Redesign Medical Information System

SNU GSCST UX Lab

The Next Generation of Electronic Medical Record(EMR) System

in Seoul National University Bundang Hospital (SNUBH)

Intro

Old-fashioned Medical Record Paper Charts

Turned to Electronic Medical Record (EMR) System in PC

Screen Examples (As-is)

too complicated too much information

How will the next generation of EMR system look like?

Something new! Something usable!

Something enjoyable!

Project Outline

Project Outline 2 ‣ Project Goal

“Prototyping the next generation of EMR system”

‣ Project Period

January 2011- August 2011 (total 8 months)

(Two phases as the following diagrams)

1st Phase Understanding Research Ideation

2nd Phase Understanding Research Prototyping

4weeks 4weeks 8weeks

4weeks 4weeks 8weeks

1st Phase

1st Phase 3

1st Phase Understanding Research Ideation

2nd Phase Understanding Research Prototyping

4weeks 4weeks 8weeks

4weeks 4weeks 8weeks

‣ Project Goal in the 1st Phase

Understand the context of the information behavior of the Medical team

“UX concept”

1st Phase 3 Understanding

1. Understanding

- Study the basic medical information system

- Prepare interview

- Analysis of as-is EMR screens, including the flow of screens

<Software such as EMR, PACS, etc.> <UML, Flow chart> <Biz Process>

1st Phase 3 Research

2. Research (1)

- How do they use EMR system in the hospital in real world?

- Understand the entire work process of each occupational group

- Use the contextual inquiry & interview methods

“Observations in the context” “Interviewing based on the observations” “Summarize the results of

the interviews& observations”

1st Phase 3 Research

2. Research (2)

- 1 Day Workshop with medical team, SI company, UX lab members

- Share the research results

- Confirm the work process of each occupational group

- Have a brainstorming for the potential concept

1st Phase 3 Research

2. Research (3)

- Participate the healthcare experience design conference 2011

- Learn the global trends of healthcare information system

Healthcare Experience Design Conference 2011 @Boston

1st Phase 3 Ideation

3. Ideation (1)

- Make experience map of mega process

- Draw Emotional Journey Maps(EJM) of each occupational group

Experience map of mega process Emotional Journey Map

1st Phase 3 Ideation

3. Ideation (2)

- Create each persona based on observations and interviews

- Write possible scenarios

- Draw the final UX Concepts based on Research

Persona UX Concepts

2nd Phase

2nd Phase 4

1st Phase Understanding Research Ideation

2nd Phase Understanding Research Prototyping

4weeks 4weeks 8weeks

4weeks 4weeks 8weeks

‣ Project Goal in the 2nd Phase

Thoroughly understand the usage of EMR system and make next EMR prototypes

based on the research results of the 1st and 2nd phases

“View”

Understanding

1. Understanding

- UI Pattern Study along with EMR system

- Make an EMR Pattern library

<Web source> <Book reference>

2nd Phase 4

2. Research

- Conduct the user test of as-is EMR system under the laboratory environment

- Observe how to access required information, given several tasks

- Use think aloud method

2nd Phase 4 Research

2nd Phase 4 Prototype

3. Prototyping (1)

- Paper prototyping

2nd Phase 4 Prototype

3. Prototyping (2)

- Balsamiq prototyping, showing the interactions between screens and within a screen

2nd Phase 4 Prototype

3. Prototyping (3)

- Develop 3 types of To-be EMR prototyping with UX lab members only

Innovative

Team

Fixed

Team

Improvement

Team

2nd Phase 4 Prototype

3. Prototyping (4)

- Elaborate each prototypes with medical teams, developers, and graphic designers

- Discuss the default screen size of future EMR system

- Co-working with medical teams, developers, and graphic designers for 4 weeks

The final product will be launched in the 2nd quarter of 2013.

Some delicate works can’t be published before launching.

I will update the final prototype screens after then.