..

(After a lengthy or flattering introduction) After that introduction, I just can't wait to hear what I'm going to say.

After such a warm, generous introduction, I can only say thank you & I think you must have gotten the wrong guy.

(When addressing a small crowd or low attendance) This must be a wealthy crowd. Each of you bought two or three seats!

I won't speak for long on account of my throat. (clears throat) At my last engagement I talked too long, & someone threatened to cut it.

I'll try not to talk too long. They say its best to leave your audience before your audience leaves you.

I hope my speech will keep you on the edge of your seats. Hopefully that will be because you're interested, not because you're trying to get up the nerve to leave.

I don't have a solution, but I do admire the problem.

Take my advice I'm not using it.

You have the capacity to learn from your mistakes, & you will learn a lot today.

Ever stop to think, & forget to start again?

Treat each day as your last; one day you will be right.(

[email protected]

2Introduce yourself!ACTIVITY

Write down 3 facts about yourself

One must be a lie

Present yourself to the others

Others have to spot the lieName

Business/ Dept.

Role

12:00 PM

2Two truths & a lie1. Tell participants that they must introduce themselves to the group, coming up with two truestatements/facts about themselves & one lie.2. Ask for a volunteer to start with their two truths & a lie have them share all three with thegroup.3. Whoever guesses the correct lie, will go next.4. Some participants may want to expand on their truth statements, depending upon howelaborate they are!

To allow participants to get to know & appreciate one another better, through discovering bothcommon & unique interests & experiences. To help level the playing field within a groupthrough making human connections that arent related to either organisational or power structures.

To help people begin to be more comfortable talking & listening with one another.

Group Size: This activity can be done with a group of any sizeTime Required: Each person will take about 3-5 minutesMaterials: NonePhysical Setting/Location: This activity can be done either inside or outside standing up or sittingdown.17-Mar-17

3Learners to not only get focused on the days training but also to get everyone moving from the start & meeting each other as they do soIndividual Exercise (15 mins)

There are 4 flipcharts around the room

1. What are you leaving behind to be here today?

2. What do you want to take away from today?

3. What are you offering to the group today?

4. How would we like to work together today? Visit each in turn & add your comments12:00 PM

15 minutesEnd

This icebreaker helps you, the trainer, to identify the motivation of the learnersFlipchart 1. What are you leaving behind to be here today? Can help individuals park their outside concerns."Worries"Ask each person to share his or her greatest concern or reservation about participating in the training (e.g., everyone else will know more than me). Post participants concerns on a flip chart. At the end of the session, revisit the list & ask the group to share whether their concerns were realized.

Flipchart 2. What do you want to take away from today? Helps you, the trainer, establish a group consensus about what the focus of your training will be (e.g. how much time/emphasis to give each topic). "Learning from Experience"Have participants introduce themselves & explain one thing they have learned the hard way about the topic you are covering. Post their lessons learned on a flip chart. Refer to them throughout the class.Flipchart 3. What are you offering to the group today? Helps to establish the idea that the training day will be one of sharing ideas & experience."Challenges & Objectives"Divide the class into small teams. Instruct teams to identify their challenges in the topic & their objectives for the training. Post work on flip charts. Have them introduce their team & share their work with the rest of the class.Flipchart 4. How would we like to work together today? Helps the learners to establish ground rules."Questions"Have each person write a question they want answered in the training on a Post-it(sticky) note or piece of paper. Have them introduce themselves & their question. Then post all questions on a wall chart. During or at the end of training, ask the group to answer the questions.

317-Mar-17

4Try to accept others views.or at least understand them!Listen to others

Dont put other people down

Respect confidentiality & trust

Show respect

Dont interrupt others

Try to accept others viewsClassroom Procedures & General Information The Bathrooms are where

The Break Refreshments include:

The Room for Lunch is whereLunch menuA vegetarian option is offered

Cell phones on off

Please dont email or text during course

4Ground rule gamesExampleAfter introductions, ask participants to lay down some ground rules that will prevent the occurrence of problems they have experienced in the past.

Course Designer should: add notes here regarding anything pertinent like all participants should have signed NDA etc.

If the course is presented in a distance learning environment then information pertinent to the environment should be presented on this slide. For instance, if there are urls to supporting materials or if there is VPN information for accessing test/lab exercise platforms then that should be delineated here. Additionally, if there are special security concerns relevant to s distance learning environment then those would be discussed here

You may be tempted to skip developing this part of the course. However, it is very important that students be free of as many distractions as possible when they are engaged in the true instructional portion of a course. Consider that participating in training is far from the daily routine of most students. They may have traveled some distance to participate & are in a different building, at a different company, among different people & maybe in a different country or time zone. Once instruction begins students need to be free from concerns about when they will eat, contact their business associates or family & even whether they are in the right training. When these issues are addressed at the beginning of instruction students are far more likely to give the pertinent training material their full attention.17-Mar-17

Whodunit allows participants to learn interesting facts about each otherPass out completed index cards & read your new card out loud & then try to guess who wrote it.

The person that was guessed will say "yes" or "no" depending on if it was their card or not.

Who wrote the note card can briefly explain their story

Only gets one guess. Everyone can reveal which card was theirs.Pass out an index card & dont do anything with them until given instructions.

Write down an interesting thing they have done. Dont share your answers with anyone.

Examples: "I ate bugs before", "I once drank a gallon of milk", "I lived in seven different states". Something that not everyone would already know about them.

Pass your index card to me.12:00 PM5

This is a simple get to know you game in which Participants guess what facts correspond to what Participants in the class.

It may be helpful to present instructions visually on the board with both written instructions as well as picture cues to accommodate different levels of reading & ability to follow multistep directions.

Facilitator may want to write examples on the board & emphasize that the examples should not be copied. Facilitator can ask comprehension questions after explaining the directions to both assess Participant abilities & make sure that the game will run smoothly.

If there is only a few Participants who havent been guessed, this can be a good opportunity to encourage critical thinking & the ability to inference. Participants can try & problem solve who could be attributed to each fact.517-Mar-17

1st BREAK12:00 PM

FOLLOW THE LEADERObjective Useful during a session on body language or communication skills, where you want to highlight how people communicate.InstructionsOne person is asked to leave the room. While they are gone the rest of the group identify a leader. This leader must perform a subtle action that everyone has to follow i.e.. rubbing their nose, licking their lips, scratching their ear, winking, crossing legs etc..Ask the person to return to the room & explain that they must identify the leader of the group. The leader should alter the action every few minutes with everyone following suit. In review, discuss what was noticed & how we interpret & spot body language in [email protected]

2nd BREAK12:00 PM

WHATS IN MY POCKET?Objective: To emphasise the value of open vs. closed questions.InstructionsThe team are allowed 10 closed questions to guess what is in the trainers pocket (choose an unusual object here if you can). It is very unusual that they will work it out.Next, they play the game again & have to guess a different item using ten open questions. The only rule is that they cannot ask, What is the item? They will usually guess this in less than four tries. This is a short exercise. However, it really emphasises the value of open questions in drawing out [email protected]

3rd BREAK12:00 PM

PLAYING WITH MY EMOTIONSObjective: A great game to help participants develop empathy skills & identify emotions in others.InstructionsPlace several sheets of paper with different emotions written on them in a bowl e.g.. Happy, Sad, Angry, Indifferent, Scared etc.. 2 participants each pick out a piece of paper & then have to act out a scene relevant to their job role in the emotion they picked.The other participants must identify which emotion is being used by each & once identified the scene can [email protected]

4th BREAK12:00 PM

DilemmaTo assist participants in appreciating how to react in particular circumstances. Can be used in customer care, leadership, sales, negotiation & many other areas of training.Materials:Blank paper, pens.InstructionsEach participant writes down 3 What would you do? type dilemmas based on the topic of the training or an element of it i.e. A customer complains that they find your manner rude & offensive, what would you do? or You think you can close this sale, but to do so you need to lie about an element of the product, what do you do?These are placed in a bowl & participants take turns to pick them out & then write down in a few brief words what they would do. The other participants then take it in turns to say what they think you would do. Any participant that identifies closely with the real reaction gets a point. The winner is the participant that gains the most points.This game is fantastic for exploring the morality of situations & provoking discussion. It also helps to link training to the real [email protected]

5th BREAK12:00 PM

ARE YOU LISTENING?Objective: To emphasis how important listening skills are & how hard it can be to take in too much information at one time. A useful game to help leaders understand that they have to provide clear instructions.InstructionsAsk one person to leave the room while the rest of the participants come up with a well known phrase, slogan or rhyme. Each participant must take one word from the phrase. They call the person back into the room, shout 1, 2, 3 & then all at the same time shout out their word from the phrase. The listener must make sense of the words & identify the phrase.Of course the listener will find this very hard to do. They may ask for it to be repeated twice & after that they must guess. If they dont identify the phrase, they [email protected]

6th BREAK12:00 PM

HANGMANObjective: To help consolidate key learning points from a learning & development event.This variation of the classic game is a great way for finishing a training event on a high. It is also useful to consolidate learning or to check recall. One advantage of this session is that the participants need to review the session fully in order to develop questions for the other team, as well as being tested themselves.InstructionsArrange participants into 2 teams (ideally with 4 to 6 players per team) & provide each team with a few sheets of paper & a flipchart & pens.Ask each team to develop a series of questions based on the learning throughout the training session. These can be as easy or as difficult as they like. However, they must be relevant to the session. They should keep these questions secret from the other team for the time being. Once the teams have both completed their questions & written them down on the paper provided, it is time to start the game of hangman!Each team must take it in turns to pose a question to the other team. If the team get the answer right, then it is their turn to ask a question. Should they answer incorrectly, a piece of the hangman is drawn on the flipchart & they are challenged to answer the next question.The game ends when the first hangman is completed & the unfortunate team [email protected]

Stats + Data Presentation 2D Style

15%30%50%50%

Of the people use Microsoft PowerPoint at least once for their childs School project.

Of teachers know that PPTs made by students are done by an outsider or downloaded online.

Students take an effort to start their school assignment or project within a week From being assigned.

Students start asking their friends & relatives if they know of someone who can help them with a project.

Stats + Data Presentation Flat Style

50%

Of the people use Microsoft PowerPoint at least once for their childs School project.

Of teachers know that PPTs made by students are done by an outsider or downloaded online.

Students take an effort to start their school assignment or project within a week From being assigned.

Students start asking their friends & relatives if they know of someone who can help them with a project.30%15%45%

Highlight Main Elements - Honey Comb

Demographics Age Group Elements18-2526-4041-60

Demographics Gender Based Share

62%

71%

62%

71%

Demographics Gender Specific25%75%

ACTIVITY:The missing linkDuration : 5 Minutes.

Objective : To ensure punctuality in the workshop.

Timing Of Activity : At the start of the workshop. Can be given to the groups or to one individual who is always late in attending the session

Requirements : JIGSAW PUZZLES. Remove one part of the picture & keep it with yourself.12:00 PM18

Remove one part of the picture & lay the other parts of the puzzle in front of the group/the person coming late.

Ask them/him to arrange the picture.The group/late comer will be able to arrange the entire picture with one part missing Which has been intentionally removed by the trainer).

Learning: The trainer will now emphasize the importance of each & every part to complete a picture & relate it to the late comer as a missing link.

The message can also be pass across the group on the first day of the workshop ( through this activity) that every one needs to come on time & actively participate in the session being [email protected]

ACTIVITY:Animal FinderGet some blank cards & write the name of four different animals several times e.g. for a group of 12: sheep x3, pig x3, cow x3, dog x3).

Give the cards out randomly..one to each person.

Ask the members to find each other by making an appropriate noise to that animal...but no speaking.12:00 PM19

Tell me a story about..."Role Models

Have each person identify someone who is a role model for the topic being discussed. Have them share the persons name & the qualities or characteristics that make them a good role model. Post characteristics on a flip chart.

Tell Me a StoryDuration: 15 minutesObjectives To encourage participants to think creatively using an image as the catalystResources NeededPowerPoint Slide included in this pack plus computer & projectorPen/Pencil & paper for each personInstructionsShow the design in the PowerPoint slide attached to this pack. Tell participants that they each have five minutes to write the most interesting story or poem that they can, from the suggestions that the image puts in their mind.After the 5 minutes is up, ask every other person to stand up & read their story or poemThis exercise shows the power that unusual shapes & objects can have on creativity. You can vary this activity by asking participants to work in pairs or small groups.2017-Mar-17

The fig shows 4 squares-A,B,C&D.1/4th of squares A,B&C is shaded.ABCD1. Divide Unshaded portion of A into TWO equal & identical parts.2. Divide Unshaded portion of B into THREE equal & identical parts.3. Divide Unshaded portion of C into FOUR equal & identical parts.4. Divide D into SEVEN equal & identical parts.Clues:The solution is not in the form of triangles.

The solution lies in the problem itself.Clues:The solution is not in the form of triangles.

ACTIVITY: 4 squaresThis is a lesson on MINDSET12:00 PM21

Duration : 5 Minutes.

Objective : Think out of the box.

Timing Of Activity : Any time during the workshop.

Requirements : Note pads/Pens with each [email protected]

ACTIVITY:Tower of Cards12:00 PM22

This is a popular team building exercise using 3X5 cards called Building the Tallest Tower. It is a great exercise to demonstrate DISC behavior styles.2217-Mar-17

ACTIVITY: Brainstorm High Performing TEAMIdealYour Team12:00 PM23

The main characteristics of high performance teams. This video describes how trust forms the foundation of high performance teams followed by strong leadership, empowered followership thus creating a culture of performance through discipline & consistency. This enables people to be adaptable to tackle challenges thrown at [email protected]

24ACTIVITY:Drawing 12:00 PM

2417-Mar-17

Please rate the following aspects of the course excellent good not good poor

Organisation & domestics

Content

Notes

Presentation

Overall enjoymentLearn Unlearn Relearn Evaluation2512:00 PM

Use human bar charts?Lay out 5 chairsInform participants which is 1 & which is 5 (1 meaning bad, 5 good)Ask a question Participants have to stand behind the appropriate chairRepeat with more [email protected]

Other topics of interest

Course Date Name2612:00 PM

Can be problems re: confidentiality, but they do give you a good gist about things. Always give the option of not participating.Participants must be fed back the results [email protected]

Each participant is handed pieces of paper

Each paper has the name of other participants

Each participant has to write I am glad I met XXX because.

The pieces of paper are distributed to the appropriate people & read when they get homeCLOSINGGAMES12:00 PM

All rights reserved. This document is the confidential & proprietary property of Sdn. Bhd. This document (including the format & the presentation thereof) may not be reproduced, modified, sold or otherwise transferred or provided, in whole or in part, to any other person or entity without the prior written permission of Sdn. Bhd..

27Email MeDuration: 5 minutes set up & then 5 minutes post training.Objective: This training game is a method of ensuring participants are engaged in the training that you have provided & ensures they are prompted to apply the learning back in the workplace.Instructions: Explain to participants that you will be emailing them all after the training event. The email can come at a time of your choosing, but we suggest about 1 or 2 weeks later. Advise them that you will expect them to provide a quick response to this email as it is part of the training process.The reason for the email is to eitherCheck their retention of knowledge by asking a couple of questions relating to the training course.Check their application of the training by asking a couple of questions about how they have used the training.Set a reminder in your calendar to email the participants & once you have done so, ensure they respond. If they do not, chase them to find out why & prompt them again.This activity is useful to assist & support development of participants. It is also useful in organisations where managers are not as good at provide pre & post training briefings as the should be.17-Mar-17

28Write DownWrap upWhat I have learnt_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________3 things you have learnt today

2 things you are not sure about

1 way you can link what you have done today to your work place12:00 PM

What is the best idea you gained today that you will take action on in the next 30 days? At the end of this course participants will be able [email protected]

EXAMPLEESTIMATEPROPOSEDCONCEPTUALPRELIMINARYROUGH ESTIMATETO BE COMPLETEDONLY FOR DISCUSSIONWORK IN PROGRESSBACK UPREVISEDTENTATIVEHYPOTHESISILLUSTRATIVECONFIDENTIALVERY PRELIMINARYSTICKER AUTOMAKEREXAMPLEESTIMATEPROPOSEDCONCEPTUALPRELIMINARYROUGH ESTIMATETO BE COMPLETEDONLY FOR DISCUSSIONWORK IN PROGRESSBACK UPREVISEDTENTATIVEHYPOTHESISILLUSTRATIVECONFIDENTIALVERY PRELIMINARY

Sticker & others 12:00 PM

29

17-Mar-17